2002 Chrysler Town & Country Complaint Log

WE BOUGHT A USED 2002 CHRYSLER TOWN AND COUNTRY MINIVAN FROM A CAR RENTAL COMPANY HERE IN SACRAMENTO CALIFORNIA. THE VIN # IS [XXX]. THE VEHICLE WAS IN EXCELLENT CONDITION WITH ABOUT 24,000 MILES ON IT WE BOUGHT IT. A COUPLE OF MONTHS AFTER WE BOUGHT THE VEHICLE, THE ABS LIGHT WENT ON INDICATING THAT THE ABS BRAKE SYSTEM AND THE TRACTION CONTROL SYSTEMS WERE MALFUNCTIONING. WE TOOK IT INTO A DEALER HERE IN TOWN AND THEY REPLACED A REAR WHEEL SPEED SENSOR. A FEW MONTHS LATER THE ABS LIGHT CAME ON AGAIN AND WE TOOK IT BACK TO THE DEALER. THEY CHECKED IT OUT AND SAID THE WHEEL SENSOR WAS SHOWING BAD AGAIN. THEY REPLACED THE WHEEL SPEED SENSOR AGAIN. NOW IT IS ABOUT 3 WEEKS AFTER THAT MOST RECENT REPAIR AND THE ABS LIGHT CAME ON AGAIN. WE WERE ON VACATION AT THE TIME AND DROVE ABOUT 1000 MILES WITHOUT ABS BRAKES OR TRACTION CONTROL AS IT WAS INCONVENIENT TO TAKE IT IN WHILE ON VACATION. I DID NOT RECEIVE THE OLD PART EITHER TIME BEFORE BUT I WILL GET IT THIS TIME. BY THE WAY THE VEHICLE IS OUTSIDE OF WARRANTY NOW AND CHRYSLER HAS DECLINED TO REPAIR IT WITHOUT CHARGE. WE FEEL THIS IS A SAFETY ISSUE AS WE ARE DRIVING FOR CONSIDERABLE PERIODS OF TIME WITHOUT 2 IMPORTANT SAFETY FEATURES THAT CAME WITH THE VEHICLE; ANTILOCK BRAKES AND TRACTION CONTROL. WE ARE CONCERNED THAT THEY CAN'T SEEM TO GET THIS PROBLEM RESOLVED. WE ARE ALSO CONCERNED THAT OTHERS MAY BE EXPERIENCING THE SAME PROBLEM AND IT IS NOT GETTING RESOLVED. THIS SEEMS TO BE A DEFECT WITH THE ABS SYSTEM OR PARTS WITHIN THE ABS SYSTEM OF THIS CHRYLSER MODEL.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

THE IGNITION FUSE BLEW OUT WHICH CAUSED THE VEHICLE TO STALL. THIS OCCURRED WHILE DRIVING AND AT A COMPLETE STOP. THIS RESULTS IN LOSS OF POWER STEERING. DEALERSHIP CHANGED IGNITION FUSE 23 TO 10 AMP. THE FAILURE RECURRED 2 WEEK LATER. DEALERSHIP SERVICE INVOICE READ THAT TRANSMISSION AT PIN AREA AND AROUND SOLENOID PACK FAILED. THE HARNESS RUBBED, CHAFED, AND WAS DAMAGED. REPAIRED HARNESS ISOLATED FROM TRANSMISSION WITH RUBBER. HOWEVER, FAILURE RECURRED.*AK

WHILE DRIVING AT LOW SPEEDS THE POWER STEERING FAILED WITHOUT WARNING. AS A RESULT, THE STEERING BECAME VERY DIFFICULT. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB

ON MONDAY, JULY 5TH 2004, MY 2002 CHRYSLER TOWN AND COUNTRY [XXX] ERUPTED IN A VAN FIRE. MY DAUGHTER WAS SITTING ON THE 3RD SEAT ON THE LEFT SIDE OF THE VEHICLE WHEN SHE HEARD NOISE, SAW FLAMES AND YELLED THERE WAS A FIRE. MY FAMILY IMMEDIATELY EVACUATED THE VEHICLE. NYC FIRE DEPARTMENT, CHRYSLER FIRE INVESTIGATOR AND AUTO INSURANCE FIRE INVESTIGATOR DEEMED IT AS AN ELECTRICAL MALFUNCTION DUE TO A MANUFACTURER'S DEFECT. NO RECALLS HAVE BEEN PLACED ON THIS ISSUE.*AK UPDATED 07/25/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

WHILE DRIVING AT 60 MPH THE PASSENGER SIDE REAR VENT WINDOW SEPARATED FROM THE VEHICLE, BREAKING OFF FROM THE FRONT BOLTS AND THE MOTOR ARM. THE WINDOW WAS NOT VENTED AT THE TIME OF THE SEPARATION. THE FULL WINDOW LANDED ON ANOTHER VEHICLE'S WINDSHIELD, SHATTERED, AND IMPACTED A THIRD VEHICLE. THE LOCAL DEALER WOULD NOT INTERVENE AS THE VAN HAD 44,000 MILES ON IT, OVER THE 36,000 MILE WARRANTY. THE POLICE WERE CALLED BUT A REPORT WAS NOT FILED AS THERE WERE NO INJURIES. COSTS FOR REPAIR INCLUDED $640 TO MY VEHICLE, $1800 TO THE SECOND VEHICLE, AND UNKNOWN TO THE THIRD.*AK

