2017 Chrysler Pacifica Complaint Log

Had engine issues a few years back around 87,000 and was fixed at Chrysler in Sarasota FL. Rods and other engine parts had to be replaced and engine was running hot. On 11/4/23 our vehicle is again experiencing the same engine issue at 105,000 miles. From what I have read on threads many costumers have expressed similar issues. I have an appointment on 11/7/23 with the local dealership in Knoxville.

Engine code for misfire fixed and still has a shake, looking like head gasket. Transmission jerks upon shifting.

It got a check engine light for a cylinder 3 miss fire. It has been found to be caused by a faulty head and gasket by Jamie’s Auto Service in Noblesville IN. This issue is also on many forums with tons of people suffering from this.

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 70 MPH, the vehicle started to sway from left to right, and a message displayed reading "Stability Control System Fault". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear passenger’s side cradle was fractured. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000.

Before I purchased the vehicle the head gasket was replaced do to an misfire on cylinder 3 fault code. Misfire on cylinder 3 fault code consistently comes back on after replacing coil packs and spark plugs. Independant mechanic states he cannot solve the issue. Chrysler dealer states engine needs replacement as the block is cracked and leaking into cylinder 3. 120k miles on engine. Bought it with 112k.

I have a 2017 pacifica with 40,230 miles on it and has a blown head gasket .called chysler customer support to file claim on 10/12/23 .van is at dealership for a week now waiting to hear from chrysler

On or around September 11, 2023, our 2017 Chrysler Pacifica began to stutter and shake upon ignition. On September 27th, the high engine temperature alarm came up. The coolant reservoir was empty. We filled it up and scheduled an oil change and diagnostic. The Check engine line did not come on for the mechanic during the diagnostic and oil change. The oil change was on September 29th. Shortly after the oil change, the Check Engine line came on again, and on October 5th, the high engine temp alarm came on again. The coolant reservoir was empty again. I filled it again, and drove it to another location. Within a matter of hours, the coolant reservoir was empty again. I scheduled a maintenance visit with our local Chrysler Dealership. I told the dealership the Check Engine light was on and that the reservoir for coolant appeared to be leaking and I had filled it up 3 times. I was informed that the Check Engine light is a Cylinder misfire, and that the car may need a tune up. Upon hear this, I asked the service advisor if they had check the reason for the leaking coolant. I was in disbelief that this was not done as per my original comments. After checking on the coolant leak, the dealership noted that there was no external coolant leak. An internal coolant leak is indicative of a leaking or damaged head gasket. The vehicle purchased in 2017 has 66,000 miles on it. This defective component at this low mileage has put my family at risk of a major accident and will continue to do so due to poor design.

While driving vehicle, car shifted to neutral then park then neutral, while in drive moving down road. Numerous warning came on including "service shifter", check engine, front end collision sensor, abs brake sensor, along with a message to put car in park before shifting . The day before a warning of service shifter came on and the car was unable for a few minutes to shift out of park. Then the codes suddenly went off. Took it to auto zone to check codes and it said no codes were found or stored. First time was September 25, 2023. The next time when it shifted itself out of drive while driving was September 28. Drove home from getting checked for codes with nothing showing up. Drove 5 minutes on October 2, and a bunch of random codes flashed. Took to shop and they found no codes. All warnings went off. Said nothing anyone could find wrong. Said nothing showing up and was fine to drive. October 5 was driving home, 526 miles later with no warnings , and suddenly stopped driving while in motion on road. Same codes flashed. Shifter stopped working. Car wouldnt start or shift. Completely broke down. Had to be towed to dealership. They say transmission needs to be replaced and it is only 500 miles out of warranty. The same 500 miles we had to drive to get it to throw codes. Had previously taken in when I thought transmission was problem when it was dropping gears. They said software update. Continued dropping gears after they "fixed it" and when I called they said it had to relearn how I drove. Almost had 2 major accidents now when it stopped completely on its own while driving.

Unknown. My back up camera is intermittently not working

I received a P0303 engine misfire code. I have noticed a very slow coolant leak. Thankfully I noticed the leak before the coolant ran out or else the car could have overheated and left me in a very dangerous situation. My mechanic ran a test and confirmed that there is a blown head gasket. My vehicle has ~85,000 miles and from what I have read that is very few miles to be having a head gasket fail.

