2014 Acura MDX Complaint Log

TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT STATED THE BACK-UP CAMERA INTERMITTENTLY REMAINED ACTIVATED WHILE DRIVING. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO WAS UNABLE TO PROVIDE A DIAGNOSIS. THE DEALER REFEREED THE CONTACT TO THE MANUFACTURER, WHO OFFERED TO FURTHER INVESTIGATE THE FAILURE AND OTHER ALTERNATIVES. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.

DRIVERS SIDE DOOR WINDOW WAS INOPERABLE SEVERAL DAYS OVER THE WINTER. ACURA SAID IT WAS DUE TO POLAR VORTEX. OTHER WINDOWS WORKED FIND. DOOR HANDLE ON THIS DOOR HAS ALSO FAILED. STRUGGLE WITH WINDSHIELD FROSTS ON DRIVERS SIDE AS WELL. IT SEEMS LIKE THERE IS A BAD SEAL ON THIS DOOR THAT IS ALLOWING MOISTURE IN CAUSING DOOR HANDLE TO FAIL AND WINDOW TO FREEZE. *JS

TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT STATED THAT WHILE PARKED, ANOTHER VEHICLE SLIGHTLY BUMPED THE CONTACT'S VEHICLE AND CAUSED IT TO ROLL AWAY IN REVERSE AND DOWN A HILL. THE CONTACT'S VEHICLE THEN CRASHED INTO ANOTHER VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000. *TR

9 DEC. 2014 BRAKE PEDAL WOULD NOT DEPRESS TO ALLOW STARTING OF VEHICLE. AFTER JAMMING FOOT AGAINST THE "FROZEN" BRAKE PEDAL MULTIPLE TIMES PEDAL DEPRESSED ENOUGH TO ALLOW VEHICLE START. NO FURTHER ISSUES THAT DAY. 10 DEC. 2014 SECOND OCCURRENCE OF EXACT ISSUE AS DESCRIBED ABOVE. 24 DEC. 2014 WHILE DRIVING APPROX. 20 MPH ON AN ICE COVERED ROAD, ATTEMPTED TO APPLY BRAKES IN ORDER TO RETARD VEHICLE SPEED WHILE DESCENDING SLIGHT HILL, BRAKE PEDAL WOULD NOT DEPRESS. AFTER MULTIPLE JAMMING OF FOOT AGAINST BRAKE PEDAL, PEDAL FINALLY DEPRESSED ALLOWING ABS AND BRAKE SYSTEM TO FUNCTION SLOWING VEHICLE. *TR

MY BRAND NEW MDX HAS HAD ISSUES WITH MULTIPLE WARNING LIGHTS APPEARING ON THE VEHICLE WHEN STARTING THE ENGINE. THIS INCLUDES CHECK ENGINE WARNING, LANE DEPARTURE WARNING FAILURE, POWER STEERING ISSUE AND POSSIBLY ADDITIONAL WARNINGS. THE VEHICLE DID THIS THE FIRST TIME WHEN I TOOK DELIVERY OF THE VEHICLE AND AT THAT TIME, WAS RESOLVED BY FIXING A LOOSE PLUG. THEN IT DID IT AGAIN WHEN I WAS SUPPOSED TO PICK UP MY VEHICLE FOR A COUPLE MINOR TRIM REPAIRS SATURDAY, DECEMBER 7, 2014. THE VEHICLE IS STILL WITH SERVICE AND THEY HAVE YET TO FIGURE OUT WHAT IS CAUSING THE WARNING LIGHT ISSUE. I WAS ADVISED THAT THEY ARE IN TOUCH WITH ACURA'S TECH LINE ON THIS AND THEY HOPE IT WILL BE RESOLVED SOON. ADDITIONALLY, I COMPLETED FURTHER RESEARCH ON THIS AND NOTED THAT OTHER OWNERS ARE EXPERIENCING SIMILAR PROBLEMS WITH WARNING LIGHTS APPEARING ON THEIR 2014 MDX VEHICLES. HERE IS AN ONLINE REFERENCE THAT I FOUND WHERE OWNERS HAVE POSTED COMMENTS ON THIS: HTTP://WWW.MDXERS.ORG/FORUMS/94-NEW-2014-ACURA-MDX/63666-2014-MDX-ISSUES.HTML. *TR

