2003 Chrysler Town & Country Complaint Log

2003 CHRYSLER TOWN AND COUNTRY DEVELOPED PROBLEMS WITH THE POWER STEERING.***NO ANSWER REQUIRED***. *MR THE VEHICLE POWER STEERING RETURN HOSE FAILED PRIOR TO RECALL NOTIFICATION. THE CONSUMER HAD HE HOSE REPAIRED AND IS REQUEST REIMBURSEMENT FROM THE MANUFACTURER. *NM

WHILE DRIVING AND TURNING A LOUD SQUEAKING NOISE WAS HEARD FROM THE FRONT. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT STEERING PUMP/ RACK AND PINION, AND HOSES WERE REPLACED. ALSO, MECHANIC INFORMED CONSUMER THAT THE VEHICLE WAS OPERATING AS DESIGNED. CONSUMER ADVISED THE MECHANIC THAT PROBLEM RECURRED, AND HAD NOT BEEN RESOLVED. *AK

ON 2 SEPARATE OCCASIONS HATCHBACK POPPED OPEN BY ITSELF. THE SECOND TIME THIS FAILURE OCCURRED HATCH BACK HIT A BRICK WALL IN A PARKING LOT. THE REAR WINDSHIELD AND WINDSHIELD WIPERS BROKE. THE DEALERSHIP WAS CONTACTED, BUT DIDN'T PROVIDE ANY ASSISTANCE.*AK

MY 2003 CHRYSLER TOWN AND COUNTY WAS REAR-ENDED BY A SEMI WITH TRAILER. THE DRIVER'S SEATBACK BROKE AND FELL ON THE MIDDLE SEAT OCCUPANT. AFTER CRASH WAS OVER, I HAD TO UNBUCKLE AND GRAB SEAT AND PULL AS HARD AS I COULD TO GET IT OFF MY NEPHEW.*AK

FRONT END FAILURE, TIRE ROTATION AND STEERING WHEEL VIBRATES AND SHAKES, AND IT FEELS LIKE SOME IS RUBBING AGAINST THE TIRE. DEALER SERVICED THE VEHICLE. *AK

WHILE DRIVING HATCHBACK INTERMITTENTLY OPENED. NO WARNING LIGHT SHOWN BEFORE OR AFTER THE INCIDENT. DEALERSHIP WAS NOTIFIED, REPROGRAMED THE LIFT-GATE MODULE DID NOT RESOLVE THE PROBLEM. A NEW LATCH MECHANISM WAS INSTALLED A WEEK AGO AND THE PROBLEM HAS NOT RE-OCCURRED.

CONTACT STATES: CHRYSLER, TOWN AND COUNTRY LX, HAD THIS VEHICLE FOR A LITTLE OVER A YEAR. THE ENTIRE DASH CONTROLS WILL NOT WORK. SECOND TIME THIS HAS HAPPENED, THIS HAS BEEN FIXED, BUT IT HAS HAPPENED AGAIN. THE VEHICLE MISFIRES WHEN IT START,S AND RPM GAUGE MOVES UP AND DOWN. SINCE MARCH THE VEHICLE HAS BEEN TAKEN TO THE DEALER, STOLTZ OF ST MARY'S, FOUR TIMES. SERVICE MANAGER SAID IT WAS FIXED YESTERDAY, YET IT STILL WASN'T FIXED. THE SERVICE MAN SAID HE DIDN'T KNOW WHAT WAS WRONG WITH THE VEHICLE. IT IS STILL UNDER THE WARRANTY.*AK *NM

(1) NO EVENT LEADING TO FAILURE (2) UPON ENTERING VEHICLE DRIVER SIDE AND SITTING DOWN OCCASIONALLY EITHER RIGHT OR LEFT SLIDER DOOR WILL OPEN. DOES NOT SEEM TO HAPPEN UNTIL I AM SEATED, THOUGH THAT MAY BE COINCIDENTAL AS I OPEN DOOR AND SIT IN ONE MOTION. IS OF NO REAL CONSEQUENCE BUT I AM CONCERNED THAT SITUATION WILL ONLY GET WORSE. (3) HAVE NOT GONE TO DEALERSHIP WITH PROBLEM YET. ONLY DRIVE VEHICLE ON OCCASION THAT IS 3000 MILES IN FIRST YEAR. I WILL BE MAKING AN APPOINTMENT BUT MUST GET DAY OFF WORK. *AK

