2016 Acura MDX Complaint Log

WHILE DRIVING ON JAN. 7, 2017 IN SNOW MY WINDSHIELD WASHER WAS NOT OPERATING. DUE TO SALE ACCUMULATION THIS WAS A VERY DANGEROUS SITUATION. I TOOK MY CAR TO THE DEALER AND WAS TOLD THAT MY WASHER FLUID FROZE. THE TEMPERATURE THAT DAY WAS 19 DEGREES. THE WINDSHIELD WASHER FLUID IS NOT SUPPOSED TO FREEZE AT THAT TEMPERATURE. THE DEALER REFUSED TO TAKE ANY FURTHER ACTION OTHER THAN ADDING A CONCENTRATE TO THE WASHER FLUID. SINCE THE FLUID WAS ORIGINAL EITHER ACURA USED THE WRONG FLUID OR THERE IS AN EQUIPMENT PROBLEM THAT FREEZES AT 19 DEGREE TEMPERATURE. THIS IS VERY DANGEROUS SITUATION AND SOME ACTION BY OR AGENCY IS NEEDED.. *TR

HI, I BOUGHT A MDX 2016 FROM AUTONATION ACURA LAST YEAR. I HAD A PROBLEM WITH THE CAR THIS WEEK. WHEN I WAS DRIVING(MOVING), MERGING ONTO A FREEWAY, AS THE TRAFFIC WAS MORE, IT WAS SLOW MERGE, SUDDENLY I WAS NOT ABLE TO ACCELERATE AS THE TRANSMISSION MOVED TO "NEUTRAL" FROM "DRIVE" AUTOMATICALLY. I DON'T THINK THIS IS NORMAL BEHAVIOR AND I DID NOT TOUCH THE GEAR BUTTONS OR STEERING WHEEL SHIFT PADDLES. THIS COULD BE A PROBLEM WITH CAR AND ITS DANGEROUS ISSUE. I WAS LUCKY THAT THE TRAFFIC WAS SLOW MOVING AND I DID MANAGE TO PUSH TO DRIVE AGAIN AND ACCELERATE. WHAT IF THIS IS ON A FAST MOVING FREEWAY. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

UN INTENDED NON ACCELERATION. DUE TO SEVERE LAG, DELAY, AND SLUGGISH TRANSMISSION RESPONSE. ACURA HAS REPLACED MY TRANSMISSION UNDER WARRANTY AT 11,000 MILES AND DID NOT ADMIT FAULT AND SAY THERE WAS A PROBLEM. HERE'S MORE ON MY EXPERIENCE..IN MY 1 YEAR OF OWNERSHIP.. TO WHOM IT MAY CONCERN: 2016 ACURA MDX 13,000 MILES , PURCHASE NEW FROM SIERRA ACURA , ALHAMBRA, CA I AM WRITING TO REQUEST BUY BACK OF MY VEHICLE THIS CAR IS A LEMON. SINCE TAKING OWNERSHIP A YEAR AGO, MY 2016 MDX PURCHASED NEW HAS EXPERIENCED NOTHING BUT ONE PROBLEM AFTER PROBLEM. ACURA REPLACED TRANSMISSION A MONTH AGO BUT THE PROBLEM IS STILL THERE. IS IT ENGINEERED AND DESIGNED TO PERFORM IN A NOT SAFE MANNER ? MANY TIMES I EXPERIENCE SHIFTING AND ACCELERATING HESITATION AND JERKY/JOLTING. MY FAMILY AND I DO NOT FEEL SAFE OPERATING AND RIDING IN THIS VEHICLE. SEVERAL TIMES GAS PEDAL DEPRESSED AND VEHICLE LAGGED AT 20 MPH FOR MORE THAN 10 SECONDS BEFORE ACCELERATING. A FEW OF THE LATEST NEW AND ONGOING PROBLEMS ARE BELOW. DRIVER DOOR NOW APPEARS OFF SET AND AT DIFFERENT ANGLE PROTRUDING OUT NOW. APPEARS THAT THE DOOR IS NOT CLOSING PROPERLY AND THEREFORE NOT SEALED AT CLOSING. FURTHERMORE EVERY SINGLE WINDOW HAS EXPERIENCED FAULTY MECHANISMS WITH MOTORS, ACTUATORS, AND SEALS. WHEN CLOSING THE DOORS IT FEELS LIKE THE WINDOWS ARE LOOSE. THERE ARE ALSO SQUEAKS AND RATTLES EMINATING THROUGHOUT THE CABIN AREA. I SECURED AND COLLECTED ALL LOOSE ITEMS AND THE SOUND IS STILL THERE. AT ENGINE START UP EACH TIME, THERE IS A HIGH PITCH WHINING NOISE FOR A FEW SECONDS BEFORE ENGINE STARTS (PERHAPS SOMETHING ELSE FAULTY?) I HAVE VIDEO / SOUND DOCUMENTATION OF THIS WITH 2 SEPERATE RECORDING DATES . WITH REGARD TO THE NAVIGATION, MULTIMEDIA UNIT, IT HAS BEEN LAGGING, SLOW (ER) TO FUNCTION, AND SEVERE DELAY IN BACKUP CAMERA ACTUATING, AND AUDIO FUNCTIONS DELAY IN RESPONSE SOMETIMES.

WHILE IN TRANSIT WITH JUST 15000 MILES ON THE CAR THE TRANSMISSION SYSTEM PROBLEM LIGHT ILLUMINATED. CAR WAS IMMEDIATELY TAKEN TO DEALER. THIS VEHICLE HAS A CENTER CONSOLE PUSH BUTTON CONTROL FOR THE TRANSMISSION. THE DEALER SAID THAT THERE WAS RESIDUE IN THE CONTROLLER MOST LIKELY DUE TO A SPILLED DRINK. THE CONTROLLER WOULD NEED TO BE REPLACED AND IT WOULD NOT BE COVERED UNDER WARRANTY. TO THE BEST OF OUR KNOWLEDGE WE SPILLED NO DRINKS ON THE CONTROLLER. HOWEVER, WHAT A POOR DESIGN. THE DRINK HOLDERS ARE RIGHT NEXT TO THE CONTROLLER! COULD A SPILLED DRINK CAUSE THE TRANSMISSION TO LOCK UP BASED ON THIS DESIGN?

ENGINE DOES NOT START AND ALL THE WARNING LIGHTS COME UP ON DASHBOARD. AFTER A FEW SECONDS, EACH OF THE SYSTEM COMES UP AS FAILED. DASHBOARD SHOWS AS ACC FAILED, LANE WARNING FAILED, EMISSION FAILED, ENGINE CHECK FAILED. THIS IS A SECOND FAILURE IN LAST 45 DAYS. FIRST FAILED ON NOV 20 AND CAR WAS IN SERVICE TILL DEC 21. AGAIN THE ENGINE FAILED ON JAN 02, NOT ALLOWING TO START AT ALL.

