2000 Chrysler Town & Country Complaint Log

SPEED CONTROL WILL NOT HOLD SET SPEED ON HILLS OR WITH LOAD.*AK

EXITING HIGHWAY AT 30 MPH WHEN RAIN STARTED. ATTEMPTED TO ENGAGE ELECTRIC CONTROL BUTTON TO RAISE DRIVERS SIDE WINDOW; WINDOW JAMMED ABOUT ONE INCH FROM TOP. PUSHED CONTROL BUTTON AGAIN BUT WINDOW DID NOT MOVE. WITHIN ABOUT 20 TO 30 SECONDS SMOKE BEGAN ENTERING INTERIOR OF CAR FROM UNDER THE CONTROL BUTTONS PANEL; ALSO DISTINCT ODOR OF BURNING PLASTIC AND/OR RUBBER STARTED COMING FROM INSIDE MY LEFT FRONT DRIVERS DOOR PANEL. SMOKE AND ACRID FUMES BECAME VERY STRONG AS I PULLED OVER AND STOPPED. I THREW OPEN MY DOOR, GOT OUT AND IMMEDIATELY USED MY ALWAYS PRESENT RATCHET SCREWDRIVER TO REMOVE THE CONTROL BUTTON COVER AND WAS ABLE TO DISCONNECT THE TWO ELECTRIC PLUGS WHICH I OBSERVED AND LUCKILY WITHIN ABOUT 2-3 MINUTES THE SMOKE ENDED. ABOUT THIRTY MINUTES LATER I RESTARTED MY CAR AND DROVE IMMEDIATELY TO MY DEALERS SERVIVE CENTER. AFTER ABOUT THREE HOURS THE SERVICE MGR. INFORMED ME THAT A SHORT CIRCUIT IN THE ELECTRICAL SYSTEM HAD TAKEN PLACE AND HAD "FRIED" SEVERAL OF THE COMPUTERS WITHIN THE SYSTEM. AS I HAD PURCHASED THE EXTENDED SERVICE CONTRACT, I WAS TOLD THAT THE REPAIRS WERE TOTALLY COVERED. IT WAS OVERHEARD BY ME WHEN THE MECHANIC WAS SPEAKING TO THE SVCE. MGR. THAT THEIR WAS EVIDENCE OF WATER WITHIN THE INNER DOOR AND ALSO IN AND AROUND THE CONTROL BUTTONS ON THE INSIDE. IS IT POSSIBLE THAT THE REAL PROBLEM IS WITH BODY DESIGN WHICH ALLOWS RAIN WATER TO SOMEHOW LEAK INTO THE INTERIOR OF THE DRIVERS DOOR UNNOTICED AND THERBY CAUSING THIS EMERGENCY? PERHAPS THE ELECTRICAL SYSTEM IS OK BUT NOT THE CHANNELING AWAY OF RAIN WATER OR EVEN CAR WASH WATER. ALSO, WHEN THEY REPAIR THE ELECTRICAL COMPONENTS ON MY CAR, DO I HAVE TO WORRY ABOUT THIS HAPPENING AGAIN WHENEVER IT RAINS? I REALLY COULD HAVE BEEN SERIOUSLY INJURED OR KILLED AS WELL AS OTHER PEOPLE NEAR ME ON THE ROAD HAD THE SMOKE AND FUMES OVERCOME ME BEFORE I HAD THE CHANCE TO PULL OFF THE ROAD.*AK

GEAR SHIFT LEVER ENGAGES WITHOUT FOOT ON BRAKES. CONSUMER HAD HAND RESTING ON SHIFT LEVER AND FOOT RESTING ON FLOOR, AND WEIGHT OF HIS HAND SLID INTO GEAR, AND RAN INTO THE GARAGE. DEALER ADVISED TO CALL PHONE NUMBER IN BACK OF OWNER'S MANUAL. IT WAS NOTHING HE COULD DO ABOUT IT. *AK

THE CONSUMER STATED THAT THE REAR AND FRONT RIM MEDALLION CHROME COMPLETELY RUSTED AND WAS LEAKING AIR. THE DEALER STATED THEY HAD NEVER SEEN THIS BEFORE. *AK ON TWO OCCASIONS THE TIRE WAS REPLACED DUE TO THE RIM LEAK, ON ANOTHER OCCASION, THE TIRE WAS REPAIRED DUE TO A SLOW LEAK, THEN ONE LAST TIRE REPAIR WAS DUE TO THE SLOW LEAK BUT HAD MASSIVE CORROSION ON THE INSIDE. *SCC *JB

