2018 Dodge Durango Complaint Log

The hydraulic control unit antilock break system module in vehicle system reads falsely for pressure in primary circuit. I use car for rental service but can no longer use it until it is fixed

Headrest deployed while driving

This is the 4th time in 2 weeks that the ABS system freaked. I was driving and reached 70mph and it randomly will start slowing kick on the check engine light. Blinks and then throws on the abs warning light. This has happened in summer and the 1 time it has rained day before. The system than alerted me to start/stop engine turn off and turn back on. I did do this. This happens though WHEN I am driving. The sensors go off, a few days later. It will happen again. This is extremely dangerous ! I made a video of it this past time

Not just mine but many Durangos from 2014-2022 has a defect in which the rear light bar which has no seal gets wet and burns the led light out, this needs to be addressed and recalled asap, I also have pictures of random Durangos I’ve seen at night with the light out in the same spots.

Track lighting starting to fail. Water accumulation inside the bottom passenger side of track light. 44,000 miles on vehicle. No damage. Presents safety issue with rear visibility. Can cause short in wiring, causing potential fire.

The active headrest restraint deployed in the vehicle with no collision. It deployed randomly. It looks like there is a broken part inside the headrest. I just bought the car. I have complained to the dealer because it wasn't like that when I test drove it but I saw it after I bought it and was driving it home. Could have happened during the final detailing.

on May13th I was slowly pulling into my garage : as I was slowly easing my foot off the brake (but still in contact with the brake pedal), the car suddenly accelerated. I pressed my foot hard on the brake but was unable to stop the car. It was traveling very slowly with only about 5 feet to go when it suddenly accelerated. It struck the water heater which is situated against the rear wall of the garage with enough force to make my neck and shoulders hurt. There was a rubber trash can in front of the heater that may have absorbed some impact. There was a dent in the bumper. Inside the house, on the other side of the wall, the paint and plaster were cracked and somewhat displaced and a bureau pushed away from the wall. This acceleration happened without any warning. This also happened to my 2015 Dodge Durango in Feb 2019. The situation was almost identical; I was almost done pulling into the garage with my foot lightly on the brake when the car suddenly accelerated and struck the water heater, denting it and causing mor extensive damage to 2 walls inside the house. I had my own mechanic and the dealer evaluate that car and they couldn't find anything wrong. I did see reports of this happening to other 2015 Durangos at low speed. We traded in the 2015 Durango to the dealer because of the accident and their assurance that they'd never seen this happen (at the time it wasn't reported in any 2018 Durangos) and we bought the 2018 Durango that was involved in the May 13 acceleration. I plan to call the dealer but am not sure how to remedy the problem

My engine is not cooling while my vehicle drives more will the transmission cool down now my transmission won’t work the correct way

radio and navigation screen, is ghost touching. Just changes settings randomly and often.

Radio/Nav System Change radio stations on its own. The display goes off/on by itself. The nav system suggested wrong location after an address is typed in. It makes the headlight beams goes on and off. The nav does not retain the settings anymore. I called Dodge and the nav/rad system was replaced at no cost to me. Problem resolved.

The driver side headrest deployed on its own

The LCD Screen for my computer has an awkward spot in the top right corner when I bought my vehicle (which only had a very few miles on it). I thought it was just cosmetic and didn't worry much about it. Eventually, the awkward spot spread into a crack across the top of the screen. I have read online that this is a known problem that occurs on many of the vehicles of the same year and make. The screen began to perform on its own, it pushes multiple buttons constantly. This is more than an irritation it is a safety hazard for my family. The screen controls my heat and air, it turns the heat up and down, from hot to cold and hot again. I cannot defrost my windshield, as the air flow continues to switch from blower to blower. The seat warmers turn on and off. I am unable to control them, and my passengers can be burned. My backup camera does not function properly effecting the safety of everyone around us. The screen has pushed emergency call more than once. and totally controls my phone making calls and randomly hanging up on calls as well as muting or turning on and off apps. This is very dangerous for me, as the driver, trying to grab my phone and stop the emergency calls and other things. I cannot start my car using the auto start to warm up and defrost because the vehicle will not stay on defrost it will continuously switch around. The uconnect usually warns me of traffic hazards and storms in my area, as well as posting the speed limit and directions on the screen. Without these items, I put myself and my passengers at risk each time we are in the car. According to many dodge, durango, and general safety forums and blogs I have read, this is a common problem in this vehicle. This should be a safety recall for many reasons. How can I make a claim to get this replaced at no cost.