DRIVING ON CITY STREET IN TRAFFIC AT ABOUT 20 MPH. ALL WARNING LIGHTS CAME ON. INDIVIDUAL FAILURE ALERTS FLASHED ON NAVIGATION SCREEN. CONTINUED 2 MILES TO DESTINATION AND TURNED OFF IGNITION. RETURNED 2 HOURS LATER AND EVERYTHING WAS BACK TO NORMAL. TOOK CAR TO DEALER AND WAS TOLD THEY COULD FIND NOTHING WRONG. CONTACTED ACURA CORPORATE AND THEY SAID IT WAS UP TO THE DEALER! RESEARCH SHOWS OTHERS HAVE HAD THE SAME PROBLEM BUT IN SOME CASES WITH HIGHWAY SPEEDS THE CAR ALSO SUDDENLY DROPPED SPEED. OBVIOUSLY, THIS COULD BE VERY DANGEROUS. THE ISSUE IS CLEARLY AN INTERMITTENT BUG, PROBABLY SOFTWARE. RATHER THAN DO THEIR JOB AND TRY TO RECREATE IT AT THEIR LABS, ACURA IS JUST WAITING UNTIL THERE IS A LUCKY HIT ON THE PROBLEM OR AN ACCIDENT BEFORE RESPONDING. CLEARLY THIS IS A TOUGH PROBLEM BUT THAT IS EXACTLY WHY THE "STANDARD" METHODOLOGY ISN'T SUFFICIENT. I GUESS THE ONLY RESPONSE FOR A USER IS TO NOT EVER BUY AN ACURA AGAIN. THAT WILL BE MY SOLUTION. *TR

TL* THE CONTACT OWNS A 2016 ACURA MDX. WHILE PARKING THE VEHICLE AND APPLYING THE BRAKE PEDAL, THE VEHICLE CONTINUED TO MOVE FORWARD. THE CONTACT SHIFTED THE VEHICLE INTO REVERSE AND THE VEHICLE ROLLED BACKWARDS OUT OF THE GARAGE WHILE THE BRAKE PEDAL WAS STILL BEING DEPRESSED. THE CONTACT COULD NOT STOP THE VEHICLE. THE VEHICLE MOVED INTO THE STREET UNTIL THE CONTACT PRESSED THE START/STOP IGNITION BUTTON WHILE STILL APPLYING THE BRAKES. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE ISSUE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000. UPDATED 06/01/17*LJ UPDATED 09/07/2017*JS

2016 ACURA MDX. CONSUMER WRITES IN REGARD TO DEFECTIVE TRANSMISSION. *AS THE CONSUMER STATED THE TRANSMISSION WAS REPAIRED TWICE AND FAILED A THIRD TIME. *JS

THERE IS NO WAY TO PLACE THE CAR IN NEUTRAL WITHOUT TURNING THE ENGINE ON. TODAY I WAS AT A GAS STATION WHEN A FUEL PUMP MALFUNCTIONED AND THERE WAS A FUEL SPILL THAT NEEDED TO BE CLEANED. THE PROCEDURE WAS TO MOVE THE CAR WITHOUT TURNING ON THE ENGINE SO THEY CAN ACCESS THE AREA TO CLEAN UP THE SPILL. AFTER SPEAKING TO MY LOCAL DEALER AND TO THE MAIN CONTACT PHONE NUMBER FOR HONDA NORTH AMERICA, THERE IS NO WAY TO GET THE CAR IN NEUTRAL WITHOUT THE ENGINE BEING ON. THIS CAUSED A SIGNIFICANT DELAY IN GETTING MY CAR MOVED SINCE A TOW TRUCK WITH A DOLLY WAS NEEDED.

NOTHING BUT TROUBLE SINCE I BOUGHT IT. PURCHASED JAN 2016. HAS REPLACED --- NAVIGATION, AMPLIFIER & FUEL PUMP!!! OWNED 2016 MDX FOR LESS THAN A WEEK- VEHICLE JOLTS FORWARD-GIVES ITSELF EXTRA GAS EVEN WHEN YOUR FOOT IS ON THE BRAKE! TRANSMISSION NOT SMOOTH. BEEN IN FOR SERVICE OVER 40 DAYS NOW (TOTAL). HESITATES SOMETIMES- WAS STUCK AT 15 MPH FOR A FEW MINUTES. RADIO GOES UNRESPONSIVE- NO BUTTONS WORK GETS STUCK AT STATION/VOL CAN'T TURN OFF EITHER. NAVIGATION DIED- TURNED OFF, THEN FLICKERED(WAS REPLACED) . SPEAKERS WENT FLAT- AMPLIFIER DIED (WAS REPLACED). THE ENGINE IDLE FEATURE DOESN'T WORK RIGHT. IT DOESN'T KEEP MY SAMSUNG PHONE CHARGED. I'VE TRIED MULTIPLE CORDS INCLUDING THE ORIGINAL ONE THAT CAME WITH PHONE. ACURALINK DOESN'T ALWAYS WORK EITHER. I SENT A DESTINATION BUT IT DOESN'T SHOW UP FOR A FEW HOURS OR DAYS! IT TWEETS NOW. THE WINDOW NOW SQUEAKS (NO, IT IS NOT TINTED OR ANYTHING). IT MAKES A STRANGE DRIPPING NOISE WHEN YOU TURN IT OFF. IT EATS GAS! I FILL IT UP AND IT'S GONE IN A BLINK..NOT THE APPROPRIATE MILES. IT BEEPS LOUDLY AND BLINKS THAT THERE IS AN OBJECT APPROACHING FOR NO REASON- NO ONE/THING THERE- NOTHING MOVING. IT HAS A MIND OF IT'S OWN. I'VE BEEN A LOYAL HONDA/ACURA OWNER FOR OVER 18 YEARS AND THEY HAVE NOT HELPED. WHEN THEY REPLACED THE NAVI THEY SAID THEY'D GIVE ME $500 FOR MY TROUBLE- BUT DIDN'T ANYWAY. THEY SAY THERE IS NOTHING WRONG WITH IT-- BUT JUST MONDAY SAID IT NEEDS A NEW FUEL PUMP BUT IS "SO NEW" THEY DON'T HAVE ONE SO IT HAD TO BE ORDERED. DISGRACEFUL. I ASKED FOR IT TO BE REPLACED- WAS DENIED. ACURA CLIENT REP SAYS- "AT THIS TIME THERE IS NOTHING WE CAN DO" I HAVE A SPINAL CONDITION AND THE JOLTING HURTS ME GREATLY. SOMEDAYS I CAN'T DRIVE MY BRAND NEW VEHICLE BC I CANT TAKE THE PAIN. THEY DON'T CARE. THEY DON'T STAND BEHIND THEIR PRODUCT EITHER. HIGHLY DISAPPOINTED IN VEHICLE AND COMPANY

VEHICLE HESITATES FROM A STOP. USUALLY FIRST DRIVE OF THE DAY. INTERMITTENT BUT BECOMING MORE FREQUENT AND AT RANDOM TIMES. SOMETIMES, AFTER DRIVEN AND LEAVING A STOP SIGN/LIGHT OR ENTERING TRAFFIC. ACURA CLAIMS THEY HAVE NEVER DUPLICATED PROBLEM IN MY VEHICLE AND NO DTCS SET. OPERATES NORMAL. RECENTLY RETIRED DEALER SERVICE MANAGER TOLD ME IT HESITATED TWICE FOR HIM (NEVER PUT IT IN WRITING), ONCE WITH COMPUTER ATTACHED. ACURA TECH LINE WAS SENT DATA AND RESPONDS OPERATION NORMAL. ACURA DISTRICT PARTS AND SERVICE MANAGER STATES ORDINARY OPERATIONS OF ALL SYSTEMS INCLUDING TRANSMISSION. HE STATES TIME LAG BETWEEN THE TIME STARTED, SHIFTING TRANSMISSION INTO GEAR, SENSORS SENDING AND RECEIVING DATA AND VEHICLE RESPONDING. THIS IS A DRIVE BY WIRE SYSTEM THAT INVOLVES A COMPUTER AND SENSORS AND SOMETIMES THEY COMMUNICATE SLOWER IT APPEARS THERE IS A HESITATION. THIS IS A NORMAL PROCESS OF THE VEHICLE. WHEN I PRESS ACCELERATOR PEDAL, AFTER SHIFTING INTO DRIVE, VEHICLE DOES NOT MOVE, RPM DOES NOT CHANGE. SUDDENLY AND AGGRESSIVELY, THE VEHICLE LURCHES FORWARD, I THINK CORRESPONDING TO THE ACCELERATOR POSITION AT THE TIME, AND THE RPM SURGES. I THINK THE VEHICLE DRIVES AND OPERATES FINE AFTER IT IS MOVING. IT IS A SERIOUS SAFETY HAZARD THAT COULD CAUSE ME TO RUN INTO SOMEONE OR BE HIT BY SOMEONE. ACURA'S DENIAL OF THE PROBLEM DOES NOT MAKE IT GO AWAY. IF THE HESITATION WAS NORMAL, EVERY VEHICLE LIKE MINE WOULD HESITATE. IF IT WERE NORMAL, THEY WOULD BE ABLE TO DUPLICATE IT. IT IT WERE NORMAL, IT WOULD HESITATE EVERY TIME I DRIVE IT. IF THE HESITATION WAS NORMAL, IS IT NOT NORMAL WHEN IT DOESN'T HESITATE? HESITATION BEGAN WITHIN WEES OF PURCHASING FROM THE DEALER. CURRENTLY HAVE 38000+ MILES. HAVE LITERALLY CHANGED THE WAY WE OPERATE THE VEHICLE ANTICIPATION IT WILL HESITATE. SEVERAL VIDEOS SHOWING RPM SURGE WITH ACCELERATOR FULLY DEPRESSED THAT ARE TOO LARGE TO UPLOAD.