SHORTLY AFTER I PURCHASED THIS VEHICLE IN 2013, I NOTICED THAT THEIR WAS A LOUD VIBRATION COMING FROM THE FRONT RIGHT DRIVER'S SIDE NEAR THE WHEEL WELL WHEN DRIVING AT SPEEDS BETWEEN 30 - 45 MPH. THIS VIBRATION WOULD OCCUR INTERMITTENTLY. WHEN I TOOK THE VEHICLE BACK IN TO THE ACURA DEALERSHIP, IT WAS STATED THAT THEY COULD NOT DUPLICATE THE ISSUE. TWO YEARS LATER, THE ISSUE IS STILL OCCURRING AND THE DEALERSHIP "CAN'T DUPLICATE". ADDITIONALLY, NOTICED THAT THERE WAS BUBBLING OF THE FRONT GRILL CHROME PAINT. LATER IT BECAME APPARENT THAT THE LEFT FRONT PASSENGER WINDOW PANELS WERE WARPED. DIDN'T MAKE TOO MUCH OF A FUSS ABOUT EITHER ISSUE, BUT IN THE SUMMER OF 2015, WHILE RUNNING MY CAR THROUGH A CAR WASH, THE PANEL POPPED OFF AND BEGAN FLAPPING IN THE WIND. RETURNED VEHICLE TO DEALERSHIP AND THE WINDOW PANEL WAS REPLACED. AT THIS TIME, I ALSO INFORMED THEM THAT THE VEHICLE HAD BEGUN TO START EXHIBITING ISSUES UPON ACCELERATION LIKE IT WAS STRUGGLING TO GAIN POWER. YOU COULD ALSO SEE THE RPM INDICATOR BEGAN TO FLUCTUATE WHEN THIS ISSUE OCCURRED. THIS WAS ALSO HAPPENING BETWEEN 30-45 MPH. DEALER PERFORMED A DIAGNOSTIC AND SAID THAT THEY WERE UNABLE TO LOCATE ANY ISSUES. DRIVING THE VEHICLE DOES NOT FEEL SAFE. I AM AFRAID THAT IT WILL LOSE POWER WHILE I AM DRIVING AND CAUSE AN ACCIDENT. I HAVE OWNED MULTIPLE ACURAS AND THE QUALITY OF THIS VEHICLE IS BY FAR THE WORST OF ANY VEHICLE THAT I HAVE EVER OWNED.

YESTERDAY, AFTER BACKING UP, STEPPING ON THE BRAKE PEDAL AND COMING TO A COMPLETE STOP, SHIFTED INTO "PARK" WITH MY FOOT STILL ON THE BRAKE PEDAL. THE ENGINE UNEXPECTEDLY REVVED UP TO WHAT SOUNDED LIKE FULL THROTTLE! I PUSHED THE IGNITION BUTTON TO STOP THE ENGINE. AFTER THIS ONE INCIDENT, THE CAR HAS FUNCTIONED NORMALLY. *TR

WHEN COMING TO A SUDDEN STOP THE BRAKE LIGHT WILL FLASH ON THE DASHBOARD ACCOMPANIED BY A BEEPING SOUND FOR APPROXIMATELY 3 SECONDS. I HAVE BROUGHT IT INTO THE DEALERS SHIP IN METAIRIE LOUISIANA AND AM TOLD THAT THEY CANNOT DUPLICATE THE PROBLEM. THIS HAS OCCURRED APPROXIMATELY 4 TIMES INTERMITTENTLY OVER THE LAST 3 MONTHS. I AM CONCERNED BECAUSE THE OWNERS MANUAL STATES THE BRAKE SYSTEM IS FAILING OR THE BRAKE FLUID IS LOW. *TR

HAPPENS MORE OFTEN WHEN EXITING A PARKING SPACE (STEERING TO THE MAX, THEN GOING STRAIGHT) BUT ALSO WHEN WHEN TAKING A SHARP TURN. THE STEERING LOCKS AND MAKES A GRINDING NOISE FOR COUPLE SECONDS MAKING IT VERY HARD TO MANEUVER. THE PROBLEM AS BEEN REPRODUCED AND ACKNOWLEDGE BY DEALER SERVICE, BUT NO FIX HAS BEEN APPLIED. *TR

