2020 Chevrolet Equinox Complaint Log

discover that alternator is possible problem of stalling and car hard starting due to battery being low and reduced electrical power to use start. Wonder if power is reduce to fuel pump???

vehicle STALLED WHILE PULLING OUT FROM STOP. STRUGGLED TO RESTART AFTER STALLING. believed FUEL PROBLEM BECAUSE ENGINE TURNING OVER WHEN START BUTTON PUSHED BUT NOT SOUNDING LIKE STARTED LIKE NO IGNITION IN ENGINE. when IT DID START IT STALLED AGAIN. AFTER SITTING FOR A WHILE, VEHICLE STARTED. Several days later car soppt

Driving on trip to New York and lost the brake assist system halfway there. No alerts or engine lights came on as they should have. Luckily we were coming up to stop light so not going to fast but almost hit car in front of us. We had no warning and this is a known problem with these cars.

When I was driving my vehicle, I came up to a red light and my brake pedal was hard and I could not stop the vehicle. The brakes would not work when I tried to stop. With fast acting and thinking, I was able to pull over to avoid hitting the vehicle in front of me, luckily no other cars were around at that time. Mine and my child's safety were at risk when the vehicle would not stop and we could have been in an accident from the brakes not working. The vehicle is currently at the dealership getting diagnosed. No warning sings, warning lamps, messages or other signs happened before, during, or after the failure of the brakes. The brake pedal was so hard you could not push it down at all.

While driving 25 mph in town on a straight road my 2020 Equinox 4D 1LT steering pulled to the right with out any reason and I hit a parked vehicle. I was not distracted, did not hit a pot hole, tire pressure and tread were all good. This road is near my house and have traveled on it many times. The car just turned to the right and hit the parked vehicle before I could react to the steering problem. This is a very unsafe condition. I feel it had to do with the electric steering. I just purchased this car from a reputable Chevy dealer. I’m a careful driver and have never had an accident before.

Car will not accelerate over 25mph…oil leaking from somewhere…car starts rattling and making putt noises…car now randomly blinks headlights and interior lights when idle flashing off and on…sunroof will not close but goes back—shade as well. Radio screens turns black and stays on while car is off. I HATE THIS CAR!!!

PROBLEMS WITH ENGINE—replaced now transmission issues. UNKNOWN—everything that’s recalled I’m having those problems

I was driving home from work, just got off the highway, and when I was about to turn into my apartment complex, i went to push on the brake to slow down, and I noticed I couldn't push down on the brake at all. Luckily, it was later in the evening and no other cars were around at the time of the incident. There was no prior warning that popped up before that. My car didn't stop until I pulled the parking brake and then the "service brake assist" message popped up finally. No accident occurred but I am pretty shaken up considering how different the outcome could have been if I was on the highway for myself and if there was any other car involved. I will be taking it to the dealership in a few days.

I was driving on the highway when suddenly my brakes became stuck and I was unable to stop. I was able to safely maneuver to the side of the highway with the help of quick thinking and my parking brake. However, no warning lights or messages appeared from my car directly prior to the event. Although I was safe, this could have had a fatal outcome for either myself or other drivers on the highway had I not been able to move to the side of the highway quickly. My car is currently at a dealership for the weekend and I am awaiting them opening this week so they will be able to perform a full inspection. A sheriff presented to the scene when this happened as I had my hazard lights on while on the side of the road and he did a visual inspection of the hood of my car as well. I am extremely concerned regarding the unprompted failure of my brake system and lack of warning prior.

Got hit at 40 miles an hour in a parking lot while a running dog came through and it was caotic

The equinox completely lost power (engine AND electrical) turned off while the vehicle was in drive on the road. Once at a complete stop, I pushed the brake and start button. The car attempted to start for a few seconds (clicking sound) then finally started back up. This is a major safety concern. Luckily I was able to get the car running again with no issues but if it had not turned back on, I would have been stranded on the road with no power to even put my emergency caution lights on. Thankfully I was not on the expressway going the speed limit or at a busy intersection. I could have been in a car accident because I was stalled with zero power to the entire vehicle. The vehicle was eventually towed to a Chevrolet dealership and the ECM was reprogrammed and the vehicle is back in my possession.