AS I DRIVE MY CAR I EXPERIENCE VERY STRANGE BEHAVIOR FROM MY 9 SPEED TRANSMISSION. IT OCCURS BOTH WHILE ACCELERATING AND DECELERATING. DURING DECELERATION: (1) BY ONLY TAKING YOUR FOOT OFF THE GAS TO DECELERATE CREATES TRANSMISSION CONFUSION (THE CAR DOESN'T KNOW WHICH GEAR TO BE IN), WHICH CAN CAUSE THE CAR TO LUNG FORWARD OR JERK BACKWARD (2) THIS ALSO MAKES IT HARD TO STOP, REQUIRING LOTS OF EXTRA BRAKE PRESSURE. DURING ACCELERATION THE CAR CAN FEEL UNRESPONSIVE, WHICH CAN PROVE SCARY WHEN PULLING OUT INTO TRAFFIC.

WE PURCHASED A 2016 ACURA MDX WITH SH-AWD. WITHIN THE FIRST FEW WEEKS WE NOTICED THE TRANSMISSION SHIFTS WERE JERKY AND ERRATIC. MOST OF THE PROBLEMS OCCURRED WHEN DRIVING BLOW 40 MPH. THE VEHICLE ALSO LUNGES FORWARD UNEXPECTEDLY WHEN DECELERATING WHILE YOUR FOOT IS OFF THE GAS PEDAL. IT FEELS AS IF THE CAR DOWNSHIFTS AND YOU GET SOME UNEXPECTED ACCELERATING. WE HAD ISSUES WITH THE TRANSMISSION SINCE THE FIRST FEW WEEKS, THE DEALERSHIP KEPT SAYING THAT IT IS AN 'ADAPTIVE TRANSMISSION' AND WILL GET BETTER AFTER TIME. AFTER A FEW MONTHS, THINGS ONLY GOT WORSE. THE TRANSMISSION WOULD MAKE A LOUD METAL ON METAL NOISE WHEN STARTING THE CAR UP. THE VEHICLE WAS IN THE DEALERSHIP FOR ALMOST 3 WEEKS BEFORE THEY COULD IDENTIFY AND FIX THE PROBLEM. THEY ENDED UP REPLACING THE ENTIRE TRANSMISSION DECEMBER 2015 AND WE HAD TO GO BACK TO HAVE THE TRANSMISSION ADJUSTED AS IT WAS SHIFTING SO HARD THAT YOU WOULD HEAR A CLUNK. THE VEHICLE HAS NEVER BEEN THE SAME AND IT DOES NOT FEEL SAFE TO DRIVE, ESPECIALLY IN THE WINTER. WE ARE VERY CAREFUL WHEN COMING TO A STOP BECAUSE YOU NEVER KNOW IF IT WILL SUDDENLY LUNGE FORWARD. NOW 8 MONTHS AFTER HAVING THE TRANSMISSION REPLACED, THE SAME NOISE IS COMING BACK. THE CAR IS BACK IN THE DEALERSHIP AND THEY WERE ABLE TO REPLICATE THE SOUND AGAIN. HOWEVER, NOW THEY ARE TELLING US THAT IT'S A CHARACTERISTIC OF THE TRANSMISSION AND THAT 40-50% OF ALL MDX'S WITH THE 9 SPEED AUTO WILL DEVELOP THIS NOISE! THEY SAY IT IS DUE TO THE FLUID BUILDING UP AT THE BOTTOM OF THE TRANSMISSION AND WHEN IT STARTS UP THE FLUID GETS PUSHED THROUGH ALL THE GEARS. IT SOUNDS MORE LIKE METAL ON METAL TO ME AND WHY WAS THE NOISE NOT THERE PRIOR AND ALWAYS DEVELOPS AFTER 6-8 MONTHS? I HAVE NOT SEEN ANYTHING ONLINE REGARDING THIS NOISE THAT SUPPOSEDLY OCCURS TO 40-50% OF MDXS.

I HAVE PURCHASED THE VEHICLE ON 3/23/16 AND FROM DAY ONE I HAVE BEEN HAVING ISSUES WITH THE TRANSMISSION. WHEN I COME TO A STOP AND WAIT FOR ONCOMING TRAFFIC TO GIVE ME CHANCE TO CROSS THE STREET. WHEN I FINALLY GET THE CHANCE TO CROSS I PRESS THE GAS PEDAL AND THE CAR JUST DOES NOT WANT TO GO, IT STALLS. SAME ISSUE WHEN GETTING ON THE HIGHWAY WAITING FOR A CHANCE TO GET IN BUT THE CAR DOES NOT WANT TO. IT IS AN SAFETY ISSUE FOR EVERYONE BECAUSE I DO NOT KNOW IF THE CAR WILL RESPOND AND IF IT DOES NOT I CAN CAUSE OTHER VEHICLES TO CRASH INTO MINE. ANOTHER ISSUE JUST CAME OUT YESTERDAY I JUST GOT HOME AND WAS PARKING THE CAR ON MY PARKING LOT WHICH IS FLAT. WHILE PARKING AND SHIFTING FROM REVERSE TO DRIVE THE CAR JUST WOULD NOT MOVE FORWARD AT ALL AND A LIGHT CAME OUT SHIFT TO PARK SO I DID AND THEN WHEN I SHIFTED TO REVERSE THE CAR WOULD ACCELERATE RAPIDLY. I HAVE THAT SEVERAL TIMES AND EVERY TIME WOULD DO THE SAME DID NOT GO FORWARD AT ALL AND REVERSE RAPIDLY. I HAVE RECORDED THE WHOLE ISSUE ON MY PHONE AND BROUGHT IT TO THE DEALER. THEY HAVE TOLD ME THAT THEY NEVER HAVE SEEN THIS PROBLEM AND THEY WILL STAY WITH MY NEW CAR FOR ABOUT ONE WEEK. SOMETHING SHOULD BE DONE WITH TRANSMISSION ISSUE BEFORE ANYONE GETS INJURED OR KILLED. DEFINITELY DID NOT EXPECT THAT FROM A $54,000 LUXURY SUV. I HAD TRADED MY 2009 ACURA MDX FOR THIS HUGE PROBLEM, WHAT A MISTAKE.