Tail gate LED brake light fills with water and cause the light to stop working. Because of the design it has the potential for the driver behind not to see the brake lights which can result in an accident. Reported issue to the dealership and the insurance company that I took extra exterior insurance from and they said it happens all the time and wants me to pay hundreds out of pocket. This is a manufacturing defect because it happens to many of this model it’s not fair to the customer. I see many other Durangos with the same issue. Dodge should compensate the customers.

unknown. I have a dodge Durango that the racetrack lights on the tailgate not all are working and I've seen some with all the lights out causing a safety hazard.

The touchscreen continuously freezes and displays a prompt about adjusting the clock settings. The screen pops up repeatedly and beeps making the rest of the touchscreen functions unusable.

2018 Durango GT purchased at 30k miles and the oil pan gasket was already worn and leaking oil. Tensioner and pulley also failed. Seems like Mopar utilize low quality parts in general, as minor as they may seem they are vital for me to operate my vehicle safely.

Rear taillights. The outter section that is lit around, one small section of leds are not working, very common on all the Durangos. Dodge dealership won't pass my inspection. It has nothing to do with brake lights. This should be a recall

My 2018 Dodge Durango radio screen is delaminating from the top of the screen working its way down the screen. The screen also freezes up. To the point where the screen is stuck on even when the vehicle is off. When the screen is stuck I can't control any settings, radio, navigation, back up camera won't show, I can't answer the phone hands free. I'm afraid is draining my battery when it stays on like that, I have to disconnect the battery just for the screen to shut off. The adjust the clock notification constantly pops up on the screen. Its unsafe to have to keep disconnecting the battery in an effort to save my battery. It's unsafe to have to take my eyes off the road, to press the button to close out the adjust clock notification. It's unsafe to not have access to my back up camera to check my surroundings. It's not safe when you have no control over your thermostat. It's not safe to not have access to handsfree function when answering a call. The problem has been diagnosed by the dealership, and they say I need to replace the whole radio. The first appearance of the problem was around January of 2021, that's when the screen started pealing, then the adjust the clock notification started popping up during the summer of 2021 and the screen freezing and won't shut off started January 2022.

I noticed an air bubble looking thing on my radio screen. You can see it in the attached video which is just one example from recent. Then my screen starting doing things on it's own. Changing from on thing to the next on it's own. I spoke with my mechanic who was having similar issues and told me about a group he is part of because there are so many people with this same issue. The screen is delaminating and causing what people are referring to as ghost touches. I think this is a safety hazard because it is distracting to have your screen changing constantly. It will make phone calls on it's own, change from heat to AC and turn the fan from high to low. Having your AC blasting in the middle of winter is no treat. Having your heat blasting summer won't be great either. This is a safety issue as well. This is all controlled by the screen. Imagine someone has epilepsy and this crazy screen causes a seizure? I have contacted Dodge and my local Dodge dealer. Nobody wants to acknowledge the issue because I am out of warranty. Warranty or not it's a safety issue that needs addressed before it causes someone to go off the road due to distractions of the radio doing whatever it wants and controlling all kinds of things in your vehicle. I know I am not the first person to reach out or report this issue. I really hope there is something that can be done before someone gets hurt. Thank you for your time and consideration. I wasn't able to get the filed uploaded for the video but when I hear from someone I will try again.

Water Intrusion caused rear lift gate "racetrack light" tail lights including license plate lights to become inoperable. This poses an obvious risk to safety as the lighting is relied upon by drivers, in dark conditions, to detect the rear of my vehicle. If a driver behind me were to fail to detect the rear of my vehicle, in dark conditions, they could easily collide with the rear of my vehicle. If this were to happen, there is a great possibility that persons in either vehicle could be seriously injured or killed. A simple Google search of this issue would reveal that there are hundreds if not thousands of complaints on the same issue. So far dodge has refused to acknowledge this manufacturer's defect or the possible safety implications it can cause.

