2010 Cadillac SRX Complaint Log

PAINT PEELING ON SIDE MIRROR AND HOOD. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE STABILIZER AND BRAKE WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE HE NOTICED THAT THE FRONT PASSENGER SIDE WHEEL HUB COMPLETELY DISINTEGRATED DAMAGING ROTORS AND THE BRAKES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN VERIFIED THE FAILURE AND STATED THAT THE WHEEL HUB ASSEMBLY, BRAKES, ROTORS AND THE STABILIZING UNIT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 70,000 AND THE CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS FAILED TO OPERATE CORRECTLY AND THE DRIVER WAS UNABLE TO SEE THE ROADWAY. THE CONTACT STATED THAT THE LOW BEAM LIGHTS FAILED SO THE HIGH BEAMS HAD TO BE ACTIVATED. WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE SERVICE, THE SUN ROOF WAS LEFT OPEN AND THE INTERIOR OF THE VEHICLE BECAME WET. THE VEHICLE WAS LEFT AT THE DEALER FOR THREE MONTHS WITH WATER INSIDE THE VEHICLE. THE DEALER FINALLY REPLACED THE CARPET; HOWEVER, SINCE RETRIEVING THE VEHICLE FROM THE DEALER, IT EXPERIENCED ELECTRICAL ISSUES AND THE HEADLIGHTS FAILED TO OPERATE CORRECTLY. THE VEHICLE WAS TAKEN TO THE DEALER AND THE HEADLIGHT LENSES WERE CLEANED. THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.

VEHICLE HAS AN ELECTRIC OPERATED REAR HATCH. VEHICLE WAS IN THE GARAGE, NOT RUNNING AND WIFE HAD OPENED THE REAR HATCH AND WAS REMOVING ITEMS FROM THE BACK WHEN THE HATCH ACTIVATED AND CLOSED ON IT'S OWN, KNOCKING HER DOWN AND PINNING HER UNDER THE LID. SHE MANAGED TO FREE HERSELF BUT RECEIVED BRUISES ON HER ARM AND A SORE NECK. *TR

THE DASHBOARD PANEL WHICH DISPLAYS THE BACKUP CAMERA IS VERY ERRATIC. AS I PUT THE CAR IN REVERSE IT MAY OR MAY NOT RISE TO DISPLAY WHAT IS BEHIND. IF IT DOES RISE IT MAY GO UP AND DOWN SEVERAL TIMES WHILE BACKING UP THUS RENDERING THIS SAFETY FEATURE (THE BACKUP CAMERA) TOTALLY USELESS IF NOT DANGEROUS. *TR

THE HEADLIGHTS KEEP GETTING MOISTURE IN THE HEADLIGHTS REQUIRING THE WHOLE ASSEMBLY TO BE REPLACED AT A COST OF $1600 EACH TIME! I AM ON THE 3RD TIME REPLACING THE HEADLIGHTS SINCE AUGUST OF 2013. FIRST TIME WAS COVERED UNDER WARRANTY, SECOND TIME WAS ONLY COVERED 95% BY GM. NO MY THIRD TIME WILL NOT BE COVERED AT ALL. THERE APPARENTLY SEEMS TO BE A BIG PROBLEM WITH THIS AND I CAN NOT UNDERSTAND WHY THIS PROBLEM IS NOT A RECALL NOTICE. THIS IS JUST ONE OF MANY, MANY ISSUES WITH THIS VEHICLE. *TR

THE IDIOT LIGHT OR GAUGE LIGHT CAME ON INDICATING THAT THERE WAS AN ELECTRICAL PROBLEM. WE BROUGHT THE VEHICLE RIGHT BACK TO THE USED CAR DEALER AND HE SENT THE VEHICLE DOWN THE BLOCK TO THE GM DEALER WHO FOUND SOME CORRODING WIRES , HE SUPPOSEDLY FIXED THEM. A COUPLE DAYS LATER THE LIGHT CAME ON AGAIN AND W BROUGHT THE VEHICLE BACK TO THE USED CAR DEALER WHO AGAIN BROUGHT IT TO THE DEALER WHERE THE CADILLAC WAS FOUND TO BE HEAVILY CORRODED IN THE HARNESS AREA BY THE DRIVERS SIDE.. THEY TOLD US THAT THERE MIGHT HAVE BEEN A LEAF CLOG BY THE WINDSHIELD AND THE WIPERS PREVENTING PROPER DRAINEDGE. AND THE WATER BACKED UP INTO THE CAR. THEY SUPPOSEDLY CHANGED THE HARNESS UNDER THE DRIVERS MAT. A COUPLE OF MONTHS LATER WE NOTICED THAT THE WHOLE DRIVERS SIDEWINDOW WAS VERY WET..WE DISMISSED THIS INCIDENT WITH A MUTUAL BEFUDDLEMENT. A COUPLE OF MONTHS LATER THE WHOLE DRIVERS SIDE WINDOW WAS FROZEN ON THE INSIDE OF THE CAR. WEEKEND OF FIGURED IT HAD SOMETHING TO DO WITH THE DRIVERS WINDOW BEING WET MONTH EARLIER. NOW HERE IT IS IN MARCH OF 2014 AND MY WIFE WAS LOOKING FOR SOMETHING IN THE CAR AND SHE HAPPENED TO TOUCH THE PASSENGER FRONT FLOOR MATT RIGHT AFTER A HEAVY RAIN AND SHE FOUND THE FLOORMAT SOAKED SHE GOT OUT THE WET-DRY VAC AND PULLED NEAR A HALF A GALLON OF WATER FROM THE RUG UNDERNEATH THE FLOOR MAT. *TR