When driving, car completely shuts down. Usually happens when we are slowing down or stopping, but has also happened when accelerating. No lights come on and never happens when we take it to a mechanic. Happened 10x today alone but 5x over last seven days. We thought it was an issue with the auxiliary battery, but continues to happen. 130k on 2017 Pacifica

Misfire of cylinder 3 as many have reported. Chrysler stating car needs a new engine. Prior owner had warranty work done at 43k miles. At 60k miles, Chrysler diagnoses engine failure and replacement necessary. Chrysler and dealer denying any goodwill despite of history of problems with this vehicle and the Pentastar engine in 2017 Chrysler Pacificas. Engine light and high temp warning bounced on and off while on a highway. Exited to find no coolant, 600 miles after a $2000 tune-up. Added coolant but was losing coolant too. engine light back on. I am out a car, the money I owe on it or a $12k repair.

I'm writing to report a serious incident involving my Chrysler Pacifica with less than 70,000 miles. Recently, the engine light came on with error code P0303, leading to violent vibrations and power loss while I was driving my children to school. This hazardous situation nearly caused a major accident. A diagnostic at the dealer revealed a blown head gasket, raising concerns about the safety and reliability of this vehicle model. I believe this issue might not be isolated and could pose a widespread danger. I'm reporting this incident to the National Highway Traffic Safety Administration (NHTSA) to request an investigation into potential design or manufacturing flaws that could endanger drivers and passengers. Safety must always be the top priority. Therefore, I am taking the initiative to report this incident to the National Highway Traffic Safety Administration (NHTSA) because I believe that it is imperative to investigate the extent of this issue. It is my hope that through such an investigation, we can uncover any potential design or manufacturing flaws that could pose a significant danger to the driving public. Safety should always be the paramount concern when it comes to automobiles, and it is my fervent hope that by reporting this incident, we can prevent similar incidents from occurring and ensure the safety of all drivers and their passengers. I urge you to take this matter seriously and to conduct a thorough examination of the Chrysler Pacifica to determine whether this issue is more widespread than it appears. Lives may well depend on it.

Recall fail Recall done in 2019 for EGR and car is continuing to fail again years later. While driving car stalls and shuts off

The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 20 MPH, the vehicle independently jumped forward without the accelerator pedal being depressed. No warning light was illuminated. The vehicle had not been diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,329.

The check engine light came on, upon inspection at our mechanic we discovered our head gasket was blown. Searching for recalls online I found several other owners of Chrystler Pacifica that have the same issue of blown head gasket at relatively low mileage. Contacted Chrystler and there is no current recall for any of those components.

Bought the vehicle in 2020 (Second Owner) from a wholesale dealer and owned the vehicle for about 3 years. Bought with only 20K miles and currently has 55K on Odometer. Car one day wouldn't start. Had it towed to first Chrysler dealer and told it was a bad starter. Paid for starter and fuse replacement and told it filled the shop with smoke indicating a bad head gasket probably caused by a warped engine block. Had it towed to a second chrysler for addition opinion/look where they speculated it "dropped" exhaust/intake valve requiring a new engine/engine replacement. This vehicle is essentially a lemon and people are reporting many issues whith the 17-18 Chrysler Pacifica's. It has been in shops for over a month.

The "Start Stop" function has stopped functioning completely. I had both batteries replaced a year ago and this solved the issue, temporarily. Months later, I went to park and the vehicle shuttered as I put the van in park and shut off, then turned back on. Immediately, the "Start Stop" light came on. I've been driving just fine for 5 months with the light on, but this could become a hazard for myself and others. I have check my VIN for any recalls for the start stop function but nothing has come up. I've seen many other recalls for this issue on 2017-2019 Chrysler Pacifica's, but my VIN is not listed as there having a recall. I took the van to AutoZone and O'Reilly's to have the codes checked, nothing is coming up.

When accelerating slowly or if stuck in stop and go traffic, the vehicle stalls or loses power briefly, but long enough to get hit from behind if the person behind is not paying attention.

