2009 BMW X5 Complaint Log

THE FUEL GAUGE DOES NOT REGISTER "FULL" WHEN THE TANK IS INDEED FULL. THE NEEDLE WILL CREEP TOWARDS "FULL", BUT STOPS SHORT OF FULL. THE CAR HAS RUN OUT OF GAS WITH THE FUEL GAUGE REGISTERING HALF FULL. DEALER HAS REPLACED BOTH FUEL PUMPS AND FUEL SENSORS/SENDING UNITS AS WELL AS AN ELECTRONIC JUNCTION BOX TO NO AVAIL. LIKELIHOOD OF BECOMING STRANDED IS HIGH, IN ADDITION TO NEVER KNOWING HOW MUCH FUEL IS ACTUALLY IN THE TANK. MUST GUESS BY KEEPING TRACK OF MILES TRAVELED AFTER LAST FILL-UP. IN ADDITION, REAR LIFT GATE WILL NOT FUNCTION (VERY) INTERMITTENTLY WITH "COMFORT ACCESS" OPTION. MUST USE KEY TO MANUALLY OPEN THE LIFT GATE. DEALER HAS NOT BEEN ABLE TO REPRODUCE THIS PHENOMENON IN THE SHOP, BUT IT CONTINUES TO OCCUR AND HAS OCCURRED SINCE THE CAR WAS BRAND NEW. *TR

MY DAUGHTER WAS PUT IN THE BACKSEAT IN A HOT (100F) CAR AND STRAPPED IN. MY WIFE PLACED HER PURSE (KEYS IN IT) ON THE MIDDLE CONSOLE. THE DOOR WAS SHUT AND LOCKED ON ITS OWN, LOCKING MY CHILD IN THE CAR. WE CALLED BMW ASSIST TO REMOTELY UNLOCK THE CAR. THIS DID NOT WORK. POLICE AND FIRE WAS CALLED AND SHOWED UP ON SEEN. A NEIGHBOR FIREMAN CAME AND BROKE THE WINDOW. THE CAR STILL WOULD NOT UNLOCK AND MY WIFE CRAWLED THROUGH THE BROKEN WINDOW CUTTING HER LEG TO GET MY NOW HOT, RED AND LETHARGIC CHILD OUT OF THE CAR. AFTERWARD, THE CAR STILL WOULD NOT UNLOCK FOR 2 HOURS. *TR

TL* THE CONTACT OWNS A 2009 BMW X5. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55-65 MPH, THE VEHICLE WOULD SUDDENLY DECELERATE TO ABOUT 25 MPH. THE VEHICLE WOULD THEN COMPLETELY SHUT DOWN WITH NO POWER STEERING OR POWER BRAKES. AFTER THE FAILURE, THE CHECK ENGINE LIGHT WOULD ILLUMINATE. THE CONTACT PULLED THE EMERGENCY BRAKE AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. THE DEALER STATED THAT THEY MADE REPAIRS TO THE COMPUTER. THE CONTACT EXPERIENCED THE SAME FAILURE THE DAY AFTER RECEIVING THE VEHICLE FROM THE DEALER. THE VEHICLE WAS BEING REPAIRED AT THE TIME OF THE COMPLAINT. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD INVESTIGATE BUT HAD NOT CORRESPONDED WITH THE CONTACT SINCE. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE CURRENT MILEAGE WAS APPROXIMATELY 15,000. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

