2013 Chevrolet Spark Body & Structure Problems

See attached document from complainant

I have not experienced an incident YET but the recall of the hood latch was first brought to my attention in August 2022 and it is now January 2023 with NO remedy being proposed. It still says "recall incomplete, remedy not available" -- meanwhile it's been more than 6 months, which should be plenty of time to make these arrangements! I don't drive on the freeway very often but every time I do I worry about my hood opening while I'm driving 60+ mph. WHEN is this going to be fixed??

THE HOOD LATCH IS CORRODED AND DOESN'T ALLOW THE HOOD TO STAY FULLY CLOSED AND TRUNK LATCH STICKS AND DOES NOT CLOSE PROPERLY WHILE BEING STATIONARY AND IN MOTION. I'M SCARED THAT THE HOOD WILL FLY UP WHILE MY SON OR I ARE DRIVING.

LATELY I HAVE BEEN HAVING ISSUES WHERE THE HOOD LATCH STAYS IN THE OPEN POSITION. ACCORDING TO A VIN CHECK THIS SUPPOSED TO BE REPLACED AND THE LOCAL DEALERSHIP SAID IT WAS ACCORDING TO THE GM DATABASE, BUT I DON'T THINK IT EVER WAS REPLACED. THE DEALERSHIP WANTS TO CHARGE ME TO FIX SOMETHING THAT GM NEVER REPAIRED IN THE RECALL.

THIS VEHICLE WAS RECALLED FOR A SECONDARY HOOD LATCH WHICH WAS REPAIRED IN EARLY FALL, SEPTEMBER/ OCTOBER 2016. THE PART WAS REPAIRED, BUT THE SAME PART FAILED A SECOND TIME, FIRST WEEK OF JANUARY 2017. I RETURNED THE CAR TO THE DEALERSHIP FOR THE REPAIRS. I WAS TOLD AT THE DEALERSHIP IT WAS THE SAME PART THAT FAILED. AFTER THREE DAYS AT THE DEALERSHIP THEY CALLED TO LET ME KNOW THAT THE PLASTIC AT THE END OF THE CABLE WAS ALSO BROKEN. WHEN I ASKED HOW THIS COULD HAPPEN THEY HAD NO ANSWERS. I WENT TO THE DEALERSHIP TALKED TO A MECHANIC AND HAD HIM SHOW ME EXACTLY WHAT WAS BROKEN. THIS CAR HAD NEVER BEEN IN AN ACCIDENT OF ANY KIND, ALSO THE PART THAT HE SHOWED ME WAS NOT BROKEN WHEN I DROPPED IT OFF. I WAS TOLD THAT A MECHANIC AT THE DEALERSHIP HAD BROKE IT, BUT THIS PARTICULAR MECHANIC WAS AFRAID OF LOSING HIS JOB. THIS DEALER WANTS ME TO PAY $100 FOR THE REPAIR. IT HAS BEEN AT THE DEALERSHIP FOR FOUR WEEKS WITH NO ETA ON THE PART. IF THERE IS NOT A REPLACEMENT PART IN THE ENTIRE COUNTRY HOW COULD THIS POSSIBLY BE A WHERE AND TEAR ITEM? THIS IS A SERIOUS DEFECT THE HOOD LATCH COULD LET GO AND THE HOOD COULD FLY UP AT ANY TIME WHILE DRIVING. THANKFULLY I WAS NOT ON A HIGHWAY WHEN THE HOOD LATCH LET GO. WHEN I SHOWED UP AT THE DEALERSHIP THEY TOLD ME THEY WOULD ORDER THE PARTS AND INSTRUCTED ME TO COME BACK WHEN THE PART CAME IN. I WAS HORRIFIED THAT THEY WANTED ME TO DRIVE AWAY WITH THIS CAR AND REQUESTED A LOANER VEHICLE. THE DEALERSHIP DID GIVE ME A LOANER CAR. THEY ARE NOT GOOD ABOUT ANSWERING THE PHONE AND DO NOT CALL ME BACK. I'VE HAD TO PHYSICALLY SHOW UP TO EVEN SPEAK TO SOMEBODY.

WENT TO CHEVY DEALER FOR 2 RECALLS IN AUGUST 2013. RECALL 14110 RESOLVED, BUT RECALL 14456 (HOOD LATCH) WAS NOT. PARTS NEEDED TO BE ORDERED. HAVING NEVER RECEIVED A PHONE CALL THAT PARTS WERE RECEIVED, I WAS DRIVING DOWN THE HIGHWAY TONIGHT AND MY HOOD FLEW UP AND SHATTERED MY WINDSHIELD. NOW MY WINDSHIELD IS SHATTERED, MY HOOD IS DENTED AND BOTH FRONT QUARTER PANELS ARE BENT WHERE THEY MEET THE WINDSHIELD. I WAS LUCKY ENOUGH TO PULL OVER TO THE SIDE OF THE HIGHWAY WHILE DODGING TRAFFIC, NOT BEING ABLE TO SEE IN FRONT OF ME AND DROP THE HOOD BACK DOWN AND MAKE SURE IT WAS LATCHED BEFORE DRIVING ANOTHER 15 MILES HOME. WILL CHEVROLET COVER ALL DAMAGES TO MY VEHICLE?? CALLED MY INSURANCE TONIGHT AND HAVE TO TALK TO AN ADJUSTER IN THE MORNING. *TR

THE CONTROLS ON THE STEERING COLUMN ARE NOT ILLUMINATED. AT NIGHT THIS PRESENTS A PROBLEM AS THE CONTROLS CAN NOT BE SEEN AND IF PRESSED INADVERTENTLY CAN CREATE AND UNSAFE SITUATION AS IT IS VIRTUALLY IMPOSSIBLE TO DETERMINE WHAT HAS HAPPENED. OTHER VEHICLES IN THIS MODEL YEAR HAVE ILLUMINATED CONTROLS. VEHICLE'S MANUFACTURER REFUSES TO TAKE ACTION. *TR UPDATED 06/04/14