2011 Buick LaCrosse Complaint Log

CAR WAS PARKED IN OUR GARAGE AT 2:30 PM. I WENT INTO THE GARAGE AT 7:45 PM AND FOUND IT EXTREMELY HOT (115F), OPENED THE GARAGE DOORS AND TRIED TO START THE CAR TO GET IT OUT OF THE GARAGE. WOULD NOT START AND CALLED AAA FOR A TOW. AAA SUGGESTED CALLING POLICE & FIRE. POLICE CAME AND THEY CALLED FIRE DEPT. TEMP UNDER HOOD REGISTERED 150F AND CO ALARM IN BASEMENT STARTED TO GO OFF. FIREFIGHTERS PUT ON PROTECTIVE GEAR, ENTERED HOUSE AND THEIR CO MONITORS WENT OFF IMMEDIATELY. GAS LINE SHUT OFF, HOUSE VENTED. CAR EVENTUALLY TOWED TO DEALERSHIP NEARBY. GAS COMPANY CAME THAT EVENING TO RESTART AND INSPECT DRYER, WATER HEATER, STOVE AND FOUND NO CO PROBLEM. HAVE YET TO HEAR FROM THE DEALER (FLEMINGTON BUICK) AS TO CAUSE, ISSUES, RESOLUTION. UPDATE 9/15/15*CW THE CONSUMER HAS SINCE TRADED THE VEHICLE. UPDATED 10/15/15*JB

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

AIR BAG LIGHT FRONT PASSENGER STAYS ON WAS NOT INVOLVED IN A ACCIDENT

WHILE DRIVING, USING THE NAVIGATION SYSTEM FOR DIRECTIONS, THE DISPLAY CHANGED FROM DAY MODE TO NIGHT MODE RENDERING IT UNREADABLE. THE TIME OF DAY WAS AT LEAST TWO HOURS AFTER DAWN AND WAS WAS OVERCAST. THE DISPLAY REMAINED DARK FOR NEARLY AN HOUR. THIS ALSO AFFECTED THE BACKUP DISPLAY AS WELL, RENDERING IT USELESS. THE RADIO WAS ALSO USELESS AS STATIONS COULD NOT BE SELECTED.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 8 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE FAULTY POWER SENSOR; HOWEVER, THREE WEEKS AFTER THE REPAIR, THE FAILURE RECURRED. THE DEALER WAS UNABLE TO LOCATE THE ISSUE. IN ADDITION, THERE WAS EXCESSIVE HESITATION WHENEVER DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THERE WAS A NOISE COMING FROM THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,000. UPDATED 8/21/15*CN UPDATED 10/26/2017*CN

TAKATA INFLATORS: MY AIRBAG LIGHT HAS BEEN ON FOR ALMOST 2YEARS AND I SEE THAT IS A RECALL ON AIRBAGS FOR THE 2011 BUICK

I WAS MAKING A LEFT TURN AND THE CAR ACCELERATED TOWARDS THE RIGHT TOWARDS A CURB ON A RESIDENTIAL STREET AND STEERING WHEEL AND CAR WHEELS LOCKED UP. I COULD NOT TURN THE WHEELS AND THE STEERING LOST ITS POWER BRINGING THE CAR TO SLAM INTO THE CURB. I HAD NO CONTROL OF STEERING OR TURNING THE WHEEL OF THE CAR. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR A NON-RELATED ISSUE, THE TECHNICIAN STATED THAT UNKNOWN WIRES WERE BURNED UNDER THE HOOD. IT WAS VISIBLE THAT A FIRE OCCURRED UNDER THE HOOD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,000.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V447000 (SEATS). THE CONTACT STATED THAT THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAVE ISSUES WITH MY DEFROST SYSTEM IN MY 2011 BUICK LACROSSE WHICH IS CAUSING VISIBILITY ISSUES (SAFETY) WHEN I DRIVE. SEVERAL TIMES I HAD TO PULL OFF THE ROAD, ROLL DOWN MY WINDOWS AND TRY TO GET MY WINDSHIELD TO DEFROST SO I COULD SEE TO DRIVE. I LOOKED UP RECALLS ON CARS.COM AND NOTICED THAT THERE WAS A RECALL ISSUED IN MARCH 2011 FOR 2011 BUICK LACROSSE MODELS FOR THE ECC MODULE DESCRIBING THE EXACT SYSTEMS MY CAR IS HAVING. I CALLED THE BUICK 1-800 NUMBER TO INQUIRE ABOUT THE RECALL AND THE REPRESENTATIVE STATED THAT MY PARTICULAR VIN# WAS NOT ON THAT RECALL LIST BUT I COULD TAKE IT TO A DEALERSHIP FOR A DIAGNOSIS AND FOR REPAIRS AT MY EXPENSE. I EXPLAINED TO HER THAT I COULD NOT UNDERSTAND WHY IF MY CAR IS HAVING THE EXACT SAME ISSUES AS THE RECALL IS STATING WHY WOULD MY CAR NOT BE UNDER THE RECALL NOTICE. SHE STATED THAT IT WAS PROBABLY MANUFACTURED AT A DIFFERENT PLANT AND NOT AT THE PLANT WHICH RECALLS WERE ISSUED. MY QUESTION IS "IF I AM HAVING THE SAME EXACT ISSUES AS DESCRIBED IN THE RECALL FOR THE 2011 BUICK LACROSSE MODELS THAN WHY DO I HAVE TO PAY TO HAVE THE PROBLEM DIAGNOSED AND FIXED?" I BELIEVE THAT BUICK SHOULD TAKE RESPONSIBILITY AND CONTACT A DEALERSHIP TO HAVE MY CAR DIAGNOSED AND THEN IF IT IS DETERMINED THAT THIS IS THE SAME PROBLEM AS THE RECALL THEY SHOULD PAY FOR THOSE REPAIRS AS WELL. THIS HAS BEEN AN ON-GOING ISSUE SINCE I PURCHASED THE CAR (USED) IN OCTOBER 2014