ALL FAILURES OCCURRED WITHIN 2 HOURS. NO SAFETY DEFECT MENTIONED. *AK

TRANSMISSION FAILED WHILE DRIVING AT 70 MPH. DEALER HAS BEEN NOTIFIED. *AKCONSUMER ADDS THAT THE TRANSMISSION BLEW OUT WHICH MADE THE VAN OUT OF CONTROL. *TT

VEHICLE FAILS TO HAVE A BRAKE LOCK ENTRY WITH KEY IN IGNITION. A 3 YEAR OLD HIT SHIFT LEVER AND VEHICLE STARTED TO ROLL BACKWARDS. VEHICLE WAS NOT TURNED ON AT THE TIME, BUT KEY WAS IN IGNITION.*AK *SLC

VEHICLE ACCELERATED SUDDENLY AND UNEXPECTEDLY REARWARD AND FORWARD, RESULTING IN COLLISION, AND CAUSING MINOR INJURIES.*AK FRONT BRAKES FAILED AT THE TIME OF SUDDEN ACCELERATION. *SLC

HEAD ON COLLISION WITH ANOTHER VEHICLE AT 35 MPH. BUMPER, HOOD, FENDERS AND STRUTS WERE DESTROYED. AIR BAGS DID NOT DEPLOY. *JB ***DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****742771

WHILE VEHICLE WAS PARKED TRANSMISSION GEAR JUMPED OUT OF PARK, AND VEHICLE WENT THROUGH A GARAGE. *AK

CONSUMER STATES THAT THE STEERING COLUMN HAS BEEN REPLACED TWICE AND THERE IS STILL A NOISE WHEN MAKING A TURN. PLEASE PROVIDE ADDITIONAL INFORMATION.*JB

STEERING MAKES A POPPING NOISE WHEN TURNING IN ANY DIRECTION OR ON CERTAIN ROAD SURFACES. PROBLEM PERSISTS AS LONG AS VEHICLE IS DRIVEN. DEALERS AREA REPRESENTATIVE STATED A NEW STEERING COLUMN WAS BEING MADE TO CORRECT THE FROBLEM. *AK THE STEERING COLUMN WAS REPLACED TWICE BUT THE PROBLEM WAS NOT CORRECTED. *YH

TRANSMISSION FLUID CLAMPS COME LOOSE REPEATEDLY, TRANSMISSION LEAKS. *AK

THE FRONT DRIVER SIDE TOP STRUT IS COMING THROUGH THE CHASSIS. THE POWER STEERING FAILED WHEN MAKING A RIGHT TURN. THE DRIVER SIDE GETS WET AND THE DRIVER SHOULDER HARNESS IS GETTING WET, AND MOLDING, AND THE ANCHORAGE IS RUSTING. .

VEHICLE WAS INVOLVED IN A MAJOR FRONTAL AUTOMOBILE ACCIDENT, AND BOTH DRIVER'S SIDE AND PASSENGER'S SIDE AIRBAGS DID NOT DEPLOY. APPROXIMATE SPEED OF VEHICLE WAS AT 25 MPH. CONSUMER SUSTAINED SERIOUS INJURIES. *AK

GEARS CAN BE CHANGED WITHOUT FOOT ON BRAKE. *SLC

WHILE DRIVING 65 MPH VEHICLE LOST POWER STEERING AND POWER BRAKES. DEALER DETERMINED THAT SERPENTINE BELT HAD BROKEN. MILEAGE WAS 10000.*AK

SUBJECT NEW VEHICLES HAVE A DESIGN FLAW WHEREBY THREE DASHBOARD VENTS AND EDGES OF HIGH CONTRAST ARE POSITIONED MIDWAY DOWN THE DASHBOARD SUCH THAT THEY REFLECT STRONG GRILLE DETAIL IN THE MID WINDSHIELD, SEVERELY OBSCURING DRIVER VISION OF TRAFFIC, PEDESTRIANS, PETS, AND ROAD CONDITIONS IN THE PRESENCE OF OVERHEAD SUNLIGHT OR STREETLIGHTS. CLEAR DIGITAL PHOTO'S WILL BE SENT ILLUSTRATING THE HAZZARD IF YOU RSVP WITH AN E-MAIL ADDRESS THAT ALLOWS ENCLOSURE. PLEASE RSVP ASAP, THIS IS A MANUFACTURER CORRECTABLE ISSUE AND A SERIOUS HAZARD TO THOUSANDS OF DAIMLER CHRYSLER & DODGE MINI VAN OWNERS & DRIVERS.