The contact owns a 2018 Dodge Durango. The contact stated while driving 55 MPH, the rear camera activated independently, without warning. The vehicle was not taken to be diagnosed or repaired. The manufacturer was not contacted or notified of the failure. The approximate failure mileage was 20,000.

The contact owns a 2018 Dodge Durango. The contact stated that the taillights failed to operate as needed. The vehicle was taken to a local dealer where it was diagnosed with needing the taillights to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure and was awaiting a response. The failure mileage was approximately 55,000.

I have a 2018 DD, and my radio screen is doing the same thing. The screen looks like it has a huge bubble, the "adjust clock " notification constantly pops up, the screen freezes up; where I can't use any of the functions (no radio, no back up camera, no control over the thermostat, no navigation, cant answer the phone etc). I have to disconnect my battery just to get the screen to go off because it wont shut off after the vehicle is turned off.

The 2018 Dodge Durango has a blown rear shock. I have wore shocks out but never seen blown seals. The car barely has 50k and is not covered under warranty, or my extended warranty. They are on backorder and apparently this is not a new problem. The soonest I can get a shock is the 23rd of next month. It is not safe to drive.

Rainwater or going through a car wash leaks water into backend lighting compartment which leads to backend lights not working. You can see the water into the lights. Water leaks out the backend when you open or close the back door. No brake lights could cause accidents. Wiring also corrodes and needs replacement due to water corrosion.

The racetrack light strip on the trunk isn’t water tight. Rain water, melting snow, car washes, etc, cause water and condensation to build up inside the light. This builds up and fries the LEDs in the rear taillights. This then caused an electrical problem that caused a headlight to malfunction. Dodge/Chrysler refused to help me with this. I had to replace it out of pocket and 2 months later my new one had the same problem. I see tons of Durango’s on the road with burnt out taillights due to this issue. The part is over $1,000 and is always on back order because of how often it fails. My car has less than 30k miles and has never been in an accident. This is a safety issues as my taillights are less visible and it causes other lights, such as my headlight to fail as well. They will not issue a recall, this is ridiculous. An over $40,000 car that isn’t waterproof and the manufacturer won’t remedy the problem.

Doing some checking problems with this particular vehicle it seems that the water pump/ radiator has problems. My vehicle has a anti-freeze leak when at idle leaving a stream in the driveway. Thus causing a problem for pets and wildlife. The engine warning light has come on. The a/c compressor makes a noise also. FYI.

The tail light and license plate lights on my 2018 Dodge Durango have shorted out. This issue is happening on models of earlier and later years of the Dodge Durango and there are many forums all over the internet discussing this issue. The light accumulates water in it and shorts out. I have not found any evidence of water in my lights as the thousands of other owners have but the same symptoms of this issue are happening to my Durango even though I keep it in the garage. My lights just went out today and there are less than 45,000 miles on the vehicle. The lights are LEDs so they should last quite awhile. I know the lights are not burnt out because I replaced the license plate lights with new oem ones a few months ago and they are already out again. The tail light on the Durnago is split into three sections, left, center, and right. The center part which is the largest, provides the most visibility for my vehicle while on the road is the section that commonly burns out for the Dodge Durangos as it has with mine. Owners are reporting this issue with less than 7,000 miles on the vehicles. A short can cause a fire. My Durango is garage kept so if that vehicle sets fire, my house, myself, my wife, and my 3 children will all be burned alive. The fact that it is garage kept also makes this issue very ridiculous because it is hardly out in the weather. Especially since I work from home and my wife is a stay at home mother. We hardly go anywhere, especially if it is raining. Another safety issue this may cause is if the tail light is blinking or suddenly begins to blink, drivers behind me may think I am slamming on my breaks and this could cause a pile up on the highway. Pile ups can kill numerous people on the road. While the light is not shinning at all, other vehicles on the road lose visibility of my vehicle. This is especially the case in foggy weather or at night. If people cannot see me, they may hit me possible killing my family or their own.