WE BOUGHT A BRAND NEW 2016 ACURA MDX MODEL AND WITHIN FEW MONTHS, STARTED HAVING TRANSMISSION PROBLEMS. THE CAR WOULD START STALLING IN THE MIDDLE OF THE ROAD AND COULD NOT ACCELERATE TO PICK UP SPEED. THIS HAPPENED IN A MAJOR HIGHWAY WHEN IT SUDDENLY STALLED AND COULD NOT PICK UP SPEED. FELT LIKE HAVING NO CONTROL OF CAR SPEED. THE D LETTER ON DASHBOARD STARTED FLASHING AND ALSO SHOWED BLIND SPOT MONITOR REPORT FAILURES. TOOK THE CAR TO DEALER FIRST TIME AND THEY COULD NOT FIND ANYTHING AND SAID IT SHOULD NOT HAPPEN AGAIN. THE SECOND TIME HAPPENED IN A SHORT PERIOD OF TIME. TOOK IT TO DEALER AND HE SAID ITS FIXED AND KEPT CAR FOR FEW DAYS. WITHIN VERY FEW DAYS THE PROBLEM HAPPENED AGAIN. APART FROM THIS, THE CAR WHEN PUT IN DRIVE FROM PARK WOULD START GOING BACKWARDS WITH LITTLE UPHILL WHICH ALMOST GOT ME IN AN ACCIDENT ON THE HIGHWAY. I FELT VERY UNSAFE TO DRIVE THE CAR ON A HIGHWAY DUE TO THESE SAFETY CONCERNS AS THERE WAS A POTENTIAL FOR ACCIDENTS AND INJURY TO SOME ONE. WE DEMONSTRATED THIS TO DEALER THE THIRD TIME. WE CALLED CLIENT SERVICES OF ACURA MANUFACTURER AND OPENED A CASE. THE REGIONAL MANAGER MENTIONED THEY WILL LOOK INTO THE ISSUES. WE HAD A LONG ROAD TRIP PLANNED AND WE WERE DEPENDENT ON THIS CAR AS IT WAS A FAMILY CAR BUT FELT VERY UNSAFE. THE CLIENT SERVICES OF ACURA HAD COMPLETE LACK OF EMPATHY AND WAS UNWILLING TO DO ANYTHING. HE KEPT STRESSING THAT WE NEED TO PICK UP THE CAR AND RETURN THE LOANER CAR ALTHOUGH WE HIGHLIGHTED THE SAFETY CONCERNS. WE ARE COMPLETELY DISAPPOINTED WITH ACURA AND STILL FEEL UNSAFE WITH THE CAR NOT KNOWING WHAT WILL HAPPEN NEXT.

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

TRANSMISSION - CAR LURCHES AT LOW SPEEDS AND HESITATES WHEN YOU TRY TO START OFF FROM A STOP. I PURCHASED A 2016 ACURA MDX FROM JAY WOLFE HONDA IN KANSAS CITY, MO AND SO FAR MY TOTAL OVERALL EXPERIENCE IS A "0" I HAVE HAD MY CAR IN THE SHOP FOR ABOUT 20% OF THE TIME I HAVE OWNED IT AND MY LAST REPAIR WAS TO REPLACE THE TRANSMISSION WITH 10,000 MILES ON THE VEHICLE! IT STILL SHIFTS JERKY AT LOW SPEED BUT I HAVEN'T TAKEN THE CAR BACK BECAUSE I AM GOING TO PURSUE THE LEMON LAW AND/OR ACURA ARBITRATION. I HAD A LOUD NOISE IN THE REAR END, AFTER THEY REPLACED THE STRUTS (AFTER 3 REPAIR ATTEMPTS) AND IT IS BETTER. THERE ARE 3 SERVICE BULLETINS OUT THERE FOR THOSE OF YOU WHO WANT TO TRY THEM TSB NO 16-035 REPLACE REAR SUSPENSION DAMPERS AND REAR UPPER MOUNT BUSHINGS. TSB NO 15-039 REPLACE TRANSMISSION END COVER GASKETS TSB NO 15-054 SOFTWARE UPDATE IN POWERTRAIN AND TRANSMISSION CONTROL MODULES. I CALLED ACURA AND NONE OF THESE WERE LINKED TO MY SPECIFIC VEHICLE VIN #. HAD THEY REPLACED THE GASKETS, I MAY NOT HAVE HAD A FLUID LEAK WHICH SUPPOSEDLY CAUSED THE TRANSMISSION REPLACEMENT. THE MODULE UPDATE IS SUPPOSED TO CORRECT THE SHIFTING - THAT IS QUESTIONABLE. THE REAR END WORK DID HELP THE NOISE IN THE REAR END. I COULD CONTINUE WITH MINOR DETAIL ISSUED BUT SUFFICE TO SAY I WOULD NOT PURCHASE NOR WOULD I RECOMMEND ANYONE TO PURCHASE AN ACURA MDX!!

AT 1300 MILES. VEHICLE EXHIBITED A CONDITION WHERE THE ENTIRE ELECTRICAL SYSTEM FAILED, TRIGGERING ALERTS FOR EVERY SYSTEM. EMISSIONS, STABILITY, EVERY SAFETY FUNCTION, BRAKES, STEERING. VEHICLE WENT INTO SOME KIND OF FAILSAFE MODE WHERE THE TRANSMISSION DID NOT SHIFT WELL AT ALL, AND THE CAR WAS BARELY DRIVABLE. VEHICLE DID THIS TWICE OVER A WEEKEND. TOOK IT TO ACURA, AND AFTER AN ANALYSIS THEY BLAMED "BAD GAS." THIS IS AN EXCUSE AS THE VEHICLE ONLY HAD 1300 MILES ON IT AND HAD ONLY HAD 2 FILL UPS, AND BOTH WERE WITH TOP TIER PREMIUM GASOLINE. IN ADDITION, I DO NOT BELIEVE SOME "BAD" GAS SHOULD CAUSE THE ENTIRE VEHICLE TO GO COMPLETELY HAYWIRE SHUTTING EVERY SYSTEM OFF. THIS SEEMS TO BE A MAJOR FLAW IF SO. HOWEVER, AS I DON'T BELIEVE THE ANALYSIS THAT IT WAS "BAD GAS", I THINK ACURA HANDLED THE SITUATION WRONG AND IS SIMPLY USING AN EXCUSE RATHER THEN DETERMINING WHY SOME SORT OF ELECTRICAL CONDITION CAUSED THIS MASSIVE FAILURE OF THE VEHICLE.

The vehicle was purchased at Mullers Woodfield Acura, 1099 W. Higgins Rd., Hoffman Estates, IL 60169, Tel. 847-519-9550 on [XXX]. I came home with the vehicle when it was dark. In the morning, I inspected the car and noticed paint issues where the bumper meets the painted metal and some areas around the sunroof and side edges of the roof. The dealer would not exchange for different vehicles; they offered to paint the areas, which they did through their insurance. Sometime later, around 2019, I noticed a small patch of paint missing on the roof. I took the vehicle to the dealer, where I found a Service Bulletin regarding this issue. The service bulletin dated 08/29/2019 was for the same problem I was experiencing. My dealer advised me that my VIN does not match the service bulletin. They quoted me $2,400 to repaint the car after they filed with Acura Care, which denied accountability. I went back and forth between the dealer and Honda Care but was nowhere. Nobody is taking responsibility for this manufacturer defect. I contacted them again today and was denied. I could not file a complaint with the person I spoke with, who stated she was the manager. This vehicle had paint issues from the start, and I reported it to the dealer and Honda Care and gave the Service Bulletin the vehicle year, paint color, and the claim the dealer filed with Honda Care. Pictures were taken, and the claim was denied because my VIN number is not listed with the Service Bulletin that came out. I am filing a complaint for a manufacturer defect that occurred with my vehicle from day 1, and neither the Dealer nor Honda Care wants to take responsibility. I am asking for a review of how the manufacturer can get away with this without any responsibility, especially since a service bulletin was issued. Please note that I am now divorced, and the vehicle is in my maiden name, [XXX] . My address is [XXX] . [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