TRANSMISSION FAILED TO HOLD VEHICLE WHILE IN "PARK". WIFE HAD TWO NEAR MISSES WHEN VEHICLE DRIFTED AWAY WHILE IN "PARK" ONE IN A SCHOOL PARKING LOT. DEALER REPLACED TRANSMISSION AT 131 MILES.

WHEN DRIVING FRONT OF VEHICLE PULLED TO THE RIGHT, AND THERE WAS ACCESS WIND INSIDE OF VEHICLE. *AK

VEHICLE WAS PARKED WITH MOTOR RUNNING, AND 1 1/2 YEAR OLD CHILD REACHED OVER AND PUT VEHICLE IN REVERSE AND VEHICLE MOVED. CONSUMER'S FOOT WAS NOT ON BRAKE. *AK

REAR AXLE IS OFF CENTER BY ONE INCH. *AK THE MANUFACTURER REPRESENTATIVE AND THE DEALER AGREED THAT THE REAR AXLE WAS OFF THE CENTER, BUT INDICATED THAT IT WAS NOT A SAFETY CONCERN. THE CONSUMER DISAGREES. *YH

THE AWD DRIVE COMPONENT OF OUR VEHICLE IS CAUSING PROBLEMS, AND I AM CONCERNED THAT THERE MAY BE A SAFETY ASPECT. THERE IS SQUEALING NOISE AT LOW SPEED, A ROAR AT HIGH SPEED AND POOR GAS MILAGE FOR THIS TYPE OF VEHICLE. IT FEELS AS IF SOMETHING IS BOUND UP IN THE TRANSMISSION AND I AM CONCERNED THAT SOMETHING COULD BREAK LOOSE AND ENTER THE PASSENGER COMPARTMENT. THE DEALERSHIP AGREES THAT THERE IS A PROBLEM WITH THE VEHICLE, BUT CHRYSLER REFUSES TO ACKNOWLEDGE THE PROBLEM AND ASSERTS THAT IT IS A CHARACTERISTIC OF THE VEHICLE.*AK

ON THREE SEPARATE OCCASIONS CONSUMER EXPIENCED LOSS OF POWER WHILE TRAVELING AT 60 TO 65 MPH. *AK

THE HORN BECAME INOPERATIVE AT 3,OOO MILE DUE TO A DEFECTIVE HORN ASSEMBLY. PLEASE PROVIDE FURTHER INFORMATION.*AK

THE ENGINE "REVVED" DIRECTLY AHEAD OF ME WAS A TELEPHONE POLE, HAD MY FOOT ON THE BRAKES AT THAT TIME IT COULD NOT HOLD TO STOP THE CAR.

INTERMITTENTLY WHILE PULLING OUT GEAR SHIFT WILL MOVE BY ITSELF INTO NEUTRAL OR IN REVERSE. CONSUMER HAS TAKEN VEHICLE TO DEALER 3 TIMES, AND PERFORMED DIAGNOSTIC TEST, BUT NO CODES WERE FOUND. VEHICLE CHECKS OUT NORMAL ,COULD NOT DUPLICATE DEFECT. *AK CONSUMER STATES WHILE VEHICLE IS ON AND AFTER SHIFTING FROM PARK TO DRIVE, THE VEHICLE WILL MOVE INTO NEUTRAL OR REVERSE ON ITS OWN, THIS USUALLY HAPPENS AFTER DRIVING APPROXIMATELY 1000-2000 MILES, ON ONE OCCASION WHILE PULLING OUT OF A PARKING SPACE, CONSUMER PUT VEHICLE IN DRIVE AND VEHICLE BEGAN TO MOVE BACKWARDS INSTEAD OF FORWARDS, DEALER WILL BE INSTALLING A CO-PILOT TO HELP DETERMINE THE CAUSE OF THE PROBLEM. *SLC

CONSUMER STATES THAT WHEN COMING TO A SUDDEN STOP. CONSUMER HAS TO BRAKE VERY EARLY TO AVOID REAR ENDING ANOTHER CAR. DEALER HAS BEEN CONTACTED. NLM

MOST 2000 VEHICLES COME WITH TRANSMISSION INTERLOCK SYSTEM. WITH THIS SYSTEM, ONLY WAY TO PUT CAR IN GEAR IS TO PRESS BRAKES. CONSUMER INDICATED THAT HIS VEHICLE DIDN'T COME WITH TRANSMISSION INTERLOCK SYSTEM. HIS CHILD PUT CAR IN GEAR, AND CAR ROLLED DOWN DRIVEWAY ON TWO OCCASIONS.*AK FRONT BRAKES PULSATE WHEN APPLIED, DEALE REPLACED FRONT ROTORS. THE FIRST INCIDENT WHERE CHILD SHIFTED VEHICLE INTOR EVERSE, THERE WAS DAMAGE TO THE VEHICLE AND TO THE CONSUMERS HOME, CONSUMER TRADED IN THE 2000 FOR A 2001 BECAUSE IT CAME EQUIPPED WITH THE INTERLOCK SYSTEM, CONSUMER WANTS CHRYSLER TO REIMBURSE HIM FOR THE DIFFERENCE HE HAD TO PAY. *SLC

