2013 Cadillac SRX Complaint Log

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT RECEIVED NOTIFICATION OF MANUFACTURER COMMUNICATION NUMBER: CUS000BF1F9E9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, HEADLIGHTS GRADUALLY BECAME DIM. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CAPPELLINO CADILLAC, INC LOCATED AT 4130 SHERIDAN DR, WILLIAMSVILLE, NY 14221, (716) 650-4789, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE HEADLIGHT ASSEMBLIES NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

DIM HEADLIGHTS ARE SO DIM THAT YOU CAN NOT SEE TO DRIVE THIS VEHICLE AFTER DDARK. IVE TALKED TO SEVERAL SERVICE SHOPS AND ALL SAY THAT CADILLAC IS WELL AWARE OF THE PROBLEM BUT WONT FIX IT. ITS A MINIUM $475 FIX OUT OF POACKET

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE DOWNSHIFTED AND SHUDDERED. THE CONTACT ALSO STATED THAT WHILE ACCELERATING THE VEHICLE SHUDDERED ABNORMALLY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO ORR CADILLAC LOCATED AT (8750 BUSINESS PARK DR, SHREVEPORT, LA 71105) WHERE IT WAS CONFIRMED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.

BRAKES GIVE OUT WHEN PRESSED A HARD WHILE IN MOTION TO COME TO A STOP. WHILE STOPPED BRAKE PEDAL WILL GO ALL THE WAY TO THE FLOOR AND BRAKES DO NOT ENGAGE.HAVE TO PUMP BRAKE PEDAL CONTINUOUSLY WHILE STOPPED TO REGAIN PRESSURE OR WHILE IN MOTION BRAKES DO NOT ENGAGE. OCCURS ON STREET, HIGHWAY. WILL OCCUR WHILE BRAKING AFTER HITTING A POTHOLE AS WELL.

WHILE DRIVING , IF I SLIDE ON ICE , MUD OR GRAVEL WHILE DRIVING , THE BRAKE PEDAL PULSES THEN GOES ALMOST TO THE FLOOR THEN IT COMES BACK UP TO NORMAL PEDAL POSITION AND IF YOU PRESS IT TO SLOW DOWN THE PEDAL IS SPONGY AND GOES ALMOST TO THE FLOOR WITH VERY LITTLE STOPPING POWER. AFTER CAR SITS PARKED IT SEEMS TO REPAIR ITSELF. REPAIRING ITSELF MIGHT TAKE A COUPLE HOURS OR ONE TO TWO DAYS. I AM UNABLE TO DRIVE THIS CAR WHEN BRAKES FAIL. I JUST KEEP CHECKING FOR WHEN MY BRAKES COME BACK, THEN I DRIVE. THIS HAS NOW HAPPENED 4 TIMES IN 2 YRS. THE CADILLAC TECHNITIONS ARE UNABLE TO FIND PROBLEM. NO CODES SHOWING IN DIAGNOSTIC TESTING. PLEASE HELP ME FIGURE OUT WHAT'S WRONG. THIS CAR IS A BIG SAFETY HAZARD. IT NEEDS SOLVED AND FIXED. THANK YOU

MY CADILLAC QUE SYSTEM ONLY RESPONDS TO TOUCH WHEN IT WANTS TO. I HAVE BEEN INFORMED THE QUE SCREEN/SYSTEM NEEDS REPLACED AT A COST OF $1500. I CANNOT TURN MY A/C OFF OR USE NAVIGATION PLUS ANY FEATURE ON THE HOME SCREEN. VERY UNHAPPY ABOUT THIS AS IT SEEMS TO BE A VERY COMMEN PROBLEM. RECALL TIME!!!💩

TOUCH SCREEN BECAME INOPERABLE; FIRST THE FAN STARTED NOT WORKING TO DEFROST THE WINDOW INTERMITTENTLY, THEN THE CHOICE OF VENTING STOPPED WORKING, THEN THE RADIO. REPAIR: DEALERSHIP REPLACED TOUCH SCREEN (F-CONTROL) COSTING US $1507.72. ...SUBMITTED AS I SEE YOU ARE REVIEWING SAME ISSUE IN TESLAS. *TR

LOW BEAM LIGHTING IS ALMOST NON-EXISTENT.....THEY KNOW IT IS AN ISSUE AND HAVE OFFERED TO REPAIR-- REIMBURSEMENT ONLY--WITH 3-4 MONTHS TO REIMBURSE AN AVERAGE REPAIR OF $1500.......

