2015 Chrysler Town & Country Complaint Log

AIR CONDITIONING BLOWING HOT AIR. DEFECTIVE PARTS ARE LOCATED IN REAR ON DRIVERS SIDE. COST TO REPAIR FROM $1 -4800

MY CAR WAS TOWED TO THE DEALERSHIP ON JULY 7, 2020 BECAUSE IT WOULD NOT START OR RESPOND TO ANYTHING. I WAS TOLD THE BATTERY NEEDED TO BE REPLACED AND WAS CALLED TO PICK THE CAR UP ON JULY 10, 2020. WHEN GETTING IN THE VEHICLE, I NEEDED TO ADJUST MY HEAD REST. I COULDN'T GET IT TO WHERE I COULD BE COMFORTABLE AND RECLINED THE SEAT TO KEEP MY NECK FROM BUMPING THE HEAD REST. AFTER 2 WEEKS OF THIS, I WAS PUTTING STUFF ON THE FLOOR BEHIND THE SEAT, LOOKED UP AND SAW THAT THE HEAD REST WAS POPPED OUT. I TRIED TO PUT IT BACK AND IT WOULD NOT BUDGE. AFTER RESEARCHING THIS ONLINE, I FOUND A LOT OF REPORTED INSTANCES OF THIS TYPE OF HEAD REST DEPLOYING WHEN THE CAR WAS PARKED OR WHILE IDLE. THERE ARE YOUTUBE VIDEOS SHOWING HOW TO RESET THE HEAD REST. WHEN I TOOK IT TO THE DEALERSHIP, THEY SAID MY HEAD REST WAS BROKEN AND WOULD REQUIRE REMOVING THE SEAT TO REPLACE IT WITH A NEW ONE FOR OVER $900. THE PASSENGER SIDE HAS THE SAME TYPE OF HEAD REST. IT COULD DEPLOY AT ANY TIME. I DON'T FEEL SAFE DRIVING THIS CAR. THE DEALERSHIP LEFT A VOICE MESSAGE SAYING MY WARRANTY HAS EXPIRED AND THAT I AM RESPONSIBLE FOR GETTING IT FIXED. I BOUGHT THIS VEHICLE USED WITH UNDER 16,000 MILES ON IT. IT NOW HAS UNDER 41,000 MILES ON IT. IT PASSED INSPECTION. AT NO TIME WAS I INFORMED OF A PROBLEM WITH THESE HEAD RESTS, BUT THERE IS A LOT OF DETAILED INFORMATION ABOUT THESE HEAD RESTS MALFUNCTIONING. THEY ARE ON MANY CHRSYLER, DODGE AND JEEP MODELS BETWEEN 2011 TO 2018 GIVE OR TAKE A YEAR. MY CAR WAS FINE WHEN I LAST DROVE IT, BUT IT WAS NOT FINE WHEN I PICKED IT UP. THERE IS NO INDICATION OF WHAT TRIGGERED THIS. ONLY ONE OF THE TWO FRONT HEAD REST DEPLOYED. I BELIEVE A SAFETY RECALL COULD SAVE LIVES AND SERIOUS INJURIES FROM HAPPENING. I BELIEVE THE MANUFACTURER HAS KNOWN ABOUT THIS DEFECT FOR QUITE SOME TIME AND FAILED TO INFORM THE CONSUMERS WHO OWN VEHICLES WITH THESE SPECIFIC HEAD RESTS.

SOUND OF LISTERS

WHILE DRIVING ON THE FREEWAY THE ACTIVE HEAD RESTRAINT DEPLOYED. THERE WAS NO IMPACT, JUST DEPLOYED WITHOUT CAUSE.

DRIVER HEADREST EXPLODED WHILE DRIVING.

RADIO/DVD DON'T WORK OUT NOWHERE .. START WORKED STAYS ON FOR A FEW SECONDS THEY GOES OFF..

RIGHT SLIDING DOOR IS MAKING AND BUZZING SOUND THIS CAUSES AN ISSUE WITH UNLOCKINH THE DOOR.

