NHTSA Owner Complaint Log
This page lists owner-reported complaints filed with NHTSA for the 2017 Chrysler Pacifica. Complaints are unverified consumer reports submitted to NHTSA and do not by themselves prove a defect or defect rate.
Data synced from NHTSA on May 4, 2026
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 37 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
I WAS AT A COMPLETE STOP WITH OUR VAN, AND ACCELERATED AWAY FROM A STOP SIGN. WHEN THE VAN REACHED ABOUT 36 MPH, THE VAN ACTED LIKE IT WAS GOING TO SHIFT AND IT DROPPED OUT OF GEAR AND BACK INTO GEAR MAKING A CLUNKING NOISE
MY START/STOP SYSTEM KEEPS MALFUNCTIONING AND MY CAR WILL SHUT OFF IN THE MIDDLE OF DRIVING AND INTERSECTIONS. ALSO IN ABOUT 3RD GEAR IT WILL SHIFT REALLY ABRUPTLY.
I CONTINUE TO HAVE PROBLEMS WITH "JERKING" WHILE DRIVING MY 2017 PACIFICA. THE BEST WAY I CAN DESCRIBE IT AS THE CAR "JERKS" FORWARD VERY FORCEFULLY. I HAVE HAD IT IN 6 TIMES FOR THE SAME "JERKING" MOTION. I AM CONCERNED THAT IT MAY CAUSE AN ACCIDENT IF IT JERKS AND COMPLETELY STOPS. THE "JERKING" HAPPENS AT VERY RANDOM TIMES, ACCELERATION, COASTING, CRUISE CONTROL USE, AND SLOWING DOWN. SOME DAYS IT HAPPENS MULTIPLE TIMES A DAY, AND OTHERS IT CAN GO A WEEK OR TWO WITHOUT HAPPENING. CHRYSLER HAS REPLACED VALVES AND THE ENTIRE TRANSMISSION UNIT, HOWEVER, THE PROBLEM IS STILL HAPPENING. FOR THE PAST MONTH, WHEN THE JERKING HAPPENS, THE STEERING WHEEL NOW ATTEMPTS TO LOCK AND THIS DIDN'T START HAPPENING UNTIL CHRYSLER STARTED "MESSING" WITH PARTS. THE VEHICLE WAS PURCHASED WITH 18K MILES ON IT AS A "CHRYSLER CERTIFIED VEHICLE." I HAVE FILED A CASE WITH CHRYSLER AND WAS TOLD I WOULD BE CONTACTED WITHIN 24-48 HOURS AND IT HAS BEEN 8 DAYS WITH NO CONTACT FROM THEM. I HAVE REACHED OUT TO THEM DAY AFTER DAY AND STILL HAVEN'T RECV'D A CALL BACK. I DON'T FEEL COMFORTABLE DRIVING THIS ON BUSY ROADS WITH MY CHILDREN IN THE CAR FOR FEAR OF AN ACCIDENT.
WHEN LEAVING FROM A COMPLETE STOP, AT AROUND 20 MPH THE VEHICLE LOSES POWER AND THEN SLAMS INTO GEAR. WHEN THIS HAPPENS IT FEELS LIKE SOMEONE HAS RUN INTO THE BACK OF THE VEHICLE. IT HAPPENS QUITE OFTEN. AT LEAST 2 TO 4 TIMES A DAY. THERE ARE NO INDICATOR LIGHTS THAT COME ON WHEN THE HAPPENS. I HAVE HAD IT TO MULTIPLE DEALER SHOPS TO HAVE IT FIXED BUT IT DOESNT DO IT WHEN SOME TEST DRIVES THE VEHICLE. I HAVE PAID FOR MULTIPLE DIAGNOSTIC TEST AND NOTHING SHOWS AS BEING WRONG. I HAVE READ MULTIPLE COMPLAINTS ABOUT THIS SAME ISSUE BUT NEVER FOUND ANY INFORMATION ON WHAT THE CAUSE COULD BE. THIS HAS BEEN HAPPENING FOR THE LAST 5 MONTHS. VEHICLE IS STILL UNDER MANUFACTURER WARRANTY.
ON MULTIPLE OCCASIONS THE VEHICLE'S ENGINE HAS SHUT OFF WHILE IN OPERATION ON CITY STREETS BRINGING THE CAR TO A STOP IN TRAFFIC. TWO OF THE OCCASIONS HAVE OCCURRED WHILE CROSSING A STREET WITH ONCOMING TRAFFIC. TWO OF THE OCCASIONS OCCURRED IN OUR NEIGHBORHOOD STREET. THE VEHICLE THEN INSTRUCTS THE DRIVER TO SHIFT INTO PARK TO START THE ENGINE AGAIN. AFTER SHIFTING INTO PARK AND ATTEMPTING TO START THE VEHICLE ALL POWER/ELECTRICAL IS LOST LEAVING THE VEHICLE STRANDED.
