2013 Cadillac SRX Complaint Log

LOW BEAMS ARE VERY,VERY DIM. I FIND IT HARD TO DRIVE AT NIGHT AND OFTEN DRIVE MY WIFE'S OUTBACK AT NIGHT SPECIALLY IF RAINING!

Same issue in two class action lawsuits against GM: moisture entered the headlight casing which eroded the plating reflecting the light, resulting in dim headlights, unsafe to drive at night. We have had this issue for year, but managed to drive other cars at night. Now we need to drive this car at night for work. We have replaced the light bulbs. But the issue remains. GM said they sent letters to Cadillac SRX owners in California in 2020 as a result of the lawsuits. After I told the GM rep that I had never seen such letter, she said the best she could do was to take a note on my file. GM should recall the affected SRX’s and replace the headlights, as it is a safety issue.

THE HEADLIGHTS ON THE 2013 CADILLAC ARE SERIOUSLY DIM. IT IS AN EXTREME HAZARD TO DRIVE THIS VEHICLE AT NIGHT WITHOUT USING THE HIGH BEAM HEAD LIGHTS. WITH LOW BEAMS HEADLIGHTS, I AM AT RISK OF ACCIDENT OR INJURY. WITH HIGH BEAM HEADLIGHTS, I WILL PUT OTHER DRIVERS AT RISK OF ACCIDENT OR INJURY. HOW HAS THIS ISSUE NOT BEEN HANDLED BY NHTSA BY NOW? IF NHTSA IS TRULY "PEOPLE HELPING PEOPLE", GETTING THIS ISSUE ADDRESSED BY CADILLAC SHOULD BE EASY. BULBS HAVE BEEN REPLACED AND MADE LITTLE OR NO DIFFERENCE. HEADLIGHT REPLACEMENT IS WELL OVER A $1,000.00 AT DEALER. NEW HEADLIGHTS WILL ALSO START TO DETERIORATE AS SOON AS THEY ARE USED DUE TO A DESIGN FLAW IN THE LIGHTS. WE BOUGHT THIS CAR USED IN 2016 AND STARTED TO NOTICE HOW DIM THE HEADLIGHTS WERE BECOMING. EVERYWHERE WE TURN, THERE HAS BEEN NO REMEDY OFFERED.

THE 3 TO 4 SECOND LAG IN ACCELERATION HAS RETURNED. DEALER WILL DO NOTHING BECAUSE THERE IS NOT ANOTHER RECALL

LOW BEAM HEADLIGHTS CONTINUE TO GET DIMMER WITH TIME RENDERING THE VEHICLE NOT DRIVEABLE IN THE DARK. PROBLEM STARTED A COUPLE OF YEARS AGO AND WHEN I INVESTIGATED THE ISSUE, IT APPEARS THAT OVER 300,000 VEHICLES ARE AFFECTED. GM HAS ACKOWLEDGED THE PROBLEM AND SETTLED WITH OWNERS IN CALIFORNIA AND FLORIDA BUT REFUSE TO REPAIR ANY OTHER VEHICLE OUTSIDE THOSE STATES. THE HEADLIGHT SELAS ARE DEFECTIVE ALLOWING MOISTURE TO ENTER THE HEADLIGHT ASSEMBLY CORRDING CONTACTS AFFECTING THE BULBS. ESTIMATED COST TO REPAIR RANGES BETWEEN $1600 AND $3000, REPLACING THE HEADLIGHT ASSEMBLIES WITH THE VERY SAME DESIGN. GM WILL NOT COVER THE COST. MY WIFE WILL NO LONGER DRIVE THE VEHICLE IN THE DARK AS SHE DOESN'T FEEL SAFE ANY LONGER BECAUSE OF THE DIFFICULTY SEEING THE ROAD.