TRANSMISSION INTERLOCK SYSTEM WAS NOT MADE WITH 2000 TOWN AND COUNTRY VAN, AND CHILD WAS ABLE TO PUT CAR IN DRIVE WITHOUT PRESSING BRAKES DOWN. *AK DEALER REFUSES TO INSTALL THIS FEATURE. *SLC

WHILE DRIVING AT ANY SPEED CAR PULLED TO THE RIGHT. CONSUMER HAS TAKEN VEHICLE TO 3 CHRYSLER DEALERS AND ON OUTSIDE SOURCE. THEY SAID THAT IT WAS DUE TO A DEFECTIVE PART IN FRONT BACK AND FORNT RIGHT OF THE CASTER. DEALER PUT SHINS IN. CURRENTLY, THERE IS A WHISTLING NOISE, AND VEHICLE STILL PULLS TO THE RIGHT.*AK

WHILE DRIVING VEHICLE SUDDENLY ACCELERATED, AND BRAKING SYSTEM MALFUNCTIONED, CAUSING DRIVER TO PLACE VEHICLE IN NEUTRAL AND TURN OFF ENGINE. DRIVER RESTARTED VEHICLE, AND ENGINE WAS IDLING HIGH. THEN DRIVER TURNED OFF THE ENGINE. PLEASE PROVIDE FURTHER INFORMATION. *AK

THERE IS NO INDEPENDENT ADJUSTMENT FOR AERO LIGHTS/ HALOGEN LAMPS. WHEN HIGH BEAM IS ACTIVATED, THEY ALL COME ON, AND SHOULD BE POINTED SLIGHTLY BELOW THE HORIZON. *AK *SLC

BRAKE FLUID SPLASHES OUT OF MASTER CLYLINDER AT FILLER EXTENSION,WHEN VEHICLE MOVES. THIS EXTENSION IS STAMPED #85572. THE "O" RING IS APPARENTLY LETTING THE FLUID BY, AS IT SLOSHES AROUND. *AK

ABOUT A WEEK AFTER WE PICKED UP THE NEW VEHICLE THE ENTIRE REAR LIFTGATE HANDLE ASSEMBLY FELL APART INSIDE THE DOOR. CONSEQUENTLY IT WOULDN'T OPEN AND HAD TO BE TAKEN BACK TO THE DEALERSHIP. CHRISLER REPAIRED THE REAR ENTRY MECHANISM BUT THEN THE DEALERSHIP, IN ITS HASTY REPAIR, STRIPPED OUT ALL OF THE SCREWS THAT HOLD THE REAR LIFTGATE MOLDING IN PLACE SO THEY ALL FELL OUT. FEARING MORE DAMAGE WOULD BE CAUSED BY THE DEALERSHIP IN ANOTHER REPAIR I REPLACED THE SCREWS WITH LARGER SHEET METAL SCREWS WHICH LOOK DUMB.

DRIVING IN THE CITY VEHICLE IN FRONT STOPPED SUDDENLY. CONSUMER SLAMMED ON BRAKES. UNDERNEATH DASH THERE IS A BOX THAT HAS A COVER WHICH IS PART OF THE CONSOLE ELECTRIC COMPONENT. WHEN THE CONSUMER SLAMMED ON THE BRAKES THE BRAKE PEDAL CAUGHT THE EDGE OF THE SOLE. HIS LEFT FOOT WHICH HE WAS BRACING SLID OFF THE BOX, VEHICLE LOST CONTROL. DEALER CONTACTED, DENIES RESPONSIBILITY. *AK *ML

WHILE DRIVING ON HIGHWAY TRAVELLING 30MPH ON ICY ROADS, EMS GOING THE OPPOSITE DIRECTION, LOST CONTROL AND HIT ANOTHER VEHICLE WHICH COLLIDED INTO CONSUMER'S VEHICLE. UPON IMPACT, NEITHER AIRBAG DEPLOYED. *AK

WHILE DRIVING AND COMING TO A SUDDEN STOP REAR DRIVER'S SIDE SEAT, WHICH COULD BE UNLATCHED AND TAKEN OUT BUT IN THIS CASE WAS LATCHED, MOVED FORWARD, HITTING FRONT DRIVER'S SEAT. USUALLY THEIR CHILD WOULD BE SITTING IN THAT SEAT. THIS MIGHT HAVE CAUSED INJURIES. DEALER SAID THERE WAS NO PROBLEM WITH SEAT LATCH SYSTEM. *AK

CRUISE CONTROL FAILS TO DISENGAGE WHEN BRAKE IS TAPPED.