WHEN ACCELERATING FROM A STOP OR FROM A VERY SLOW SPEED (AROUND 0-5 MPH APPROXIMATELY), THE TRANSMISSION WILL JERK VERY HARD - ALMOST FEELS LIKE YOU HAVE BEEN HIT IN THE REAR AND THEN WHEN YOU APPLY THE ACCELERATOR, THE VAN WILL NOT MOVE FOR A FEW SECONDS, LIKE IT ISN'T GETTING FUEL OR SOMETHING. THEN AFTER A FEW SECONDS, IT WILL JUST TAKE OFF LIKE NORMAL. THIS HAS HAPPENED 3 TIMES IN ONE WEEK. IT IS VERY DANGEROUS AS IT COULD HAPPEN WHEN YOU'RE IN THE MIDDLE OF AN INTERSECTION.
I PURCHASED MY VEHICLE YESTERDAY EVENING (3/09/19) AND LEFT THE DEALERSHIP TO GO GRAB DINNER ABOUT 1/2 MILE AWAY. WHILE SITTING AND WAITING ON OUR FOOD MY CAR LOST ALL POWER THEN TURNED RIGHT BACK ON BY ITSELF. UNFORTUNATELY THE DEALERSHIP WAS ALREADY CLOSED AS WE HAD BEEN THERE 30-45 MIN AFTER THIER CLOSING TIME AND EVERYONE LEFT AT THE SAME TIME WE DID SO I COULD NOT GO BACK IMMEDIATELY. WE DROVE THE VAN HOME (1HR AWAY) THEN THIS MORNING ON OUR WAY TO CHURCH I HAD 3 MORE OF THESE INCIDENTS. IT HAPPENED ONCE WHILE STOPPED AND 2 MORE TIMES WHILE DRIVING AT 20-40 MPH. WE NOW HAVE A SERVICE LIGHT (A!) COMING ON AND IT SAYS STOP/START UNAVAILABLE.
OUR PACIFICA ROUGHLY JOLTS FORWARD WHEN ACCELERATING TO ABOUT 15MPH JUST AFTER BEING STOPPED. IT FEELS LIKE BEING HIT HARD FROM BEHIND. IT HAS BEEN AN ONGOING ISSUE FOR OVER 9 MONTHS NOW. I HAVE YOUNG CHILDREN IN THE CAR AND IT IS VERY SCARY.
FOR A YEAR NOW OUR TRANSMISSION SLIPS WHEN GOING INTO FIRST GEAR. THE VAN WILL COME TO A COMPLETE STOP AND THEN CONTINUE MOVING WHICH RESULTS IN A HARD JERK. IT WAS SO BAD ON A TRIP THAT THE CHECK ENGINE LIGHT CAME ON AND WE COULD NOT GET THE VAN OUT OF FIRST GEAR. WE WERE EVEN TRYING TO DRIVE OVER THE OHIO RIVER AT THE TIME! WE TOOK THE VAN TO THE DEALERSHIP. THE DEALERSHIP RESET THE VAN BUT THE ISSUES STILL OCCURRED. WE WERE INFORMED BY THE DEALER THAT CHYRSLER WILL NOT FIX THE ISSUES UNTIL OUR CHECK ENGINE LIGHT COMES ON AGAIN. WE CONTINUE TO HAVE THE JERKING ISSUES AND THE TRANSMISSION CONTINUES TO SLIP. NOW THE VAN WANTS TO EXCEL AT TIMES. WE ARE COMPLETELY FRUSTRATED WITH OUR VAN!! I AM THE PRIMARY DRIVER AND HAVE AN EXTREMELY BAD BACK! THE JERKING IS CAUSING ISSUES WITH MY BACK. WE WOULD NEVER RECOMMEND A CHRYSLER PACIFICA. I CAN'T BELIEVE CHRYSLER WILLING TO PUT US IN DANGER!!
