2020 Audi A4 Complaint Log

The vehicles MMI system out of nowhere keeps turning off and says "checking for remote access rights" and this happens constantly now for the past few months. Happened to reboot when I was backing out of a parking spot and my rear view camera turned off as well as the parking collision monitoring system. They all stopped working and I almost hit a pedestrian walking behind my car. This is a serious safety concern as this keeps happening every few minutes now in my car. Not sure if it became more persistent since my last vehicle maintenance few months ago but it's a problem. Driving with navigation engaged, it happened again while on highway and system shut down and I had no clue where to go. It's very distracting to happen while driving and all shut down.

Vehicle's MMI started rebooting spontaneously from 4th week of June 2025. It happens randomly during drive and while following GPS directions. I strongly believe this being a software glitch and occurring without codes, it is a safety issue. These reboots are very unpredictable and happens constantly. When reported to Audi Dealers, they don't have a solution for it. After reviewing many blogs, and so many drivers are having this particular issue, I have decided to report it to NHTSA. Thanks, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MMI system / touch screen on dash is "Blacking out" during reverse backing. Cannot utilize the backing camera. Very dangerous when backing. Took car to independent dealer, with no certain diagnosis. I depend on my back up camera pretty much all the time. The first time this appeared was about 6 weeks ago when the MMI lost connection. Attempted reboots. And the issue has gotten worst.

The infotainment screen (MMI) responsible for Rear camera, Cross traffic alert, Entertainment and controls some crucial vehicle functions tends to shut off by itself while driving. This issue occurs constantly and It's very sporadic. Nothing triggers this just the car decides to do it on it's own. This causes me to lose visuals of my surrounding, and sensor information and the ability to listen to Maps and music. Raises a major safety concern.

A permanent failure of the emergency call module control unit and communication unit. The affected vehicles will not be able to establish an online connection. NO GPS, bluetooth and system rebooting constantly.

Radio keeps cutting off and on randomly, nothing it seeming to fix the problem and all 2020 a4 owners have been running into this. It is also messing with backup camera. This needs to get brought to attention and find a solution.

MMI shuts down and reboots randomly without warning and multiply times a day. All the backup camera and safety warning features were disabled while MMI is off. Huge safety concerns!

The MMI (Multi Media Interface) system is the component that failed. It began repeatedly rebooting, making critical features like Apple CarPlay, navigation, audio controls, and the rear-view camera inoperable. The failure became progressively worse after two separate repair attempts, including a software update. The 5F module, which governs infotainment, has been identified by the dealership as the part requiring replacement. Yes, the vehicle and failed component are available for inspection upon request. The malfunction disables the rear-view camera, which is a critical safety feature especially when parking or reversing in tight spaces. It also prevents access to navigation and voice-activated phone controls, which can increase distraction if drivers attempt to manually use a mobile device as a workaround while driving. The constant rebooting also creates visual and audible distractions in the cabin. Yes, the problem has been confirmed by an authorized Audi dealership (Audi of Smithtown). After the initial repair failed to resolve the issue, the dealership attempted the repair a second time. Following further analysis, they recommended a $5,200 repair involving replacement of the 5F module, which supports that they confirmed the problem exists and persists. The issue has been inspected and diagnosed by an authorized Audi dealership (Audi of Smithtown), but there is no mention of inspection by Audi of America, police, or insurance representatives at this time. There were no warning lamps or dashboard messages, but the primary symptom was the MMI system randomly rebooting. Initially, the reboots were occasional, but over time became constant to the point where the system was entirely unusable. This issue was present before the June 5, 2025 service visit and worsened significantly after the second repair attempt on June 21, 2025.

The MMI system, which displays navigation and other controls, shuts down and restarts frequently while the car is in motion. The problem occurs at least once every trip, and typically every 10 minutes. In my case, I use Apple CarPlay as my navigation system, and the sudden and unexpected loss of navigation poses serious safety risks to me and others, because I either need to pick up my phone to see the map or make a sudden driving maneuver to correct my course. The incident occurred with two other phones, and even when no phone was connected to the car. And it also happened when another person in my household was driving. So the problem is not phone or driver-dependent. I have not yet brought the car to the Audi dealership for diagnostic service.