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE BATTERY WAS RECHARGED AND LATER REPLACED. IN ADDITION, THE CONTACT STATED THAT WHEN APPROACHING TRAFFIC THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL DISPLAYED SEVERAL WARNING MESSAGES BEFORE THE VEHICLE RESTARTED BUT THE FAILURE OCCURRED TWICE. THE DEALER WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,178. PAM

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT HEARD A CLICKING NOISE COMING FROM THE DASHBOARD AS THE ELECTRONIC SUSPENSION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE ELECTRICAL SUSPENSION MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 29,988. UPDATED 02/18/15*LJ UPDATED 9/11/17*CN

PASSENGER AIR BAGS LIGHT REMAINS ON WHILE SEAT BELT IS IN PLACE, HAD THE PROBLEM FIX ONCE AND THE LIGHT STAYED MAYBE TWO WEEKS BUT HAS BEEN ON SINCE. *TR

ELECTRONIC CLIMATE CONTROL SYSTEM ALLOWS WINDSHIELD TO BECOME FOGGED OVER AND I CANNOT SEE TO DRIVE OR CONTROL HVAC SYSTEM. I CANNOT CONTROL THE HEATING, COOLING AND VENTILATION. EXAMPLE: THE SYSTEM SEEMS TO BLOW OR ALLOW WARM AIR IN CABIN WHEN THE A/C IS ON SET AT 68-72 DEGREES. THIS IS WHEN CAR IS IN MOTION AND AT IDLE ON ANY ROAD I TRAVEL. I REPORTED PROBLEM TO RICE BUICK-GMC, INC. 8330 KINGSTON PIKE KNOXVILLE, TN 37919-5449 (865) 693-0610 ON 9/16/2014, 9/25/2014 AND THE PROBLEM PERSISTED & GETTING WORSE TO DATE 01/07/2019. I JUST FOUND OUT ABOUT THIS IMPORTANT SAFETY RECALL. SAFETY RECALL IS LISTED FOR 2011 BUICK LACROSSE ON MARCH 4, 2011 NHTSA CAMPAIGN NUMBER: 11V149000 SOFTWARE IN ELECTRONIC CLIMATE CONTROL AFFECTS DEFROST SYSTEM REDUCING DRIVERS VISIBILITY AND COULD RESULT IN CRASH. UNABLE TO CONTROL HVAC SYSTEM. SECOND PROBLEM IS ENGINE/ EMISSIONS, CATALYTIC CONVERTER, SENSOR ERRORS. ALL HAVE CAUSED CHECK-ENGINE LIGHT TO COME ON.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V400000 (SEATS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT 65 MPH, THE VEHICLE WOULD LOSE POWER AND THE ENGINE LOSING POWER WARNING MESSAGE ILLUMINATED. ON ANOTHER OCCASION, THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH, THE VEHICLE START TO LOSE POWER. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHEN THE VEHICLE WAS STARTED, THE CLIMATE CONTROL FAILED TO OPERATE. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.