MY HEADLIGHTS WERE NEEDING REPLACEMENT AS THEY WERE TOO DIM TO DRIVE AT NIGHT. THERE IS A CLASS ACTION LAWSUIT AGAINST IT SO THEY SENT OUT LETTERS TO GET REPLACED AND THEY WOULD REIMBURSE. THE LIGHTS WERE ON BACK ORDER AND DUE TO COVID IT COMPLICATED THINGS EVEN MORE. WHEN THE HEADLIGHTS FINALLY CAME IN CADILLAC WILL NOT REIMBURSE. THERE IS ALSO AN ISSUE WITH THE CUE. IT DOESN'T WORK AT ALL AND CADILLAC WILL NOT RECALL IT

WHILE CAR WAS RUNNING IT STARTED JERKING AND IT WOULD NOT GO FASTER THAN 20MPH. WHEN CAR CAME TO A STOP IT TURNED OFF. WHEN STARTING THE CAR BEFORE IT STARTS RUNNING IT WOULD JERK AGAIN AND SLOWING GO UP TO MAX 30MPH.

MY HEADLIGHTS ARE SO DIM AT NIGHT IT'S DANGEROUS TO DRIVE. I HAVE TO PUT MY HIGH BEAMS ON TO SEE.

WHILE UNDER WARRANTY I HAD A NEW CUE INSTALLED. A LITTLE OVER A YEAR LATER IT WENT OUT AGAIN; HOWEVER, THIS TIME I WAS QUOTED $1500 TO REPAIR IT. A FRIEND HAS THE SAME CAR AND HERS WAS RECALLED AND REPLACED.

THE CADILLAC CUE SYSTEM BECOMES NON RESPONSIVE WHICH DOES NOT ALLOW YOU TO CONTROL MOST THINGS WHICH ARE ELECTRONICALLY CONTROLLED FROM THAT SYSTEM WHICH IS THE RADIO, AIR CONDITIONING SYSTEM, AND OTHER SYSTEMS. YOU DO NOT HAVE TO BE IN MOTION TO USE THIS SYSTEM. THE SYSTEM DEVELOPED SMALL CRACKS ALL OVER WHICH START FROM THE CORNERS AND THE DEALERSHIP REFUSES TO FIX THEM.

The contact owns a 2013 Cadillac SRX. The contact stated while driving approximately 10 MPH and when attempting to make a stop, the brake pedal traveled to the floorboard. The failure occurred consistently. There were no warning lights illuminated on the instrument panel. The last failure consisted while driving 10 MPH in a rear-ended crash where the brake pedal failed to stop the vehicle. The air bags did not deploy. There was a police report filed. The vehicle was taken to the local dealer but where unable to determine the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 112,178.

