2014 Dodge Durango Complaint Log

The “racetrack” tail light on my wifes Durango is completely burnt out due to water infiltration in the assembly, which is a now known issue for multiple drivers of a Durango. With that being said, since it’s been burnt out, my wife has almost been rear ended 3 times now and I believe it could have something to do with 90% of tail lights that is equipped with the vehicle is now burnt out due to a flaw in manufacturing. It is also a $1000+ repair being you have to replace the entire assembly. Her application of the brakes would be more well known if the entire assembly illuminated and make safer driving conditions for her and others. I understand the product needs replaced but with it being a now known flaw, I don’t believe it should be at the expenses of the vehicle owners.

Due to the 2014 dodge Durango not having a proper seal on them the race track light on my 2014 dodge Durango has been halfway burnt out and there is no reason for me to have to pay $1200 when this is a safety hazard this should be a recalled this is ridiculous. It is not safe it could cause electrical fire a short I’ve worked for emergency services and I will tell you now if your lights on the back of your car do not work properly, it is very highly dangerous.

A new 3.6 Pentastar engine was installed in my 2014 Dodge Durango in July 2019, this repair was over $5,000 and FCA only granted a $1300 goodwill towards the cost. After maintaining the vehicle with a new engine in it, this engine is now failing too. The problem is due to the right cylinder head being damaged. This has caused a knocking noise emitting from the engine and rough idling whenever the vehicle is on. A tune up was done last year in December when check engine light came on, with new spark plugs and filters put in but this has not solved the issued. Taking the vehicle back to mechanic to do further diagnostic, a pressure test was done showing the 6 cylinder had no pressure. A damage head with possible damage to crankshaft rods and rocker arms. This vehicle is our main vehicle for our family, and the price to repair this damage on the second engine this car has had is too high. If we continue driving this vehicle, we would result in total power failure, worst case a blown engine. Complaints have been filed with Attorney General of the state of Florida along with the Better Business Bureau.

Rear liftgate strut stud ball mount broke and the tailgate slammed on my wife’s head. She was knocked to the ground and her neck has hurt for months now.

1. Active Head Rest Inadvertent Deployment Driver's side 2. seat warmers and steering wheel warmer won't turn off unless vehicle is turned off and on again.

Fuel filler neck broke off where you fill up gas tank,leaving it unprotected

The rear light bar in my vehicle has repeatedly failed in my nine years of ownership. It first occurred in 2015 under the 36,000-mile warranty, followed by three more failures every two years, with the latest at 84,000 miles in 2024. This issue is tied to a design flaw. The light bar is prone to water ingress, causing light source failure and attributed to a manufacturing defect by the dealership. The cost of replacement is $2,100, and Arapahoe Dodge in Centennial, CO, acknowledges it as a widespread problem in Dodge vehicles with this part. Despite replacements, the issue persists, calling for a recall to redesign and replace the faulty units. Functioning as a crucial safety component in the braking system, the failure of the brake light significantly increases the risk of rear-end collisions. I initiated a ticket with Chrysler, but the representative lacked knowledge. Suggestions of a factory technician assisting at the dealership were met with uncertainty. There are no warning signs before the LED fails, with water accumulation being the only indicator. In summary, the recurring failure of the light bar poses a significant safety risk, acknowledged by the dealership. The cost of replacement is substantial, warranting a recall for redesign. Communication gaps with Chrysler and the lack of warning signs compound the issue, emphasizing the urgency for resolution.

While driving down the interstate, the passenger headrest deployed and hit my husband in the back of the head, jarring him and hurting his neck. This is the second time this has happened, the first time was on the driver’s side and dodge repaired the issue. The plastic clips holding the metal latching mechanism snapped and the headrest deployed. I called the dealership and was told there were no recalls. There were no warning lights or signs that this was going to happen. At this time I have not turned it into insurance or filed a police report because it was a faulty piece of equipment within the car. If this would have happened on the driver side, it could have caused a wreck or knocked the driver unconscious. Even in the passenger seat, this causes serious injury concerns to the neck and head.

Upon arriving home, I parked the car in the garage. As I was collecting my belongings to exit the car, the driver's headrest "exploded" sharply striking me in the back of the head. While I was uninjured - beyond the resulting headache - this appears to be a defect with the vehicle. On inspection, it appears the plastic retaining bar failed causing the headrest to separate.

The seatbelt pulled out and won’t go back in.

Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.

While driving all sensors began flashing simultaneously. I took to mechanic and a few codes turned up. One for speed messages. One for can bus and the other was U0001. Took to dealership service and they had it for a week. After charging battery all sensors were cleared. Same day driving home all sensors came back on simultaneously. Car began making noises and driving in limp mode windshield wipers turned on by themselves. Took car to Firestone to check battery. They replaced battery. Sensors were still flashing all the way home but no other problems. Next day i lost power steering and ability to brake. Nearly crashing the Durango. I eventually was able to pull wheel and get to side of road. I tried to turn off engine,, but it would not turn off nor would the shifter allow me to shift to park. I sat in idle for a few moments and turned car off. I was near my home so drove home.. very difficult to steer. Then car sensors said to push clutch in . I have an automatic. It went crazy.

