2017 Chevrolet Bolt EV Complaint Log

I have received 3 recalls on the vin number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest August 21 recall from General Motors. The latest recall is to replace the battery nodules in my 2012 Chevrolet Bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status

The battery may be faulty and burst on fire. This was recall last year and this year and the remedie didn’t work. 2 more fires where confirm after the final remedy

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to the recall repair was unavailable. The contact took the vehicle to the local dealer and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

Propulsion battery catches on fire while parked.

Battery. The new guidelines from Chevy and the NHTSA for my battery recall render the car, which took some planning for charging before this happened, a major inconvenience at best. I live in an urban environment in a multi-family dwelling, and it is not possible for me to consistently park my car outdoors away from structures, as no such places exist. Expecting me to monitor my vehicle during charges that go on for 4-5 hours is also close to impossible. Nor am I sure what this 'monitoring' would even entail, as no one can realistically imagine owners are going to sit next to their vehicles and stare at them for multiple hours every week. I already had only a handful of charging options available and now, if I can't charge indoors, even more are taken away. I am proud to support our transition away from ICE cars, and was absolutely willing to endure some transitional issues, but even I were willing to tolerate the narrow range of ability of my vehicle before the battery swap is available (which there is no promised date for) expecting these absurd limits for people who want to use their cars as normal transit is simply discouraging future EV owners, and that is not a situation our climate can afford. I'm sure the NHTSA knows that 40% of greenhouse gases come from transportation, and I sincerely hope your agency does it all it can to not discourage early adopters like me from being a small part of the solution to this problem.

I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with GMs response.

Car is at risk for fire due to faulty battery and GM's proposal is to park the car outside and not charge it fully. This is an unacceptable safety risk (car break ins outside in city, fire hazard indoor and out) and the usable range is significantly lower than the advertised range. GM should replace the batteries entirely or issue full refunds for the purchase price.

I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! A few things aggravate me: * This is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * Chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * On the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.

My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.

Appreciate that GM is replacing the battery modules. But we waited MONTHS for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 EVs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. GM refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.

The issue with the current recall is that it is impossible for those with long commutes to adhere to the not charging overnight and not going below 70 miles of range. While I do not expect any battery failure I would like to be sure that the vehicle will be replaced by GM if the vehicle were to be damaged by the battery even though I am not following the recommended actions due to needing to use more of the range than is recommended at this time.

The batteries are known to catch fire about 90% state of charge and below 30% state of charge.

I recently took my vehicle to Carr Chevrolet 15005 SW Tualatin Valley Hwy, Beaverton, OR 97006 related to the ongoing Chevy Bolt recall, in particular the portion "Owners who have not visited their dealer to receive the original recall remedy should visit their nearest Chevrolet dealer to obtain this important software update, which includes a diagnostic check on the health of their vehicle’s battery system. After obtaining the software update, customers should still take the interim steps summarized above." I had only had the first of two software patches applied and the latest recall indicates I should indeed acquire the second patch. Despite my having an appointment with the reason noted being this software update, the service department attempted to refuse me service. They tried to convince me this software update was not needed, told me it would take a long time to apply and they'd have to try to fit me in, told me the software did nothing, and told me I should go home and not worry about it. This directly contradicts NHTSA and Chevrolet guidance and potentially puts me, my family, and my neighbors at risk. If this is representative of Chevrolet's response to the Bolt situation, this is very dangerous. At a minimum this dealership poses a danger to Oregon residents.

I purchased this car (Chevy Bolt EV) under the assumption that I could simply charge overnight and have the car ready for the next day. Chevy has come out with multiple supposed fixes yet still has fires. I have a newborn at home and can basically no longer charge the car at home since I feel I would be putting my family at risk. Chevy now says we can only use the fraction of the battery charge safely. This is simply unacceptable and I am doubtful Chevy actually knows the root cause of the issue.