WHILE DRIVING CONSUMER HEARD A LOUD WINDING NOISE COMING FOR THE TRANSMISSION. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK THE DAY AFTER THE VEHICLE WAS PURCHASED THE TRANSMISSION EMITTED A WHINNING NOISE. WHEN THE CONSUMER CHECK THE TRANSMISSION FLUID NOTICED THAT IT WAS ABOUT ONE QUART LOW. THE DEALER REFUSED TO PROVIDE AND ASSISTANCE. *NM

AIR CONDITIONER (A/C) COMPRESSOR FAILED THE COMPRESSOR WAS REPLACED . THEN IT WAS FOUND THAT THE COMPRESSOR WAS NEVER SHUTTING OFF. DEALER CALLED CHRYSLER STAR. DEALER WAS TOLD THAT THE ATC UNIT NEEDED TO BE REPLACED. DEALER REPLACED THE ATC UNIT BUT THE CYCLING PROBLEM STILL IS HAPPENING. DEALER THEN CALLED STAR AGIAN AND NOW WAS TOLD THAT THIS WAS NORMAL. I HAVE FOUND THAT WHEN YOU START THE VAN UP WITH THE ATC UNIT ON NO A/C REQUESTED AT THIS POINT AND THE COMPRESSOR WILL START TO CYCLE ON AND OFF THIS WILL NEVER STOP. THIS ALSO HAPPENS WHEN YOU GO TO DEFROST MODE BACK TO VENT ( NO A/C REQUESTED) THE COMPRESSOR WILL START CYCLING ON AND OFF AND NEVER STOP. I HAVE FOUND THAT YOU CAN STOP THE CYCLING BY TURNING ON THE A/C (SNOWFLAKE BUTTON) ON THEN OFF THE COMPRESSOR WILL NOW BE OFF AND NOT COME BACK ON TILL THE A/C UNIT IS TURNED TO AUTO MODE OF MANUAL TURNING ON THR A/C. *LA

WHEN DRIVING OVER 25 MPH TRANSMISSION MADE A LOUD NOISE. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK

ENGINE NOICE FROM ROCKER ARM EXCESSIVE . DEALER WOULD NOT FIX . STILL UNDER NEW CAR UNDER WARRANTY.*AK

2003 TOWN & COUNTRY WITH LESS THAN 15000 MILES HAS LOST IT'S COMPRESSION, OR PEPPY PASSING. WENT TO DEALER AND TEST DROVE SIMILAR CAR WITH OVER 30,000 MILES AND TEST CAR INCREASES SPEED DRAMATICALLY LIKE OURS USE TO. GOING UP BRIDGES ON HIGHWAY CAR LOSES SPEED AND NEEDS FULL ACCLERATION TO MAINTAIN 50-60 MPH. CAR AT PURCHASE WITH LARGE ENGINE HANDLED COMPETELY DIFFERENT. COMPUTER TESTS AT DEALERSHIP DOES NOT SHOW PROBLEM, SO THEY CANNOT FIX PROBLEM.*JB

WHILE DRIVING AT NORMAL SPEED VEHICLE UNEXPECTEDLY VEERED TO THE RIGHT. DRIVER GRABBED THE STEERING WHEEL AND THE STEER WHEEL DID A COMPLETE TURN BUT THE VEHICLE DIDN'T RESPOND. AS A RESULT THE VEHICLE WENT INTO A DITCH. *AK *NM