SOMETIMES IS GIVING PARKING BRAKE SIGN AND WILL NOT CHANGE WHEN YOU TURN THE KNOB TO CHANGE TO ANOTHER LEVEL .SAY FROM P TO D AND VICE-VERSA. WHEN YOU DRIVE CONTINUOUSLY THAT WAY, IT DRAIN OUT THE BATTERY. I CAN CONCLUDE THAT IT HAS BOTH ELECTRICAL BATTERY PROBLEM AND THE PARKING BRAKE PROBLEM
THE PACIFIACA WILL STALL ON YOU IIN THE MIDDLE OF TRAFFIC WHILE YOUR DRIVING IT WHICH CAN CAUSE A SERIOUSLY BAD ACCIDENT. AND WHEN IT DO THIS THEN IT TAKE OFF WHICH CAN CAUSE YOU TO HURT SOMEONE AS WELL. VERY UNSAFE I'VE TAKEN IT IN DO THE DEALERSHIP WHERE I PURCHASE IT THEY SAID IT WAS RECALL THIS THE 4X I TAKEN IT IN FOR THE SAME THING. NOW THE REAR DOORS FROM TIME TO TIME WILL OPEN. AS OF TODAY I ONLY HAVE CAN USE ONE REAR DOOR THE OTHER DOOR DO OT OPEN AT ALL. I'M TERRIFY OF DRIVNG THIS VAN. I'VE HAVE SPOKEN TOO SEVERAL OTHER OWNERS WHO'S ALSO GOING THROUGHT THE SAME THING WILL SOMEONE PLEASE LOOK INTO THE PACFICIA MORE CLOSELY THISNIS A DEATH TRAP.
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFCA. WHILE DRIVING APPROXIMATELY 39 MPH, AN UNUSUAL NOISE WAS HEARD FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE PASSENGER SIDE MOTOR AND STRUT WERE FRACTURED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE WARRANTY EXPIRED. THE CONTACT WAS INFORMED TO CALL NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000. *DT*JB
THE FORWARD COLLISON AND ADVANCE WARNING ACTIVE BRAKING SYSEM IS A FARCE. I HAVE TAKEN THE VEHICLE TO THE DEALER TO HAVE IT WORKED ON BUT TO NO AVIAIL. I HAD AN ACCIDENT AND THERE WAS NO WARNING AND NO BRAKING. AT ONE TIME THEY SUGGESTED IT WORKED BUT YOU NEEDED TO HAVE THE CRUISE CONTROL SYSTEM ON, ALTHOUGH THE TWO SYSTEMS USE THE SAME FORWARD CAMERA THEY ARE SEPARATE SYSTEMS. ANY DRIVER THAT RELIES ON THIS EXPENSIVE SYSTEM FOR ANY KIND OF AID IS IN FOR A DEADLY TRUTRH THAT THE SYSTEM IS DEFECTIVE. I HAVE REPEATREDLY TRIED TO TEST THE SYSTEM AND I GET NOTHING.
THE VAN WILL SPORADICALLY NOT RESPOND TO ACCELERATION BETWEEN 15-20 MPH AND WILL SUDDENLY JERK RATHER VIGOROUSLY. IT FEELS VERY UNSAFE ESPECIALLY WHEN REAR TRAFFIC IS FAST APPROACHING. I HAVE READ COUNTLESS COMPLAINTS OF THIS SAME EXACT ISSUE WITH THIS VAN IN VARIOUS DIFFERENT FORUMS AND WEBSITES. OWNERS CONTACTING CHRYSLER AND DEALERSHIPS WITH NO POSITIVE OUTCOME. WE JUSTLY NEED AN INVESTIGATION.
WHEN DRIVING AT VARIOUS SPEEDS CAR WILL STALL AND THEN SLAM INTO GEAR AND IT FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND - HAVE HAD THE RECALL DONE THAT WAS TO FIX THIS PROBLEM BUT IT IS HAPPENING AGAIN NOW WITH MORE FREQUENCY. VERY SCARY WHEN IT OCCURS.
VEHICLE WAS AT A COMPLETE STOP. ACCELERATED VEHICLE FROM A STOP WHILE MAKING A RIGHT HAND TURN ONTO A HIGHWAY. VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND VIOLENTLY WENT BACK INTO GEAR. THIS HAPPENED AT 12 MPH
THE UCONNECT SYSTEM HAS GONE OUT IN MY CAR ( SCREEN GOES BLACK) OVER A DOZEN TIMES IN 2 YEARS. WE ARE UNABLE TO USE FEATURES SUCH AS BACKUP CAM, TEMP CONTOLS, NAVIGATION, RADIO ETC. IT HAS BEEN TO THE DEALER 6 TIMES AND NO PERMANENT FIX HAS BEEN FOUND. LAST WEEK I RE-SET THE FUSE IN ORDER TO GET IT TO WORK.