TWO MICHELIN MX4 215/65R16 TIRES HAVE NEEDED REPLACEMENT WITHOUT ANY ROAD HAZARD INVOLVED IN UNDER 20,000 MILES. FIRST WAS A BULGE IN THE SIDEWALL, THE SECOND WAS A SLOW LEAK THAT BECAME A FULL FLAT WITH NO VISIBLE DAMAGE. THESE BOTH OCCURRED ON A 2002 CHRYSLER TOWN AND COUNTRY ON THE RIGHT SIDE OF THE VEHICLE.*AK

HAD TO CHANGE REGULATOR/MOTOR FOR THE DRIVER'S SIDE WINDOW IN THE AMOUNT OF $250 AND NOW THE PASSENGER SIDE WINDOW WON'T GO UP OR DOWN. *AK

2002 TOWN AND COUNTRY POWER SLIDING DOOR SAFETY CONCERN.*MR THE CONSUMERS CHILD REACHED DOWN TO GRAB A FALLING BOOK AS THE CONSUMER OPENED THE POWER SLIDING DOOR. THE MECHANISM WHICH OPERATES THE DOOR IS EXPOSED AND THE CHILD RIGHT HAND ACCIDENTALLY CONTACTED THE UNPROTECTED EQUIPMENT . THE CHILD SUSTAINED A BRUISE AND LACERATION OF THE NAIL AND TIP OF THE MIDDLE FINGER. THE CONSUMER BELIEVES THE VEHICLES SHOULD BE RECALLED IN ORDER TO COVER THE MECHANISM. *NM

WHILE DRIVING AT ANY SPEED POWER STEERING FAILED. THE DEALERSHIP REPAIRED THE PROBLEM TWICE. BUT, CONSUMER WAS STILL HAVING THE SAME PROBLEMS. *AK

WE PURCHASED A 2002 CHRYSLER TOWN & COUNTRY WITH 22000 MILES ON IT IN NOVEMBER 2003. SINCE THEN WE HAVE HAD IT IN THE SERVICE DEPARTMENT 6 TIMES FOR MULTIPLE PROBLEMS. WE FIRST REPORTED A VIBRATION IN THE FRONT END AND A CLICKING/KNOCKING NOISE WHEN TURNING THE STEERING TO THE RIGHT. THE DEALER SERVICE DEPT. REPLACED THE SWAY BAR LINKS AND BUSHINGS AND COULD NOT "DUPLICATE" THE VIBRATION PROBLEM. WE TOOK IT BACK AGAIN 3 MORE TIME FOR THE VIBRATION PROBLEM UNTIL THEY FINALLY REPLACCED ALL 4 TIRES. IT STIIL HAS A VIBRATION TO THIS DAY. IN BETWEEN ALL OF THESE VISITS WE HAD IT IN FOR A FUEL SMELL THET FILLED THE ENTIRE HOUSE WHEN PARKED IN THE GARAGE. THE REPLACED THE FUEL RAIL AND O-RINGS. STILL HAVE A GAS SMELL WHEN THE TANK IS FULL. ALSO HAD IS BACK IN FOR A STEERING PROBLEM AFTER THEY DID RECALL WORK ON THE POWER STEERING LINES THAT DID NOT GET DONE WHILE ON THE LOT. WHEN WE TOOK IT BACK IN THE POWER STEERING RACK SIEZED UP IN THE PARKING LOT AT THE DEALER. THEY REPLACED THE RACK AND PINION STEERING BOX. NOW WE JUST HAD TO TAKE IT BACK AGAIN FOR A CLICKING NOISE IN THE FRONT. THEY REPLACED THE SWAY BAR LINKS AND BUSHINGS AGAIN. THEY VAN CURRENTLY HAS 26000 MILES ON IT. AFTER WE PURCHASED THE VAN I DID SOME RESEARCH AND FOUND OUT THAT IT WAS A RENTAL VEHICLE BEFORE IT WAS ACTIONED TO THE DEALER THAT WE WENT TO. THE DEALER DID NOT DIVULGE THIS INFORMATION TO US BEFORE SIGNING THE DEAL. THEY HAD THE VAN FOR A TOTAL OF 3 WEEKS FOR THE FIRST 2 MONTHS THAT WE HAD IT. THINGS WERE GOING WELL UNTIL IT ALL STARTED OVER AGAIN WITH THE SWAY BAR.