While driving on the freeway, the engine completely shut off. I lost power steering, power and all electrical power. I stopped then it turned on fine with no issues. Not reproduced. No prior messages or symptoms.

WHILE DRIVING AT APPROXIMATELY 25 MPH, I LOST ALL POWER TO ENGINE. NO POWER STEERING, NO BRAKES, NO ABILITY TO A ACCELERATE. I WAS ABLE TO PUT FLASHERS ON AND PULL OFF MAIN ROAD. I TURNED IGNITION OFF AND WAS ABLE IMMEDIATELY RESTART IT. TWO DAYS PRIOR, VAN WOULDN'T START AND HAD TO BE JUMP STARTED. INTERIOR LIGHTS STILL WORKED BUT NO POWER WAS GETTING TO IGNITION. *TR

The contact owns a 2015 Chrysler Town and Country. The contact stated while driving approximately 45 MPH, the vehicle lost motive power. There were no warning lights illuminated or messages displayed. The vehicle was steered to the side of the road and restarted. The contact stated that the vehicle failed to exceed 25 MPH. The vehicle was then taken to an independent mechanic where it was diagnosed that an unknown pump inside of the transmission needed to be replaced. The vehicle was then taken to a dealer where the same diagnostic result was provided. The vehicle was then taken back to the independent mechanic and repaired; however, the failure reoccurred a month later. The manufacturer was noticed of the failure. The failure mileage was unknown.

PASSENGER SIDE SEAT HEADREST DEPLOYED/EXPLODED FOR NO APPARENT REASON WHILE PASSENGER WAS IN SEAT. THE VEHICLE WAS IN MOTION, MOVING AROUND 40 MPH ON SMOOTH STATE/US HIGHWAY WITH NO CHANGE IN SPEED AND NO COLLISION. IT JUST DEPLOYED ON ITS OWN FOR NO REASON. *TR

WHEN DRIVING ON THE FREEWAY IN HEAVY TRAFFIC MY HEADREST DEPLOYED AND HIT MY HEAD WITH SUCH A FORCE THAT MY GLASSES FELL DOWN TO THE FLOOR OF THE VAN. MY EYESIGHT IS PRETTY BAD AND I HAD TO CONTINUE DRIVING ON THE FREEWAY UNTIL THE NEXT EXIT WITH LIMITED VISION BECAUSE I WAS UNABLE TO PICK UP THE GLASSES FROM THE FLOOR WHILE DRIVING ON THE FREEWAY. THIS WAS AN EXTREMELY DANGEROUS SITUATION*DT MANUFACTURER AND DEALER HAVE NOT BEEN CONTACTED. CONSUMER IS HAVING NECK PAIN AND HEADACHES AS WELL AS DIZZINESS. *JB*DT CONSUMER WENT TO THE DOCTOR 3 TIMES AND WAS GIVEN PAIN MEDICINE. MANUFACTURER WAS NOT CONTACTED.*JB*DT*DT*AS *TR

ALL OF THE SUDDEN MY VAN SLIPPED AND WENT FORWARD AFTER HAVING IT LOOKED AT MY TRANSMISSION FLUID AFTER ONLY 64000 WAS COMPLETELY BLACK AND HAVE 4 BROKEN ALUMINUM PIECES IN IT. SO THAT'S GOING TO BE AN EXPENSIVE FIX. THE VAN IS A 2015. ONLY 5 YEARS OLD. IT SHOULD NOT BE HAVING THIS PROBLEM. *TR

I WAS DRIVING DOWN THE ROAD AND THE DRIVER'S SIDE HEADREST DEPLOYED AND HIT ME IN THE BACK OF THE HEAD. I THOUGHT THE TV FROM THE CEILING HAD FALLEN DOWN AND HIT ME, IT WAS PRETTY HARD. *TR

ACTIVE HEADREAST HAS DEPLOYED DUE TO BROKEN PLASTIC MOUNT FOR RETAINING PIN. VEHICLE WAS STORED IN CARPORT WHEN MALFUNCTION OCCURRED. *TR

DRIVER SEAT ACTIVE HEADREST DEPLOYED WHILE PARKED OVERNIGHT. THE PLASTIC BRACKET THAT HOLDS THE SPRING-LOADED RELEASE IN PLACE BROKE.