MY HEADLIGHTS HAVE CONDENSATION AND ARE VERY DIM. THEREFORE, AT NIGHT IT IS VERY DIFFICULT TO DRIVE DUE TO THE DIMNESS. NOW, CADILLAC WANTS ME TO PAY UPFRONT FOR THE REPAIRS WHICH INCLUDES A DIAGNOSTIC TO BE DONE BY A CERTIFIED CADILLAC TECHNICIAN. I HAVE NO PROBLEM WITH HAVING CADILLAC DOING THE WORK BUT, I DO NOT THINK I SHOULD HAVE TO PAY UPFRONT. MY HUSBAND AND I ARE BOTH RETIRED AND ON A FIXED INCOME SO $1,500 IS A LOT OF MONEY FOR A PROBLEM THAT CADILLAC KNEW ABOUT FROM THE BEGINNING.

LOW BEAM HEAD LAMPS SO DIM FINDING IT NECESSARY TO DRIVE WITH HIGH BEAMS ON. REPLACED LIGHT BULBS, COSTING OVER $200, AGAIN BY LIGHTNING SPECIALIST COSTING $400. STILL UNABLE TO DRIVE SAFELY WITHOUT DRIVING WITH HIGH BEAMS. HAVE COME CLOSE TO HITTING PEDESTRIANS MORE THAN ONCE. VEHICLE IN MOTION

PURCHASED 2010 CADILLAC SRX NEW IN 2010.. IT NOW HAS 55,000 MILES. AT ABOUT 27,000 IT STARTED MAKING SOME SORT OF RUBBING, CRUNCHING GRINDING NOISE IN THE FRONT END. THOUGHT IT MIGHT BE BALL JOINTS OR SOMETHING ELSE IN THE FRONT END. NOISE GOES AWAY AFTER SOME DRIVING BUT ALWAYS COMES BACK AFTER SITTING FOR AWHILE. CADILLAC DEALER CANNOT FIND PROBLEM. NOISE GOES AWAY WHEN I TAKE IT TO DEALER AND COMES BACK AFTER I LEAVE. I DON'T KNOW IF DRIVING IT MAY BE DANGEROUS. NOISE MOST PRONOUNCED IN THE AM WHEN BACKING OUT OF MY GARAGE.

THIS IS A GENERIC SAFETY DEFECT APPLICABLE TO ALL CADILLAC VEHICLES FOR LAST SEVERAL YEARS AND OTHER MAKES WITH KEYLESS IGNITION SYSTEMS. THIS HAS HAPPENED BEFORE AND WILL HAPPEN AGAIN IF NOT REMEDIED. I VISITED A POST OFFICE TODAY IN DAYTON AREA. THIS LOCATION HAS SOME SORT OF STRONG FREQUENCY OPERATION IN THE AREA EVIDENTLY ON SAME FREQUENCY AS FOB STARTING SYSTEMS. I WAS UNABLE TO LOCK MY CAR (KEY DOES WORK) OR UNLOCK IT WITH FOB (AGAIN KEY IN DOOR OPERATES DOOR LOCKS). HOWEVER THE FOB SIMPLY DID NOT START CAR DESPITE SEVERAL EFFORTS OR AFTER INSTRUCTIONS TO PUT IN CONSOLE NEXT TO RECEIVER. HAD THIS BEEN AN EMERGENCY I WOULD HAVE BEEN UNABLE TO LEAVE THE AREA. THE CAR FINALLY DID START BUT ONLY AFTER A PERIOD OF TIME AND NUMEROUS ATTEMPTS. IF THE FOB DOES NOT REGISTER WITH THE SYSTEM THERE IS NO WAY TO START THE CAR. DOOR HAS KEY ACCESS THE REST OF THE IGNITION SYSTEM DOES NOT. THIS IS EXTREMELY UNSAFE AND NEEDS TO E ADDRESSED. THIS IS NOT AN ISOLATED INCIDENT AS TO EITHER THIS LOCATION OR MAKE AND MODEL OF CAR. *TR

EXCESSIVE MOISTURES INSIDE HEADLIGHT HOUSINGS. THE HEADLIGHTS ARE SO DIM THAT NIGHT DRVIG IS NO LONGER SAFE. FINALLY THIS WEEK THE DRIVER SIDE HEADLIGHT IS DEAD. THE PASSENGER SIDE LIGHT WAS REPLACE YEARS SGO WHILE THE VEHICLE WAS STILL UNDER WARRANTY. THIS HAS BEEN A SLOW PROGRESS.

