2019 Acura RDX Complaint Log

The brake pedal in my car was soft. pressed it and did not stop the car until its almost to the floor. Called acura and they told me there was a tsb as other have had this problem Honda TSB 19-022. the car needed to be reprogramed and fixed the issue. they charged 87.78 for the reprograming. i filled a complaint with honda to get reimbursed case number 12954925. This is a saftey issue and should become a recall before it kills people with the brakes not responding. the rep at honda said thats its a maintenance issue.

Was driving on the interstate with slight rain and trying to accelerate but then the check engine light started flashing and the car would not accelerate. Speed on the interstate is 70mph, but the car immediately dropped down to 35mph. Traffic behind me had to slow down to avoid an accident as I had to move the car to the side of the road. Restarted the car and the check engine light disappeared.

While I was reversing my car on my driveway, I heard the loud pop sound and back window was shattered. My car did not hit any thing. It just happened without any impact. I have been told that this is an ongoing problem with this vehicle and manufacturer has back order for the windows and no time frame when it can be replaced. This is very bad as I will not be able to drive the car until the back windows is replaced. There is a huge safety issue as it happens without any impact.

Rear glass shattered right after I got into my car and closed my door, 100% sure I’m not the only one having this issue. Acura RDX 2019

The contact owns a 2019 Acura RDX. The contact stated while driving approximately 35-40 MPH, the vehicle failed to exceed 40 MPH upon depressing the accelerator pedal. There was no warning light illuminated. The contact veered to the side of the road, where she turned off and restarted the vehicle, and the vehicle operated as needed; however, the failure recurred several times while driving. The contact stated that she veered to the side of the road, turned off and restarted the vehicle on each occasion, and the vehicle operated as needed. The contact stated that the failure had been occurring intermittently. The vehicle was taken to the dealer several times, but the dealer could not duplicate the failure. The contact stated that she had recorded the failure on video, which was sent to the manufacturer; however, the manufacturer provided no assistance and referred the contact to the dealer. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 55,000.

I happened to be driving and out the nowhere my rear back trunk window shattered, mind that this is the second time this happens one last year my truck was sitting in the garage and I close my door and just hear a loud bang and my back glass shattered.

For some unknown reason while car was in garage the rear window blew out. I have been told that this is an ongoing problem with this vehicle and manufacturer has no replacement windows available and no time frame when it can be replaced. According to glass replacement company my insurance contacted to replace our window there are hundreds of blown out windows of same vehicle also waiting on replacement glass. I think Acura should put out recall on item. Thank God our vehicle was parked and being driven at the time of occurrence. Any and all help with this matter would be greatly appreciated. I also reached out to Acura and awaiting response since now I have to probably pay months of payments and have no car to drive. Thank you again [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The rear window shattered car was just sitting there.

While my vehicle was parked, indoors, my rear window shattered without any signs of impact marks that suggest damage. It happened when I closed the driver's door.

on 2/3/22, after only 12 hours of owning the vehicle, I merged onto 287 South and upon speeding up and merging into the center lane, I lost all acceleration and my dash lit up like a Christmas Tree. An 18 wheeler was coming behind me in the middle lane at 65 mph while my car slowed down to 25 mph. I was thankfully able to get over to the side of the road without being hurt or even killed. Upon bringing it into the dealer, the codes showed that it was a bad engine coil and spark plug. This was repaired under warranty. Fast forward to 5/16/22, I exited the highway, came to a complete stop at a red light. Upon the light turning green, I went to accelerate and limp mode activated again. I have video of the incident and dealership is unable to find any issues with the vehicle. Both times it was either raining or had just stopped. I have asked that the Intercooler be replaced as part of Bulletin 20-053 however the dealership states my vehicle is not part of this bulletin although it lists the model and year. This is a serious problem that requires a recall. I hope Acura is not waiting for someone to get hurt before they take action!

I would like to filed a safety issue dues shatter rear window on my 2019 Acura RDX. Around 1:47 pm on 2/2/2022 I got in my car and start it up and I hear a pop I look back to see what was going on then noticed my rear window was shatter I then got out off the car to inspect what was going on I didn’t not see any Visual impact and item that could damage or shatter my rear window. The temperature at that time was mid 51 degrees and the rear defrost was not active. I have recording and pictures to proved as evidence if need. I believe my car is not the only one with this happening there lots in this particular make and model are having the same issue. This happened at my work parking lot C19 at Boeing Algona Washington

The rear hatch window unexpectedly blows out and shattered glass, without warning. No impact involved.