My car is going through the second recall for batteries. The initial fix of a software update was unable to remedy the issue, and now there is another recall with no timely resolution. Chevy's recommendation to not charge my car at night and not use a significant portion of the battery significantly impacts the usefulness of the car. I will try to adhere to the recommendations, but I'm not 100% confident this will prevent a potentially dangerous fire. Chevy should move quickly to buy back affected vehicles at a price that will allow owners to replace their cars with a safer alternative. It is unacceptable that Chevy is putting so many people at risk by not resolving this issue.

I am concerned about the unacceptable fire risk posed by the battery in my 2017 Chevy Bolt and the unrealistic changes Chevy has asked owners to take in order to avoid fire risk while awaiting the remedy. I own a garage, and cannot park my car there without fear of damage to my condo. I also cannot charge the car without wasting my time supervising it. I am experiencing problems sleeping at night, due to the fact that I have a potential fire risk sitting outside of my home. The range of mileage is also greatly reduced while waiting for the recall remedy, which resulted in extra time I must supervise my car while it charges.

The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and GM has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.

Bought a GM repurchased 2017 Chevy Bolt in July 2021 (the day of the total battery recall) and as with many, many others with this model year (per every Bolt group online and meetups), despite attempting an electronic fix twice ("relearn steering center") at both Allen Chevy, and Dave White Chevy, the issue of the steering getting stuck at about 45 degrees persists since purchase. I've contacted GM directly since purchase and taken 3 days off work, and now a 4th on Monday to get this "fixed." The problem is intermittent, so in my case, the steering gear is failing, and not completely binding yet. The intermittency has made getting this addressed impossible and quite frustrating. I have multiple videos I've sent to dealerships and GM. It's especially prominent on inclines, though I've not tried it on a decline. If you turn the wheel about 180 degrees it will mostly come back, but still needs assistance for the last 20-30 degrees. For less of a rotation (approx. 45 degrees), it gets stuck where I leave it which leaves you heading off the road or into traffic rather than centering as it should, obviously a safety issue. I drove other Bolts for an apples-to-apples and they did not have this issue. Nor does my personal or work car. So something is not physically functioning correctly and by all accounts is the steering gearing commonly failing on this vehicle JUST out of warranty.

My 2017 Chevrolet Bolt EV has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called GM almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit of information and possibly a rough time estimate. GM seems to be handling these cases poorly and has not been transparent with vehicle owners.

There is a recall on our 2017 Bolt due to battery fires.. we are very concerned that our car will catch fire… we just purchased this used car

Battery pack is failed and needs replacing, attempts have already been made to no avail. We should have our batteries replaced at no expense along with loaner provided until completed. Than you

GM is still sitting on their hands and not replacing batteries as a whole. EVERY affected vehicle should receive a replacement battery pack. I have held off on the "fix" because I am only charging to 90 percent. Now GM says there still is an issue and has issued yet another recall. The batteries need to be replaced before someone dies.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only GM dealership within 100 miles that services Bolts has not received the diagnostic tool from GM yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Chevrolet is still refusing to do anything. They stated consumer is not eligible for a buyback because a replacement battery is available. They also stated they don't know when it can be replaced or what the battery status is because no battery is available.

Chevy has not managed the recall very well as the fire risk with the battery is a KNOWN issue from years ago, and yet the company tried to fix it with software. Fixing with software is impossible as it is a hardware issue. The safety of our family is compromised by owning this vehicle, and the company has been very difficult to reach for a buyback.

I don't think the procedures currently considered by Chevy for the Bolt Batteries are appropriate and that they need to replace the batteries - not apply another stop gap measure that will cost every one time and costs. Obviously if testing the batteries was a solution, the previous fix should have been sufficient, and it have proven to not be.

Battery recalled, but parts not yet available. I am concerned for the safety of my family and others that may be nearby my vehicle in the event a fire erupts. My understanding is that at least 16 fires have been confirmed due to this issue. Other than the pending recall, my vehicle is up-to-date on all other maintenance/recalls.