MY CUE SCREEN HAS BECOME UNRESPONSIVE AND I CAN NO LONGER LINK MY CELL PHONE, USE THE GPS FOR DRIVING AND OTHER FEATURES. IT ALL STARTED WITH A SMALL HAIRLINE ON THE CORNER OF THE CUE SCREEN BACK 2016/2017. THE DEALERSHIP STATED IT WAS $1500 TO REPLACE THE ENTIRE UNIT WHICH ARE NOT COVERED UNDER THE WARRANTY. FLORIDA IS NOW A HANDSFREE IN THE SCHOOL ZONE AND I DRIVE TO PICK-UP MY DAUGHTER EVERYDAY FROM SCHOOL. WHAT IF THERE IS AN EMERGENCY AND I CAN'T PICK UP MY CELL, SINCE THE CUE NO LONGER WITH SYNC TO MY BLUETOOTH ON MY CELL. THE CUE SCREEN IS LOCKED IN ONE LOCATION AND I FEEL IT IS UNSAFE FOR THE DRIVER TO NO LONGER HAVE THE GPS, BLUETOOTH AND OTHER FEATURES WE PAID FOR. ATTACHED, PLEASE FIND THE ARTICLE ON THE CLASS ACTION LAWSUIT FILED OVER CRACKED CADILLAC CUE SCREENS. I PRAY I DON'T HAVE TO WAIT YEARS LIKE THE HEADLIGHTS LAWSUITS WITH GENERAL MOTORS. THANK YOU FOR YOUR TIME AND ASSISTANCE, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MY WIFE AND I OWN A 2013 CADILLAC SRX AND WHEN WE USE THE LOW BEAM HEADLIGHTS THEY DON'T PROVIDE ENOUGH ILLUMINATION TO ALLOW US TO SEE THE HIGHWAY, FORCING US TO USE THE HIGH BEAMS BUT WE HAVE TO SWITCH BACK TO LOW BEAMS WHEN WE APPROACH A VEHICLE OR COME WITHIN A COUPLE CAR LENGTHS BEHIND. I HAVE BEEN ON THE INTERNET READING ABOUT HOW THIS HAS BEEN AN ONGOING PROBLEM WITH THIS MODEL CADILLAC. THIS IS MY FIRST CADILLAC AND I WILL HAVE TO SAY WILL BE MY LAST. SUPPOSEDLY ALL DEALERS ARE FORCING THE OWNERS TO ABSORB THE REPAIR COST THEMSELVES ($1500.00 TO $1700.00) I HAVE YET TO TAKE MY VEHICLE BACK TO THE DEALER AND DOUBT SERIOUSLY IF MY EXTENDED WARRANTY WITH COST GARD WILL DO ANY GOOD. I'M REALLY SURPRISED AT THE RESPONSE THAT GM HAS TAKEN ON THIS VERY DANGEROUS PROBLEM. WE DREAD DRIVING THE CAR AT NIGHT, WE ARE CONSTANTLY HAVING TO DRIVE WITH OUR HIGH BEAMS ON. WOULD YOU PLEASE INVESTIGATE THIS PROBLEM

THE HEADLIGHTS ON MY 2013 CADILLAC SRX ARE TOO DIM TO DRIVE VEHICHLE AT NIGHT . THIS IS A KNOW PROBLEM AND SHOULD BE FIXED BY GM. I HAVE REPLACED BULBS BUT DID NOT HELP.

2013 CADILLAC SRX FRONT HEADLAMPS DO NOT PUT OUT LIGHT. CANT DRIVE IT AT NIGHT. CADILLAC SUGGESTED AFTER MARKET BULBS, ALSO DIDN'T WORK. HAVE NOW INSTALLED FLOOD LIGHTS TO USE FOR DRIVING. HAVE SPENT OVER $600. CADILLAC SAYS THEY HAVE NEVER HEARD OF THIS HAPPENING. CAN'T GUARANTEE PUTTING NEW ONES IN WILL HELP AND IT COULD HAPPEN AGAIN. HOW CAN CADILLAC SELL CARS WITHOUT EFFECTIVE LIGHTS? TERRIBLE SAFETY HAZARD. GOT NO SATISFACTION FROM DEALER OR CADILLAC.

HEADLIGHTS DO NOT EMIT ENOUGH LIGHT WHILE DRIVING AT NIGHT. IT IS VERY DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DRIVING. IT IS VERY DANGEROUS TO DRIVE AT NIGHT. WARRANTY WONT COVER TO FIX ISSUE. THERE ARE A LOT OF COMPLAINTS ABOUT THIS ISSUE AND THEY HAVE NOT RECALLED THE CAR TO FIX.

CUE SYSTEM FROZE UP, NO RESPONSE FROM TOUCH SCREEN, VSS SYSTEM WARNING LIGHT ON, SEAT HEATERS DO NOT WORK. THUS NO ABILITY TO CONTROL HEATER OR DEFROST SYSTEM AND OWNERS MANUAL INDICATED THAT IF THE VSS LIGHT IS LIT THE VSS SYSTEM IS NOT OPERATIONAL. IT IS NOT POSSIBLE TO OPERATE A VEHICLE IN MICHIGAN IN THE WINTER WITH OUT CONTROL OF THE DEFROSTER AND SINCE THE VSS SYSTEM IS TIED IN TO THE BRAKES I AM NOT CONFIDENT THE ANTILOCK BRAKE SYSTEM WILL FUNCTION. VEHICLE PURCHASED 6-29-13 AND HAS APPROX 37,000 MILES. DEALER OFFERED TO REPAIR FOR $1750.00 BUT NEGOTIATED TO $750.00 I FEEL THIS IS A SAFETY DEFECT ON A LOW MILEAGE VEHICLE AND THE MANUFACTURE SHOULD COVER THE COST OF REPAIRS. THERE HAVE BEEN AT LEAST 5 "SERVICE UPDATE BULLETINS " WITH SOFTERWARE UPDATED FOR THE CUE SYSTEM ON THIS VEHICLE WHEN I HAVE HAD IT IN FOR SERVICE. SO CLEARLY THERE ARE ELECTRONIC PROBLEMS WITH THIS SYSTEM AND MY LATEST PROBLEM IMPACTS MY SAFETY WHILE OPERATING THIS VEHICLE IN THE WINTERTIME. I AM REQUESTING THAT NHTSA INVESTIGATE THES SOFTERWARECAND OPERATIONAL ISSUES TO PRESERVE DRIVER SAFETY WHILE USING THIS VEHICLE. IT WAS PARKED IN THE GARAGE IN LATE AUGUST 2016 AND WHEN STARTED UP IN EARLY NOVEMBER THE CUE CONTROL SYSTEM SCREEN WAS UNRESPONSIVE.