ACCELERATING IN THE VEHICLE TO HIGHWAY SPEEDS WHEN THE VAN ACTED LIKE IS SLIPPED OUT OF GEAR AND WENT BACK INTO GEAR HARD AT 36 MPH
THE TRANSMISSION IS SHIFTING INTO GEARS INCREDIBLY HARD. SOMETIMES IT MAKES A "BANG"/"THUNK" AND WHEN THIS OCCURS, IT LURCHES THE WHOLE CAR FORWARDS. IT HAPPENS INTERMITTENTLY WHEN THE VAN IS GOING FROM PARK TO REVERSE, IT HAPPENS QUITE OFTEN WHEN I AM ACCELERATING AT SPEED UNDER 30 MPH AND FREQUENTLY HAPPENS WHEN SPEED IS DOWN SHIFTING FROM SPEED UNDER 30 MPH. IT ALSO HAS OCCURRED A FEW TIMES AT SPEED OVER 40 MPH.
VEHICLE WAS AT A COMPLETE STOP AT A STOP SIGN, TOOK A RIGHT TURN AND THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR, THEN SHIFTED HARD BACK INTO GEAR. THIS OCCURRED AT APPROXIMATELY 13 MPH.
WIFE WAS DRIVING THE VEHICLE AND IT SHUT OFF WHILE APPROACHING AN INTERSECTION. VEHICLE SHUT DOWN, GAVE WARNING THAT IT MUST BE IN PARK BEFORE RESTARTING.
OUR 2017 CHRYSLER PACIFICA HAS BEEN JERKING INTO GEAR AND WON'T ACCELERATE AND THEN AFTER A FEW MOMENTS, IT DOES. THE JERKING FEELS AS IF SOMEONE JUST HIT YOU FROM BEHIND AND YOU STALL BEFORE BEING ABLE TO ACCELERATE. THIS ALWAYS HAPPENED WHILE IN MOTION FLAT ROAD, INCLINE, OR DOWN HILL. WHEN WE CALLED THE DEALERSHIP AND TOOK IT IN AND INFORMED THEM OF THE ISSUE, THEY SAID THEY DIDN'T SEE A PROBLEM. NOW, WE HAVE AN UNKNOWN MESSAGE THAT SAYS "SERVICE SHIFTER". THIS CAME AFTER THE VAN WAS SITTING AND WE GOT IN TO START THE VEHICLE. IT WOULDN'T START. HAD TO WAIT FOR A TOW. THE POWER WINDOWS, DOORS, HATCH WON'T WORK BUT THE RADIO AND COMMUNICATIONS SYSTEMS WORK FINE.
I PURCHASED A USED 2017 CHYRLSER PACIFICA AND COULD NOT GET MY UCONNECT TO WORK. I FOUND OUT THAT THE PREVIOUS OWNER MAINTAINS THE UCONNECT ACCESS ACCOUNT UNTIL THEY CANCEL IT. THEY CAN UNLOCK, START AND IF WANTED STEAL MY CAR USING THEIR CELL PHONE. UCONNECT DOES NOT CANCEL THE ACCOUNT WHEN THE CAR IS SOLD SO THE PREVIOUS OWNER MAINTAINS THE ACCOUNT UNTIL THEY CANCEL IT. THIS IS VERY DANGEROUS AS THE PREVIOUS OWNER CAN EFFECT THE OPERATION OF THE VEHICLE WITHOUT THE NEW OWNER'S KNOWLEDGE.
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE MADE A LOUD ABNORMAL NOISE AND JERKED VIOLENTLY. THE CONTACT STATED THAT THE FAILURES OCCURRED AT LEAST FIVE TIMES. THE CONTACT PLANNED TO TAKE THE VEHICLE TO LARRY H. MILLER CHRYSLER JEEP DODGE RAM SURPRISE (13165 N AUTOSHOW AVE, SURPRISE, AZ 85388) WHERE THEY WOULD CHANGE THE OIL AND UPDATE THE COMPUTER SOFTWARE. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 13,000.
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE LUNGED FORWARD WHEN ACCELERATING. THE FAILURE OCCURRED INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. WEST HERR CHRYSLER DODGE JEEP RAM OF LOCKPORT (6200 S TRANSIT RD, LOCKPORT, NY 14094, (716) 239-4769) DIAGNOSED THE VEHICLE, BUT COULD NOT FIND A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000. *TR
AC NO LONGER BLOWS COOL AIR-- DIAGNOSED AS NEEDING A NEW AC COMPRESSOR. THE AC IS NOT USED YEAR ROUND AND THERE IS NO REASON THAT THE COMPRESSOR SHOULD NEED TO BE REPLACED AT ONLY 2.5 YEARS OLD.