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at approximately 55 MPH, he depressed the brake pedal however, the vehicle failed to respond. As a result, the contact had to apply pressure and pumped the brake pedal approximately ten to fifteen times before the vehicle stopped. The contact then engaged the parking brake. The vehicle was taken to Tires Plus where it was diagnosed that the brake vacuum pump had exploded and caused damage to the camshaft. The vehicle was not repaired. The dealer was notified of the failure and the contact was scheduled to take the vehicle to the dealer. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 80,000

My 2020 Chevrolet Equinox, while accelerating, will give off a Service Warning "ESC", along with flashing check engine light, and continuous lighted oil & traction control. Once I pull over, shut the car down and restart it goes away. This happens at least once a month, and is very scary. I had taken it to the dealership before my warranty ended, and all they did was change a spark plug. This is a huge issue for a car that is less than 3 years old.

The brakes stop working

The contact owns a 2020 Chevrolet Equinox. The contact stated that while his wife was driving at an undisclosed speed, she depressed the brake pedal to slow the vehicle; however, the vehicle failed to respond. As a result, the contact had to apply pressure and pump the brake pedal several times to stop the vehicle. The contact was able to navigate the vehicle off the roadway. The vehicle was then towed to Tires Plus where it was diagnosed that the brake vacuum pump malfunctioned and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

All Wheel Drive System - 3/20/23 I was on a County maintained dirt road where adjacent property owner had put fencing, tires, & other trash in the road to stop public use. As I had all wheel drive I went up on a 3' +/- side berm to get around. When the front end was approximately at the top, car started to slip & rear passenger tire "tried" to correct slip & car switched into low without my touching gear shift (I looked). From having a 2005 Equinox with AWD, I knew this was AWD going into action. When car did not change drive wheels like my 2005, I let off on the gas; turned nose downhill, slide/roll down hill. At bottom, I applied gas & car was still in low - it shouldn't have been with the emergency over. It stayed in low even as I applied more gas. I stopped car, put it in park; waited 2 +/- minutes for a reset. When I accelerated again, it was still in low. I put it into park & turn it off. Only after 2 +/- minutes off did car finally automatically switch gears as I accelerated. As I had 60,000 miles on the car & was advised by Victorville Chevy to have transmission service & did at Diamond Chevy, San Bernardino as Victorville Chevy would not even write up a work order after the "electronic check" device inserted into car failed to note a problem sitting in the parking lot. After "the check" at VV, I made an appointment at Diamond Chevy in San Bernardino. This car while having nothing on the CarFax had a broken rear bumper cover which was "repair" after I reported it just after purchase 5/21. Bumper then, didn't hold when I backed into wire gate. At the very least, styrofoam, was collapsed/broken in the prior to purchase accident and not repaired when the bumper cover was glued & painted. I was told my car was "safe" after the bumper "repair." My guess that a more than 3 mph rear collision would total the car. That is not safe in my opinion. PLEASE NOTE THESE WERE NOT THE ONLY TWO PROBLEMS. MY OPINION IS THAT IT IS A SOFTWARE PROBLEM.

Vehicle failed to start while parked at a retail store. Vehicle was towed to a Chevrolet Dealer. Diagnosis revealed a fault fuel pump control module. Dealer declared the part not under warranty. Owner paid $566 for repair. GM Bulletin PIP5719A shows Identical failures being reported on a variety of models with a variety of engines. The problem appears to have been corrected with the 2021 model year. Owner feels the faulty fuel pump control module should be under warranty longer than 24,000 miles. Owner seeks reimbursement from the manufacturer.

i’ve been experiencing not one or twice but more than 5 times. when i’m about to stop my car stalled and can’t even used my hazard light which is not safe in the dark area. hope nhtsa will see this one to avoid future accident. oh brake sensor is already been replaces by the dealer last year. but it still keep on stalling.

The P0556 code gets stored when the PCM has detected a problem with the brake booster pressure sensor circuit because of abnormal feedback. Braking distance significantly affected by brake pedal becoming difficult to depress. Cause is the brake booster vacuum pump. Internet reports indicate multiple vehicle types during the late 20-teens and early 2020s. Problems are occurring during or shortly after warranty expiration. This is a very dangerous problem that could cause serious injury.

Onstar module being manipulated and used while car is parked and off. The radio station is changed to a Asian language when car is turned on. The camera are also being manipulated while car is off. Apps are being installed and utilized by other users through the dashboard. and the stability tracker automatically turns on after 35 mph even when turning option off.