The entire MMI shuts down anywhere from every 30 seconds to 5-6 minutes. It has to then completely reboot, gives a pop up that “user has not been in vehicle for an extended amount of time” - I tried trouble shooting with Audi care over the phone, re added myself as a registered user with remote rights - makes me type my pin every time this happens. The safety risks are the distraction it takes from driving, especially when I am using it for navigation in an unfamiliar area, often getting lost and flustered and distracted

MMI (infotainment), and the dashboard screen will turn off randomly and reboot every 2 minutes. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. It has happened while I have been backing up and backup camera has rebooted during backup. Parking Collision has also malfunctioned multiple times - but primary issue is the MMI rebooting even while driving on the freeway.

The Audi MMI screen has started shutting off and rebooting then giving errors when trying to reboot. Caused a problem while we were using vehicle navigation in NYC and also lost backup guidance when parallel parking. Also dangerous in that it distracts driver with error messages. This started about two months ago once or twice a day but now happens every 2 to 5 minutes.

The MMI screen ( infotainment system on dash) frequently turns off while driving. The system requires several minutes to reboot each time. During the reboot process, the backup camera and safety sensors do not work. Additionally, many other features do not work during the reboot Apple Car Play, Phone, Navigation, Radio and Garage Door Opener. The issue started in February 2025 and has persisted during each use of the car thereafter. The reboot will typically occur every few minutes while the car is on.

While driving, the infotainment screen (MMI system) randomly reboots without warning. This happens frequently, often multiple times during a single trip. When it restarts, the screen goes black and temporarily disables important functions like the navigation, rear-view camera, audio, and vehicle settings. This poses a safety risk by distracting the driver and making it difficult to safely reverse or park. I brought the vehicle to the dealership, and they confirmed the only solution is to replace the MMI system. However, I’ve seen many other Audi A4 owners online report the exact same issue. Given how widespread this appears to be, I believe this should be addressed as a manufacturer defect rather than a repair cost placed on the owner. There were no warning lights or messages before the screen began to fail.

The vehicle multimedia interface (MMI) has randomly rebooted itself on every trip for the past three months. This condition has occurred while reversing the vehicle, leaving the rear camera view blank.

The MMI (multimedia interface) will periodically restart during drives, including while the backup camera and other safety systems are active. The restart limits ability to use safety features such as the backup camera or sensors. The system displays a message that states the “user hasn’t been used in an extended period of time” and then the system begins the reboot. This issue first began around February 2025 and has only continued to get worse and more frequent over time. It appears to be related to software changes as nothing else about the vehicle have changed during that time.

MMI screen reboots multiple times while driving. Seems to happen more often when usb is plugged in for car play. Unable to access or view anything on screen like navigation which is quite unsafe

While reversing, the “MMI system” which displays information on the central display screen, such as the backup camera, will crash and reboot. This will also occur while driving normally. If this happens while reversing, the car will then warn me that the backup camera safety feature is inoperable. This issues was NOT solved by a deal software update and requires a $4000 repair charge to resolve. Backing up without the camera operable at random times does not seem safe.

MMI unit reboot itself randomly

My Audi A4 MMI continuously reboots randomly, every 5-10 minutes. it started back in January and has now gotten to the point where it wont last a full song on the radio without rebooting. This is an issue for thousands of Audi owners as a simple google search provides all of the same issues. https://forums.ross-tech.com/index.php?threads/48781/ https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ https://www.reddit.com/r/Audi/comments/1j5and4/audi_a4_mmi_issues/

The MMI or the entire system reboots wile driving, including times when backing up. Making the rearview camera to go blank and led to possible accident. I also rely on Navigation system to drive as there are numerous exits and turns for commute, but the system randomly reboots and turns the whole system off. This is causing major safety issues.