AFTER 52000 MILES THE CUE TOUCH SCREEN DOES NOT WORK

CUE SYSTEM FROZE. UNABLE TO CONTROL RADIO, NAVIGATION SYSTEM, HEATER, A/C, HANDS FREE PHONE, ETC. WENT ON A CADILLAC FORUM AND WAS ABLE TO RESET IT ONE TIME AND THEN QUIT WORKING AGAIN AFTER A FEW. I WAS UNABLE TO RESET IT A SECOND TIME. UNFORTUNATELY, THIS ALL HAPPENED AT 52,000 MILES 2,000 MILES AFTER THE WARRANTY EXPIRED. I AM NOT WILLING TO PAY CLOSE TO $2,000 TO HAVE IT REPAIRED, AFTER DOING RESEARCH, THIS ELECTRICAL ISSUE SEEMS TO BE A FREQUENT PROBLEM AND SHOULD RESULT IN A RECALL.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT THE HEADLIGHTS WERE INOPERABLE, WHICH MADE IT DIFFICULT TO DRIVE THE VEHICLE. THE CONTACT MENTIONED THAT THE HEADLIGHTS WERE NOT BRIGHT AND THE HIGH BEAM HEADLIGHTS HAD TO BE USED WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY, AND THAT CHANGING THE LIGHT BULBS WOULD ONLY BE A TEMPORARY REPAIR. THE CONTACT WAS ALSO INFORMED THAT MOISTURE ENTERED THE HEADLAMPS, WHICH CAUSED A SHORT IN THE CIRCUIT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.

PURCHASED CAR 1 YEAR AGO AND CANT DRIVE IT WHEN ITS DARKOUT DUE TO POOR HEADLIGHT VISABILITY ON LOW BEAM, HIGHBEAMIS REALLY GOOD, LOW BEAM IS LIKE YOU DONT HAVE HEAD LIGHTS ON. DROVE IT AT 5 AM AND ALMOST WRECKED TWICE NOT BEING ABLE TO SEE THE ROAD WHERE I WAS DRIVING. SECOND ISSUE THERE WAS A RECALL FOR BUT IT CAME UP THAT I HAD NO RECALLS AT THIS TIME. NHSTA 14132 GM 14132. DOES NOT DO THIS ALL THE TIME BUT FREQUENTLY LIKE THIS AM WHEN I WAS DRIVING IT, HAS DONE THIS ALSO SINCE I BOUGHT CAR A YEAR AGO.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING 2 MPH, THE BRAKES MALFUNCTIONED. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 128,000.

CUE TOUCHSCREEN DOES NOT RESPOND. THIS CONTROLS YOUR RADIO, AC, DEFROSTER, NAVIGATION. AT 52,000 CADILLAC WILL NOT WARRANTY THIS. VERY COMMON PROBLEM IN THE CADILLAC FORUMS. THE RADIO CONTROL UNIT HAS BEEN DISCONTINUED YET THE CADILLAC REPS SAY THIS IS THE FIRST WE HAVE HEARD OF IT. COMPLETELY DENYING THE PROBLEM

CUE MALFUNCTIONING: I PURCHASED MY CAR TWO MONTHS AGO AND IT HAS BEEN IN THE SHOP FOR THE PAST MONTH AFTER THE CUE QUIT RESPONDING. THE CADILLAC DEALER CANNOT DO ANYTHING TO HELP BECAUSE CADILLAC DOES NOT MAKE THE CUE ANY MORE. CALLED CUSTOMER SERVICE AND TOLD THEM THAT I WAS TOLD TO "GET IN LINE BECAUSE THERE ARE MORE THAN 700 CUSTOMERS AHEAD OF YOU WITH THE SAME PROBLEM". REALLY? AND THAT'S JUST ONE SHOP! WE HAVE CALLED AROUND, NO ONE HAS THE OEM PARTS. THE ONLY OPTION IS A REFURBISHED UNIT. WE HAVE TRIED THAT, THE UNIT WAS DEFECTIVE. SO HERE I AM, STUCK PAYING FOR A CAR I CANNOT FULLY USE BECAUSE ALL OF THE SETTINGS ARE IN THE CUE. TO FIX THE ISSUE WILL COST $1,500 BUT THAT'S ONLY IF I CAN GET AROUND TO FIXING IT OR WHENEVER 700+ OTHER CUSTOMERS' CUES ARE FIXED... HOWEVER LONG THAT WILL TAKE!

LOW BEAMS ON HEADLIGHTS PROVIDE EXTREMELY POOR ILLUMINATION PRODUCING BARELY 10-15' BARELY LIT ROADWAY. DEALER ACKNOWLEDGES PROBLEM BY VISUAL OBSERVATION BUT SAYS 'COMPUTER' SAYS ACCEPTABLE. CHECKED INTERNET AND FOUND NUMEROUS COMPLAINTS ON 2013 AND 2014 MODELS. EXTREMELY DANGEROUS ON DARK ROADS WITH LITTLE OR NO STREET LIGHTING. HELP

HAD TO REPLACE MY 2013 SRX BATTERY THEN NOT LONG AFTER MY CUE SYSTEM FROZE UP I TOOK IT TO CADILLAC DEALER AS IT CONTROLS HEAT/AIR/RADIO/ETC. ANOTHER MECHANIC THOUGHT AN UPDATE WOULD WORK BUT NOPE THE ONE GUY SAID CENTER STACK NEEDS TO BE REPLACED ANOTHER SAID HMI MODULE (SAME DEALERSHIP) A $1500.00 REPAIR BUT THEY CAN'T GET THE PART IT'S ON BACK -ORDER . CAR HESITATES WHEN ACCELERATING .