They finished oil in 2000 miles and doesn’t appear any warning

VEHICLE WAS SOLD WITH DEFECTIVE TIRES THAT WEAR OUT PREMATURELY,NHTSA ISSUED A WARNING TO CHEVY SEE CHEVY BULLETIN NUMBERED 19-NA-078,CHEVY NEVER NOTIFIED OWNERS OF THESE CARS OF THE DEFECT,THIS SAME TIRE THE MICHELIN LTX HAD BEEN RECALLED MANY TIMES SINCE 2012,YET CHEVY CONTINUED TO USE THESE TIRES ON THERE LEASED VEHICLES, KNOWING BY THE TIME THE LEASE WAS UP THE TIRE WOULD BE REPLACED ANYHOW,HOWEVER THEY DID REALIZE THE TIRES WOULD WEAR DOWN EVEN QUICKER THEN THEY THOUGHT.WE CONTACTED OUR CHEVY DEALER, WHO TOLD US THEY DIDN'T EVEN KNOW ABOUT THE RECALL,AND GAVE US A HARD TIME ABOUT GETTING THESES TIRES REPLACED.WE HAVE PUSHED CHEVY INTO FINALLY GETTING A APPOINTMENT TO FIX THIS,ONLY TO BE TOLD THEY WOULD HAVE TO GO THROUGH A LONG PROCEDURE TO DO THIS,AND THEY WOULD HAVE TO KEEP THE CAR FOR AT LEAST A DAY OR MORE,TO CHANGE TIRES? ACCORDING TO CHEVYS OWN BULLETIN,MAXIMUM TIME TO DO THIS WOULD BE 90 MINUTES FOR ALL FOUR TIRES.I HAVE PICTURES AND DOCUMENTS TO SUPPORT EVERYTHING I HAVE SAID,CHEVY IS RUNNING A SCAM ,AND NHTSA NEEDS TO CALL THEM ON IT.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving approximately 35 MPH, there was a loud pop from underneath the vehicle. The contact stated that the vehicle lost motive power, and she was able to coast off to the side of the road. The contact stated that she attempted to restart the vehicle, but only heard a clicking sound when she would depress the START/STOP button. The contact stated that unknown warning lights were illuminated. The contact had the vehicle towed to a local dealer. The vehicle was diagnosed, and it was determined that the vacuum pump had seized, causing the pistons to continue running which severely damaged the engine. The dealer determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 106,000.

Vehicle had 3 warning go off while driving. Vehicle engine is shaking. It decelerate and I couldn’t go over 35. No power going up hill. Traction controls shut off, check engine, and SEC service came on. Now messages of braking system and emission from on star. Had a similar incident over thanksgiving and I was told I needed an oil change because there was low oil. My car was at 58% for oil change. Now I’m at 83% and it shouldn’t need oil. There have been multiple issues with lag time from pushing the gas to engaging. This vehicle has had more issue than any other Chevy I have owned. Transmission seals off the lot. This is not building confidence in safety at all.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving into her driveway, the vehicle lost motive power with the check engine warning light illuminated. The contact stated shifted into park(P) and then turned off and restarted the vehicle. The vehicle was not yet diagnosed or repaired and was awaiting a scheduled service appointment at the local dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 27,500.

The brake vacuum pump went bad while driving the car

I was driving out in the country on 1-41 towards West Union. The steering tightened up and came up with a sensor that said Power steering ESC. The car went offroad due to the steering tightening from the power steering going out in the vehicle. I contacted the dealer, Mike Castrucci Chevrolet, and they told me that I would have to pay for any problems with this vehicle and I have only had the vehicle for 3 weeks. I put $2000 down on this vehicle and now am in a deathtrap due to this issue. The vehicle only has 60,800 miles and feel now that this issue could put my life and others at risk due to a faulty steering issue. I do not understand why this vehicle has driven beautifully to this point and yet there are many Chev Malibus that have that problem. How long will it take before someone recognizes this problem. There were no warnings before and I could have gotten myself and my friend killed in this car driving at night in the country. I spoke with an AutoZone representative and he said that he had a Chev Malibu with the same issue. They discovered that it was the power steering motor having to do with the traction control. I guess that I will be forced to keep driving this vehicle, and if there is an accident, then I should hold liability to be General Motors and Mike Castrucci Chevrolet who refuse to fix this car. When I took the vehicle, I was promised that they would stand by their car. I am getting no help with this situation. However, this is my only vehicle so I will keep this on the road until this is resolved. If you should wish to contact me, my number is [XXX]. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

side impact from another vehicle damaging left front and rear doors including pillar panel

