2013 Chevrolet Tahoe Complaint Log

CRACKING OF DASH

I NOTICED A TINY CRACK IN MY DASHBOARD ON AUGUST 15TH. SINCE THAT TIME IT HAS GROWN 4 INCHES AND VEERED OFF ANOTHER 2 INCHES A DIFFERENT DIRECTION. MY VEHICLE IS GARAGE KEPT AND I AM A STAY AT HOME MOTHER. MY CAR IS RARELY PARKED IN THE SUN FOR LONG AMOUNTS OF TIME.

CRACKED DASHBOARD ON RIGHT & LEFT SIDE AT PASSENGER AIRBAG.

WHEN TRAVELING AT HIGHWAY SPEEDS THE CAR TOTALLY SHUT DOWN. COULDN'T GET OFF OF HIGHWAY, CREATING A VERY DANGEROUS SITUATION. HAD CAR TOWED TO DEALER ONLY TO FIND OUT THAT THE ENTIRE FUEL SENDING UNIT, FUEL LEVEL SENSOR, AND HARNESS HAD FAILED AT 37000 MILES AND NEEDED TO BE REPLACED.

I STARTED NOTICING A SMALL CRACK IN THE DASHBOARD AND NOW I HAVE LARGER GASHES AND ONE VERY CONCERNING NEXT TO AIRBAG IN FRONT OF PASSENGER SIDE.

ON MY 2013 TAHOE A CRACK SUDDENLY APPEARED ON MY DASH BY THE PASSAGES AIRBAG. I AM A TRUE AND FAITHFUL USER OF A WINDSHIELD SHADE AND DASH CONDITIONER THAT PREVENTS CRACKS IN DASH. THIS CRACK APPEARED 6 MONTHS AFTER THE PURCHASE IT AND HAVE TRIED SEVERAL TIMES TO GET CHEVROLET TO DO SOMETHING ABOUT IT WITH NO LUCK. NOW THE DASH IS CAVING IN WHICH IS GOING TO AFFECT MY PASSENGER AIRBAG. I DON'T WANT TO WAIT UNTIL SOMEONE IS WITH ME AND IT CAUSE HARM TO MY PASSENGER. I SHOULDN'T HAVE TO PAY FOR A NEW DASH THAT HAS HAD THOUSANDS OF COMPLAINTS DEALING WITH DASH CRACK PROBLEMS IN THIS KIND OF VEHICLE.

CRACKING DASHBOARD

ON MONDAY 05/25/15 MY HUSBAND NOTICED A SMALL CRACK IN THE DASH ON THE DRIVERS SIDE. I HAVE WATCHED IN THE PAST COUPLE DAYS IT GROW IN SIZE AND HAVE TAKEN PICTURES TO DOCUMENT IT TOO. I AM UPSET AS THIS IS A NEW CAR I PURCHASED USED FROM A GM DEALER. I HAVE READ THAT ANOTHER CRACK IS SOON TO BE EXPECTED ON THE PASSENGER SIDE BY AIRBAG AND CAUSING IT TO POSSIBLE DEPLOY OR DEEMED UNUSABLE. I HAVE 2 SMALL CHILDREN AND NO SAFETY IS A CONCERN. THIS ISSUE NEEDS TO BE RESOLVED QUICKLY.

THE DASHBOARD HAS CRACKED NEXT TO THE PASSENGER SIDE AIRBAG DECREASING STRUCTURAL INTEGRITY OF THE DASH AND INCREASING THE RISK OF PLASTIC SHARDS BEING EJECTED AT THE PASSENGER DURING AIRBAG DEPLOYMENT. THIS IS A WELL DOCUMENTED DEFECT AFFECTING MULTIPLE MODELS AND YEARS THAT SHARE THE SAME DASHBOARD DESIGN. THE MANUFACTURER IS AWARE OF THE ISSUE AND REFUSES TO VOLUNTARILY ADDRESS THE PROBLEM.