AFTER SITTING AT A STOP AT A DRIVE THRU SERVICE, THE VEHICLE LOST ALL ABILITY TO ACCELERATE WHEN STEPPING ON THE GAS. TURNED THE CAR OFF AND REGAINED CONTROL. DROVE FOR AWHILE AND THE TRANSMISSION STARTED SLIPPING AND THEN WOULD LOSE COMPLETE ABILITY TO ACCELERATE. THE LOSS OF POWER WOULD CAUSE THE CAR TO COME TO A STANDSTILL WITH TRAFFIC HAVING TO DEAL WITH MY NON MOVING CAR IN THE MIDDLE OF TRAFFIC. ENGINE BEGAN TO WHINE ALSO. I TURNED THE CAR OFF AND WOULD REGAIN CONTROL FOR A SHORT WHILE UNTIL IT WOULD HAPPEN ALL OVER AGAIN. TOOK IT INTO A MECHANIC AND WAS TOLD IT WAS THE TRANSMISSION PUMP. IT IS RECALLED ON OTHER VEHICLES OF THE SAME MAKE AND MODEL AND YEAR BUT IT IS NOT COVERED ON MINE. THIS WAS THE FIRST REPAIR TO ANY NON BODY PART OF THE VEHICLE. ALL FLUID CHANGES AND REGULAR PREVENTIVE MAINTENANCE WERE KEPT UP TO DATE. IT'S WORRISOME THAT THE TRANSMISSION FAILED SO EARLY ON SUCH A NEW VEHICLE. *TR

MY VEHICLE IS A 2015 WITH A LITTLE OVER 87,000 MILES. I JUST HAD THE TRANSMISSION REPLACED FOR THE SECOND TIME SINCE 2017. THE FIRST HAD TO HAVE IT REPLACED IN 2018 AND THEN AGAIN IN JUNE 2020. THERE'S OBVIOUSLY A DEFECT WITH THE POWERTRAIN IN THIS VEHICLE. THIS VEHICLE HAS HAD THREE TRANSMISSIONS IN 5 YEARS. IT IS STILL SPUTTERING AND DOESN'T FEEL RIGHT.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED WHILE DRIVING 45 MPH, WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE FAILED TO SHIFT OUT OF FIRST GEAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT PULLED OFF OF THE ROADWAY AND THE VEHICLE WAS TOWED TO HER RESIDENCE. THE FOLLOWING DAY THE VEHICLE WAS TOWED TO JACKSONVILLE CHRYSLER JEEP DODGE RAM LOCATED AT 11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000, WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 16V461000 (POWER TRAIN), HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 102,000.

THE VEHICLE STALLS AND ALL ELECTRICAL TURNS OFF WHEN DRIVING. WHEN THE VEHICLE IS IN MOTION AND SLOWING DOWN TO MAKE A TURN THE VEHICLE STOPS RUNNING AND THE WHOLE ELECTRICAL SYSTEM TURNS OFF SO THERE IS NO POWER STEERING, NO BRAKES, THE WHOLE ELECTRICAL SYSTEM FAILS. THE STABILITY CONTROL LIGHT COMES ON AFTER A FEW SECONDS AND STAYS ON UNTIL YOU PULL OVER TURN THE KEY OFF AND THEN BACK ON. THE VEHICLE RESTARTS AFTER YOU DO THIS BUT IT HAS HAPPENED 4 TIMES IN THE LAST 3 DAYS. *TR

