2009 BMW X5 Complaint Log

The contact owns a 2009 BMW X5. The contact stated that upon turning the heater on, there was a strong burning odor coming from the A/C vents. There was no warning light illuminated. The vehicle was taken to the dealer where the failure was diagnosed as a burning oil odor. The vehicle was taken to an independent mechanic, where the intake gasket was replaced; however, the failure persisted. The vehicle was taken back to the local dealer, where it was diagnosed that the failure was related to the fan relay. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 22V119000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact contacted the local dealer and a second dealer, Hansel BMW of Santa Rosa (2925 Corby Ave, Santa Rosa, CA 95407), and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The mileage was approximately 103,000. The VIN was not available. The consumer stated the dealer replaced the fuel pump under the recall.

IN HEAVY TRAFFIC, THE VEHICLE LOST POWER UNEXPECTEDLY. THE FUEL INJECTOR MALFUNCTIONED. THIS WAS DUE TO WATER LEAKING TO THIS AREA AS IT IS NOT PROPERLY PROTECTED.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BMW OF FAIRFAX (8427 LEE HWY, FAIRFAX, VA 22031) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

DRIVING ON THE EXPRESSWAY WITH MY 4 YEAR OLD SON AND GAS PEDAL WOULD NOT RESPOND AND ALL OF THE SUDDEN THE DASH LIGHTS UP WITH DSC 4X4 ERROR ALSO BATTERY LIGHT AND HAND BRAKE LIGHT CAME ON. ENGINE STARTED TO ACCELERATING UNCONTROLLABLY AT THIS TIME AND THE CHECK ENGINE LIGHT CAME ON WITH WHAT IT SEEMED AS HALF FULL . THROTTLE WENT UNRESPONSIVE AND THE CAR STARTED SLOWING DOWN . MOVED OVER TO SIDE OF THE ROAD AND THE CAR SHUT OFF AS I AM TRYING TO PARK IT . NEEDLES TO SAY THIS IS A MAJOR ISSUE THAT CAUSED MY CAR TO SHUT DOWN IN THE MIDDLE OF THE EXPRESSWAY WHILE DRIVING AT 60 MPH NOT TO MENTION IT PUT MY SONS LIFE IN DANGER.

PASSENGER SEAT AIR BAG SENSOR MAT FAILURE.

VEHICLE IS SUBJECT TO RECALL 12V550000 DUE TO IDLER PULLEY BOLT WHICH CAN BREAK, CAUSING ACCESSORY DRIVE BET TO DISLODGE AND LOSS OF POWER STEERING, ALTERNATOR, ETC. THIS VEHICLE'S IDLER PULLEY AND BOLT WERE REPLACED AS PART OF THE RECALL 2.5 YEARS AND 35,000 MILES AGO, BUT EXPERIENCED THE EXACT SAME FAILURE, AGAIN, LAST MONTH. BMW USA AND THE LOCAL DEALER WERE CONTACTED, BOTH REFUSED TO FIX THE ISSUE, STATING THAT THE REPAIR IS ONLY VALID FOR TWO YEARS. THE NEW IDLER PULLEY BOLT THAT WAS INSTALLED SHEARED OFF AT ITS MOUNTING POINT, JUST AS THE ORIGINAL BOLT THAT WAS SUBJECT TO RECALL DID. IT IS CLEAR THAT THE REPLACEMENT BOLT IS SUBJECT TO THE SAME FAILURE AS THE ORIGINAL - WORSE, AS THIS FAILURE OCCURRED IN UNDER 3 YEARS AND 40,000 MILES, IT APPEARS THAT THE "FIX" IS WORSE AND MORE DANGEROUS THAN THE ORIGINALLY RECALLED PART. IN MY VEHICLE, THE PULLEY BOLT SNAPPED WHILE THE VEHICLE WAS BEING DRIVEN ON A CITY STREET, CAUSING A "BANG" NOISE AND THE COMPLETE LOSS OF POWER STEERING.

THE HEATED SEATS IN MY 2009 BMW X5 GOT SO HOT THAT IT BURNED A HOLE THROUGH MY LEATHER SEAT AND MY CLOTHING. THERE IS A BURNING SMELL WHEN I TURN IT ON. I'M UNABLE TO USE IT NOW.