BRAND NEW ACURA MDX 2016 WAS PURCHASED FROM WEIR CANYON ACURA HONDA IN ANAHEIM, CALIFORNIA ON MARCH 18TH 3/18/2016. IT HAS 40K BUMPER TO BUMPER WARRANTY PER PAPERWORK AND DEALER PLUS PURCHASED EXTENDED 100,000 8-YEAR WARRANTY FOR ANY DEFECTS, ETC. AGAIN BUMPER TO BUMPER. WITHIN ONE WEEK ON 3/25/2016 WITHIN ONLY 190 MILES ON THE ODOMETER ON THIS BRAND NEW $60K VEHICLE GLASS WINDSHIELD DEFECT WAS NOTICED WITH CRACKING DESPITE NOT SEEING OR HEARING ANYTHING HIT THE WINDSHIELD. IT WAS DRIVEN ON CALIFORNIA FREEWAY HOME FROM ANAHEIM TO NORTH SAN DIEGO COUNTY (120 MILES.) UPON NOTICING THE DEFECT THE DEALER WAS CONTACTED BUT THEY SAID ANYTHING CAN HIT THE GLASS AND SAID WILL DO NOTHING ABOUT IT. (CONTACTED ELI SALES MANAGER AND PAUL SWIM GENERAL MANAGER OF WEIR CANYON HONDA ACURA) THEN PERFORMED A SEARCH ON THE INTERNET AND NOTICED MANY OTHER ACURA OWNERS HAVE GLASS BREAKAGE AND CRACKING ISSUES AND THERE ARE BLOGS AND ENTRIES FROM ACURA OWNERS ON THE INTERNET'S GOOGLE SEARCH OF ACURA GLASS CRACKING BREAKAGE AND IT SEEMS TO BE A COMMON TREND. SO I PROCEEDED TO CONTACT DEALER AGAIN TO DISCUSS IT SOME MORE WITH THE DEALER AND EXPLAINED TO THEM THIS IS BRAND NEW VEHICLE PURCHASED WITH NEW AUTO WARRANTY PLUS ADDITIONAL $3000 EXTENDED WARRANTY FROM YOUR DEALERSHIP SO WHY ARE YOU NOT PERFORMING CUSTOMER CARE AND CARE ABOUT DEFECT IN YOUR VEHICLE'S SAFETY COMPONENT (WINDSHIELD) BUT THEY HUNG UP THE PHONE OR USED PROFANITY WHEN CALLED BACK. PAUL SWIM GENERAL MANAGER EVEN COMMENTED THAT EVEN ONE OF HIS OWN LOANER DEALERSHIP VEHICLES HAS A CRACK BREAK ON THE WINDSHIELD GLASS DESPITE BEING NEW. OPENED CASE WITH ACURA HEADQUARTERS IN TORRANCE CA ON 3/29/16 CASE# 4559849 BUT TALKING TO THEIR MANAGER (JUAN) AND DISTRICT MANAGER THEY REFUSED TO BE ACCOUNTABLE AND IGNORED COMPLAINT AS WELL. THE FRONT WINDSHIELD IS BASICALLY WEAK FRAGILE AND UNABLE TO PROVIDE REASONABLE SAFETY.

TRANSMISSION FAILED CAUSING ENGINE TO OVERHEAT. THIS 9 SPEED TRANSMISSION HAS A FLUID HEATER IN IT THAT HAS RADIATOR WATER SUPPLIED TO IT. CAR WAS NOT SHIFTING CORRECTLY AND MAKING A BEEPING NOISE AT 20 TO 25 MPH. CAR WAS TAKEN TO DEAL ON 2/13/16 WITH 5,635 MILES THEY TEST DROVE AND SAID THEY COULD NOT FIND ANYTHING WRONG. SAME ISSUES DRIVING HOME FROM DEALER. WHILE DRIVING CAR ON 2/23/2016 WITH APPOX. 6700 MILES ENGINE LIGHT CAME ON , SMOKE FROM UNDER HOOD, DISPLAY SAID ENGINE OVERHEATED AND APPOX. 1 QUART OF LIGHT BLUE FLUID LEAKED OUT FROM UNDER CAR. TOWED TO DEALER, THEY SAID TRANSMISSION HEATER(NOT COOLER) RUPTURED, CAUSING THE TRANSMISSION FLUID AND ENGINE COOLANT TO MIX AND THIS IS WHAT CAUSED OVERHEATING. TTHEY ARE ORDERING A NEW TRANSMISSION WITH AT LEAST ONE WEEK DOWN TIME.

WENT FOR A CAR WASH AND WHEN THEY VACUUMED OR REMOVED THE WEATHER TECH FLOOR MATS THE SENSOR WAS DAMAGED. MOST ANYTHING THAT GOES BELOW THE SEAT CAN BREAK OR DAMAGE THE SENSOR RIBBON WIRE. IT IS COMPLETELY EXPOSED ON THE SEAT FRAME WITH NO PROTECTION. THE ACURA COST TO REPAIR FOR PARTS AND LABOR IS $993.42 PLUS TAX. "THIS REPAIR IS NOT UNDER WARRANTY SINCE IT WAS BROKEN, ONLY MANUFACTURES DEFECTS ARE COVERED UNDER WARRANTY."

I'VE 2016 MDX TAKEN (DELIVERY DATE)10/12/2015, ON 2/16/2016 WHILE I WAS DRIVING AT 5:15 PM SUDDENLY SHUT OFF AND WOULD NOT RESTART. ALL WARNING LIGHTS WERE DISPLAYED ON THE DASH BOARD LIKE BRAKE PROBLEM, EMISSION PROBLEM. VSA PROBLEM ETC. SO VEHICLE WAS TOWED TO DEALER ON SAME DAY AT 8 PM. IT WAS DETERMINED THAT FLOORS WERE SOAKED WITH WATER DRIVER AND PASSENGER SIDE BUT THERE WAS SOME FEW RAIN WATER DROPS THAT NOTICED IN THE CAR DUE TO THE SUNROOF/MOON ROOF ISSUE THAT ALSO REPORTED TO THEM. I DON'T THINK THIS ISSUE IS BECAUSE OF THE WATER THERE WOULD BE SOME ISSUE THAT MIGHT HAVE EFFECTED SO JUST WANT TO REPORT THIS. DEALER REPORTED THAT ALLOWED VEHICLE TO 2 SIT FOR 2 DAYS AND CLEARED CODES. PERFORMED MULTIPLE TEST DRIVES AND NOTED THAT NO ISSUES HAVE REOCCURRED ON VEHICLE.

I BOUGHT MY 2016 MDX ON 02/01/2016 AND WAS QUITE HAPPY WITH THE INITIAL PURCHASE. AFTER DRIVING FOR TWO DAYS I STARTED SETTING UP THE CAR'S OPTIONS, I REALIZED THAT THE CARS DRIVE SYSTEM WAS SET TO START IN SPORT MODE. I CHANGED THE OPTION TO ALLOW THE CAR TO START IN 'NORMAL' MODE PERMANENTLY AND THAT'S WHEN I STARTED TO FEEL THE PROBLEM. THERE IS A NOTICEABLE 2 - 3 SECOND LAG AT TAKE OFF OR WHEN ATTEMPTED TO ACCELERATE FROM A REDUCED SPEED IN LOWER GEARS. A VERY UNCOMFORTABLE FEELING WHEN ATTEMPTING TO MAKE A LEFT TURN WHEN YOU HAVE ONCOMING TRAFFIC AND THE CAR FALLS TO ENGAGE AFTER YOU MAKE THE COMMITMENT TO DRIVE. I WAITED A FEW DAYS TO SEE IF THIS WAS JUST A KINK THAT WOULD GO AWAY SINCE THE CAR WAS NEW. NO SUCH LUCK. I TOOK THE CAR TO THE DEALER AND THEY SAID EVERYTHING WAS FINE. I ASKED ABOUT THE LAG AND THEY SAID IT IS NORMAL OPERATIONAL PART OF THE CAR. APPARENTLY THIS IS A KNOWN ISSUE WITH THE CAR FOR WHICH THEY DON'T THINK IT IS WORTH LOOKING INTO. THE SALESMAN ACTUALLY TOLD ME HE HAS THE SAME MODEL AND IT'S JUST SOMETHING YOU HAVE TO GET USED TO. I GUESS THIS WILL ONLY BE ADDRESSED WHEN SOMEONE GETS KILLED MAKING A TURN AND DON'T GET THE POWER THEY EXPECT. I HAD THIS ISSUE IN A NEW 2007 CAMRY I BOUGHT A FEW YEARS AGO AND THEY WERE ABLE TO GET IT FIXED WITH AN UPDATE TO THE COMPUTER SYSTEM ON BOARD. I DON'T KNOW WHY ACURA HAS TAKEN THIS STANCE AND HOPE YOU GUYS CAN GET THEM TO ADDRESS THIS ISSUE.

