2016 Chevrolet Colorado Complaint Log

Power Steering and stabilitrak warnings were displayed while I was driving and I immediately lost power steering while trying to execute a turn off the highway. This almost resulted in an accident. Warnings have been displayed twice now without prior incidents, and no warning that I will lose power steering.I have not taken my vehicle in yet, but other owners of 2016’s have reported the same issues with no response from the manufacturer. The 2015 model had a recall for the exact same issue with the exact same part number, however they will not address the issue in the 2016 model. This is a public safety issue as accidents and even death can occur if one loses steering while driving.

Power Steering and stabilitrak warnings were displayed while I was driving and I immediately lost power steering while trying to execute a turn off the highway. This almost resulted in an accident. Warnings have been displayed twice now without prior incidents, and no warning that I will lose power steering.I have not taken my vehicle in yet, but other owners of 2016’s have reported the same issues with no response from the manufacturer. The 2015 model had a recall for the exact same issue with the exact same part number, however they will not address the issue in the 2016 model. This is a public safety issue as accidents and even death can occur if one loses steering while driving.

FPCM code P069E. Engine stalls when slowing down. Local dealer says to check wires around water pump area if rubbing and unsecured.

After purchasing my 2016 Chevrolet Colorado Z71 (approx. 113,000 miles) from Avalon Honda in New Jersey, steering began to exhibit an intermittent, jerky, “cog‑like” feel—almost as if slipping or catching. It’s unpredictable but recurrent, raising serious concern for sudden loss of control and potential collision. A repair shop replaced the front passenger‑side control arm, but the issue persists. It comes and goes, making it difficult to diagnose. I believe this may be a hidden steering defect that needs formal investigation.

My 2016 Colorado is having a power steering failure identical to the 2015 recall. Recall #16V054000 (issued February 2016) covered 2015 Colorados and Canyons with the same type of electric power steering (EPS) gear assembly prone to internal corrosion. Exact failure symptoms: Sudden stiff steering, steering wheel locks/stiffens “Service power steering” or “Stabilitrak” warnings DTC codes like U0073, U0101, C0545, etc. Defective part: Original gear assembly: GM part #23228020 Revised torque sensor cover kit (to prevent corrosion): GM part #84344239 The vehicle has been taken to the dealership in January when this failure first occured. The dealer claimed it was due to the corroded negative battery cable. I explained that this was a known issue and a recall had been issued for the same part on the 2015 model. They refused to investigate further. On 07/14/2025 the issue resumed and repeated after restarting the vehicle till it reset no more and remained without power steering. I dropped off the vehicle and one rep informed me that this issue was due to wear and tear and that my vehicle was not on the list of recalls. I spoke to a supervisor and he said they would look into it but it did not sound promising.

Ignition key solenoid would not release the truck key. chevrolet knew this since 2015 and kept using the same parts.

The Power steering ceased working while on a Major roadway making steering the vehicle To the side of the road very difficult to steer. If we were on a major interstate we could have severely hurt ! This happened 4 times while driving an hour away. We are Traveling for 5 months and we have a dealer in two harbors MN going to look at the car . This issue has happened before and from what I read on the internet, has also happened to numerous others. I cannot understand how this issue is not a recall on the 2016 Chevy Colorados! Please look intro this not only for us but for others as well!! Thank You, concerned and scared.

constant power steering tighten and wheel lock. From reviewing this has been an issue for this year make and model for a long time. Should be on a recall with the 2015 model

Power Steering went out, light came on. Truck was difficult to steer. To my understanding there is a recall on the 2015 with same make and model. I stopped the truck. Problem was resolved when I restarted it. No sure if that is a permanent solution.

Power steering goes out intermittently. Stabitrak and traction control lights come on. It happened in the middle of a turn and I almost ran someone over and almost went off the road.

Power steering suddenly stops working while driving, making it difficult to steer. Fortunately when this happened today it was at low speeds and on a straight away. Warning light to check power steering went on followed by check Stabilitrak system. I called the dealer and am waiting for a response. The vehicle has not been inspected by manufacturer, police, insurance rep, or other. No warning lamp occurred prior to the power steering failure.

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various speeds, the steering wheel locked. The message "Stabili-trak - Caution When Driving" was displayed. The contact stated that during the failure, the contact had to pull over to the side of the road almost every month. The contact stated that the failure reoccurred intermittently. The vehicle was taken to several independent mechanics; however, the cause of the failure could not be determined. The dealer was contacted and informed the contact that there would be a charge for a diagnostic test. The contact related the failure to an unknown recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.