MY SEAT BELT LIGHT COMES ON IT STARTS BEEPING WITHOUT ANYONE OR ANYTHING ON THE SEAT IT'S VERY ANNOYING AND UNSAFE I WOULD IMAGINE IF I WAS TO GET INTO A CAR ACCIDENT WOULD MY AIRBAG DEPLOY OR NOT GIVING FALSE READING THIS HAPPENS WHILE DRIVING

BMW FUEL PUMP RECALL VEHICLE IS HARD TO START AND IT IS PROGRESSIVELY GETTING WORSE. THERE IS A MANDATORY NHTSA MANDATED FUEL PUMP RECALL ON THIS VEHICLE. WE RECEIVED THE OWNER NOTIFICATION LETTER. I WAS TOLD BY THE DEALER AT FIRST THAT THE FUEL PUMP IS NOT AVAILABLE. AFTER I PERSISTED THE DEALER STATED THAT THE FUEL PUMP IS AVAILABLE BUT THAT THEY HAVE TO PERFORM A DIAGNOSTIC FIRST. A) IT IS UNLAWFUL TO CHARGE A DIAGNOSTIC FEE IN CONJUNCTION WITH A FEDERALLY MANDATED RECALL. B) THE FUEL PUMP ISSUE HAS BEEN KNOWN TO BMW FOR MANY YEARS (BMW HAD A VOLUNTARY REIMBURSEMENT OF FUEL PUMP REPAIRS IN PLACE UNTIL NHTSA MANDATED THE RECALL OF ALL VEHICLES WITH THE AFFECTED FUEL PUMP.) THE FUEL PUMP SHOULD BE INSTALLED AND THE PARTS SHOULD BE READILY AVAILABLE. I JUST TALKED WITH BWM OF NORTH AMERICA CUSTOMER SERVICE. THEY STATED: * I WOULD HAVE TO TAKE THE VEHICLE TO THE DEALER AND HAVE A DIAGNOSTIC RUN * I WOULD BE CHARGED FOR THE DIAGNOSTIC IF IT TURNS OUT TO BE AN ISSUE OTHER THAN THE FUEL PUMP * IF IT TURNS OUT THAT THE FUEL PUMP MODULE IS DEFECTIVE, THEN I WOULD NOT HAVE TO PAY THE DIAGNOSTIC FEE THIS ILLEGALLY TIES A DIFFERENT SERVICE (THAT I MAY HAVE TO PAY) TO A FEDERALLY MANDATED RECALL. IT IS NOT IN DISPUTE THAT THE FUEL PUMP RECALL IS MANDATORY. IT IS BMW'S ALLOCATION OF PARTS AVAILABILITY THAT MAY RESULT IN ME HAVING TO PAY THE DIAGNOSTIC FEE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE FUEL CAP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCKENNA BMW (LOCATED AT 10900 FIRESTONE BLVD, NORWALK, CA 90650, (562) 219-4570), BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE) AND THE FUEL PUMP WAS ALSO REPAIRED UNDER WARRANTY AT MCKENNA BMW; HOWEVER, THE REPAIRS DID NOT CORRECT THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 74,025.

CRITICAL FAILURE/ CRACK OF THE COOLANT RESERVE TANK. NO PRIOR INDICATION OF LEAK. TANK SPLIT OPEN AND LOST ALL COOLANT WHEN PARKED. SEARCHED ONLINE AND SEE A LARGE NUMBER OF PEOPLE HAVE REPORTED SAME PROBLEM. POTENTIAL FOR ENGINE DAMAGE SIGNIFICANT. NON DEALER COST TO REPLACE $400 AND READ OTHER HAVE HAD DEALER REPLACEMENT COST $800.

TL* THE CONTACT OWNS A 2009 BMW X5. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE ENGINE INDICATOR ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 130,000.

TAKATA RECALL - WHEN WILL I GET AN APPOINTMENT TO TAKE MY VEHICLE IN? IS THERE A PHONE NUMBER FOR THE SERVICE DEPARTMENT IN MANHATTAN?