VEHICLE WAS IN MOTION ON A HIGHWAY. MY 2015 TOWN AND COUNTRY WAS NOT EQUIPPED WITH A SPARE TIRE. WE HIT A STONE THAT PUNCTURED THE SIDE WALL OF A FRONT TIRE. THERE WAS NO WAY THE COMPRESSOR PROVIDED WITH THE VEHICLE WOULD INFLATE THE TIRE. THERE NEEDS TO BE A SPARE TIRE IN A VEHICLE. THE FIRST HALF DOZEN CARS I OWNED HAD A FULL SIZE SPARE. SINCE THEN THEY HAD ECONO SPARES (DONUTS). THE LAST TIME I HAD A FLAT, I WAS ABLE TO CHANGE TIRES AND MAKE IT HOME. THE PUNCTURE I ENCOUNTERED THIS TIME HAPPENED 11:00 PM, NO ONE TO GIVE ASSISTANCE. NEAREST TOWING SERVICE WAS 20 MILES AWAY. WHY WAS CAR COMPANIES ALLOWED TO MAKE A SPARE TIRE A $350 OPTION? THE FANCY PUMP THEY PROVIDES THAT COMES WITH A RECHARGE CANISTER COST MORE THAN A SPARE TIRE. YOU PEOPLE REQUIRE SEAT BELTS AND AIR BAGS. WHAT HAPPENED TO THE SAFETY SPARE? WHAT WOULD MY WIFE HAVE ONE IF I WASN'T THERE. NO SPARE IS MORE DANGEROUS THAN NO SEAT BELT. DO A SAFETY RECALL AND REQUIRE THE ADDITION OF SAFETY SPARE TIRES. MY WIFE COULD HAVE CHANGED THE TIRE. RON SHOEMAKER

THE DRIVERS SIDE REAR SLIDING DOOR (AUTOMATIC) DOES NOT FULLY LATCH, ESPECIALLY DURING HOT DAYS. IT CONTINUES TO TRY AND FULLY LATCH UNTIL I MANUALLY CLOSE IT BY HITTING THE AREA WHERE THE LATCH IS WITH A HIP OR FIST. AT TIMES IT WILL SET OFF THE ALARM WHILE STATIONARY IF THE DOORS ARE LOCKED AS THE DOOR WILL EVEN ATTEMPT TO OPEN ON IT'S OWN. BASED ON OTHER REPORTS I'VE READ OF PEOPLE HAVING THIS SAME PROBLEM, THEIR DOORS HAVE EVEN UNLATCHED WHEN DRIVING. THIS IS A MAJOR CONCERN AS IT POSES A SAFETY HAZARD AND BASED ON RESEARCH I'VE CONDUCTED IT'S A KNOWN PROBLEM FOR THIS MODEL YEAR. PLEASE SEND TO CHRYSLER. THANK YOU!

MY WIFE WAS DRIVING HOME ON THE HIGHWAY, WHEN THE TRANSMISSION STARTED MAKING A WHINING NOISE AND WOULD BARELY MOVE, SO I CHANGED THE FILTER AND FLUID, HELPED FOR ABOUT 500 MILES, THEN DID IT AGAIN, SO I REPLACED THE FILTER AND FLUID AGAIN, AND SAME THING, STARTED DOING IT AGAIN AROUND 500 MILES. *TR

MY VEHICLE WAS STRUCK ON THE REAR PASSENGER DOOR BY ANOTHER VEHICLE TRAVELING ROUGHLY 45-50MPH, MY VEHICLE WAS TRAVELING ROUGHLY 25-30MPH ON A CITY STREET. MY VEHICLE SUSTAINED MAJOR DAMAGE, INCLUDING THE BACK WINDOW SHATTERING AND GLASS SHARDS FILLING THE CAR. NONE OF THE AIRBAGS DEPLOYED. AS A RESULT, I HAD CUTS FROM GLASS, AS WELL AS A CONCUSSION.

THE TRANSMISSION HAS BEEN SLIPPING AND ALSO SOMETIMES WHEN I ACCELERATE IT STICKS IN 2ND GEAR AND THEN HAVE TO PULL OVER AND SHUT OF CAR THE START AND THE PROBLEM GOES AWAY. I KNOW THERE WAS A RECALL FOR 2015 CHRYSLER TOWN AND COUNTRY'S AND FEEL MINE WAS MISSED IN THE RECALL. I WOULD LIKE THIS INVESTIGATED.