UPON ACCELERATION FROM A COMPLETE STOP OR ROLLING STOP, THE VEHICLE WILL STALL FOR APPROXIMATELY 2-3 SECONDS. THIS INCIDENT HAS OCCURRED MORE THAN 5 TIMES IN THE LAST YEAR. THE VEHICLE CURRENTLY HAS 55,000 MILES. *TR

IN JANUARY, WHILE MY WIFE WAS DRIVING THE CAR WITH CHILDREN IN IT, THE ENGINE SUDDENLY STOPPED. LUCKILY, THE CAR BEHIND ALSO STOPPED AND HELPED HER PUSH THE CAR TO THE SIDE. AFTER A FEW TRIES, THE ENGINE STARTED AGAIN. THIS HAPPENED TWICE BEFORE THE CAR WAS SENT TO THE DEALER FOR REPAIR. THEY SAID TRANSMISSION WAS THE PROBLEM AND HAS BEEN FIXED. LAST SUNDAY, WHILE I WAS DRIVING ON A FREEWAY AT 65 MPH, THE ENGINE SUDDENLY STOPPED AGAIN. I HAD A HARD TIME STEERING THE WHEEL BUT WAS FORTUNATE ENOUGH TO CROSS LANES AND COME TO A STOP ON A FREEWAY. THE CAR IS IN THE DEALER FOR REPAIR BUT CADILLAC JUST ADVISED THAT THEY CANNOT GUARANTEE WHETHER THE CAR WILL STOP AGAIN IN THE FUTURE. THE GUARANTEE SHOULD COME FROM THE DEALERSHIP NOT CADILLAC AND SINCE I OWN IT, I SHOULD MAKE A DECISION TO DRIVE IT OR NOT. IS THIS CAR SAFE TO DRIVE SINCE MY SON WAS IN SUCH PANIC WHEN IT HAPPENED ON THE FREEWAY ? JUST SO LUCKY IT WAS EARLY MORNING WITH NOT MUCH TRAFFIC. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT AN ABNORMAL NOISE WAS HEARD FROM THE STEERING WHEEL WHEN TURNED ON INITIAL ENGINE START-UP. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE WAS 36,027.

WHEN I SHIFT TO PARK, THE DASH TELLS ME I HAVE NOT IN PARK AND I AM UNABLE TO TURN THE CAR OFF. I HAVE TO REVERSE, THEN SHIFT BACK TO PARK, SOMETIMES SEVERAL TIMES, IN ORDER FOR THE CAR TO FINALLY REGISTER THAT I AM IN PARK. ALSO, WHEN I SHIFT TO REVERSE, THERE IS A HUGE THUNKING NOISE. THIS IS AN INTERMITTENT ISSUE THAT CAN OCCUR ANYWHERE FROM 1 TIME PER WEEK TO SEVERAL TIMES. I HAVE BROUGHT THE VEHICLE IN FOR THE ISSUE TO CERTIFIED GM DEARLSHIPS AND POINTED OUT THAT SEVERAL MESSAGES ON BULLETIN BOARDS STATE IT'S A TRANSMISSION SHIFT CABLE. MANY OTHERS HAVE EXPERIENCED THE SAME PROBLEM, HOWEVER, IF THE DEALERSHIP CANNOT REPLICATE IT, THEY SAY THERE IS NOTHING TO FIX. I SAW A RECALL FOR THE SAME ISSUE FOR 2010 AND 2011 SRX'S, BUT THE DEALERSHIP SAID THAT MY VIN IS NOT PART OF THE RECALL ALTHOUGH I'M EXPERIENCING THE SAME ISSUE.

THE HEAD LIGHT LENS LEAK AT THE SEAM. BOTH HEAD LIGHTS ARE EFFECTED. MOISTURE ACCUMULATES INSIDE THE LENS AND DISTORTS THE HEAD LIGHT BEAM. THIS REDUCES THE CLARITY AND EFFECTIVENESS OF THE HEAD LIGHTS. I HAVE REPLACED ONE HEADLIGHT AT 45,000 MILES. THE HEAD LIGHT SEAL LEAKS WATER. POOR MANUFACTURING AND A SAFETY CONCERN. THERE SHOULD BE A RECALL. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS HAD CONDENSATION AND WOULD OCCASIONALLY FLASH ON AND OFF. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000.

BOUGHT THIS 2010 CADILLAC USED IN 2012. HAVE HAD REPEATED ISSUES WITH CONDENSATION IN LENSES AND POOR VISIBILTY TO THE POINT OF NOT EVEN SURE LIGHTS ARE ON? TOOK IT TO CADILLAC WHILE STILL UNDERWARRANY IMMEDIATELY AFTER PURCHASE. CLEANED OUTCONDENSARION AND SAID IT WAS ALL THEY COULD DO. I AM AFRAID THAT THE LIGHTS WILL FAIL COMPLETELY WHILE XRIVING, RESULTING IN DAMAGE OR DEATH. I'M SERIOUS.