THE FRONT PASSENGER SEAT HAS A PERMANENT MALFUNCTION OF OCCUPANCY DETECTION. THE AIRBAG "OFF" LIGHT IS ILLUMINATED WHILE A PASSENGER IS OCCUPYING THE SEAT. THIS IS AN OBVIOUS SAFETY FAULT, AND FAILS TO MEET CURRENT DOT REGULATIONS. I DO NOT FEEL COMFORTABLE PUTTING MY PASSENGERS AT RISK WHILE THEY SIT THERE!

FRONT PASSENGER OCCUPANCY SENSOR HAS PERMANENT FAILURE. "PASSENGER AIRBAG DISABLED" LIGHT CONTINUOUSLY ILLUMINATED AT ALL TIMES, WITH AUDIBLE NOISE NOTIFYING THAT A PASSENGER IS PRESENT AND MUST SECURE SEAT BELT. OCCURS WHEN NO PASSENGER IS PRESENT. IN ORDER TO DRIVE THE VEHICLE WITH DRIVER ONLY, THE PASSENGER SEAT BELT MUST BE FALSELY DEPLOYED/SECURED. REFERENCE: NHTSA CAMPAIGN NUMBER: 13V564000

WHILE DRIVING AT SPEEDS UP TO 70 MPH, THE VEHICLE SHUTS OFF COMPLETELY WITH NO WARNING SIGNS. WHEN VEHICLE SHUTS OFF, ALL SYSTEMS ARE COMPLETELY OFF INCLUDING POWER STEERING, ANTILOCK BRAKING, THE ENGINE ITSELF, ALL ELECTRICAL SYSTEMS, LIGHTS - EVERYTHING COMPLETELY POWERLESS. THE CAR WILL THEN NOT START FOR 10-15 MINUTES, BUT NO CHECK ENGINE LIGHTS, AND MOST IMPORTANTLY NO ERRORS LOGGED IN THE COMPUTER. THE FIRST 2 TIMES THIS HAPPENED WAS ON A FREEWAY AT 60-70MPH CRUISING SPEED. NO SOUNDS OR WARNINGS THE X5 IMMEDIATELY SHUTS OFF. WE HAVE BEEN FORTUNATE ENOUGH TO AVOID A MAJOR ACCIDENT OR SEVERE INJURY/DEATH THIS COULD EASILY CAUSE. THIS HAPPENED 5 TIMES OVER A 14 MONTH PERIOD, EVEN AFTER 2 BMW CERTIFIED FIXES. AFTER THE FIRST INCIDENT, WE BROUGHT IT DIRECTLY TO BMW NORTHWEST IN FIFE WA. THE SERVICE DEPARTMENT EXAMINED THE VEHICLE, TALKED WITH BMW US HEADQUARTERS - THEIR RECOMMENDATION WAS THAT WE PAY $800 TO HAVE THE ENTIRE FUEL SYSTEM CLEANED, AND THE CAUSE OF THE PROBLEM WAS LIKELY DEBRIS IN THE FUEL LINES. WE CONSENTED TO THE FIX AND PAID FOR THE REPAIR. AFTER GETTING THE VEHICLE BACK IT HAPPENED 2 ADDITIONAL TIMES. ONCE AGAIN ON A FREEWAY GOING 60 MPH, ANOTHER TIME ON A SIDE STREET GOING 30 MPH. WE THEN TOOK IT BACK TO BMW NORTHWEST, THEY FOUND THAT THERE WERE 3 PARTS IN THE FUEL SYSTEM THAT HAD NOT BEEN 'RECALLED' BUT WERE UNDER SOME TYPE OF WARRANTY. CLAIMED IT WAS A FREE $3500+ REPAIR, WE TOOK IT HOME AFTER THE 'FIX'. 3 MONTHS LATER, THE SAME ISSUE OCCURRED 1 TIME WHILE DRIVING THE VEHICLE AT ABOUT 35 MPH. TOOK IT BACK TO BMW NW AGAIN, THIS TIME THEY ARE CLAIMING 3 FUEL INJECTORS NEED TO BE REPLACED (BUT THEY RECOMMEND ALL 6, EVEN THOUGH THEY WERE PREVIOUSLY DETERMINED NOT TO BE THE CAUSE OF THE ISSUE). THEY WANT TO 'ELIMINATE' THE POSSIBILITY WITH THE SAID FIX BUT BELIEVE THAT IS LIKELY NOT THE CAUSE AND THE ROOT IS ELECTRICAL ISSUES.