THIS CAR HAS LIGHTING THAT IS COMPLETELY FAULTY.IF THE CAR IS DRIVEN WHEN THE HEADLIGHTS ARE PRODUCING LOW LIGHT OR NO LIGHT, THEY CAN CREATE A SAFETY HAZARD AND POSE A DANGER TO THE DRIVER, OTHER DRIVERS, AND PEDESTRIANS.TO HOPEFULLY REMEDY THE ISSUE, IN FEB,2019 WE PURCHASED SEALIGHT H11/H9 LOW BEAM 9005/HB3 HIGH BEAM LED HEADLIGHT BULBS AT THE RECOMMENDATION OF THE MORRIES CADILLAC SERVC TM.THEY WERE AWARE OF THIS ISSUE AND SAID THE NEW LIGHTS WOULD CORRECT THE PROBLEM.AFTER PURCHASING THEM WE BROUGHT THEM TO HAVE THEM INSTALLED.THEY WORKED FOR A COUPLE OF MONTHS AND ONCE AGAIN ARE NOT WORKING.THIS DID NOT CORRECT THE ISSUE.UPON FURTHER INVESTIGATION,WE DISCOVERED THAT THERE IS A CADILLAC SRX HEADLIGHT CLASS ACTION LAWSUIT ALLEGING THE LIGHTS HAVE SEALS THAT ALLOW MOISTURE TO RUIN THE HEADLIGHTS, CAUSING THEM TO BECOME DIM AND FINALLY FAIL.ACCORDING TO THE PLAINTIFF, 2010-2015 SRX SUVS HAVE THE HEADLIGHT PROBLEMS THAT ARE CAUSED NOT ONLY BY THE SEALS BUT BY AIR VENTS THAT INTERFERE WITH THE PROPER FLOW OF AIR.CUSTOMERS COMPLAIN ABOUT HEADLIGHTS THAT SUFFER FROM CONDENSATION PROBLEMS FROM THE ALLEGEDLY DEFECTIVE SEALS THAT CREATE MOISTURE THAT LEAVES DRIVERS BLIND AT NIGHT. GENERAL MOTORS ALLEGEDLY KNOWS ABOUT THE SRX HEADLIGHT PROBLEMS THAT CAN CAUSE ELECTRICAL SHORT CIRCUITS.ACCORDING TO THE CLASS ACTION LAWSUIT, GM HAS SENT TECHNICAL SERVICE BULLETINS TO CADILLAC DEALERS INFORMING TECHNICIANS WHAT TO DO IF CUSTOMERS COMPLAINED ABOUT THE HEADLIGHTS.THE AUTOMAKER ALSO CREATED A CUSTOMER SERVICE PROGRAM FOR SRX DRIVERS, BUT THE PLAINTIFF CLAIMS REPAIRS BY DEALERS ARE USELESS BECAUSE DEFECTIVE PARTS ARE REPLACED BY THE SAME DEFECTIVE PARTS.THIS IS A PROBLEM THAT IS EXTREMELY UNSAFE AND IS COSTING CONSUMERS MONEY TO TRY TO REMEDY, TO NO AVAIL. DOES SOMEBODY HAVE TO DIE FOR THIS PROBLEM TO BE ADDRESSED FOR ALL SRX OWNERS!! GM SHOULD BE HELD RESPONSIBLE FOR ALL OWNERS!

THE TOUCH SCREEN DOES NOT WORK AT ALL. IT'S A SAFETY HAZARD AS YOU CANNOT CHANGE THE AC/HEAT/DEFROST ETC. I'VE TRIED DOING THE FACTORY RESET AND THAT DOES NOT FIX THE RADIO PROBLEM EITHER. *TR

CADILLAC WILL NOT STAND BEHIND THE FAULTY HEADLIGHT ASSEMBLY THAT HAS ALLOWED DUST INTO THE LENS AREA MAKING IT IMPOSSIBLE TO DRIVE WITH LOW BEAMS AT NIGHT. BOTH HEADLIGHT ASSEMBLY NEED TO BE REPLACED IF I AM EVER GOING TO BE ABLE TO DRIVE AT NIGHT. QUOTED A PRICE OF OVER $1,000 FOR PARTS AND LABOR. I HAVE ALREADY UPGRADED LOW BEAM LIGHTS AND HAD LENSES PROFESSIONALLY POLISHED. A SEARCH ON GOOGLE SHOWS MANY COMPLAINTS ABOUT THIS PROBLEM AND EVEN CLASS ACTION LAWSUITS FILED BUT STILL NO HELP FROM CADILLAC. LOW BEAMS HAVE BEEN GETTING PROGRESSIVELY WORSE OVER TIME. I CAN ACTUALLY SEE DUST/DIRT ON THE INSIDE OF THE LENS BUT SINCE IT IS A SEALED UNIT NO WAY TO CLEAN IT.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLAMPS ON THE VEHICLE FAILED TO ILLUMINATE AS DESIGNED. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION TO HAVE THE HEADLAMPS INSPECTED BY AN AUTHORIZED DEALER. THE VEHICLE WAS TAKEN TO HARVEY'S GM CHEVROLET CADILLAC BUICK LOCATED AT (1500 TYLER AVE, RADFORD, VA 24141) WHERE THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY COVER A PARTIAL COST FOR THE HEADLIGHT REPAIR. THE MANUFACTURER WAS NOTIFIED AND A CASE WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. *JS

HEADLIGHTS ARE VERY DIM, IT IS VERY HARD TO SEE THE ROAD AT NIGHT. WHILE TURNING THE STEERING WHEEL THE CAR MAKES NOISE. WHILE PUTTING CAR IN PARK SHIFTER DOES NOT GO ALL THE WAY IN TO P MODE , CAN'T TURN OFF THE ENGINE A LOT OF TIMES.