GREASE IS ALL OVER BODY OF VEHICLE. SOMEONE TOLD CONSUMER IT WAS FRONT WHEEL BEARING. *AK NUMEROUS ATTEMPTS HAD BEEN MADE TO FIX THE GREASE PROBLEM, BUT THE PROBLEM CONTINUES TO EXIST. THE CONSUMER WAS CONCERNED ABOUT SAFETY. *YH

THIS VEHICLE HAS VEERED TO THE RIGHT EVER SINCE I TOOK DELIVERY. I CALLED THE DEALER WITHIN 30 MINUTES OF DELIVERY AND RETURNED WITH THE VEHICLE. THEY HAVE WORKED ON IT 4 TIMES NOW REPLACING PARTS AND MAKING ADJUSTMENTS. THEY NOW TELL ME THAT IT IS A CARACTERISTIC OF THE VEHICLE AND THAT I NEED TO GET USED TO IT. I FEEL VERY UNSAFE DRIVING IT. I HAVE AN APPOINTMENT TOMMORROW WITH ANOTHER DEALER TO HAVE THEM TAKE A LOOK AT IT. THE MECHANIC AT METRO C/P AGREES THAT I HAVE A PROBLEM, BUT IS AT A LOSS ON HOW TO SOLVE IT. HE TOLD ME THAT THERE WAS A SIMILAR VEHICLE WITH THE SAME PROBLEM JUST BEFORE I HAD HAD MINE IN.

NAR 6-03-2003 *MR ONGOING FAILURE TO PROPERLY REPAIR THE VEHICLES SIDE VIEW MIRROR. *CB

2000 CHRYSLER TOWN AND COUNTRY BELT PROBLEMS.*MR THE DRIVE BELT FOR THE POWER STEERING SLIPPED OFF WHILE DRIVING THROUGH A PUDDLE. THE DEALER REPLACED THE IDLER PULLEY BUT THE BELT HAS SLIPPED OFF TWICE SINCE THEN. *NM

2000 CHRYSLER TOWN AND COUNTRY LXI**NAR**CC THE CONSUMER STATED FOR THE PAST SEVERAL YEARS THE SERPENTINE BELT THAT OPERATES THE POWER STEERING, ENGINE COOLING, AND ALTERNATOR HAS PERIODICALLY JUMP FROM THE PULLEYS DURING HEAVY RAINS ON WELL DRAINED STREETS. *JB

VEHICLE IS ABLE TO SHIFT INTO GEAR WITH OUT APPLYING THE BRAKE. DEALER HAS BEEN NOTIFIED.

SINCE CONSUMER BOUGHT VEHICLE IT HAD ALWAYS PULLED TO THE RIGHT DUE TO BENT SUBFRAME, POSSIBLY DONE AT ASSEMBLY OR DAMAGED AT DELIVERY.PLEASE PROVIDE FURTHER INFORMATION.*AK

GEARS CAN BE CHANGED WITHOUT DEPRESSING BRAKES, THIS IS A NORMAL CONDITION, AND MANUFACTURER WILL NOT ASSIST IN MAKING ANY CHANGES. *AK THE VEHICLE WAS NOT EQUIPPED WITH ANY DEVICE TO STOP CHILDREN FROM ENGAGING SHIFTING THE GEAR. THE MANUFACTURER ACKNOWLEDGED THE PROBLEM AND POINTED OUT THAT CHANGES WILL BE MADE WITH NEW MODELS. *YH

CONSUMER BELIEVES THAT VEHICLE WAS DESIGNED POORLY, SHE HAS CONCERNS WITH VEHICLE NOT BEING EQUIPPED WITH A BRAKE SHIFT INTERLOCK, HOWEVER THE BRAND NEW MODELS DO CONTAIN THIS FEATURE AND CONSUMER FEELS THAT THE MODEL SHE HAS AS WELL AS OTHERS SHOULD BE RECALLED. *JB

WHILE TEN YEAR OLD CHILD WAS GETTING OUT OF VAN SIDE POWER SLIDING DOOR DEPRESSED CLOSE BUTTON AND SLIDING DOOR CLOSED ON CHILD. WITH FORCE CHILD PUSHED DOOR OPEN. *AK *SLC

WHILE TRAVELING DOORS OPENED ON THEIR OWN. *AK