WHILE DRIVING 15-20 MPH;ELECTROMECHANICAL PARKING BRAKE FAILURE--SOFTWARE GLITCH THAT CAUSED THE PARKING BRAKE ACTUATOR TO FAILURE // YELLOW & RED ( BRAKE & 4X4) WARNING LIGHTS CAME ON FOR PARKING BRAKE FAILURE ,BRAKES LOCKED VX CAME TO IMMEDIATE STOP AND WOULD NOT DRIVE!

FUEL HEATER (PREVIOUSLY RECALLED) CRACKED AND SPILLED FUEL ON HIGHWAY AND VEHICLE PRESENTING A FIRE AND ENVIRONMENTAL HAZARD. INCIDENT OCCURRED WHILE TRAVELING HIGHWAY AT HIGHWAY SPEEDS.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V364000 (AIR BAGS) AND 16V746000 (FUEL SYSTEM, GASOLINE). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER AND LOCAL DEALER WERE NOT CONTACTED. THE CONTACT WAS CONCERNED THAT SHE MAY BE UNABLE TO SELL THE VEHICLE DUE TO THE RECALL NOT BEING REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). PARTS DISTRIBUTION DISCONNECT FOR NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM,GASOLINE).

THIS SUV HAS 3 SAFETY RECALLS. BOTH THE AIRBAGS ARE IN THE TAKATA AND THE FUEL PUMP CREATES AND EXTREME RISK TO ME AND MY FAMILY'S LIFE. I DO NOT UNDERSTAND WHY BMW IS AS A COMPANY IS KEEPING THESE FAULTY CARS ON THE ROAD. EVERY TIME I GET IN IT I AM NERVOUS AND AFRAID FOR MY LIFE. NOW MY WIFE AND KIDS DO NOT DRIVE WITH ME IN THE CAR. IT HAS BECOME A HUGE BURDEN. IT IS SHAMEFUL THAT BMW BUT EVEN MORE SO THAT OUR GOVERNMENT WILL ALLOW THESE UNSAFE CARS ON THE ROADS. EVERY TIME I TALKED TO BMW THEY TRY TO DOWN PLAY THE ISSUE. BUT I SIMPLY CAN'T CONTINUE TO DRIVE THIS CAR AND IT'S UNFAIR TO ME BECAUSE DEALERSHIPS WON'T EVEN TAKE IT DUE TO THE SAFETY RECALLS. I KEEP SMELLING FUMES FROM THE CAR AND I BELIEVE THESE CARS ALSO HAVE ADDITIONAL DEFECTS WITH THE RADIATOR TO ADD TO THE ISSUES ALREADY EXPLAINED ABOVE. TODAY THE CAR STALLED AND I SAW SMOKE FROM THE HOOD. I DON'T KNOW IF IT WAS RELATED TO THE FUEL PUMP SITUATION BUT IT'S SO ANNOYING AND FRUSTRATING THAT BMW IS WAITING FOR PEOPLE TO ACTUALLY DIE BEFORE THEY WILL ADDRESS THESE DEFECTS IN THEIR CARS!!!! UNREAL!