While driving the power steering failed and the stabilitrack failed. The failure codes are C0545 and U0420 indicating a steering wheel torque sensor malfunction which was also a failure that prompted a recall on the 2015 chevrolet colorado. The dash flashed the warnings giving notice that both had failed.

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various undisclosed speeds, the stabili-trak activated independently, and the steering wheel became difficult to maneuver. In addition, the message “Service Power Steering” was displayed. The contact stated that on a separate occasion, while reversing out of the driveway, the steering wheel became difficult to maneuver. The contact used force to steer the vehicle. The stabili-trak feature was activated. The vehicle was taken to the dealer, and the dealer replaced the rack and pinion assembly. The vehicle was retrieved, and the contact was informed that a leak was found. The contact stated that on a separate occasion, while stopped at a traffic light, the vehicle vibrated abnormally. The vehicle was taken back to the dealer, where it was diagnosed and determined that the oil pan was leaking. The dealer performed a tune-up and a fuel injection service. The timing cover gasket was replaced, the engine front cover was resealed, and the oil pan assembly was resealed. The contact arrived to pick up the vehicle, and there was a puddle of fluid on the ground underneath the vehicle. The dealer inspected the vehicle and diagnosed that the water pump had failed. The vehicle remained at the dealer pending the repair. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 100,000.

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving approximately 27 MPH and making a right turn, the steering wheel became difficult to turn. The contact stated that the failure initially occurred while making turns but had started occurring while driving straight. The contact stated that the failure was intermittent, requiring the contact to pull over to the side of the road, restart the vehicle, for the vehicle to operate as designed. The stabili-trak warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not notified of the failure. The failure mileage was approximately 185,000.

The contact own a 2016 Chevrolet Colorado. The contact stated while driving 70 MPH, the message "Loss of Power Steering - Drive with Care" was displayed, and the stabili-trak warning light was illuminated. The contact stated that the vehicle lost power steering functionality. The contact stated that the failure had recurred several times while driving. The contact was able to the pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the power steering became functional on some occasions; however, the failure persisted on other occasions. The contact stated that the failure had progressively worsened, and the vehicle had become undrivable. The dealer and the manufacturer were notified of the failure and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 75,000.

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at highway speeds, the steering wheel became firm. The contact stated that there was an unknown message displayed on the instrument panel. The contact stated that the power steering assist functionality returned soon after the failure. The vehicle was taken to an independent mechanic, and it was determined that a faulty electrical connection had caused the rack and pinion to fail. The manufacturer was notified of the failure, but the contact was informed that there were no recalls on the VIN. The contact was then referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 115,000.

There is a known issue on 2015 Chevy Colorado where the vehicles lose power steering. There was a recall issued by GM on 2015 Colorado. I contacted GM to inform them that I believe the same issue extends to 2016 Colorado as my vehicle is experiencing the same issue. I purchased my vehicle in October 2015 so its one for the first 2016 Colorado vehicles built. I lose power steering while driving at any speed and any condition, which is a safety concern. It is hard to control the machine when this happens. I believe the issue is electrical related as cycling the key switch clears the fault and allows normal operation until the next event occurs. GM said they were not issuing a recall on the 2016 models.

I lost power steering and stabilitrak appeared on the truck screen. I turned off the vehicle engine twice at different lights, but power steering did not come back and stabilitrak kept appearing. I recovered power steering after being at a store called Doorbuster for an hour or more. I was lucky I had gotten off the highway. This incident has happen in two other occasions.

Today is [XXX], I’ll be looking up the other date that this happened to me. I was going 65 miles an hour on [XXX] and Oregon I lost my power steering and almost lost control of the vehicle on the freeway because my control systems started going haywire and I could not steer the truck with out considerable strength. I was in the far left-hand lane as I slowly merged to the emergency shoulder I received a service power steering light. According to Chevy, the part number that needs to be replaced is the same recall part number that they did in the 2015 Chevy Colorado. This is dangerous and unacceptable. If my wife was driving the car we would’ve been in a serious accident, cause she would not have the strength to manually get the car off the freeway or if this was happening like it did last time while I was turning, and I almost got rear-ended by a semi truck please help me get back to me. I know this has been reported hundreds if not, thousands of time by other Colorado owners. Sorry about the photo today being blurry, but you can see the track control is off and it’s saying power steering has been disabled. It’s blurry, but you can make it out. Respectfully, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. The contact stated that the steering malfunction warning light was illuminated. The dealer was not contacted. The contact stated that the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 197,050.

