There are 9 owner-reported fuel system complaints for the 2014 Audi Q5in NHTSA's database. These are unverified consumer reports and may not reflect confirmed defects.
Post fix EDR cooler failure causing coolant fluid loss " enough complaints pressure on Audi Reference EA189 emissions fix Subject: Goodwill Assistance Request – 2014 Q5 TDI EGR Cooler – VIN [XXX] Audi Customer Experience Team, I am writing to request goodwill assistance for my 2014 Audi Q5 TDI, VIN [XXX] , with 105,000 miles. Vehicle Issue The car is losing engine coolant with no external leaks. Symptoms are consistent with a failed EGR cooler: low coolant warnings every few weeks, white smoke on cold starts, and no puddles or visible leaks. This is a documented failure mode on the 3.0L TDI V6 engine, especially after the emissions modification. Warranty Background - Original in-service date: [XXX] - Emissions modification completed: 2018 - Current mileage: 105,000 I understand the EGR cooler is a covered component under the TDI Extended Emissions Warranty as an emissions-related part. While the 10-year time provision from the in-service date expired [XXX], I am well under the 120,000-mile limit. The 4 years/48k miles from the 2018 modification also places the failure directly within the spirit of the extended coverage. Basis for Goodwill Request The EPA-approved emissions modification increased EGR duty cycles and thermal stress on the cooler. This failure is a direct consequence of that modification. Repair quotes from Audi dealers are 1,200-2,000 due to the labor involved to access the cooler in the V of the engine. The vehicle has been maintained with VW 507.00 specification oil and has no aftermarket modifications. I intend to keep the vehicle long-term if repaired. Request I respectfully request Audi cover the diagnosis and replacement of the EGR cooler under goodwill. I am happy to have the work performed at an authorized Audi dealer in Houston. I appreciate your consideration and can provide service records or additional photos if needed. I can be reached at [XXX] or this email. Thank you INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2014 Audi Q5. The contact stated that while driving at an undisclosed speed, there was an abnormal fuel odor inside the vehicle. The contact stated that while exiting the vehicle, the fuel odor was also outside the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with a leaking fuel pump. The contact was informed of NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The dealer was made aware of the failure, and the contact was informed that the recall repair was performed in 2017. The contact was informed that a protective film was applied during the recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the recall repair had a one-year warranty. The failure mileage was approximately 108,000.
Unknown, but can assure the gas tanks has cracks and leaking gas, along with the smell of gas inside the car and outside the car. Called Audi and spoke with a rep but they dont want to acknowledge the recall which was issued for the vehicle. I made an appointment with Audi New Orleans, but the earliest appointment to get the vehicle check is August 28th, 2023. I have to go to work and the car can possibly catch a fire to the tank actually leaking. This is extremely dangerous and life threating. I definetly need help because let Audi tell it they dont see a recall at all for my vehicle.
MY CAR IS A REALLY STRONG ODOR OF FUEL OR GASOLINE IN THE CABIN IT'S SUPER SEVERE AND I DON'T KNOW WHERE IT'S COMING FROMDOESN'T MATTER IF IT'S RUNNING IF I'M DRIVING SUMMER STARTING IT IT'S IT'S JUST TAKES A LITTLE WHILE FOR IT TO START TO STINK AND THEN ONCE IT'S BEEN ON FOR A COUPLE MINUTES IT STARTS TO JUST WREAK
LEAKING FUEL, IN THE PRESENCE OF AN IGNITION SOURCE, INCREASING THE RISK OF FIRE AND CAR STALLS ETC.. *TR
100,000 KMS ON THE VEHICLE THE HYBRID SYSTEM DOESN'T TURN ON WHEN STARTING THE VEHICLE. THE CAR GOES "LIMP". DOESN'T MOVE EVEN TRYING TO ACCELERATE. RADIO, FAN ETC STILL WORKS. HTTPS://WWW.EXPRESS.CO.UK/LIFE-STYLE/CARS/999934/VW-AUDI-PORSCHE-RECALL-HYBRID-ELECTRIC-CARS-POISONOUS-ELEMENT
PARTICULATE SENSOR (PARTICLE SENSOR LAMBDA DPF DIESEL AUDI A4 B9 A6 A7 A8 Q5 Q7 4G0906261B) IN THE DIESEL PARTICULATE FILTER (DPF) FILTER FAILED AT 56K MILES, 4 YEARS INTO THE LIFE OF THIS VEHICLE. THIS IS A $500 (APROX) PART, AND IT IS RELATED TO THE DIESEL EMISSIONS CONTROL SYSTEM, WHICH IS NOT YET PATCHED UNDER THE VW TDI PROGRAM. I AM BEING TOLD BY THE SERVICE THAT I CANNOT DRIVE THIS CAR UNTIL SENSOR IS REPLACED, AND THERE IS NO WARRANTY COVERAGE.