TWO DAYS AFTER GETTING OUR FIRST OIL CHANGE. THE CAR WOULDN'T START IN OUR GARAGE. THE SYSTEM FLASHED ON AND OFF RAPIDLY. A TECH CAME OUT AND JUMP STARTED THE ENGINE MANUALLY BECAUSE THE COMPUTER WOULDN'T START IT. I DROVE IT TO A SECOND ACURA DEALERSHIP AND THEY STATED THAT THE ONBOARD COMPUTER RANDOMLY SOUGHT OUT A SYSTEM UPDATE SO IT IMPACTED THE ENGINE. I ASKED WHAT CAUSED THIS ON A NEW 2016 MDX AND THEY COULDN'T EXPLAIN IT NOR COULD THEY PROMISE IT WOULDN'T HAPPEN AGAIN. IF THEY COULDN'T PREDICT WHEN THE COMPUTER DOES THIS, THEN WHAT'S TO STOP IT FROM DOING THIS WHILE THE CAR IS IN MOTION? THIS IS A SAFETY ISSUE THAT NEEDS TO BE INVESTIGATED. THANK YOU. *TR

TRANSMISSION SLIPS FROM BETWEEN SHIFT 1-2 AND 2-3. CAR ALSO AT TIMES LUNGES FORWARD WHILE COMING TO A STOP

ROUGH GEAR SHIFT AND CARS SEEMS TO BE REV-UP AT LOW GEARS . THIS CAN CREATE A DANGEROUS CONDITION WHILE ACCELERATING FROM STOPS .

THIS IS ALMOST BRAND NEW 2016 ACURA MDX AWD (WITH TECH AND ENTERTAINMENT PACKAGES). WHEN ACCELERATING ON A FREEWAY/ROAD, SUDDENLY LOTS OF THE WARNING LIGHTS TURN ON AND THEN THE VEHICLE DOES NOT ACCELERATE ANY MORE. THE SPEED SUDDENLY DROPS. THIS IS DEFINITELY A HAZARD - ESPECIALLY BECAUSE I AM TRYING TO ACCELERATE. THIS HAPPENED 4 TIMES SO FAR - ROUGHLY 500 MILES BETWEEN EACH INCIDENTS. THE PROBLEM CONDITION GOES AWAY AFTER WE COMPLETELY STOP THE VEHICLE AND TURN IT OFF AND ON MULTIPLE TIMES (AND ALSO PUT THE VEHICLE IN NEUTRAL IN BETWEEN). LAST TIME WHEN THE PROBLEM HAPPENED, I CLEARED THE CONDITION AND THEN DROVE AND SHOWED THE VEHICLE TO THE DEALER. THE DEALER SAID THAT THERE WERE PERSISTENT CODES ABOUT COMMUNICATION FAILURE AND HE CLEARED THEM. AND ASKED US TO CALL BACK WHEN THE PROBLEM HAPPENED AGAIN. DEALER DOES NOT SEEM TO KNOW ANY SYSTEMATIC PROBLEMS WITH SUCH TYPES OF VEHICLE. I HAVE A VIDEO OF THE PREVIOUS PROBLEM CONDITION AT HTTPS://YOUTU.BE/LJSLICWJ7-8

CAR HAS LESS THAN 3000 MILES ON IT. FOR THE LAST MONTH, THERE HAS BEEN 3 TIMES THAT THE CAR WILL NOT START. FIRST TIME IT WAS JUMPED OFF AND DRIVEN INTO THE ACURA DEALERSHIP..."WIRE TO BATTERY LOOSE". SECOND TIME THE DEALERSHIP SENT A TECHNICIAN OUT AND THE REPLACED THE BATTERY WITH A NEW ONE. THIRD TIME CAR WAS TOWED TO DEALERSHIPS AS IT COULD NOT TO BE STARTED AT ALL. THE DEALERSHIP KEPT IT FOR ALMOST TWO WEEKS AND RETUNED IT TO ME WITH THE EXPLANATION "COULD NOT FIND ANYTHING WRONG WITH THE CAR". CLEARLY THERE IS SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. THE CAR IS DRIVEN 5-6 DAYS A WEEK, NO ACCESSORIES LEFT ON. NOW I AM SCARED IT WILL QUIT GOING DOWN THE HIGHWAY AND I WILL LOSE POWER BRAKES AND POWER STEERING.

BRAKES ARE TOO SOFT. MAIN BRAKE PUMP HAS BEEN CHANGED IN FEW DAYS AFTER DELIVERY. STILL BRAKES ARE SOFT AND HAVE LONG RANGE FOR PEDAL TO GO DOWN. KIND OF DO NOT FEEL THE RESISTANCE. VERY UNCOMFORTABLE AND DO NOT FEEL SAFE.

THE VEHICLE WAS IN MOTION ON A CITY STREET. WHILE APPROACHING BRAKING AND STOPPING TRAFFIC, THE VEHICLE WAS COASTING AT ABOUT 20-25 MPH WHEN THE BRAKES WERE APPLIED. THE BRAKE PEDAL WOULD NOT DEPRESS AND THE CAR CONTINUED TO APPROACH STOPPED TRAFFIC WITH NO CHANGE IN SPEED. THE VEHICLE WAS MANEUVERED INTO SNOW ALONG THE SIDE OF THE ROAD TO SLOW TO AVOID A COLLISION, WHEN THE SPEED DROPPED DOWN TO <10 MPH, IT WAS MANEUVERED BACK ONTO THE DRIVE PAVEMENT AND BRAKING WAS EFFECTIVE. THERE WERE NO OBSTRUCTIONS ON OR NEAR THE BRAKE PEDAL. THE PAVEMENT WAS DRY AND CLEAR. THERE WAS NO SKIDDING. THE WEATHER WAS COLD (APPROX. 22 DEG F) AND THE CAR HAD BEEN SITTING OUT OVERNIGHT. THE CAR HAD BEEN RUNNING FOR APPROXIMATELY 10 MINUTES AND DRIVEN FOR 5 MILES BEFORE THE INCIDENT OCCURRED. THE BRAKE PEDAL FELT OCCASIONALLY "STIFF" FOR THE NEXT COUPLE OF MILES. IT WAS THEN TAKEN TO A DEALER FOR INSPECTION, RESULTING IN NO VISIBLE OR DISCOVERABLE FINDINGS OR DEFECTS. THERE WERE NO WARNING LIGHTS OR INDICATIONS AND NO FAULTS INDICATED IN THE COMPUTER.

I PURCHASED THE VEHICLE ON 10/29/15. THE CAR IS NOT DRIVEN ON A DAILY BASIS SO THERE WAS ONLY A LITTLE OVER 200 MILES WHEN MY HUSBAND NOTICED A LEAK WHILE THE CAR WAS PARKED ON THE DRIVEWAY. WHEN IT WAS TAKEN TO THE DEALER, THE TECHNICIAN HAS CONFIRMED THAT IT WAS A TRANSMISSION LEAK. GASKET AND COVER WILL BE REPLACED. THE SERVICE ADVISOR MENTIONED TO ME THAT THERE WAS SERVICE BULLETIN FOR THAT PROBLEM DATED BACK AUGUST. DON'T KNOW WHY THE PROBLEM WASN'T ADDRESSED BEFORE THE CAR WAS SOLD.

