2017 Audi Q7 Complaint Log

Coolant smell than smoke and stopped engine on highway. Very scary .

Water pump failure at 46k miles.

REAR COIL SPRING BROKEN- BOTH SIDES WATER PUMP LEAKING AT 70K MILES

The contact owns a 2017 Audi Q7. The contact stated that the front driver’s side marker light message was displayed. The vehicle was taken to the local dealer who informed the contact about the repair fees, and that the light was dim and might become inoperable. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the local dealer. The contact stated that the failure was related to NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The VIN was not available. The failure mileage was approximately 54,118.

Both rear suspension springs broke at approximately the same spot. I am not sure when they failed. I do recall when I was driving at about 15MPH in August I heard a loud bang and checked the outside of my car to see if maybe something had hit my car. You cannot see the suspension springs when you look under the car. When I had my annual NYS safety inspection the mechanic showed me the broken springs and I failed inspection until I obtained new springs and mounting plates. Audi service (New Rochelle NY) informed me that it was unsafe to drive the car until the springs were replaced. I had the springs replaced by Mavis tire center. The springs that failed were inspected by Audi and Mavis tires after they failed and I have the parts if an inspection is required.

My SUV has 40073 miles. During a dealer inspection it was found that its rear passenger side coil spring broken and damaged upper-lower spring mounts. It is going to cost about $2000. Also did some internet search that this has happened to others. The SUV being at lower mileage, I feel that this part is defective and safety issue, and Audi should correct the situation. http://x4con.xtime.com/mediamicrosite/?&webKey=hoffmanaudieasth&bx=461062&bx1=461062&token=t34KOydJ1vr_1ARLXX

Sunroof suddenly exploded while driving, no other vehicles or flying objects around. The glass broke into several small pieces. It had the potential to shatter glass on me & my family while riding in the suv. The same issue has been reported by several individuals on the Audi world website. My vehicle is currently at a repair facility & being inspected by the insurance company. There were no warning signs. It suddenly occurred.

The contact owns a 2017 Audi Q7. The contact stated that the vehicle was unsafe when driven at night due to the right side marker being defected and as a result, she was unable to view the roadway. The vehicle was taken to the dealer where it was diagnosed that the side marker needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 16V642000 (Electrical System, Exterior System). The manufacturer was not notified of the failure. The failure mileage was approximately 67,000.

While operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA campaign number: 16v642000 (electrical system, exterior lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 47,000.

There is an issue with this vehicle that seems to have been addressed by Audi recall campaign 97CB (NHTSA campaign ID 16V642000), however it does not apply to all affected vehicles. I bought the car used in 2020 with approx 35k miles on it. At about 55k miles, I began getting a warning on the dash that says “front (left/right) side marker light defective. see owners manual.” It began with the left light only. I had the car inspected at an independent repair shop and there were no issues with the light. They thought maybe there was a wiring or sensor issue and suggested I check with Audi for any open recalls. I called the Audi dealer and explained the issue, they said there were no recalls and suggested replacing the headlight assembly for about $4k. I refused, and dealt with the warning. At about 75k miles, the right side has started coming on as well. I had it checked with the repair shop, and confirmed the light is working. My research has shown many others experience this issue, and Audi is aware of it, but the recall only covered a small number of VIN’s. The others have opted to get a re-programming device (OBD-11) and disable the marker lights altogether. This will result in the side marker lights not being lit, meaning the car is less safe than intended. Please see if something can be done to add all affected vehicles to the Audi recall so I can have this issue repaired and not compromise the safety of the vehicle. Thank you.

Right side marker defective keeps coming on when headlight turns on. The light works fine but Audi wants to charge over 4K to replace headlamp. Audi stated it’s tiny bulb on side to fix, I have to replace entire headlamp. This is an electrical issue that lot of Audi Q7 owners have reported and I shouldn’t be liable to fix a defective issue.

The contact owns a 2017 Audi Q7. The contact stated that while operating the vehicle, the passenger’s side front marker light and then the front driver’s side marker light became inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure but no assistance was offered. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 67,000.