The infotainment/MMI system constantly reboots. This system is linked to the rear view camera, navigation, and hands free phone. When it reboots, those systems fail. This appears to be a widespread issue for the 2020+ Audis.

Started with saying “checking remote access rights,” and then saying I (the key user) hadn’t been signed in for awhile and I needed to re-login. I was dealing with that but now it’s just randomly shutting off while I’m driving….. in a 30 min drive it does it at least once but as many as 4 times. If I’m using my maps from carplay, on a call or using my backup camera it just completely stops and reboots, which takes a min or two before it comes back up. Multiple times I’ve missed turns due to the map going out. It’s dangerous! Took it to the dealer for oil change and mentioned the issue… dealer acted as if it wasn’t a known issue, and said they could charge me the $300? diagnostic hourly rate to take the dash apart and diagnose (bc of course now it’s out of warranty). I called the Audi MMI tech support and they attempted to help me, had to open a ticket for level 2 escalation support…. I waited 3-4 days and then level 2 said they couldn’t help me and I needed to see the dealer. SO frustrating and have noticed SO many others with similar models and same year having the same issue on reddit. Here’s an example…. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The MMI keeps rebooting, even if I’m listening to the radio and my iPhone isn’t plugged in. If my iPhone is plugged in, it also does it and shuts off and reboots.

I information screen keeps rebooting every 15 minuets or so loosing navigation and user settings. Often complains it needs to log in a new user while driving and key not working.

while driving. These reboots typically happen every 5–10 minutes and result in the temporary loss of safety-critical features like the backup camera, navigation system, and rear cross-traffic alert. The screen goes black, and the system restarts itself while the vehicle is in motion, which is both distracting and potentially dangerous. I brought the issue to my local Audi dealer, who attempted two separate software updates. Unfortunately, the problem continues. The service department reports no faults in the system diagnostics and has stated that they currently do not know how to fix the issue. This persistent malfunction affects key safety systems and creates significant concern when driving.

MMI (Infotainment system) shuts down periodically while vehicle is being driven or is idling in Park. Radio, navigation, etc., are affected. Also, the vehicles' collision warning system shuts down at the same time. Generally, the system will reboot itself within a few minutes. There is no real pattern to this issue as it may occur several times during a short trip in the car. The next day it may not happen at all. I contacted Audi dealer who stated they are not familiar with this issue and knew of no fixes.

The MMI system in car will shut down and reboot many times while driving. If in the process of backing up or parking, it will disable the parking sensors as well. I have taken into dealership and they claim it is an iphone update issue. I have contacted Apple, they are not aware of any such issue.

The MMI (the infotainment system on the dash) randomly turns off and resets every few minutes. This is a widespread issue based on a quick Google search.

The MMI system which contains the backup camera and warnings, navigation, phone and radio goes blank and reboots. Continually does this at any time. You can be backing up in a parking lot and the screen goes black. Audi has tried to fix several times and continues to happen. Numerous complaints about this on Audiworld and Reddit. Major across the board problem with the vehicle.

1) About two months ago, my 2020 Audi A4's MMI began crashing and rebooting randomly while driving. Most of the time, I had connected my phone via Bluetooth to the MMI, and was playing music from my phone. 2) Once it crashes and reboots, most of the time it would pick up my phone's Bluetooth signal again, and show the music file that is still playing, but there would be no sound from the car's sound system. 3) Even after I park, shut off my car, and restart it, the same problem would persist -- the car recognizes that a music file is playing, but no sound. 4) The frequency and randomness of the incidents picked up as time went along. Sometimes it would not crash for the entire duration of my commute; sometimes it would crash within minutes; sometimes it would crash multiple times. No discernible pattern. 5) Later on, I discovered that the MMI would crash even when I did not have a Bluetooth connection, nor any cord plugged into the car via USB. 6) Between June 19-20, 2025, Niello Audi in Sacramento ran a software update for me. I picked up the car on the afternoon of Friday, June 20, and did not drive it again until Monday, June 23. 7) There was no incident between the morning of Monday, June 23 through the morning of Thursday, June 26. 8) On the evening of [XXX], the MMI crashed and rebooted within one minute of the car starting up, before I had even exited my work garage. 9) On the evening of [XXX], the MMI crashed and rebooted within 10 minutes of the car starting up, with no Bluetooth or hardwire connection to the car at all. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MMI system in the radio. It turns off about every 20 mins and restarts on its own. Maps and directions disappear, causing me to enter the information again. It ends phone calls. It is extremely distracting, especially when I lose my location/directions. I have often times missed my turns. This has been going on for approximately 3 months. I will not let my son or daughter drive this vehicle due to the electrical failure.