WHILE DRIVING CONSUMER HEARD A NOISE AND VIBRATION COMING FROM THE FRONT END, VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT ALL SIX NUTS WHICH HELD THE AXLE AND THE TRANSFER CASE WERE MISSING AND DAMAGED THE AXLE. ALSO, THEY ADVISED THE CONSUMER TO FILE A COMPLAINT WITH NHTSA. *AK

THE CLOCK SPRING NEEDED TO BE REPLACED. THE AIR BAGS WILL NOT DEPLOY. THE OWNER CONTACTED THE MFR WHO OFFERED TO PAY PART BUT NOT ALL OF THE COST. PROVIDE FURTHER DETAILS. *JB THE CONSUMER RECEIVED THE RECALL NOTICE AFTER THE CLOCKSPRING WAS ALREADY REPLACED. THE CONSUMER REQUEST REIMBURSEMENT. *NM

I SADLY OWN A 'CHRYSLER' TOWN AND COUNTRY AWD 2002 MINIVAN WITH MANY ELECTRICAL AND MECHANICAL PROBLEMS THAT I'M FORCED TO LIVE WITH, BUT THE FOLLOWING SAFETY ISSUES ARE INTOLERABLE. FIRST, THE INTERMITTENT AIR BAG LIGHT, NOW ON STEADILY. SECOND, THE INTERMITTENT NON-FUNCTIONING HORN, NOW DOES NOT WORK AT ALL, CRUISE CONTROL DOES NOT WORK AND RADIO BUTTONS ON STEERING WHEEL DOES NOT WORK. CHRYSLER CORP DENIES MAJOR SAFETY PROBLEM EXISTS YET ITS A COMPLAINT THAT'S ALL OVER THE WEB AMONG ITS MANY OTHER PERSISTENT PROBLEMS. CHRYSLER SAYS ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE "CLOCK SPRING" IN THE STEERING COLUMN. I SAY ITS SOUNDS LIKE THE PROBLEM MAY BE IN THE CARE OR LACK OF CARE OF CHRYSLER ON REAL SAFETY ISSUES ON THEIR PRODUCTS. EVENTS THAT LEAD UP TO THE FAILURE ARE NONE, PRODUCT IS JUST SIMPLY DEFECTIVE AND FAILS ON ITS OWN. CONSEQUENCES FOR THIS FAILURE CAN BE CATASTROPHIC, THIS IS NOT ROCKET SCIENCE, NO HORN AND NO AIR BAG NO BRAINS! CHRYSLER NEEDS TO WAKE UP AND RECTIFY THIS SAFETY PROBLEM, MANY OTHER OWNERS HAVE THIS PROBLEM AND THE GOVERNMENT AND OR THE MEDIA NEEDS TO "GET INVOLVED BEFORE SOMEONE DIES" IF IT HASN'T "GOD FORBID" ALREADY HAPPENED. I WILL BE CONTACTING THE SECRETARY OF TRANSPORTATION AND THE MEDIA TO SEE IF A SOLUTION CAN BE FOUND RAPIDLY. *JB

WHILE DRIVING, THE AIR BAG WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE DASHBOARD. AS A RESULT, THE AIR BAGS BECAME INOPERATIVE AND PROBABLY WOULD NOT DEPLOY WHEN NEEDED. THE DEALERSHIP REPLACED THE CLOCK SPRING AT THE CONSUMER'S EXPENSE. *AK THE AIR BAG LIGHT WAS INTERMITTENT DEPENDING ON THE POSITION OF THE STEERING WHEEL. THE STEERING COLUMN HAD BEEN PREVIOUSLY REPAIRED. *SC *JB

I JUST STARTED HAVING THIS STEERING PROBLEM/SHUDDERING AND I DID SOME RESEARCH AND FOUND THE FOLLOWING: 5- 'TECHNICAL SERVICE BULLETINS' ON THIS WEBSITE. IF THIS HAS BEEN A PROBLEM SINCE DEC 2001, WHY WAS I NOT NOTIFIED BY AUG 2003 TO HAVE THE ISSUE FIXED (WHILE I WAS STILL WITHIN MY 36,000 MILE WARRANTY). WHEN I CALLED THE DEALER, THEY SAID I WOULD HAVE TO PAY FOR SERVICE/FIX. MY QUESTION IS THE FOLLOWING: WHY SHOULD I HAVE TO PAY FOR A HOSE THAT IS TOO SHORT/LONG WHEN IT WAS MANUFACTURED THIS WAY. THE BULLETINS ALL REFLECT THE 'STEERING SHUDDER.THANK YOU FOR A RESPONSE. SANDRA. *NM

WHILE DRIVING OUR BACK WINDOW JUST EXPLODED. IT'S A 2002 CHRYSLER TOWN AND COUNTRY EX TOURING EDITION. WE IMMEDIATELY STOPPED THE VEHICLE AND THERE WAS NO EVIDENCE OF ANYTHING HITTING THE WINDOW AND THE WINDOW WAS BOWED OUT. WE DID FILE A POLICE REPORT WITH THE COLUMBUS POLICE DEPARTMENT.WE CALLED RICART CHRYSLER, WHERE WE PURCHASED THE VEHICLE, AND WAS TOLD THE WARRANTY ONLY COVERS 12 MONTHS AND WAS TOLD IT WAS PROBABLY HEAT BUILD UP (IT WAS 57 DEGREES THAT DAY) OR A STRESS FRACTURE. WHICH I WOULD ASSUME TO BE A DEFECT AS WE DID NOTHING TO CAUSE THE WINDOW TO EXPLODE.*AK