TL* THE CONTACT OWN A 2017 CHRYSLER PACIFICA. WHILE DRIVING 14-18 MPH, WHEN EITHER ACCELERATING OR DECELERATING, THE VEHICLE EXPERIENCED A HARD SHIFT. THERE WERE NO WARNING INDICATORS OR SIGNALS ILLUMINATED IN THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO SOUTHFIELD CHRYSLER DODGE JEEP RAM (28100 TELEGRAPH RD, SOUTHFIELD, MI 48034, 248-331-9937) WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UPDATE AND THERE WERE NO FAILURES WITH THE BRAKES OR SHIFTER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
2017 CHRYSLER PACIFICA. CONSUMER WRITES IN REGARDS TO STALLING ENGINE. *LD THE CONSUMER STATED THE VEHICLE WOULD NEARLY STALL AND THEN LUNGE FORWARD WHILE BEING DRIVEN. THE DEALER AND MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE DEALER UPDATED THE VEHICLE SOFTWARE BUT, THE FAILURE PERSISTED. THE MANUFACTURER HAD NOT RESPONDED TO THE CONSUMER'S COMPLAINT. *JS
THE VAN JERKS AND AND STALLS WHEN SHIFTING GEARS (ESPECIALLY ON LOW GEARS). IT THEN SUDDENLY SURGES.
THERE WAS A RECALL DUE TO THIS VEHICLE HARD SHIFTING. I HAVE HAD THIS FIXED THREE TIMES AND IT IS HARD SHIFTING AGAIN. THE VEHICLE LURCHES FORWARD AND SOMETIMES IT FEELS LIKE IT WILL STALL OUT COMPLETELY. IT OCCURS WHEN ACCELERATING, ESPECIALLY AFTER STOPPING. IT IS WORSE WHEN SHIFTING FROM THE LOWER GEARS WHEN THE VEHICLE JUST BEGINS TO ACCELERATE, HOWEVER IT ALSO OCCURS WHILE SLOWING DOWN TO TURN. THE ELECTRICAL SYSTEM THAT MONITORS THE TEMPERATURE GAUGE IS NOT WORKING PROPERLY. IT OFTEN SHOWS TO BE IN THE NEGATIVE DEGREES. THIS CAUSES THE CHECK ENGINE LIGHT TO COME ON. THIS HAS ALSO BEEN FIXED BY MY DEALERSHIP BUT IT HAS CONTINUED TO OCCUR.
WE HAVE OWNED THIS VEHICLE FOR 2 MONTHS, ON TWO OCCASIONS WE HAVE HAD THE TRANSMISSION APPEAR TO GET STUCK IN A LOW GEAR AFTER STARTING FROM STOP IN CITY TRAFFIC, THE RPM'S GO UP, ENGINE REVS, CARS WILL NOT ACCELERATE, THEN GOES INTO GEAR AND DRIVES. BOTH TIMES WE HAD PULLED OUT INTO TRAFFIC AND COULD NOT ACCELERATE. ON ANOTHER OCCASION WHILE GOING THROUGH AN INTERSECTION AROUND 10-15 MILES PER HOUR THE VEHICLE JERKED INTO GEAR AGAIN, WOULDN'T ACCELERATE, AFTER RELEASE THE ACCELERATOR THE VEHICLE JERKED AGAIN AND THEN DROVE NORMALLY. THIS HAS ALSO HAPPENED 4 TIMES WHILE DRIVING THROUGH PARKING LOTS. IT FEELS AS THOUGH YOU HAVE BEEN HIT OR HIT SOMETHING. NO CODES CAME UP AND DEALER CAN'T DUPLICATE THE ISSUE.
THE VEHICLE ELECTRONICS MALFUNCTIONED WITH THE WINDOWS ROLLING DOWN ON THERE OWN. FOLLOWING THAT THE VEHICLE COMPLETELY SHUTDOWN AT AROUND 40 MPH LOCKING UP THE STEERING, LOSS OF POWER STEERING, ENGINE TURNED OFF AND WOULD NOT RESTART. THIS OCCURRED ON THE HIGHWAY AND THIS IS THE SECOND TIME THIS OCCURRED. THE KEY FOB WILL NOT WORK AND THE CAR WILL NOT START AGAIN. I CAN'T EVEN LOCK THE VEHICLE. LUCKILY WE HAD STARTED TO SLOW DOWN AND DID NOT HAVE TO TURN OR THIS WOULD HAVE RESULTED IN AN ACCIDENT WITH MY KIDS IN THE VEHICLE. I WILL NOT BE PUTTING MY FAMILY IN THIS VAN AGAIN.
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. AFTER ACCELERATING INTO AN INTERSECTION, THE VEHICLE SUDDENLY STALLED AND "SHIFT TO PARK" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS ABLE TO RESTART AND WAS LATER TOWED TO AN UNKNOWN DEALER. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 24,000.