HEADLIGHTS KEEPS BURNING OUT. REPLACED THEN 2 TIMES SINCE I'VE HAD IT. ENGINE KEEPS GOING OUT. BOUGHT THE CAR FOR $25,000. AND SPENT OVER $5000. ON THE SAME PROBLEM FOR THE TIMING CHAIN ISSUE, TWICE. REPLACED ALL CENTERBEARINGS WITHIN 1 1/2 YEAR. ENGINE LIGHT WON'T GO OFF. STILL CAN'T SEE TO DRIVE AT NIGHT.

I AM UNABLE TO SHIFT THE TRANSMISSION OUT OF GEAR (DRIVE INTO PARK) WHEN I GO TO PARK THE CAR. WHEN I DO SHIFT INTO PARK THE DASH READS "SHIFT INTO PARK" AS IF IT DOESN'T RECOGNIZE, EVEN THOUGH THE SHIFTER IS IN PARK AND I AM UNABLE TO TURN THE CAR OFF. I SIT THERE AND "JIGGLE" THE SHIFT KNOB FOR SEVERAL MINUTES UNTIL IT TURNS THE DASH ERROR MESSAGE OFF AND THEN THE CAR WILL TURN OFF AND I CAN FINALLY EXIT THE CAR. THIS CORRESPONDS WITH A NHTSA RECALL # 11V595. AND THE CAD DEALER AND GM ARE NOT COOPERATING WITH ME TO COVER THE FIX CHARGE. I AM FEARFUL OF ROLLING OR NOT BEING ABLE TO TURN THE CAR OFF, OR WORSE. *TR

I OWN A 2010 CADILLAC SRX, THE LOW BEAM HEADLIGHTS ARE SO DIM THAT IT MAKES DRIVING AT NIGHT DANGEROUS, THEY ARE SO DIM YOU CAN NOT SEE THE ROAD WELL ENOUGH TO DRIVE AND MUST USE THE HIGH BEAM LIGHTS TO SAFELY DRIVE, I HAVE CHANGED THE BULBS AND THE PROBLEM IS STILL PRESENT, THERE IS WATER INSIDE THE FIXTURES ALSO. *TR

SRX 4-SPONTANEOUS SHEAR OF RIGHT REAR TIE ROD/BAR WHILE TRAVELING 65 MPH ON MAJOR MULTI-LANE HIGHWAY, DAYLIGHT, DRY WEATHER CONDITIONS. NO BELLS OR WHISTLES. LOST CONTROL OF DIRECTION OF TRAVEL SWERVING BETWEEN LANES AS SPEED SLOWED AND/OR ATTEMPTING TO APPLY BRAKES. NOTED LOUD SQUEALING NOISE AND REAR-END SPARKING FOR SEVERAL MILES UNTIL A SAFE OFFROAD STOP WAS ACCOMPLISHED. DEFENSIVE DRIVERS BEHIND AND BESIDE ME AVOIDED IMPACT AND CATASTROPHIC EVENT. FLAT BED REQUIRED. OFFLOAD OF VEHICLE FROM THE FLAT BED AND MOVEMENT TO REPAIR BAY, REQUIRED MECHANIC'S TO "MANUALLY" KICK THE WOBBLING, MARKEDLY TILTED WHEELS UPRIGHT TO DIRECT AUTO TRAVEL IN A STRAIGHT LINE. DEALER EVALUATION FOUND RIGHT REAR TIE BAR SHEARED, AND LEFT REAR TIE BAR LINK LOOSE. DEALER MECHANIC REPORTED CORROSION AND PART DEFECT, SPECIFICS OF REPORT NOT SHARED. DEALER REPORTED "REPAIRED UNDER WARRANTY AND VEHICLE OPERATES AS DESIGNED." PERSONAL VEHICLE USE SPECIFICS INCLUDE NO OFFROAD USE, ONLY DEALER SERVICE, SEVERAL ELECTRICAL WARRANTY REPAIRS, MOST RECENT DEALER SERVICE WAS OIL CHANGE/LUBE 6/23/2012 , AND AIR BAG MODULE REPLACEMENT (WARRANTY) 7/5/2012. *TR

PURCHASED 2010 CADILLAC SRX NEW IN 2010. THIS CAR WAS IN THE DEALERSHIP GARAGE MORE TIMES THAN I OWNED IT IN THE FIRST 6 MONTH. AT 19,200 MILES, CAR WOULD NOT START. HAD IT TOWED TO DEALER. NO PROBLEM FOUND. RECHARGED BATTERY. THIS BATTERY FAILED A TOTAL OF 8 TIMES, FINALLY ON OCT. 25, 2010, BATTERY WAS BAD, ACCORDING TO DEALER, AND REPLACED. UNFORTUNATELY, THE WARRANTY HAD RUN OUT AND I HAD TO PAY $249.66. ISN'T IT STRANGE THAT THE DEALER DIDN'T FIND A DEFECTIVE BATTERY UNTIL THE WARRANTY RAN OUT. 8 TIMES THIS BATTERY FAILED. 8 TIMES I WAS STRANDED.