Side Marker lights stopped working. Audi had a recall on the A4 and a few other models. Not the Q7. Dealer said it would cost between $4,000 to $5,000 to fix. The Audi forum has around 28 pages of owners complaining about this same issue. The warning light comes on with a chime about every 10 minutes and can drive you crazy. The warning states that the light is defective but Audi does not care. Invoice 287221 04/13/2022 estimate to fix $5111.75. side marker will light up with diagnostic tool attached. quits when tool removed.

2017 Audi Q7 - 26K miles. During oil change visit - multipoint inspection, dealer service center informed me about the fluid leak and it warrants a water pump replacement/repair which cost around $1500. No sign of this failure, just out of warranty and they’re able to find now.

there is side marker lights issue. it happened 2 years ago in my case, both cases left side. .Audi has previously address this recall, but did not include my VIN, and it states the SAME issue. I found that old model has same issue with recall. I searched audi owner web site, and saw there were so many owner had same problem. however, audi did not declare 2017 Q7.

The contact owns a 2017 Audi Q7. The contact stated that while driving at an undisclosed speed, the Electronic Stability Programme (ESP) fault warning light illuminated, and the passenger’s side marker light defective message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 44,000.

WARNING LIGHT CONSISTENTLY COMES ON: RIGHT FRONT SIDE MARKER LIGHT INOPERATIVE.

After coming to a park after driving, a loud bang noise was heard from the rear of the vehicle. It was not an impact with another vehicle. When I got home I took off the rear right wheel and found that the lower part of the coil spring had sheared and broken. It looks like some corrosion was inside the metal. I called my Audi dealer service and he had not heard of anything like that happening.

The headlights in the vehicle are malfunctioning. The daytime running lights are dimming and failing. The vehicle was inspected by the dealership and they state that both headlights need to be replaced at a cost to me of $8,500, and they further claim that the issues indicates the entire headlight assembly is failing and has to be replaced. After looking at this issue online, it appears to be an extensive issue with Audi of failing LED headlights. Audi has issued recalls for some models over the same issue, but not all, and the 2017 Q7 is not part of the headlight recall. It seems clear to me that LED headlights should not fail after a few years of routine use, and it is concerning that the failure of the headlights will get worse and will likely impact the safety of the vehicle. Further, it is concerning that Audi is not willing to remedy what is a product defect in a vital car component.

Without warning, my 2017 Audi Q7 sunroof exploded, with glass exploding outward and shards deposited on the closed mesh sun/shade screen. I was alarmed by a loud explosive noise, thinking a tire blow-out, but the sunscreen had literally exploded. I escaped being injured by flying glass shards because the sun/shade was drawn closed so glass did not enter the cabin. Only the retractable piece of the sunroof glass exploded, the rear glass remained intact. I contacted my local Audi dealer for a replacement part and asked him to research if the sunroof glass was defective. The dealership has not alluded to any defect study of Audi Q7 sunroof glass shattering. Upon repair, Audi service team concluded that both pieces of the panoramic sunroof must be replaced because ‘ they changed the profile of the glass and now the new front glass does not line up properly to the rear glass’. The entire sunroof was replaced at my expense.

My car had gas in the vehicle and as I was stopped to take a turn the car shut down on me and would not go into drive. I had the car towed to the dealership and was told that the car had no gas in the vehicle, but the fuel gauge was reporting that I did have gas in the tank.

This car has been regularly serviced by Audi for it’s entire lifespan. Today during service, the Audi technician discovered that the water pump had cracked and was leaking coolant onto the engine. The repair will cost me $1500 out of pocket, and neither the dealership nor Audi will offer any assistance. This issue is commonly documented as highly prevalent in the 2017 Q7, among other models.

I have been receiving a marker light warning for both the left and the right marker lights. These warnings are intermittent but fairly persistent. The marker lights appear to be operating correctly. After a review of online forums this issue appears to epidemic in the 2017 Audi Q7. Audi has indicated the only way to fix the problem is a complete headlight replacement running between $4,000 to $6,000 per headlight depending on dealer. The failure of these sensors to read properly is a significant safety issue and should be the subject of a recall.