WHEN DRIVING AT NIGHT ON COUNTRY ROADS,UP AND DOWN HILLS, A DARK LINE APPEARS ACROSS THE TOP HALF OF THE WINDSHIELD. LEAVING A VIEW OF 40 -50 FT. YOU CAN ONLY SEE THREW THE BOTTOM HALF OF WINDSHIELD. VERY DANGEROUS!! I PURCHASED THIS VEHICLE FOR ALL THE SAFETY FEATURES IT HAS ON IT BUT NOW I CAN'T DRIVE IT AT NIGHT. WENT TO DEALER AND THEY TESTED HEADLIGHTS ON A WALL WITH A BLACK LINE AND THE LIGHTS HIT 2-3 INCHES BELOW THAT LINE. WAS TOLD IT WAS FINE. I WANTED IT RAISED A BIT BUT WAS TOLD THE LIGHTS WERE JUST FINE AND CAN'T BE ADJUSTED. I HAVE READ SOME COMPLAINTS ON THIS VERY SUBJECT. I WOULD LIKE SOMEONE TO TEST DRIVE THIS CAR ON DARK, HILLY, COUNTRY ROADS THAT HAVE NO STREET LIGHTS. I ALSO FINE THAT ON HIGHWAYS, LIKE THE TURNPIKE, LOW BEAMS JUST DON'T GO REACH OUT FAR ENOUGH. I JUST WONDER IF THESE JEWEL EYE HEADLIGHTS ARE LINED UP CORRECTLY? THANK YOU FOR TAKING THE TIME TO READ THIS AND I HOPE THERE IS A SOLUTION TO THIS PROBLEM.

WITH 1000ISH MILES ON CAR, WHILE WE WERE DRIVING IT SHIFTED INTO NEUTRAL THEN INTO PARK BY ITSELF. WE WERE UNABLE TO SHIFT THE CAR AT ALL. FORTUNATELY WE WERE AT AN INTERSECTION AND NOT ON A FREEWAY. THE DEALERSHIP WORKING WITH ACURA WERE UNABLE TO DIAGNOSE THE PROBLEM. THEN IT MAGICALLY WORKED BUT THEY DIDN'T FEEL WE SHOULD DRIVE IT. BECAUSE CAUSE NOT DETERMINED.

I GOT MY 2016 ACURA MDX IN JULY. SINCE THEN, I AM HAVING TRANSMISSION PROBLEMS. OFF-THE-LINE SHIFTS ARE ERRATIC, DEPENDING ON HOW MUCH THROTTLE I GIVE THE ENGINE. GIVE IT 3/4 THROTTLE AND ACCELERATION IS GREAT, BUT MILEAGE SUFFERS BADLY. GIVE IT ANY LESS THROTTLE AND ACCELERATION IS MEAGER, PLUS THE ENGINE REVS VERY HIGH BETWEEN SHIFTS. ONE TIME, I WAS PULLING AWAY FROM A STOPLIGHT AFTER SLOWING TO NEARLY A FULL STOP (THE LIGHT JUST CHANGED AS I APPROACHED), I PRESSED 1/2 WAY ON THE ACCELERATOR AND THE ENGINE BOGGED TO NEARLY ZERO RPMS. I THOUGHT IT DIED. I LET UP AND PRESSED DOWN AGAIN AND IT RETURNED TO NORMAL. MERGING ON THE HIGHWAY IS ALSO VERY DANGEROUS AND SCARY. AS I HIT THE GAS TO ACCELERATE ON THE ON-RAMP, THE ENGINE HESITATES SO BADLY, I NEARLY RUN OUT OF RAMP. PASSING ON THE HIGHWAY IS THE SAME, UNLESS I PRESS THE THROTTLE TO THE FLOORBOARD. ANOTHER TIME, I FLOORED THE THROTTLE ON THE HIGHWAY WHILE GOING 50 MPH, TO PASS A CAR. THE TRANSMISSION DOWN SHIFTED THEN REVVED UP TO 5,000 RPM AND STAYED THERE, EVEN AFTER I TOOK MY FOOT OFF THE GAS PEDAL! I HAD TO FLOOR THE PEDAL AGAIN TO COAX THE TRANS TO UP-SHIFT. I COMPLAINED TO ACURA HQ. THEY TOLD ME TO TALK TO MY DEALER. I SPOKE TO MY DEALER, AND THEY SAID THAT'S JUST HOW THE TRANSMISSION IS. SO DISAPPOINTED WITH CAR. I SUSPECT BAD PROGRAMMING IN THE TRANSMISSION ON ACURA'S PART. THEY NEED TO FIX THIS PROBLEM BEFORE SOMEONE DIES IN A HIGHWAY TRAFFIC ACCIDENT.

VERY SIMILAR TO NHTSA ID NUMBER: 10762375. AFTER 3-4 DAYS OF DRIVING THE CHECK ENGINE LIGHT CAME ON ALONG WITH TRANSMISSION SYSTEM U0401, VSA PROBLEM, HILL START ASSIST PROBLEM ETC ETC ETC. THE SUV WOULD NOT SPEED ABOVE 35-40 MILES AND SHAKE. DEALERSHIP REPLACED CRACKED SPARK PLUG, IGNITION COIL - CAUSE - POSSIBLE MOISTURE IN SPARK PLUG. THEY WERE NICE ENOUGH TO TAKE THE CAR BACK AND CURRENTLY WAITING FOR IT TO BE REPLACED.

WE TOOK A TEST DRIVE LOCALLY AROUND THE DEALER ON CITY STREETS AND DROVE MOSTLY UNDER 35 MILES PER HOUR. LATER THAT DAY WE TOOK DELIVERY OF OUR NEW 2016 ACURA MDX. AS WE STARTED DRIVING IT WE EXPERIENCED PROBLEMS WITH SHIFTING. IT WAS ABNORMAL JERKING AND HESITATING AT SPEEDS BETWEEN 10-55MPH. IT WOULD SHIFT THROUGH GEARS RANDOMLY. SO MUCH JERKING AND HESITATING THAT MY FAMILY COMPLAINS OF JOLTS TO THEIR BODY. I HAVE TAKEN MY CAR IN SEVERAL TIMES AND THEY INSIST THAT THIS IS NORMAL TO DUE 9 SPEED OPERATION. THE ONLY WAY THAT I AM DRIVING THE CAR SMOOTHLY IS BY BABYING THE PEDAL. I DO NOT FEEL SAFE AND DO NOT FEEL CONFIDENT IN DRIVING IT. YOU WOULD HIT THE ACCELERATOR THE CAR WILL HESISTATE BEFORE THE CAR GOES FORWARD. THE BUTTONS WHILE BEING A COOL NEW FEATURE PRESENTS A SAFETY PROBLEM BECAUSE YOU HAVE TO LOOK DOWN AND FREQUENTLY CANNOT ENGAGE IN THE PROPER GEAR. IF YOU NEED TO GO FAST OR EVER GET CHASED?? THEN YOU CAN'T DO SO IN A QUICK MANNER! CAR NOW HAS 9800 MILES AND THIS PROBLEM STILL EXISTS.

WHILE TRAVELING ON CITY AND HIGHWAY ROADWAYS, THE VEHICLE WANTS TO DRASTICALLY VEER TO THE LEFT ON SECTIONS OF ROADS SLOPED TO THE LEFT. YOU NEED TO CONSTANTLY APPLY PRESSURE TO THE WHEEL TO KEEP THE VEHICLE FROM VEERING TO THE LEFT. THE VEHICLE IS ALIGNED CORRECTLY FOR ROADS SLOPED TO THE RIGHT. WHILE VEHICLE WAS IN THE DEALERSHIP TO INVESTIGATE THE PROBLEM 3 TIMES WITH NO FIX, OTHER MDX'S DRIVEN AS LOANERS ACTED THE SAME. THE DEALER STATED ON THIRD REPAIR SUMMARY THAT ROAD TESTED VEHICLE AND STATED VEHICLE TRACKING AND STEERING NORMALLY COMPARED TO OTHER MDX'S. THE VEHICLE IS STILL VEERING TO THE LEFT AS BEFORE. DRIVING LONG DISTANCES IS NOT ENJOYABLE WITH THE CONSTANT STEERING COMPENSATION REQUIRED.