I WAS REAR-ENDED WHILE I WAS STOPPED IN TRAFFIC. THERE WAS MINOR DAMAGE TO MY REAR BUMPER HOWEVER THIS CAUSED NUMEROUS ISSUES WITH MY CAR IMMEDIATELY THEREAFTER. I EXPERIENCED NUMEROUS ELECTRICAL ISSUES AND THEN IT GOT WORSE. I LOST STEERING, BRAKES AND AND THE ENGINE STALLED. THE CAR BECAME IMMOBILE AND HAD TO BE TOWED TO THE DEALERSHIP. AFTER THEY SERVICED THE VEHICLE, THEY FOUND THAT THE BATTERY SHORTED OUT AND THE ECU HAD FAILED. I BELIEVE THAT BECAUSE THE PROBLEMS OCCURRED IMMEDIATELY AFTER THE COLLISION THAT IT WAS THE COLLISION THAT TRIGGERED THEM. I FEEL THAT THIS IS A DESIGN FLAW THAT COULD BE VERY DANGEROUS IN SUCH A SITUATION. *TR

THE LOW BEAMS ON THE CAR ARE VERY POOR, EVEN ON A CLEAR NIGHT. IF DRIVING IN THE RAIN IT IS MUCH WORSE. *TR

2010 CADILLAC SRX. CONSUMER WRITES IN REGARDS TO DRIVER SIDE FRAME BLOCKING THE VIEW OF THE ROADWAY WHEN MAKING A LEFT TURN *TGW THE DEALER DID AGREE, THERE WAS A BLIND SPOT. HOWEVER, THERE WAS NO REMEDY. *JB

PASSENGER HEADLIGHT ASSEMBLY IS FULL OF WATER, POSSIBLY DUE TO A FAULTY SEAL. THIS IS A KNOWN ISSUE AMONG OWNERS, AND WILL EVENTUALLY CAUSE THE HEADLIGHT TO SHORT OUT AND BECOME INOPERABLE. REPLACEMENT IS OVER $1500, AND CADILLAC REPLACES ASSEMBLIES WITH THE SAME FAULTY SEAL.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE REAR DOOR LATCH FAILED AND WOULD SPORADICALLY OPEN INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE REAR DOOR LATCH. THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 56,000.

BOTH FRONT HEADLIGHTS HAVE CONDENSATION AND WATER INSIDE THE CONTAINER. THIS MAY SHORT OUT THE HEADLIGHTS CAUSING A SAFETY ISSUE.

HEAD LIGHT ARE MOIST AND VERY LOW AND I BARELY CAN SEE AT NIGHT , IT'S A MANUFACTURER ISSUE AND I CAN'T AFFORD TO FIX IT IN MY OWN

PASSENGER SIDE HEAD LIGHT HAS ONGOING ELECTRICAL SHORT GOES OUT INDICATES ON THE INFORMATION CENTER THEN WILL RANDOMLY COME BACK ON TOOK IT IN TO THE DEALER NO FIX. ALSO WHEN TURNING TO THE LEFT OR THE RIGHT THERE IS SQUEAKING NOISE FROM THE TIRES AND SUSPENSION IT GETS WORSE WHEN COLD OUT. TO PAY 55,000.00 FOR A CAR AND HAVE ONGOING ISSUES. IT ALSO GOT NEW HEAD GASKETS AT 51,000 MILES AND A NEW TRANSMISSION AT 43,000 BECAUSE IT WOULDN'T GO IN TO REVERSE ONE AFTERNOON. HAD TO BE TOWED TO A DEALER WAS REPLACED UNDER WARRANTY. *TR

I PURCHASED MY 2010 SRX (USED) IN OCT 2011 FROM KING ACURA IN BIRMINGHAM, AL. IT HAD 23,000 MILES ON IT AT TIME OF PURCHASE. FROM THE DATE OF PURCHASE I HAVE HAD AN ISSUE WITH A RUBBING NOISE WHEN THE WHEELS ARE TURNED TO THE LEFT OR RIGHT. THE NOISE SEEMS TO BE WORSE WHEN THE VEHICLE IS COLD. I HAVE HAD THE VEHICLE INSPECTED AT OUR LOCAL CADILLAC DEALERSHIP, AND THOUGH THEY DID HEAR THE RUBBING NOISE, THE TECHNICIANS WERE UNABLE TO DETERMINE A CAUSE. IN ADDITION TO BEING VERY ANNOYING, ESPECIALLY AFTER PAYING PREMIUM PRICES FOR A LUXURY VEHICLE, I AM CONCERNED THERE MAY BE A STRUCTURAL PROBLEM THAT WILL RESULT IN ACCIDENT AND INJURY. I AM TAKING THE VEHICLE BACK TO THE DEALERSHIP, BUT I FEAR IT IS A FUTILE EFFORT AS THE MECHANICS SEEM TO HAVE NO IDEA WHAT IS CAUSING THIS NOISE. IS THIS ISSUE COMMON, AND IF SO, IS IT BEING RESEARCHED AND ADDRESSED BY THE ENGINEERS AT CADILLAC? SOMEONE PLEASE ADDRESS THIS AND PROVIDE A FIX! IF A FIX HAS BEEN DETERMINED, PLEASE PROVIDE INSTRUCTIONS ON THE PROCEDURES FOR HAVING THIS PROBLEM RESOLVED AS SOON AS POSSIBLE. *TR