The rear windshield shattered unexpectedly while the car was parked. Seem that others might be having the same issues.

Rear lift gate window shattered while parked. Nothing came into contact with the vehicle or the glass before it shattered. Reached out to insurance company and was referred to Safelite. Safelite inspected the glass and crash wrapped the window. Other 2019-2021 RDX’s are experiencing the same issue hence the glass to fix it, is backordered. If I had been driving the vehicle it would have been a safety hazard. There were no warning lights or indications that the window was going to shatter.

Back Glass just randomly shattered after car was started. Car was stationary and not moving. Others have shown similar things happening.

Want this documented as it was not previously back in 2022 when the glass shattered the first time. A very cold January day in 2022. Used auto start and defroster. Came out of work whole back window was shattered. Got in vehicle shut door glass fell in and went everywhere. Drove home with giant whole in back window about 8 miles and immediately put vehicle in garage. Called Acura Customer Relations was informed they have never heard of this happening received a case#. Heard nothing after and NEVER was notified of any TSB’s. Both times vehicle was under warranty/extended warranty.

Car went into “limp mode” in a raining day while accelerating - suddenly loses power while check engine light blinks. Nearly hit by following cars on the highway trying to pass other cars. Luckily was able to pull over to the emergency lane. Turned off the engine and turned it back on, the problem went away. A service bulletin related to this well known issue already exists - 20-053. Please act before any serious accident or death happens.

I was driving for approx. 3 hours on the interstate and exited to return home. After stopping at the red light my car would not excel. The rpm where moving up to 4 plus but the car wouldn’t go over 20 miles an hour when pressing the excelerator. No warning lights came on but I pulled over and turned the car off trying to decide what to do. I couldn’t get back on the road driving 20 miles an hour because it wouldn’t be safe. I decided to restarted the car then I drove 2 miles home without incident. I will take the car to the dealer after the holidays because I’m scared to drive it. I bought the car with 25,000 miles and it now has 32,000 miles on it.

Driving on highway when sunroof exploded

Common problem with this generation RDX. My back glass shattered once I turned on the rear defroster. Now I have glass in my rear tailgate as well. This problem is being fixed under warranty in Canada but not in the US. Acura/ Honda are aware of this defect and still not doing anything to fix it.

Rear glass window shattered out of nowhere. Thankfully the car was parked when it happened. It’s bound to happen on these cars and when reported to Acura they did nothing. My car was parked in front of my house all night with a camera recording it and there was nothing else that could’ve happened to it. Also, when inspected, you can tell the glass was not impacted in anyway. It shattered from the inside out. There was no warning lights or anything prior to the incident. On a side note, I believe this problem is covered under warranty in Canada but not in the US, which means Acura knows about the problem but isn’t doing anything about it here.

My rear windshield popped while my car was parked in my workplace without hitting any thing on it . i read on line lots of owner for Acura had a same problem .

12/20/21 Clear, 41 degree day, I got in my Acura RDX, closed the door and heard a very loud pop( I thought I had been shot at it was so loud). When I looked out my review window, I noticed the hole in the back windshield. The car was not on. I just closed the door. The whole back hatch windshield was shattered.

2019 RDX with 20k miles. Was accelerating to go over a rise from low speed to passing speed and power cut out and had to pull to shoulder. Was slightly raining when occurred and 44 degrees out. Check engine light came on. Had to stop vehicle on side of road as power was lost. If wasn’t 0600 in the morn and during busier hours it could’ve caused an accident since I was accelerating to merge. Dealer couldn’t find any codes since vehicle goes into essentially protection mode from just accelerating. Going from 15-55mph. Told me to bring it in again if it happens. I may be injured the next time it happens. Is extremely unsafe where all power is cut when you need it the most. Had vehicle for 1000 miles and has happened once already. Very scary feeling.

Our panoramic sunroof spontaneously exploded while driving down the road. The explosion caused us to swerve the car and could have potentially caused a crash. If the sunroof shield had been open, glass would have fallen all over the driver and passengers in the car. We immediatly drove to the dealer and were told that something probably hit the sunroof and caused the damage. After advising them nothing hit the roof they said we would have to cover the repair costs. We have filled a claim with Acura and are going through our insurance for a repair. There was no warning prior to the explosion. There was no sign of a point of impact and no damage to anything besides the glass.

