2019 BMW X3 Complaint Log

WHEN DRIVING ON A SUNNY DAY ON OCCASION THE SUN IS REFLECTED FROM THE HEAD UP DISPLAY UNIT INTO THE DRIVER'S EYES OR FIELD OF VISION CAUSING A DISTRACTION AND DIFFICULTY SEEING THE TRAFFIC AHEAD. THE ATTACHED PICTURE WAS TAKEN WHILE THE VEHICLE WAS STATIONARY IN THE DRIVEWAY, BUT TYPICAL OF THE EVENT WHEN DRIVING 70 MPH ON AN INTERSTATE HIGHWAY. THE SUN REFLECTION IS SHOWN BOTH AT THE HEAD UP UNIT AND ON THE WINDSHIELD (POSITIONED NEAR THE FRONT OF THE HOOD BETWEEN THE ACTUAL HEAD UP DISPLAY AND THE HEAD UP UNIT) HEADING TOWARDS THE DRIVER'S HEAD. THIS HAS HAPPENED ON 3 OCCASIONS OVER THE LAST 6 MONTHS. A BMW ENGINEER AT FIRST SAID THEY HAD NEVER HEARD OF THIS AND THEN BECAME MORE INTERESTED WHEN SHOWN A PICTURE. SOME TIME LATER BMW CALLED AND ASKED IF THEY COULD REPLACE THE FAULTY HEAD UP UNIT UNDER WARRANTY AND RETURN IT BMW FOR ANALYSIS. THE PICTURE ATTACHED IS FROM THE REPLACEMENT UNIT, WHICH HAS THE SAME ISSUE. THEY CLAIM THIS NEW UNIT WAS WORKING TO BMW SPECS AT THE TIME.

THE TAILGATE OPENED BY ITSELF WHILE I WAS DRIVING ON THE HIGHWAY. I HAD A SHORT LOCAL DRIVING BEFORE ENTERING THE HIGHWAY. ABOUT 5 MINS IN THE HIGHWAY AT AROUND 60 MPH, THE TAILGATE OPENED BY ITSELF. THE CAR FELT VERY NOISY AND HARD TO CONTROL (I WAS ON A WINDY HIGHWAY). I HAD TO EXIST THE HIGHWAY, STOP ON A LOCAL STREET, AND CLOSE THE TRUNK. THE SAME RANDOM OPENING ALSO HAPPENED ONCE IN MY GARAGE WHILE THE CAR WAS PARKED AND LOCKED, A WEEK AGO. WITH TWO RANDOM OPENING HAPPENED IN ONE WEEK, I AM AFRAID OF DRIVING IT. YOU NEVER KNOW WHEN THE TAILGATE WILL SUDDENLY OPEN AGAIN.

PROBLEM IS MORE NOTICEABLE DRIVING AT 80MPH ON THE HIGHWAY. VEHICLE VEER LEFT AND RIGHT AND CONSTANT VERY SMALL TURNINGS NEED TO BE APPLIED TO KEEP CAR CENTERED, MUCH MORE NOTICEABLE WHEN PASSING BETWEEN TWO TRUCKS OR WHEN MODERATE WIND IS ENCOUNTERED. TOOK TO THE DEALER, THEY DROVE THE CAR AND MECHANIC STATED NOTHING WRONG WITH THE CAR AND. HOWEVER, I NEVER HAD THIS SAME PERVASIVE PROBLEM WITH ANY OTHER SUV I OWNED IN THE PAST. IS DANGEROUS AND CAN CAUSE AN ACCIDENT WHILE THIS IS OCCURRING.

TL* THE CONTACT OWNS A 2019 BMW X3. WHILE DRIVING VARIOUS SPEEDS, THE LIFTGATE SPONTANEOUSLY OPENED. ADDITIONALLY, WHEN THE PUSH TO START WAS ENGAGED, THE VEHICLE FAILED TO SHUT OFF. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO JACKIE COOPER BMW MINI (14145 N BROADWAY EXT, EDMOND, OK 73013, (405) 755-3600), BUT THE CAUSE OF THE FAILURES COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 100. *BF CONSUMER STATED WHILE THE REAR HATCH OPENED AND SPILLED GROCERIES ALL OVER THE STREET. DEALER WAS NOTIFIED AND AUTHORIZED A RETENTION BAR TO KEEP MOST ITEMS IN PLACE AS PAYMENT FOR THE LOST ITEMS. AT THAT TIME CONSUMER ALSO ADDRESSED AN ISSUE WITH THE START BUTTON NOT TURNING OFF/SHUTTING DOWN THE VEHICLE COMPLETELY. DOT WAS NOTIFIED.*JB

TRUNK OPENS INTERMITTENTLY WHILE DRIVING DOWN ROAD AS WELL AS OTHER TIMES WHEN VEHICLE RUNNING OR NOT