I BOUGHT MY SRX IN MAY 2011 WITH 2300 MILES ON IT. IN OCTOBER I NOTICED A SQUEAKING COMING FROM THE FRONT END WHEN I MADE TURNS. I TOOK IT TO THE DEALER AND SAID I NEEDED NEW STRUT MOUNTS. WHILE WAITING FOR THE PARTS TO COME IN, ON OCT 25 I WAS DRIVING JUST OFF THE HIGHWAY AND LOST ENGINE POWER. I WAS ONLY ABLE TO GO 15MPH WHILE MY RPMS WERE RUNNING HIGH. THE DEALER SAID I NEEDED A NEW THROTTLE CONTROL ASSEMBLY. ON OCT 26 THE CAR WENT IN FOR BOTH STRUT MOUNTS AND THROTTLE ASSEMBLY. THEY HAD MY CAR 4 DAYS. ON OCT 29 I GOT THE CAR BACK BUT ON NOV 2, THE STRUT MOUNT NOISE CAME BACK. THE DEALER INFORMED ME TO BRING THE CAR BACK IN. I BROUGHT IT TO THE DEALER TODAY AND I AM WAITING FOR THEM TO CALL TO TELL ME WHAT THE PROBLEM IS NOW. I AM VERY DISSATISFIED WITH THE VEHICLE AND DON'T FEEL SAFE DRIVING IT AS I DRIVE BETWEEN 4 STATES FOR MY JOB AND NEED A SAFE VEHICLE. CADILLAC/GM HAS BEEN CONTACTED SEVERAL TIMES BY MY BOYFRIEND AND MYSELF ABOUT THE ISSUES AND THEY HAVE NOT BEEN HELPFUL OR RESPONSIVE AT ALL. I WOULD EXPECT MORE CONSIDERING IT'S SUCH AN EXPENSIVE VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE AUTOMATIC HATCHBACK BUTTON WAS TOO SENSITIVE AND TOO EASY TO ACCESS. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE HATCHBACK DOOR UNEXPECTEDLY CLOSING AS A RESULT. THE CONTACT ALSO STATED THAT THE HATCHBACK DOOR COLLAPSED ON TOP OF HER, CAUSING A HEAD INJURY. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 20,000.

MY NEW CAR WAS TOWED A NUMBER OF 4 TIMES. FIRST TIME CAR WAS ONLY 6 MOS OLD AND HAD 3000 MI ON IT. SECOND AND THIRD TIME HERITAGE CADILLAC SAID THEY WERE WORKING WITH ENGINEERS FROM CADILLAC TO TRY AND REPAIR. 4TH TIME THEY SAID COULDN'T FIX AND CAR WAS NOT SAFE TO DRIVE, COULD GET STRANDED IN IT. MAY OR JUNE 2011. JAN 2012, JULY 2011, MAY 2012 FAILURE TO START/TOWED IN . *TR

CADILLAC SRX TURBO PURCHASED 7/26/10. NOVEMBER 2010 @ 4000 MILES TURBO FAILED TO OPERATE AND POOR ACCELERATION, DEALER WOULD HAVE TO ORDER RECALL PARTS AND WOULD LET ME KNOW WHEN AVAILABLE. TEMPORARY REPAIR TO HOSE MADE. IN MARCH 2011, (@ 6000 MILES) ATTEMPTED TO START COLD ENGINE AND HEARD NOISE, AND SOME SMOKE WITHOUT MOVING CAR. LUCKILY THE CAR WAS IN MY DRIVEWAY WHEN THIS "CATASTROPHIC ENGINE FAILURE" OCCURRED. CAR TOWED TO DEALER. DEALER DETERMINED THAT THE PISTON ROD WAS THROWN AND PUT A HOLE IN THE SIDE OF THE ENGINE. CAR HELD WHILE DEALER INVESTIGATED CAUSE. NEXT DAY ADVISED OF CAUSE AND TOLD THAT CORRECTION IS REPLACEMENT OF THE ENGINE. IN MARCH, THE SERVICE DEPT. TOLD ME THEY KNEW NOTHING ABOUT AN ENGINE RECALL ONLY A TURBO HOSE AND POWER STEERING RECALL. DEALER HAS REPLACED ENGINE AND "DONE ALL RECALLS." I AM AFRAID TO PICK UP THE CAR, AND UNSURE OF DEALERS ETHICS. I NEVER RECEIVED ANY LETTER OF ANY KIND ABOUT THE SAFETY RECALLS ON MY NEW CAR. I HAVE NEVER USED REGULAR GAS IN THE VEHICLE. *TR