CAR WONTS START HAS A FLASHING CHECK ENGINE LIGHT AND A LIGHTING BOLT ON CAR HAS DON'T THIS LIKE 10 TIMES NOW. I HAVE RESEARCHED AND I SEEN THEY HAD A PROBLEM WITH THIS SAME PROBLEM ONCE BEFORE.

I WAS DRIVING AT 45 MPH WITH MY ADULT DAUGHTER IN THE PASSENGER SEAT. SHE HAD HER SEAT BELT ON AND WITHOUT ANY WARNING, COLLISION OR TURNING MOTION THE PASSENGER SEAT HEADREST EXPLODED HITTING HER IN THE HEAD. BECAUSE OF THE SAFETY OF MY FUTURE PASSENGERS I SECURED AN APPOINTMENT AT GALEANA CHRYSLER DEALERSHIP IN FORT MYERS, FLORIDA. ON 3/11/20 I PURCHASED A NEW HEADREST AT A COST OF $683.73 AND HAD IT INSTALLED ON 3/25/20 FOR AN ADDITIONAL COST OF $155.28. AT MY ORIGINAL VISIT TO THE DEALERSHIP ON 3/11/20 I CALLED THE CHRYSLER REIMBURSEMENT CENTER (TALKED TO MEGAN) AND SHE SAID THE COST WOULD BE PAID BY CHRYSLER DUE TO THE SAFETY ISSUE. ON 6/22/20 WE RECEIVED OUR REJECTION FOR REIMBURSEMENT FROM MOI A REIMBURSEMENT SPECIALIST AT CHRYSLER. OUR CASE NUMBERS AT CHRYSLER WERE 75899352 AND 76536023 . TWO CASE NUMBERS WERE ASSIGNED BECAUSE THEY LOST THE FIRST ONE. MY FIRST CONCERN IS THE SAFETY OF MY PASSENGERS AND MYSELF. THIS WAS NOT COSMETIC BUT A SAFETY ISSUE THAT SHOULD BE THE RESPONSIBILITY OF CHRYSLER. THANKING YOU IN ADVANCE FOR YOUR ASSISTANCE IN THIS MATTER.

OPEN AIR BAGS FRONT DRIVER FACE AND KNEE PLUS FRONT PASSENGER AIR BAG OPEN AT SPEED 0000 ON HWY STOP AND GO TRAFFIC

SINCE THE BEGINNING OF THIS YEAR, THE DRIVER SIDE SEATBELT HAS OPENED ITSELF (UNLATCHED ITSELF) 5 TIMES WHILE DRIVING.

A/C EVAPORATOR FAILURE AT 85,148 MILES. A/C REFRIGERANT LEAK THROUGHOUT THE ENTIRE FRONT CABIN. REPLACED WITH A NEW FACTORY A/C EVAPORATOR, SERVICED AND REPLACED WITH NEW A/C REFRIGERANT. FAILURE AGAIN AT 87,200 MILES. POTENTIALLY FAULTY DESIGN IN A/C EVAPORATOR.

DRIVERSIDE PASSENGER DOOR LOCK ACTUATOR FAIL. DOOR WILL NOT OPEN STUCK IN THE LOCKED POSITION. IT WILL NOT OPEN MANUALLY EITHER. VEHICLE WAS IN THE PARKED POSITION. WENT TO OPEN IT AND IT WOULD NOT OPEN AT ALL HAD TO HAVE THE KIDS GETS OUT ON OTHER SIDE.

FAULTY TIPM, RESULTING IN ENGINE TO STOP RUNNING WHILE VEHICLE WAS IN MOTION, THEN COULD NOT RESTART.