Stabilitrak light came on said to service power steering. Pulled over turned off and turned back on it turned off, randomly comes on

-What component or system failed or malfunctioned, and is it available for inspection upon request? 2016 Chevrolet Colorado VIN: [XXX] Engine: 2.5L I4 (camshaft-driven brake system assist vacuum pump failure). GM Technical Service Bulletin 21-NA-268 (Nov 2021) confirms that if vacuum pump drive lugs are broken, replacement of both the vacuum pump and the exhaust camshaft is required which was the case. Parts kept by repair facility that performed service. Autonation Chevrolet South Clearwater FL 33764. -How was your safety or the safety of others put at risk? May, 2025 the vehicle experienced a sudden loss of braking (hard/stiff brake pedal). This is a safety-critical failure. -Has the problem been reproduced or confirmed by a dealer or independent service center?Yes by shop stated above. Diagnosis showed a seized engine brake system vacuum pump (driven by the exhaust camshaft) that had sheared drive lugs and produced metal debris which damaged the exhaust camshaft and associated components. The repair required replacement of the vacuum pump and the exhaust camshaft; my total repair cost was over $4,000. The camshaft was not readily available and I required a rental car for over 30 days while waiting for parts. -Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? System and parts inspected by shop above. GM Special Coverage N182202780 (Apr 2019) addresses vacuum-pump related decreased brake assist for certain 2014–2017 GM trucks/SUVs, but Colorado is not listed in that bulletin’s model list. -Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Check Engine came on at time of brake loss (Brake Vacuum Pump Failure). Immediate system failure. I request NHTSA send me a copy of any investigation number or record created for this complaint, and I request guidance on whether I may be eligible for reimbursement under any GM program. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving, after being on the road for about 15 minutes the power steering went out and did not return. A warning notice for the power steering system came on with a notice for stabilink. It became extremely difficult to maneuver the vehicle. After returning home the vehicle was turned off. Later that night I turned the vehicle back on and the warnings were gone and the power steering had returned.

Wiring harness problem resulting in loss of power to a/c, and other electrical components such as radio scrolling without being called for, only small portion on left side of touch screen works. Problem previously reported under 11516530. Dealership that sold me the vehicle and other automotive shops want $75 or more just to look at the problem. Current mileage on this vehicle is just over 50,000 miles. [XXX] living in Florida and I have been without a/c since last summer. Prior to that the power steering & brakes would go out without warning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Chevrolet Colorado. The contact stated that while driving at various speeds, the power steering assist deactivated, and the steering wheel became very difficult to maneuver. The contact stated that the messages "Power Steering - Drive with Care" and "Service Stabili-track" were displayed, and the traction control warning light remained illuminated during the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 115,000.

Power steering keeps going out will be driving and all of a sudden it's just quits going very dangerous very hard to steer especially not knowing when it's gonna happen. I hear that the 2015 model that recall for some reason the 2016 MODEL DOES NOT HAVE A RECALL FOR THIS REASON. THIS IS VERY DANGEROUS AND NEEDS TO BE ADDRESSED. This has happened numerous times, mostly time. I can turn the car off. Wait a minute and turn it back on and it clears up and sometimes it may take days before it happens.

The power steering will randomly stop working while driving. Is very dangerous when it goes out mid turn. There is no warning sign it just goes out. Stopping and turning the truck off and on typically fixes the issue. This appears to be a recall on 2015 Colorados but 2016s are having the same issue.

Was driving the truck down a straight and smooth road when I suddenly got an error message that both Stabilitrak and power steering had failed. The lack of power steering makes it very difficult to turn and if it had failed during a turn, it could've potentially caused an accident.

As many other complaints regarding the power steering system failure (350 total), the vehicle will randomly lose power steering with the driver display indication of "Service Power Steering" and "Stability Control Disabled". The vehicle becomes very hard to steer. Once the vehicle is shut off and restarted after 10-15 seconds, the power steering will be active again. This has happened multiple times over the last 3 weeks. It does make it quite dangerous as there is not warning as to when it might happen again.

Power steering fails while driving Completely goes out. Shut car off and back on, it goes away. Then driving it will go out again, been to multiple places and nothing seems to fix it.

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 55 MPH, the stability control warning light illuminated. The contact stated that the vehicle lost power steering functionality. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 112,000.

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 45 MPH, the steering failed to respond, and the steering became difficult to turn. There were no warning lights illuminated; however, messages “Loss of Steering Assist” and “Stabili-trac” were displayed. The contact pulled over to the side of the road, turned off and restarted the vehicle and the vehicle regained steering functionality. The contact was able to dive the vehicle to the residence. The vehicle was then taken to a dealer however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 103,000.

