2016 Chevrolet Impala Complaint Log

ON MARCH 23, 2017 I WAS PUTTING ON MY SEAT BEAT WHEN ALL OF A SUDDEN I NOTICED IT WAS NO LONGER ATTACHED TO THE SIDE OF THE DRIVERS SEAT. I NOTICED THAT THE ALUMINUM CABLE , WHICH HAS SMALLER STRANDS OF WIRE IN THE MIDDLE OF IT HAD TOTALLY BROKEN FROM ITS BASE. THE CABLE WAS NO LONGER USABLE, THEREFORE THE VEHICLES DRIVERS SEATBELT COULD NOT SECURE THE DRIVER. I CANNOT TELL YOU WHAT CAUSED THIS TO HAPPEN. POSSIBLE BAD DESIGN OF THE SEAT BELT OR METAL FATIGUE COME TO MY MIND. THE 2016 CHEVROLET IMPALA ONLY HAS A LITTLE OVER 25,000 MILES ON IT. THIS SEAT BELT BREAKING HAS ME VERY CONCERNED, NOT KNOWING IF THIS WILL HAPPEN AGAIN IN THE NEAR FUTURE EVEN WITH THE SEAT BELT BEING REPLACED UNDER WARRANTY. I ALSO KNOW , BEING A RETIRED LAW ENFORCEMENT OFFICER THAT THERE ARE A LOT OF CHEVROLET IMPALAS BEING DRIVER BY OFFICERS OUT THERE ALONG WITH OTHER CHEVROLET POLICE CARS AND PICK UP TRUCKS. IN FACT, I LEARNED WHILE AT THE DEALERSHIP THAT THE SAME PROBLEM HAS HAPPENED TO THE SILVERADO PICK UP TRUCK, ACCORDING TO ONE OF THE EMPLOYEES WORKING THERE. HAD THIS HAPPENED IN A FRONTAL OR SIDE IMPACT, I AM SURE THAT I WOULD HAVE NOT BEEN ABLE TO REMAIN IN MY SEAT. I ALSO HAD THIS HAPPEN IN MY 2014 CHEVROLET IMPALA AND THE SAME SEPARATION OF THE SEAT BELT FROM THE SIDE OF THE SEAT HAPPENED WHEN I WAS REAR ENDED AT A TRAFFIC LIGHT . THE SEAT BELT WAS PROBABLY READY TO BREAK ANYWAY, BUT THE ACCIDENT FINISHED THE TASK OF IT BREAKING. CHEVROLET KNEW OF THIS, BUT AGAIN THE SAME STYLE SEATBELT THAT WAS IN MY 2014 IMPALA WAS IN MY 2016 IMPALA. I ASKED FOR THE SEATBELT PARTS OF THIS FIX, BUT THE SERVICE FOLKS AT WALLACE CHEVROLET SAID THEY WOULD BE SENDING THEM TO SOMEONE TO LOOK AT I NOTICED THEM THAT I WOULD BE WRITING YOU AND TO MAKE SURE THE SEATBELT CAN BE VIEWED BY OTHER FOLKS BEYOND THE CHEVROLET TEAM IF NEEDED.

HELLO, I AM REQUESTING TO INVESTIGATE THE DESIGN OF HEADLIGHTS IN CHEVROLET IMPALA 2016 V6 LT. THE DESIGN OF HEADLIGHTS AND ITS HOUSING FOR THIS CAR NEVER PROVIDE CLEAR SIDE VIEWS OF THE ROAD IN FRONT OF THE CAR. CURRENTLY, THE FOCUS OF BOTH THE HEADLIGHTS (WHEN TURNED ON) STAYS IN THE MIDDLE OF THE ROAD AHEAD WHICH MAKES THE SIDE VIEW OF THE ROAD AHEAD OF THE CAR UNCLEAR. BOTH THE HEADLIGHTS' FOCUSES MERGE AT THE CENTRE OF THE ROAD AHEAD. IT MAKES TO TAKE A TURN VERY DIFFICULT AT NIGHT. I HAVE TRIED PUTTING HALOGEN, HIDS, LED BULBS INTO MY CAR'S HEADLIGHT BUT NONE OF THE BULBS COULD PROVIDE THE CLEAR VIEW. I HAD TAKEN THE CAR TO A LOCAL CHEVROLET DEALER RECENTLY AND THE TECHNICIAN SAID THAT HOUSING OF THE BULBS ARE DESIGNED SUCH WAY THAT CAR WILL NEVER GIVE A CLEAR VIEW OF BOTH SIDES OF THE ROAD AHEAD. I HAVE RECENTLY VISITED A LOCAL CHEVROLET DEALER TO CHECK IF THE SIMILAR ISSUE EXISTS IN NEWER VEHICLES, DEALERSHIP CONFIRMED THAT DESIGN OF THE HEADLIGHTS AND THEIR HOUSING IS THE SAME AND HAS CHANGED IN LAST FEW YEARS. I HAVE ATTACHED A PHOTO OF MY CAR FROM INSIDE WHEN I WAS DRIVING AT NIGHT. IN THIS PHOTO, YOU CAN SEE THE HEADLIGHTS DOES =N'T GIVE ANY CLEAR VIEW OF THE SIDE ROADS/PATHWAYS IN FRONT OF THE CAR. EVEN THOUGH I HAD PUT THE 6000 LUMEN LED BULBS IN MY CAR WHICH ORIGINALLY HAD HALOGEN BULBS FACTORY INSTALLED AND ARE LESS BRIGHT THAN THE LED BULBS. I WANT TO HAVE A SAFETY INSPECTION OF CARS OF THIS PARTICULAR MAKE AND MODEL AND ITS HEADLIGHT DESIGN. THANKS AND REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA INFLATORS, MY AIR BAG PAT KEEPS COMING ON AND I HAVE TAKEN IT TO THE DEALERSHIP TO GET IT CHECK AND IT CONTINUES TO COME ON.