2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION PROBLEMS. *SMD THE CONSUMER STATED WHEN HE ATTEMPTED TO SHIFT FROM PARK TO REVERSE OR DRIVE, THERE WAS A 5-15 SECOND DELAY BEFORE THE TRANSMISSION RESPONDED. *JB

ATTEMPTED TO STOP FOR RED TRAFFIC LIGHT; APPLIED BRAKES BUT THEY FAILED TO STOP VEHICLE. CAR THEN ACCELERATED -- USED BOTH FEET ON BRAKE PEDAL UNSUCCESSFULLY. STEERING WHEEL LOCKED UP LAUNCHING CAR INTO VEHICLES PARKED IN A USED CAR DEALERSHIP LOT. *TR

ON MORE THAN 10-15 OCCASIONS I'VE EXPERIENCED INTERMITTENT FAILURE OF THE KEYLESS IGNITION, WHEREBY THERE IS ONLY ONE CLICK AND THEN NO ABILITY TO START MY VEHICLE UNLESS I CONTINUE TO PRESS THE BUTTON WHILE TURNING OFF ANY AND ALL AC, RADIO, POWER ETC. I PURCHASED THE CAR USED 1 YEAR AGO IN EXCELLENT CONDITION BUT NOTICED THAT IT ALREADY HAD A NEW BATTERY THAT WAS INSTALLED EARLIER IN 2013.THE VEHICLE IS A 2011 AND THAT SEEMED VERY ODD. WHAT I'VE NOTICED IS THAT THE BATTERY TERMINALS CONTINUALLY CORRODE MOSTLY ON THE "POSITIVE" TERMINAL AND I'VE REMOVED AND BRUSHED THEM SEVERAL TIMES AND TIGHTEN, AND THAT SEEMS TO WORK WHEN IT JUST ABSOLUTELY WON'T START. BIG INCONVENIENCE WHEN I'M USUALLY DRESSED IN A SUIT... UNFORTUNATELY, I'VE TAKEN IT TO THREE DIFFERENT GM BUICK DEALERSHIPS OVER THE PAST MONTH AND A HALF AND IT NEVER WILL REPRODUCE THE DEFECT WHEN I'M THERE, SO THEY'VE NOT BEEN ABLE TO EVALUATE AND REMEDY. NOTICED SERVICE BULLETIN PI-0412 FOR PARASITIC DRAIN/DISCHARGE SO NOW I'LL TAKE IT TO ANOTHER DEALERSHIP TO SEE IF THEY CAN DETERMINE THE CAUSE BASED ON THIS. VERY FRUSTRATING TO NOT BE ABLE TO HAVE THIS DIAGNOSED AND CORRECTED BEFORE I POTENTIALLY FIND MYSELF TOTALLY STRANDED AWAY FROM HOME. *TR

2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO VEHICLE INTEGRATED FLIP KEY SYSTEM. *SMD THE CONSUMER STATED HE NOTICED A PROBLEM WHILE DRIVING HIS MOTHER'S VEHICLE. IN ORDER TO ACTIVATE THE IGNITION, THE DRIVER MUST EXTEND THE BUICK INTEGRATED FLIP KEY. AFTER THE FLIP KEY WAS INSERTED INTO THE IGNITION, THE DRIVER MUST TURN THE BUICK INTEGRATED FLIP KEY DEVICE TO START THE VEHICLE. DURING THE PROCESS, THE DRIVER OFTEN INADVERTENTLY PLACED PRESSURE WITH HIS OR HER THUMB OR INDEX FINGER ON THE TRUNK LATCH DISENGAGEMENT SWITCH. THE SWITCH DISENGAGED THE TRUNK SECURITY LATCH. HOWEVER, THE TRUNK DID NOT OPEN, TO THE POINT WHERE IT WAS NOTICEABLE TO THE DRIVER OR PASSENGERS. HOWEVER, WHILE STOPPING, THE UN-LATCHED TRUNK INEVITABLY OPENED.

