2020 Acura RDX Complaint Log

Vehicle was parked at a parking spot and all of a sudden there was a loud “POP” and the rear glass started cracking!

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Acura 2020RDX. Rear windshield spontaneously shattered. No impact was made. The trunk was opened with button from inside the car. After being open for over a minute, there was a loud pop, the rear windshield had shattered. The car is available to inspect. The broken rear windshield poses a safety hazard because my car is unsecured and my garage door openers could be accessed. No warning lights were given.

Rear windows broken by itself. No known cause while driving. I heard a bang but didnt realize at first what it was until I pulled over and looked at the car. I had it replaced at safelite. Waited 2 weeks. There is glass in my tailgate which is impossible to remove. Did not know others had this issue as well until recently saw it online. Honda needs to address this issue.

The back window shattered in January of 2024 and again today 12/19/24. Both incidents happened after i started the car in my garage. It was a loud pop and the entire windshield shattered. I wasn't aware that Acura had a technical service bulletin (TSB 22-014). When I called the dealership to explain what happened and that I wasn't aware there was an issue until I saw it the internet and they told me that since the window had already been repaired once and it wasn't the original that they had to have it inspected and I had send pictures before they would tell my if they would pay to replace the part that is causing the issue.

One day last December it rained very hard for a couple of days. It about 6:30pm I got in my car to go to an appointment. There was water inside the cab, on the seats, inside of the windshield, in the dashboard and controls... and about 4 inches of water on the floor on both passenger and driver side. When I tried to start the car, all the electrical systems went haywire. Everything was blinking at me in the dashboard many different warnings and hazard lights. I took the car to the dealership for service. I was by service department told that drainage lines on the top where the sun visor is were clogged up and the water had backed up into the vehicle. This was no fault of my own. I have maintained this automobile with Acura only for 6 years, since I purchased it. This is serious, even though it was resolved by clearing the lines but the damage to the electrical system were extensive. Now that the lines are cleared who's to say this will not happen again? Will my car flood again someday? I believe this to be a design flaw and should be corrected by Acura as a possible. I believe it should be a recall, it could affect the safety of the driver and passengers. Thanks for your attention to this matter.

Spontaneous rear window shattering twice. Danger to the driver and passengers.

My vehicle was parked overnight and when I went to go to work this morning, I found my rear window glass shattered. There is evidence of vandalism for all my doors were locked, and everything was present inside as well as no form of any external impact before I park inside the garage or nothing falls from the ceiling. It is a common problem known for the third generation Acura RDX, where the rear class window spontaneously shatters. This is definitely a safety hazard for it can happen when driving on the road and diminishing rear window visibility.

Upon opening rear hatch I noticed glass falling into trunk area, when closing hatch the window was shattered with no entry sign of foreign object. No branches, rocks or other foreign objects in parking space or around vehicle. Was parked in private home lot.

Alarm kept going off

back window spontaneously burst. vehicle was stationary. I was in the vehicle while it was parked.

Re: NHTA recall 23V-858 This particular recall has been active since 12-18-2023. I have checked with my local dealership, Scanlon Acura in Ft Myers, FL, to arrange for a repair several times. Each time I have been told that they do not have the part. On Friday, 12-6-2024, a spoke to a service representative at the dealership. He advised me that they did have the part and scheduled an appointment to replace the defective part on Monday, 12-9-2024. When I arrived at the dealership, I was told that they did not have the part. Something is not right here. I suspect that the dealership does not want to replace the part because it is time-consuming, expensive, and represents an action where they do not receive enough compensation. This recall has been active for nearly a year, and NHTSA should intervene to expedite this process in order to prevent possible car crashes and injuries.

The rear window shattered out of no ware when driving in cold conditions and the rear defroster was on.

Closed passenger side front door and rear glass shattered. Car was not running.

The contact owns a 2020 Acura RDX. The contact stated that while attempting to start the vehicle the vehicle failed to start as intended. The vehicle returned to normal functionality but the failure reoccurred. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to diagnose the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign 23V858000 (Fuel System, Gasoline); the VIN was included but the remedy was not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was unknown.

While driving my car in Albany New York on December 3 roughly about 15 minutes after starting the car and continuing onto a residential road the back window, spontaneously shattered without impact. The rear window defroster had been on at the time and had just cleared the frost before the drive had started. Not only did the window break a portion of the window fell into the trunk of the car and the rest of the window completely shattered into a little pieces that it was not possible to see outside of the back window. The sound of the breaking glass was so loud. It sounded as if snow was falling off the top of the car, but NO snow was present that day. The loud noise along with the lack of visibility caused issues with operating the vehicle and bringing it into a safe parking spot that was off of the road

The rear window shattered on its own!!!. I had it replaced but not all the glass debris could be removed and it is trapped inside the trunk door (lift gate), unreachable, because the way the door was manufactured. The body shop says the entire lift gate needs to be replaced. How is it possible that the customers have the pay for the repairs of this manufacturing defect! Every time I open the lift gate I can hear a lot of glass moving inside. I will never be able to resale this car if this is not fixed. As it stands, many Acura RDX owner have this huge issue!!!!