Power steering and stability track control failed to operate while driving vehicle at a high rate of speed. No power steering was available to control the vehicle.

On main route switched to a designated turning lane for turn and u turn only with other vehicles and stopped for red light with my foot on the break. Waiting to turn I receive a ding sound for dash and 2 lights TC and car with skid lines( in my other cars has been traction control.) Message on dash said something like service stabilizer and i believe drive with caution? Now I go to drive forward and the wheel is dead stiff. Unexpected and scary. I Waiting for the cars in front of me to get ahead so I could excellerate a bit more to try to turn the wheel no power. I got into the lot pulled over and shut the vehicle off because I was shaken up. After few minutes I turned vehicle back on and the lights were gone and power steering was back. I then cautiously drove back home. I called the dealer and explained. They can't check codes now they are not appearing. They said they can check maybe something stored in memory. I was given a paper with DTC codes no symptom description. This happened once so far. Receipt of truck on 3/6/25 incident on 4/9/25 only one month. Mechanic says he thinks it's C0545. at this stage it could be a quirk. Why did it show at all if it's a quirk? If it happens again while I'm driving? How do I show what happened? Brought it in @ 45820 miles. I've read somewhere 2015 recall was on part C0545. I bought a warranty covering me for 70k or so..dealer is already set to use my warranty if need be when I believe this is still a GM problem. I am not prepared to just give the vehicle back. If it happens again, I believe this vehicle is not safe when power steering just cuts off. I love this style truck but want it to remain safe. Only thing I can do if it happens again it to record on cell phone if possible and drive with caution? Take my son to and from school this is scary and a payment to boot. What if?..why wait? I can't prove it if I turn vehicle off, I can't drive it like that either..GM fix it plz

While driving power steering goes out. It is in an independent service center. Loss power steering while driving almost lost control of vehicle. Independent service center has confirmed it's the same as 2015 recall. Yes, an independent service center has the truck since April 25. Yes, power steering warning and stabilitrack came on with loss of power steering

Vehicle is losing power steering at random intervals even while driving at 70+ mph. Power steering loss is SUDDEN and vehicle will lunge to the left or right when it occurs, sometimes placing vehicle into the other lane. THIS IS EXTREMELY UN-NERVING/FRIGHTENING and DANGEROUS. Vehicle is VERY HARD TO STEER, especially at low speed, causing the driver fatigue and muscle weakness in the arms and chest. The steering wheel has slipped right out of my hands due to the amount of exertion needed to turn the wheel. The power steering issue will sometimes "fix itself" if the vehicle is parked for several hours BUT THIS IS NOT ALWAYS THE CASE. Sometimes the power steering loss is still present the next day even after the vehicle has sat idle for hours and hours. The occurances of power steering loss and power steering return are happening COMPLETELY AT RANDOM. I cannot begin to explain to you the amount of anxiety that this is creating on a daily basis for the driver and passengers. NOTE: THIS IS THE EXACT SAME PROBLEM THAT CAUSED THE RECALL OF THE 2015 CHEVY COLORADOS. SAME FAILING COMPONENTS. SAME RIDICULOUSLY PRICED REPAIR ( $1600 to $2300 ) THE SAME EXACT ISSUE THAT CAUSED THE RECALL OF THE 2015 CHEVY COLORADOS IS NOW OCCURING ON MY 2016 CHEVY COLORADO. GM IS REFUSING TO INCLUDE THE 2016 MODELS IN THE RECALL EVEN THOUGH ITS THE SAME ISSUE RIGHT DOWN TO THE REPLACEMENT PART NUMBERS. PLEASE HELP! THIS IS AN EXTREMELY DANGEROUS DEFECT. THIS IS A LIFE THREATENING SITUATION. NO JOKE. Thank you. - [XXX] 2016 Chevrolet Colorado LT [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I lose power steering randomly. Sometimes multiple times a day, sometimes only every couple months. It has happened on the highway and when the truck is parked and in idle. Shutting off and restarting fixes but sometimes only for a few minutes. I get a stabiltrak error and then no power steering. Dealership wants 2k to fix, this seems like the same problem that was recalled in the 2015 Colorado.

My 2016 Colorado has been having the infamous power steering and Stabilitrak issue that stems from a poor connection in the steering rack (to my understanding). While driving the power steering will randomly go out, making it extremely difficult to turn. It has nearly caused an accident while driving when it went out mid turn. Usually stopping, turning the truck off, then back on will temporarily resolve the issue but it reoccurs nearly every trip.