HEADLIGHTS EXTREMELY DIM CANNOT DRIVE AT NIGHT

I HAVE A PROBLEM WITH THE HEAD LIGHTS ARE NOT BIGHT ENOUGH. I CAN BARELY SEE THE ROAD. WE HAD IT CHECK AT THE DEALERSHIP AND THEY SAID YES THE HEAD LIGHTS ARE DEFECTIVE JUST LIKE THE ONES ON RECALL BUT OUR VIN NUMBER IS NOT LISTED. I HAVE SPOKE TO GM BUT THEY SAY I NEED TO GO THROUGH THE DEALERSHIP BUT THE DEALERSHIP SAYS THEY CAN'T DO ANYTHING. I TOLD THE DEALERSHIP AND GM THAT I CAN NOT SEE WELL ENOUGH AT NIGHT TO BE DRIVING. IT IS NOT MY EYES BECAUSE MY SISTER WHO HAS A 2013 BUICK ENCLAVE DROVE OUR CAR AND DID NOT THINK THE HEAD LIGHTS WERE EVEN ON. SHE COULD NOT BELIEVE IT. THEY WANT ME TO PAY $1500.00 TO GET THEM FIXED. I ALSO TOLD THEM THAT I WAS LETTING MY INSURANCE KNOW SO IF I HAVE AN ACCIDENT, I WANT THEM TO GO AFTER GM AND THE DEALERSHIP. THIS IS A VERY DANGEROUS PROBLEM. THERE ARE TIMES I HAVE TO DRIVE AFTER DARK. I HAVE NOT HAD AN ACCIDENT YET. I AM TRYING TO GET SOMETHING DONE TO THE LIGHTS SO THAT WON'T HAPPEN. MY LIFE AND MY HUSBAND'S LIFE IS IMPORTANT TO US, IT MAY NOT BE SO WITH GM OR THE DEALERSHIP.

2013 CADILLAC SRX HEADLIGHTS ARE SO DIM THAT IT IS TOO DANGEROUS TO USE THEM FOR NIGHT DRIVING. NUMEROUS OTHER IDENTICAL COMPLAINTS HAVE BEEN MADE TO THE NHTSA. THE LOCAL DEALERSHIP STATED THAT THEY HAVE NUMEROUS OTHER CUSTOMERS WITH THE IDENTICAL COMPLAINT. THIS AFFECTS MORE SIMILAR VEHICLES OTHER THAN 2013. CLASS ACTION LAW SUITS HAVE BEEN MADE AND ACTED UPON IN BOTH CALIFORNIA AND FLORIDA. THIS ISSUE IS APPLICABLE IN ALL STATES AND SITUATIONS WHERE THE PROBLEM EXISTS. THE PRESCRIBED FIX IS A ONE-FOR-ONE REPLACEMENT WHICH WOULD RESULT IN A SIMILAR PROBLEM DOWN THE LINE. . IT APPEARS THAT THE PROBLEM IS WITH THE INTERNAL CIRCULAR LENS IN FRONT OF THE LAMP WHICH IS SO OPAQUE THAT LIGHT FROM THE LAMP DOES NOT GO THROUGH PROPERLY BUT IS DIMMED TO A POINT WHERE IT MAKES THE HEADLAMPS UNSAFE. UNSAFE IS THE KEY WORD....UNSAFE..UNSAFE..UNSAFE..WHENEVER THE HEADLAMPS ARE BEING DEPENDED ON FOR NIGHT TIME DRIVING A WORK SCHEDULER AT THE LOCAL DEALER STATED THAT THEY HAVE NO ALTERNATIVE CORRECTION FOR THIS ISSUE AND THAT IT WOULD TAKE SOME PEOPLE TO DIE DUE TO THIS ISSUE BEFORE A PROBLEM RESOLUTION WOULD BE PUT IN PLACE....PRETTY SAD OPINION !!!