I WOULD LIKE TO PLACE A COMPLAINT ABOUT MY 2016 CHEVY IMPALA LTZ THAT I PURCHASED FROM CAR MAX IN GLENCOE, IL ON NOVEMBER 11 2016. I AM A FREQUENT TRAVELER TO CENTRAL MICHIGAN AND ON MY RETURN TRIP TO CHICAGO ON JANUARY 6, 2017, I WAS TRAVELING SOUTH ON HIGHWAY 127 JUST SOUTH OF MT. PLEASANT MICHIGAN WHEN ALL OF SUDDEN, THE CAR LOST POWER AND IT SLOWED DOWN RAPIDLY, THERE WAS A CAR BEHIND ME WHO ALMOST REAR-ENDED ME, MY WIFE AND I WERE TERRIFIED. I PULLED OVER TO THE SIDE OF THE HIGHWAY AND PUT ON MY FLASHERS. I LOOKED AT THE DASH AND THE FOLLOWING ERROR LIGHTS WERE ON (SERVICE ENGINE SOON, CHECK ENGINE LIGHT, REDUCED ENGINE POWER, AND STABLITRACK LIGHT). I LOOKED AT THE OWNER'S MANUAL AND IT SUGGESTED THAT I TURN THE VEHICLE OFF AND THAT IT WOULD RESET. I FOLLOWED INSTRUCTIONS, TURNED ON VEHICLE AND ALL LIGHTS WERE CLEARED EXCEPT CHECK ENGINE LIGHT. I GOT BACK ON THE HIGHWAY AND STARTED TO DRIVE TOWARDS GRAFF CHEVROLET IN MT. PLEASANT. IN ROUTE, IT HAPPENED AGAIN. CAR LOST POWER AGAIN, AND ALL PREVIOUS LIGHTS RETURNED. I SOMEHOW MADE IT TO THE DEALERSHIP. PLEASE SEE ATTACHED INVOICE, CUSTOMER NUMBER 213805 FOR WORK DONE. FROM WHAT I SEE, ALL THAT WAS DONE WAS ALL CODES WERE CLEARED. I DID SOME RESEARCH ON THE INTERNET AND IT SEEMS TO HAVE HAPPENED TO OTHER CHEVY OWNERS. I THINK THAT IT'S EXTREMELY DANGEROUS AND MY WIFE AND I NOW LITERALLY AFRAID TO DRIVE THIS CAR. WHAT IS BEING DONE TO ADDRESS THIS PROBLEM, IN MY OPINION, THESE TYPES OF ERRORS SHOULD NOT BE HAPPENING TO A ONE YEAR OLD CAR

DRIVING ALONG A FOUR-LANE DIVIDED HIGHWAY WITH A 50 MPH LIMIT WHEN WITHOUT WARNING AN ONCOMING VEHICLE TURNED LEFT INTO ME AT AN INTERSECTION. MY ESTIMATED IMPACT SPEED WAS 35 MPH. THE AIRBAGS FAILED TO DEPLOY. THE OTHER CAR'S AIRBAGS DEPLOYED. I WONDER IF THE AIRBAGS IN THE CHEVROLET WERE EVEN INSTALLED. IT MAKES NO SENSE TO ME WHY THEY DID NOT DEPLOY. *TR

I WAS GOING UP THE HIGHWAY AND A MAN HIT ME FLYING OUT AN PARKING LOT AND THE AIRBAGS NEVER WENT OFF AND I WAS GOING 35 TO 40 MPH, AND HIT AN SUV. NONE OF THE AIR BAGS CAME OUT. SO NOW I HAVE HERNIATED DISK IN MY BCK AMD ALSO LENDONS OUT OF PLACE EVERYWHERE.