I HAVE A 2002 CHRYSLER TOWN & COUNTRY MINI-VAN. IT SEEMS TO BE HAVING A PROBLEM WITH THE AIR-BAG SENSOR LIGHT TURNING ON AND OFF INTERMITANTLY. IT IS MY UNDERSTANDING THAT THEIR IS A RECALL ON MANY 1996-98 MODELS WITH THIS SAME PROBLEM. MY VAN IS BARELY OUT OF WARRANTY AND CHRYSLER CLAIMS THAT MY CASE IS UNRELATED TO THEIR RECALL CAMPAIGN. I FIND IT VERY COINCIDENTAL THAT MY VAN IS EXPERIANCING THE SAME PROBLEM WITH THE CLOCK SPRING. CAN YOU ADVISE?*AK

POWER STEERING REPLACEMENT PUMP IS DEFECTIVE. HAVE HAD 3 INSTALL WITH NO CORRECTION TO PROBLEM. 1. STEERING WHEEL DRAGS/ LAGS WITH MINOR MOVEMENT 2. STEERING WHEEL SHIMMIES WITH RAPID MOVEMENT 3. MOVEMENT CREATES RUBBING AND RUMBLING NOISE AFTER 3 REPLACEMENT INSTALLATIONS, DEALER REFUSES TO FURTHER ADDRESS THE ISSUE EVEN AFTER ACKNOWLEDGING THE PROBLEM STILL EXISTS. VEHICLE WAS BROUGHT IN UNDER ORIGINAL WARRANTY ON 3/11/04 FOR RECALL C20 (POWER STEERING HOSE). PROBLEMS BEGAN IMMEDIATELY UPON RETURN. THIS IS A SAFETY HAZARD. *JB

CHRYSLER T&C. FOR NO APPARENT REASON, THE SLIDING DOOR OPENED. ALSO, SEPARATE ISSUE, WHILE STOPPED AND IN PARK, THE SLIDING DOOR WOULD NOT OPEN WHEN THE CONSOLE BUTTON WAS PUSHED. I NOTICED THAT THE TRANSMISSION SELECTOR LIGHTS WERE ALL LIGHTED (P, R, N, D, L). I TURNED OFF THE IGNITION. RESTARTED THE VEHICLE. DROVE 10 FT. EVERYTHING WAS OK. DEALER COULD NOT FIND ANYTHING WRONG. *NM

I WOULD LIKE TO SEE DIAMLER CHRYSLER RECALL THE GEN3 SAFETY BELTS INSTALLED IN THEIR VEHICLES. I CURRENTLY DRIVE A 2002 TOWN AND COUNTRY VAN WITH THESE BELTS SECURING MY 2 CHILDREN. *AK

2002 TC MINIVAN DRIVING ON FREEWAY AND TRANSMISSION STOPPED. HIT GAS BUT WON'T MOVE. TOWED TO DEALER. 33,000 MILES, 16 MOS . ALSO, POWER SIDE DOOR AND TAILGATE WILL NOT OPEN WITH BUTTONS, AT FIRST ONLY WHEN COLD BUT NOW NEVER WORKS. NEEDED FRONT AND REAR BRAKES AT 25,000 MILES, REAR STILL MAKES GRINDING NOISE. *AK

THE CONSUMER STATED THE AIR BAG'S CLOCK SPRING FAILED INTERMITTENTLY. THE PART WAS REPAIRED THREE TIMES. HOWEVER THE PROBLEM RECURRED. AS A RESULT THE VEHICLE LOST POWER. *AK FAILURE IN THE ELECTRICAL SAFETY SYSTEM: AIRBAG LIGHT. *TC

THE PORTABLE TRAVEL CHILD SEAT IS NOT ABLE TO BE INSTALLED IN THE VEHICLE PROPERLY. SEVERAL TECHNICIANS TRIED UNSUCCESSFULLY TO INSTALL CHILD SEAT IN VEHICLE. *AK

I OWN A 2002 CHRYSLER TOWN & COUNTRY. AT APPROX. 25K MILEAGE, LEFT FRONT STRUT REPLACED UNDER WARRANTY. NOW OUT OF WARRANTY AT 39,000 MILES, THE SWAY BAR LINKS NEED TO BE REPLACED. DEALER RECOMMENDS THAT RELATED BUSHINGS BE REPLACED AS WELL BECAUSE "WE'VE SEEN A NUMBER OF THEM GO BAD." OTHER COMMENT THAT "WE'VE SEEN THE LINKS GO EARLIER THAN THIS" INDICATE TO ME THAT THERE IS A SYSTEMIC PROBLEM(S) HERE. CAR HAS NOT BEEN DRIVEN IN EXTRAORDINARY SITUATIONS THAT MIGHT CAUSE EARLY FAILURE OF SUCH PARTS. AT THE AGE OF 55, I HAVE OWNED MANY CARS AND NEVER HAVE I EXPERIENCED SUCH EARLY FAILURE OF STEERING/SUSPENSION PARTS. HOW MANY OTHERS HAVE HAD THE SAME ISSUES WITH THESE VEHICLES? *CB

