2014 Audi Q7 Fuel System Problems

Gas leak under left passenger side of the vehicle.

The contact owns a 2014 Audi Q7. The contact stated that while the vehicle was parked, there was an abnormally strong fuel odor coming from the vehicle. There was no warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with fuel filter flange failure. The contact was informed that the fuel filter flange needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the recall repair had been performed in December 2017. The contact was informed that the repair was not covered under warranty. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 38,000.

The contact owns a 2014 Audi Q7. The contact stated that while inside or outside the vehicle, there was an abnormally strong gasoline odor detected. There were no warning lights illuminated. The contact called the local dealer and was informed that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline); however, the failure recurred and there was no warranty coverage. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

Over a period of a week started to smell fuel in the cabin area. I took the vehicle to my mechanics as the closest Audi dealer in 1hr 15mins away on I-10 in mobile Alabama and I did not want to risk the drive. It turns out that the q7 has a recall for 20Z8 which is the fuel pump flange, since the mechanic I use works on Europe models and has worked on both my Audi's before I requested him to complete the job since it was a safety recall. Then I attached all the information to Audi of America stating what the issue was and why I didn't take it to Audi of mobile due to my safety I received an email back from Audi stating since I didn't take the vehicle to mobile and not to a Audi dealership they would not pay for the repairs. Due to the smell of gas and the distance I needed to travel for the repair I deemed this a safety risk for both myself and other road users. Also was not sent anything by Audi about a safety recall for either of my Audi's so how is one meant to know about these things immediately, the recall came out in 2017 this was before I bought the car

The contact owns a 2014 Audi Q7. The contact stated that there was an occasional fuel odor from the exterior of the vehicle and the driver’s side rear seat. The contact was advised by the manufacturer, that the vehicle was previously repaired under NHTSA Campaign Number: 17V298000 (Fuel System, Gasoline). The contact who is an independent mechanic discovered he could access the fuel tank through the driver’s side rear seat. In addition, the contact noticed the fuel tank had been temporarily repaired with a fuel pump flange to prevent the fuel tank from being cracked over time. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 153,000.

It seems that there is a leak around my fuel tank. That resembles something Audi has put in a recall for other vehicles of my year make and model, but my vin isn’t included in the recall.

About a month ago I smelled and noticed a fuel leak had a mechanic check it out he said it was leaking by the fuel pump flange and it was a recall and it looks like it wasn’t fix at all or wasn’t fixed properly I contacted Audi and they said it was fixed but they have no records of it being fixed!!

The contact owns a 2014 Audi Q7. The contact stated while starting the vehicle, there was a fuel and exhaust odor entering the cabin of the vehicle. There were no warning lights illuminated. The contact stated that the odor was more prominent in colder weather and the failure had occurred intermittently while the vehicle was idling. The vehicle was taken to the dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 93,000.

THERE IS A CURRENT RECALL ON THE VEHICLES FOR THE FLANGE AROUND THE FUEL PUMP LEAKING. THE REPAIR DOES NOT FIX THE PROBLEM AND IT WILL REOCCUR. AUDI WILL ONLY FIX THE CAR ONCE. NEXT REPAIR IS ON THE OWNER AND COSTS $1,000 TO REPAIR. AUDI REPAIR FACILITY ADMITS IT IS THE VERY PROBLEM AFFECTED IN THE RECALL AND THAT MY VEHICLE IS LEAKING SO MUCH FUEL IT IS IN IMMINENT DANGER OF CATCHING FIRE. THEY WILL NOT EVEN LET IT LEAVE THE FACILITY UNLESS IT IS TOWED ONLY BECAUSE OF THE SEVERITY OF THE LEAK. VEHICLE WAS TAKEN BACK TO AUDI ON SEVERAL OCCASIONS AFTER THE FIRST RECALL REPAIR WAS DONE SAYING THEIR WAS A FUEL SMELL ONLY TO HAVE THE CAR RETURNED SAYING IT WAS NORMAL. ONCE THE WARRANTY EXPIRED NOW THEY SAY IT HAS A FUEL LEAK AND REFUSE TO PAY FOR REPAIRS.

THE GLOW PLUG LIGHT CAME ON AND OFF AND THE VEHICLE COMPLETELY LOSE ACCELERATION (NO POWER) ON THE FREEWAY DURING NORMAL DRIVING. THIS IS THE SECOND TIME THAT THIS HAPPENS TO ME. THE FIRST TIME THAT IT HAPPENED IN JUNE OF 2020, THE RECALL WAS DONE ON BY AUDI DEALER ASSUMING THAT THE PROBLEM WOULD GO AWAY, BUT IT CAME BACK.