ON 9/3/15, I WAS PULLING INTO MY GARAGE WHEN ALL THE WARNING LIGHTS ON THE DASHBOARD WENT OFF - TRANSMISSION, CHECK ENGINE, LANE DETECTION LIGHT ETC. SINCE I WAS GOING OUT OF TOWN THE NEXT MORNING, I PUT IT IN REVERSE AND DROVE DIRECTLY TO THE DEALER. THE CAR WAS IN "LIMP MODE" AND I COULD ONLY DRIVE 35-40 MPH. I SHOWED THE TECH IN THE SERVICE DEPT. ALL THE WARNING LIGHTS GOING OFF, AND HE SAID HE HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. HE WROTE UP A WORK ORDER WITH THE FOLLOWING INFO: INSPECT FOR CHECK ENGINE LIGHT ON, CHECK ENGINE LIGHT FLASHING AND EVERY WARNING LIGHT IN THE VEHICLE IS ON, WOULD NOT ACCELERATE OVER 35 MPH. THE FOLLOWING DAY I WAS CONTACTED BY THE SERVICE DEPT. AND WAS TOLD THEY COULD NOT FIND A PROBLEM; THERE WERE NO LIGHTS ON, THEY EVEN DROVE IT FOR 40 MILES. THE SERVICE DEPT. SAID THEY ARE ONLY ALLOWED TO HOLD THE CAR FOR FIVE DAYS. TODAY, 9/8/25 I PICKED UP THE CAR. THE DEALER'S INVOICE READS: CAUSE: LIGHT ON 123505 DIAGNOSTIC TROUBLE CODES/PROGRAMMED FUEL INJECTION (PGM-FI) RETRIEVE CODES WITH THE HDS, READ DATA, 74 WA3. INSPECTED FOR CHECK ENGINE LIGHT ON, FOUND DTC P0303 (CYLINDER # 3 MISFIRE) RECORDED FREEZE DATA AND CLEARED CODES, AT TIME OF INSPECTION VEHICLE WAS RUNNING PERFECTLY, TEST DROVE VEHICLE TWICE ON EXTENDED TEST DRIVES AND ENGINE RAN PERFECTLY, NO DTCS ARE RESET NO PROBLEM IS PRESENT AT THIS TIME. SINCE THE SERVICE DEPT. COULD NOT FIND THE PROBLEM AND FIX IT, THIS MEANS THE CAR HAS NOT BEEN REPAIRED AND I AM DRIVING A DEFECTIVE CAR. THE NEXT TIME THE WARNING LIGHTS GO ON, I COULD BE TRAVELLING ON A CROWDED FREEWAY AT A HIGH RATE OF SPEED (WITH MY FAMILY INSIDE), THE CAR GOES IN TO "LIMP MODE - 35 MPH AND AN ACCIDENT OCCURS. THIS IS A SAFETY ISSUE. HOW CAN ACURA MANUFACTURE A $50,000.00 CAR AND THEIR DEALERSHIP NOT BE ABLE TO FIND THE PROBLEM AND REPAIR IT?

FORWARD/FRONT COLLISION MITIGATION BRAKING SYSTEM DIDN'T ENGAGE ENOUGH TO REDUCE OR AVOID IMPACT OF THE COLLISION. MY VEHICLE TOOK A RIGHT TURN AT ABOUT 20-25 MPH AND TRAVELLED LESS THAN 2-2.5 CAR LENGTH BEFORE GETTING ONTO THE CURB AND HITTING AN IRON PILLAR ABOUT 2 FEET HIGH ON SIDE WALK. IT WAS A SIDE FRONTAL COLLISION AND THE PASSENGER SIDE FRONT WHEEL DIRECTLY HIT THE IRON PILLAR. THE VEHICLE SPEED WASN'T REDUCED TO MITIGATE IMPACT/DAMAGE FROM THE COLLISION AND VEHICLE TOOK FULL IMPACT OF THE COLLISION. THE FORWARD/FRONT COLLISION MITIGATION BRAKING SYSTEM MUST BE EVALUATED TO ASSESS SUITABILITY TO AVOID COLLISION WITH OBJECTS OF LOW HEIGHT.

THE ACURA LANE KEEP ASSIST SYSTEM (LKAS) MIS-READS SOME INTERSECTIONS AND JERKS THE WHEEL TOWARD A SIDE STREET ONLY TO QUICKLY TRY TO COMPENSATE BY JERKING BACK. THERE IS ONE INTERSECTION IN PARTICULAR THAT THIS HAPPENS CONSISTENTLY. THE DEAL SAYS THE SYSTEM IS WORKING PROPERLY. I BELIEVE THIS IS A SOFTWARE "DEFECT". IT IS QUITE STARTING THE FIRST TIME THIS HAPPENS AND AT SPEED IT REPRESENTS AN UNSAFE CONDITION. ANOTHER CASE OF A SAFETY SYSTEM CREATING AN UNSAFE CONDITION.

WHILE DRIVING, THE MDX SHIFTS INTO NEUTRAL AND CANNOT BE SHIFTED OUT OF NEUTRAL. THIS HAS OCCURRED ON THE HIGHWAY MULTIPLE TIMES. THE INFORMATION DISPLAY SHOWS FIRST EMISSIONS PROBLEM, THEN TRANSMISSION PROBLEM. ACURA HAS A TSB OUT FOR THIS B15-034, BUT WON'T APPLY IT UNTIL THE PROBLEM APPEARS. HAVING YOUR VEHICLE SHIFT INTO NEUTRAL IN A HIGH SPEED ENVIRONMENT IS EXTREMELY DANGEROUS. TSB B15-034 NEEDS TO BE A RECALL BEFORE THEIR MDX SHIFTS INTO NEUTRAL DRIVING ON THE HIGHWAY AND THEY BECOME IMMOBILIZED AND PEOPLE ARE KILLED AS A RESULT....UPDATED 09/22/15 *BF

THE 9 SPEED ZF TRANSMISSION HAS UNPREDICTABLE BEHAVIOR INCLUDING: DELAYED SHIFTING LEADING TO PAUSES IN POWER, DELAYED DOWN SHIFT DURING ATTEMPTS AT HIGHWAY SPEED ACCELERATION, JERKY SHIFTS, CAR REMAINS IN NEUTRAL WHEN SHIFTING FROM DRIVE TO REVERSE. VERY UNSAFE CONDITION DUE TO UNPREDICTABLE EFFECTS ON SPEED AND CAR CONTROL. THIS IS NOW A WIDESPREAD PROBLEM AFFECTING THE SAME TRANSMISSION IN JEEP, CHRYSLER, AND ACURA MODELS. THE ACURA TLX HAS PREVIOUSLY BEEN DESCRIBED WITH THIS PROBLEM. NOW THE SAME TRANSMISSION HAS BEEN INCLUDED IN THE 2016 MDX WITH THE SAME OUT COME......UPDATED 10/20/15 *BF THE CONSUMER STATED THE TRANSMISSION WAS REPLACED. UPDATED 12/17/15.*JB

VEHICLE SPEEDS UP WHEN TAPPING BRAKES WHILE GOING DOWNHILL AND ON FLAT GROUND. FEELS LIKE IT GOES INTO NEUTRAL. THIS IS A SAFETY ISSUE THAT ACURA WILL NOT ADDRESS. THEY CLAIM IT IS NORMAL BEHAVIOR.