DURING PURSUIT TRAINING A 2013 TAHOE SUFFERED A CATASTROPHIC FAILURE OF THE WHEEL SUSPENSION ASSEMBLY. THIS IS THE THIRD IDENTICAL INCIDENT IN THE PAST MONTH. THE OTHER TWO VEHICLES WERE 2014 POLICE PURSUIT TAHOES. IN ALL INSTANCES THE FRONT WHEEL ASSEMBLY FAILED DURING A TURN. THE RACE OR INNER DUST COVER FOR THE WHEEL BEARING ASSEMBLY SEPARATED. THIS RESULTED IN THE BEARINGS COMING LOOSE, AND THE WHEEL SUBSEQUENTLY FOLDING UNDER. IN TWO INSTANCES THE VEHICLE WAS IN DANGER OF A ROLLOVER SITUATION. THIS OCCURRED DURING EMERGENCY VEHICLE TRAINING AT A REGIONAL ACADEMY AND THE VEHICLES BELONGED TO TWO DIFFERENT POLICE AGENCIES. THE TWO PRIOR INCIDENTS INVOLVED VEHICLES WITH UNDER 5000 MILES. *TR

DASH HAS SEVERELY CRACKED IN TWO PLACES.

The dash has cracked above the instrument panel in several places. Also it is cracked at the passenger side air bag. This vehicle is well kept. Owned by an older lady, also the front drivers door pull it broken in half. The dealer has informed her that neither have been recalled but, should have been. This is unacceptable being as she paid $68,000.00 dollars for this vehicle. The dealer also informed her that the airbag canister recall when done can crack the dash if it is replaced before the airbag recall is done. And that she would be responsible for the damage done to the plastic dash. Also unacceptable. She is on a fixed income. Vehicle manufacturers charge so much money for these vehicles, they should be forced to recall and replace any part damaged by completing the recall that is not done yet. The dash is not built heavy enough to keep it from cracking. It is built from cheap materials and they charge a mint for it. This is filled out by her mechanic, and it is his email.

THE DASH OF MY 2013 TAHOE WHICH I PAID 48,000 CRACKED IN TWO PLACES SOON AS MY WARRANTY EXPIRED! ALL OF MY DOOR HANDLES ON OUTSIDE HAVE FALLEN OFF AND BEEN REPLACED ED AND THE DRIVER DOOR PANEL HAS BEEN REPLACED BECAUSE OF HANDLE BREAKING . TOO MUCH OTHER MESS TO EXPLAIN. JUST A VERY CHEAPLY MADE VEHICLE. VERY DISSATISFIED !I WOULD LIKE TO FILE A FORMAL COMPLAINT FOLLOWED UP WITH A FORMAL INVESTIGATION

OVER A PERIOD OF 2 WEEKS, ABOUT 4 TIMES, WHILE DRIVING IN TRAFFIC INCLUDING FREEWAY. A SUDDEN LOST OF ALL POWER, DASH GOES BLANK WHILE DOOR LOCKS LOCK AND UNLOCK, IN A BLINKING SEQUENCE. THIS HAPPENS IN A TIME PERIOD UP TO 10 SECONDS, THEN THE CAR CONTINUES DRIVING WITH NO PROBLEMS OR INDICATOR WARNING LIGHTS. TOOK TO DEALER THEY TEST DROVE AND PUT ON COMPUTER, AND NOTHING HAPPENED. LEFT IT THERE 2 WEEKS NO RESULTS. IN BLOGS THERE ARE SUGGESTIONS THAT WHEN THIS HAPPENS TO OTHERS, THAT IT IS POSSIBLE THAT COMPUTER RESETS ITSELF AND WIPES MEMORY CLEAN, BECAUSE OF POWER LOSS. THEY TO TAKE TO MECHANIC NOTHING SHOWS UP. THIS IS SIMILAR SYMPTOMS REPORTED ON RECALL #14515, BUT MY CAR IS 1 YEAR OLDER. IT INVOLVES THE CHASSIS COMPUTER. MY QUESTION HERE IS IF THE COMPUTER IS DIFFERENT FROM MY MAKE AND MODEL. THIS IS A SERIOUS PROBLEM 2 OF THE 4 TIMES THIS HAPPENED I WAS PULLING ON TO FREEWAY OR CHANGING LANES LOSING POWER. MY DAUGHTER DRIVES THIS CAR WITH HER 2 TWINS IN BACK SEAT. I HAVE NOW EXHAUSTED ALL I CAN FOR A REMEDY WITH GM, THE DEALER WHO CAN NOT DETECT ANY PROBLEM. STARTED A CASE FILE WITH GM # [XXX]. NO REMEDY OR RESOLUTION. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