The fuel pump was replaced in July 2020 due to a safety recall. That new pump failed on October 2021. No fuel pump fails so quickly unless the pump has same situation. Dealer replaced pump but charged me for part and labor of their own bad job form July 2020. I was lucky that it failed while I was moving at a slow speed in a safe place

Transmission was stuck in 1st gear. This situation happened to me while stopped at red light with auto idle stop engaged, when it restarted at green light, transmission got stuck in 1st gear, I drove for about 1/4 mile and still the vehicle would not shift gears. I pulled over safely to the curb, shut down the car, waited 10 seconds and restarted, vehicle drove normally back home I had it all recorded on my dash cam and took the car to the dealer, showed the video and there were ZERO findings, nothing was recorded on the car error logs according to the dealer.

I was driving and all of a sudden the car started to slow down and wouldn’t accelerate. After a couple pushes on the pedal it just completely shut off. Every mechanical light was on or flashing. I was in the middle of the road terrified but was able to steer over to the side of the street. I called 911. 2 gentlemen tried helping push it out of the way of traffic but we couldn’t get the car in neutral. I was able to get a tow to the dealership and they claimed nothing was wrong. My safety and other drivers were out at risk because I was blocking an entrance lane to a busy shopping center and a police officer had to park behind me. There was no warning, it came out of nowhere. I know there is a class action suit regarding this issue. I refuse to drive the car.

Was driving my car home and there was a loud explosion. There were no other cars around me and I couldn’t figure out what happened. I was suddenly aware of the noise of air outside and I could immediately hear stuff flying off my roof. I couldn’t safely pull over for a mile. Found a hole in my front moonroof and it was completely shattered. Had my sunshade not been closed I would have been covered with glass. Reading online lots of other Acura RDX owners have had the same thing happen. This is so dangerous.

I was driving on the highway, clear skies, nothing overhead. Then I heard a loud explosion and slowed down thinking I had a blown tire...but I didn't feel the car to pull to any one side no have difficulty steering. Then I started to hear wind noise in the cabin. When I finally exited the highway I looked up and saw that my sunroof was cracked and had caved in. You can hear the crackling noise. When I touched it pieces literally crumbled and fell into the cloth cover below. I believe the sunroof is defective and may have exploded while I was driving. there is no evidence on the roof that it was hit be road debris (no other spots show any dings or signs of damage).

My 2019 Acura RDX suddenly lost power while accelerating on two occasions this year. Both times it occurred in clear weather with temperatures around 80 degrees. The first time it happened was on 7/15/2021 when I was accelerating onto a US Highway. The second time was on 10/4/2021 when accelerating from a stoplight. Both times I had to coast to the side of the road due to loss of power. I was able to restore power by restarting the engine. Please investigate since loss of acceleration can lead to crashes. For example, it can be deadly if it occurs while passing on a 2-lane road or making a left turn in front of oncoming traffic. Thanks.

While driving on a two lane road at app 60 mph, we accelerated to pass a slower car, Our 2019 Acura RDX lost power and coasted down to about 20 mph and the check engine light was flashing. we had no control over the speed of the vehicle (limp mode), which was very scary and could have caused a serious accident. It was raining earlier but not at the time of the incident. This should be a recall and not just a Acura Service Bulletin 20-053 since it can be life threatening.

I'm writing this complaint form concerning to a 2019 car I finance at Acura Of Milford. In 9/29/2021 I was driving my 2019 car I smell something burning coming from the car, with no insistence I drove straight to the Acura company. when I got there a lot of smoke is coming Out from the car and its Overheating about to explode. The service advisor gave me a courtesy car to drive .and he told me he was gonna called me. A week goes by he never called me to let know anything about the car. so I went Back to the company. I saw the salesman he told me the mechanic said they couldn't fixed it , My salesman told me if I take the car its gonna do the same thing again, After a few days the company called me they said your car its ready to I said I'm not comfortable to drive this car anymore My life coming first please can you guys change it for me or give me my money back. they said they not gonna change it in they not gonna give my money please can you guys help me with the situation please my is [XXX] or [XXX] thank you. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