Engine power reduced keeps appearing Check engine light still on after oil change Oil is always empty after an oil change Leaking oil gasket

1.Vacuum pump and exhaust camshaft failed. 2.No, service center kept the parts. 3.Vehicle stopped operating while driving putting driver, passengers and public safety at risk. 4.Yes, the problem was confirmed by service center. 5.Yes, Vehicle/components were inspected by dealership/service center. 6.No, no warning lamps, messages or other symptoms of the problem prior to the failure. 7. First appeared on 10-09-2022

My brake pedal became hard as a rock requiring all of the leg strength I had to stop vehicle followed by a Brake Booster warning light and an email from OnStar. My concern here is GM eliminated that foot/hand operated emergency/parking brake leaving no backup method to stop in an emergency. Women, for the most part, and inexperienced drivers would not have the strength or knowledge to push on the brake pedal as hard as possible to stop the vehicle. Once they pushed with normal pressure and the vehicle didn't stop there would be an accident. In my case I was traveling at 45 mph in congested multi lane traffic on the inside of four lanes when traffic suddenly stopped leaving me about 2 seconds to react.

Adaptive Cruise control, and Automatic emergency Braking intermittently fail to function.

This vehicle starts glitching after exposure to rain. All of the gauges start going up and down, and every action required message pops up one after the other stating "Fuel Level Low, Shift to Park, Park Assist Off, All Wheel Drive System, Service Power Steering, ESC". The vehicle does this while driving at low to high speeds, even on the highways it has happened, the brakes are hard to push in while this is happening. This puts me and others in high danger if I cannot control the vehicle while driving. I have taken the vehicle in over 6 times to the service department of GM and not one time has anything been done. They have been unsuccessful in duplicating the problem every time I've brought it in even when it is occurring.

My car notified me that i had a low tire. I put air in it. A few days later i would get another notification my tire was low I had a slow leak in my tire. Took tire into tire shop and was told my rim was cracked on the inside. I am still under factory warranty. I called the dealership and was told to bring the rim/tire and the vehicle in so they could take pictures of the crack in the rim, the car and the vin #. The service tech submitted everything to GM. GM denied the claim and said it was not a defect on their end. The dealership offered to order a new rim at our cost of $938.50 and would be available the next day.

While driving the Brake pedal became very hard to press and stopping distance increased greatly. the check engine light and service brake light on the dash became illuminated. After looking online it became apparent that there are a lot of people with Chevrolet vehicles equipped with the 1.5L engine that had the same problem and the cause was a faulty vacuum pump. I removed the vacuum pump and it has broken pieces that have fallen off of it and are now inside of the engine and will need more engine components removed to have access to remove all of the metal fragments.

We received a message on our in car display that said reduced engine power and the check engine light came on. We stopped, we raised the hood to investigate and there was oil all over the engine and engine compartment, as well as under the vehicle. The oil dipstick was out of its place by about 2”-2 1-2” That is where the oil came from. When I refilled the crankcase to replace the engine oil that was lost, it took about 3-3 1/2 quarts to refill (oil capacity is 4.5 quarts). When taken to the dealer for service, they said there was gasoline in the oil and that the engine oil needed to be changed. Once the oil was changed and the vehicle was test driven, the dealership said there was no gas in the oil, but gave no explanation as to what caused the oil dipstick to become raised from its normal position allowing the oil to escape. Oil and gas could cause a fire on board the vehicle. Oil could also get on the tires as well as the highway, causing a loss of traction and control of the vehicle, as well as other vehicles and drivers that ran into the oil/gas that fell from the vehicle to the road surface.

The vehicle studders, stops, stalls, and or dies upon starting the car. It is due to lack of fuel to fuel rail. The trouble it produces is P129F nothing else. Even trying to prime the vehicles fuel pump following manufacturers steps for doing so does not work. The only way I have been able to get it to have fuel to the rails (reliably) is to push it and jump in and try to start it.