I HAVE A MAJOR SAFETY ISSUE WITH MY 6 MONTH OLD MDX (LESS THAN 5000 MILES). THE CAR IS MAKING GRINDING NOISES AND VIBRATES, INTERMITTENTLY. THE DEALER HAS DISMISSED MY CLAIMS AND MADE MINOR MODIFICATIONS WITH INSULATION, AND HOODCLIPS. NOTHING HAS BEEN DONE TO DETERMINE THE CAUSE OF THE PROBLEM AND THEY PRETEND THAT THERE IS NOTHING WRONG, EVEN THOUGH THE SERVICE MANAGER HAS HEARD IT ON MORE THAN ONE OCCASION. THE CARE HAS BEEN BROUGHT TO THE DEALERSHIP FOUR TIMES OVER THE COURSE OF THE PAST 6 MONTHS AND THEY HAVE HELD MY CAR IN SERVICE FOR OVER 30 DAYS. WHEN WE ATTEMPTED TO PICK UP THE CAR LAST NIGHT, THERE WAS NOW A NEW EXTREMELY LOUD NOISE WITH EVERY TIME I ATTEMPTED TO BRAKE. THE ON-DUTY SALES MANAGER HEARD THE NOISE AND INSISTED THAT I LEAVE THE CAR FOR SERVICE. TODAY, THE DEALERSHIP IS REFUSING TO ADDRESS THIS NEW ISSUE, AND STILL IGNORING THE OLD ISSUE, WHICH WAS CAUSED WHILE MY CAR WAS IN THEIR SERVICE DEPARTMENT FOR THE PAST MONTH. THE CAR IS UNSAFE TO DRIVE AND I FEEL TAKEN ADVANTAGE OF BY ACURA. THE DEALERSHIP IS ALSO SAYING "THEIR HANDS ARE TIED." I HAVE ATTEMPTED TO CALL THEIR NATIONAL CUSTOMER SERVICE LINE AND THEY HAVE GIVEN ME THE RUN AROUND, INSISTING THAT ALL OF THEIR SUPERVISORS AND CASE MANAGER ARE IN MEETINGS. HOW DO I ADDRESS THIS ISSUE? PLEASE HELP IN THIS MATTER. IF YOU READ ON-LINE MANY OTHER PEOPLE ARE HAVING ISSUES WITH THE NEWLY REDESIGNED 2014 MDX, PRODUCED AT A NEW ALABAMA PLANT. ACURA NEEDS TO RECALL THIS MODEL, BEFORE PEOPLE ARE KILLED ON THE ROAD. *TR

TL* THE CONTACT OWNS A 2014 ACURA MDX. THE CONTACT HEARD AN INTERMITTENT NOISE BEHIND THE DASHBOARD. WHILE MAKING A TURN AT VARIOUS SPEEDS, THE POWER STEERING SEIZED AND CAUSED TEMPORARY LOSS OF CONTROL. INITIALLY, THE DEALER COULD NOT DUPLICATE THE FAILURE. THE DEALER LATER DISCOVERED THAT THE STEERING MOTOR COULD BE THE CAUSE OF THE FAILURE; HOWEVER, THERE WAS NO REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 250.

THE INCLUDED INFOTAINMENT SYSTEM, WHICH IS NOW PREDOMINANTLY CONTROLLED BY A TOUCHSCREEN, IS INCREDIBLY SLOW, LAGGY, AND DANGEROUS TO OPERATE. THERE ARE MULTIPLE, ONGOING FAILURES WITH THIS SYSTEM - EVERY TIME I ENTER THE VEHICLE. AS HONDA/ACURA HAS REMOVED OR REPLACED PRIMARY-OPERATION BUTTONS (32 OUT OF 41, BY THEIR COUNT), THE MANDATE TO USE THE OTHER OPERATIONAL SYSTEM (TOUCHSCREEN AND JOG-DIAL) HAS INCREASED THE RISK OF SAFETY INCIDENTS, EXACERBATED BY A SLOW USER INTERFACE RESPONSE AND OFTEN-FAILING VOICE CONTROL SYSTEM. MY VEHICLE HAS BEEN IN THE DEALER ONCE, AND HAS BEEN WAITING FOR A SOFTWARE UPDATE FOR FIVE MONTHS. NEW VEHICLES HAVE AN UPDATED SOFTWARE LOAD, BUT ACURA REFUSES TO INSTALL IT. ACURA CLIENT RELATIONS HAS REFUSED TO PROVIDE UPDATES OR A SOLUTION. *TR