The MMI at times fails to work along with the pop up LCD screen. During vehicle in motion the LCD screen would malfunction and close

On intermittent and at unpredictable times while the car is in motion, the vehicle will show a series of two warnings while it appears to turn the steering wheel in the absence of any input from the driver. The first warning light indicates an electromechanical steering failure (indicator light flashes red for approximately one second) and the second states, "Distance warning: currently unavailable. See owner's manual." Unfortunately, there is not a description of a "distance warning" in the owner's manual to refer to for guidance. This has been a long-time issue and I have taken it to the dealership several times over the last two years to have it evaluated; however, since it is an intermittent issue they have not been able to replicate it and have not been able to offer any insight on fixing the problem. These occurrences are also sometimes coincident with with a separate warning that states, "Audi pre-sense: currently restricted. See owner's manual." These warnings also sometimes occur when the vehicle is stopped.

Water pump is leaking coolant - Car was purchased brand new and all services performed on time and it has only 26K miles with no accident history - Audi has recalled multiple other models but this issue is also affecting the 2017 Q7 model which is not listed in the recall below: https://www.cnet.com/roadshow/news/audi-recall-a4-a5-a6-q5-defective-water-pumps/#:~:text=Audi%20A4%2C%20A5%2C%20A6%20and%20Q5%20models%20are%20all%20affected.&text=A%20potential%20fire%20in%20a,worldwide%20for%20coolant%20pump%20issues.&text=The%20other%20has%20moisture%20within,causing%20a%20potential%20short%2Dcircuit.

At 35,400 miles, the car indicated low coolant via dash message. Audi dealer then diagnosed as a leaking water pump that requires replacement. Continued driving could have led to complete engine failure, since the engine would overheat and be destroyed by a lack of coolant. This type of water pump failure should never happen at such low mileage, yet this is a common problem with Audi models. I had to pay out of pocket for repairs.

Failed water pump at 67,000 miles. The vehicle started with a slow leak and coolant smell, but escalated to losing one liter of coolant each day in about a month. Potential for overheating and fires.

Car has 50k miles on it and was told by the dealer the water pump needs to be replaced!

main water pump failure at 45 K witout any leaks or warning signs . confirmed by independent repair shop . spoked with other shops and its seams like common almoust guaranteed failure because of use plastic parts inside pump unit . average pump life span 15 - 40 .000 miles . cost to repair 1200 $ and week that took to get parts

The contact owns a 2017 Audi Q7. The contact stated that while driving at various speeds, an intermittent warning message about the headlights would appear on the instrument panel. The contact had taken the vehicle to a dealer where she was informed that the only way to remove the warning message would be to replace the entire headlight housing. Upon investigation, the contact discovered NHTSA Campaign Number: 16V642000 (Electrical System, Exterior Lighting) which she linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 80,000.

Water pump failed at 42,xxx miles, well below the 50,000 mile warranty of the vehicle. Totally unacceptable for this type of luxury SUV and no support from Audi or my local dealer to cover any of the nearly $1500 charges to replace the water pump and refill / test the system with coolant. If the car wasn't in my garage at home, I could have been left stranded several hundred miles from any type of service or repairs. This is a common problem with other previous Audi SUVs and there should be an extended warranty for these repairs, something the manufacturer didn't build the car right to save a few dollars and leaving Owners to foot the high repair bills and deal with being stranded. If this would have happened while driving on the highway, my engine could have overheated and caught fire or caused a high-speed accident, possibly injuring me, my family, and others. The vehicle has been repaired by the Audi dealer but at a very high cost. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

Front right side marker light defective. This recall shows up for Audi Q7, 2017, however, when I run my VIN it does not come up as an affected vehicle. This is a safety issue, when the light does not illuminate the vehicle is less visible at night and increases risk of crash. My vehicle is: 2017 Audi Q7.

The contact owns a 2017 Audi Q7. The contact stated that while at a traffic light a second vehicle traveling at a high rate of speed crashed into the rear of the vehicle causing the vehicle to crash into the rear of a third vehicle located ahead. During the incident, the front of the vehicle was severely damaged but the air bags did not deploy. The driver and front passenger both sustained fractured noses and facial injuries. The driver of the second vehicle sustained a fractured femur. A police report was taken at the scene. The destroyed vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 80,000.