HI, I BOUGHT A BRAND NEW 2002 CHYSLER TOWN & COUNTRY MINIVAN AND ABOUT A WEEK LATER, I NOTICED ENGINE RAN ROUGH AT IDLE. LATELY, I NOTICED THE IDLE BECAME SMOOTH AT ABOVE 2000 FEET ELEVATION, AND ROUGH AT SEA LEVEL. I'VE BROUGHT TO 3 DIFFERENT DEALER SERVICES MORE THAN DOZEN OF TIMES COMPLAINING ABOUT THIS AND IN THE LAST VISIT I MENTIONED ABOUT THE ELEVATION SYMPTOM, THEY ALL SAID THEY CAN'T FIX IT. THE VAN IS STILL UNDER BUMPER TO BUMPER WARRANTY. I WOULD LIKE TO KNOW ANY METHOD TO RAISE MY VOICE. THANK YOU, *AK

MY 2002 CHRYSLER TOWN&COUNTRY HAS AN AIRBAG LIGHT SHOWING ON THE DASH. I HAVE BEEN TOLD BY A CHRYSLER MECHANIC ITS CAUSED BY A DEFECTIVE CLOCK SPRING. I BELIEVE THIS IS A SAFETY RECALL ISSUE AND SHOULD BE FIXED AT CHRYSLER EXPENSE. ALSO THE EMERGENCY BRAKE HAS NEVER WORKED AND CHRYSLER REFUSED TO FIX IT. *CB

AIR BAG LIGHT KEEPS ON TURNING ON. VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP TEN TIMES TO GET IT REPAIRED. THE VEHICLE HAS NO CURRENT RECALLS FOR THE AIR BAGS.*AK.....REQUESTED EXTENSION OF THE SAFETY RECALL FOR 1998-2000 MODEL YEARS TO INCLUDE CONSUMER'S MODEL YEAR 2002. *AK

VEHICLE WOULD SPUTTER THEN STALL WHILE DRIVING AT HIGHWAY SPEEDS. *PH THREE ATTEMPTS WERE MADE TO RESOLVE THE PROBLEM WITH NO SUCCESS. *JB

TURN SIGNALS MALFUNCTIONED. WHEN TURNING ON LEFT TURN SIGNAL, RIGHT TURN SIGNAL WOULD COME ON INSTEAD. TOOK VEHICLE TO DEALERSHIP AND WEREN'T ABLE TO FIND THE PROBLEM. *LA *MR

WHEN TURNING THE STEERING WHEEL WHILE DRIVING/PARKING CONSUMER HEARD A LOUD CLICKING/GRINDING NOISE COMING FROM THE STEERING COLUMN. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.*AK

THE POWER SLIDING DOORS OPERATE ERRATICALLY. SOMETIMES THEY ACT LIKE SOMETHING IS IN THE WAY AND THE DOOR REVERSES DIRECTION. THIS OCCURRED RECENTLY AND MY DAUGHTER'S FOOT WAS SMASHED BY THE DOOR. IT DID NOT REQUIRE A DOCTOR'S VISIT BUT HER FOOT WAS BRUISED. WE TOOK THE VEHICLE TO THE DELAERSHIP AND THEY SAID THAT THERE WERE NO ERROR CODES. THEY SAID THEY CONTACTED CHRYSLER HQ AND THEY SAID IF THERE ARE NO CODES THEN THERE IS NOTHING THEY CAN DO. THERE ARE OTHER TIMES WHEN THE SLIDING DOORS ARE CLOSING AND THE IGNITION KEY IS TURNED (TO START THE ENGINE) THE DOORS REVERSE DIRECTION. THERE HAVE BEEN OTHER TIMES WHERE THE DOOR STARTED TO OPEN BUT THEN STOPPED AND HAD TO BE CLOSED MANUALLY. THIS HAPPENED FOUR TIMES IN A ROW BUT WHEN TAKEN INTO THE DELAERSHIP THEY SAID THERE WAS NO CODE SO THEY COULDN'T DO ANYTHING. THE LAST TIME THE CAR WAS IN THE SHOP THE SERVICE TECHNICIAN SAID THE CHRYSLER TECH SUPPORT TOLD THEM TO RESET ALL THE MODULES EVEN THOUGH THERE WAS NO CODE INDICATING A PROBLEM. WE KNOW THIS IS A PROBLEM SINCE THESE SYMPTOMS JUST STARTING HAPPENING IN THE PAST FEW MONTHS. THE DEALERSHIP KEEPS TELLING US THAT THEY KNOW SOMETHING IS WRONG BUT WITHOUT A CODE THERE IS NOTHING THEY CAN DO.*AK

INSPECTION BY A CHILD PROTECTION SYSTEM TECHNICIAN, REVEALED THE SHOULDER HARNESS ON THE INTERGRATED CHILD SAFETY SEAT OF 2002 CHRYSLER T/C WOULD NOT RETRACT. THIS IS SAME PROBLEM OCCURED ON THE 2ND SEAT CHILD SEAT IN VAN. THIS POSES A SERIOUS HAZARD TO THE CHILD BECAUSE THE CHILD SAFETY SEAT MAY NOT FUNCTION PROPERLY IN A CRASH. *AK

WHEN TURNING STEERING WHEEL TOWARDS THE RIGHT IT LOCKED UP, CAUSING THE CONSUMER TO LOSE CONTROL OF THE VEHICLE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP TO BE INSPECTED. *AK