HEADLIGHTS ARE SO DIM THAT I HAVE TO DRIVE WITH BRIGHTS ON CONTINUOUSLY AT NIGHT. WHEN ONCOMING TRAFFIC SIGNALS ME BY BLINDING ME, I SWITCH TO DIMS AND HAVE TO GUESS AT WHERE THE ROAD IS. THIS IS UNACCEPTABLE. THE VEHICLE WAS BROUGHT IN WHILE STILL UNDER BASIC WARRANTY. PROBLEM NOT RESOLVED. I EVEN PURCHASED AN EXTENDED WARRANTY. NO HELP THERE EITHER. I AM PAYING FOR A VEHICLE THAT I CANNOT SAFELY DRIVE AT NIGHT. NO WAY I CAN LET MY KIDS USE THIS VEHICLE AT NIGHT. I AM DEEPLY DISAPPOINTED.

I HAVE A 2013 SRX WITH THE EXTERNAL HEADLIGHT ISSUE OF VERY DANGEROUSLY DIM LIGHTING ON LOW BEAM. I CAN BARELY SEE A FEW FEET IN FRONT OF ME ON LOW BEAM. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY TELL ME THERE IS NO FIX. I HAVE CALLED CADILLAC CUSTOMER SERVICE AND THEY SAID THERE IS NO FIX. THIS IS DEFINITELY A SAFETY HAZARD. IT LOOKS AS IF IT WILL TAKE THE DEATH OF AN INDIVIDUAL OR SEVERAL BEFORE SOMETHING IS DONE.

HEADLIGHTS EXTERIOR HOUSING UNITS WEAR OUT OR DETERIORATE ALLOWING MOISTURE TO ACCUMULATE AND CONDENSE FROM THE AIR THAT FLOWS THROUGH THEIR VENTS.I CANT SEE AT NIGHT AND ITS A SAFETY ISSUE FOR ME AND MY FAMILY.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SURGED FORWARD AND STALLED. THE SPEEDOMETER REFLECTED 140 MPH, WHEN THE VEHICLE WAS ONLY TRAVELING 65 MPH. ALL THE WARNING INDICATORS FLASHED ON THE INSTRUMENT PANEL. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS KEPT AT THE DEALER FOR TWO MONTHS BEFORE BEING TAKEN TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,341. ..UPDATED 09/25/17 *BF MECHANICAL ISSUE WITH THE VEHICLE: TRANSMISSION LAGGING, AND REVVING INADVERTENTLY. SPEEDOMETER CONTINUES TO SHOW INCORRECT TRAVELING SPEEDS SINCE THE VEHICLE WAS PURCHASED. INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READS THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR ON THE HIGHWAY. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN ITS ACCELERATION RESPONSE TIME. BACK UP GALLERY CAMERA ERROR WARNING CODES. GAS GAGE SHOWS EMPTY ALMOST EMPTY BY THE GAS TANK IS FULL. RMP SHOW 0 RPM WHILE THE VEHICLE IS IN MOTION. UPDATED 9/5/18*JB

LOW BEAM HEADLIGHTS ARE VERY DIM NIGHT DRIVING IS VERY DANGEROUS. REPLACED BULBS WITH LITTLE OR NO RESULTS. THIS IS A COMMON PROBLEM THAT CADILLAC WILL NOT ADDRESS. THE REFLECTORS IN HEADLIGHT ASSEMBLY ARE DEFECTIVE.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. WHILE DRIVING AT ANY SPEED, THE VEHICLE LOST POWER WITHOUT WARNING AND THE ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SPARK PLUGS NEEDED TO BE REPLACED. THE SPARK PLUGS WERE REPLACED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER AGAIN WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VIN WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V097000 (ELECTRICAL SYSTEM, POWER TRAIN). THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

THE HEADLIGHTS ON MY VEHICLE AT NIGHT ARE TERRIBLE...IT IS ALMOST LIKE THERE NOT ON, VERY DIM..I AM AFRAID TO DRIVE AT NIGHT WITH THIS VEHICLE....I HAVE TO USE HIGH BEAMS, BUT HAVE TO LOWER WHEN A CAR APPROCHES..

DIM LIGHTS ARE WORKING AT ABOUT 20 PERCENT.

THE LOW LIGHTS ARE SO LOW THAT YOU CAN NOT SEE AT NIGHT. THE BRIGHTS ARE FINE. I REPLACED THE FILAMENTS AND PUT IN STRONGER BLUBS, BUT THE LOW LIGHTS ARE STILL NOT ADEQUATE FOR NIGHT DRIVING. THIS STARTED IN JUNE 2016.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX EQUIPPED WITH MICHELIN LATITUDE TOUR TIRES, SIZE: 235/55/R20. THE TIRES WERE MANUFACTURED ON APRIL 15, 2013. THE CONTACT STATED THAT THE TIRES HAD TREAD SEPARATION. THE CONTACT ALSO STATED THAT THE TREAD WAS SEPARATING IN CHUNKS. THE VEHICLE WAS TAKEN TO THE DEALER TO HAVE THE TIRES INSPECTED. THE CONTACT WAS INFORMED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE ORIGINAL EQUIPMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE TIRE FAILURES. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 24,600. THE VIN WAS NOT AVAILABLE.