I purchased my 2017 Audi Q7 in August 2016. The vehicle is advertised as requiring servicing and oil change every 10,000 miles. Unfortunately, my vehicle has never made it to a 10,000 mile interval without the yellow oil indicator light come on. When I asked the Audi service agent , he states that the car does not typically make it to a 10,000 mile interval because of the large engine. Over the past 5 years the interval to add one quart of oil has been less and less. It has gone from ~9500, 7500, 3000 intervals. On July 22, 2021 I took my car in for the 80,000 mile service. The actual mileage on the odometer was 80,304. The car service was complete and returned. On August 16, 2021, my yellow oil indicator light came on at 81,588 miles. I called the my local Audi Service and was advised to come in for an oil consumption test. I also notified the National Audi Customer Service line to voice my concern for my car. I inquired if oil consumption is a known issue in the Audi Q7 2017. There was not a clear admission of this concern in their vehicles but it made me concern that this could be an issue because of historical issues with Audi's early consumption of oil. I am concerned because this vehicle has the oil indicator light come on in shorter intervals which make me concerned about the longevity and reliability of the engine.

The contact owns a 2017 Audi Q7. The contact stated that while driving approximately 40-45 MPH, the vehicle was hesitating while driving. The vehicle was consuming an excessive amount of oil. The add oil indicator light was illuminated. The contact purchased 4 to 5 additional quarts of oil. The vehicle was taken to the local dealer and the contact was informed that the vehicle was working as designed and there were no leaks found. The vehicle was taken to the dealer again for an oil consumption test. The contact was informed the vehicle was consuming 1 quart of oil. The recommendation was to install a condenser breather. The vehicle was repaired however, the failure recurred. The manufacturer was notified however, no further assistance was provided. The failure mileage was approximately 57,000.

While driving my audi Q7 2017 SUV on highway with my family (spouse and two kids), i got alert on audi dashboard that steering wheel is malfunction and was not able to use power steering, it immediately feels like manual steering. I also lost adaptive cruise control, lane assistance and object identification assistance. I took car to audi dealer and they refused to admit that there was a recall regarding this issue.

The water pump, thermostat housing, thermostat, and coolant crossover pipe were replaced to address a coolant leak issue. This was a repair done outside of the warranty at a cost of $2025. The mileage on the car was 65893.

SOS module does not seem to work very well. This has been an issue on plenty of Audi cars and no recall has been made. While the car can operate the module goes off while driving causing some drivers to no focus on the road, they are distracted by the noise it make, the alerts that pop up. And it is not just one alert, it goes off at random, so perhaps every few seconds. And if the driver does crash how can Audi insure that the system is working properly. Currently I reached out to a Audi Dear ship and they informed me that they are aware of the issue and that there was a backorder on the part (which means this is happing way to often) and that the repair would cost around $2400-$2500.

The contact owns a 2017 Audi Q7. The contact stated while turning in either direction at a low rate of speed, the vehicle vibrated abnormally without warning. The contact had taken the vehicle to a dealer where they informed him that the failure was caused by tension between front and rear differentials and that the failure was comfort related. The dealer linked the failure to TSB number 2059129. The manufacturer was also notified of the failure and provided the same information as the dealer. The vehicle had yet to be repaired. The failure mileage was approximately 75,000.

The contact owns a 2017 Audi Q7. The contact stated that while driving approximately 70 mph, the power steer malfunction warning light illuminated, and the steering wheel became extremely difficult to turn in either direction. The vehicle was towed to the local dealer who diagnosed that the steering control module and steering gear were faulty and needed to be replaced. The steering module and steering gear were replaced, and the failure was remedied. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not included in NHTSA campaign number: 20V149000 (Steering). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 47,000.

Clockspring in the steering wheel premature failure. 2017 Audi Q7, 60k miles. The steering wheel has been making grinding noises when turning. Took the car into the dealership for the scheduled 60k service and reported the issue. They diagnosed and said that the Clockspring is going bad. It will fail, just a matter of time. Talking to other Audi owners, they are having the same issue at low mileage points. Some dealers cannot diagnose the problem, some can. It appears that when the clockspring goes, the steering wheel features fail, and that may include airbag failure.

Premature Water Pump Failure. I took our 2017 Audi Q7 into the dealer for a 60k mi service. The vehicle has been serviced as recommended by Audi at the dealership at every interval. On this visit everything looked normal but they discovered a leak in the water pump. Quoted a $2100 repair. We are out of warranty. Talking to other Audi Q7 owners, many have had premature water pump failures. Some were covered by warranty, others not. The Water Pump is an essential component and if it fails, it could leave the driver and occupants stranded due to an overheated engine.