The infotainment system (MMI) in my 2020 Audi A4, currently running software version 3243, frequently reboots on its own while driving. When this happens during reverse, the rearview camera shuts off and the screen goes black, eliminating all rear visibility and creating a significant safety hazard. Additionally, the reboot causes Apple CarPlay to disconnect mid-drive, resulting in loss of navigation, traffic alerts, and voice directions, which increases driver distraction and risk. The issue occurs without warning lights or error messages—the screen simply goes black and restarts in a few seconds to a few minutes. The problem began a few months ago and has become more frequent over time. While I have not yet had the issue inspected by a dealer, it is widely documented by other 2020 A4/A5.. owners and has been resolved in many cases by updating the MMI software to version 3696. Audi has issued related Technical Service Bulletin (TSB 2078437/1), but no recall or service campaign has been announced. I believe this is a manufacturer defect that poses a safety risk and should be investigated. The affected components remain in the vehicle and are available for inspection upon request.

The MMI system in the car spontaneously reboots, every 2-5 minutes. During reboot, the screen goes black and systems such as the backup camera, rear cross traffic detection, rear collision warning, and navigation are lost until the reboot completes and the user has to cycle thru multiple input & loading screens to get back to full functionality. Given the length of time the reboot requires, often the screen gets back to usability, only to reboot again less than a minute later. The reboots are random and occur whether the radio is off, radio playing; bluetooth connected, not connected; android auto running/not running; car moving, car parked; engine off, engine on; cold weather/hot weather; wet weather/dry weather. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving.

The Audi MMI is rebooting with no warning and no apparent reason, often multiple times in as short of a span as an hour. This is causing loss of functionality for handsfree calling and, in some cases, the backup camera, both of which are certainly dangerous. These symptoms first appeared in March 2025. This problem has been verified by an Audi Service Center. The cause was not identified by the technicians.

MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is incredibly dangerous as it turns all sound off, and driving visuals like directions, and freezes or reboots, not where you last had it but from a different check point. Audi dealership said there was nothing they could do , after doing 2 software updates.

Infotainment systems randomly reboot, which can happen when reversing, and reverse camera goes black during the incident is a safety concern.

Audi mmi will shut off randomly, while in drive(accelerating or not), reverse, or idle, causing the camera and sensors to become inoperable, and the vehicle gives a warning saying “parking aid: malfunction! Obstacles cannot be detected” only after the mmi system has rebooted. When this occurs while reversing, not only a car but a pedestrian may be passing behind me and I would not know. This issue also causes the car to randomly ask for a pin to log in to the mmi after rebooting randomly (there is no pin that exists for any users in my vehicle and even asks when i am on a guest user), creating further distractions while driving like when i may need to use navigation, especially when the system reboots repeatedly five to six times within a ten minute time frame. This issue has been recurrent from 3/13/2025 to present 7/13/2025

The MMI in the car constantly reboots. Started occasionally doing it once a drive, would restart and then go right back to what I was at. Then it would restart multiple times a trip, not going where I was at. If I had music on it would lower the volume it was rebooted to or go to a different song. The screen would also freeze for a few minutes after in being rebooted. Took it to Audi, they installed an “update” now it reboots every 3-5 minutes, causing serious safety concerns with no access to the MMI stystem.