MOON ROOF DRAINAGE SYSTEM IS POORLY DESIGNED. DRAINAGE HOSE RUNS ALONGSIDE MOON ROOF THEN INSIDE CAR TO THE REAR TAILGATE AREA, DIRECTLY OVER LIFT GATE FUSE AND MODULE. ON NUMEROUS OCCASIONS IT HAS BACKED UP, LEAKED INTO LEFT REAR (DRIVER'S SIDE) FLOOR CAUSING CARPET TO GET WET. IT TENDS TO LEAK IN REAR TAILGATE AREA OVER THE FUSE PANEL AND LIFT GATE MODULE SHORTING OUT THE POWER OR AUTOMATIC TAILGATE FEATURE. THIS HAS BEEN AN ISSUE FOR THE SAME PROBLEM MORE THAN ONCE, INCLUDING REPLACING THE FUSES AND LIFT GATE MODULE. THIS PROBLEM IS THE SAME WHETHER THE CAR IS STATIONARY OR MOVING. OTHER METHODS HAVE BEEN SUGGESTED AND TRIED TO ELIMINATE WETNESS AND ODOR FROM WINDOWS OPEN, DAMP RID, EVEN WET/DRY VACUUM. NOW THAT MY CAR IS OUT OF WARRANTY, THE REPAIR BILL IS MINE TO SETTLE FOR A KNOWN CHRONIC PROBLEM AND POOR DESIGN.

THE HEADLIGHTS ARE DEFECTIVE ON THOUSANDS OF CADILLAC SRX MODELS, 2010-2015. THE LIGHT BULBS ARE FINE BUT THE REFLECTIVE CHROME INSIDE THE LIGHT PEELS AWAY AND THE LIGHTS DO PRODUCE ENOUGH LIGHT TO SEE AT NIGHT. THIS IS CERTAINLY A SAFETY ISSUE AND HOPE YOU INVESTIGATE.

VERY DISAPPOINTED IN THIS CAR. PURCHASED NEW. WE ARE STILL WORKING FOR RESOLUTION TO THE TCM TRANSMISSION CONTROL MODULE RECALL- THE DEALER ORIGINALLY REPROGRAMMED THE TCM USING WRONG PROGRAM WHICH CAUSED A HUGE DELAY BETWEEN SHIFTS. IT WAS REPROGRAMED SEVERAL MONTHS LATER, BUT NOW IS EXPERIENCING THE LAG WHEN THE CAR IS IN "ECO"MODE..OCCURS WHEN THE CAR ACCELERATES TO 10 MPH, BREAKS ARE APPLIED, THEN GO TO ACCELERATE AGAIN--THERE IS A HUGE LAG--NEARLY HIT TRYING TO PULL INTO TRAFFIC. IN NORMAL MODE, THIS IS NOT AS PREVALENT, BUT IS NOT SHIFTING AS IT SHOULD. WITH THE REAR TOE NUT RECALL, THE DEALER TIGHTENED THE TOE NUTS.. THAT'S ALL THEIR NOTES STATE. WE TOOK THIS VEHICLE IN TO HAVE THEM DIAGNOSE A MULTITUDE OF ISSUE--ONE OF WHICH UNEVEN TIRE WEAR AND CHIPPING. THEY DETERMINED THAT THE REAR TOE WAS OUT OF ALIGNMENT SUBSTANTIALLY.-- APPEARS THAT WHEN THE RECALL WAS COMPLETED, ALL THEY DID WAS TIGHTEN THE TOE ADJUSTS (EVEN IF IN ALIGNMENT OR NOT) IF YOU LOOK AT THE RECALL REPORT, GM AMENDED THE SOP FOR RESOLVING THIS ISSUE IN EARLY 2015 WITH ADDITIONAL PICTURES OF HOW TO PROPERLY TIGHTEN THE TOE--WE ASKED THAT GM REPLACE THESE BADLY WORN TIRES, BUT THEY DECLINED--THE CAR HAS 28,000 MILES, AND IT ALREADY NEEDS NEW TIRES... !? ON 12/5/15 WHILE CLEANING THE VEHICLE, I FOUND SOME BEARINGS IN THE DRIVERS FLOOR BOARD--ALONG WITH SOME WHITE PLASTIC THAT HOUSES THE BEARINGS--I GUESS IT CAME FROM THE SEAT TRACK?--TAKING IN TO DEALER TO EXAMINE. THE CAR ALSO HAS EVIDENCE OF POWER STEERING FLUID LEAKING FROM THE RESERVOIR--AND UNDER THE DRIVER'S SIDE OF THE VEHICLE DUE TO POWER STEERING FLUID RESIDUE IN EACH OF THESE LOCATIONS. A PECKING NOISE IF PREVALENT AT SLOW SPEEDS. THE REAR CV SHAFT HAS THE PAINT WORN OFF WHERE SOMETHING IS IN CONTACT. ALSO CONFIRMED DURING ALL OF THIS THAT THE CAR HAS BEEN PAINTED--PRIOR TO US DRIVING OFF OF THE LOT NEW IN 2013