VEHICLE PLACED IN PARK WITH ENGINE RUNNING, APPROXIMATELY 5 TO 10 MINUTES PASSED VEHICLE BEGAN TO ROLL FORWARD HITTING SIDE OF BUILDING CAUSING DAMAGE TO FRONT DRIVER SIDE BUMPER. *TR

THERE IS A CRACK IN MY DASH NEXT TO THE PASSENGER AIRBAG. CAR IS ALWAYS PARKED IN GARAGE! CAN HEAR THE DASH SHIFTING OCCASIONALLY WHILE I AM DRIVING.

VEHICLE DOES NOT HOLD CHARGE TO BATTERY. WILL NOT START. *TR

TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT PASSENGER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER AND THE FOUR PASSENGERS IN THE VEHICLE SUSTAINED WHIPLASH THAT DID NOT REQUIRE MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED, BUT THE BODY DAMAGES WERE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

2013 CHEVROLET TAHOE. REPRESENTATIVE FROM THE CITY WRITES IN REGARDS TO PROBLEMS WITH POLICE FLEET. *TGW THE CONSUMER STATED AFTER THE NEW ENGINE CALIBRATIONS WERE INSTALLED ON SEVEN VEHICLES, LESS THAN 24 HOURS LATER, THE PROBLEM CONTINUED, ALONG WITH ADDITIONAL ISSUES AND PROBLEMS THAT WERE NEVER EXPERIENCED BEFORE. SPECIFICALLY, THE VEHICLES LUNGED FORWARD AGGRESSIVELY AFTER COMING TO A STOP. GM EVENTUALLY REMOVED THE CALIBRATIONS. THE ISSUE WITH THE VEHICLES STALLING, LACK OF POWER, IDLE SURGING AND HESITATION UPON ACCELERATION, CONTINUED. *JB