The MMI (infotainment) system in my 2020 Audi A4 start to have intermittent reboot issue during normal driving starting earlier this year. It was working expected without reboot until that time. The MMI system reboot creates harzards and danger for drivers because during rebooting, the whole navigation system is not working neither did Carplay. What's even worse is that the back up camera and radar will also be disabled during rebooting. The rebooting time varies from 10s of seconds to minutes, with black screen and/or laggy, frozen screen. After rebooting, the system will have error prompt such as 'The selected user has not been used for a extended period of time' but the selected user has been using the vehicle all the time. Given the issue described above, there are more and more ppl who are experiencing the same issue joined a online thread: [XXX] , in order to identify the issue and helping each other to protect consumer's rights. The issue has been shared to Audi Customer Support thru email and phone calls several times, such as case number: XXXXXXXX, all the help they provided to me is to reset key user of the vehicle but it does not solve the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The MMI system, which is the display in the car, keeps rebooting every few minutes. It is extremely distracting while driving. Also during parking or back up the parking assistance and backup camera would suddenly disappear because the system reboots. The rear cross traffic warning stops working during reboot as well.

2020 Audi A4 went in for service on 2/27. After servicing, car's electrical MMI system started rebooting randomly while driving. When this random reboot occurs, the backup camera, parking collision warning no longer function. On some trips, this occurs as often as 5-6 times while others occur just once. The problem is increasing in frequency. I took it back to the dealer on 4/16 where the only thing they could find via codes was a faulty a/c component. After searching online for a solution, I arrived at several reddit threads with other 2020 audi a4 drivers experiencing similar issues at the end of February. The thread is listed below. [XXX] As mentioned earlier, this lack of system functioning is unsafe as advanced driving features of the car will not work when in a reboot mode. Audi needs to address this issue since this isn't only my car, but appears to have affected the entire 2020 Audi A4 model line. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

MMI (infotainment), and the dashboard screen will turn off randomly and reboot. This is a safety concern as it turns all sound off, and driving visuals like directions/backup camera, and freezes or reboots, not where you last had it but from a different check point. Audi dealership misdiagnosed the issue once, performed a software update, but the issue persists. Seems to be a widespread problem - NHTSA ID 11657000, among others.

While backing up in reverse, the MMI screen/system will crash and reboot, and the backup camera will stop functioning. This will trigger an instrument panel safety alert and tone from the vehicle that the backup camera is not functioning (the MMI/entertainment screen will be blank). The system will then reboot. This issue also occurs while driving. The effect is random, and can happen multiple times during a short drive, or just once. Each time the system crashes, the screen goes blank, and then the system will reboot and restart a few moments later. This issue surfaced in March 2025. A local Audi dealer could not replicate the issue, but seemed to understand or be familiar with what I described. After a software update of the MMI system, the issue was not resolved. They have recommended a $4,000 part replacement that they cannot confirm will address or resolve the issue. This is unsafe. This can occur while driving in reverse. This issue affects what I believe to be a government mandated safety feature — the backup camera). So far, I have not found any information that suggests Audi is taking this issue seriously.

*The problem with the vehicle is within the Multi-Media Interface system. The MMI will randomly restart while driving, without warning. *This random and frequent reset has lead to issues with following maps (i.e. missing turns, lost in traffic/while on the road) and while backing up (i.e. system turns off while using backup camera and safety sensors to back up). *The issue was reproduced when I had a diagnostic screening completed on 6/9/25 by an Audi Dealership. Through the diagnostic screening, it was found to be a software issue that needed to be updated. This was not covered by any warranty or plan. *The vehicle was inspected by the Audi Dealership in Pittsburgh, PA in November of 2024 and the diagnostic screen was done on 6/9/25. *There were no warnings of issues within the car, the MMI just restarts, randomly with no specific time intervals but happens frequently enough that it has become a safety issue while driving. This issue started to happen in February/March of 2025.