CAN NOT SEE WITH LOW BEAMS AT NIGHT. ALSO, THE SCREEN FREEZES ON THE "CUE" DISPLAY

TL* THE CONTACT OWNS A 2013 CADDILIAC SRX. THE CONTACT STATED THAT THE EXTERIOR HEADLAMPS HAD NOT EMITTED ENOUGH LIGHT WHILE DRIVING. THE CONTACT STATED THAT IT WAS DIFFICULT TO VIEW THE ROADS DURING NIGHT TIME DUE TO THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HEADLIGHTS WERE REPLACED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT STATED THAT WITH NORMAL EVERYDAY DRIVING HE BECAME AWARE OF AN ISSUE WITH THE FRONT SUSPENSION ON THE VEHICLE. THE CONTACT WAS CONCERNED THAT WITHIN 46,000 MILES OF DRIVING THE VEHICLE, THAT THE TIRES HAD TO BE REPLACED TEN TIMES. THE VEHICLE WAS TAKEN TO COULTER CADILLAC TEMPE (LOCATED AT 7780 S AUTOPLEX LOOP, BUILDING 200, TEMPE, AZ 85284, (480) 305-0876) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE PERFORMED AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS CONCERNED THAT THE SUSPENSION WAS INSTALLED INCORRECTLY OR THAT THERE WAS A DEFECTIVE FRONT SUSPENSION. THE MANUFACTURER WAS NOT CONTACTED OR NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 11,077.

THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE OR IN NEUTRAL AFTER IT STOPPED. WE WERE TOWED TO A DEALER THE THE ENTIRE TRANSMISSION HAD TO BE REPLACED. THE DEALER CONTACTED GM AND, AFTER DESCRIBING THE PROBLEM, WAS TOLD IMMEDIATELY WHAT HAD HAPPENED TO THE TRANSMISSION. CLEARLY, THIS WAS NOT AN UNUSUAL PROBLEM.

ONGOING ISSUES WITH THE VEHICLE TRANSMISSION AND SPEEDOMETER SINCE THE VEHICLE WAS PURCHASED. THE VEHICLE WAS RETURNED TO LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC) REFERENCE INVOICE # [XXX] MORE THAT FIVE (5) TIMES FOR THE SAME ISSUES. ISSUES RANGE FROM: DUE TO INADVERTENT ACCELERATION OF THE ENGINE, THE SPEEDOMETER READ THAT IT IS TRAVELING AT 160 MILES AN HOUR WHEN TRAVELING AT APPROXIMATELY 70 MILES AND HOUR. SPEEDOMETER GAGE DOES NOT RESET AND VEHICLE ACCELERATES CAUSING THE TRANSMISSION TO LAG IN IT'S ACCELERATION RESPONSE TIME. TO BACK UP GALLERY CAMERA ERROR WANING CODES ON JUNE 18TH I CONTACTED GENERAL MOTORS REGARDING MY VEHICLE PROBLEM AND ISSUES WITH GETTING ASSISTANCE FROM LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). I HAVE BEEN WORKING WITH [XXX] A SUPERVISOR AT GENERAL MOTORS, CASE # [XXX] WHO CAN BE REACHED AT 18667905700 EXT # [XXX], [XXX] CONTACTED LEGACY CHEVROLET (LEGACY AUTOMOTIVE OF COLUMBUS, LLC). ABOUT GETTING HELP THROUGH MY CURRENT WARRANTY TO FIX THE ISSUES WITH THE CAR, HE WAS INFORMED BY [XXX], THAT THEY WILL NOT BE ABLE TO PROVIDE ME A LOANER CAR PER THE DMA. AND SERVICE MANAGER ADVICE, WITH THE KNOWLEDGE THAT THERE IS CLUSTERS ARE ON RESTRICTION SO WE CAN NOT GET ONE ISSUE WITH THE VEHICLE AND THAT THEY "ARE ON RESTRICTION SO WE CAN NOT GET ONE" ([XXX] , LEGACY AUTOMOTIVE WARRANTY ADMINISTRATOR) SEE EMAIL ABOVE. CURRENT SITUATION: ON JULY 8TH, I CONTACTED GNERAL MOTORS ABOUT THE RECALL ON VIN: [XXX] AND TO VERIFY THAT THE CLUSTER DISPLAY WAS ORDERED AND THAT THE KNOWN ISSUES WAS FIXED. THE FINDINGS ARE AS FOLLOWS: THERE HAS BEEN MORE THAN 10 RECALLS ON THIS VEHICLE. STILL NO RESOLUTION TO THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

Headlights are dim

OUR CADILLAC SRX SUDDENLY VEERED OFF THE ROAD WHEN DRIVING 55MPH ON A STRAIGHT LEVEL ROAD. THE VEHICLE LEFT THE ROAD HITTING A TREE AND ONLY THE DRIVER'S AIRBAG DEPLOYED EVEN THOUGH IT WAS AN OFFSET FRONTAL COLLISION. THE CAR HAD ALL RECALLED ITEMS ALREADY FIXED BY GM DEALERS BEFORE THE CRASH OCCURRED. THE VEHICLE WAS A TOTAL LOSS. *TR