ON FRIDAY, NOVEMBER 18, 2016 AT APPROXIMATELY 5:20 A.M. I WAS PARKING MY CAR IN A CENTER CITY PARKING GARAGE. I WAS APPROXIMATELY 2 CAR LENGTHS FROM THE PARKING SPOT. I WAS BACKING MY CAR INTO THE SPOT. THE CAR WAS STOPPED AND I REMOVED MY SAFETY BELT AND LOWERED THE WINDOW. I PUT THE CAR IN REVERSE AND DEPRESSED THE ACCELERATOR TO PROCEED INTO THE LINED PARKING SPOT. THE CAR PROCEEDED AT A HIGH RATE OF SPEED INTO A CONCRETE WALL. THERE WERE NO OBSTRUCTIONS AND THE ACCELERATOR WAS NOT FULLY DEPRESSED WHEN THIS OCCURRED. I IMMEDIATELY TOOK MY FOOT OFF OF THE ACCELERATOR AND HIT THE BRAKE BUT THE BRAKE DID NOT RESPOND SINCE THIS ALL OCCURRED IN ROUGHLY IN SECONDS AND APPROXIMATELY 20 FEET IN LENGTH. UPON IMPACT A SMOKE FILLED THE CABIN AREA. I HIT MY HEAD AGAINST THE HEADREST AND SLIGHTLY INTO THE STEERING WHEEL. ANOTHER PARKING PATRON SAW THIS ALL PLAY OUT AND CAME TO MY AID. IT WAS A HORRIFIC INCIDENT. I AM THANKFUL AND LUCKY TO BE ALIVE. IT WAS AS IF THE CAR ACTED ON IT'S OWN. AFTER PUTTING THE CAR IN PARK ALL OF THE LIGHTS IN THE CAR AND THE FLASHER WERE ON. ONSTAR NOTIFIED ME TO ASK IF I WAS OK. I EXPLAINED TO HER WHAT HAD HAPPENED. AFTER TWO HOURS NO ONE CAME TO MY AID DESPITE BEING TOLD SOMEONE WAS DISPATCHED. THE BATTERY WENT DEAD AND IT WAS AT THAT TIME I CONTACTED AAA TO HAVE THE CAR TOWED OUT OF THE GARAGE. IT IS CURRENTLY IN "BRENDAN'S COLLISION, LTD, 210 W. HILLCREST AVENUE, HAVERTOWN, PA. I CONTACTED GM IMMEDIATELY AFTER THE ACCIDENT AND THEY TOOK A REPORT. THE CAR WAS PURCHASED IN JULY 2016 AND HAD 3021 MILES ON IT. IT WAS SURREAL AND I WAS FULLY AWARE OF WHAT WAS HAPPENING DURING THIS WHOLE ORDEAL.

WHEN TRAVELING ON THE HIGHWAY OR LOCAL ROADS. MY VEHICLE WOULD WARN ME TO SHIFT INTO PARK TO STOP THE ENGINE. THE AFTER 3 NOTICES IT WOULD SHUTDOWN COMPLETELY.

I WAS STOPPED AT THE TOP OF THE HILL ON A PRIVATE ROAD. WHEN I TOOK MY FOOT OFF THE BRAKE AND PRESSED THE ACCELERATOR, NOTHING HAPPENED. THE CAR BEGAN TO ROLL BACKWARDS AND I PRESSED DOWN ON THE BRAKE. THE BRAKE WAS VERY WEAK AND IT TOOK 50-60 FEET AND ALL OF MY PRESSURE ON THE BRAKE PEDAL TO BRING THE CAR TO A STOP. AFTER I STOPPED, I REALIZED THAT THE ENGINE HAD TURNED OFF AND THE IGNITION WAS INT HE OFF POSITION. I ROTATED THE KEY IN THE IGNITION BACK TO THE START POSITION TO START THE ENGINE. I CONTINUED BACK UP THE HILL NORMALLY AFTER THE ENGINE WAS STARTED. LUCKILY, THERE WERE NO CARS BEHIND ME ON THE HILL OR THEY WOULD'VE BEEN HIT.