INITIALLY, WHILE DRIVING, A BRIEF WARNING MESSAGE WOULD FLASH ON THE DRIVER'S INFO CLUSTER THAT THE "POWER STEERING WAS UNAVAILABLE" AND THEN THE WARNING WOULD GO AWAY VERY QUICKLY. HOWEVER, THE WARNING BEGAN COMING ON MORE FREQUENTLY, ALWAYS WHILE DRIVING, AND IT WOULD STAY ON, RESULTING IN A TOTAL LOSS OF POWER STEERING. THIS WAS VERY FRIGHTENING SINCE IN THE LARGE VAN IT BECAME DIFFICULT TO CONTROL WHILE DRIVING AT BOTH HIGHWAY AND SIDE-STREET SPEEDS. WHEN THE ENGINE WOULD BE TURNED OFF AND THEN RESTARTED, THE MALFUNCTION WOULD RESOLVE, HOWEVER, IT BEGAN HAPPENING MORE AND MORE FREQUENTLY, SOMETIMES MULTIPLE TIMES DURING A SHORT DRIVE. IT WAS VERY UNSAFE TO DRIVE AS THE POWER STEERING COULD HAVE POTENTIALLY GONE OUT AT ANY TIME, SUCH AS A HIGHWAY CORNER, RESULTING IN LOSS OF CONTROL. THE CAR IS NOW IN THE SHOP WHILE THEY ARE TRYING TO FIND A REPAIR FOR THE PROBLEM BUT AS OF NOW THEY ARE SAYING IT IS ELECTRONIC AND NOT MECHANICAL.
TRANSMISSION SHIFTING ISSUE. VEHICLE WAS AT A COMPLETE STOP. WHEN ACCELERATION FROM STOP AND MAKING A RIGHT TURN , THE VEHICLE ACTED LIKE IT SLIPPED OUT OF GEAR AND BACK INTO GEAR. THIS CAUSED A VIOLENT MOTION IN THE CAR. THIS IS A REPEATED ISSUE WITH THIS VAN. AT TIMES WHEN I STEP ON THE GAS TO ACCELERATE THE TRANSMISSION DOES NOT ALWAYS ENGAGE PROPERLY AND IT SLIPS CAUSING A DELAY IN TAKING OFF. I HAVE HAD IT BACK TO THE DEALER FOR ALL UPGRADES OR REPROGRAMS FOR THIS PROBLEM AND YET THE PROBLEM STILL PERSISTS
I WAS AT A COMPLETE STOP AT A STOP SIGN ON A FRONTAGE ROAD WAITING TO TURN RIGHT ONTO HIGHWAY 122 IN MASON CITY IOWA. I THEN ACCELERATED AND TURNED RIGHT. AS THE VAN REACHED 17 MPH, THE VAN ACTED LIKE THE TRANSMISSION SLIPPED INTO NEUTRAL FOR A PERIOD OF APPROXIMATELY FIVE SECONDS, AND THEN VIOLENTLY SLAMMED BACK INTO GEAR. DURING THIS TIMEFRAME, ANOTHER VEHICLE APPROACHED RAPIDLY FROM BEHIND AND ALMOST COLLIDED WITH THE REAR OF OUR VAN. OUR VAN HAD ALSO HAD THIS SAME OCCURRENCE AT 36 MPH. OUR LOCAL CHRYSLER DEALER AND CHRYSLER CUSTOMER SERVICE HAS BEEN NOTIFIED OF THIS ISSUE SEVERAL TIMES AND WE WERE TOLD IT WAS NORMAL OPERATIONS
ROUGH IDLE AND CONSTANT RATTLING NOISE AT HIGHWAY SPEEDS COMING FROM THE LOWER PASSENGER SIDE OF DOOR. DRIVER'S SIDE SEAT BELT AREA RATTLING WHEN DRIVING ON COUNTRY ROADS.