Computer issues, dash sceen glitching freezing or not workimg correctly. Hard shifting and idling. Steer asist reduced msg. Gears geeting stuck

I had just exited off of the highway and I was approaching the red light ahead my brakes became hard to push and they did not stop the vehicle. I ran through the red light in sheer panic. Was able to pull into a bank parking lot and when I turned the vehicle off and then back on the "brake assist" notification came up. I called my local Chevy Service but at that point I was on a trip from Fort Worth to Houston and was halfway in the middle closest to Waco. I drove it to the nearest dealership 30 miles. I had to leave the vehicle for 5 days. The diagnoses was no vacuum to brake booster pump. A total of $504. They said pumps are not included in powertrain warranty and I just passed the bumper to bumper warranty. I Had to get a hotel for the night. Then get a family member to drive 3 1/2 hours to come get me and my 2 daughters. My main concern is if anybody else had been coming through that intersection when my brakes failed it could have been a really bad accident. I had gone from a 75mph speed limit and was still going 35 mph when they stopped working.

2020 CHEVROLET EQUINOX. CONSTITUENT STATED THAT THEY EXPERIENCED A LOSS OF POWER STEERING WHILE DRIVING, THE CONSUMER STATED WHILE DRIVING THE POWER STEERING DIED. THE DRIVER HAD DIFFICULTY MAINTAINING THE VEHICLE AND SWIPED A GUARDRAIL. THE VEHICLE DID NOT INDICATE AN ISSUE UNTIL AFTER THE FAILURE OCURRED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT OFFER ANY ASSISTANCE. THE MANUFACTURER STATED THE COLLISION CAUSED THE POWER STEERING TO FAIL, BUT REFUSED TO SEND THE CONSUMER THE REPORT.

Vehicle intermittent brake catches, lights come sometimes, door locks open and close, engine light comes on and last time system locked completely and could get vehicle into gear. Had to have it towed. Second time into dealer service, now on 4th week and GM factory unable to determine problem and solution. Copy of my letter sent to General Motors for remedy of my Equinox problems not solved. Consumer's 2020 Chevrolet Equinox has developed multiple defects that cannot be fixed.. The brakes will suddenly catch, the lights come on on their own, door locks will lock and unlock intermittently and it will lock up so we cannot get it into gear. The engine light remains on. First in for service 4/18/22 for one week. Problem not fixed. Now in second time and dealer has had it for three weeks. GM techs have been unable to determine problem solutions... (Car interior torn apart).

Driving down a state road going about 60 miles an hour. it’s 49° outside and raining. I had the heat on. the next thing I know there’s a loud bang and glass everywhere. for no apparent reason my sunroof exploded

March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!

Car has been brought in three times for wobble at speeds of 39 mph accelerating shaking steering wheel. Dealer continues to just add weights to tires and problem does not go away.

When my car is parked (no emergency brake on) on a SLIGHT incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It’s ended up on the sidewalk where it could hit pedestrians. I can’t drive an UNSAFE vehicle & the dealer says since they can’t replicate it, they can’t fix it (as if I’m lying that it happened) & to just always use the emergency brake even though the car manual doesn’t say anything about that being how the car works.

Water pump failure noticed on 2/17/22. Engine noise sounded like loose engine belt. Car taken to Beaty Chevrolet dealership in Knoxville, TN. Problem confirmed failed water pump at 14,804 miles. Dealer replaced pump quickly. Concerned about long term engine issues due to water pump failure. No warning Lites or indication of failure from car systems.

The spare tire from the factory doesn’t clear the brake caliper on the front hub. Was on a major highway in the rain and at nighttime with a flat tire. I went to put the spare on and it didn’t fit over the caliber. Had to put the flat back on then take the tire off the rear and put the spare on the rear and use the good rear tire to put on the front because the spare didn’t fit. I called GM they put a case together and I had the car looked at from the dealership with now outcome as of the date of this complaint.

Vehicle caught fire while parked and turned off.

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at various speeds, the vehicle had intermittent shaking. The vehicle was taken to the dealer, and the dealer replaced the front driver's and passenger's side axle shafts under TSB 20-NA-227. The failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,800. The VIN was invalid.

TCS and ESC came off after a needed full throttle acceleration. This happened 3 times. After reading groups on the internet, seems is a common problem with the sensors on Equinox.