2018 Cadillac XT5 Complaint Log

THE GUIDELINES OFTEN FAIL TO DISPLAY WHEN SWITCHING THE CAR IN TO REVERSE. THE DEALER HAS INSPECTED AND PROVIDED THE FOLLOWING RESPONSE: 'THE CAUSE OF THE CONDITION MAY BE THE RVC IMAGE BEING PROVIDED VIA AN ALTERNATE ROBUST RVC FEED FROM THE VIDEO BYPASS MODULE. TO ENSURE THAT THE RVC IMAGE IS ALWAYS PRESENT WHEN IN REVERSE THIS ALTERNATE ROBUST RVC FEED IS PROVIDED IF THE PRIMARY CAMERA FEED IS NOT AVAILABLE FOR ANY REASON. A CALIBRATION CHANGE HAS BEEN MADE THAT REDUCES, BUT DOES NOT ELIMINATE, EVERY CAUSE OF MISSING REARVIEW CAMERA GUIDELINES.' HOWEVER, IT SEEMS TO OCCUR MORE THAN HALF OF THE TIME THAT THE GUIDELINES FAIL TO DISPLAY.

FROM THE TIME I PURCHASED MY VEHICLE THEIR WAS A POPPING NOISE WHEN I TURN STEERING WHEEL I PURCHASED AT CARMAX AND TOOK IT BACK TWO OR THREE TIMES THEY SAID NOTHING WAS WRONG..I TOOK.IT TO SEWELL CADILLAC THEY SAID NOTHING WAS WRONG..IF I'M NOT MISTAKEN I TOOK TO STERLING CADILLAC THEY SAID NOTHING WAS WRONG.MY LAST OIL CHANGE WAS AT STERLING CADILLAC IN BRYAN TX A FEW WEEKS TO A MONTH AGO NOW THEY TELL ME IM IM DANGER AND THEY NOW HEAR THE NOISE AND SAYS ITS MY STEERING COLUMN AND NEEDS TO BE REPAIRED IMMEDIATELY..THEY ARE NOW CONCERNED SINCE MY CAR NO LONGER HAS A WARRANTY..I TOOK MY CAR BACK.TO.CARMAX 2 TO 3 WEEKS AFTER PURCHASE AND KEPT TELLING THEM ABOUT THE NOISE THEY SAID WAS NOTHING AND NOW I'M TOLD WHAT I KNEW IN 2019

EACH TIME THE CAR IS DRIVEN THE OIL % DROPS BY AT LEAST 1-2 % POINTS. SINCE SEPT 2019 THE OIL READING DROPPED TO 29%. THE DEALER CHANGED THE OIL FILTER AND SAID THE CAR WAS PERFECT. I HAVE SINCE LEARNED THAT THIS VEHICLE HAS AN OPEN RECALL. THERE IS AN OPEN RECALL ON 2018 XT5, N192266190 - ENGINE CONTROL SOFTWARE ISSUE THAT DOES NOT APPEAR ON THE CADILLAC SITE. I WAS NOT NOTIFIED.

TAKATA RECALL

I TOOK MY CADILLAC XT5 2018 IN FOR SERVICE TODAY 07/23/2019 FOR AN OIL CHANGE AND BRAKE CHECK AS THE BRAKES ARE SQUEALING. I WAS TOLD THEY WEREN'T GOING TO HAVE TIME TO WORK ON THE BRAKES BUT THAT "THE SOUND IS NORMAL DUE TO THE MATERIALS THAT GM USES. THAT THEY WOULD'VE ONLY LUBRICATED THE DISKS BUT THE NOISE WOULD'VE CAME BACK IN A WEEK OR 2". I TOOK IT IN BEFORE FOR THE SAME PROBLEM AND WHEN I RECEIVED A CALL LETTING ME KNOW THE SERVICES HAD BEEN COMPLETED, THE SERVICE AGENT INFORMED ME THAT IT WAS A PROBLEM THAT WAS HAPPENING A LOT WITH THE 2018 XT5 MODELS. AT THAT TIME, HE THEN TOLD ME THE NOISE SHOULD BE GONE FOR GOOD. THE NOISE WAS ONLY GONE FOR A COUPLE MONTHS AND IT CAME BACK. I HAVE NOT OWNED THE VEHICLE FOR EVEN 1 YEAR. I AM BEGINNING TO FEAR FOR MY SAFETY AS I DON'T REALLY KNOW WHAT TO BELIEVE ANYMORE AS I HAVE GOTTEN 2 DIFFERENT STORIES AND I DRIVE MY DAUGHTER WITH ME ALL THE TIME.

I WAS IDLING IN LINE FOR ABOUT 5 MINUTES WAITING FOR FOOD AT MCDONALDS. TRANSMISSION WAS IN DRIVE. ONCE SERVED, I STARTED TO DRIVE AWAY BUT CAR SHUTTERED AND STOPPED ABRUPTLY. APPARENTLY TRANSMISSION WILL AUTOMATICALLY SHIFT TO PARK AFTER IDLING FOR SEVERAL MINUTES EVEN IF IT HAS STARTED TO MOVE FORWARD 1 OR 2 MPH. WHAT WOULD HAVE HAPPENED IF I WAS TRAVELING FASTER WHEN IT SHIFTED TO PARK? IS THIS FEATURE A GOVERNMENTAL REQUIREMENT? WHY?