WHILE TURNING LEFT AT A MAJOR INTERSECTION, CAR LURCHED FORWARD AND GAINED SPEED/MOMENTUM WHILE AT SAME TIME STEERING WHEEL BECAME STIFF AND VERY DIFFICULT TO TURN & DRIVER COULD NOT CONTROL THE CAR. CAR DID NOT COMPLETE THE LEFT TURN BUT RATHER CONTINUED DRIVING AS IF ALL ON ITS OWN AND CRASHED INTO A HIGH CURB ON RIGHT SIDE OF CAR. AIR BAGS DID NOT DEPLOY; FRONT CAR PARTS SIMPLY CRUMBLED AND FELL OFF; SUSPENSION WAS RUINED; CAR TIRE WAS PUNCTURED ALONG WITH THE TIRE RIM BEING CRACKED CLEAR THROUGH IN A COUPLE OF AREAS. DRIVER WAS INJURED WITH HEAD INJURY, CRACKED RIB, AND BROKEN RT. FOREARM. CAR WAS TOTALED OUT BY THE INSURANCE COMPANY. *TR

I HAVE ISSUES WITH THE A/C IT DOES IT'S OWN THING AT TIMES. THE A/C FAN NEVER HAS BLOWN STRONG. IT'S LIKE THE DUCK WORK IS OBSTRUCTED SOME HOW. SITTING STILL AT TIMES THE A/C DOES NOT BLOW COLD AT ALL UNTIL YOU MOVE THEN IT STARTS TO BLOW COOL. AT TIMES A SMALL PART OF THE COOL AT TIMES SMALL AMOUNTS OF AIR SEEPS THROUGH THE DEFROSTER AND FOGS UP THE WINDSHIELD ESPECIALLY AT NIGHTS.

I RECENTLY BOUGHT A USED 2011 BUICK LACROSSE CXL. I LIKE THE CAR A LOT BUT AFTER A FEW TRIPS I NOTICED THAT MY NECK AND HEAD POSITION WAS CONSTANTLY BEING PUSHED FORWARD MAKING ME MORE AND MORE UNCOMFORTABLE. I ALSO NOTICED THAT THE HEADREST IS SO LARGE THAT IT IS DIFFICULT TO SEE BEHIND ME ESPECIALLY TO THE LEFT FOR ONCOMING TRAFFIC OR OBSTACLES. I UNDERSTAND THAT THE MANUFACTURERS WERE REQUIRED BY NHTSA TO MAKE THE HEADRESTS TOO FAR FORWARD AND TOO LARGE FOR "SAFETY" REASONS. IF SO, YOU HAVE SUCCEEDED IN MAKING MY TIME BEHIND THE WHEEL BOTH UNCOMFORTABLE AND LESS SAFE BECAUSE MY NECK IS CONSTANTLY BEING PUSHED FORWARD AND I CAN'T SEE BEHIND ME VERY WELL. I DOUBT THAT YOU WILL RESPOND OR, MORE UNLIKELY, MAKE CHANGES TO IMPROVE THIS PROBLEM BUT I HAVE TO DO SOMETHING TO EXPRESS MY OUTRAGE AT WHAT YOU HAVE DONE. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DEFROSTER/DEFOGGER SYSTEM IN THE FRONT OF THE VEHICLE MALFUNCTIONED. THE CONTACT STATED THAT THE DEFROSTER/DEFOGGER STOPPED WORKING AND WOULD NOT DEFROST THE WINDSHIELD IN COLD TEMPERATURES. IN ADDITION, WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE BECAME FROSTED WITH ICE AND DECREASED THE CONTACT'S VISIBILITY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT'S VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V149000 (VISIBILITY). THE FAILURE MILEAGE WAS APPROXIMATELY 7,000.

WHEN DRIVING OVER A BUMP OR TURNING CAR WILL SOMETIMES SHUT OFF AND THE STEERING WILL LOCK UP. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DECELERATING, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND AGREED TO SEND A ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 24,000. *TR

BACKING INTO PARKING SPACE WHEN BRAKES FAILED. NO PRIOR WARNING OR FAILURE LIGHTS EVER CAME ON. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS OVER A BUMP, A LOUD KNOCKING NOISE CONTINUOUSLY EMITTED FROM THE FRONT PASSENGER'S SIDE. THE FAILURE OCCURRED WHENEVER ENCOUNTERING UNEVEN ROAD SURFACES OR BUMPS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE FAILURE WAS CONTRIBUTED TO THE FRONT END SUSPENSION AND THE VEHICLE PERFORMED AS DESIGNED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.

