2017 Dodge Durango Complaint Log

THE OFFICER DRIVING THIS VEHICLE HAD PUT THE VEHICLE IN PARK. THIS VEHICLE HAS THE ROTARY KNOB STYLE GEAR SELECTOR. THE OFFICER WAS GETTING HIS K9 PARTNER'S FOOD AND WATER READY IN HIS BACKYARD. ACCORDING TO THE OFFICER, AFTER ABOUT 10 MINUTES, HE HEARD A LOUD NOISE. WHEN HE WENT TO INVESTIGATE THE NOISE, HE FOUND THAT THE SUV HAS DROVE THROUGH HIS GARAGE DOOR. THE OFFICER STATES THAT THE GEAR INDICATOR SHOWED THAT THE VEHICLE WAS IN PARK.

THERE IS A DISTINCT THUD OR LOW PITCHED BANGING SOUND WHEN DRIVING OVER A TRANSITION CURB FROM A CITY STREET INTO A SERVICE TYPE DRIVEWAY OR VICE VERSA, DRIVING OVER MAN HOLE COVERS, DRIVING OVER INSIGNIFICANT ROADWAY POT HOLES, HITTING SHARPER BUMPS IN THE ROADWAY. MOST TIMES THERE WILL BE A SIDE TO SIDE MOTION, BUT ALWAYS A BANG OR THUD AT THE LEFT REAR SHOCK ASSEMBLY AT SPEEDS BETWEEN 25 TO 40 MPH. THIS CONCERN HAS BEEN PREVIOUSLY ADDRESSED FROM THE NHSTA TO CHRYSLER DATING BACK TO 2011 AND CHRYSLER HAS ISSUED 4 TSB'S THAT CONTINUE TO BE INEFFECTIVE. CHRYSLER CONTINUES TO IGNORE THE SAFETY RELEVANCE, REGARDING THE VEHICLES REAR SUSPENSION.

AFTER TWO DAYS OF USE AND THREE HUNDRED TOTAL MILES ON MY VEHICLE I DISCOVERED AN OIL LEAK. VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE TECHNICIANS INFORMED ME THAT THE LEAK FROM THE REAR MAIN SEAL ON THE TRANSMISSION. THE VEHICLE WAS REPAIRED, THE NEXT MORNING I NOTICE OIL LEAKING FROM THE SAME AREA. I TAKE THE VEHICLE TO THE DEALERSHIP FOR A SECOND TIME AND AFTER A COUPLE OF DAYS I WAS INFORMED THAT THE VEHICLE HAD A DEFECTIVE OIL PAN THAT NEEDED TO BE REPLACED. A WEEK GOES BY AND THE DEALERSHIP INFORMS ME THE VEHICLE IS READY FOR PICKUP. THE NEXT DAY I CONTACT THE DEALERSHIP TO ARRANGE TO PICK UP THE VEHICLE AND WAS TOLD THE LEAK IS STILL PRESENT WHICH RESULTED IN A STAR CASE WHICH THE MANUFACTURERS ENGINEERS ARE ASSISTING THE LOCAL TECHNICIANS IN RESOLVING THE ISSUE. APPROXIMATELY TEN DAYS LATER I WAS TOLD THAT THE TRANSMISSION PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE IS CURRENTLY IN THE SHOP WITH NO RESOLUTION BY THE MANUFACTURER. AFTER REVIEWING COMPLAINTS FILED ON WEBSITE VEHICLE FORUMS I DISCOVERED MANY VEHICLES ARE EXPERIENCING THE SAME ISSUES AS THE ONE I OWN. WITH MY EXPERIENCE TO DATE I FEEL THE MANUFACTURER IS NOT DISCLOSING THE SEVERITY AND EXTENT OF THE PROBLEM INHERENT WITH THE VEHICLE TO ITS CUSTOMERS CREATING A SERIOUS RISK OF INJURY TO THE OPERATORS/OCCUPANTS OF THE VEHICLES INVOLVED. IT IS MY RECOMMENDATION THAT AN INVESTIGATION SHOULD BE INITIATED INTO THIS MATTER. *TR

TL* THE CONTACT OWNS A 2017 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS OIL LEAKING FROM THE BOTTOM OF THE VEHICLE. THE DEALER DIAGNOSED THAT THE REAR MAIN SEAL WAS LEAKING AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHO DETERMINED THAT THE OIL PAN WAS LEAKING. THE OIL PAN WAS REPLACED; HOWEVER, THE REMEDY FAILED TO CORRECT THE FAILURE. AS A RESULT, THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 300.