VEHICLE IS SLAMMING INTO GEAR GENERALLY IN 2ND OR 3RD GEAR.. WE HAVE CONTACTED CHRYSLER CORPORATE AS WELL AS THE DEALER MULTIPLE TIMES HOWEVER WE ARE TOLD THEY CANNOT REPLICATE. THE PROBLEM CONTINUES TO WORSEN
ENGINE, LIGHTS, AND ALL ELECTRICAL SHUT OFF TWICE. THE FIRST TIME WE WERE STOPPED WAITING TO MAKE A LEFT TURN.WE WERE ABLE TO RESTART IT RIGHT AWAY. THE SECOND TIME WE WERE MAKING A RIGHT TURN OFF OF A BUSY ROAD ONTO A SIDE STREET AND GOT ABOUT HALF WAY THROUGH THE TURN WHEN EVERYTHING SHUT OFF AND WE WERE NOT ABLE TO RESTART IT.THIS WAS SCARY AND VERY DANGEROUS FORTUNATELY THE VAN ROLLED SUFFICIENTLY TO GET OFF THE MAIN RD. WE TRIED TO PUSH IT FURTHER BUT WITH OUT ELECTRIC WE WERE NOT ABLE TO RELEASE THE PARKING BRAKE WHICH TURNS ON WHEN THE ENGINE STOPS. WE WERE FINALLY ABLE TO START IT WITH THE HELP OF A PORTABLE JUMP STARTER THAT WE ALWAYS CARRY IN THE VEHICLE. WE TOOK IT TO THE DEALER AND THEY WERE NOT ABLE TO FIND ANYTHING WRONG. I HAVE NO IDEA WHAT THE PROBLEM IS BUT IT INVOLVES A TOTAL ELECTRIC DISCONNECT THAT IS POSSIBLY RECONNECTED WHEN AN OUTSIDE POWER SOURCE IS INTRODUCED (JUMP STARTER) . I AM AFRAID TO DRIVE IT. I NOTICE ONLINE SEVERAL MORE OF THE SAME TYPE COMPLAINTS. THE FIRST WAS 12/26/18. THE SECOND WAS 1/6/19.
TL* THE CONTACT OWNED A 2017 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER (INTERSTATE 35, FORT WORTH, TX) WHERE IT WAS DIAGNOSED THAT THE BATTERY WAS FAULTY. THE VEHICLE WAS NOT REPAIRED AND WAS RETURNED TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.
WE HAVE A 2017 PACIFICA AND NOTICED A CLUNKING IN THE FRONT OF THE CAR WE ARE ABOUT 4,000 MILES OVER THE 36,000 WARRANTY AND THEY ARE TELLING US THAT THE DRIVER SIDE STRUT NEEDS TO BE REPLACED AND CHRYSLER IS NOT WILLING TO BUDGE AND FIX THIS PROBLEM. I ACCEPTED THIS DECISION AND WENT TO PURCHASE THE PART FROM A PART SHOP AND NO ONE CAN GET A REPLACEMENT STRUT FOR A 2017 PACIFICA. I FEEL THIS SHOULD BE COVERED AND IS NOT SOMETHING THAT SHOULD HAVE GONE BAD THIS SOON.
HARD SHIFT WHILE DRIVING AT AROUND 15 MPH. IT FEELS LIKE HITTING BY ANOTHER CAR FROM BACK. IT OCCURS EVERY TIME I SPEED UP SLOWLY AROUND 15 MPH. TOOK IT TO DEALER AND DEALER TOLD ME IT WAS BECAUSE IT IS 9 SPEED TRANSMISSION AND THE SHIFT RANGE IS NARROW, AND THEY CAN DO NOTHING ABOUT IT. VERY DISAPPOINTING. AND NOT SURE IF IT WILL DAMAGE TRANSMISSION.
TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. WHILE DRIVING 35 TO 50 MPH, THE VEHICLE JERKED VIOLENTLY WHEN THE BRAKE PEDAL WAS DEPRESSED TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO JIM CLICK JEEP (701 W AUTO MALL DR, TUCSON, AZ 85705, (866) 933-1114) WHERE THE COMPUTER WAS UPGRADED. THE DEALER STATED THAT THE FAILURE COULD NOT BE DUPLICATED AND IT WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO LARRY H. MILLER CHRYSLER JEEP TUCSON (7800 E 22ND ST, TUCSON, AZ 85710, (520) 395-9310), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 18,000.
When turning vehicle back to the left after a slight right turn the steering wheel is difficult turn.
TRANSMISSION - WHEN TRAVELING AT A LOW SPEED AS IN TRAFFIC, ACCELERATING FROM A RED LIGHT/STOP SIGN ' WHEN THE VAN IS SHIFTING FROM 1ST OR 2ND TO HIGHER GEAR, THE CAR JERKS AND SOMETIMES MAKES A NOISE. OFTEN TIMES IT FEELS AS IF THE CAR HAS BEEN REAR ENDED FROM BEHIND.