2011 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO ENGINE MALFUNCTION. *SMD THE CONSUMER STATED SHE WAS DRIVING DOWN THE ROAD, WHEN THE VEHICLE SHUT DOWN, THE DASHBOARD READ, ENGINE IS LOSING PRESSURE. THE VEHICLES SPEED DROPPED TO 10 MPH AND BEGAN SHAKING OUT OF CONTROL. THE CONSUMER STATED THE INCIDENT HAPPENED A TOTAL OF 4 TIMES BETWEEN JANUARY AND FEBRUARY. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE DEALER STATED THE WATER PUMP AND BALANCE SHAFT CHAIN NEEDED TO BE REPLACED. ON FEBRUARY 2, 2013, THE DEALER ONLY FOUND A HALF QUART OF OIL IN THE VEHICLE. THE CONSUMER TOOK THE VEHICLE TO WHERE IT WAS PURCHASED FROM AND THE ONLY THING THEY FOUND WAS MOISTURE IN CERTAIN AREAS. THE MOST RECENT INCIDENT HAPPENED ON JANUARY 6, 2014, WHERE THE CHECK ENGINE LIGHT ILLUMINATED. *JB UPDATED 03/13/14

NEW BUICK WITH LESS THAN 30,000 MILES (18 MONTHS OLD), LEFT REAR WHEEL BEARING WENT BAD AND HAD TO BE REPLACED. 48,000 (22 MONTHS OLD) BOTH RIGHT AND LEFT (AGAIN) REAR WHEEL BEARINGS BAD AND HAD TO BE REPLACED. THREE REAR WHEEL BEARINGS, LESS THAN 50,000 MILES CAR LESS THAN 2 YEARS OLD....SEEMS MORE THAN A BIT EXCESSIVE. *TR

FRONT LEFT TIRE AND RIM CAME OFF. SPOKE OF THE WHEEL REMAINED. LEFT REAR TIRE BLEW. FRAGMENTS FROM LEFT FRONT WHEEL PIERCED TIRE. POLICE REPORT 31-798-12... UPDATED 11/07/12 *BF

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE FRONT END OF THE VEHICLE. THE VEHICLE SWERVED AND CRASHED INTO THE GUARD RAIL. THE DRIVER SUSTAINED BRUISES. A POLICE REPORT WAS FILED. THERE WERE TWO OTHER VEHICLES INVOLVED AND ONE OF THE DRIVER'S SUFFERED FROM AN UNKNOWN INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THERE WAS ALSO DAMAGE TO THE FRONT SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,449.

WHEN TURNING LEFT AT A TRAFFIC LIGHT, MY CAR LOST POWER AND I WASN'T SURE I WAS GOING TO MAKE IT AROUND THE CORNER. AFTER A FEW SECONDS MY CAR REGAINED POWER. 45 MINUTES LATER, I MADE A RIGHT TURN INTO HEAVY TRAFFIC AND THEN FELT A SUDDEN LURCH. I LOOKED IN THE REAR VIEW MIRROR AND SAW THAT MY TRUNK HAD POPPED OPEN. I MANAGED TO GET OFF THE HIGHWAY, PARKED THE CAR AND TURNED OFF THE IGNITION. I GOT OUT, CLOSED THE TRUNK, GOT BACK IN THE CAR, AND FASTENED MY SEATBELT. BEFORE I COULD CLOSE THE DOOR, THE TRUNK POPPED OPEN AGAIN. THIS OCCURRED THREE TIMES BEFORE THE TRUNK FINALLY STAYED CLOSED. A FEW MINUTES LATER, I PARKED THE CAR, OPENED THE DOOR, STARTED TO GET OUT AND THE WARNING CHIME SOUNDED. I GOT BACK IN AND SAW THAT THE ON THE CONSOLE SHIFT LEVER THAT INDICATES YOUR CAR IS IN PARK WAS LIT UP EVEN THOUGH THE CAR WAS TURNED OFF. IN ORDER TO GET THE LIGHT TO GO OFF, I HAD TO RESTART MY CAR AND THEN TURN IT OFF AGAIN. NEXT I PUSHED THE ONSTAR PHONE BUTTON AND ASKED TO CALL MY HOME. I GOT A BUSY SIGNAL. I CALLED A SECOND TIME AND MY HUSBAND AT THE NUMBER I WAS CALLING, HEARD ME TELLING ONSTAR CALL MY HOME' BUT I COULDN'T HEAR HIM TRYING TO TALK TO ME. ALL OF THESE THINGS HAPPENED WITHIN 1 1/2 HOURS. THE NEXT DAY, I FOUND THAT I COULD NOT LOCK THE DOOR BY TOUCHING THE LOCK SPOT ON THE OUTSIDE DOOR HANDLE. THEN I COULD NOT UNLOCK THE CAR DOOR BY PULLING ON THE DOOR HANDLE WHEN THE KEY WAS IN MY POCKET. I HAVE HAD THE CAR FOR 1 YEAR AND EIGHT MONTHS AND THE DRIVER'S MEMORY SEAT HAS OFTEN LOST ITS MEMORY. SOMETIMES JUST ONE BUTTON BUT MOST OF THE TIME BOTH BUTTONS. PRIOR TO THIS I HAD BEEN HAVING TROUBLE WITH MY TRUNK. I'D LEAVE MY CAR PARKED IN A PUBLIC PARKING LOT AND COME OUT TO FIND MY TRUNK WIDE OPEN. ON MAY 3RD THE GM DEALER REPLACED A PART HOPING TO FIX THIS PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012 *JS