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V072100 (AIR BAGS) AND 17V020000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT A RECALL NOTICE WAS RECEIVED MORE THAN EIGHT MONTHS AGO FOR NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS) AND 17V020000 (AIR BAGS). THE DEALER (HAROLD ZEIGLER BMW, 4201 STADIUM DR SUITE A, KALAMAZOO, MI 49008, (866) 430-1812) STATED THAT THEY WERE UNABLE TO VERIFY WHEN THE MANUFACTURER WOULD PROVIDE THE REMEDY AND REPAIR PARTS FOR BOTH RECALLS. THE CONTACT WAS UNABLE TO DETERMINE IF THE PARTS WERE UNAVAILABLE OR ON A NATIONAL BACKORDER. IN ADDITION, THE CONTACT WAS NOT MADE AWARE UNTIL MONTHS LATER THAT THE VEHICLE WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V683000 (ENGINE AND ENGINE COOLING) IN MID OCTOBER 2017. THE MANUFACTURER WAS CONTACTED TO DETERMINE WHEN THE REMEDY AND PARTS WOULD BE SUPPLIED TO THE DEALER TO COMPLETE THE THREE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I AM WRITING IN REGARDS TO A TECHNICAL SERVICE BULLETIN / RECALL FROM BMW SI B16 0102 WHICH I OBTAINED FROM THE NHTSA WEBSITE. MY BMW, [XXX], WAS SHOWING AN EMISSIONS FAULT CODE RELATED TO THE PART ADDRESSED IN THE UNLIMITED AGE/MILEAGE TSB. I WENT TO THE DEALER REGARDING THIS ITEM TO FIGURE OUT WHAT CAN BE DONE AT AROUND 110,000 MILES IN APRIL OF 2017. I WAS INFORMED THE PART IS NOT IN STOCK. WHEN I RETURNED IN JUNE TO SEE ABOUT THE SERVICE BEING DONE, I WAS, AGAIN, TOLD THE PART WAS NOT IN STOCK - AND THAT I ALSO DO NOT QUALIFY AS THE VEHICLE NOW HAS 130,000 MILES, AND THE NEW BULLETIN HAS A MILEAGE CUTOFF OF 120,000 MILES. I WAS INFORMED I COULD CONTACT BMW DIRECTLY AND DISCUSS A 'HARDSHIP.' UPON CONTACTING BMW DIRECTLY, I WAS INFORMED THAT THEY WOULD NOT DO ANYTHING TO HELP. I AM ATTACHING THE ORIGINAL TSB AND UPDATED TSB FOR THE DIESEL EXHAUST FLUID ISSUE. I AM ALSO ATTACHING THE RESPONSE FROM BMW. ADDITIONALLY, MY VEHICLE IS NOW EXHIBITING PROBLEMS WITH THE HIGH PRESSURE FUEL PUMP, ANOTHER COVERED EMISSIONS ITEM FOR UNLIMITED MILEAGE; AND AM NOT SEEING ANY RESOLVE FOR THAT. THE TSB IS ATTACHED. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

THE ENGINE IDLER PULLEY BOLT BROKE WHILE VEHICLE WAS IN MOTION ON HIGHWAY. VEHICLE IOST ALL POWER STEERING. ALTERNATOR WARNING LAMP ILLUMINATED ALONG WITH WARNING MESSAGE "CHARGING MALFUNCTION". THE BOLT HAD PREVIOUSLY BEEN REPLACE IN 2012.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT INQUIRED ABOUT PART AVAILABILITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS), 16V746000 (FUEL SYSTEM, GASOLINE), AND 17V020000 (AIR BAGS). THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE VIN WAS INVALID. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHEN STARTING THE VEHICLE TO DRIVE, A BURNING ODOR EMITTED INTO THE VEHICLE VENT. THE VEHICLE WAS TAKEN TO LAUDERDALE BMW OF PEMBROKE PINES DEALER, LOCATED ON 14800 SHERIDAN PINES, FL 33028, PHONE: (954) 620-5050, WHERE IT WAS REJECTED TO BE SERVICED DUE TO THE REMEDY PART FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (FUEL SYSTEM, GASOLINE) AND 17V683000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THAT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. PART DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PART NOT AVAILABLE.

ON OCT 1/2008 THERE WAS A BOLETTIN SAYING THAT WATERPUMP AND THERMOSTAT WERE DEFECTED. BUT BWM IS JUST REPLACING THE ONES UNDER DIESEL FUEL. THERE IS MORE GASOLINE FUEL X5'S CARS THAN DIESEL. WHY THEY DONT JUST FIX THE ONES WITH THIS ISSUE? THERE IS ALOT OF COMPLAINTS ABOUT IT ON THE WEB.