TRANSMISSION FAILED AT 66,000 MILES IN THE MIDDLE OF THE HIGHWAY. FRONT WHEELS LOCKED UP AND WAS UNABLE TO ROLL INTO NEUTRAL. THE WHEELS GAVE, AFTER PRAYER, AND THE VEHICLE WAS ABLE TO BE ROLLED TO THE SHOULDER. WHEELS LOCKED UP AGAIN ONCE THE VEHICLE WAS ON THE SHOULDER. VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALERSHIP. WAS TOLD IT WOULD BE NECESSARY TO REPLACE TRANSMISSION. IT WILL COST $3200. CHRYSLER REFUSES TO GRANT A "GOODWILL REPAIR" EVEN THOUGH IT'S DUE TO A TECHNICAL FAILURE AND NOT A WEAR AND TEAR OR POOR SERVICE FAILURE. I AM IN THE PROCESS OF SENDING A COMPLAINT LETTER TO DAIMLER-CHRYSLER, FOX 5 NEWS, AND THE CENTER FOR AUTO SAFETY. *LA

CONSUMER COMPLAINED ABOUT BRAKING PROBLEMS. IT WAS DISCOVERED THAT THE PADS AND ROTORS WERE WARPED. DEALERSHIP HAD THE VEHICLE FOR SEVERAL DAYS , AND DID NOT REPAIR IT. CONSUME R STATED THAT THE WARNING LIGHTS NEVER CAME ON, AND WHEN IT WAS DISCOVERED, ALL THE BRAKES WERE WORN OUT. YET, THERE WAS NO WARNING THAT THE BRAKES NEEDED SERVICING. *AK

2002 CHRYSLER TOWN & COUNTRY EX WITH SUPPLEMENTAL SIDE AIR BAGS. THE VEHICLE WAS IN A SIDE IMPACT CRASH WITH OVER $17,000 IN DAMAGE AND THE SIDE AIR BAGS DID NOT FIRE. *LA

WENT IT RAINS OR IT IS VERY DAMP OUR POWER STEER WILLL NOT WORK. IF WE TURN OFF THE CAR AND START IT AGAIN IT IS OKAY. I HAVE HAD THE TENSION AND PULLEY REPLACED AND WHEN THE COLLLER HOSE BROKE AND I LOST POWER STEERING. *AK

STEERING NOISE IS ABNORMALLY LOUD. AUTHORIZED SERVICE (CHRYSLER ) HAS HAD 5 CRACKS AT TRYING TO FIX THE PROBLEM. IS STILL UNDER WARRANTY AND I HAVE TRIED TO ENACT THE LEMON LAW.CHRYSLER HAD THEIR FINAL REPAIR ATTEMPT AND KEEP THE VEHICLE FOR MORE REPAIRS.*AK

AIRBAG WARNING LIGHT ILLUMINATED. CONSUMER SUSPECTED IT MAY HAVE BEEN RELATED TO RECALL NOTICE 02V293000 CONCERNING CLOCKSPRING FAILURE. *AK THE LIGHT ILLUMINATE WHEN THE VEHICLE WAS COLD AND WHEN THE STEERING WHEEL WAS TURNED. *TS *NLM

THE AUTOMATIC REAR LIFTGATE FAILS TO OPEN WITH KEY PHOB. THE DOOR LOCKING MECHANISM MUST BE PLAYED WITH BY INSERTING THE KEY IN ORDER TO GET THE LOCKS TO FUNCTION. THIS OCCURS MOSTLY WHEN TEMPERATURE IS BELOW 45 DEGREES. THE DEALERSHIP STATED THAT THE REAR LATCH NEEDS TO BE REPLACED. *JB THE CONSUMER WAS INFORMED THAT CHRYSLER HAD REPLACED NUMEROUS REAR LATCHES. *SC

SLIDING DOOR FELL OFF. *JB

PREMATURE BRAKE COMPONENT WEAR ON CHRYSLER MINI-VAN. BRAKES HAVE BEEN NOISEY SINCE 2000 MILES, MULTIPLE TRIPS TO DEALER FOR REPAIRS FINALLY NOISE PROGRESSED TO HARSH GRINDING @ 20,000 MILES. DEALER REPLACED PADS AND CLAIMS THIS IS ABNORMAL BUT NOTHING HE CAN DO ABOUT IT. I HAVE NEVER HAD A VEHICLE REQUIRE BRAKES SO SOON, NEVER HAD A VEHICLE WHICH MADE SO MUCH BRAKE NOISE AFTER ONLY 2000 MILES. MY COMPLAINT IS THAT THE BRAKING SYSTEM IS NOT DESIGNED TO HANDLE THE VEHICLE WEIGHT UNDER NORMAL OPERATING CONDITIONS. THIS COULD RESULT IN A SERIOUS ACCIDENT IF NOT RESOLVED.