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012 *JS

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE PARKED HE ATTEMPTED TO START THE VEHICLE BUT THE IGNITION FAILED TO START. THE VEHICLE WAS TOWED TO A DEALER WHO UNABLE TO DIAGNOSED THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000 AND THE CURRENT FAILURE MILEAGE WAS 30,000. THE VIN NUMBER WAS UNAVAILABLE.

SUDDEN AND UNEXPECTED ACCELERATION DURING A LOW SPEED (<5 MPH) TIGHT LEFT HAND TURN. FIRST INCIDENT RESULTED IN CRASH AGAINST HOUSE WALL, DAMAGE TO VEHICLE. VEHICLE REPAIRED BELOW INSURANCE DEDUCTIBLE, NO DAMAGE TO STRUCTURE. SECOND INCIDENT IN A PARKING LOT, ON OR ABOUT MAY 16, 2012, ABLE TO STOP VEHICLE WITH NO CRASH. THIRD INCIDENT OCCURRED AT NEIGHBORS HOUSE JUNE 26, 2012, CAUSING CRASH. DAMAGE TO VEHICLE AND GARAGE DOOR. ALL INCIDENTS OCCURRED WHEN LIFTING FROM ACCELERATOR PRIOR TO STEPPING ON THE BRAKE TO SHIFT INTO REVERSE (VEHICLE STILL IN DRIVE, NO BRAKING). AFTER 3RD INCIDENT VEHICLE WAS DRIVABLE BUT WAS TOWED TO THE SELLING/SERVICING BUICK DEALER. VEHICLE IS STILL BEING INVESTIGATED BY DEALER. CONDITION DOES NOT OCCUR EVERY TIME IN THE SAME TIGHT LEFT HAND TURN. TYPE OF TURN IS 90 DEGREES IN DRIVEWAYS TO SIDE LOADING GARAGES AND INTO PARKING SPACES. *TR

WHILE DRIVING VEHICLE, VEHICLE ELECTRONICS WENT INOPT WHILE CRUISING DOWN HIGHWAY AT 60 MPH. SPEEDOMETER, INSTRUMENT CLUSTER, TURN SIGNALS, NAVIGATION AND RADIO WERE ALL INOPT. *TR

HAVE HAD CONTINUED PROBLEMS WITH ADJUSTABLE STEERING WHEEL LOCKING MECHANISM THE DEALER HAS ADVISED THAT IT "IS THE WAY IT IS" RETURNED MULTIPLE TIMES . I WAS TO FIND A MAJOR SERVICE REPAIR ON LINE ABOUT THE PROBLEM AND CALLED THE DEALERSHIP. IT WAS THEN SUPPOSED TO BE REPAIRED...BUT WITHIN 5 MILES OF OUR HOME ON A TWISTING ROAD THE STEERING WHEEL BECAME DISCONNECTED FROM THE LOCKING DEVISE!!!! I WAS TO LOOSE CONTROL OF THE CAR DUE TO THE WAY IT HAPPENED...WITHOUT ANY WARNING AND LOST CONTROL WENT OFF THE ROAD. I WILL NOT DRIVE THE CAR..($40,000 +) DUE TO THE WAY IT IS NOW. THE DEALERSHIP..GM..WILL BE SENDING A TOW TRUCK TO RE SERVICE THE PROBLEM TODAY...(IF THE SAFETY PROBLEM IS CORRECTABLE ) THIS HAS BEEN A ON GOING PROBLEM AND DEALERSHIP SAYS 'THIS IS THE FIRST TIME WE HAVE SEEN SUCH A PROBLEM" (IF SO..WHY A SERVICE BULLETIN HAS BEEN ISSUED ..NHTSA 10038705..REFF PI-0462..? THE DEALERSHIP AND OR GM DID NOT STRESS THE SAFETY CONCERNS OF THIS PROBLEM. EVERYTHING ELSE ON THIS CAR HAS WORKED 100%...WITH EXCEPTION OF THE LOSS OF STEERING CONTROL AFTER SERVICING AFTER THE SERVICE WAS PERFORMED FOR THIS CONDITION. *TR

