2023 Cadillac Escalade ESV Complaint Log

engine failure on the freeway no warning, no noise just all of sudden engine failure went to body shop, and they immd found out need to REPLACE engine, and they have the engine in stock. meaning, GM is aware this can has engine problem, thats why they have engine in stock and NO recall or alert notified customers. imagine what happened if i was drivng 80 miles per hour and all of sudden lost control requested car buy back from Cadiallac, they refused without any reason provided.

1. 01/09/2024 engine failure on freeway No warning, no noise, just all of sudden 2. Pull back to Dealership One day later, they said engine would need to REPLACE, and saying they have engine in stock and can replace IMMD. *** Crestview Cadillac 3. Bodyshop mentioned 4 same type of vehicle has the same issue 4. I talked to CS with Cadillac, but they turned down the buy back 5. Then I submitted the complaint to BBB Autoline, they JUST called me today saying they won’t able to buy back Instead of offer some Cadillac point. *** I refused, I told her this is beyond normal, and Cadillac is aware safety issue on this engine. The rep said they did the recall last year, but I explained to her that even worse, after fixing the safety issue still existed I am lucky the engine failure was on sunny day, imagine it was in raining day I already dead.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving 45-50 MPH, the vehicle stalled. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer with the assistance of a Police patrol. The dealer diagnosed that the engine was blown, and the engine was replaced. Additionally, the contact stated that while driving at various speeds, the vehicle stalled and was able to be restarted after 20-45 minutes. The contact was unable to pull to the side of the road. The check engine warning light was illuminated. The vehicle was taken to a second dealer, Cadillac of Manhattan (646 11th Ave, New York, NY 10036) several times; however, the failure could not be duplicated. The contact stated that while driving 45-50 MPH, the vehicle stalled inadvertently and was rear-ended by another vehicle. The contact stated that the accident was a fender-bender. There was no injury sustained. No Police report was filed. The vehicle was able to restart after 20-45 minutes. The contact resumed driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 28,000.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while driving approximately 55 MPH, the vehicle stalled. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that a software update was needed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was approximately 700.

The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved asap.

When the car reached approximatly 10,000 miles we had two cylinders drop causing the engine to fail and leave us stranded. We contacted Cadilac and they insisted there was no issue with the vehicle, we asked for them to buy the vehicle back or take it back and they insisted that there was no issue with the vehicle. We soon learned that there have been over a dozen other vehicles that have been brought into the same dealership with the same issue. They repaired the vehicle and said it was safe, but my wife still doesn't feel safe driving the vehicle for fear of it breaking down on long trips. I feel GM should take the vehicle back, but they won't do anything to help make the customer feel safe.

The contact owns a 2023 Cadillac Escalade ESV. The contact stated that while reversing into a parking space, the auto brake engaged sporadically. The contact stated there were no objects nearby to have caused the auto brake system to activate. Additionally, the contact stated the vehicle was turned off and the transmission was inadvertently shifted into neutral (N). The contact stated that after disabling the traction control and stability control features, the function restarted while driving above 20 MPH. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was 1,506.

I JUST PURCHASED THIS 2023 CADILLAC ESCALADE AND MANY MORE CUSTOMERS HAVE STATED THE SAME ISSUE WITH THEIR NEW CADILLAC ESCALADE. THE CAMERA FRONT/REAR GUIDELINES/ ARE MISSING MAKING PARKING AND OTHER THINGS VERY DANGEROUS TO COMSUMERS AND PEDESTRIANS. PLEASE FOLLOW UP ON THIS SINCE THESE VEHICLES ARE BEING SOLD LIKE THIS AND GM HAD KNOWLEDGE OF THIS YET THEY DO NOT FIX THIS PROBLEM. THANK YOU.

Engine light is on solid. Veichile did stall while driving at Highway and vehicle will shake stop at red light. Noise when vehicle moving.

No Grid Lines on back up camera or forward camera views. The grid line option is grayed out and unavailable. A hourglass icon appears constantly as indicating an issue. This makes reversing into parking spaces very difficult.