MY WIFE HAD A HARROWING EXPERIENCE WITH THE 09 BMW-X5 LOCKING ITSELF WITH THE KEY IN THE CAR. REMOTE KEY WAS INSIDE THE CAR IN HER PURSE ON THE PASSENGER SEAT- UNTOUCHED BY ANYONE. CAR WAS PARKED WITH ENGINE OFF. CAR LOCKED ITSELF AFTER OUR TWO KIDS WERE SECURED IN THE BACKSEATS AND THEIR DOORS SHUT WITH MY WIFE OUTSIDE! IT WAS OVER 90 DEGREES OUTSIDE AND SHE DID NOT HAVE MUCH TIME TO CALL FOR HELP. MY 5 YEAR OLD'S ATTEMPTS TO OPEN THE DOOR RESULTED IN ALARM GOING OFF AND EVERYTHING SHUT DOWN. FINALLY, BY LUCK, SHE WAS ABLE TO GUIDE THE 5 YEAR OLD TO GET TO THE FRONT SEAT AND LOCATE THE KEY FROM THE PURSE AND UNLOCK THE CAR. IF IT WAS ONLY THE 2 YEAR OLD INSIDE, SHE HAD NO OPTION BUT TO BREAK THE WINDOW! THIS IS A REALLY SCARY SITUATION FOR A LUXURY CAR AND A BRAND NEW ONE. IT HAD NEVER HAPPENED TO US. SURELY WE DO NOT WANT TO EXPERIENCE THIS AGAIN AND WISH IT ON NO ONE ELSE! WE SUSPECT THAT IT HAD TO BE SOMETHING TO DO WITH THE ELECTRONICS. IT HAS NOT OCCURRED AGAIN IN THE LAST 3 DAYS. THE REMOTE KEY IN THESE CARS ARE DESIGNED IN SUCH A WAY THAT THE CAR SHOULD NOT BE ABLE TO LOCK ITSELF WITH THE KEY INSIDE THE CAR AND THE DRIVER OUT! *TR

THIS ISSUE IS FOR A 2009 BMW X5 3.5D (DIESEL) SUV. WHEN SLOWING DOWN TO A NEAR OR ROLLING STOP AT APPROXIMATELY 2 MPH AND THEN ATTEMPTING TO ACCELERATE QUICKLY WHILE TURNING, THE VEHICLE CONTINUES TO ROLL WITHOUT POWER FOR UP TO 3 SECONDS. SCENARIO: PULL UP TO AN INTERSECTION FOR A RIGHT OR LEFT TURN, SLOW TO A NEAR STOP, THEN ACCELERATE. THE VEHICLE JUST ROLLS FORWARD WHEN CROSSING TRAFFIC OR ATTEMPTING TO PULL AWAY QUICKLY. MEANWHILE, TRAFFIC IS APPROACHING YOU AT SPEED AND AN ACCIDENT COULD EASILY OCCUR. VOLKSWAGEN DIESEL VEHICLES HAD A SIMILAR PROBLEM WITH THEIR DYNAMIC STABILITY CONTROL (DSC) SYSTEM RECENT. THE KEY FACTOR MAY BE OPERATING UNDER THESE CONDITIONS WHILE ATTEMPTING A TURN, WHICH INVOKES DSC. I HAVE EXPERIENCED THIS SEVERAL TIMES SINCE PURCHASE OF THE VEHICLE IN AUGUST 2009. *TR

THE HEADLIGHTS ON LOW BEAM REACH OUT ONLY 3 CAR LENGTHS. TRAVELING AT 40 MPH OR MORE YOU HAVE INADEQUATE FORWARD VISIBILITY, IF THERE IS AN OBJECT OR AN ANIMAL IN THE ROAD AHEAD, DUE TO LOW DISTANCE VISIBILITY, YOU HAVE NO RESPONSE TIME. THE TECH KNOWLEDGE ON THESE HEADLIGHTS FOR UP AND DOWN AND LEFT TO RIGHT MOVEMENT ARE FINE IF YOU ARE GOING UP HILL OR TURNING LEFT OR RIGHT. THEY HAVE BEEN TO BMW SERVICE IN LUBBOCK AND DALLAS TEXAS. I HAVE HAD SEVERAL FRIENDS AND FAMILY DRIVE THIS VEHICLE AND THEY EXPERIENCE THE SAME POOR VISIBILITY. *TR

FUEL GAUGE DOES NOT INDICATE AT FULL CAPACITY WHEN FILLED. *TR