I PURCHASED THIS VEHICLE A FEW MONTHS AGO AND HAVE HAD TWO NEAR MISSES. BOTH INVOLVING A PERSON AS I WAS TURNING A CORNER. THE DRIVER HAS A HUGE BLIND SPOT (14") BETWEEN THE WINDSHIELD AND SIDE WINDOW GLASS WHICH INTEFERS WITH SEEING. IN ADDITION, THIS BLIND SPOT IS CLOSE TO THE DRIVER, MAKING IT MUCH WORSE. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE DRIVING 35 MPH, THE TRUNK OPENED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BODY CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE CONTINUOUSLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 9,400. UPDATED 08/17/16*LJ THE CONSUMER STATED THE TRUCK POPPED OPEN WHILE THE VEHICLE WAS SITTING IN THE DRIVEWAY AND IN THE PARKING LOT, AT HIS JOB. UPDATED 10/25/16.*JB

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE ATTEMPTING TO PARK THE VEHICLE, THE CONTACT COULD NOT SEE THE FRONT END OF THE VEHICLE HOOD, FENDERS, AND BUMPER OR THE GROUND IN ORDER TO VERIFY WHEN TO STOP. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE SALES MANAGER ADVISED THE CONTACT TO INSTALL A BACK UP BUMPER CAMERA TO THE FRONT BUMPER TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,050 . THE CONSUMER STATED WHERE THE HOOD AND DASH MEET AT THE WINDSHIELD, BOTH ARE RISING AND THE WINDSHIELD WIPERS SIT ON TOP OF THAT. IT IS DESIGNED FOR RECESSED WIPERS, BUT THE BLADES ARE NOT RECESSED. THEY SIT ABOVE THE HIGH PART OF THE DASH. ONE THIRD OF THE HOOD SURFACE WOULD BE INVISIBLE WITHOUT WIPER BLADES. TO SEE THE HOOD TOP SURFACE, THE CONSUMER MUST RAISE THE SEAT AND PLACE IT FORWARD, SO HE CAN HIS CHIN OVER THE TOP OF THE STEERING WHEEL. UPDATED 10/28/11 UPDATED 11/09/2011 *LN *TR

TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED THE VEHICLE HAD A PUSH BUTTON START ENGINE AND WHEN HE PUSHED THE BUTTON TO TURN THE VEHICLE OFF, THE ENGINE WOULD START WHILE HE WAS WALKING AWAY. THE VEHICLE REMAINED ON FOR TEN MINUTES DURING THE LAST TWO TIMES THE FAILURE OCCURRED; HOWEVER, THE DEALER STATED IT WAS COMPUTERIZED AND OFFERED NO ASSISTANCE. THE MANUFACTURER WAS NOTIFIED AND ALSO STATED IT WAS ALL COMPUTERIZED AND OFFERED NO ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 435.

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. WHILE THE VEHICLE WAS PARKED IN A RESIDENTIAL GARAGE WITH THE ENGINE TURNED OFF, THE VEHICLE UNEXPECTEDLY REVERSED INTO THE SIDE OF THE GARAGE DOOR AND CONTINUED TO ROLL, CRASHING INTO A CURB WHICH STOPPED THE VEHICLE. THE DRIVER SIDE DOOR AND FOUR RIMS WERE DAMAGED. THE DRIVER SIDE DOOR REQUIRED REPLACEMENT AND IN ADDITION, THERE WAS A DENT ABOVE THE FRONT PASSENGER SIDE BUMPER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THE FAILURE WAS RELATED TO THE POWER TRAIN. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER FOR DIAGNOSIS AND COLLISION REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 9,142. THE VIN WAS UNAVAILABLE.