The contact owns a 2014 Dodge Durango. The contact stated while attempting to start the vehicle, the brake pedal was depressed; however, the brake pedal became firm, and the vehicle failed to start. Several unknown warning lights were illuminated. Additionally, the buttons on the steering wheel and the display screen failed to function as needed. The dealer was made aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.

Center hatch led strip light leak causing led to go out and back up camera to stop working. Causes hazardous conditions for backing up with camera not working and hazardous conditions while driving because don’t know if the short in few of led lights will cause all tail light/brake lights to short out also.

Occupant Restraint Control (ORC) module failure. Existing Recall for other 2014 Dodge Durangos

Driver side air conditioning blowing hot air when set to low temp. Passenger a d rear all blow cold.

Defect pertains to the front driver seatbelt assembly. The overmold of the seatbelt pillar loop has cracked causing part deformation that pinches the webbing. Webbing is able to be extracted from the seatbelt retractor assembly, but, to some extent has retraction issues. This was an issue on the front passenger seatbelt assembly several years ago, and was replaced by the dealership. It has now occurred on the driver side seatbelt assembly. I am concerned that this problem could lead to poor coupling of an occupant to the vehicle who is buckled in a position with this defect and unaware. If an occupant leans forward in their seat, a significant amount of webbing slack can be left in the system leading to a poor webbing path over the occupant torso, and/or poor coupling between the upper torso of the occupant and the belt / vehicle. This may also change the dynamics between the webbing and crash locking tongue and lead to unexpected performance characteristics.

Headrest deployed under normal driving conditions

While driving down the road, the driver headrest popped open at random, thrusting my neck and head forward. Once parked, I saw that a plastic piece had broken that holds the headrest system together.

Durango has HID headlights. Sometimes one or both headlights do not come on. It is not the headlight bulbs. This is an intermittent problem. Sometimes left doesn't light and sometimes right doesn't light. Safety of driving at night to my family and anyone else on the road is compromised! Many reports of this same problem on cars and trucks with HID headlights. The problem has been reproduced at dealer.

Unknown All outboard seatbelts are not retracting. When inspected further there are cracks in the plastic holding the seat belt up and they retract fine behind that. All 4 seat belts will need replaced to work properly.

Driver side headrest deployment

Rackin pinion, does not through engine light when issues arise, jerking, Lumbar in drivers set stop working, 120v outlet came out, water in back lumanis lamps, radio and all dash components do things on its own.

Dodge Durango Race track tail light. Whole lower left side bulb out and license plate lights due to water entering that area. When you lift the truck water pours out of the light area. Dangerous to drive not sure when the whole light will give out. This is a defect on tons of Durango’s and is a safety hazard to drive. You never know when the whole light will go out do to this defect. Some will get in a accident because of this. If some can’t see your brake light especially at night this will cause a accident! In addition the police pull you over for a bad light and now no license plate lights due to this water issue .

DRIVERSIDE FRONT HEADREST JUST POPPED FOR NO REASON. LOADING KIDS IN SUV AND IT JUST POPPED, MARCH 8TH 2023 NO REASON OR EXPLINATION I CONTACTED CRYSLER CORP THEY TOLD ME THERE IS NOTHING THEY CAN DO TO HELP ME AND THAT ITS NOT COVERED THEY CAN GIVE A PRICE ON A NEW HEADREST

When I made it to my home town I went in got gas for my truck and then a few hours later my check engine light came on so I took it to O’Reillys and got it checked out they said my second shift wasn’t responding so I took it to Dodge green and they said my transmission went out.

Jan 24 , 2023. Drivers Active Headrest was deployed. No incidents/accidents and must be replaced looks like the plastic retaining hooks malfunctioned. must be replaced. UNKNOWN exactly what happened. Hea

The passenger head rest popped/exploded and juts forward and will not close back. I was advised that it is an airbag recall issue. However after checking my vin nothing is shown listed here. On a google search it says there is a ten year unlimited mile recall.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the electrical system failed to function as needed. The brake warning, the cruise control, and the check engine warning lights were illuminated. Additionally, the heater control valve failed to work as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 156,000.

We were driving down the interstate, and the active head restraint deployed for no reason. I was in the passenger seat. It hit me hard in the back of the head. I didn’t know what had happened. It felt like we had been hit by a car. I can’t imagine this happening if you were in the drivers seat! This is so dangerous! I am having head/neck issues now! I have an appointment with Dodge to inspect my headrest this week. I have been scared to drive my car. I’m worried the drivers side will do the same! I had no idea this could even happen until I researched afterwards. I saw that others have had this happen to them too.Dodge needs to recall these headrests!