The rear window exploded it is said to be a defroster on the rear windshield. And no While I was parked when I watched the glass exploded if I was driving the exploded could have shocked me and glass shatters feel inside the car that could potential cause cuts, Acura and private company’s have acknowledge the problem. Yes when it was replaced, there suggestion was the bring down the windows while warming up the car so that the glass temperature won’t change as fast. No worry just exploded

Panoramic sunroof. Makes loud popping noises while going over uneven terrain such as speedbumps. I fear that this could result in breakage of the sunroof glass causing serious safety concerns to myself or other passengers. It would also make the vehicle susceptible to the elements.

The rear windshield shattered when the car was parked in the driveway and warming up/ using the defroster.

Rear window shadowed due the defroster. The defroster is making the rear window break. When using the defroster it is making the rear window break into pieces.

I had remote started my car 10 minutes before I was going to get in since it was 30 degrees Fahrenheit outside. When I got out to my car, I sat down in the driver's seat, and after I shut my door, my rear window shattered. There is some sort of issue with the rear defrosting system, there are no other explanations for why this happened.

My car was parked in a Garage untouched for hours I turned on remote start and came back to find my back window completely shattered. I looked inside the vehicle to see maybe if someone through a rock or anything but i found nothing and the way it cracked shows it came from the defroster.I have seen multiple complaints about Acura RDXs back window randomly shattering after using the rear defroster on the vehicle. I called an Acura service shop and they confirmed this is a re occurring issue but refused to compensate or assist in fixing the matter. They claimed my warranty ended or there is no recalls for my vehicle but this is a known issues with Acura RDXs.

The rear window spontaneously shattered while parked. I cut my hand when cleaning up the glass.

My car was parked in a parking lot and the rear windshield spontaneously shattered. There was previously no damage to the window. My rear dashcam shows evidence that the windshield shattered with nobody in or around the car. I spoke with police officers who reviewed security footage in the parking lot; they confirmed that the damage was not an act of vandalism and happened spontaneously. I have read online about numerous complaints of this issue and the current class action lawsuit against Acura/Honda for this problem.

The rear tailgate glass spontaneously shattered when the vehicle was parked/not operating with nothing hitting the back glass. The only operating change over the past two weeks prior to the shattering was regular morning use of the rear defroster. Rear tailgate was never slammed.

The contact owns a 2020 Acura RDX. The contact stated while entering the vehicle, the contact became aware that there was glass on the rear seat of the vehicle. The contact stated that the rear windshield had shattered without impact. A Police report was filed. The vehicle was not diagnosed or repaired. The contact related the failure to TSB: 22-014 (Rear Windshield Glass Shattering); however, the vehicle was not included in the TSB. The manufacturer was not notified of the failure. The failure mileage was 40,048.

On Saturday, November 8th, 2024, I walked out to my vehicle, rear windshield intact, no damages, start my car, and turned on the rear-defroster. 20 seconds later, I hear cracking, as I am about to pull out, and to my surprise, my entire rear windshield is cracking and making popping noises. I put my car in park, and the entire windshield is crumbling and shattering before my eyes. There was absolutely NO impact whatsoever. I then, contacted the dealer, and dealer asked me to drive to the dealership, which is 10 miles away, while glass is falling into my trunk area, and flying out onto the highway. The dealer put me in a loaner until they heard from the warranty department. My car is 4,000 miles out of warranty, but they were still going to see what they could do. It has been five business days now, as today is November 15th, 2024, and I have still yet to receive an answer. I have not received information if my vehicle has even been inspected by the dealership. There were no warning lights, messages, or any issues with the vehicle. I take care of the vehicle directly through the dealership, where I purchased the vehicle from and should show all of that on the CarFax. I have, however, found several open lawsuits where claimants are filing cases against Acura for a faulty rear windshield. Please advise!!!!

Rear window shattered with out incident. Car was off and in park. Nothing hit it to cause it to break

October 30th 6pm, parked car at home and exterior lights (headlights, fog lights, rear lights) would not turn off. Car was not running. Lights finally went off when battery was completely drained. Had to jump battery to get car to dealership on October 31st. There were no previous warning lamps or messages. Dealership did a complete reinspect and were able to reproduce issue. Dealership determined that there was a leak in the sunroof. I then shared that the sunroof had been rattling and popping for a few weeks, but did not mention when dropping off for the lights since I didn't think it was related. I have spoken to Honda who states that this VIN does not have any recalls. There are known issues with the sunroofs for this year and make of car, but no recalls and the extended warranty as well as the 'certified car' warranty does not cover this issue.