2009 BMW X5. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR DRIVER FRONT AIR BAG MODULE AND FUEL PUMP RECALL NOTICES. *SMD

I WAS DRIVING ON THE FREEWAY AND SUDDENLY I FELT A POWER LOSS. SHORTLY AFTER I REALIZED I HAD NO POWER STEERING. IMMEDIATELY, I PULLED OVER AND LOOKED UNDER THE HOOD AND SAW THE DRIVE BELT TENSIONER PULLEY WAS BROKEN AND WAS OUT OF PLACE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE CHECK ENGINE AND SMALL VACUUM SYSTEM LEAK WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS LEAKING FUMES AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V071000 (AIR BAGS), 16V364000 (AIR BAGS), AND 16V746000 (FUEL SYSTEM, GASOLINE). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED TWO LOCAL DEALERS. ONE DEALER INFORMED THE CONTACT THAT THE RECALL WAS TOO NEW AND THEY WOULD CALL THE CONTACT BACK. THE OTHER DEALER INFORMED THE CONTACT THEY WOULD NOT SERVICE THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I DID RECEIVED A RECALL LETTER ABOUT MY FRONT DRIVER AIRBAG MODULE IN MARCH 2016 AND IMMEDIATELY CONTACTED BMW OF CAPE COD MASS AND AS A ANSWER THEY SAID THAT THE PART IS NOT AVAILABLE IN THE MOMENT AND I WILL GET SECOND LETTER WHEN IT IS AVAILABLE AND READY FOR REPLACEMENT. IT HAS BEEN ALMOST A YEAR AND THERE IS STILL NO ANSWER. NOW I GET SECOND RECALL LETTER ABOUT THE FUEL PUMP IN MY FUEL TANK. I DO TRAVEL EVERY WEEK FROM CAPE COD MASS TO NEW YORK AND THERE IS STRONG SMELL OF GASOLINE IN MY CAR ON LONG DISTANCE TRAVEL, BUT ACCORDING TO BMW CAPE COD I WILL HAVE TO WAIT FOR THE PART TO BE AVAILABLE AND JUST NEED TO GET USED TO THE SMELL. I TRY TO CALL AND ASK TO ORDER THE PARTS THAT NEED TO BE REPLACED FROM THE RECALL LETTERS AND FROM THE PARTS DEPARTMENT REPLIED THAT THEY CAN GET THE PARTS IN A DAY OR TWO AS LONG AS I AM BUYING IT AS A REGULAR CUSTOMER, BUT AS SOON AS I TRY TO GET THE PARTS REPLACED AS A RECALL I GET A ANSWER THAT THE PARTS ARE NOT AVAILABLE AT THE MOMENT. WHEN I CONTACT BMW OF CAPE COD MASS THE ONLY THING I GET IS THAT I HAVE TO WAIT FOR ANOTHER LETTER - I HAVE NEVER BEEN ASKED FOR MY NAME, CAR VIN OR ANY OTHER INFO, AND LOOKS LIKE THERE IS NOT INTEND THIS RECALL TO BE FIXED. I AM CONCERNED ABOUT MY SAFETY AND WOULD LIKE THIS TO BE FIXED UP. THANK YOU.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V020000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CALLED (BMW OF CHATTANOOGA, TN, 423-381-6419) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 BMW X5. WHILE DRIVING, AN ODOR OF FUEL EMITTED INTO THE VEHICLE. WHILE IN TRAFFIC, SMOKE APPEARED UNDER THE HOOD. THE CONTACT COASTED OVER TO THE SIDE OF THE ROAD AND NOTICED ANTIFREEZE LEAKING INTO THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 145,000. - (RECALL RELATED INCIDENT) TS