2002 CHRYSLER TOWN & COUNTRY MINI-VAN: OVER A 2 YEAR PERIOD, POWER STEERING FLUID WAS LEAKING THREE TIMES. ONE SEPARATE TIME THE POWER STEERING TOTALLY WENT OUT WHILE DRIVING. THE LAST TIME I WAS TOLD THAT A HOSE WAS TOO SMALL AND THAT THERE HAD BEEN A RECALL NOTICE. HOWEVER,I NEVER RECEIVED ONE AND THERE IS NONE LISTED FOR THIS PROBLEM ON YOUR WEB SITE.*AK

HEADLIGHTS FLICKERED BETWEEN BRIGHT AND VERY DIM. SWITCH TO LIGHTS BECAME VERY WARM TO TOUCH. DEALER CLAIMED SWITCH HAD POOR CONNECTION AND REPLACED SWITCH. SWITCH STILL GETS WARM BUT HAVE NOT FLICKERED YET. VEHICLE NEW WHEN BOUGHT. *JB

DEALER TOLD ME NOTHING WRONG WITH THE CAR, SOLD ME THE CAR AND LET US DRIVE IT OFF THE LOT WITHOUT PERFORMING A STOP SALE RECALL WORK. I DON'T WANT THE VEHICLE. I WOULD NOT HAVE BOUGHT IT IF I HAD BEEN INFORMED THE RECALL WORK HAD NOT BEEN DONE. THE RECALL WAS ISSUED IN OCTOBER 2002, ALMOST A YEAR AGO. THE RECALL WORK HAS NOT BEEN DONE. I DO NOT FEEL SAFE IN THE VEHICLE AND DO NOT WANT TO ENDANGER ME, MY WIFE, OR ANYONE ELSE ON THE ROAD BY DRIVING IT ANYWHERE, INCLUDING THE DEALER WHOM I DO NOT TRUST DUE TO THIS AND INCIDENTS THAT HAVE HAPPENED SINCE PURCHASE. I CANNOT FIT A DETAILED DESCRIPTION OF EVENTS DUE TO LIMITED CHARACTER SPACE IN THE ON-LINE SUBMITTAL. SUBJECT: ILLEGAL TRANSACTION AND MISREPRESENTATION BY ARCHER MOTORS; VEHICLE VIN [XXX] REF. DAIMLERCHRYSLER SAFETY RECALL NO. B25 - FUEL TANK CONTROL VALVE CHRYSLER CUSTOMER SERVICE FILE #11696229, CHRYSLER FINANCIAL FILE # [XXX] THE TRANSACTION SHOULD NEVER HAVE TAKEN PLACE BECAUSE WE WOULD NOT HAVE SIGNED THE CONTRACT NOR DRIVEN IT OFF THE LOT HAD WE KNOWN IT WAS A STOP SALE RECALL, AND THE WORK HAD NOT BEEN PERFORMED. WE DO NOT FEEL THE DEALERSHIP IS PERFORMING DILIGENTLY TO PROTECT ITS CUSTOMERS. THERE WERE SEVERAL OTHER 2002 TOWN AND COUNTRY VANS ON THAT SAME LOT. I WONDER IF ANY OF THEM HAVE NOT HAD THE SAME GAS TANK RECALL WORK PERFORMED? WE ASK THAT ARCHER MOTOR SALES CORPORATION RESCIND OR UNDO THIS CONTRACT AND MAKE US WHOLE AGAIN. *LA INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THE POWER STEERING PRODUCED A GRINDING SOUND WHEN TURNING TO THE LEFT OR THE RIGHT. *AK (POWER STEERING PUMP) THREE PUMPS HAD BEEN INSTALLED IN THE VEHICLE,THE RACK AND PINION WAS REPLACED ONCE, THE HOSES HAD BEEN REPLACED TWICE AND THE AIR BAG LIGHT WAS A PROBLEM AND WAS REPAIRED. *SC *JB

CHECK ENGINE LIGHT KEEPS COMING ON. IT WILL TURN-OFF LATER, AND THEN RETURN. USUALLY AFTER DRIVING IN REVERSE. HAD IT REPAIRED AT A FIVE-STAR DEALER THREE TIMES.*AK

VEHICLE IN SERVICE 11/02. AT 12,000 MILES ONE ROTOR REPLACED UNDER WARRANTY DUE TO BRAKE PULSATION. AT 15,000 MILES BRAKES SQUEALED WHEN APPLIED AT SLOW SPEEDS (GOOD PADS). LIGHT BRAKE PULSATION STARTED AT 24,000 MILES. ROTORS TURNED AT 33,350 MILES DUE TO HEAVY BRAKE PULSATION IN STEERING WHEEL. AT 35,787 WAS TOLD BOTH FRONT ROTORS NEEDED TO BE REPLACED AS THEY WERE WARPED. HAVE OWNED TWO PREVIOUS DISK BRAKE CHRYSLER PRODUCTS AND HAD POOR PERFORMANCE IN REFERENCE TO PULSATING BRAKES THAT I HAVE NOT HAD FROM GM OR FORD PRODUCTS. FRIENDS THAT HAVE CHRYLSER VEHICLES HAVE SAME BRAKE PULSATION PROBLEM. CONTACTED CHRYSLER CUSTOMER SERVICE AND ASKED TO SPEAK TO A SUPERVISOR AND WAS DENIED. CHRYSLER COMPLAINT # 11578986. WOULD NOT ASSIST AT ALL IN RESOLVING ISSUE WITH BRAKES. *AK