WE RECENTLY PURCHASED (6/25/14) AN 2014 MDX ACURA. WHEN THE CAR IS IN MOTION (AT ANY SPEED) AND DOOR LOCKS ARE ENGAGED IN THE LOCK POSITION, THE DOOR HANDLES OPEN THE DOORS. THERE IS NO WAY TO PREVENT THE PASSENGER SIDE DOOR FROM OPENING IF THE INSIDE HANDLE IS PULLED WHILE THE CAR IS IN MOTION. I CALLED THE DEALER, RESPONSE WAS THAT IS THE DESIGN OF THE CAR, I CONTACTED ACURA CUSTOMER CARE SPOKE WITH [XXX] AND WAS TOLD THE SAME, IT'S THE DESIGN OF THE CAR TO MAKE IT EASY FOR THE PASSENGER AND DRIVER TO EXIT THE CAR. MY CONCERN IS OBVIOUS AND THE CUSTOMER CARE AGENT AGREED, BUT THERE IS NO RECOURSE. IF THE DOOR HANDLE IS PULLED WHILE THE CAR IS IN MOTION THERE COULD BE CATASTROPHIC INJURY OR ACCIDENT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEFECT SHOWS AS IMMEDIATE LOSS OF TOE ALIGNMENT IN BOTH FRONT TIRES, LANE KEEP ASSIST COMPUTERIZED FEATURE IN UNABLE TO TURN STEERING WHEEL RIGHT, AND STEERING WHEEL POSITION SENSOR IS UNABLE TO REMAIN FIXED AT ZERO. STEERING WHEEL POSITION SENSOR: FORCES THE VEHICLE INTO ONCOMING TRAFFIC BY AUTOMATICALLY DURING FRONT WHEELS TWO AND FIVE DEGREES WITH MAXIMUM TURNING FORCE APPLIED WHEN THE ROAD PRESENTS ANY COMBINATION OF CURVED, TILTED, AND BUMPY CONDITION. STEERING WHEEL HAND SENSOR ? COMPUTER APPLIED OVER-STEER FORCES THE CAR LEFT OR RIGHT SEVERAL DEGREES DEPENDING ON HAND POSITION. IDS: THREE SETTINGS FORCE STEERING WHEEL SEVERAL DEGREES LEFT OR RIGHT DURING BRAKING DEPENDING ON LAST APPLIED STEERING ADJUSTMENT. WHEN THE ROAD IS A COMBINATION OF CURVED, SUBSTANTIALLY SLOPED, OR BUMPY THE COMPUTER WILL APPLY MAXIMUM COMPUTERIZED TURNING FORCE TO MOVE STEERING WHEEL UP TO 45 DEGREES LEFT INTO ONCOMING TRAFFIC EVEN WHEN THE ROAD SLOPES AND/OR CURVES AWAY FROM ONCOMING TRAFFIC. A SERIES OF SOFTWARE COMMAND CONFLICTS AND OVERRIDES BETWEEN IDS, STEERING WHEEL POSITION SENSOR, STEERING WHEEL SENSOR FOR HAND POSITION, RADAR, AND ROAD POSITION SENSOR, AND OTHER-VEHICLE SENSORS ROUTINELY CAUSE THE COMPUTER TO PERFORM UNINTENDED DRIVE INTO INCOMING TRAFFIC WITH MAXIMUM COMPUTER APPLIED FORCE. MANUFACTURER REFUSED TO PROVIDE DEALERS COMPUTER DIAGNOSTIC EQUIPMENT THAT ALIGNS STEERING WHEEL SENSOR WITH NAVIGATION COMPUTER, RADAR, INTERNAL/EXTERNAL SENSORS, IDS, AND STEERING WHEEL HAND SENSOR UNLESS THE CONSUMER IS WILLING TO PAY $700 IN EQUIPMENT TRANSFER COSTS. MANUFACTURER DEMANDS DEALERS DENY SERVICE OR AVOID WRITING WORK ORDERS THAT CONTAIN ANY INDICATION OF A PROBLEM WITH STEERING WHEEL SENSOR, RADAR, COMPUTER-INTEGRATED HARDWARE, OR IDS. INSTEAD VERBALIZE COMPUTER-RELATED ISSUES WITH REPAIR TECHS TO AVOID REGULATORY REPORTING AND CALIFORNIA LEMON LAW REQUIREMENTS. *TR