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL PROPULSION); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WEATHERFORD BMW OF BERKELEY, CALIFORNIA) CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH BMW OF AUSTIN (7011 MCNEIL DR, AUSTIN, TX 78729) WHO STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THEY DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE ABOUT AIR BAGS IN AUGUST. I HAVE STILL NOT RECEIVED NOTIFICATION OF PARTS. MY BMW X5 IS NOW HAVING ANOTHER VERY DEBILITATING PROBLEM. IT SHUTS OFF, STALLS, WON'T START, EMITS VERY TOXIC AND STRONG FUMES OF BURNING GAS WHEN I START MY CAR AND WHEN IM IDLING. THE ENGINE LIGHT UP THEN , IT SHAKES, IT HAS NO PUNCH. I FELT AS THOUGH IT WAS PART OF THE OTHER RECALL WITH THE FUEL PUMP AND I TOOK IT TO MY LOCAL BMW DEALERSHIP FOR DIAGNOSTICS AND THEY DISMISSED ME, TOLD ME I HAD TO PAY MORE FOR MORE TESTS AND THAT IT ABSOLUTELY WAS NOT THE FUEL PUMP RECALL. IN THE MEANTIME I ASKED ABOUT THE AIR BAG RECALL AND THEY SAID NO THEY COULDN'T HELP. I COMPLAINED AND [XXX] OF PARTS AND SERVICE SAID FINE, THEY WOULD FIX THE AIRBAGS RIGHT THEN, BUT COULDN'T OFFER ME A RENTAL. AFTER 3 HOURS AND 3 HOURS MORE I COULD NOT STAY BECAUSE I HAD TO WORK SO HE PUT THAT I REQUEST RECALLVWORK ON MY CAR WHICH IS ABSOLUTELY NOT TRUE. I JUST COULDN'T STAY. I NEEDED TO MAKE AN APPOINTMENT FOR ACDAY THAT I WAS OFF BUT HE WAS VERY UNHELPFUL. WELL YESTERDAY I RECEIVED THE ORIGINIAL RECALL LETTER FOR THE FUEL PUMP AND IM SHOCKED ONCE AGAIN THAT THERE IS NO SOLUTION AT THIS TIME. I HAVE A CAR THAT IS A TICKING TIME BOMB WAITING TO EXPLODE. THE FUMES ARE GIVING ME HEADACHES, I'VE GOT 2 VERY DANGEROUS RECALLS THAT SAY IF I HAVE PROBLEMS PULL OVER AND FOR TO DEALERSHIP IMMEDIATELY. BUT NOBODY WANTS TO HELP ME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE CONTACT STATED THAT VARIOUS WARNING INDICATORS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V746000 (FUEL SYSTEM, GASOLINE), 16V364000 (AIR BAGS), AND 16V071000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 126,000. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

BMW HAS TAKEN LONGER THAN REASONABLE TO ADDRESS 3 RECALLS OUTSTANDING ON THIS VEHICLE. THE FIRST RECALL IS FROM A YEAR AGO RE DRIVER AIR BAG. THE SECOND RECALL IS FROM 9 MONTHS AGO RE PASSENGER AIR BAG. THE THIRD RECALL IS FROM 4 MONTHS AGO RE IN TANK FUEL PUMP. BMW HAS ADVISED THAT PARTS WILL NOT BECOME AVAILABLE FOR AT LEAST SEVERAL MONTHS FROM NOW. BMW WAS UNABLE TO PROVIDE AN PRECISE DATES. IN THE MEAN TIME, WE HAVE TRIED NUMEROUS TIMES BUT BEEN UNABLE TO SELL OUR VEHICLE EITHER PRIVATELY OR TO A DEALERSHIP. NO ONE WANTS TO BUY THIS VEHICLE BECAUSE OF THE LONG STANDING, UNRESOLVED RECALLS AND BMW HAS REFUSED TO FIX THE ISSUE EARLIER OR OFFER ANY REASONABLE ALTERNATIVE SOLUTION.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. D. PATRICK BMW IN EVANSVILLE, INDIANA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE RECALL. THE CONTACT EXPERIENCED A FAILURE WITH THE VEHICLE RELATED TO THE RECALL IN WHICH THE VEHICLE WOULD NOT START WHEN PROMPTED. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