BLIND SPOT WARNING SYSTEM (BSWS) INOPERATIVE QUE ON VEHICLE MULTI FUNCTION INFORMATION DISPLAY (MFID), LOCATED BEHIND THE STEERING WHEEL IN A 3"X4" AREA IS INADEQUATE. THE BSWS ON THIS VEHICLE IS VERY SUSTAINABLE TO ROAD SPRAY DURING RAIN EVENTS THAT RENDERS THIS SYSTEM INOPERATIVE. THE ISSUE IS IN THE WARNING THAT IS DISPLAYED TO THE DRIVER WHEN THIS OCCURS. THE MESSAGE DISPLAYED IS ONLY SHOWN FOR APPROXIMATELY 5 SECS, THEN IS REMOVED WITHOUT ANY DRIVER ACTION ACKNOWLEDGEMENT . NO ICON IS SHOWN TO REMIND DRIVERS OF ACTIVE MESSAGES. IF THIS MESSAGE IS MISSED, THE DRIVER IS NOT AWARE THAT THIS SYSTEM IS INOPERATIVE. ALSO, THERE IS NO MESSAGE TELLING THE DRIVER WHEN THIS SYSTEM BECOMES OPERATIONAL AGAIN. TWO POSSIBLE OUTCOMES. 1. THE DRIVER DOES NOT BELIEVE IN THE SYSTEM, LOSING THE BENEFIT OF THIS VALUABLE SYSTEM, ESPECIALLY IN THIS VEHICLE MODEL WITH ITS LARGE BLIND SPOTS, OR 2. THE DRIVER BELIEVING IN THE SYSTEM AND TURNS INTO TRAFFIC, NOT REALIZING THAT THE SYSTEM HAS BECOME INOP AND UNAWARE BECAUSE OF THE MISSED MESSAGE ON THE MFID. THESE ARE BASIC HUMAN FACTORS ISSUES THAT HAVE BEEN DEALT WITH IN THE AVIATION INDUSTRIES FOR YEARS. THE INDUSTRY NEEDS TO ADDRESS THESE TYPES OF ISSUES AS WE CONTINUE TO INCREASE OUR RELIANCE ON AUTOMATION IN THESE VEHICLES. THE LACK OF A STANDARD AND STANDARDS BETWEEN MANUFACTURERS WILL BECOME A SIGNIFICANT PLAYER IN COMING YEARS. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE SERVICE SUSPENSION LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 1,810.

THE 2011 BUICK LACROSSE WITH A 3.6 HAD POPPING SOUND UPON STARTING WHEN CAR WAS 5 DAYS OLD; BROUGHT TO DEALERSHIP AND WAS ASKED IF I WAS SURE IT WAS MY CAR. THEY CHECKED VEHICLE AND COULD FIND NOTHING WRONG. THE PROBLEM IS INTERMITTENT. IT POPPED UPON STARTING 8-9 MORE TIMES IN 3 WEEKS. UPON LEAVING A RESTAURANT, THE VEHICLE WOULD NOT START & HAD NO POWER; ONSTAR WAS OF NO USE. DEALER HAD CAR TOWED TO THEM; KEPT CAR FOR 10 DAYS AND PUT 160 MILES ON IT AND I WAS TOLD THAT THEY REPROGRAMMED 3 COMPUTERS BUT COULD NOT REPLICATE THE POPPING SOUND. I PICKED UP MY CAR AND DISCOVERED THAT IT HAD BEEN HIT WHILE AT DEALERSHIP. DEALERSHIP HAD CAR PAINTED. I GOT MY CAR ON TUESDAY, THURSDAY IT POPPED TWICE. RETURNED CAR TO DEALER AGAIN. THEY TOLD ME TO PICK CAR UP THAT THEY COULD NOT FIND A PROBLEM. THEY FOUND THAT THE EXHAUST EXPANDED UPON STARTING AND MADE A POOFING SOUND. THEY SAID THAT THERE WAS NOTHING MORE THEY COULD DO. I HAVE BEEN IN TOUCH WITH BUICK EXECUTIVE OFFICES. THE CAR HAS 1087 MILES ON IT. IT HAD 287 WHEN I PURCHASED IT AND THEY PUT 160 MILES ON IT WHEN THEY HAD IT. I'VE ONLY HAD THE CAR 6 WEEKS AND 2 OF THOSE WEEKS IT HAS BEEN IN THE SHOP. THEY REFUSE TO GIVE ME ANOTHER VEHICLE LIKE THE ONE I HAVE OR GIVE MY MONEY BACK. WHAT OPTIONS ARE LEFT?? LEMON LAW. I DON'T REALLY WANT TO DO THAT. I LOVE THE RIDE OF THE CAR AND THE FEATURES, BUT I CANNOT ENJOY IT AT ALL AND DO NOT FEEL SAFE DRIVING IT. *TR

TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 4,300.