I PURCHASED A NEW 2014 CADILLAC SRX. AFTER LESS THAN TWO YEARS AND 24,728 MILES THE DEALER TELLS ME MY TIRES ARE WORN OUT. I QUESTION THE DEALER BECAUSE I HAVE MAINTAINED THE TIRES IN ACCORDANCE WITH GM AND CADILLAC GUIDELINES. I DID NOT UNDERSTAND WHY A 40K VEHICLE WOULD HAVE SOLD NEW WOULD REQUIRE NEW TIRES WHEN LESS THAN TWO YEARS OLD. THE QUALITY OF THE TIRES BEEN SOLD ON NEW VEHICLES NEEDS TO BE INVESTIGATED. THIS IS A TOTAL MISREPRESENTATION TO THE CONSUMER. UPDATED 10/06/15*LJ UPDATED 11/13/2017*CN

TL* THE CONTACT OWNS A 2013 CADILLAC SRX. THE CONTACT FELT THAT THE TRANSMISSION FAILED AND TOOK THE VEHICLE TO THE DEALER. THE DEALER DETERMINED THERE WAS NO TRANSMISSION FAILURE. LATER, THE TRANSMISSION JERKED AND CAUSED THE VEHICLE TO CRASH INTO A BUILDING. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS UNABLE TO BE CONTROLLED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO COULD NOT DETERMINE WHAT CAUSED THE FAILURE. THE CONTACT FOUND NHTSA CAMPAIGN NUMBER:14V212000 (POWER TRAIN). THE MANUFACTURER STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO THE RECALL AND THE VEHICLE WAS PERFORMING AS DESIGNED. THE CONTACT DID NOT RECALL HAVING THE RECALL REPAIR PERFORMED. THE FAILURE MILEAGE WAS 8,000. UPDATED 6/3/15*CN UPDATED 10/2/2017*CN

THE LOW BEAM HEADLIGHTS ARE EXTREMELY DIM AND MAKE NIGHT DRIVING DIFFICULT IF NOT IMPOSSIBLE DUE TO SAFETY. THIS APPEARS TO BE A KNOWN DEFECT IN THIS MODEL VEHICLE BUT CADILLAC WILL NOT ACKNOWLEDGE. THE HALOGEN BULBS HAVE BEEN REPLACED THREE TIMES BUT IT DOES NOT HELP REMEDY THE PROBLEM. THE MECHANIC STATED THAT THE ISSUE IS WITH THE DESIGN OF THE REFLECTOR IN THE LIGHTING ASSEMBLY AND THAT THE WHOLE HEADLIGHT ASSEMBLY HAS TO BE REPLACED TO RECTIFY THE PROBLEM. THIS IS A VERY EXPENSIVE SOLUTION FOR THE CONSUMER AND ONE WHICH IS BECAUSE OF AN APPARENT DESIGN FLAW ACCORDING TO THE CADILLAC MECHANIC.

HEADLAMPS (LOW BEAM ONLY) ARE TOO DIM WHEN DRIVING AT NIGHT. IN AREAS WHERE THE ROADS ARE NOT WELL LIT DRIVING WITH LOW BEAMS ON IS EXTREMELY DANGEROUS. WE HAVE AVOIDED DRIVING AT NIGHT OR WITH HIGH BEAMS ON (WHICH BECOMES DANGEROUS FOR OTHER DRIVERS). WE REPORTED THE PROBLEM DIRECTLY TO CADILLAC VIA A PHONE CALL AND WAS TOLD TO SEE A DEALERSHIP. THE DEALERSHIP (MASSEY CADILLAC OF NORTH ORLANDO) INFORMED US THIS WAS A COMMON PROBLEM WITH THE HEADLAMPS PROJECTOR BUT THERE IS NO RECALL ON IT. THE HEADLAMPS CANNOT BE FIXED, ONLY REPLACED. REPLACING THE HEADLAMPS WOULD COST JUST OVER $1,000.00. WE FEEL CADILLAC HAS A DEFECT IN THERE HEADLAMPS AND IS MAKING NO EFFORT TO RECTIFY THE ISSUE. WE CAN ONLY SPECULATE AS TO WHY CADILLAC WILL NOT RECALL OR HELP CUSTOMERS WITH OUT-OF-DATE WARRANTIES. THE PROBLEM IS WITH THE LOW BEAM GETTING TO HOT AND CREATING DISTORTION OR A BUILD-UP IN THE PROJECTOR. WE CAN TAKE PHOTOS IF NEEDED, BUT FELT IT MIGHT BE HARD TO TELL WHAT'S GOING ON VIA A PHOTO.

HEADLIGHTS ON DIM ARE ALMOST NON EXISTENT AND DANGEROUS. BRIGHT LIGHTS WORK GREAT BUT YOU CAN'T DRIVE WITH BRIGHTS. THE DIM LIGHTS ARE LIKE DRIVING WITH A FLASHLIGHT WITH ALMOST DEAD BATTERIES. DANGEROUS!!!