STEERING ISSUE. Steering wheel sticks, does not return to center position without pulling on the steering wheel. When taken to dealership several times, the following response occurs. "Can Not Duplicate issue, Therefore Problem Does Not Exist!" Someone is going to be injured or killed, if this REAL PROBLEM IS NOT ADDRESSED!! This is not an isolated incident, hundred + + complaints, Exist. . . . .

When moving forward after being parked, the jerks and bangs into second gear. It feels as if the car has been hit. This happens pulling away from stop lights, leaving parking lots and pulling out of my driveway.

It started on or about September 17, 2023, the van's adaptive cruise control, forward collision, automatic breaking is warnings show up on the dash after driving the vehicle about 10 minutes. It does it every day that I drive the vehicle. I have looked up causes and repairs online and there are many complaints about this issue and also after paying a couple thousand dollars at the dealership, it will work for about six months then start happening again. Also unable to use cruise control while driving on a trip, the crusie control will quit operating about ten minutes after the car starts and while driving it.

I have a 2017 Chrysler Pacifica that keeps dying. I bought my Pacifica new from the dealer and now it has 100K on it. Since we bought it, I has a tendence to dye on us from time to time. The past 5 years we have owed it, we have been through 4 batteries. This past week, my Pacifica decided not to start. The battery was only 8 months old. We had it towed to the dealer, where they said there was a problem with the sensors in the shift knob that goes into the transmission. The mechanic said, he has see a few of the same problems with 2017-2022 Pacifica's. The dealer said I would have to take it to a transmission place to have the transmission looked at. Sees like many Pacifica have this problem with the shift knob sensors.

Engine overheating, leaking coolant, Engine 3 misfire, apparently it is a common issue. I have two children I drive around every day and almost had an accident when my engine started overheating. Cost of repairs outweighs current value. Check engine light is constantly on because of this. Car shaking when starting up, etc. This is too common of an issue for it not to be recalled at this point. I have had this vehicle less than 1.5 years and I've already replaced the compressor, the spark plugs, cleaned the fuel injector and body, and have had a mechanic run diagnostics on it multiple times.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while turning to the left or the right, the steering wheel remained in the position the steering wheel was turned, instead of automatically returning to center. The contact used force to straighten the steering wheel. The contact stated that the failure was most persistent while turning; however, the contact noticed that the failure had started to occur while the steering wheel was slightly turned to the left or the right. The vehicle was taken to the dealer, but was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

While driving, the car malfunctions stating to have the shifter serviced. All of the alerts start going off and it feels like my car isnt shifting properly. Some times when I start it, the shifter will not respond. I have taken it to be serviced and it seems to be electrical.

The van stopped while driving without warning in traffic, luckily I was able to coast to the side of the road and there was not a vehicle directly behind me or my family and myself would have been in an accident. Even now it does not have a check engine light on we had the battery checked and alternator and they are both good. I’m not sure what else would cause the vehicle to stop while driving with out warning. It completely turns off just suddenly without any warning. This is dangerous and could cause an accident. We are having it towed to the dealership today to hopefully repair whatever caused the dangerous shut off. I will revisit and if able upload whatever I am told the problem is.

2017 Chrysler Pacifica Touring, twice in last 4 months got P0303 message (Cylinder misfire). Upon research turns out this is common issue, dealership confirmed that head gasket is leaking coolant into the 3rd cylinder and needs replacement.

Diagnosed by certified dealership as having a warped cylinder head causing coolant to leak into the combustion chamber. Occurred at about 73,000 miles. Based on research I've done, this seems to be very common, yet Chrysler has neglected to do anything about it. It the problem seems to occur just after the standard warranty expires, leaving customers on the hook. It puts safety at risk because it burns coolant and releases that exhaust into the air and ruins engines.

Engine stalled while making a right turn with incoming traffic. It felt as if the vehicle had gone in Neutral position. The vehicle was unresponsive to the throttle until I manually put it in Low gear (L) and then back up to Dive gear. I was looking into the recall and it sounds similar to U01.