FROM THE ALMOST DAY ONE THIS CARS HAS HAD ELECTRICAL PROBLEMS. ORIGINALLY THE DASH LIGHTS LIGHT UP AND WOULD NOT GO OUT FOR SEVERAL MINUTES. THEN THE FUEL PUMP STARTED TO OPERATE POORLY. THEN A SLIGHT HESITATION BEGAN AT IDLE. THEN I NOTICED A HESITATION AT ABOUT 40 MPH WHEN THE CAR WAS PULLING A INCLINE. THEN THE HEADLIGHTS BEGAN TO FLUTTER AS RPMS FLUCTUATED. THEN THE HEADLIGHTS BEGAN TO FLASH VIOLENTLY. A SWITCH WAS FINALLY REPLACED AND THE LIGHTS HAVE NOT HAD THE SAME PROBLEM FLASHING, BUT DO APPEAR TO HAVE SOME MINOR FLUTTERS IN THEM FROM TIME TO TIME. AFTER THIS, ALL OF THE GEAR SELECTOR LIGHTS CAME ON AT ONE TIME. YOU COULD NOT TELL WHAT GEAR THE TRANSMISSION WAS IN. THE CAR ALSO WOULD NOT HOLD ON A SLIGHT INCLINE WHEN STOPPED FOR A TRAFFIC LIGHT OR STOP SIGN. WHEN TAKING YOUR FOOT OFF THE BRAKE, THE CAR WOULD DRIFT QUICKLY, ALMOST CAUSING AN ACCIDENT. THE DEALER TATE OF GLEN BURNIE. MD. SAID THE CAR WAS DESIGNED TO WORK THAT WAY. ABOUT OCTOBER TO NOVEMBER TIME PERIOD, THE DRIVER'S SIDE POWER SLIDING DOOR UNLOCKED ITSELF AND OPEN ABOUT 10-12 INCHES WHILE THE CAR WAS IN MOTION AT ABOUT 25 MPH . A DOOR MODULE WAS REPLACED TO SEE IF THAT SOLVED THE PROBLEM. IT HASN'T OPEN SINCE. BUT ABOUT 3 WEEKS AGO NOW, THE PASSENGER SIDE DOOR STARTED TO DO THE SAME THING. BOTH TIMES, THERE WERE PASSENGERS IN THE BACK SEATS BY THE DOORS. CHRYSLER NOW REFUSED TO FIX IT FOR FREE BECAUSE IT IS OVER THE BASIC WARRANTY, EVEN THOUGH IT HAS HAD MULTIPLE ELECTICAL PROBLEMS. I AM AT MY WITS END. I AM NOW APPROACHING THE THE FEAR OF THE CAR BURNING UP WITH MY FAMILY INSIDE OR SOMEONE BEING EJECTED. *AK *JB

I OWN A 2002 CHRYSLER TOWN & COUNTRY LIMITED, I FEEL THAT THE DOOR LOCK SYMBOL ON THE DRIVER AND PASSENGER DOORS IS A SECURITY AND SAFETY ISSUE, WHEN YOU LOCK THE DOORS THE BUTTON IS PUSHED DOWN, TO UNLOCK THE DOORS YOU PUSH THE BUTTON UP. THE DOOR LOCK SYMBOL IS ABOVE THE BUTTON: IT READS: LOCK, A PERSON COULD BE IN A PERSONAL, SECURITY, AND SAFETY SITUATION, WANTING TO LOCK THE DOORS, AND WAS IN A PANICKY SITUATION, AND WANTED TO LOCK THE DOORS WOULD PUSH THE BUTTON UP BECAUSE THE LOCK SYMBOL IS ON THE TOP OF THE BUTTON, BUT INSTEAD THEY WOULD BE UNLOCKING THE DOORS. I HAVE CONTACTED CHRYSLER DAIMLER ON JUNE 20, 03, THEY GAVE ME A REFRENCE NUMBER: 11372235, NEVER HEARD FROM THEM AGAIN, CONTACTED THEM AGAIN, AND STILL HAVE NOT HEARD FROM THEM. I FEEL THAT THEY SHOULD CHANGE THE LOCK SYMBOL ABOVE THE BUTTON, AND PLACE IT BELOW THE BUTTON. I ALSO OWN A 2002 DODGE, CLASS B VAN/CAMPER AND THE LOCK SYMBOL IS IN THE PROPER POSITION, BELOW THE LOCK & UNLOCK DOOR BUTTON. I HAVE RECENTLY RETIRED FROM THE NEW BEDFORD, MA POLICE DEPARTMENT, SERVED 38 1/2 YEARS, AND I FEEL THAT A WOMAN ENTERING HER VEHICLE IN A SHOPPING CENTER, AND WAS APPROACHED BY AN INDIVIDUAL WHO WAS GOING TO CAR JACK HER VEHICLE, THIS WOMAN BEING IN A PANICK SITUATION THINKING SHE IS LOCKING HER VEHICLE BECAUSE SHE SEES THE LOCK SYMBOL ABOVE THE DOOR LOCK/UNLOCK BUTTON PUSHES THE BUTTON UP WOULD BE INSTEAD UNLOCKING HER DOORS.