THE CADILLAC CUE SCREEN CRACKED, LIKE A SPIDER WEB. UNABLE TO USE SCREEN FOR NAVIGATION, PHONE, RADIO, CLIMATE, WEATHER, ETC.00

MY LOW BEAM HEADLIGHTS HAVE BECOME VERY VERY DIM. HAVE HAD TO REPLACE THE BULBS TWICE. I HAVE TO DRIVE WITH HIGH BEAMS IN ORDER TO SEE SAFELY AT NIGHT. THIS IS A KNOWN DEFECT IN THESE CARS, BUT CADILLAC HAS NOT ISSUED A RECALL.

I WAS DRIVING ON I94 WEST IN THE PASSING LANE AT 72 MILES PER HOUR WHEN MY ENGINE SHUT DOWN. THE DASHBOARD FLASHED 72, THEN 62, AND 52 MILES WITH AN ICON SHOWING THAT THE CAR WAS SHUTTING DOWN. FORTUNATELY, TRAFFIC ALLOWED ME TO COAST TO EXIT 112 (A MARSHALL, MI REST STOP) WHERE I WAITED 1.5 HOURS FOR A TOW. GENERAL MOTORS CHARGED ME FOR THE TOW. IT HAS BEEN TWO WEEKS AND MY CAR IS STILL WITH GM FOR SERVICE 45 MILES FROM MY HOME. I AM REPORTING THIS INCIDENT SO THAT YOU ARE AWARE AND HOPEFULLY IT WILL NOT HAPPEN TO OTHERS. I WAS LUCKY. IT WAS SCARY AND I AM STILL QUITE SHAKEN. THIS IS AN EXPENSIVE VEHICLE THAT IS ONLY A YEAR OR MORE IN AGE. IT IS UNACCEPTABLE THAT IT HAS A MAJOR DEFECT. I FEAR FOR MY SAFETY AND WOULD PREFER A REPLACEMENT VEHICLE INSTEAD OF THE ONE I WAS DRIVING. *TR

THIS MORNING I WAS PARKED IN A LOT OUTSIDE OF A STORE WITH MY TRUNK OPEN. I WAS LEANING IN THE TRUNK MOVING ITEMS AROUND. I CAN ONLY ASSUME I APPLIED PRESSURE TO THE TRUNK BUTTON ON THE KEY FOB UNKNOWINGLY. THE TRUNK CLOSED DOWN ONTO MY BACK AND FELT AS IF IT WAS INTENT ON CLOSING EVEN THOUGH MY BODY WAS PREVENTING THE TRUNK FROM CLOSING. I COULD NOT PULL BACK AS THE DOOR LITERALLY HAD ME PINNED IN THE TRUNK. MY HUSBAND RAN AROUND TO THE BACK OF THE CAR AS DID ANOTHER GENTLEMAN IN THE PARKING LOT. MY HUSBAND BEGAN HOLLERING TO HIT THE BUTTON WHICH I STILL HAD. THE DOOR IMMEDIATELY BEGAN TO LIFT AFTER HITTING THE DOOR RELEASE BUTTON OF THE FOB. THE EVENT WAS SHOCKING ENOUGH THAT I CAN'T IMAGINE WHAT MIGHT HAVE HAPPENED HAD MY HUSBAND AND A PASSERBY NOT HOLLERED FOR ME TO PUSH THE BUTTON BRINGING ME OUT OF THE STATE OF SHOCK OR IF INSTEAD OF AN ADULT A YOUNG CHILD HAD THE DOOR CLOSING ON THEM. THE WEIGHT AND PRESSURE OF THE DOOR PREVENTED ME FROM DOING MUCH MORE THAN PUSHING THE BUTTON. *TR

1ST EVENT ON 9/6/14: ENTERING FREEWAY AT 45 MPH, INCREASED ACCELERATION TO MERGE AND THE ENGINE SUDDENLY LAGGED WITH ZERO POWER FOR 2-3 SECONDS WHEN THE CAR TRIED TO SHIFT INTO THE NEXT GEAR. 2ND EVENT 9-11-14: ACCELERATED FROM A STOP. OPERATED PROPERLY THROUGH 1ST AND 2ND GEAR. WHEN THE TRANSMISSION SHIFTED INTO 3RD GEAR, THE ENGINE LAGGED/LOST POWER. ACCELERATOR CONTINUED TO BE DEPRESSED AND 2-3 SECONDS LATER, FULL POWER CAME BACK. ADDITIONAL EVENT AUG-2014: A PASSING MANEUVER REQUIRED HARD ACCELERATION WHICH RESULTED IN A LAG WHEN THE TRANSMISSION TRIED TO SHIFT INTO A PASSING GEAR. AGAIN WE HAD ZERO POWER WITH THE ENGINE DROPPING TO IDLE FOR AT LEAST 3 SECONDS AND THEN SUDDENLY COMING BACK UP TO SPEED. NOTE: WE'VE HAD THE CAR REPROGRAMMED PER NHTSA RECALL 14132 IN JUNE 2014. THIS IS THE SAME SYMPTOMS BUT OCCURRING AT MUCH HIGHER SPEEDS AND GEAR SELECTION. CAR IS UNSAFE AS THE POWER LOSS COULD'VE RESULTED IN A REAR END COLLISION. *TR