LIBERTY MUTUAL INSURANCE COMPANY AND M & L MOTOR COMPANY IN LEXINGTON NC INSIST THAT 90% OF CHRYLSER TOWN & COUNTRY LIMITED MINI VANS ARE OUT OF ALIGMENT FROM THE FACTORY. MY CHRYSLER WAS RECENTLY REAR ENDED BY A CLIENT OF LIBERTY MUTUAL .THEY REFUSED TO REPAIR THE ALIGMENT TO MY CHRYSLER. PLEASE CAN YOU HELP ME IN THIS SISTUATION THE PHONE NUMBER AT M&L MOTORS IS 336-248-5191 AND THE PHONE NUMBER AT LIBERTY MUTUAL IS 1-800-223-9704.*AK

WHILE DRIVING AT 35 MPH VEHICLE WAS INVOLVED IN FRONTAL COLLISION. UPON IMPACT, FRONT AIR BAGS DID NOT DEPLOY. DRIVER SUSTAINED MINOR INJURIES. *AK

WHILE DRIVING AND WITHOUT WARNING ALL DOORS WILL OPEN AND LOCK INTERMITTENTLY. DRIVER TOOK VEHICLE TO THE DEALER FOR ANALYSIS, AND MECHANIC REPLACED THE COMPUTER.*AK

POWER STEERING PUMP HAS BEEN REPLACED 2 TIMES AND FLUID HAS BEEN REPLACED 3 TIMES.COOLER LINES FOR PUMP HAVE BEEN REPLACED.RACK & PINION HAS BEEN REPLACED. PROBLEM STILL THERE.POWER STEERING MAKES LOUD WHINING AND MOANING NOISE.*AK ALL THIS OVER 2 MONTHS 21193-23700 MILES.

FUEL MILEAGE IN TOWN 12.3 ON THE ROAD 15.3 THIS IS TERRIBLE GAS MILEAGE IS WHAT IT SUPPOSED TO BE AS OF POINT OF VIEW 16/26 THE STICKER IN THE BEGINNING AT 400 MILES THEY TOLD ME WAIT TILL 10000 MILES B4 THEY CAN DO ANYTHING BUT NOW THEY SAY THEY NEVER SAID IT, ALSO CHRYSLER WILL NOT TALK TO ME ABOUT THIS PROBLEM I BOUGHT THE TOP OF LINE FOR A HEFTY PRICE AND THEY DID 3 MILEAGE TESTS AND THEY ALL CAME BACK WITH THE SAME MILEAGE. DO YOU REALIZE A MOTOR HOME GETS BETTER THEN MY CAR . BUT THE NEW OWNERS OF XCHRYSLER ALSO DO NOT WANT TO HERE THIS BECAUSE THEY HAVE MY MONEY AND WILL NOT HELP THE SALES MANAGER SAID SUE US I NEED THIS VAN FOR MY WIFES WHEEL CHAIR SINCE SHE DOES NOT WALK AND I HAD DODGE VANS FOR OVER 30 YEARS BUT I GUESS THIS WILL BE THE LAST ONE. *AK

THIS VEHICLE WAS PURCHASED NEW BY ME ON 03/29/03. AFTER 6 MONTHS THE POWER STEERING PUMP BECAME NOISY AND THE STEERING WOULD SHUDDER. I BROUGHT THE VEHICLE TO THE DEALER ON 11/03/03 @ 10,450 MILES. DEALER REPLACED POWER STEERING RETURN HOSE UNDER WARRANTY. THE STEERING IS STILL NOISY AND STILL SHUDDERS. ON 02/02/04 @ 13,083 MILES, VEHICLE BROUGHT TO DEALER DUE TO POWER STEERING FLUID LEAK AND SHUDDERING. LEAK FIXED, POWER STEERING STILL NOISY AND SHUDDERS. ON 03/25/04 @ 15,622 MILES BROUGHT TO DEALER BECAUSE POWER STEERING IS NOISY AND STILL SHUDDERS. TOLD BY DEALER THAT THEY COULDN'T FIND ANYTHING WRONG. ON 03/29/05 @ 30,408 MILES BROUGHT TO DEALER BECAUSE POWER STEERING STILL NOISY AND SHUDDERS. DEALER PERFORMED RECALL D-37, REPLACED POWER STEERING RETURN HOSE. THIS DID NOT CORRECT THE PROBLEM. THIS PROBLEM STILL CONTINUES TO THIS DAY. I HAVE ALL THE RECORDS PERTAINING TO THIS PROBLEM. *TR