NO ACCIDENT HAPPENED YET BUT I BELIEVE ONE WILL. THIS CAR IS EQUIPPED WITH A ROTARY TRANSMISSION SELECTOR FOR DRIVE BY WIRE TRANSMISSION AND HAS AN AUTO ENGINE STOP START FEATURE. THIS START STOP FEATURE CAN BE DISABLED AFTER THE VEHICLE IS STARTED, BUT CANNOT BE SET BY DEFAULT TO DISABLE THIS FEATURE. I UNDERSTAND THE FUEL SAVING ISSUE, HOWEVER BUT MANY OF US HAVE BEEN DRIVING FOR MANY YEARS AND WE DO A LOT OF THINGS UNCONSCIOUSLY BECAUSE THESE ACTIVITIES ARE SO COMMON TO US. WHEN THIS FEATURE IS ACTIVATED AND YOU COME INTO YOUR DRIVE WAY, YOUR GARAGE OR A PARKING SPACE AND FULLY COME TO A STOP, THE ENGINE TURNS OFF AND ALL GOES QUIET. SUBCONSCIOUSLY BECAUSE OF A LIFETIME OF DRIVING EXPERIENCE, YOU THINK THE CAR IS OFF, YOUR TRAVEL IS OVER AND YOU ARE READY TO EXIT THE VEHICLE. YOU START TO OPEN THE DOOR AND RELEASE THE BRAKE PEDAL AND THE VEHICLE IMMEDIATELY RESTARTS AND MOVES FORWARD. IF A CHILD OR SOMEONE ELSE OR A BUILDING WALL IS IT FRONT OF THE VEHICLE, A SERIOUS ACCIDENT COULD HAPPEN. PLEASE RETHINK THIS. IT IS NOT AN INTUITIVE PROCESS WHEN WE HAVE YEARS OR DECADES OF A DIFFERENT DRIVING EXPERIENCE. WE THINK THE CAR IS OFF, SAFE TO EXIT. WE NEED A WAY TO DEFAULT DISABLE THIS FEATURE RATHER THAN DEFAULT ENABLE. I KNOW THERE IS AN INVESTIGATION REGARDING DEATH OR INJURY WITH REGARD TO THE TRANSMISSION ON THESE VEHICLES, SPECIFICALLY A CLAIM THAT VEHICLE COULD MOVE WITH SELECTOR PUT IN THE PARK POSITION. I WONDER HOW MANY ACCIDENTS WERE RESULT OF DRIVERS THINKING THE VEHICLE WAS OFF AND THEN IT MOVED. IT MAY BE EMBARRASSING AND NOT BE ADMITTED TO. *TR

I NOTICED THAT THE FRONT LEFT TURN SIGNAL QUIT WORKING. I ASSUMED IT WAS A BURNT-OUT BULB. IN SEARCHING ON THE INTERNET FOR A "HOW-TO" FOR REPLACING THIS BULB (IT'S IN PRETTY CRAMPED QUARTERS), I FOUND THAT IT WAS COMMON FOR THE TURN SIGNALS TO WORK INTERMITTENTLY FOR THIS VEHICLE AND SEVERAL MODEL YEARS BEFORE AND AFTER IT. FURTHER, THERE WAS A DIAGNOSIS OF BURNT CONTACTS THAT WERE THE CULPRIT. IN REMOVING THE BULB, IT APPEARED TO BE NOT BURNT OUT, BUT THE CONTACT WAS BURNT. I REPLACED IT AND THE NEXT DAY IT FAILED TO WORK AGAIN. NOW IT AND THE OTHER ONE WORK INTERMITTENTLY. IN REMOVING THEM, I FIND THAT THE CONTACT IN THE RECEPTACLE IS ALSO BURNT. I FEEL THAT THIS IS A PREVALENT PROBLEM ON THIS VEHICLE MODEL (GIVEN THE INTERNET COMPLAINTS), AND THAT THIS IS A SAFETY ISSUE. FURTHER, I AM REQUIRED (FOR SAFETY REASONS) TO HAVE FUNCTIONING TURN SIGNALS ON THIS VEHICLE. I CONTACTED THE DEALER AND THEY CLAIM THAT THERE ARE NO OUTSTANDING RECALLS ON THIS VEHICLE. BEYOND THAT THEY REFUSED TO COMMIT TO WHETHER THIS WAS A KNOWN PROBLEM OR IF THERE WAS A KNOWN SOLUTION.