While driving, a series of warning messages flash on the dash quickly, ending with "Service Stabilitrack" and the power steering of the vehicles is disabled. Putting the vehicle in neutral and restarting the engine temporarily fixes the issue sometimes for several days, others for just a few minutes. Chevy denies ever hearing similar issues from this specific make or model, yet I've found hundreds of people with the same issue online.

While driving, I notice that the power steering has gone out and steering has become significantly more difficult. This has happened several times and many times at dangerous situations. It occurs while driving and also when at an idle. If this occurred during a turn or I needed to swerve, I would have been in an accident and unable to turn quickly enough. As of today the vehicle is not drivable and will need to be towed to a dealership to be fixed. I looked up recalls and saw the 2015 model had the same issue and was covered with a recall. I'm frustrated that my 2016 which seems to have the same parts and same issue is not covered by this recall. This is a very scary safety issue. My Vehicle is available for inspection upon request. Very unsafe situation currently. I have not been to a dealer yet but will need to have it towed to one this week. No, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. Traction control lights and stable lock lights come on as far as messages.

I get a power steer warning and the steering wheel locks while driving. I can absolutely not turn the steering wheel while the vehicle is running.

While driving, my vehicle will report that the power steering has gone out and steering has become significantly more difficult. This has happened several times while driving on I95. A vehicle restart will often reset the issue but it can occur anytime and either while driving or at an idle. If this occurred during a turn or I needed to swerve, I would have been in an accident and unable to turn quickly enough. I have not had it inspected yet but it is reproducible but highly intermittent.

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 40 MPH, the steering wheel failed to respond as needed. There were no warning lights illuminated. The contact turned off the vehicle, and after restarting the vehicle the steering function was reset. The contact was able to drive the vehicle. The vehicle was then taken to a dealer and was diagnosed with steering gear and steering rack failure. The vehicle was at the dealer but was not yet repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 66,000.

Bad power steering torque sensor. There is a recall for the 2105'5 but not 2016. It is the exact same parts. Loosing power steering. $2k fix at dealer

Losss of powwr steering assist. Randomly would lose power steering snd the wheel would try to straighten. Around corners at any speed it did it randomly. Whe. It first happened i was turning going 40mph and it almost yanked me into a wall. Every bump.on the road tries to yank the wheel s different direction. When I brake it pulls the steering wheel another direction. Progressively getting worse and worse. Now it doesnt go away. Constant loss of steering assistance, service stabilitrak light, service power steering light. Warning light for loss of steering assist, service stabilitrak, service power steering. Same issue as the 2015 colorado. Haven't taken to a dealer as they want to charge me for the diagnostic and repair.

I have recently starting to experience my vehicle having power steering issues. This has caused the power steering to go out as I'm drive which has almost caused me to be involved in multiple accidents. I did some research online and found out that this is an ongoing issue with my vehicles make and model. I am hoping that this being a KNOWN issue with this year and model of vehicle it gets put on the recall list so this issue doesn't potentially kill someone. Thank you,

The vehicle steering system stopped working while driving and a steering and stabilitytrac lights came on. This occurred also occurred last week. In both cases the error resolved itself after fighting the wheel to the side of the road and restarting the car. The failure of this key control component presents an obvious risk of injury or death. I was therefore concerned to find that this exact same issue arose on the prior year Colorado (2015) and resulted in a formal recall. I also saw on line a multitude of reports for this same issue on 2016 trucks and was troubled by seeing that no recall or corrective action has been ordered by GM or the NHTSA. I struggle to understand why NHTSA has not acted on the 2016 Colorado complaints re the exact same issue presenting the exact same danger to the public. Please act.

The contact owns a 2016 Chevrolet Colorado. The contact stated while driving 5 MPH in a parking lot, the power steering became inoperable. The power steering warning light was illuminated. The contact restarted the vehicle however, the failure recurred. The contact stated that the failure was related to NHTSA Campaign Number: 21V213000 (Steering) and 16V054000 (Steering). The contact sent an email to the local dealer, who confirmed there was no recall coverage on the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 150,000.

07-01-23 Vehicle died out, wouldn't start, got jumped, still wouldn't start. No indicator lights or warnings. Towed vehicle to the dealership, where it was for 11 1/2 months with the determination it was the ECM and Harness. Which it took that long to get. The vehicle was given back 06-14-24, even though it was in running condition, it was discovered parts were missing. Dealership put on order, received by end of July and installed. November 13, 2024, vehicle died out while driving on the freeway. Dashboard lit up everything, had to get the vehicle towed back to dealership. I have the Onstar diagnostics indicating the same components as the original reason the vehicle was held for an approximate year. Dealership now has vehicle and we have to wait for them to do a diagnostic.