WHEN BACKING CAR UP, OFTEN TIMES THE YELLOW "GUIDE LINES" APPEAR, OFTEN TIMES DON'T. NOTE MAKES NO DIFFERENCE IF DAYLIGHT OR NIGHT, WEATHER CAR IS CLEAN OR DIRTY (NOT AFFECTED BY BACKUP CAMERA), CLEAR OUT OR RAINING. BRAND NEW IN APRIL 2018, PICKED UP FROM DEALERSHIP, HAS HAPPENED SINCE 1ST WEEK OF OPERATION. TOOK TO DEALERSHIP RECENTLY, COULD NOT FIND ISSUE, SAID NO KNOWN PROBLEMS WITH LIKE CARS.

IF EITHER TRACKS OF THE FRONT SEATS ARE NOT PERFECTLY ALIGNED WITH THE BASE, SOME VERY SHARP METAL IS EXPOSED. IT HAS CUT TWO TOES SO FAR WHEN EXITING THE CAR. IF IT CUTS MY FATHER MAJOR PROBLEM, HE IS A HEMOPHILIAC. CADILLAC SAYS FUNCTIONING AS DESIGNED. FUNNY.

POOR HEADLAMP PERFORMANCE. AT THIS PRICE POINT, HIGH INTENSITY DISCHARGE SHOULD BE STANDARD. NIGHT TIME DRIVING & DRIVING IN INCLEMENT WEATHER IS A SAFETY HAZARD WITH THESE POORLY DESIGNED HALOGEN PROJECTOR HEADLAMPS

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT THE FUEL SAFETY INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED FIVE TIMES, BUT THE FUEL SAFETY INDICATOR ILLUMINATED EVERY TIME THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN TO TAYLOR CADILLAC (6100 CENTRAL AVE, TOLEDO, OH 43615, (419) 842-8800) WHERE A NEW EVAP PURGE VALVE WAS INSTALLED. SHORTLY AFTERWARDS, THE FUEL INJECTORS WERE REPLACED AND NEW ENGINE BANKS WERE INSTALLED. A FEW MONTHS AGO, THE FUEL SAFETY WARNING INDICATOR ILLUMINATED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND A TECHNICIAN FROM THE MANUFACTURER WAS ASSIGNED TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 10,650.

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. WHILE DRIVING APPROXIMATELY 35 MPH, "TRANSMISSION" ILLUMINATED ON THE INSTRUMENT PANEL. WHILE APPROACHING A STOP SIGN, THE VEHICLE INDEPENDENTLY SHIFTED INTO PARK WHILE STILL IN MOTION. THE CONTACT THEN SHIFTED BACK INTO DRIVE AND CONTINUED DRIVING. THE VEHICLE WAS TOWED TO THE DEALER (QUANTRELL CADILLAC, 1490 E NEW CIRCLE ROAD, LEXINGTON, KY 40509) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,900.

TL* THE CONTACT OWNS A 2018 CADILLAC XT5. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE LOW BEAM HEADLIGHTS FAILED TO ILLUMINATE BEYOND 50 FEET OF THE VEHICLE. THE VEHICLE WAS TAKEN TO PATTERSON CADILLAC LOCATED IN WICHITA FALLS, TX, WHERE IT WAS STATED THAT THE LIGHTS PERFORMED AS DESIGNED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE DEALER FOUND NO DEFECT WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 300.

2018 CADILLAC XTS. CONSUMER WRITES IN REGARDS TO VEHICLE HAVING THE WRONG SIZE SPARE TIRE FOR VEHICLE. *LD THE CONSUMER STATED THE MANUFACTURER CLAIMED THE VEHICLE WAS OPERATING AS DESIGNED. *JS

THE BACK UP GUIDANCE LINES AND WARNING INDICATORS DO NOT ALWAYS APPEAR OR ACTIVATE WHEN THE CAR IS IN REVERSE ASSOCIATED WITH THE BACK UP CAMERA. THEY ARE MISSING INTERMITTENTLY WHEN BACKING UP. I WAS BACKING UP AND TRYING TO JUDGE DISTANCE AND CLEARANCE IN MY NEW CAR. THIS ASSIST DEVICE BEING NON-FUNCTIONAL ALLOWED ME TO BACK INTO BUSHES, DOING NO DAMAGE, BUT CAUSING ALARM. I RETURNED IT TO THE DEALERSHIP FOR REPAIR TWICE AND WAS INFORMED THAT IT WAS A COMMON PROBLEM THAT NOTHING COULD BE DONE ABOUT. THIS BEGAN ON PURCHASE 3/31/2018 AND CONTINUES. I WILL CONTINUE TO ADDRESS IT WITH THE DEALERSHIP, BUT DON'T EXPECT ANY LONG TERM FIX BY THEM. I WILL MAINTAIN MY DUE DILIGENCE TO ENSURE I DO NOT RUN INTO ANOTHER VEHICLE OR PERSON, BUT IMPROPERLY FUNCTIONING SAFETY ASSISTANCE DEVICES ARE INFECTIVE AND THE MANUFACTURER SHOULD BE MADE TO ENSURE THEIR PROPER OPERATION, SINCE I UNDERSTAND THIS IS A COMMON PROBLEM ON CADILLAC AND OTHER GM SYSTEMS.