2009 Chevrolet Suburban Body & Structure Problems

Dashboard cracked around the corner of the passenger side air bag and manufacturer did not recall. It appears there are many vehicles with this problem and could be a potential safety issue if the airbag malfunctioned and caused parts of dash to break and rupture air bag or fly into passengers of vehicle in the event of a crash.

WHEN I BOUGHT THIS VEHICLE IN JANUARY, 2019, IT HAD A SMALL CRACK ACROSS THE MIDDLE OF THE DASHBOARD. NOW THE CRACK HAS EXPANDED AND THE WHOLE DASHBOARD IS LOOSE AND BOUNCES AROUND WHILE DRIVING THE VEHICLE.

CRACKED DASH IN 2 SPOTS

DASHBOARD CRACKED ABOVE INSTRUMENT PANEL AND ABOVE PASSENGER AIRBAG. THIS OCCURRED WHEN VEHICLE WAS STATIONARY. THERE WAS NO SLOW PROGRESSION OF THE CRACKING, JUST ONE DAY ENTERED VEHICLE AND FOUND VERY LARGE CRACKS IN DASH AT POINTS ABOVE INSTRUMENT CLUSTER AND PASSENGER AIRBAG AREA.

DASHBOARD IS CRACKED AND CONTINUES CRACKING. THIS CONTINUES TO HAPPEN OVER TIME. NOT ONLY IS IT UNSIGHTLY BUT IF THERE WERE A CRASH AND AIR BAGS DEPLOYED THE PIECES OF DASHBOARD WOULD BECOME SHRAPNEL.

MY DASH HAS CRACKED IN SEVERAL LOCATIONS, TO THE POINT THAT PIECES ARE GOING TO START FALLING INWARD. THE LARGEST CRACKS ARE AROUND THE DRIVER SIDE HUMP ABOVE THE CLUSTER. THIS CRACK WAS NOT DUE TO ANY NEGLECT OR BANGING. IT JUST APPEARED ONE MORNING. IT HAPPENED ABOUT 6 MONTHS AGO. THANK YOU *TR

TL* THE CONTACT OWNS A 2009 CHEVROLET SUBURBAN. THE CONTACT STATED THAT THE DASHBOARD BEGAN TO FRACTURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE DASHBOARD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

I HAVE BEEN DEALING WITH THIS FOR A COUPLE MONTHS, AND IT IS VERY FRUSTRATING. I HAVE A 2009 CHEVY SUBURBAN WITH APPROXIMATELY 71,500 MILES ON IT. THE SUBURBAN IS ALWAYS GARAGED, AND WE WOKE UP ONE MORNING TO A LARGE CRACK, WHICH HAS NOW CAVED IN, ON THE DASH RIGHT ABOVE THE HUMP OF THE STEERING WHEEL AND A CRACK ON THE PASSENGER SIDE AIRBAG. WE CALLED GM AND SPOKE TO [XXX] AT EXT [XXX] AND RECEIVED A CASE NUMBER. WE WENT TO OUR LOCAL CHEVY DEALER FOR AN ESTIMATE OF APPROXIMATELY $1,000, AND THEN CALLED GM BACK WITH THAT ESTIMATE. GM CALLED THE DEALER AND THEN THE DEALER LOWERED THE PRICE TO $350 - $400. I STILL FIND THIS UNACCEPTABLE. I KNOW WHAT GM SENT ME IS A STANDARD REPLY. I DO NOT, AND WILL NOT ACCEPT A PHONE CALL THAT SAYS IT WILL BE $400 PLUS DOLLARS TO REPLACE MY DASH. THIS IS NOT MY DOING. THIS IS A DEFECT IN A GM PRODUCT. IT NEEDS TO BE COVERED AND GM NEEDS TO STEP UP AND SHOW THE CUSTOMER SOME OF THE RESPECT IT WANTS FROM SAID CUSTOMER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DASHBOARD IN VEHICLE CRACKS THE PRODUCT IS MADE OF CHEAP PLASTIC MATERIAL AND INSTALLED FROM THE FACTORY WITHOUT ANY SUPPORT OR RUBBER WASHERS TO ALLOW FOR MOVEMENT CAUSING THE DASHBOARD TO CRACK AND CRUMBLE OVER TIME. THIS IS AN ISSUE FOR GM / CHEVY MODEL TRUCKS AND SUV 'S FROM 2007-2014.

MY DASHBOARD CRACKED IN TWO PLACES AFTER A FEW YEARS.. ONE OVER THE DRIVERS SIDE STEERING WHEEL AND AT THE CORNER OF THE PASSENGERS AIR BAG.. SEE PICTURES. FROM WHAT I AM HEARING THIS IS HAPPENING A LOT. WE HAVE ALWAYS BEEN CHEV SUB AND TAHOE BUYERS.. THIS IS NOT GOOD.

I ALSO HAVE ONE OF THE AFFECTED CRACKED FRONT DASHES THAT HAVE BEEN POSTED. THE DASH IS CRACKED IN THREE PLACES, ONE OVER THE DRIVERS CONSOLE WHICH IS CAVING INWARD, ANOTHER ON THE LEFT SIDE OF THE PASSENGERS AIRBAG AND THE OTHER IN THE FAR RIGHT CORNER OF THE DASH. THIS HAS A POTENTIAL TO SERIOUSLY INJURE SOMEONE IN THE VEHICLE IF THE CAR IS IN AN ACCIDENT. CHEVROLET MAINTAINS THAT THERE IS NOT AN ISSUE WITH THE DASHES FROM ANY OF THE FOLLOWING VEHICLES: 2007-2013 AVALANCHE, SILVERADO, SUBURBAN, TAHOE AND CADILLAC ESCALADE. ALL OF THESE VEHICLES IN THAT RANGE HAVE THE SAME DASH COMPONENT. THERE ARE MANY CASES LISTED ON A CHEVROLET FORUM WEBSITE. REPLACEMENT AND COST TO REPAIR THE FAULTY DASH IS SOLELY UP TO THE DEALER NOT CHEVROLET. *TR

DASH ON 2009 CHEVROLET SUBURBAN HAS CRACKED ON THE PASSENGER SIDE NEXT TO THE AIRBAG PANEL. DASH HAS ALSO CRACKED ON THE DRIVER SIDE ABOVE THE INSTRUMENT PANEL CLUSTER. CONCERN IS THAT IN A CAR ACCIDENT WHERE THE AIR BAGS DEPLOY THE DASH BOARD MAY BREAK APART AND BECOME SHRAPNEL CAUSING ADDITIONAL INJURY, PERMANENT DISABILITY, OR DEATH TO THE PASSENGER.

DASHBOARD ON THE DRIVER SIDED CRACKED INTO 2 PIECES. I AM NOT THE ONLY ONE WHO HAVE HAD THIS ISSUES. I FOUND QUITE NUMBERS OF OWNER HAVE THE SAME PROBLEM. THIS IS NOT THE QUALITY YOU EXPECT FROM $50K VEHICLE, I BELIEVE IT IS DUE TO "POORLY" FINISHED JOB. GM SIMPLY REFUSES TO TAKE FULL RESPONSIBILITY AND FORCES ME TO PAY SO CALLED, "DEDUCTIBLE". I BELIEVE THE NHTSA SHOULD LOOK INTO THIS MATTER. THANK YOU. *TR