My front passenger seat belt no longer functions properly. It doesn't retract, which means that it doesn't provide adequate protection to passengers in the front seat. I have not taken this to the Dealer for inspection, however I have tried to fix this and am unable to get it to work properly.

Replace oil filter housing and sensor 3 times on vehicle within 2 years. This was completed twice at the dealership and once at a body shop. Driver side window motor control Button fell off and inside Spring broke.

Rackin pinion, Lumbar drivers seat stopped working, 120v outlet came out, jerking at pulling off, all dash components do things when ever. Electrical issues within radio and dash.

While traveling east upon Illinois Route 62 at an estimated speed of 50 mph without warning the driver’s side active head rest (AHR) activated and deployed striking the driver in the back of the head causing a minor headache. At this time, the active head rest is available for examination and the local Dodge Dealer will be notified for assistance with the repair. Since the incident just occurred, the active head rest has not yet been inspected. Prior to the active head rest being deployed there was no warning lights or messages. Fortunately, there was no reported traffic accidents or other injuries reported.

The passenger headrest exploded/ ruptured when the car was turned on. The headrest is unusable, during detonation of the failed part it can and will startle the person in the seat and or cause damage to them. We will be taking it to the dealership for further evaluation.

SEAT BELTS DO NOT RETRACT WITHOUT HELP

Manifold bolts regularly break on Dodge Durango V8 vehicles. Mine are broken, which results in exhaust leak and interferes with the exhaust system, leading to engine check lights and potentially other performance or emissions issues. Symptoms include a loud ticking sound that comes from the engine bay at startup. FCA issued a service bulletin on this known problem and many customers have reported this issue on internet forums dedicated to this vehicle. Several customers have had these bolts break multiple times. The engine block and the manifold are different materials so they expand at different rates with increase in temperature. This places excess stress on small diameter bolts, which eventually fail due to this defect.

The engine was making a loud clicking noise as soon as I started it up. I towed it to the dealer (Sports Durst) and the diagnostic said the engine needs rebuilding. The SUV has only 80.041 miles on it and the engine has deteriorated is a common problem with this mileage. There are comments all over the internet about the Hemi 5.7 engine failing around 80,000 miles. I should not have to pay to repair an engine this is already defective when it leaves the factory.

Campaign: P14 While driving in wet/rainy conditions, the vehicle failed to brake and instead sped up.

Service airbag system, service antilock brakes, service transmission, service shifter suddenly appear. Ater pulling over and turning it off the car went dead. Just spent $1500 for a new computer and two days later I have service airbag system. I have videos of the chaos. If this car is in an accident the airbags will not go off and passengers will be unprotected. The electrical issues in this car are beyond comprehension. Chrysler needs to take responsibility before it causes a catastrophic injury. The behavior of this vehicle is unacceptable and unsafe.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front headrest detached, striking him in the back of his neck. The contact suffered a headache and a sore neck; however, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 197,000.

headrest activated while the vehicle is parked in my garage.

Was parked and inside the car when the driver headrest deployed.

I was at a stop sign driving home from work. As I stopped at the stop sign, the front passenger side seat, headrest exploded from the backing portion of it. It sounded like a gun shot. Now I am afraid the Driver's side will eventually do the same. I am calling the Dodge Dealership that I have my vehicle service tomorrow morning.

The front passenger active headrest restraint deployed randomly, without cause. It appears the hinges inside that hold it closed developed cracks and failed, allowing it to deploy. Yes, it is available for inspection upon request. It smacked the passenger in the back of the head fairly hard and caused a distraction for everyone in the car as it was sudden and loud. The vehicle has not been taken in for service, I will replace the part on my own. No one has inspected the headrest. There were no warnings of any sort before this happened.

Passenger side Head rest deployed for no reason No safety issues. Have not ‘contacted dealer. No inspections conducted. No warnings

Without warning, the Driver-seat active head restraint (AHR Head Rest) deployed WHILE DRIVING ON THE HIGHWAY nearly resulting in an accident. There were no sudden stops, sudden movements of the vehicle, nor were there any bumps or pot-holes; I was simply driving down the highway. It's like a punch to the back of the head, while driving, creating an extremely unsafe situation, especially in heavy traffic. Vehicle has not yet been inspected.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at 65 MPH, the spoiler detached from the vehicle without warning. The contact stated that no cars were damaged and no one was injured due to the failure. The dealer and the manufacturer were both notified of the failure and both informed her that the failure was not covered under recall or warranty. The contact took the vehicle to an independent mechanic where the electrical tape was placed over the loose wiring that resulted from the failure. The vehicle had yet to be repaired. The failure mileage was approximately 106,000.

Passenger side 3rd row seat belt does not retract. Both outboard seats in middle row must be manually retracted and drivers seat belt is becoming sluggish to retract and needs to be manually retracted at times

Internal failure of catalytic converter and body control module