2017 Buick Enclave Complaint Log

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue after being contacted several times. The contact had not experienced a failure.

The NHTSA has issued a recall due to a safety concern with the airbag since the airbag inflator may rupture causing metal fragments to explode into the vehicle interior causing death or harm to passengers. As a result these vehicles have been designated as not safe to drive. While it appears through the Working Capital Assistance Program some type of compensation or assistance is being provided for dealers nothing is being done for those of us who own one of these vehicles. There is also absolutely no indication of when a remedy for this safety recall will be available; supposedly the defect is being addressed. Therefore we own a vehicle which has been declared unsafe to drive, yet nothing is being down to help owners of these vehicles. Why?

I was rear ended on the highway going 65 mph. The rear driver side was completely crushed. The air bags didn't go off. Seat belts didn't lock up and the driver's seat broke.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS) however, the contact was told the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I received a safety recall letter that states, "Parts to repair your vehicle are not currently available..." The recall is due to a defect, "which may result in injury or death to vehicle occupants." How can this be okay? What recourse to I have?

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

I'm registering a complaint about the length of time that owners/drivers are having to drive their vehicles without remedy for the airbag safety recall N232404980. We were notified of the air bag defect, with risk of harm/death, in June 2023. Parts were not yet available for repair as of that time. We were advised that we would be notified when parts became available. They are still not yet available 6-7 months later in February 2024. There is personal risk in driving these vehicles, risk to the safety of our families, and an impact to the trade-in value and market for our vehicles. If GM cannot ready parts in a reasonable time, they should be required to compensate vehicle owners for the value of our vehicles plus the forgone tax benefit associated with having a trade with auto purchase.

REF GM safety recall N232404980 dated June 2023. As of today, May 21, 2024, no remedy is available apparently due to parts not available. It is now approaching a year without any additional unsolicited information from GM Recall personnel. The local Dealer has no remedy as they are at the mercy of GM. This recall expresses possible personal injury or death should an event causing airbag activation. This vehicle is a daily driver and exposes occupants to undue exposure to injury or death. I am asking the NTSA to followup with GM and push for an accelerated solution for their customers. Please provide any information that you can to me via email to: [XXX] or via phone at [XXX] . If this is not the correct area to handle this issue, please email me with the proper contact information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Buick Enclave. The contact was notified of NHTSA Campaign Number: 23V334000 (Air Bags). The local dealer was made aware of the issue and three separate appointments were scheduled to have the recall repair performed. The contact arrived for the appointments and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

See attached document for complaint

This recall has been open since June 2023 without remedy. I have been waiting a remedy to trade the car in on a newer vehicle. However, the dealership will not pay me fair value since the car cannot be resold until the recall is resolved. This is criminal and needs to be resolved immediately.

There has been a recall on vehicle and I received notice May of 2023. I have inquired several times throughout the year and GM still does not have parts to correct the problem. To this date the manufacturer (General Motor] has not rectify the problem. I am Concern about airbag recall. I am frighteningly had to drive dangerous vehicles while waiting for the automaker to replace defective airbags. I am a very busy person and I do travel a lot

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (AIR BAGS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Unknown

Takata recall. The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Have contacted GM and they have no estimated date for repairing my vehicle. As a senior I am very concerned that any mistake could have dire consequences. Appears they can repair Chevys and Cadillacs, why not Buick? Recall was in May, we are now approaching two months.

Takata recall. The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V3340000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There was no incident, yet, but GM is for whatever reason dragging their feet for a solution. It has been almost 7 months since I received the recall notice and nothing has been rectified. I fear every time I get into my car to go anywhere!

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

WAS NOTIFIED IN MAY OF 2023 OF THE AIRBAG RECALL. STILL NO REMEDY WHAT SO EVER. I DRIVE THIS CAR ON A DAILY AND IS TERRIFIED OF GETTING INTO AN ACCIDENT. I PURCHASED THIS CAR DUE TO THE SAFETY RATINGS AND NOW NOT SO MUCH. HOW ARE MANUFACTURERS MAKING NEW CARS WITH AIRBAGS AND STILL NO REMEDY FOR THIS?

NHTSA Recall Number23V334 Recall StatusRecall Incomplete, remedy not yet available It will be one year next month and still no remedy. I want to trade this car and dealerships have significantly reduced the value citing the unresolved recall restricting their resale.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

DEFECTIVE AIRBAG. BUICK HAS NOT REPAIRED IN A TIMELY MANNER. RECALL WAS ISSUED OVER ONE YEAR AGO (05/10/2023), AND BUICK CAN PROVIDE NO INFORMATION WHEN THEY WILL HAVE THE PARTS AVAILABLE TO DO REPAIR. STATUE IS "REMEDY NOT YET AVAILABLE". THIS VEHICLE IS UNSAFE TO DRIVE WITH THIS DEFECT.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

No problem with my airbag, yet. I am just concerned that it has been over a year and there is no remedy for this problem, I feel like the manufacturer has had ample time to find a solution. I was told to file a complaint and hope someone will address this issue in a timely manner.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact’s father owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Bob Weaver Chevrolet Buick GMC (2174 W Market St., Pottsville, PA 17901), who declined to provide a loaner vehicle. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

LUCKILY, THERE HAS BEEN NO INCIDENT SO FAR. I WANT THE AIRBAG RECALL FOR MY BUICK TO BE COMPLETED AND AM REALLY TIRED OF WORRYING ANY TIME ANYONE DRIVES MY VEHICLE. NOW THE SOLUTION IS NOT AVAILABLE! VERY FRUSTRATING. IT HAS BEEN NEARLY 1 YEAR.

The contact owns a 2017 Buick Enclave. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A recall for this potentially deadly recall has been on this car for over a year. I think this should be considered untimely as it is unsafe and we are in fear driving this vehicle.

The contact owns a 2017 Buick Enclave. The contact stated that while attempting to start the vehicle however, the battery failed to provide adequate cold cranking amps (CCA) to start the vehicle. The contact replaced the battery himself. The contact noticed the vehicle was unvented. The new battery was reinstalled correctly. The manufacturer was made aware of the failure and opened a case regarding the failure. The approximate failure mileage was 80,000.

The battery, which is housed within the passenger compartment, began emitting fumes that caused passengers to experience physical symptoms of nausea and headache, followed by smoke and extreme heat. We realized what was going on and turned off the engine before it caught fire, but there were no warning lights on the dash and no messages from the vehicle itself. Initially we thought it was a smell outside of the vehicle. Even the vehicle app diagnostics don't report any kind of an issue.

Rear wiper will not turn off

When driving the vehicle and going from 2rd to 3rd gear (approximately 20-30mph and 2000 rpm) the vehicle will shudder and shake. The problem is consistent. When driving the vehicle, the shakiness of the vehicle slows down acceleration and causes the car to swerve a little. No warning lights come on when this happens. The car has been checked by my mechanic who I have been using for over 30 years.