Vehicle was subject to a relay attack. Perpetrator walked right up to the vehicle and opened the door. My key fobs were far away from the vehicle in the basement. Acura claims there are no known cases of this vehicle hack. However, according to internet sources, Acura/Honda are subject to malicious hacking because their key fobs do not use a "rolling code" system. Other luxury brands have implemented security features which allows the key fob to "sleep" if not moved. See the video of the incident below: https://drive.google.com/file/d/1UiHjcdH-VD0uiHOGj7IbLen9ftJs2q3h/view I want Acura to review the issue and issue a security patch, if deemed appropriate. They are denying everything and maintaining their position that they are aware of "no known issues". Yet the police advised of a criminal ring with 100's of Honda/Acura vehicles stolen this way in NYC, for which the VINS are being scratched off and sold on Craigs list. Please advise if you can assist in this matter. This is a safety issue because when any malicious third party enters a vehicle without permission, they could do anything that would compromise the safety and drivability of the vehicle. Thank you

For the second time, while accelerating in rainy conditions, the engine lost all power and went into limp mode. The check engine light came on and blinked. I was able to pull over and turn the car off and then back on the the check engine light was gone.

The contact owns a 2019 Acura RDX. The contact stated that upon exiting a highway and coming to a stop light, the vehicle would not accelerate above 25 MPH without warning. The contact was able to reach his destination and after explaining the failure to a friend; he was informed that his vehicle had gone into limp mode. Upon restart of the vehicle, the vehicle returned to normal driving operation. The contact hooked up his vehicle to a scanner and no fault codes were found. The contact then called the manufacturer where he was informed that this failure was a known issue and that he would have to take the vehicle to the dealer three times after experiencing each failure. The contact was not informed as to what would happen after the third visit to the dealer. The contact had taken the vehicle to a dealer where it had yet to be diagnosed and remained in their possession. The vehicle had yet to be repaired. The failure mileage was approximately 36,000.

I was driving in the rain on a dark desolate road. The engine began to malfunction, suddenly losing most power. The car would only go up to 20mph. I believe this condition is known as “limp mode”. Simultaneously the “check engine” light was illuminated. When I pulled off the road I shut the car off. I waited a couple of minutes and restarted the car. The condition miraculously disappeared. This was a very frightening experience because it happened on a major highway in the middle of the night.

Today, when accelerating on an onramp, merging into interstate traffic, the vehicle suddenly decelerated to about 30mph. Traffic, including a semi, was approaching at a higher rate of speed. I was able to get off the into the emergency lane but was concerned about being struck from behind. I stopped the engine, restarted it, and had no further problems. I tried to reproduce the problem but was unable. I contacted the dealer but was told it would be hard to repair if it wasn't reproducible and was advised to see if it recurred.

On 7/24/2021 around 6.30pm, the transmission on my RDX suddenly failed. The problem happened when I attempted to accelerated when entering a highway. I temporarily fixed the problem by turning engine off and re-starting.

On July 20 2021, I was driving at 45 mph when I pressed the accelerator and the car did not accelerate while making a loud sound. I pressed it again and it repeated the behavior. Meanwhile the car became slower and slower. There were no warning lamps or messages. I stopped the car and after about five minutes, I restarted it and it worked as usual. However, the technicians at the dealership were unable to confirm the issue with the vehicle losing power while driving through a DTC check. They mentioned that there were no PGM-FI DTCS present and are not sure what component may have malfunctioned. It was so scary, I am afraid to drive this car. This issue is extremely dangerous because the car rapidly decelerated in the middle of the road. This could have easily caused a potentially fatal crash in traffic. It unsafe to drive this car knowing that this issue could repeat at any time without warning.

My wife purchased this car about one month prior to this incident. It was presented as a Certified Pre-Owned vehicle. While traveling on the PA turnpike, the car suddenly and with no warning went into "limp mode", with only enough power available to maintain about 20 mph. The "check engine" light came on, and we continued at about 20 mph on the shoulder, hoping to come to an exit. After a few minutes and no exit in sight, we stopped and turned off the engine while considering what to do next. When the air inside of the car became uncomfortably warm, I turned on the engine so we would have a/c. Immediately, it became apparent that the engine was working normally: no "check engine" light, plus other positive indications. We resumed our trip, arriving home safely. Our safety was at risk since the engine lost power with no warning whatsoever, and occurred while we were in a travel lane. As of this report, the car has not been taken to a dealer.

Vehicle went into limp mode while I was accelerating up to speed onto a highway crossing lanes and driving uphill. All acceleration stopped, and the vehicle quickly decelerated due to being on a steep hill. It was not raining at the time. I had moved into the leftmost lane, and luckily there was a left shoulder to pull the car onto. The check engine light came on and was flashing. I turned the car off and back on, and it started. There could have been a very bad accident.