DURING THE HOLIDAYS I STARTED NOTICING THAT MY HEAD LIGHTS WERE REALLY DIM. THEY ARE SO DIM THERE'S ACTUALLY NO LIGHT SHINING DIRECTLY ON THE ROAD IN FRONT OF THE VEHICLE. MOST SC ROADS DO NOT HAVE STREET LIGHTS SO I'VE HAD TO USE MY BRIGHT LIGHTS AND I ACTUALLY RECEIVED A VERBAL WARNING FROM HIGHWAY PATROL FOR HAVING MY BRIGHTS ON. SO I TOOK MY VEHICLE TO JONES CHEVROLET/CADILLAC BEFORE NEW YEARS EXPECTING THE PROBLEM TO BE A SIMPLE BULB CHANGE. MR. JOHN JONES TOLD ME THAT HE'S BEEN SEEING MORE AND MORE OF THE SAME VEHICLE/SAME PROBLEM AND THAT IT'S THE ENTIRE ASSEMBLY THAT NEEDS TO BE REPLACED. HE SAID SOMETHING ABOUT A MALFUNCTION WITH THE LOW BEAM SHUTTERS? HE WAS EXPECTING TO FIND IT ON RECALL AND SAID THAT PERHAPS GM HASN'T GOTTEN TO MY VIN YET AND TO KEEP CHECKING OR THAT I COULD PAY THE $1500 TO REPAIR AND GET REIMBURSED ONCE IT IS RECALLED. I'M HOPING THIS MATTER WILL BE INVESTIGATED AS IT IS A SAFETY ISSUE. I CAN'T DRIVE SAFELY AT NIGHT AND IT'S MY ONLY TRANSPORTATION.

SERVICE ADVANCED FRONT LIGHTING THAT DEALS WITH ADAPTIVE FORWARD LIGHTING FOR CADILLAC SRX HEADLIGHTS. NOW THIS IS A KNOWN SAFETY ISSUE THAT CADILLAC REFUSES TO TAKE CARE OF . THERE HAVE BEEN CLASS ACTION LAW SUITS FILED ON THIS TOPIC AND CASES WON IN TWO STATES FLORIDA & CALIFORNIA WHERE GM HAD TO REPLACE THESE FAULTY HEADLIGHTS AT THEIR EXPENSE. WHAT ABOUT THOSE OF US IN THE 48 STATES THAT HAVE THESE PROBLEMS AND CADILLAC SAYS YOU HAVE TO PAY $ 1,400 UPFRONT THEN APPEAL THE REPAIR AND THEY WILL SEE IF IT IS WARRANTED FOR REIMBURSEMENT. LOOK FOLKS AT NHTS THIS IS A SAFETY ISSUE WHEN A VEHICLE'S HEADLIGHTS ARE NOT WORKING PROPERLY AND THE GOVERNMENT NEEDS TO GO AFTER GENERAL MOTORS AND HAVE THEM FIX THIS AT THEIR EXPENSE. THIS IS JUST LIKE THE TAKATA AIR BAG RECALL. DOESN'T NHTS CARE ABOUT PEOPLE DRIVING AROUND WITH UNSAFE HEADLIGHTS THAT DO NOT WORK PROPERLY?

RAN OFF THE ROAD DUE TO POOR VISIBILITY WITH LOW BEAM HEAD LIGHTS. COULD NOT SEE THE CURVE IN THE COUNTRY ROAD...NO LINES WERE ON THE ROAD. IT WAS RAINING AND THE LOW BEAM LIGHTS FAILED TO ILLUMINATE THE ROAD. TRIED RUNNING WITH HIGH BEAMS BUT KEPT GETTING FLASHED BY ONCOMING DRIVERS HEADLIGHTS. WAS GOING SLOW DUE TO POOR VISIBILITY SO NO DAMAGE....JUST VERY UNSAFE.

BOUGHT A 2013 SRX AND DROVE IT HOME AT NIGHT , COULD NOT SEE ON DIM LIGHTS AND USED BRIGHT LIGHTS TO GET HOME. CALLED DEALER AND WAS TOLD TO HAVE IT CHECKED OUT I AM HAVING NEW BULBS PUT IN BUT AFTER READING THIS WEB SITE I AM NOT THINKING THEY WILL BE ANY BETTER. THESE LIGHTS ARE SO DANGEROUS AND THE CARS SHOULD NOT BE ALLOWED TO BE RESOLD UNTIL FIXED. VERY DISAPPOINTED IN EVERY WAY, YOU SHOULD DO YOUR JOB AND DO A RECALL AS GM IS NOT DOING THEIRS.

MOISTURE IN THE HEADLIGHTS.

LOW BEAMS ARE UNUSABLE. HAVE BEEN DIM SINCE I BOUGHT THE CAR USED, BUT ESPECIALLY APPARENT & DANGEROUS THREE NIGHTS AGO COMING HOME LATE AT NIGHT, RAINING, NO MOON. I COULD HARDLY SEE AND HAD TO KEEP HIGH BEAMS ON WHICH GOT A LOT OF LIGHT FLASHES FROM ONCOMING TRAFFIC. HAD TO SWITCH TO LOW BEAMS MORE THAN SAFETY WARRANTED. DRIVING WAS VERY DANGEROUS AND IF NOT FOR THE REFLECTORS IN THE MIDDLE OF THE HIGHWAY I WOULD HAVE HAD TO STOP DRIVING.

headlamps fogging up inside , useless for Nite driving. can not see without high beams..