The 8.4 inch Uconnect screen has a well know delamination issue. It usually starts at the top of the screen and the delamination rapidly spreads. As it spreads, the touch screen can intermittently press buttons on the screen by itself. It can select any setting/function on the screen and can even go through setting menus all by itself. This issue has caused me to almost get into an accident several times. The first time it happened the Uconnect started going through settings while I was driving and caused me to swerve while trying to regain control of what it was doing. Another time it almost caused me to crash what when I was driving through a town in the rain while using the GPS on the Uconnect. When I was trying to find my turn the GPS started randomly going through settings and I swerved while I was trying to take control and figure out where I was supposed to turn. Additionally, the delamination effects the visibility of the back up camera. I would be extremely surprised if this issue hasn’t caused an accident. Groups on Facebook have users report this issue on almost a daily basis and Dodge is aware of the delamination issue. They have looked at mine and told me it’s something they see all the time.

The contact owns a 2018 Dodge Durango. The contact stated while the vehicle was stopped at a red light the front passenger’s seat headrest air bag inadvertently deployed. The vehicle was not involved in a collision. There was no warning light illuminated. The contact was able to continue driving to her residence. The vehicle was not diagnosed or repaired by a dealer or independent mechanic. The manufacturer was not made aware of the failure. The failure mileage was approximate 21,000.

MY CAR IS A DODGE DURANGO SRT8, YEAR 2018 , VIN# [XXX], WITH ONLY 20,000 MILES AND THE ENGINE TRANSMISSION BROKE. IT IS UNDER GUARANTEE AND THE DEALER HAS BEING COMPLIANT. I AM AFFRAID THAT IN THE WEB MEDIA MORE OWNERS WITH THE SAME ENGINE ARE EXPERIENCING THE SAME ISSUE AS ME. THERE IS A NOTIFICATION THAT THE ENGINE HAD A FACTORY ERROR IN THE MANUFACTURING, THEY MENTION A PARK LOCK ROD CAUSING PROBLEMS WITH THE TRANSMISSION. I AM SEARCHING IF THERE IS ANY RECALL, BUT IT SEEMS THAT THE PROBLEM IS BEGINNING TO FLOURISH. PLEASE I WILL APPRECIATE MORE INFORMATION AND SUGGESTION FROM YOU OF WHAT SHOULD I DO. THANKS. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The Uconnect Radio has started to delaminate and causes the system to randomly change between radio, satellite radio, navigation, clock, etc. This fully integrated system also controls A/C, Heat, rear backup camera, all adjustable functions in the vehicle, and is unsafe when this happens. Dealership offers to update the radio but it has nothing to do with the software it's the touchscreen. Diagnosis and repair is around $1500.00 to $2000.00 not covered under warranty. This issue is with all models of Dodge Chrysler with 8.4" Uconnet radios as seen in the online forums.

Uconnect 8.4 screen is delaminating which causes it to press random buttons and display reverse camera when vehicle is in drive.

The adhesive on the uconnect infotainment center is coming undone. This appears to be due to the screen component is not rated to be stored in conditions higher than 90c. The glue holding the screen and digitizer is melting leaving gaps on the screen. This causes 'ghost touches' where the affected area rapidly changes inputs. Since the infotainment is tied to many functions in the car they can be inadvertently toggled while driving. Owners living in southern states who leave their car outside may experience the inside of the car exceeding the storage temp of the screen and causing this failure.

Rear center track light gaskets/seals leak causing lighting failure. This is commonly known, particularly among late model Dodge Durango community. So many can't be wrong.