Driving on the highway ~ 70mph in a rain the vehicle had a loss of engine power and went in to limp mode. It was a harrowing experience in the bad weather with traffic and no place to safely pull to the side of the road. Vehicle would only crawl @ ~ 5mph. This is the second incidence in a year. Its a major safety issue. Acura says it cannot be fixed unless they can duplicate the problem with my vehicle. Highly unlikely that will happen. I pointed out that other owners of the RDX have had the same issues. Acura stated that they do not listen to online forums. This is a serious issue in my opinion that will one day or perhaps already has caused loss of life.

I exited a highway, decreasing speed to merge with local traffic, tried to accelerate and car revved but would not go over 30 mph. Drove home with safety flashers on, then tried to back into driveway to keep front of the car accessible, but the car would not shift into reverse. Toggled back and forth between drive and reverse and it finally shifted and I back in. Had the car towed to the dealer, they had it for 2 days but could ot duplicate the problem, and told me it was probably a communication error among the various car computers. I have since learned that this has happened twice to my neighbor who also has the same model/year vehicle. I have not gotten any satisfaction from the dealer.

Three hours into a four hour road trip, we had been driving in the rain when needed to overtake a slow car in the right lane. Went to accelerate when car lost all power and a check engine light came on flash. Pulled over to the emergency lane and turned flasher on. Car had to be glided into the lane as there was little to no power when using the gas. Thankfully we had not passed the vehicle yet when we lost power and the car behind us had enough room to slow down. After turning the car off and on again check engine light went off and car had normal power again. We were able to drive it for the next hour without further issue. We will be bringing this into the dealer to have it inspected. Currently car has only around 18k miles on it and have never had this issue before.

Windshield chips and cracks easily from minor road debris. My 2019 Acura RDX Advanced with approximately 22,000 miles has needed to have the windshield replaced 3 times since purchasing (fourth windshield since buying). The latest replacement lasted less than a week before cracking again. These cracks hinder the structure of the windshield, can obscure view, or refract light; limiting driver visibility and affecting the safety system. Seemingly minor strikes from road debris cause stellate chips and cracks 3-4 inches long that cannot be repaired; requiring complete replacement of the windshield and realigning of camera/radar safety systems. The windshield was replaced by professional service (Acura referral) service center using Acura replacement glass. Based only on my personal experience with other cars, this seems a too common event that is likely the result of a manufacturing defect or design flaw. Speaking with the tech at the service center, he said this is a common problem for this vehicle but could not point to any official reports or references.

ON 4/17/2021 MY WIFE AND I WERE TRAVELING FORM FLORIDA TO CALIFORNIA, WHILE TRAVELING ON I -49N IN LOUISIANA I WENT TO ACCELERATE AROUND A SLOWER CAR AND WHEN I PUSHED THE GAS OUR CAR LOST POWER AND THE CHECK ENGINE LIGHT STARTED FLASHING CAUSING US TO SUDDENLY SLOW DOWN AND ALMOST BEING STUCK BY OTHER AUTOMOBILES IN TRAFFIC. I WAS ABLE TO MAKE IT OVER TO THE SHOULDER OF THE INTERSTATE AND SHUT OFF OUR SUV FOR ABOUT TEN MINUTES AND THE ISSUE WAS GONE.

TL* THE CONTACT OWNS A 2019 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V215000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED THAT METRO ACURA LOCATED AT 9377 AUTOPLEX ST, MONTCLAIR, CA 91763, (909) 542-9626) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HAD MOVED TO THE LEFT LANE TO PASS A SLOW MOVING TRUCK ON TH PA NORTH EAST EXTENSION. WHEN I HAD ALMOST PASSED THE TRUCK MY ENGINE LIGHT BEGAN FLASHING AND MY CAR STARTED TO DECELERATE. I WAS BARELY ABLE TO GET OVER TO THE SHOULDER. I HAD TO TURN THE CAR OFF AND RESTART IT TO GET THE LIGHT TO STOP FLASHING AND GET THE CAR TO ACCELLERATE. FORTUNATELY IT HAPPENED BEFORE I ENTERED THE TUNNEL.

TL* THE CONTACT OWNS A 2019 ACURA RDX. THE CONTACT STATED THAT HE NOTICED AN UNKNOWN FLUID LEAK COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER FINDLAY ACURA (315 AUTO MALL DR, HENDERSON, NV 89014, (702) 982-4100) WHERE IT WAS DIAGNOSED WITH NEEDING AN UNKNOWN COMPONENT TO BE PATCHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 7,100.