When turning the steering wheel there is a noise that sounds like something rubbing. It can be felt in the wheel.

Car doors lock and will not unlock when key is inside or outside the vehicle. This has occurred two times. Once when one key fob was inside the car and the other outside and a second time, while only one key fob was outside the vehicle but the vehicle was running. Subsequently, my infant toddlers we locked in the car with no way to unlock the vehicle. It was 80+ degrees. This is a very serious safety issue that should never occur.

Issue appears to be similar to existing recall 97CB exterior side marker lights to which my year, make, and model is included, but by specific vehicle /VIN is not. Warning lamps are present. In a situation where the parking lights are switched on and the vehicle is locked, the side marker lights do not illuminate, which is contrary to the requirements of the standard (Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment.") . This could reduce vehicle visibility, which could increase the risk of a crash causing injury and/or damage to property.

WATER PUMP FAILED WITH 47K FILES - THERE SEEM TO BE A LOT OF THESE ISSUE WITH MULTIPLE Q7 OWNERS. IT SEEMS LIKE THERE WAS A MANUFACTURING DEFECT.

The rear doors have a Lock All button, which cannot be disabled with the driver side child lock, and no Unlock button in the rear doors. This is extremely unsafe, as the following scenario (which has happened to my wife several times) will illustrate: - Wife approaches car with our toddler - Places purse (containing key and phone) on front passenger seat in order to free up her arms to help load and secure our toddler into the rear car seat. For safety reasons, she does not place her purse outside the vehicle on the ground. - After our toddler is secure in his forward-facing car seat, she closes the door and circles the vehicle to get to the driver side door. - During that time, our toddler likely kicks the Lock All button by accident. The button is located about two inches to the right of his right foot. There is no Unlock button for him to hit and he cannot unbuckle his straps to free himself or reach the front seat. - My wife is then locked out, with our toddler inside the car. Yesterday was 92 degrees out. - This has happened at least 3 times. In the first instance, she was able to crawl through an open sunroof. In another instance, she was able to get someone in a parking lot to call me to come with the spare key. In the latest instance, she had to call the police to break the toddler out of the car. - We have family and friends who have had the same issue. In these cases, an older sibling was able to crawl to the front seat to unlock the door. Online message boards make this problem appear somewhat common. - Audi has been unwilling to help. They say my wife she keep the key on her at all times. This is not realistic and she often doesn't have pockets in a dress or skirt. - A toddler in rear seat should not have the ability to lock all doors, yet not be able to unlock any. There should be a way for a parent to at least disable this feature. According to Audi it is "operating as designed".

I have a 2017 Audi Q& Prestige. It started using more oil after 103,000 miles to the tune of 1 qt per 10000 miles. I checked on line and there was many complaints about this on this and different models. People have said it costs around 11,000.00 dollars to fix whatever the problem is. After a period of time, as reported by various on line complaints, the engine starts to stutter and miss. Plugs begin to foul and seat rings for plugs become unreliable and start leaking. It seems to me there should be a recall as these vehicles are very expensive and boost reliability.

WHILE DRIVING DOWN A LOCAL CITY STREET, THE CAR BEGAN TO LOSE POWER, FLASHED A BUNCH OF ERROR CODES AND THEN LOST POWER WITHIN A FEW SECONDS. THE STEERING WHEEL LOCKED WHEN THIS HAPPENED SO THE CAR COULD NOT SAFELY BE STEERED OFF THE ROAD. THEY DID INITIALLY REPLACE THE BATTERY THINKING THAT THAT WAS THE CAUSE BUT IT HAPPENED SHORTLY AFTER LEAVING THE MECHANIC SO IT WE TOOK AT BACK WHICH IS WHEN WE WERE TOLD THAT A SOFTWARE UPDATE WAS NEEDED BUT THAT ONLY THE DEALERSHIP CAN DO THIS. THE CAR IS NOW SITTING AT THE DEALERSHIP BUT THAT ARE NOW TELLING US THAT WE MUST BUY THEIR BATTERY OTHERWISE THEY CAN'T WORK ON IT.