2017 Chevrolet Bolt EV has a faulty battery pack and current recall reduces driving capability from 200 miles to 110 (90% full to min of 70 miles ) this is a total 45% reduction in driving capability. Additionally charging capability is reduced 66% (16/24) as I am unable to charge at work (8 hours) or while asleep (8 hours) due to recent recall. This is an unacceptable degradation in vehicle capability especially while within the battery warranty (100k miles).

There is a risk of battery catching fire in the 2017 Chevy Bolts. My car had the original fix and now we are told it wasn't sufficient and another fix is pending. In the meantime, my car and my surrounding buildings/home are at risk of catching fire. I am following the recommended precautions until the fix is available, but it means I cannot park in a garage, nor fully charge my car. I have already been denied a buyback attempt and tried going through the BBB to settle a complaint, but my case was mysteriously closed by BBB. I will follow up with them but I would appreciate either a new battery or an option to buyback or swap. I am not sure what other documentation is needed from me.

After GM denied my request for repurchase “as there is a remedy for the Battery Fire issue” (less than 1 month ago) I completed the recall at my nearest dealership [it took a while as ‘my EV guy is on a 2 week vacation’ according to the service manager] I could only drive my car after 10 or so days only to find that the infotainment system has acquired a mind of its own! the radio volume has a huge time delay between the time that I command volume up or down and when that actually happens, and also both the rear and front view camera turn on randomly / alternate with the radio display while backing up and/or parking. this is obviously a bug in the software that started after the new battery monitoring software was installed (and supposedly got a pass while inspecting the pack on my vehicle) My vehicle would be available to inspect by the NHTSA upon request. Although initially it doesn’t appear to be a dangerous condition, if the software that is supposed to monitor the health of the battery pack is defective, how is it possible to trust it? I have not had the chance to have this issue checked by either the Dealership or an independent service facility or an insurance agent or the police, highway patrol or others. I got no warning signs, lights or any other type of advance notice of this.

Battery pack is a known fire risk, yet GM continues to delay replacing all packs. After a 5 month effort communicating with GM, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take GM to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix

After issuing a second recall for my traction battery in my 2017 Chevy Bolt, I am no longer assured that GM is able to provide a reliable fix for the Battery Pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new EVs using this battery pack system.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that GM continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

I own a 2017 Chevrolet Bolt which is part of the recall announced today by GM. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while GM attempts another fix. GM stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust GM to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. GM must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.

Bolt EV range is advertised as 248 miles. Due to GM’s current limitations due to risk of battery fire, the vehicle has a 30% less range. Not only is this inconvenient, but there is no time estimate given for the current fix. Till then the vehicle remains a dangerous fire hazard which could burn the vehicle, occupant and surrounding buildings. GM has not given out any sort of over the air update in order to ensure that the battery charging guidelines given by them are followed. GM has also established a history now of refusing buybacks to those with affected vehicles. They are responsible for removing these vehicles off the road and providing loaner ones till the fix can be applied. They were not prompt in a final fix to the multiple vehicle fires that have occurred. In addition to being a fire hazard, it also posed an environmental risk as the lithium battery could put off very toxic gases should it catch fire. My vehicle has received both previous recalls, yet is still posing a serious danger. The battery fire hazard has no warning, except for when it is happening.

The unrepaired recall for Chevrolet's Bolt batteries is a serious issue that could represent thousands of dollars in property damage, but more importantly, death.

I've had to deal with the high voltage battery fire recalls multiple times on my vehicle. I rely on this beautiful to drive everywhere with my family and I don't feel confident in the safety of this vehicle anymore. The only way I will feel confident in the safety of this vehicle is if the entire battery pack is replaced, not individual modules. The other more sensible and cost efficient thing to do would be to buy back the effect of vehicles and replace them with 2021 and 2022 models. GM has done this for some customers that were lucky, but it's been proven that this is indeed more cost efficient than trying to figure out logistics and training for employees, to troubleshoot and debug individual modules. Please strongly consider this. Thank you!