DROVE ON HAWTHORNE BOULEVARD CLOSE TO TORRANCE BOULEVARD LESS THAN A MILE AWAY FROM AUDI DEALERSHIP WHEN THE CAR START TO SHAKE AND ALMOST GOT REAR ENDED. I WAS ABLE TO PULL ASIDE AND AFTER FEW SECONDS THE ENGINE WAS WORKING FINE BUT A MESSAGE ON THE BOARD MENTIONING THE AUTO STOP START FUNCTION WAS NOT WORKING PROPERLY AND THE ASSOCIATED SYMBOL TURNED ON THE DASH. I TOOK THE CAR TO AUDI DEALERSHIP AND THEY CONFIRM THAT THE FUEL PUMP NEEDS TO BE REPLACED. *TR
FUEL TANK LEAK. WENT FOR A NORMAL UNEVENTFUL DRIVE FROM HOWARD COUNTY MARYLAND TO VIRGINIA SUBURBS AND CAME HOME BACK AND PARKED IN THE GARAGE ON FRIDAY THE 13TH!. WOKE UP IN THE MORNING TO A GARAGE THAT SMELLED VERY HEAVILY LIKE GAS. LOOKED BELOW THE AUDI Q5 AND SAW A SMALL PUDDLE OF GAS. PARKED THE CAR OUTSIDE THE GARAGE AND CALLED THE DEALERSHIP. THEY ADVISED THAT THIS COULD BE A SAFETY HAZARD AND ASKED TO CALL AUDI ROADSIDE ASSISTANCE FOR A TOW TO THE DEALERSHIP. AUDI ROADSIDE ASSISTANCE ASKED ME TO CALL THE LOCAL FIRE DEPARTMENT TO MAKE SURE IT IS NOT A FIRE HAZARD. THE VEHICLE WAS THEN TOWED AFTER THE LOCAL FIRE DEPT. MADE SURE THIS IS NOT A FIRE HAZARD WHILE BEING TOWED. THE DEALERSHIP CALLED ME TODAY (MONDAY THE 16TH OF JULY 2014) TO TELL ME THAT THE GAS TANK WAS HIT BY SOME ROAD DEBRIS AND ALSO MENTIONED THAT THERE ARE SOME SCRATCHES IN THE FUEL TANK AND WAS NOT SURE WHY THE LEAK IS OCCURRING. EVEN THOUGH THE BRAND NEW Q5 IS JUST 2 WEEKS OLD, THE REPAIRS WILL NOT BE COVERED UNDER WARRANTY AND ITS APPROX. $5,000 TO FIX THE ISSUE. I HAVE CALLED AUDI CUSTOMER SERVICE AND WAITING TO HEAR FROM THEM AT THIS TIME. I'M ALSO FILING THE COMPLAINT HERE SINCE THIS ISSUE SEEMS LIKE A SIGNIFICANT SAFETY CONCERN. HOW COULD A LEISURELY UNEVENTFUL DRIVE IN A BRAND NEW SUV ON THE FREEWAY LEAD TO THE FUEL TANK BEING RUPTURED OR CRACKED FROM ROAD DEBRIS! THIS JUST DOES NOT SEEM RIGHT. SINCE IT WAS PARKED OVERNIGHT IN A CLOSED GARAGE I WAS ABLE TO FIND THE ISSUE. I'M WORRIED THAT THERE MAY BE OTHERS PARKED IN THE ROAD THAT MAY NOT FIND THE ISSUE AND COULD CAUSE A FIRE WHILE ON THE MOVE OR IT COULD BURN DOWN THE HOUSE IF PARKED IN A CLOSED GARAGE FOR EXTENDED PERIOD OF TIME. *TR
Complaints are unverified consumer reports submitted to NHTSA. A high complaint count may reflect vehicle popularity, not defect severity. Data sourced from NHTSA public records.
Data synced from NHTSA on Apr 25, 2026