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 2 MPH WHEN HE APPLIED THE BRAKES, THE VEHICLE SURGED FORWARD UNTIL CRASHING INTO ANOTHER VEHICLE. THE CONTACT SUFFERED INJURIES AND WAS UNDERGOING PHYSICAL THERAPY FOR TREATMENT. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, BUT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS REPAIRED FOR THE BODY DAMAGES. THE CONTACT ALSO STATED THAT THE FAILURE OCCURRED ON A FEW OCCASIONS PRIOR TO THE CRASH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT HAD NOT RESPONDED. THE FAILURE MILEAGE WAS 5,700. UPDATED 6/25/12 *CN THE CONSUMER ALSO STATED THE SEAT FAILED TO PROPERLY RESTRAIN HIM. UPDATED 06/29/12

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE LIGHTS ON THE INSTRUMENT PANEL SUDDENLY TURNED OFF. THE CONTACT COULD NOT SEE THE FUEL GAUGE, SPEEDOMETER OR THE TACHOMETER. THE CONTACT PULLED OVER, TURNED OFF THE VEHICLE AND RESTARTED IT; THE LIGHTS TURNED BACK ON AFTER THE RESTART. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE FAILURE MILEAGE WAS 16,000.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH WITH THE LOW BEAM HEADLIGHTS IN ACTIVATION HOWEVER, THEY EXHIBITED EXTREMELY POOR LIGHTING. THE HEADLIGHTS FAILED TO ILLUMINATE THE ENTIRE ROAD. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY DID NOT HAVE THE PROPER EQUIPMENT TO PERFORM A DIAGNOSIS ON THE HEADLIGHTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 100.

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. WHILE DRIVING LESS THAN 10 MPH THE AIR BAG DEPLOYED AND THE VEHICLE STALLED. THE DRIVER WAS HIT ON THE SHOULDER AND THE BACK OF THE NECK BY THE AIR BAG. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED HIM THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS DAMAGED AND THE REPAIR COST WAS $2,800. A CLAIM WAS FILED WITH THE MANUFACTURER. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 6,000.

MY NAME IS[XXX] AND I REPRESENT[XXX] AND HER FAMILY. SHE LEASED A CADILLAC SRX ON JULY 6, 2010. ON DECEMBER 4, 2010 THE SIDE AIR BAG DEPLOYED INJURING THE DRIVER WITHOUT AN ACCIDENT. THE INSURANCE DETERMINED IT WAS A MANUFACTURER DEFECT. TO DATE, THE MANUFACTURER IS REFUSING TO REPAIR. A RECALL FOR THE 2011 SRX WAS RELEASED TODAY. IT IS OBVIOUS THEIR IS DEFECTIVE ENGINEERING IN THE AIR BAG SYSTEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE 2010 CADILLAC SRX HAS AN ISSUE WHERE A RUBBING NOISE IS HEARD ANYTIME THE VEHICLE IS TURNED TO THE LEFT OR RIGHT. THE ISSUE IS WIDESPREAD WITH MANY SRX OWNERS REPORTING THE SAME ISSUE, AS CAN BE SEEN AT THE WEB SITE OF WWW.CADILLACOWNERS.COM. THE VEHICLE HAS BEEN TO THE DEALERSHIP AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. I HAVE CONTACTED CADILLAC CUSTOMER SERVICE AT 1-866-982-2339 OVER A WEEK AGO AND HAVE NOT YET RECEIVED A RESPONSE. IT IS VERY CONCERNING THAT THE ISSUE SEEMS RELATED TO THE STEERING SYSTEM OF THE VEHICLE AND I AM CONCERNED THAT THE VEHICLE IS NOT SAFE. SINCE THE ISSUE IS WIDESPREAD, I BELIEVE THERE IS A SERIOUS NEED FOR A RECALL. I HOPE NHTSA CAN WORK WITH CADILLAC TO GET THE ISSUE ADDRESSED ASAP IN ORDER TO PREVENT A TRAGEDY INVOLVING THE 2010 CADILLAC SRX. *TR

SCRATCHING NOISE FROM FRONT TIRES. I HAVE COMPLAINED SEVERAL TIMES. AT FIRST SERVICE DEPARTMENT CLAIMED NOT TO HEAR IT, NOW THEY ACKNOWLEDGE THE NOISE BUT STATE "IT IS SOMETHING I HAVE TO LIVE WITH". OTHER CUSTOMERS HAVE COMPLAINED BUT THERE IS NOT A FIX, SO UNTIL THE PROBLEM CAN BE IDENTIFIED AND A FIX ESTABLISHED I JUST HAVE TO PUT UP WITH THE NOISE. *TR

THE CAR STATES "REMOTE NOT DETECTED" EVEN THOUGH THE REMOTE IS IN THE VEHICLE. THIS HAS OCCURRED FOUR TIMES SINCE I BOUGHT THE CAR IN APRIL 2010! ONCE, THE VEHICLE LOST COMPLETE POWER WHEN THIS OCCURRED ON THE THIRD TIME! WHAT WOULD HAVE HAPPENED IF THIS OCCURRED WHILE I WAS DRIVING???? *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRS. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR ILLUMINATED FOR FORTY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO LOCATE THE FAILURE. THE FAILURE MILEAGE WAS 12,500.

