2007 Audi Q7 Fuel System Problems

The vehicle is leaking fuel like it did before the recall in 2016. Fuel puddle under car after sitting for 3 minutes huge safety problem. The recall was done 9 years after the car was sold and it’s been 9 years since the recall was done and the problem came back, meaning it was never actually fixed, since it lasted the exact same time it took to break the first time.

The contact owns a 2007 Audi Q7. The vehicle had previously been serviced under NHTSA Campaign Number: 16V660000 (Fuel System, Gasoline). The contact stated that while the vehicle was parked, the contact noticed there was fuel leaking onto the ground. The vehicle was taken to an independent mechanic and diagnosed with a fuel pump flange leak. The fuel pump flange needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The manufacturer was made aware of the failure and informed the contact to take the vehicle to a dealer for diagnostic testing. The contact related the failure to NHTSA Campaign Number: 18V818000 (Fuel System, Gasoline) however, the VIN was not included in the recall. The failure mileage was approximately 180,000.

FUEL LINKING & THE SMELL IS INSIDE THE CAR

DEAR NHTSA TEAM. MY VEHICLE DEMONSTRATED A FUEL SMELL IN SEPTEMBER 2020. I ALERTED AUDI THAT I BELIEVED IT WAS COVERED UNDER EITHER 20W9 OR 20BJ. THEY SAID IT WAS NOT. I TOOK IT TO A PRIVATE REPAIR SHOP THAT CHARGED ME $71 TO DIAGNOSE THE PROBLEM. THE REPAIR SHOP (TEAM PREVIOUSLY WORKED FOR AUDI) SHARED THAT THE PROBLEM WAS COVERED UNDER A RECALL. I THEN TOOK THE CAR INTO THE DEALER AND AUDI FIXED IT UNDER THE RECALL. I SOUGHT REIMBURSEMENT OF MY DIAGNOSIS FEE OF $71 FOR OVER THREE MONTHS. AUDI FAILED TO RESPOND ON MULTIPLE OCCASIONS WHEN I FIRST RAISED THE ISSUE, AND LATER WHEN I SOUGHT REIMBURSEMENT. FINALLY, ON 12/16/20 I WAS ADVISED THAT AUDI WOULD NOT REIMBURSE THE DIAGNOSIS FEE NOTWITHSTANDING THE REPAIR WAS COVERED UNDER THE RECALL. THEY ALSO ALLOWED THE UNSAFE SITUATION TO CONTINUE FOR WEEKS BY REFUSING TO REPAIR UNDER THE RECALL. I BRING THIS TO YOUR ATTENTION AS A SAFETY ISSUE FROM A PROTOCOL STANDPOINT, AND ASK FOR YOUR HELP IN SECURING MY $71 REIMBURSEMENT, WHICH I FEEL FALLS UNDER EITHER OF THE RECALL CAMPAIGNS FOR THIS VEHICLE AND THIS RECALL ISSUE. [XXX]/[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT AN INDEPENDENT MECHANIC WHILE PERFORMING A ROUTINE CHECK, BECAME AWARE OF FUEL LEAKING UNDERNEATH THE VEHICLE. THE MECHANIC DETERMINED THAT THE FUEL PUMP FLANGE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS AN ABNORMAL ODOR IN THE VEHICLE WHILE DRIVING PRIOR TO THE VEHICLE BEING INSPECTED. THE VEHICLE WAS NOT REPAIRED. ED CARROLL PORSCHE (3003 SOUTH COLLEGE AVENUE, FORT COLLINS, CO 80525) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) IN 2016. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V818000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER, OFFERED NO ADDITIONAL ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 121,000.

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THE ODOR OF FUEL WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. ALSO, THE AVERAGE FUEL MILEAGE DECREASED WHILE DRIVING. THE VEHICLE AND THE DRIVER DISCOVERED A PUDDLE OF FUEL UNDER THE DRIVER'S SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP FLANGE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND LOCAL DEALER (CONCORD AUDI, 1300 CONCORD AVE, CONCORD, CA) WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE CONTACT INDICATED THAT THE VEHICLE WAS PREVIOUSLY SERVICED PER NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM) IN NOVEMBER OF 2016; HOWEVER, THE FAILURE STILL OCCURRED. THE FAILURE MILEAGE WAS 100,000.

TANAKA RECALL MY CAR KEEPS LEAKING GAS. I PAID A MECHANIC TO FIX THE ISSUE AND IT HAPPENED AGAIN 2 MOMTHS LATER. IT HAS A SMELL OF GASOLINE THAT GIVES HEADACHES.

FUEL LINE LEAK OCCURRED DURING OPERATION OF THE VEHICLE ON 11/24/18. FIRST A FUEL SMELL WAS DETECTED IN THE VEHICLE AT A TRAFFIC LIGHT AT WASHINGTON RD AND RT 1 (THIS SMELL WAS AT FIRST ASSOCIATED WITH A TANKER TRUCK REFUELING AN ADJACENT SERVICE STATION), THEN ON THE HIGHWAY ENGINE KNOCKING BEGAN TO OCCUR WITH A BLINKING CHECK ENGINE LIGHT WHEN ACCELERATING. UPON PARKING THE VEHICLE, A POOL OF FUEL WAS IMMEDIATELY DETECTED BELOW THE ENGINE BLOCK FROM FUEL DRIPPING OFF OF THE ENGINE BLOCK. UPON OPENING THE HOOD THE ENGINE BLOCK WAS COVERED WITH FUEL - IDENTIFIED BY TOUCH AND SMELL - ADDITIONALLY THE INSULATION ON THE CEILING OF THE HOOD HAD A WET SPOT 1 FT SQ DARKENED BY SATURATION WITH FUEL. RESTARTED THE ENGINE AND NOTED FUEL WAS SPRAYING FROM THE FUEL PUMP TOWARDS THE FRONT OF THE VEHCILE AND UPWARDS TOWARDS THE HOOD. THE ENGINE WAS IMMEDIATELY CUT OFF AND THE VEHICLE WAS TOWED TO AN AUDI DEALERSHIP FOR REPAIR.