THIS VEHICLE WAS PURCHASED FROM MAC HAIK CHEVROLET IN HOUSTON, TX. ONLY ONE KEY WAS PROVIDED DURING THE VEHICLE PURCHASE. THE OTHER KEY WAS PROMISED IN AN "WE OWE YOU" STATEMENT, BUT NEVER RECEIVED. AT SOME POINT IN TIME, IT IS BELIEVED THE 2ND KEY WAS USED TO ACCESS THIS VEHICLE AT UNDISCLOSED LOCATION(S) AND OR TIME(S) IN ADDITION TO ONSTAR APP ACCESS. THE VEHICLE BEGAN TO MAKE RUBBING SOUNDS WHEN TURNING CORNERS AND LOSING A LITTLE POWER. IN JULY 2014, I NOTICED MY VEHICLE SEEMED TO SHAKE WHEN GOING OVER SPEED BUMPS IN A MANNER INCONSISTENT WITH THE WAY IT NORMALLY WENT OVER SPEED BUMPS MOST TIMES AFTER VEHICLE DELIVERY. IN ADDITION TO, THE ENGINE SEEMED TO BE IDLING TOO HIGH AT NO SPEED AND IN A MANNER INCONSISTENT WITH THE WAY IT PERFORMED MOST TIMES AFTER VEHICLE DELIVERY. ALSO, THE DASHBOARD IS CRACKED AROUND THE AIRBAG. IN AUGUST 2014, I WENT BACK TO THE DEALER FOR INSPECTION OF THESE PROBLEMS. I WAS INFORMED REPAIRS WERE MADE TO THE FRONT DIFFERENTIAL OF THE VEHICLE AND THE TRANSMISSION WAS OVERFILLED. I WAS PROVIDED A STATEMENT OF THE WORK, BUT I FELT THE VERBAL EXPLANATION FOR THE WORK WAS TOO VAGUE BEING MY VEHICLE WAS IN THE SHOP FOR APPROX. 2 WEEKS. ON OR ABOUT OCTOBER 1, 2015 I CONTACTED THE GENERAL MOTORS CHEVROLET CUSTOMER REPRESENTATIVE AT THE PHONE NUMBER LISTED ON WWW.GM.COM AS (800) 222-1020. IN THIS PHONE CONVERSATION, I WAS INFORMED REPAIRS WERE NOT DONE TO THE FRONT DIFFERENTIAL, BUT TO THE REAR DIFFERENTIAL AND OR POWERTRAIN. NO WARRANTY REPAIR INFORMATION WAS ON FILE FOR ANY SUCH REPAIRS TO THE FRONT POWERTRAIN. I CONTACTED UPPER MANAGEMENT WITH THE DEALERSHIP AND THERE WAS NO ASSISTANCE PROVIDED TO ME IN PROACTIVELY RESOLVING THIS DISCREPANCY. I BELIEVE THIS VEHICLE MAY BE HAZARDOUS BASED ON THE DISCREPANCY OF REPAIRS AND SUPPLEMENTAL DEATH INSURANCE FOR ME BEING ATTACHED TO THIS VEHICLES VIN WITHOUT MY KNOWLEDGE.

THE DOORS DO NOT DRAIN WATER EFFECTIVELY, THIS WILL CAUSE AN ELECTRICAL SHORTAGE AND FAILURE FOR THE WINDOWS TO WORK AND THE DOORS TO RUST!! *TR

2013 CHEVROLET TAHOE POLICE PACKAGE (65 TOTAL) CONSUMER WRITES IN REGARDS TO ENGINES HESITATE ON ACCELERATION, IDLE SPEED FLUCTUATES AND THE ENGINE WOULD STALL. *SMD GENERAL MOTORS ACKNOWLEDGED THE CONCERN AND STATED THEY WERE WORKING ON A RESOLUTION. GENERAL MOTORS RELEASED A SERVICE BULLETIN WHICH CONSISTED OF A NEW ENGINE CALIBRATION. ELEVEN OF THE VEHICLES WERE RE-CALIBRATED. HOWEVER, THE NEW CALIBRATION DID NOT CORRECT THE CONCERN. GENERAL MOTORS HAS SENT MULTIPLE ENGINEERS TO ROAD TEST THE VEHICLE, TAKEN NUMEROUS RECORDINGS, FUEL SAMPLES, BUT TO NO AVAIL. *JB

TL* THE CONTACT OWNS A 2013 CHEVROLET TAHOE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE POWER STEERING FAILED WITHOUT WARNING. THE VEHICLE WAS INCREASINGLY DIFFICULT TO CONTROL. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND CURRENT MILEAGE WAS 46,159.

WHILE DRIVING THE SPEEDOMETER IS SHOWING 0 ON BOTH THE DIGITAL DISPLAY AND ANALOG NEEDLE DISPLAY. ALSO IT IS SHOWING THAT THE VEHICLE IS IN PARK. ONLY BY PULLING OVER AND STARTING THE CAR UP AGAIN (~5 MINUTES), THE PROBLEM GOES AWAY.