TL* THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT WAS DRIVING 3 MPH AND ATTEMPTING A LEFT TURN WHEN HE NOTICED THAT THE DRIVER SIDE FRAME WAS BLOCKING THE VIEW OF THE ROADWAY. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,000 AND THE CURRENT MILEAGE WAS 15,000. ..UPDATED 01/04/12 *BF UPDATED 01/09/12

MY WIFE HAS COMPLAINED SEVERAL TIMES OVER THE LAST YEAR ABOUT SUDDEN ACCELERATION BY HER CAR. I DID NOT PAY MUCH ATTENTION UNTIL SHE HIT A CAR IN A PARKING LOT BECAUSE HER CAR JUMPED FORWARD. NO ONE WAS IN THE OTHER CAR AND MY WIFE WAS NOT HURT. IT HAPPENED AGAIN ABOUT A WEEK AGO SO I TOOK IT TO THE DEALER. THEY MADE SOME SOFTWARE ADJUSTMENTS SUGGESTED BY GENERAL MOTORS INCLUDING ONE THAT READ "ADDRESSING LONG HESITATION/DELAYS OCCURRING WHEN DRIVER COASTS TO AROUND 10MPH AND STEPS INTO AN AGGRESSIVE PEDAL". *TR

TL*THE CONTACT OWNS A 2010 CADILLAC SRX. THE CONTACT STATED THAT THE LUGGAGE RACK RUBBER CHROME STRIP ON THE TOP OF THE VEHICLE BECAME LOOSE AND FELL OFF. THE CHROME TRIP MOLDING FELL OFF THE DRIVERS SIDE AND LEFT PASSENGER SIDE WINDOWS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THEY WOULD REPAIR THE VEHICLE WITH THE SAME OEM PARTS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.

I PURCHASED THE CAR NEW, BUT THE FRONT SUSPENSION HAS BEEN A PROBLEM FROM THE BEGINNING. SQUEAKS, RATTLES, VIBRATIONS AND THUMPING PREVAILED FROM THE BEGINNING THE DEALER REPLACED A STRUT AFTER 10K, THEN STEERING AND THEN BUSHINGS. HOWEVER, ALL THE SYMPTOMS ABOVE REMAINED. AT LOWER SPEEDS, THE VIBRATIONS WORSENED, AS DID THE MOANING, THE RATTLING, ETCETERA. OTHERWISE, THE CAR AS A WHOLE HAS BEEN RELIABLE, INCLUDING ENGINE AND BRAKES. I PERFORMED ALL SCHEDULED MAINTENANCE RELIGIOUSLY, I DRIVE GENTLY AND MOSTLY HIGHWAY. A NEW DEALER OPENED CLOSER TO HOME, AND I BEGAN GOING TO THEM. LAST DECEMBER, I ASKED THEM TO REPAIR THE FRONT END, AFTER YEARS OF ENDURING A LOUSY RIDE. THE VEHICLE NOW HAD 80,000 MILES. AFTER 3 DAYS, AND $1700, THE DEALERSHIP SEEMED TO HAVE FIXED THE ISSUES, WITH NEW STRUTS, BUSHINGS AND STEERING COIL. HOWEVER, WITHIN 3 MONTHS, ALL THE ORIGINAL DEFECTS REEMERGED. IN FACT, THE VIBRATIONS WORSENED, WITH A FEELING THAT THE ENTIRE SUSPENSION WAS LOOSE FROM THE CHASSIS, AND VIBRATIONAL THUMPS AT HIGHWAY DRIVING SOUND LIKE AN 18 WHEELER WHEN IT DRIVES OVER TRAIN TRACKS, WITH BOOMS, AS IF THE AXLE DISENGAGES FROM THE ENTIRE MONO-FRAME. THE ENGINE HAS BEEN RELIABLE AND FINE, I LIKE THE INTERIOR AND EXTERIOR LOOKS. HOWEVER, I STRONGLY BELIEVE THE FRONT SUSPENSION IS A FUNDAMENTAL DESIGN FLAW AND HAS ROBBED ME FROM ENJOYING ANY MOMENT IN THIS VEHICLE. FINALLY, I AM GETTING MORE CONCERNED ABOUT THE SAFETY OF THE FRONT END. IF THE DEALERSHIP CAN'T IMPROVE IT, WHEN I SCHEDULE MY SERVICE IN TWO WEEKS, I WILL SELL MY CAR IN DESPAIR, BUT I'M DEEPLY DISAPPOINTED IN THE PERFORMANCE OF THIS VEHICLE, THE AWFUL RIDE QUALITY, AND CHRONIC SYMPTOMS WHICH NO CAR SHOULD EVER DISPLAY. I SINCERELY HOPE YOU CONSIDER THIS PROBLEM IN THIS VEHICLE. THANKS. *TR