My suv has a noticeable sometimes unsafe lag in the transmission Sometimes 3-4 sec lag Had in dealership shop 2-3 times they cannot reproduce they say. There was a recall for this very issue in 2014. Says recall was performed but obviously did not fix it. It is now out of Warrenty and still lagging

HEADLIGHTS FAILED DURING NIGHT DRIVE ON CITY STREET. I WAS ALERTED BY A PASSING NEIGHBOR. I CHECKED THE LIGHTS AT HOME AND FOUND THAT THEY WERE OPERATING BUT WITH SO LITTLE LIGHT THAT TOOK THE VEHICLE TO THE GM DEALER TO HAVE THEM INSPECTED. DEALER CONFIRMED THAT THEY WERE DEFECTIVE AND REQUIRED REPLACEMENT.

THE PASSENGER HEADLAMP IN MY 2013 CADILLAC SRX IS COMPLETELY OUT DUE TO CONDENSED MOISTURE BUILD UP CAUSING ITS COMPONENTS TO DEFECT. NOW MY CAR BECOMES VERY UNSAFE TO DRIVE AT NIGHT AND ACCORDING TO PRIOR RECENTS COMPLAINTS AND LAWSUITS, IT SEEMS LIKE THAT'S AN ISSUE GM IS CURRENTLY AWARE OF BUT FAILED TO ADDRESS AND IT'S COSTING CONSUMERS THOUSANDS OF DOLLARS. I TOOK MY CAR TO THE MECHANIC TO HAVE THE HEADLIGHT REPLACED, BUT WAS TOLD THE ISSUE ISN'T WITH THE ACTUAL BULB BUT RATHER ITS COMPONENT. HE ALSO SENT ME A LINK OF OTHER ALLEGED OWNERS FACING THE SAME ISSUES AND STILL GM IS DENYING THE ISSUE. I CALLED UP GM AND WAS TOLD THEY'RE NOTHING THEY COULD DO ABOUT IT. NOW I'M STUCK WITH THE CAR AND SO AFRAID TO DRIVE IT AT NIGHT CAUSE IT'S VERY DANGEROUS PUTTING MY LIFE AND OTHERS AT RISK. PLEASE HELP!!!!!

DIM HEADLIGHTS ARE NOT BRIGHT ENOUGH TO SEE THE ROAD! MUST USE BRIGHTS AT ALL TIME

HEADLIGHTS CONTINUE TO GET SO MUCH CONDENSATION THAT THE BULB AND THE CONTROLLER MALFUNCTION AND THE LIGHTS WILL NOT COME ON UNTIL THE UNITS DRY OUT EITHER OVER TIME OR ARE MANUALLY REMOVED TO DRY OUT INDOORS. THE DEALER STATES CONDENSATION IS NORMAL AND THE LAWSUIT THAT OFFERED REDRESS WAS ONLY FOR VEHICLES SOLD IN TWO STATES AND MY STATE IS NOT INCLUDED. THE FIX IS TO REPLACE WITH THE SAME DEFECTIVE DESIGNED LIGHT ASSEMBLY. THE FRONT PASSENGER SEATBELT GETS STUCK AND MUST BE UNBUCKLED IN ORDER TO ADJUST. CURRENTLY THE DRIVERS SEATBELT FUNCTIONS AS DESIGNED WITH NO ISSUE.

TOUCH SCREEN(CUE) STOPPED WORKING COMPLETELY. I CANNOT CHANGE HEATING AND COOLING LISTEN TO RADIO OR ANY OF THE OTHER FUNCTIONS THAT THE TOUCHSCREEN OFFERS. THERE HAVE BEEN MANY OTHER COMPLAINTS FROM CONSUMERS OF THIS MAKE AND MODEL CONCERNING THE CUE BEING DEFECTIVE. I ALSO UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FILED WHICH I WILL PUT PUT MY NAME ON. MY DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T EVEN ATTEMPT TO DO ANYTHING ALL THEY SAID WAS "IT'S NOT WORKING AND YOU NEED TO TAKE IT TO A DEALERSHIP THAT HANDLES CADILLACS." I HAVE READ THE COST CAN BE ANYWHERE FROM 1200 TO 1500 DOLLARS TO FIX AND THIS WAS NOT COVERED UNDER MY EXTENDED WARRANTY. I JUST PURCHASED THIS VEHICLE IN MARCH OF THIS YEAR. VERY DISAPPOINTING!