I OWN A 2003 CHRYSLER TOWN & COUNTRY VAN. DURING A RECENT TRIP WE RAN OVER A PIECE OF TIRE LYING ON THE HIGHWAY. THE IMPACT FROM THE SMALL PIECE OF TIRE CAUSED A RUPTURE IN THE FIBERGLAS GAS TANK, ALONG AN EXPOSED SEAM. THE DEALER IN DURANGO CO SAID THEY WERE TOLD THAT THERE WERE FIVE OTHER INCIDENTS OF DAMAGE TO THE SAME GAS TANK THAT WEEK, NECESSITATING A LENGTHY WAIT WHILE A TANK WAS SHIPPED FROM DETROIT. WE WERE TOLD BY THE DEALER THAT WHEN THE DEALER CALLED CHRYSLER FOR INFORMATION ABOUT THE TANK, THEY WERE TOLD TO "IMPOUND" THE CAR BECAUSE IT WAS UNSAFE TO DRIVE. WHEN POSING THIS TO CHRYSLER, THEY DENY THAT THERE WAS EVER ANY IMPOUNDING AND THAT WE WERE MERELY "ADVISED" NOT TO DRIVE IT. IT WAS MUCH MORE SEVERE THAN THAT. IT WAS, IN FACT, IMPOUNDED AND WOULD NOT BE RELEASED TO US. WE CAN PRODUCE WITNESSES TO THIS STATEMENT WHO WERE IN THE DEALERSHIP AT THE TIME, EVEN THOUGH THE DEALERSHIP NOW SAYS THAT IS NOT TRUE. CLEARLY, THEY DON'T WANT TO INTERRUPT A RELATIONSHIP WITH CHRYSLER. WHILE WE CERTAINLY WOULD HAVE LITTLE INTEREST IN DRIVING AN UNSAFE VEHICLE BEYOND GETTING IT TO SOME PLACE WHERE REPAIRS MIGHT BE MORE REASONABLY PRICED ($738 FOR A GAS TANK SEEMS EXCESSIVE), I AM MORE CONCERNED THAT THE TANK CAN RECEIVE SUCH SIGNIFICANT DAMAGE. IT SEEMS THAT ANY OF SEVERAL OPTIONS WOULD HAVE PREVENTED THIS PROBLEM. 1) IF THE TANK WAS MADE OF SOMETHING OTHER THAN FIBERGLAS, IT MIGHT BETTER WITHSTAND AN IMPACT. 2) IF THE COMPANY IS GOING TO USE FIBERGLAS, A PROTECTIVE SHIELD IN FRONT OF THE EXPOSED AREA WOULD PREVENT THIS TYPE OF DAMAGE. 3) A SEAM SHOULD NOT BE EXPOSED TO THE ROAD SURFACE. THE SPLIT IN THE TANK WAS AT A SEAM ON THE UNDERSIDE OF THE TANK. IF SUCH RUPTURE CAN BE PREVENTED, IT SHOULD BE! *LA

STEERING WAS DEFECTIVE. POWER STEERING PUMP WAS REPLACED, BUT VEHICLE WAS STILL MAKING A LOUD NOISE, AND THE STEERING WHEEL SHOOK.*AK