WHEN I DRIVE IN HIGHWAY AND TRYING TO A FULL STOP BECAUSE OF TRAFFIC THE CAR SHUTS OFF . IN THE STOP SIGN WHEN I MAKE FULL STOP THE CAR JUMPING LOOKS LIKE THE GEAR IS NOT GOING DOWN. EVEN WHEN I DRIVE UP HILL THE GEAR IS NOT GOING UP. *TR

WHILE STOPPED AT A TRAFFIC LIGHT, THE DRIVERS SIDE HEADREST UNEXPECTEDLY BURST APART. IT SEEMS THAT THE PLASTIC PIECE INSIDE DESIGNED TO HOLD THE SPRING MECHANISM IN THE SAFETY RESTRAINT SYSTEM BROKE.

I WAS DRIVING ON THE INTERSTATE WHEN I FELT ISSUES WITH THE TRANSMISSION AND SMELT SOMETHING BURNING. I WAS FORTUNATE THAT THERE WAS A REST AREA NEARBY AND PULLED OFF THE HIGHWAY TO INSPECT. WHEN I PULLED INTO THE PARKING SPOT, I DID NOT NOTICE ANY PUDDLES ON THE GROUND. BY THE TIME I GOT OUT OF THE CAR, THERE WAS A HUGE PUDDLE OF OIL ON THE GROUND AS WELL AS I COULD SEE OIL DRIPPING FROM UNDERNEATH THE VAN. I IMMEDIATELY TOOK IT TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT PUMP FAILED REQUIRING REPLACEMENT OF THE ENTIRE TRANSMISSION.

I HAVE MY CAR FOR 2 YEARS , IT DRIVE FINE AND YET I HAVE AN ENGINE LIGHT ON ALL THE TIME, TRANSMISSION IS VERY GOOD AND SO IS THE ENGINE, MY CAR WAS CHECKED SEVERAL TIME BY MECHANIC AND NO PROBLEM HAS BEEN DETECTED . YET THE ENGINE LIGHT IS STILL ON CANNOT PASS INSPECTION

THE PASSENGER DOOR LOCK ACTUATOR DOES NOT FUNCTION CORRECTLY AND DOES NOT RELIABLY LOCK THE DOOR. THIS STARTED ON 12/02/2019 AND THE VEHICLE HAD ONLY 35000 MILES ON IT. DOORS THAT DO NOT LOCK WHEN THE VEHICLE IS IN MOTION IS AN EXTREME DANGER AND SHOULD BE RESOLVED BY CHRYSLER.

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE TRANSMISSION FAILED TO SHIFT AS DESIGNED, WITHOUT WARNING. THE VEHICLE WAS TOWED TO TYSON MOTOR (1 SW. FRONTAGE RD, SHOREWOOD, IL 60404, (815)741-5520), WHERE THE CONTACT WAS PROVIDED AN ESTIMATE OF $6,000 TO REPLACE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 88,130. *LN CONSUMER STATED VEHICLE NOT LISTED UNDER RECALL LIST.*JB

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE REAR SLIDING DOOR DID NOT OPEN. THE VEHICLE WAS TAKEN TO COURTESY FORD (3533 N VERMILION ST, DANVILLE, IL 61832) WHERE IT WAS DETERMINED THAT THE DOOR ACTUATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

I HAVE STARTED HAVING PROBLEMS WITH THE DRIVERS SIDE HEAT NOT WANTING TO WARM UP WHILE THE PASSENGER SIDE STILL GETS HOT. AFTER A WHILE OF LETTING THE HEAT RUN ON DEFROST YOU CAN TURN THE HEAT TO THE VENTS AND THE DRIVERS SIDE WILL BE LUKE WARM WHILE THE PASSENGER IS STILL HOT.