STRONG FUEL SMELL EMITTING FROM OUTSIDE OF VEHICLE AND INSIDE AFTER RUNNING ENGINE. FUEL PUMP LOCATED UNDER 2ND ROW PASSENGER SEAT SPRAYING FUEL THROUGH PLASTIC CAP WHICH IS CRACKED. 2009 RE-2012 RECALL DOES NOT COVER 2007-2008>???

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT A STRONG ODOR OF FUEL WAS DETECTED ON THE OUTSIDE OF THE VEHICLE WHILE PARKED. THE CONTACT CALLED AUDI ONTARIO AT (866) 381-3591 (LOCATED AT 2272 INLAND EMPIRE BLVD, ONTARIO, CA 91764) AND WAS INFORMED THAT THE VIN WAS NOT ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 149,600.

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT NOTICED AN ODOR OF FUEL IN THE VEHICLE. THE VEHICLE WAS TAKEN TO (AUDI NORTH SCOTTSDALE, 7150 E PRINCESS DR, PHOENIX, AZ 85054), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD PAY $3,000 OF THE TOTAL REPAIR COST. THE FAILURE MILEAGE WAS 167,000.

LARGE FUEL LEAK IN THE ENGINE COMPARTMENT: WHILE STARTING THE VEHICLE IN A PARKING LOT, THE ENGINE WAS DIFFICULT TO START BUT THEN STARTED. THE DRIVER BEGAN TO DEPART BY BACKING OUT OF THE PARKING SPACE, THEN A STRONG GASOLINE SMELL WAS PRESENT, AS THE TWO FRONT WINDOWS WERE ROLLED DOWN. THE FRONT PASSENGER NOTICED LIQUID FLOWING OUT FROM UNDER THE FRONT OF THE VEHICLE ON THE PASSENGER SIDE WHILE THE CAR MOVED FORWARD BY ABOUT 2-3 PARKING SPACES. THE DRIVER IMMEDIATELY STOPPED, SHUT DOWN THE ENGINE AND INVESTIGATED. THE STRONG SMELLING LIQUID APPEARS TO BE GASOLINE LEAKING FROM UNDER THE ENGINE COMPARTMENT. THE VEHICLE WAS PARKED ON THE SPOT AS THE TWO OCCUPANTS EVACUATED THE VEHICLE. WHILE OUTSIDE, THE SOUND OF GASOLINE SPLASHING DOWN COULD BE HEARD. A TOW TRUCK WAS CALLED, AND THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP. DEALERSHIP PERSONNEL HELPED PUSHED THE VEHICLE IN NEUTRAL GEAR (WITHOUT STARTING) INTO THE SERVICE AREA PENDING INSPECTION. DEALERSHIP REPORT SHOWED FUEL INJECTOR #1 LEAKING. SERVICE ADVISOR CONFIRMED IT WAS INJECTOR LEAK, NOT SEALS. THIS IS A VERY SERIOUS FIRE RISK.

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE WAS MAKING A LOUD THUMPING NOISE FROM THE REAR OF THE VEHICLE AND THERE WAS FLUID LEAKING FORM UNDERNEATH THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2007 AUDI Q7. WHILE THE VEHICLE WAS PARKED, A STRONG FUEL ODOR WAS PRESENT INSIDE AND OUTSIDE THE VEHICLE. THE CONTACT OBSERVED FUEL SPILLING ONTO THE GROUND. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL HOUSING FLANGE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V660000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

LEAKING FUEL

WHEN RETURNING FROM A TRIP, ABOUT 1 MILE FROM HOME I EXPERIENCED A VERY STRONG SMELL OF GASOLINE IN THE PASSENGER COMPARTMENT. WHEN I GOT HOME AND OPENED THE HOOD, GASOLINE WAS SPRAYING FROM THE ENGINE ONTO THE HOT EXHAUST MANIFOLD AND INSTANTLY VAPORIZING INTO A CLOUD. I THINK WE WERE VERY LUCKY THIS DID NOT RESULT IN A FIRE THAT COULD HAVE SERIOUSLY INJURED ME AND MY FAMILY. I TOOK THE CAR TO A NEARBY GARAGE, AND THE MECHANIC CONFIRMED THE ISSUE AND TOLD ME THE CAR COULD NOT BE DRIVEN. I HAD IT TOWED TO ROGER BEASLEY AUDI, IN AUSTIN. AFTER EXAMINING THE ENGINE THEY CONFIRMED THE LEAK AND DETERMINED IT WAS DUE TO A BROKEN FUEL INJECTOR INSIDE THE ENGINE. I FEEL THIS ISSUE IS A VERY SERIOUS INJURY RISK, AND WILL LIKELY RESULT IN A FIRE HAZARD. *TR

TL* THE CONTACT OWNS A 2007 AUDI Q7. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED NUMEROUS TIMES OVER THE COURSE OF FOUR YEARS. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS EACH TIME AND THE CONTACT WAS INFORMED THAT THE FUEL WAS CAUSING THE SPARK PLUGS TO MISFIRE. THE DEALER RECOMMENDED HAVING THE FUEL LINES CLEANED. THE REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 80,000.