GM has identified multiple flaws in their batteries on this electric vehicle that have led to a dozen fires, but the company has yet to find a final solution despite three recalls. The first recall was a temporary safety recall, but the second recall was supposed to fix the issue. They have, however, only installed software the is supposed to catch these fires before they begin and notify the owner. In fact, this second recall (the "final" recall) failed to stop two additional fires since installing the software update. Today, GM announced a recall to scan the batteries and, if they find a defect, replacing individual modules inside it. The previous recall (which failed to solve the problem) also depended on software to find the problem, and it was not effective. Even if the problem is fixed with this software scan, it is going to take months for the problem to be fixed. Their temporary solution is to leave the car outside, only charge during the day, and charge within a narrow range (which almost halves the range of the vehicle).

two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. a follow up service appointment was needed to replace faulty hardware. today, after gm announced a THIRD recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: U0293, P0AC4, U0100, and U0073. Note that GM software reports zero issues from GM's app. At this point, I trust what the third party app is reporting and NOT GM's app. It appears GM is hiding these issues from Chevy Bolt owners. I have a service appointment with Chevy dealership next Monday to assess the state of my Bolt. Overall, i DONT FEEL SAFE with my Bolt anymore. Please follow up with GM to ensure the manufacturer will do the right fix this time. It's CLEAR to me this is a hardware issue no software patch will fix.

We need NHTSA to require that GM replace all batteries immediately. Allowing cars that might bust into flames is not acceptable. The 2017-2019 Bolts now have effectively 144 miles of range. Charging up to 90% of 238-mile total range gives you 214-miles of range at the new "full charge". And leaving 70 miles of range as your new 0 miles of range will bring you to a total range of 144 miles. Not allowing me to park my car in my garage because of fire hazards makes the matter even worst.

The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Manufacturer (GM) 2 days ago recommended to not charge the car unattended and at night. This makes it impossible to use vehicle. This is an electric car, the whole point of it is to charge it at night.

There have been more vehicle fires after the safety recall "fix". General Motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like GM to say something.

I am concerned that GM has not remedied the Chevy Bolt combustion issues and it is not acceptable to instruct customers of recent model year vehicles to keep them parked in the driveway and not to charge them. Furthermore the recalls appear risky since there have been fires after dealers attempted to make repairs to the battery packs in the course of the recall service. There is no confidence in GM's handling of this situation.

The battery has the potential to catch fire while it is charged or parked. The given precautions provided by GM makes the car unreliable and unusable. The battery and the vehicle is on usable due to its limitations based on charging. GM has no remedy for this vehicle.

With the potential for a fire I am no longer able to charge my vehicle at home overnight. This makes the car useless to me. Also, I was told by my dealer my car needs a part related to the better/charging system that is on nation wide back order. This also makes the car unusable.

My car is Cheavy Bolt electric car 2017. It is recalled for battery fire explosion on or about July 2021. I took the car to dealership for recall only on 17 July 2021. After 2 hours they returned the car to me with no explanation on my receipt about recall. I think they did not do anything to the car since no report shows on my receipt. When I asked manager of service they told me ignore warnings on recall. You can park on garage and can charge the car normally. It appears they did not fix my battery problem and I am afraid of my safety. It appears they do not have protocol to fix the car battery.

I am writing this complaint as a general complaint about Chevy's handling of the numerous fires associated with the 2017-2019 Bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.

The electronic steering has stopped automatically returning to center after turning - mostly right hand turns. Have seen other similar complaints on a Bolt forum where the entire steering mechanism had to be replaced. Our Chevy mechanic knew nothing about this but told us that this type of repair is out of warranty & would cost well over $1,000 to replace the components.