The vehicle sometimes abruptly shuts off when it is stopped while running such as at a traffic light. It also abruptly shuts off when at a low speeds (0-5 mph). This occurs after the car has been operating for several minutes. This presents a safety hazard because the unexpected shut off can occur when the car in a precarious traffic situation. A quick message flashes on the display before the shut off. Usually too quick to read but seems to say something like, “service electronics”. Occurs at at least once a week. Car is driven 7 to 10 times per week so this incident occurs at least once out of every 10 trips. These incidents have been occurring for at least 2 months.

Need new engine after rough idling.

I bought this van about 2 years ago . In the last 6 -8 months. The anti-freeze in the coolant kept emptying, car never hot but disappeared. Turns out it's been going to the engine. I have a friend that is having same issue and should be a manufacturer defect.

The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed and making a left turn, the steering wheel became stuck. The contact had the pull the steering wheel to correct the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 87,000. The VIN was unavailable.

We bought the van on 03/31/2022. On 08/31/2023 we went to get into the van, while it was parked outside of our home, and I tried to start it up but it wouldn't start. I had my mechanic look at it and he said it would need a new engine. I"m so glad that it happened in front of my house or else I would have been stranded somewhere with my kids- which would have been very dangerous. There were no symptoms or indicators of the problem before it happened. It happened out of nowhere. Our warranty on the vehicle expired 5 months prior to it breaking down so we haven't taken it to the dealer. We can't afford it. Before it broke down it went to every single service appointment and was up to date on every oil change/ service it needed.

All the warning lights on dashboard light up engine losses power then stop, after setting for two hours the engine restarts, the engine light is only light on. Drive for one or two days light goes off like nothings wrong. Then two or three day’s latter it will do it again. This has been going on for about five months and dealer can not fix it.

Battery light comes on, power steering goes out, start/stop function switches in and out of accessory mode, then total power drain and vehicle will not turn over or maintain a charge. vehicle is available for inspection. safety was compromised by lack of control of steering and vehicle shutdown in a roadway. issue has not been reproduced by independent services or dealer or other representatives. battery light appeared, etcs light came on, voltage meter drained very quickly until total loss of power.

The engine was having misfire on cylinder 5. This turned out to be a head gasket leak, the local Chrysler dealer confirmed the diagnosis and proceeded to replace the entire engine head. If this was not abruptly fixed, then the engine would overheat and lockup mid drive. There have been many other similar reports on this site indicating the same problem on either cylinder 3 or cylinder 5 -- these sit in the back of the engine bay (transverse engine) and get the hottest. There seems to be a general defect in the cooling causing very premature head gasket failure which can be a dangerous situation if not handled extremely promptly

Since owning the vehicle for over 3 years the brake shave been hissing and inconsistently engage when pressing the brake pedal. I have had several near accidents ranging from rolling into some while in a stopped position (moved vehicle to park to avoid), to almost causing major collisions on hwy do to the inability to come to a quick stop or slow. It is pure luck I have not been in an accident.

The vehicle will shut off randomly while in the drive position, and happens when in motion or stopped. THIS CAUSES A HUGE CONCERN as this is our family vehicle that Carrie’s our children. My wife was making a left hand turn in an intersection, with our kids in the Van and shut down on its own in the middle of the turn. We ensure all regular and required maintenance is completed on our vehicle to ensure the safety at all times and this is beyond our control. We took it to the shop and they don’t know what’s going on as it’s intermittently happening. I have read several others having the same issues. This is a huge safety issue that requires immediate attention, please help!

2017 Pacifica has a blown head gasket @80k miles (diagnosed by a Chrysler mechanic when our check engine light came on). The van has never overheated and has been well maintained/ serviced regularly.

We have 2017 Chrysler pacifica there's 96miles on it that my drives to work, after she came back from work this morning I took the car key so i can go to the car wash when started the car i notice the was shaking and there was a check engine light, so i scan the car there was three code on the car. P0420, P0303 and P0203. I checked online for the meaning. I saw that everyone with the same car had the same issue. And before this issue I been noticing low coolant so I always top up the coolant. I noticed everyone say is the head gasket that went bad. Base on all the information and the complaints people made regarding this code i don't need to take it to a dealership for diagnostic, I am sure it is the engine head gasket that's bad.