FIRST WAS THE INFOTAINMENT CENTER THAT WENT OUT AFTER THE FIRST WEEK OF OWNING AND THEY WANTED ME TO PAY HALF FOR A NEW ONE ($800). CONTACTED GM AND THEY PAID ME BACK. NEXT WAS THE BLACK COLORING ON ALL THE BUTTON RUBBING OFF. WAS TOLD TO BUY A STICKER KIT. THEN WAS THE TACK JUMPING ON IT'S OWN. THEN WAS THE ENTIRE DASH CRACKING FROM THE WINDSHIELD ALL THE WAY UP TO THE FRONT. WAS TOLD IT'S COSMETIC. I ASKED WHAT HAPPENS WHEN THE AIRBAG GOES OFF AND I HAVE PLASTIC PIECES FLY AT US. FINALLY WAS THE 6L80 TRANSMISSION THAT WENT OUT. TONS OF COMPLAINTS AND GM HAS KNOWN ABOUT THIS FOR YEARS. I NOW HAVE TO PAY OUT OF POCKET ANOTHER $3,500. THIS THING IS A LEMON AND I CAN GET ANY HELP AND GM WON'T ISSUE RECALLS. IT'S DISGUSTING TO SEE THESE BILLION DOLLAR COMPANIES GETTING BAILED OUT AND THE CONSUMERS ARE THE ONES THAT SUFFER FOR THEM USING CHEAP PARTS.

HIGH SPEED TIRE FAILURE L/R LESS THAN 9000 MILES EMERGENCY RESPONSE VEHICLE SPARE PUT IN TO SERVICE. OLD TIRE STILL ON OEM RIM IN OUR POSSESSION. *TR

I WAS DRIVING UP A GRADE DURING A SNOW STORM AND WHEN I TRIED TO SELECT 4WD I HAD TO TAKE MY EYES OFF THE ROAD TO FIND THE 4WD CONTROL KNOB,WHICH IS HIDDEN BEHIND THE STEERING WHEEL. I CONSIDER THIS A SERIOUS PROBLEM BECAUSE I NEARLY WRECKED WHILE TRYING TO LOCATE THE 4WD CONTROL KNOB. I BLAME THIS ON FAULTY ENGINEERING BY GM! *TR

MY DASH BOARD CRACKED IN THE TWO PLACES MY AIR BAGS ARE LOCATED. IT JUST CRACKED FOR NO REASON ON BOTH PASSENGER AND DRIVER SIDES

MY DOOR HANDLE FELL OFF ON DRIVER SIDE TWICE AND MY OTHER THREE HAVE BEEN REPLACED AS WELL. VERY CHEAPLY MADE. VERY DISAPPOINTED I DID NOT GET WHAT I PAID FOR THAT'S FOR SURE. THIS HAS BEEN THE WORST VEHICLE I HAVE EVER OWNED AND THE MOST EXPENSIVE AT 48,000!

AT FREEWAY SPEEDS THE DIC MESSAGE TO SERVICE BRAKES SOON APPEARS. WHILE THIS OCCURRED PERHAPS 2 OR 3 TIMES DURING A 30 MILE DRIVE ORIGINALLY, NOW IT ONLY APPEARS PERHAPS ONCE EVERY 300 MILES. CAN BE CLEARED BY RESET BUTTON IN CONTROL PANEL. DEALER UNABLE TO TRACE FAULT EVEN AFTER SHOWN MESSAGE ON DASH. FRONT DOORS DO NOT DRAIN WATER PROPERLY - SURE TO LEAD TO PREMATURE RUST-OUT OF LOWER PANELS. *TR

DASHBOARD HAS SEVERAL CRACKS. THREE AROUND THE AIRBAG BOX WHICH ARE EXTREMELY CONCERNING! I TRY TO ALWAYS HAVE MY TAHOE IN COOL PLACES TO PREVENT EXTREME TEMPERATURES AND FURTHER DAMAGE BUT STILL NOTICE THE CRACKS GROWING. I UNDERSTAND THERE HAVE BEEN MANY GM OWNERS HAVING TO DEAL WITH SIMILAR PROBLEMS.THERE MUST OBVIOUSLY BE A DEFECT IN THE MATERIAL OR THE ASSEMBLY OF THIS PART. BEING BOTH A SAFETY CONCERN AND A CUSTOMER SATISFACTION ISSUE, I AM REALLY LOOKING FORWARD TO OPTIONS FOR RESOLVING THIS MATTER.