MY FAMILY AND I WERE DRIVING ABOUT 55MPH AND THE GLOW PLUG WARNING LIGHT STARTED FLASHING AND THE VEHICLE STALLED AFTER A MILE OR SO. THE DEALER SAID THAT THE FUEL WAS CONTAMINATED AND THAT THE WHOLE FUEL SYSTEM HAD TO BE REPLACED AND WAS GOING TO COST MORE THAN $11000. THE SERVICE GUY SAID THE DEALER WAS PAYING FOR IT BECAUSE THEY ARE GOOD GUYS, BOLONI. WE COULD HAVE HAD AN ACCIDENT AND DIED BECAUSE IT WAS AT NIGHT ON A 2 WAY ROAD AND BARELY NO ROOM ON THE SIDE OF THE ROAD. I SAY FROM EVERYWHERE I'VE READ IT IS A FAULTY HPFP. CAR ONLY HAS 65000 MILES TOO.

HIGH PRESSURE FUEL PUMP (HPFP) FAILED WHILE DRIVING. CAR STOPPED INSTANTLY IN TRAFFIC AND WOULD NOT START CREATING A VERY DANGEROUS SITUATION. CAR HAS ONLY 46,XXX MILES AND THIS IS A COMMON FAILURE WITH TDI VW CARS.

I WAS DRIVING ON THE HIGHWAY AT 55-75 MILES PER HOUR. I SAW AN ORANGE INDICATOR LIGHT FOR THE 'GLOW PLUG SYSTEM' APPEAR, WITH NO PREVIOUS WARNING. I CONTINUED TO DRIVE FOR SEVERAL MINUTES, BUT FELT A LOSS OF POWER. THE ACCELERATOR WHEN DEPRESSED DID NOT RESPOND WITH POWER. I WAS IN THE LEFT LANE OF TRAFFIC WHICH SLOWED DOWN TO A STANDSTILL, BUT WHEN TRAFFIC PICKED UP, MY CAR STALLED AND STOPPED COMPLETELY. I TRIED TO RESTART THE ENGINE UNSUCCESSFULLY. I WAS STUCK IN THE LEFT LANE OF TRAFFIC AND BLOCKING ONCOMING TRAFFIC AT HIGH SPEEDS. IT WAS VERY DANGEROUS AND I HAD TWO CHILDREN IN THE CAR. I CALLED 911 AND THE HIGHWAY PATROL HAD TO STOP ALL LANES OF THE TRAFFIC TO PUSH ME TO THE HIGHWAY SHOULDER. WE CALLED AUDI CARE AND EVEN THE POLICE URGED THEM TO SEND A TOW TRUCK IMMEDIATELY, THEY GAVE ME A 60-90 MIN WINDOW, WHICH THEY THEN PUSHED UP TO 30 MINUTES, AFTER ALREADY BEING ON A CALL WITH THEM FOR 30 MINUTES. ULTIMATELY, THE POLICE FLAGGED DOWN A AAA TO SEND ME A TOW TRUCK SINCE I ALSO HAD AAA. THE AUDI DEALER SAID THIS WAS A KNOWN PROBLEM OF THE FUEL PUMP GOING BAD AND SENDING METAL SHAVINGS INTO THE DIESEL FUEL SYSTEM, WHICH THEY REPLACED COMPLETELY UNDER THE AUDI MANUFACTURER'S WARRANTY WITH NO CHARGE TO ME, BUT IT WAS A POTENTIALLY FATAL INCIDENT AS IT OCCURRED ON A HIGH SPEED LOS ANGELES FREEWAY WITH NO WARNING.

CAR PERIODICALLY STALLS ON ACCELERATING FROM A STOP, EVEN THOUGH ENGINE IS UP TO NORMAL OPERATING TEMPERATURE. CAR WILL GET TO APPROX 10-15 MPH, THEN STALL, WITH A COMPLETE LOSS OF POWER. MUST PUSH GAS PEDAL ALL THE WAY TO THE FLOOR TO OVERCOME THE STALL, THEN THE CAR LEAPS FORWARD, SPINNING THE TIRES. THIS HAS HAPPENED SEVERAL TIMES IN THE PAST FEW WEEKS. AM VERY CONCERNED WHENEVER I START UP AT AN INTERSECTION, AS I DON'T KNOW WHEN THIS SITUATION WILL OCCUR. I THINK THIS IS A SAFETY ISSUE WHICH SHOULD BE CORRECTED. *TR