While driving on the highway, our car started to make a jerk, like it was having trouble shifting gears, which is weird because we were driving through Kansas and the road was smooth and flat. Then suddenly the car lost power, but did not turn off. Pressing the accelerator did nothing. We turned on the emergency flashers and pulled over to the shoulder, shifted into park and then turned the car off. We waited a few moments then restarted, everything appeared fine. We started to accelerate and merge back into the highway when it started to happen again. This time, our dash reported a message of "shift into p to start." We again pulled over, waited even longer, and restarted again. After about 5 miles, it did it again. After several occurrences of this, we eventually looked to have it towed to the nearest dealership. However, now it also has trouble starting. This is incredibly concerning, losing power going 75mph.

At least once a week, the rear camera stays on when I put the car from reverse into drive. I will be driving forward and can see the rear of the vehicle through the camera system on the radio for a minimum of 5 seconds. This happens randomly with no associated pattern. I just saw it was an issue for the 2018 model, and I am telling you it is an issue on the 2017 model too. MY vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Transmission has been problematic for the past two years. We have had it checked twice but nothing can be found during the inspection. It shifts very roughly by jolting you forward when you are accelerating from a slow speed or at times when you are coasting as well with no foot on gas or break. You feel jolted as if you were rear ended by another vehicle. I was driving with my family, to include 3 young kids, on interstate I95 on 8/19/23 when the vehicle suddenly jolted 3 times and then the check engine light came on. I was not able to pull over right away, and when I tried to press the gas the engine revved high but the vehicle barely moved. After putting my hazard lights on I was eventually able to pull over and turn the engine off. After a few minutes I restarted the car, the check engine light was on. I got off the next exit and had a mechanic take a look and the P0732 code “Gear 2 Incorrect Ratio.” showed. The interstate is highly traveled and we were in very real danger. I was scared for my family's life, as well as those around us because we had NO CONTROL over how the vehicle was behaving and could not accelerate to a proper highway speed. The vehicle has now been towed to a local transmission shop. Other Pacifica's have been recalled with this error code, there is even a TSB # 21-008-21 from Mopar regarding this exact issue dated 3/12/21. Their lack of action put my family's lives at risk as we could have been hit by a tractor trailer on the 70 mph highway due to this transmission failure. I would like Chrysler to fix this!

My 2017 Pacifica just passed 96,000 miles and started acting weird. We sent it into the mechanic and they said there is a blown head gasket on cylinder 1. The repair will be between $4,500 and $5,000. Under normal conditions, a head gasket should not be blown on a regularly maintained vehicle with less than 100,000 miles.

The gear shifter, which is a knob to put the vehicle in gear, sometimes locks in the "P" Park position. When this occurs, the vehicle cannot be moved, and the occupants are potentially stranded. This first occured about the middle of August 2023. After some moments, the shifter came back on and we were able to drive the vehicle to the dealer, who replaced the gear shifter module at a cost of about $700. The problem reoccured within a few days of the repair. The dealer again replaced the module (at no cost to us). The issue has not been resolved. The gear shifter continues to intermittenly lock in the Park position. The dealer has simply given up on trying to fix the problem. They indicate they have performed substantial diagnostics and are unable to resolvce the problem. We cannot rely on this vehicle to not strand us somewhere. Thus, we believe it is a safety issue.

Computer Code P258B - Electric Vacuum Pump - After fixing code P000B with an oil change, the P258B code caused the check engine light to come back on and after further investigation found that the wire that comes from the pump looks like it has started melting. The external wiring casing is no longer covering the wires and the piece plugged into the pump looks like its splitting. I finally found the part through the Mopar site but is referred to as an Air Pump: Product ID: 68274999AD. Luckily the car has not stalled or caught on fire. The vehicle has not been inspected by the manufacturer, police, insurance reps, or others. I plan on ordering the part to install myself as personal funds don't allow me the luxury of taking to the dealer to have this done. I will keep the part if the manufacturer wants it to inspect.

As many others have reported, the power steering is "sticking" and requires effort to come back to center. The dealer claims they "cannot replicate the problem." I am left to wonder if the problem from the 2019 recall is coming back to haunt us.

The van stalls and completely turns off while coming to a stop, while stopped, and while accelerating from a stopped position. I have to wait a few seconds, then push the brake and the ignition switch to restart the van. The van acts as if it's been parked. This has happened 6 times in the last four days.