2006 Cadillac SRX Visibility & Wipers Problems

TL*THE CONTACT OWNS A 2006 CADILLAC SRX. THE VEHICLE WAS PARKED AND THE GLASS SUNROOF WAS SHATTERED. THE POLICE INSPECTED THE SUNROOF AND STATED THAT THE WINDOW SHATTERED ON IT'S OWN AND WASN'T VANDALISM. THE POLICE DIDN'T FEEL THE NEED TO PROVIDE A POLICE REPORT. AN INSURANCE CLAIM WAS FILED. GENERAL MOTORS STATED THAT THE REPAIR WAS THE CONTACT'S RESPONSIBILITY. THE PRICE TO REPAIR THE SUN ROOF WAS $1,300. THE PURCHASE DATE, VIN AND ENGINE SIZE WERE NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 115,000.

SUNROOF HAS HAD MULTIPLE PROBLEMS. IN THE FIRST 6 MONTHS, THE CAR HAS HAD 7 VISITS TO THE SHOP BECAUSE OF SUNROOF PROBLEMS. I AM WAITING FOR IT TO SHATTER LIKE THE SO MANY OTHER COMPLAINTS I AM HEARING ABOUT. I AM NERVOUS THAT MY KIDS WILL BE IN THE CAR WHEN IT DOES SHATTER. *JB

DT*: THE CONTACT STATED THE SUNROOF SHATTERED EARLY IN THE MORNING ON SATURDAY, JULY FIRST. PRIOR TO THIS INCIDENT THERE WERE PROBLEMS WITH THE MOONROOF NOT CLOSING PROPERLY . DURING THE FIRST INCIDENT, THE VEHICLE WAS IN THE DEALERSHIP FOR SEVEN DAYS REGARDING THE MOONROOF AND THE ISSUE WAS NOT RESOLVED. WHEN IT WAS TAKEN BACK TO THE DEALER, THE MOONROOF, SUNROOF/TRACKS AND SIDE PANELS TO THE REAR OF THE TRUCK WERE DISASSEMBLED AND REPLACED. THE REPAIR WAS A COLLABORATIVE EFFORT ON BETWEEN THE DEALER AND THE MANUFACTURER. AFTER THE THE PROBLEM PERSISTED, THE DEALER DETERMINED THAT THEY WOULD NOT REPAIR THE SUNROOF AGAIN WITHOUT A COST. THE DEALER STATED THERE MUST HAVE BEEN A FRACTURE TO THE GLASS BY AN EXTERNAL OBJECT BECAUSE THERE HAVE BEEN NO PREVIOUS COMPLAINTS ON THIS ISSUE. THE CONTACT REFERRED TO WWW.CONSUMERAFFAIRS.COM WHERE THERE IS AN ARTICLE DATED JANUARY 2, 2006, STATING THAT NHTSA IS INVESTIGATING 17 COMPLAINTS FOR THE CADILLAC SRX FROM 2004- 2006. THE ARTICLE ALSO CITES 19 INJURIES SUSTAINED DUE TO THE SUNROOF DEFECT. ON A MESSAGE BOARD OF CADILLACOWNERS.COM, A OWNER OF 2005 SRX ALSO HAD THE SUNROOF SHATTER.