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE HESITATED WHEN IT SHOULD HAVE ACCELERATED. ALSO, WHEN THE VEHICLE SLOWED DOWN, THERE WAS A HARD DOWNSHIFT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 70,000.

LOW BEAM HEADLIGHTS ARE TO DIM TO SAFELY DRIVE AT NIGHT.

The contact owns a 2013 Cadillac SRX. The contact stated while driving at night, the low-beam headlight did not provide adequate illumination for safe driving. The high-beam headlight was used to provide adequate illumination to drive safely at night or in low-light driving conditions. The contact took the vehicle to the dealer who stated there was nothing that could be done except replacing the headlamps. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 62,000.

The contact owns a 2013 Cadillac SRX. The contact received notification of NHTSA Campaign Number: 21V473000 (Suspension) however, the part to do the recall repair was not available. The contact stated that while driving at an undisclosed speed and while parking, the vehicle would sway to the opposite direction of where the contact was steering. The dealer was made aware of the failure but informed the contact that parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT I CANNOT DRIVE IT AT NIGHT. THIS IS AN INHERENT DEFECT WITH THIS VEHICLE(2010-15) THAT MOST OWNERS ARE EXPERIENCING. APPARENTLY THE HEADLIGHT ASSEMBLIES ARE DEFECTIVE CAUSING MOISTURE TO ENTER THE HEADLIGHTS. REPAIRS ARE AROUND $2,500 AND CADILLAC REFUSES TO REMEDY THE SITUATION OR RECALL THE CARS. THIS IS VERY DANGEROUS. I CANNOT DRIVE THIS CAR AT NIGHT WITHOUT USING MY BRIGHTS.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THERE WAS A DELAY IN ACCELERATING WHEN DEPRESSING THE ACCELERATOR PEDAL. ALSO, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE VEHICLE NEEDED EXTRA DISTANCE TO COME TO A COMPLETE STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 67,942.

LOW BEAM HEADLIGHTS TO DIM. UNABLE TO SEE AT NIGHT. THIS IS A VEHICLE SAFETY ISSUE. ALMOST RAN A PEDESTRIAN OVER DUE TO NOT BEING ABLE TO SEE HIM CROSSING THE ROAD. *TR

The contact owns a 2013 Cadillac SRX. The contact stated that while operating the vehicle at night, the low-beam headlights were extremely dim causing a visibility hazard to the driver. The headlight bulbs were replaced but the failure persisted. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.

TAKATA RECALL ABOUT 2 WEEKS AGO, I NOTICE WHILE DRIVING THAT I'M LOOSING THE ACCELERATION. THE FRONT GAUSR OF RPM IS NOT CONSISTENT. WE CAN FEEL THE ENGINE IS HAVING TROUBLE GOING FORWRD EVRY TIME I PUNCH IN THE GAS PEDAL. MY PASSANGER AND I CAN FEEL THE ACCELERATION BIT CHOCKING. SO, I BROUGHT IT SOME MECHANICS & THEY SAYS POSSIBLE TIME CHAIN PROBLEM. THEY DIAGNOSE THE CAR AND HERE SOME OF THE CODE CAME OUT. P0011, P0014, P0016, P0018, P0021. AT FIRST, THEY THOUGHT OF CHANGING THE CAMSHAFT SENSORS AND CRANKSHAFT SENSORS MAYBE IT WOULD RESOLVE THE PROBLEM BUT IT DIDN'T. THEY SUGGEST TO CALL THE CADILLAC DEALER POSSIBLE FOR RECALLS. I DRIVE MY CAR DAILY TO WORK, FROM MERCED TO LATHROP, THAT'S ABOUT 120 MILES BACK AND FORT. I USED TO DRIVE MY CAR FROM MERCED TO FREMENT FROM THE PAST 4YEARS EVERYDAY BUT I GOT TRANFER TO LATHROP ABOUT 2 YEARS NOW.