SPONTANEOUS DEPLOYMENT OF AIRBAGS WITHOUT WARNING WHILE DRIVING AT 55MPH ON A CLEAR HIGHWAY. NO BRAKING, TURNING OR SUDDEN MOVEMENTS OF THE VEHICLE WERE INVOLVED AND I DID NOT HIT ANYTHING. THIS OCCURRED SEP 23, 2003. VEHICLE-2003 CHRYSLER TOWN&COUNTRY VAN. NO PREVIOUS ACCIDENTS WITH THIS CAR AND IT WAS SERVICED REGULARLY. I RECEIVED MINOR INJURIES BUT DID REQUIRE MEDICAL ATTENTION. NO ONE ELSE WAS IN THE CAR. IT WAS LESS THAN 1 YEAR OLD. CHRYSLER IMMEDIATELY SENT THIS TO THEIR LEGAL DEPT, STALLED THE INVESTIGATION, REFUSED TO GIVE ME ANY EXPLANATION OR ANY GUARANTEE IT WOULD NOT OCCUR AGAIN IF I ACCEPTED THE VEHICLE BACK. THEY MADE ME A RIDICULOUS OFFER AND HAVE REFUSED TO REPAIR THE CAR WITHOUT A RELEASE OF LIABILITY STATEMENT FROM ME. THEY ARE THREATENING TO"CLOSE THE FILE".

WHILE DRIVING AND TURNING CONSUMER HEARD A LOUD KNOCKING NOISE COMING FROM THE FRONT. SUDDENLY THE VEHICLE VIBRATED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE , AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT STEERING PUMP NEEDED TO BE REPLACED AND REPLACED IT THREE TIMES. HOWEVER, THE PROBLEM RECURRED. *AK

VEHICLE WOULD HESITATE WHEN ACCELERATING OVER 25 MPH, CAUSING A DISTRACTION TO THE CONSUMER. HAD TAKEN VEHICLE TO DEALERSHIP MECHANIC, BUT THE PROBLEM HAS NOT BEEN RESOLVED.*AK

ABOUT A MONTH AFTER I PURCHASED MY NEW TOWN & COUNTRY LIMITED. A FUSE HAS BEEN BLOWN FOR ABOUT 20 TIMES. FROM WHAT I CAN SEE SOME SYSTEM STOP WORKING OR MALFUNCTION INCLUDING RADIO/CD ELECTRIC DOORS A/C ELECTRIC LOCK. IT IS POSSIBLE THAT THERE ARE MORE MALFUNCTION SYSTEM THAT I CAN'T DETECT. *NM

LIFTGATE SUDDENLY POPPED OPEN WITHOUT WARNING WHILE DRIVING. THE DEALERSHIP INDICATED THAT THEY WERE GOING TO REPLACE THE TAILGATE MODULE AND THAT SHOULD CORRECT THE PROBLEM. *AK THE VAN WOULDN'T START AND NO PROBLEM WAS FOUND, THE BATTERY WAS REPLACED, THE VEHICLE DID NOT START AGAIN AND A NEW BATTERY WAS INSTALLED, THE LIFTGATE MODULE WAS REPLACED AND THE BATTERY LEAKED AND LEFT A POWDERY SUBSTANCE ON THE CONCRETE. *SC *JB

I PURCHASED A NEW 2003 CHRYSLER TOWN AND COUNTRY ON 7/14/2003. THE INTENT WAS TO HAVE A VERY RELIABLE VEHICLE PRIOR TO GOING ON TWO VACATIONS. I LEFT FOR THE FIRST VACATION ON CAPE COD IN MASSACHUSETTS ON 7/26/2003 AFTER OWNING THE VEHICLE FOR 12 DAYS. ON JULY 29, 2003 THE VEHICLE STARTED BUT ANY ATTEMPT TO IDLE UP THE VEHICLE WOULD CAUSE IT TO STALL. (I OWNED THE VEHICLE FOR 15 DAYS!) IT WAS TOWED TO CENTRAL CAPE DODGE IN HYANNIS WHERE IT WAS DIAGNOSED AS HAVING A FAULTY PCM. (POWER CONTROL MODULE) THE VEHICLE REMAINS AT THE CAPE ALL BUT RUINING ONE VACATION, AND THE PART APPARENTLY IS ON NATIONAL BACKORDER AND REMAINS OUT OF SERVICE PROBABLY RUINING MY SECOND VACATION. ON JULY 29 *PH