I RECEIVED 2 RECALL NOTICES REGARDING THIS CAR; THE AIR BAG RECALL WAS ISSUED ON 2/5/2016 AND THE FUEL PUMP RECALL WAS ISSUED ON 10/13/2016. NO ONE REPRESENTING BMW HAS CONTACTED ME YET TO HAVE THESE POTENTIALLY LIFE-THREATENING ISSUES RESOLVED. I FEEL THAT BMW SHOULD ESCALATE THEIR RECALL RESOLUTION PROCESS TO FIXING THESE RECALLS WITHIN WEEKS, NOT MONTHS. IT HAS BEEN TOO LONG TO WAIT - ESPECIALLY CONSIDERING I AM ONE HEAD-ON CRASH AWAY FROM BEING KILLED BY FLYING SHRAPNEL FROM THE AIR BAG, OR HAVING MY CAR SEIZE SUDDENLY AT 65 MPH BECAUSE THE FUEL PUMP STOPPED WORKING. THESE RECALLS ARE NOT COSMETIC - THEY'RE VERY SERIOUS SAFETY ISSUES AND NEED QUICK RESOLUTION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THEY WOULD SEND A SECOND NOTICE WHEN PARTS BECAME AVAILABLE. A DEALER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LAUREL BMW OF WESTMONT DEALER LOCATED IN WESTMONT, IL WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. (VIN TOOL CONFIRMS PARTS NOT AVAILABLE).

TAKATA RECALL. I RECEIVED A LETTER FROM BMW INDICATING THE RECALL EARLY THIS YEAR. HOWEVER, BMW DOES NOT HAVE THE PARTS EVEN AFTER SEVERAL MONTHS (EVEN AFTER MULTIPLE REQUESTS AT THE DEALERSHIP, INCLUDING ONE TODAY AT ORANGE COUNTY BMW IN HARRIMAN, NY) . MY OTHER VEHICLE (ACURA RL 2009 MODEL), WHICH WAS ALSO AFFECTED BY THE SAME RECALL, WAS REPLACED WITH NEW AIRBAG ABOUT 3 MONTHS AGO. WHY IS BMW TAKING THIS MUCH TIME TO REPLACE SUCH A DANGEROUS FAULTY PART?

TL* THE CONTACT OWNS A 2009 BMW X5. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS IN ORDER FOR THE VEHICLE TO START. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V746000 (FUEL SYSTEM, GASOLINE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE FAILURE MILEAGE WAS APPROXIMATELY 112,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT THE BRAKES FAILED WITHOUT WARNING. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 13V045000 (SERVICE: BRAKES); BUT, THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED.

SUDDEN FAILURE OF WATER PUMP AT 72K MILES WITHOUT WARNING WHILE DRIVING AT 35 MPH. VEHICLE LOST POWER STEERING, BECAME IMPOSSIBLE TO DRIVE. PULLED OVER. BMW SAID WELL KNOWN ISSUE BUT BMW NOT WILLING TO PROVIDE ANY ASSISTANCE. VERY DANGEROUS DEFECT. TAKATA AIR BAG RECALL - LISTED ON BMWS WEBSITE AS AVAILABLE BUT BMW SERVICE CENTER SAID STILL NOT AVAILABLE. WANT TO SELL THE CAR BUT CANNOT BECAUSE BUYERS ARE AWARE OF THE RECALL AND DO NOT WISH TO PURCHASE THE VEHICLE. BMW ALSO REFUSES TO PURCHASE THE VEHICLE AS A TRADE IN. WILL OWNERS BE COMPENSATED? REAR AIR SPRINGS FAILED AT 72K MILES. BMW SAID KNOWN ISSUE BUT NOT WILLING TO PROVIDE ANY ASSISTANCE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 BMW X5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V364000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I OWN A BMW X5 DIESEL 2009 MODEL YEAR, SOMETIME 2012 THE DEF ACTIVE TANK WAS REPLACED AS COVERED BY RECALL. NOW IT HAS STARTED TO GIVE THE SAME CEL CODE ( ACTIVE TANK TEMP SENSOR FAILURE). THE REPLACEMENT FOR THIS ISSUE IS VERY COSTLY. THIS IS PART OF EMISSIONS AND BMW DOES NOT WANT ANY REPLACEMENT WITHOUT ANY COST TO CONSUMERS.