SUSPENSION BROKE, WHILE DRIVING ON I 75 IN LONDON KY; AIRBAGS NEVER DEPLOYED; VEHICLE BECAME UNCONTROLLABLE! CAN'T SEEM TO GET ANY ANSWERS FROM CHRYSLER?? ...*BF.. *TR ..*BF. *JB
MY ISSUES STARTED WHEN MY AUTO START/STOP STOPPED WORKING. I TOOK IT IN TO THE DEALERSHIP AND THEY SAID THE ACCESSORY BATTERY WAS DEAD AND THEY DIDN'T HAVE A REPLACEMENT IN. THAT IT WAS IN BACKORDER. THEN MY MAIN BATTERY WENT DEAD. I HAD TO HAVE MY VEHICLE TOWED TO THE DEALERSHIP. THEY REPLACED MY MAIN BATTERY AND AGAIN THEY MADE MENTIONED THAT THE AUTO START/STOP DIDN'T WORK. I SAID I KNOW THE ACCESSORY BATTERY IS DEAD AND THAT IT WAS ON BACKORDER. I WAS TOLD TO BRING THE VAN BACK IN THE FOLLOWING WEEK AND THEY WOULD TEST THE ACCESSORY BATTERY AGAIN AND REPLACE IT IF WAS BAD. TOOK THE VAN BACK. THEY SAID IT WASN'T THE BATTERY THAT SOMETHING WAS WRONG ELECTRICAL BECAUSE TOO MANY VOLTS WAS BEING OUTPUTTED. AT THIS TIME I MADE MENTION OF THE POWER STEERING ISSUE. I GOT A WARNING LIGHT SAYING IT WASN'T WORKING. WAS TOLD NOTHING SHOWED UP ON THE COMPUTER ABOUT THE POWER STEERING. TOOK VAN BACK IN FOR THE ELECTRICAL SYSTEM TO BE EVALUATED. MY HUSBAND DROVE THE VAN AND ON THE WAY TO THE DEALERSHIP TJE POWER STEERING SYSTEM CUT OFF AND THEN IN MID TURN CUT BACK ON ALMOST CAUSING HIM TO HIT ANOTHER VEHICLE HEAD ON. TOLD DEALERSHIP OF THE PROBLEM AND ALSO THE JERKING ISSUES WHEN SHIFTING INTO LOWER GEARS. DEALERSHIP ACTUALLY FIGURED OUT IT WAS THE ACCESSORY BATTERY THAT WAS DEAD SO THEY REPLACED IT. THEN WHILE THEY HAD IT THEY HAD ISSUES WITH THE POWER STEERING CUTTING ON/OFF. SO THEY SAID IT WAS THE RACK & PINION. THEY COULDN'T DUPLICATE THE ISSUES WITH THE VAN JERKING INTO LOWER GEARS. WELL HERE WE ARE A MONTH LATER AND MY POWER STEERING IS STILL CUTTING OFF/ON WHILE DRIVING CAUSING NEAR CAR ACCIDENTS. THE VAN STILL JERKS SOMETIME WHEN TRYING TO GET INTO LOWER GEARS. CALLED CHRYSLER CONSUMER NUMBER AND THEY SAID THEY WOULD GET BACK WITH ME. THE POWER STEERING ISSUES IS A MAJOR SAFETY HAZARD, CAN'T GET VAN INTO THE DEALERSHIP TILL NEXT WEEK BECAUSE THEY ARE BEHIND.
VEHICLE STARTED HAVING ISSUES STARTING, THE VEHICLE WOULD NOT START ONCE THE START BUTTON WAS PUSHED. ONCE IT DID START AND PUT INTO REVERSE OR DRIVE THE VEHICLE WOULD NOT MOVE. I WOULD HAVE TO TURN THE VEHICLE OFF, AND ON AGAIN SEVERAL TIMES BEFORE IT WOULD START. THE VEHICLE WOULD SHUT OFF AND THEN TURN BACK ON WHILE ON THE INTERSTATE WHENEVER SPEED WAS REDUCED. THE HEADLIGHTS WOULD SPONTANEOUSLY SHUT OFF AT NIGHT WHILE DRIVING, AND COULD NOT BE TURNED BACK ON. THE INSIDE DASH LIGHTS WOULD ALSO TURN OFF MAKING FOR A VERY UNSAFE SITUATION. THE AIR CONTROL ALSO DID NOT WORK PROPERLY. IT WOULD BE VERY HOT AT 68 DEGREES, AND WOULD NOT BLOW A STEADY FLOW OF AIR. IT WILL SPEED UP THEN SLOW DOWN. *BF... *TR
VEHICLE HAS GOTTEN THE UPDATE TO START. WHILE DRIVING THE VEHICLE HAD A HARD SHIFT OR JERK AS IF GOTTEN HIT FROM BEHIND WHILE GOING ABOUT 25 ON A SIDE STREET AFTER TURNING ONTO STARTED TO PICK UP SPEED. THIS HAS HAPPENED A COUPLE TIMES. NO WARNING LIGHTS HAVE COME ON.