THE VEHICLE WOULD NOT START. THE CONSUMER HAD TO USE THE BATTERY FROM ANOTHER VEHICLE. *LA THE CONSUMER STARTED TO HAVE PROBLEMS WITH A RATTLE IN THE DOOR, THE BRAKES SQUEAKED, THE AIR AND HEATING WOULD GO UP BY ITSELF, THE BACK AUTOMATIC HATCH WAS NOT WORKING AND WOULD COME OPEN WHILE THE VEHICLE WAS IN MOTION, THERE WAS A LOUD GRINDING WHEN THE VEHICLE WAS PLACED IN REVERSE DUE TO A FAULTY ACCUMULATOR AND THE CHECK ENGINE LIGHT HAD COME ON DUE TO THE TRANSMISSION SOLENOID PACK, THERE WAS A ROARING SOUND WHEN THE VEHICLE WAS IN MOTION, THE PASSENGER SIDE SEAT BELT WAS TANGLED AND THE DRIVERS SIDE SEAT BELT RETRACTOR WAS FAULTY, A COMPONENT WAS LOOSE IN THE DRIVERS SEAT BACK, THERE WAS NOISE IN THE SLIDING DOOR ON THE RIGHT SIDE, THE BRAKES SMELLED SMOKEY AND WERE SCRUBBING, THE CLIP ON THE CUP HOLDER WAS BROKEN AND THE BATTERY KEPT DYING AND WOULD NOT HOLD CHARGE. *SC *JB

ON JULY 1, 2003 NOTICED A LARGE BULGE, APPROXIMATELY FOUR INCHES IN DIAMETER, ON THE SIDE WALL OF DRIVERSIDE REAR TIRE OF MY NEW CHRYSLER TOWN&COUNTRY MINIVAN. CALLED DEALERSHIP AND GOT AN APPOINTMENT FOR JULY 2, 2003 TO GET TIRE CHECKED. WENT OUT ON MORNING OF JULY 2 TO TAKE CAR TO DEALERSHIP THE BULGE HAD RUPTURED AND TIRE WAS FLAT WITHOUT CAR BEING DRIVEN SINCE BULDGE WAS NOTICED. TIRE IS A BRIDGESTONE TURANZA EL 42 215/65R16 987M+S EL42B2 WITH APPROXIMATLY 3800 MILES OF USE.*AK

ON 2 DIFFERENT OCCASSIONS (IN THE TWO MONTHS WE HAVE OWNED THIS VAN) MY 10 YEAR OLD DAUGHTERS SEATBELT HAS COME UNFASTENED. I HAD NO IDEA THERE WAS A PROBLEM WITH THE CHRYSLER TOWN AND COUNTRY SEATBELTS IN THE BACK PASSENGER SECTION UNTIL I SAW A REPORT ON TV ABOUT IT. I WOULD NOT HAVE PURCHASED THIS VEHICLE IF I HAD KNOWN ABOUT THIS PROBLEM. NOTE: YOUR SECTION THAT ASKS ME TO INCLUDE THE MODEL OF VAN WILL NOT LET ME PUT TOWN AND COUNTRY -- IT JUST LETS ME PUT "SPRINTER 2500" WHATEVER THAT IS... (CHANGED TO TOWN AND COUNTRY VIA CONSUMER'S VOQ DESCRIPTION ON 12/9/04. CAT)