The MMI randomly restarts, starting in March of 2025. This includes when you are reversing, and there is no camera mid-reverse, along with a complete screen shut down. There will be a clicking sound, then a restart on the MMI at any point, typically multiple times while driving. Then it will log you out, have multiple pop-ups, and say technical error at times (then reboot again). It is available for inspection, yes. The highest risk and safety hazard is mid-reversing anywhere (grocery parking lots, garages with cement columns, humans walking behind). It is also quite distracting while driving. My specific dealership didn’t fully test drive the car to recreate it and came back inconclusive, but many others are having this issue occurring at the same time with dealerships reproducing it. By Audi, it has been looked at. There were no warning signs, symptoms, or messages prior to this occurring in March of this year. See this issue occurring at the same time for the same model as Audi has not been helpful in correcting: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

2020 Audi A4 has infotainment system that constantly crashes and reboots. It occurs multiple times on every single drive, disabling maps, music, and all of the infotainment until the reboot completes. This issue did not occur in prior years, likely due to some over the air update. Issue has become more frequent over time and has been experienced by many other owners, does not seem to be hardware related. Only solution so far appears to be paying the dealership hundreds for a software update.

The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. The issue emerged sometime in February or March 2025. The vehicle was last serviced in December 2024. I brought the vehicle to a dealership (Audi of Calabasas, California), who were unable to provide a fix for the problem. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see [XXX] . Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The MMI (multi-media interface) frequently reboots during driving, resulting in a black screen and the inoperability of key systems such as the backup camera, rear obstacle detection, navigation, and cell phone tethering (for hands-free operation). These reboots require user input, including entering a PIN to log into the user account (if set up) and repeatedly tapping on the MMI, which can be highly distracting while driving. By its very nature, the reboot catches the driver by surprise and requires diverting attention from driving.Typically, this user input is provided while stationary, immediately after starting the vehicle. This issue constitutes a safety concern, as reboots can occur during reverse parking maneuvers, rendering the backup camera and obstacle detection sensors inoperable until the system reloads. Additionally, reboots completely disable the navigation screens and necessitate multiple user inputs to restore functionality, which can be hazardous while driving. Many states have enacted hands-free laws and requirements that mandate the use of dash-mounted systems to comply with these regulations. The reboots render such systems inoperative. Numerous reports on online user forums suggest that this issue is widespread and affects the same model year vehicles. For instance, see [XXX] . Several Technical Service Bulletins (TSBs) filed with the National Highway Traffic Safety Administration (NHTSA) indicate that available software updates should be applied to address infotainment-related issues. Relevant TSB numbers include: TSB 2067021, TSB 2076404, and TSB 2069112. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The MMI spontaneously reboots numerous times while driving. When the reboots happen, the screen goes black and key systems such as the backup camera, rear obstacle detection, and navigation, become unavailable until the reboot completes and the systems reload. Restoring functionality requires user input to get through the loading screens. The issue started in February 2025 and the vehicle has been inspected by the Audi dealership (on 3/10.25), who verified the concern and attempted a factory reset (which did not solve the issue), and they continue to claim there's nothing they can do since their OBD scans return no fault codes, even though there are numerous TSBs (filed with NHTSA) that point to available software updates that should be applied to address infotainment-related issues. This appears to be a widespread issue based on the numerous reports found on user forums online, affecting the same model year vehicles (for multiple examples, refer to https://www.audiworld.com/forums/a4-b9-platform-discussion-212/mib3-2020-mmi-rebooting-spontaneously-2020-a4-3082501/ ). It is also interesting that most of the users experiencing this issue, also report it starting around the same time (Jan/Feb 2025), and they all have similar software versions, and likely production dates. This should be considered a safety issue, as the reboots can happen in the middle of a reverse parking maneuver, and they render the backup camera and obstacle detection sensors completely inoperative until the system reloads. They also impact safety on the highway, as the reboots completely disable the navigation screens, and require multiple user input to restore, while driving. I have also filed a case with Audi Customer Experience (as many other customers have for this issue) and the number is 06788106, opened on 4/23/25, and I'm still pending for a satisfactory resolution. Relevant TSB numbers include: TSB 2067021, TSB 2076404, TSB 2069112.