THIS VEHICLE WAS DRIVEN BY MY WIFE WITH MY KIDS INSIDE THE VEHICLE. ALMOST CAUSING A ACCIDENT WHICH NOW CONCERNS ME FOR THE SAFETY OF MY FAMILY. THE GEARS ON THIS VEHICLE STOP FUNCTIONING OUT OF NOWHERE. I'M CONFUSED ON HOW A VEHICLE LIKE THIS WHICH IS SUPPOSE TO BE RELIABLE ESPECIALLY TO FAMILIES THAT TRAVELS IN THESE VEHICLES. THIS VEHICLE IS ONLY 4 YEARS OLD AND ONLY HAS AROUND APPROXIMATELY 60,000 MILES. THIS SHOULD NEVER HAPPEN TO THIS VEHICLE UNLESS IT IS PART OF THIS RECALL. IT HAS NOT BEEN DRIVEN THAT LONG AND STILL HAS LOW MILES. PLEASE HELP ME TO FIX THIS PROBLEM AND GET MY FAMILY TO FEEL SAFE AGAIN IN OUR VEHICLE. THANKYOU

TL* THE CONTACT OWNS A 2015 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING APPROXIMATELY 45 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO STEPHEN WADE CHRYSLER JEEP DODGE RAM (855-227-3516, LOCATED AT 1724 HILTON DR, ST. JOHN, UTAH 84470) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.

PASSENGER SIDE HEADREST EXPLODED WHILE DRIVING (ON A PAVED ROAD IN FLORIDA) FOR NO REASON. COULD HAVE BEEN EXTREMELY BAD OR FATAL IF THEIR WAS A PASSENGER SETTING IN THE SEAT.

WILL NOT SHIFT PROPERLY

IN MAY 2018, MY VAN LOST ALL POWER WHILE DRIVING ON THE FREEWAY. I WAS ACCELERATING, AND HAD COMPLETE LOSS OF VEHICLE POWER BUT MAINTAINED ELECTRICAL (LIGHTS/RADIO). MY CAR WAS TOWED AND I HAD A DIAGNOSTIC PERFORMED. I HAD THE TOTAL INTEGRATED POWER MODULE REPLACED (TIPM). RECENTLY I HAVE EXPERIENCED INTERMITTENT ISSUES SUCH AS WINDSHIELD WIPERS ACTING UNCONTROLLABLE, RADIO NOT FUNCTIONING AT PERIOD OF TIMES. JUST LAST NIGHT (NOVEMBER 2019) MY CAR LOST ALL POWER AGAIN WHILE DRIVING AND I ENDED UP ON THE SIDE OF THE FREEWAY YET AGAIN. THE SAME THING HAPPENED, THE ACCELERATOR WAS PRESSED AS I WAS DRIVING ON THE FREEWAY AND THE RPM JUST DROPPED STRAIGHT TO 0. I SOON LOST MY POWER STEERING BUT WAS STILL ABLE TO GET THE CAR TO THE SIDE OF THE ROAD. I STILL HAD LIGHT/RADIO FUNCTION. THE CAR WOULD NOT RESTART. I HAD IT TOWED AND IT IS MY TIPM YET AGAIN.

EVERY YEAR SINCE OWNING THIS VEHICLE I'VE HAD TO REPLACE A HEADLIGHT FROM BURNT BULBS TO FULL HEADLAMP REPLACEMENT. MY MESSAGE CENTER ON THE DASH NEVER INDICATES HEADLIGHT IS OUT. I'VE OWNED MY 2015 CHRYSLER TOWN AND COUNTTRY LIMITED PLATINUM FOR 5 YEARS AND HAD TO HAVE THIS ISSUE RESOLVED EVERY YEAR. I'VE HAD THE DEALER DO THE REPAIRS EACH TIME SO IT CAN BE DOCUMENTED.

THIS CAR IS A MELON. IT IS LESS THAN 4 YEARS OLD AND IN THE PAST SIX MONTHS I HAVE HAD TWO MAJOR ISSUES. THE TRANSMISSION DIED AND THERE IS A RECALL ON OTHER CHRYSLER TOWN AND COUNTRY'S FOR THIS SAME PROBLEM BUT NOT MY CAR. NOW THE ELECTRICAL CONTROL UNIT THAT CONTROLS ALL THE ACTIONS OF THE VEHICLE (WIPERS, TURN SIGNALS, ETC) HAS DIED AND HAS TO BE REPLACED.