YOU HAVE ADDRESSED YOUR SAFETY QUERY TO A MEMBER OF THE STAFF OF THE TRANSPORTATION SAFETY INSTITUTE. TSI, THE TRANSPORTATION SAFETY INSTITUTE, IS A TRAINING AGENCY. WE HAVE NO REGULATORY OR RESEARCH AUTHORITY.*AK I WOULD SUGGEST YOU ADDRESS YOUR AUTO SAFETY ISSUE TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION OF THE US DEPARTMENT OF TRANSPORTATION AS THE FEDERAL AGENCY RESPONSIBLE FOR AUTOMOTIVE SAFETY REGULATION. THEIR WEB SITE IS WWW.NHTSA.DOT.GOV. VERNON L. WITH, MANAGER HIGHWAY SAFETY DIVISION TRANSPORTATION SAFETY INSTITUTE -----ORIGINAL MESSAGE----- FROM: SAMUALLA PRY [MAILTO:PRYS@CWS.CO.SANTA-CLARA.CA.US] SENT: WEDNESDAY, JULY 30, 2003 3:35 PM TO: WITH, VERN SUBJECT: MY VEHICLE- 2003 CHRYSLER TOWN AND COUNTRY MR. VERN, I AM HAVING SOME TROUBLE WITH COMMUNICATING WITH THE CHRYSLER CORPORATION IN REGARDS TO MY NEW VEHICLE. THE PASSENGERS FRONT SEAT SITS VERY HIGH AND MAY BE HAZARDOUS WHEN ENTERING AND LEAVING THE VEHICLE AS WELL AS IN AN AUTOMOBILE ACCIDENT. THE DEALER STATES THAT THIS IS "NORMAL" ALTHOUGH ANOTHER DEALER STATES IT APPEARS THAT THERE HAS BEEN A MIXING OF THE SEAT MOUNTS TO THE FLOOR OF THE VAN FOR THE DIFFERENT SEATS (POWER SIX WAY SEATS, POWER FOUR WAY SEATS, AND MANUAL). IF THERE IS AN ACCIDENT A PERSON COULD SUFFER SEVERE HEAD TRAUMA BECAUSE THEIR HEAD WOULD STRIKE THE TOP OF THE DOOR FRAME/ ROOF OF THE VAN. I WOULD LIKE TO KNOW THE DESIGN OF THE VEHICLE IN REGARDS TO AN ACCIDENT AND THE PASSENGERS DOOR AREA. COULD YOU PLEASE HELP ME IN REGARDS TO THIS. MY CONCERN IS THAT THERE MAY BE A PROBLEM WITH MY VAN, OR A NATIONWIDE PROBLEM WITH 2003 TOWN AND COUNTRY VANS WITH POWER SEATS AND SAFETY ISSUES. SINCERELY, SAMUALLA L. PRY- HENION 1800 LUZERN STREET SEASIDE, CA. 93955 (831) 394-4196 HOME (831) 596-4196 CELLULAR (408) 369-4147 WORK

CONSUMER'S VEHICLE WAS INVOLVED IN A COLLISION, AND IT WAS DISCOVERED THAT THE POWER STEERING COLUMN WAS DEFECTIVE. CONSUMER STATED THAT SHE DISCOVERED A RECALL FOR THIS PROBLEM.*AK

WHILE DRIVING AROUND A CURVE ON AN EXIT RAMP IN THE RAIN, POWER STEERING FAILED COMPLETELY ALMOST CAUSING AN ACCIDENT. *NLM

WHILE DRIVING ABOUT 65 MPH VEHICLE DOWN SHIFTED. IT WAS LATER DETERMINED THAT THE TRANSMISSION CONTROL MODULE FAILED. *NLM

I READ THE COMPLAINT ABOUT 2001-2002 CHRYSLER TOWN&COUNTRY MIMI VANS HAVING A PROBLEM WITH DIMMING HEADLIGHTS. I HAVE THE SAME PROBLEM WITH MY 2003 TOWN & COUNTRY, WHEN I HIT THE BREAKS I CAN VISABLY SEE THAT ALL OF THE LIGHTS DIM AND FLICKER. I REPORTED THIS TO THE DEALER AND THEY STATED THAT THIS WAS NORMAL AND THERE WAS NO PROBLEM. I DO NOT HAVE THE EXACT DATE IT STARTED BUT IT HAPPENS EVERYDAY.