LOW BEAM HEADLIGHTS ON MY 2013 CADILLAC SRX ARE SO DIM THAT THE VEHICLE CANNOT BE OPERATED SAFELY AT NIGHT. I HAVE BEEN INFORMED THAT BOTH HEADLAMP ASSEMBLY'S NEED TO BE REPLACED AT A COST OF 1,250, AS THEY ARE DEFECTIVE AND SIMPLY REPLACING THE BULBS WILL NOT REMEDY THE LOW LIGHT OUTPUT. GM IS AWARE OF THE ISSUE WITH THE DEFECTIVE HEADLIGHT COMPONENTS AND HAS SETTLED LAWSUITS IN FLORIDA AND CALIFORNIA. THIS IS A SAFETY ISSUE NOT ONLY IN FLORIDA AND CALIFORNIA BUT IN ALL 50 STATES THAT SHOULD BE REMEDIED WITH A RECALL AND REPLACEMENT OF DEFECTIVE COMPONENTS WHERE APPROPRIATE. FAILURE OCCURRED PRIOR TO 70,000 MILES.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE EXTREMELY DIM AND THE BRIGHTNESS GRADUALLY REDUCED. THE FAILURE MADE IT DIFFICULT TO DRIVE AT NIGHT. THE CONTACT CALLED RITCHEY CADILLAC (LOCATED AT 932 N NOVA RD 101, DAYTONA BEACH, FL 32117, 386-675-1019) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *LN *JS

THE CUE SYSTEM (CONTROLS RADIO, NAVIGATION, WEATHER ALERTS, CLIMATE CONTROLS AND VEHICLE SETTINGS) IS NON RESPONSIVE. I CANNOT ACCESS THE SYSTEMS TO MAKE SPECIFIC ADJUSTMENTS TO CLIMATE CONTROL SETTINGS (DIRECTING THE HEAT OR AIR TO THE FEET OR CHEST AREA) PROGRAM NEW RADIO STATIONS, ADD A NEW CELL PHONE FOR HANDS FREE OPERATIONS, INPUT VEHICLE NAVIGATION DESTINATIONS OR MAKE SETTING CHANGES TO THE VEHICLE OPERATION. THIS IS HAZARDOUS AS I RELY ON THE VEHICLE NAVIGATION TO FIND LOCATIONS IN OUT OF TOWN LOCATIONS, WEATHER AND ROAD ALERT INFORMATION AND HANDS FREE CELL PHONE OPERATION TO RECEIVE CALLS. I HAVE RESET THE SYSTEM ACCORDING TO THE INSTRUCTIONS IN THE OWNERS MANUAL BUT IT DOES NOT RESTORE THE TOUCH SCREEN FUNCTIONS. THIS IS A DEFECT IN THE DESIGN OF THE SYSTEM AND GM WAS AWARE OF IT AS EARLY AS 2014-2015. THE DEALERSHIP WANTS MORE THAN $2000.00 TO REPLACE THE WHOLE UNIT WITH AN IDENTICAL ONE THAT HAS THE SAME DEFECT. THERE NEEDS TO BE A RECALL ISSUED ON ALL OF THESE CADILLACS.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING VARIOUS SPEEDS, THE HEADLIGHTS WERE DIM AND FAILED TO PRODUCE ADEQUATE LIGHTING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ORR CHEVROLET OF FORT SMITH (6500 AUTOPARK DR, FORT SMITH, AR 72903, (479) 310-0948) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5389871230. THE FAILURE MILEAGE WAS 85,400.

TAKARA RECALL" THE CADILLAC 2013 SRX LUXURY LATCH GATE WILL NOT UNLOCK WHEN I HAD A FLAT TIRE TO GET THE SPARE TIRE OUT THE BACK. ALSO WHEN IT DID OPEN IT SLAMMED ON TOP OF MY BACK AND WOULD NOT STOP CLOSING.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTSS WERE DIM AT NIGHT DUE TO WATER AND CONDENSATION INSIDE OF THE HEADLIGHT HOUSINGS. ADDITIONALLY, THE CONTACT HAD TO DRIVE WITH THE HI-BEAM HEADLIGHTS AT NIGHT. THE VEHICLE WAS TAKEN TO KEVIN WHITAKER CHEVROLET (2320 LAURENS RD, GREENVILLE, SC 29607, (864) 297-0011) HOWEVER, WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT RECEIVED A LETTER REGARDING THE FAILURE. THE LETTER STATED THAT REIMBURSEMENT WOULD BE PROVIDED FOR VEHICLES REPAIRED FOR THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.