I WAS DRIVING ABOUT 30 MPH. I HAD TURNED ON THE DEFROST FOR ABOUT 20 MIN. WEATHER WAS ABOUT 70 DEGREES OUTSIDE. ALL OF A SUDDEN I HEARD A LOUD BANG SOUNDED LIKE A GUNSHOT. THEN IT SMELLED LIKE SOMETHING BURNING AND THE REAR GLASS JUST SHATTERED. HELD TOGETHER BY THE TINT BUT COMPLETELY SHATTERED. I BELIEVE THE REAR DEFROST EXPLODED SOMEHOW.

ABOUT 1 YEAR AGO, A PIECE OF METAL DOOR TRIM CAME OFF THE FRONT PASSENGER DOOR OF OUR VEHICLE WHILE IN MOTION. SINCE IT WASN'T COVERED UNDER WARRANTY, WE HAD TO PAY FOR PARTS AND LABOR TO HAVE THE PIECE REPLACED (~$150). ON WEDNESDAY 10/9/19, THE SAME TYPE OF TRIM CAME OFF ON THE DRIVER'S SIDE DOOR OF THE SAME VEHICLE WHILE MY WIFE WAS TRAVELING DOWN AN INTERSTATE. FORTUNATELY, IN BOTH INSTANCES, NEITHER PIECE STRUCK ANOTHER VEHICLE. ASIDE FROM THE FACT THAT THE PIECE IS NOT COVERED UNDER WARRANTY (THE VEHICLE HAS PASSED THE MANUFACTURER WARRANTY PERIOD) AND COSTS MORE FOR SOME REASON EVEN THOUGH IT APPEARS TO BE THE SAME TYPE OF TRIM AS ON THE PASSENGER SIDE DOOR, THE BIGGER CONCERN IS THAT A PIECE OF TRIM LIKE THIS THAT BECOMES LOOSE AND FALLS OFF AT A HIGH RATE OF SPEED IS AN OBVIOUS SAFETY HAZARD TO OTHER MOTORISTS. THEREFORE, I CONTACTED THE DEALERSHIP TO ALERT THEM TO THIS ISSUE. I WAS TOLD BY THE DEALERSHIP THAT THEY TOO HAVE IDENTIFIED THIS AS AN ISSUE AS WELL WITH OTHER SIMILAR VEHICLES AND HAVE FORWARDED THE ISSUE UP TO CORPORATE. UNFORTUNATELY, CORPORATE DOESN'T FEEL THAT SUCH AN ISSUE RISES TO THE LEVEL OF A SAFETY RECALL - YET IT HAPPENED TWICE ON OUR VEHICLE ALONE. CORPORATE ALSO SAID THAT THEY WILL NOT COVER THE COST OF THE PIECE TO BE REPLACED BECAUSE OF THE VEHICLE BEING OUT OF WARRANTY. IN MY PERSONAL OPINION, WHETHER A VEHICLE IS IN OR OUT OF WARRANTY DOESN'T NEGATE OR EVEN LESSEN THE HAZARD AND POTENTIAL IMPACTS ASSOCIATED WITH THAT HAZARD - ESPECIALLY ON A VEHICLE THAT IS ONLY 3 1/2 YEARS OLD. MY BEST ASSESSMENT OF THE CAUSE OF THIS INCIDENT APPEARS TO BE RELATED TO THE TRIM DESIGN AND THE MANNER IN WHICH IT IS INSTALLED ON THE DOOR. IT ALSO APPEARS THAT, OVER TIME, VIBRATIONS FROM THE VEHICLE WHILE IT IS IN MOTION MAY CAUSE THE TRIM PIECE TO LOOSEN AND ULTIMATELY FAIL.

THE CAR WAS IN MOTION DRIVING AND STARTED TO STOP AND OVERHEAT. WE TOOK IT TO GET THE CODES LOOKED AT FOR THE PROBLEM AND THE P0944 CODE IS SHOWING FOR HYDRAULIC PRESSURE UNIT LOSS OF PRESSURE. WHICH IS SPECIFIC TO THE REFERENCE NUMBER 16V461000 NHTSA RECALL BULLETIN POWERTRAIN AUTOMATIC TRANSMISSION.