THE SEAT BELT FAILED TO RELEASE, WHEN THE VEHICLE WAS TURNED OFF. *JB

WHILE DRIVING THE CONSUMER HEARD A RATTLING NOISE. ALL THE AXLE FLANGE BOLTS CAME OFF AND CAUSED A PIECE OF THE REAR AXLE TO HANG FROM THE VEHICLE. *NLM *TS *JB

MY 2003 TOWN AND COUNTRY LIMITED MINIVAN RECENTLY HAD A WINDOW BLOW OUT ON THE PASSENGER SLIDING DOOR. THE INCIDENT HAPPENED WHILE DRIVING DOWN THE HIGHWAY AND RESEMBLED A TEAR ABOUT A THIRD OF THE WAY UP THE WINDOW. IT DID NOT RESEMBLE AN EXTERNAL DAMAGE SIGHT AND SEEMED TO LOOK AS IF THE WINDOW RIPPED OPEN FOR SOME REASON. THE INITIAL 'TEAR' WAS ABOUT A FOOT LONG AND EXPANDED THROUGH OUT THE ENTIRE WINDOW FROM THERE. I WAS QUICKLY REFERRED TO MY INSURANCE CARRIER BY THE DEALERSHIP. I WAS ON MY WAY THERE AND WAS LESS THEN A MILE FROM THEM WHEN THIS OCCURRED.*JB

THE REAR TAIL GATE POPPED WIDE OPEN ON FREEWAY AND THE DOG JUMPED OUT. THE DEALER MECHANICAN FOUND THAT THE REAR LATCH WAS LATCHED WITHOUT THE GATE CLOSED AND THERE WAS NO WARNING LIGHT ON THE DASH. CAUSE: INCOMPLETE LATCH RELEASE. PAWL SWITCH FAILURE. *SC

CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEM WITH THE VEHICLE VISIBILITY SUN SCREEN, FROM THE WINDSHIELD DO NOT PROTECT HIS EYE VISION, AND HIS AFRAID TO HAVE AN ACCIDENT. DEALER HAS BEEN NOTIFIED NOTHING THEY CAN DO. PLEASE PROVIDE FURTHER INFORMATION. TS

WE PURCHASED A NEW VEHICLE ASSUMING THAT THE LIGHTS WOULD BE AT LEAST THE SAME AS PREVIOUS VEHICLES. UPON TAKING THE VAN HOME AND DRIVING IT AT NIGHT. WE NOTED THAT THE DASH AND DOOR SWITCH LIGHTS WEREN'T FUNCTIONING. WE WENT BACK TO THE DEALERSHIP AND LOOKED AT ANOTHER VAN (ASSUMING THAT IT WAS A 2003) ON WHICH THE LIGHTS DID WORK. WE TOOK THE VAN IN TO THE SERVICE PERSONNEL TO HAVE THE LIGHTS REPAIRED, BUT THEY TOLD US THAT THESE LIGHTS WERE NO LONGER FUNCTIONAL ON THE 2003 VANS. WE HAVE NOTIFIED THE DEALERSHIP OWNER AND CHRYSLER'S TELEPHONE COMPLAINT LINE ABOUT THIS. THE ANSWER TO OUR COMPLAINT HAS BEEN THAT CHRYSLER "DECOMMISSIONED" THE LIGHT FUNCTION FOR COST SAVINGS. I CONSIDER THIS A CONVENIENCE AND SAFETY CONCERN, SINCE YOU MUST FUMBLE AROUND IN THE DARK TO FIND THE SWITCHES OR TO TURN ON THE VEHICLE LIGHTS. DT

REAR LIFTGATE HATCH OPENS ON ITS OWN. THERE IS NO INDICATION THAT LIFTGATE OPENED WHEN ENGINE IS ON OR OFF. DEALER HAS BEEN CONTACTED. *AK

VEHICLE WAS MOVING IN REVERSE AT A SPEED OF APPROXIMATELY 15 MPH WHEN IT HIT A POLE, CAUSING DRIVER'S SEAT TO COLLAPSE. ALSO, THE HANDLE WHICH WAS USED TO PUT SEAT BACK INTO THE CORRECT POSITION BROKE. SEAT WILL NOT GO BACK INTO AN UPRIGHT POSITION. *AK

AT HIGHWAY SPEEDS DRIVER'S SIDE SLIDING DOOR WILL OPEN BY ITSELF. ALSO, THE REAR HATCH WILL DO LIKEWISE. ONCE THE DOORS OPEN, THEY WILL NOT CLOSE MANUALLY OR AUTOMATICALLY FOR AT LEAST 45 MINUTES. *AK