Engine judders at 2k rpm around 60 mph. Car has 92k miles with timely documented service maintenance. Took car to the dealership and said there’s a head gasket leak on cylinder 4 and needs to be replaced. Contacted American Honda about the issue and they said they cannot cover the repair cost. They also don’t have the replacement part for the fuel pump recall for a long time as well.

I entered my 2020 Acura RDX after it was parked for several hours while I was at work. The outdoor temperature was around 80 degrees Fahrenheit. Upon closing the drivers door I hear a crashing noice and noticed the rear lift gate glass shattered and fell into the rear cargo area. This appears to be a very widespread issue with this make and model and is a serious safety concern that should be recalled.

The contact owns a 2020 Acura RDX. The contact stated while driving approximately 20 MPH, the vehicle stalled. The vehicle rolled to the side of the roadway. There were no warning lights illuminated. The contact was able to restart the vehicle. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 58,000. Parts distribution disconnect.

My wife weighs about 125 pounds. When she sits in the front passenger seat of this car, often (but not always) an indicator will light up on the dashboard, saying "Passenger Air Bag OFF." Even if she shifts around in the seat or bounces up and down, the indicator light will stay on. I have taken the car to my local Acura dealer twice, asking that this problem be diagnosed and fixed. The first time their service technician reported "No issues at this time. Unable to duplicate concern at this time." The second time (today), the technician reported that he had "checked system for codes, no codes in system. Light will go on and off if passenger moves around in seat." I remain quite concerned that this un-repaired problem is a significant safety issue, as the indicator light appears to be saying that the airbag won't deploy in a collision.

Good day, I bought this car at an auction in the USA, repaired it, and on [XXX], while driving without any foreign objects, the rear window burst, later I found out that this could be a factory defect in these models. Is it possible to receive any compensation from the official dealer for this event. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The “heads up display” on the windshield that shows the vehicle speed becomes blurry. This is a safety issue because a person can believe he is going a speed that is incorrect. This is particularly troubling when the vehicle is traveling at a much faster speed than appears on the windshield. In the past there was an incident where my vehicle was traveling 10 mph faster than I thought because of the blurred heads up display image. Acura/Honda is aware this is an issue (service bulletin 20-046) but has not taken action to correct the safety issue.

Rear window shattered when the front passenger door was closed. The car was sitting in the driveway and there was no external impact. Acura issued TSB 22-014 for a known defect ("incorrect specification for rear defroster grid') but is only replacing windows for cars still under warranty. This is a safety issue and deserves a proper recall.

The contact owns a 2020 Acura RDX. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the vehicle failed to start immediately. The vehicle started after the second attempt. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not available, and the contact was also charged for the vehicle to be diagnosed. In addition, the contact stated the vehicle was towed to the residence from the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.

There is rust on all door hinges and the vehicle is still under warranty. Crown Acura in Clearwater, Florida said they will NOT fix it under warranty. Outside sources caused the rust on the inside of the door hinges was their statement.

Exploding Moon Roof.

Car would not turn on. All electronics started glitching, lights flickering. Had to disconnect the battery to turn off.

Rear windsheild glass shattered spontaneously.

In sudden, hard braking situations, the engine is disabled for between 3-4 seconds. On the highway, when hard braking from 70 mph to 20 mph, the engine is disabled and cars from behind are forced to veer off the road to avoid hitting my vehicle as it is basically stalled and cannot resume the speed. At intersections, when hard braking from 35 mph to 15 mph , the engine is disabled and the car is left in the middle of an intersection, blocking side and from-behind traffic.

The emission light flashes and puts the vehicle in "Limp mode." The speed is drastically reduced and won't exceed 30 mph. Horrify experience. The problem seems related to rain and acceleration. Now the car is towed. No warning before it happens. But the emission light was flashing afterward.

On [XXX] my windshield wiper motor died during a rainstorm. The car gave no warning lights and I get my vehicle serviced regularly. I have had ongoing electrical issues with this car such as a faulty radio and inability to run the GPS settings. I took the car back to Princeton Acura ( In New Jersey) and was told the Windshield Wiper Motor has to be replaced at it would cost me $ 600.00. The car was also looked at by a mechanic from Jifffy Lube who said he was unable to order the windshield wiper motor due to the car being so new that after market parts are not available. I am extremely frustrated and feel this is unfair and also feel I was sold a lemon. I bought the car new in 2020 and I am the only owner. I am hoping someone can help me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear cargo glass spontaneously shattered while vehicle parked. This occurred between 1:45 pm-5:00 pm on a clear day with outside temperature of 65° Review of camera footage from neighboring building shows no evidence of impact by foreign object.

The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.