System that failed in my 2018 Durango is the Electrical. Multiple reports from myself as well as other customers as to why the electrical fails in these vehicles is due to heavy rain storms and/or car washes. This issue has cause my electrical to fail and now a costly repair for myself that I should not be responsible for. I have reaches out to the dealership many times with this issue and they failed to help me. The Electrical issue has been diagnosed by the dealership and are unwilling to help rectifie this issue. This issue is not just affecting me as a customer, but thousands of others. The issue has been inspected by certified technicians at the dealership and they have contacted the warranty company to let them know of the issue and will not fix the issue because of water damage but this is a well known issue in the 2018 Durangos that then intern affects the Electrical in these vehicles. Multiple warnings were giving and I reaches out to the dealership multiple times regarding the issue. These issues have been ongoing since owning the vehicle and kept getting swept away by the dealership for the repairs.

On May 18, 2021, I got in my vehicle and was securing my seatbelt when I heard a really loud noise and felt something brush my head. I got out of the vehicle, walked around and inspected as I was not certain what it was. When I opened the rear passenger door, I noticed the headrest had deployed on the driver's side seat. The car was not in motion - it was not even on. This is a known defect, however, according to Fisher Chrysler Dodge Jeep Ram, our vehicle is not one of the ones affected, yet this still happened. It is at the dealership to be repaired. Dodge has been advised of this incident.

I PURCHASED A 2018 DODGE DURANGO ON MARCH 9, 2021. A MONTH AFTER BARELY DRIVING IT, I NOTICED THAT I CAN'T FILL UP ALL THE WAY AS FAR AS GAS. SECOND TIME TRYING TO FILL UP. LOOKS LIKE IT A 'FILLER NECK' ISSUE. ALSO, THE BUTTON TO LOCK ALL PASSENGER WINDOWS DOES NOT WORK. IT WON'T LOCK THE WINDOWS. THE BUTTON JUST LOCKS UP OR DOWN BUT WON'T LOCK THE PASSENGER WINDOWS. I PICK UP MY CHILDREN FROM WORK AND I'M AFRAID THEY MAY PLAY WITH THE WINDOWS.

Electrical system wiring failure/error front under hood.

My radio screen cover is separating and looks like a big air bubble which causes the radio system to change stations and the system is not usable. So when you’re using the navigation system it cuts off the navigation system and the whole system starts to reboot. I was backing up in a reboot and he couldn’t and it affected the back up camera. I went to the dealer in Waldorf Maryland, and they told me that they had several people who complained about this the attendant said they had at least one a day they came here for that problem.

ISSUES FILLING ALL THE TIME - THE GAS PUMP KEEPS SHUTTING OFF LIKE IT'S FULL BUT IT'S NOT. SOME PLACES LIKE EVERY 1.00 GOT TO RESET THE PUMP - SOME PLACES DO NOT WORK AT ALL.

LIFTGATE LAMP HAS WATER INFILTRATION AND DAMAGES THE LED LIGHTS PART NUMBER 68156575AG THIS HOUSING ALSO INCORPORATES THE REVERSE LAMPS AND REVERSE CAMERA SYSTEM

Since the latest update the radio will intermittently without notification reboot which will also occur when using navigation. It also has caused the vehicle to display a blue screen when in reverse. With the blue screen displayed the driver is unable to see objects, pedestrians, or vehicles that maybe in their path of reverse travel. Rebooting while driving causes an unnecessary distraction to the driver especially if the driver was relying on navigation while traveling in an unknown area. This happened in a previous radio and was subsequently replaced.

WATER LEAKING INTO REAR LIFTGATE LAMP(RACETRACK LIGHT) SHORTED OUT ABOUT 6 INCHES OF THE LED LOWER LEFT SIDE. REMOVED WATER THROUGH MOUNTING SCREW HOLE. VEHICLE WAS STATIONARY HOWEVER WATER ENTERED WHILE DRIVING IN RAIN ALSO

RAIN WATER LEAKS INTO THE BRAKE LIGHTS AND RUINS IT ALL. THE DEALERSHIP SAID IT COSTS $1,400 BECAUSE THEY HAVE TO REPLACE EVERYTHING. EVERYWHERE I CALLED IS BACK ORDERED ON THE PARTS BECAUSE THIS HAPPENS SO FREQUENTLY. THE CAR BARELY HAS 20K MILES ON IT.

2018 DODGE DURANGO WITH 48,000 MILES. REAR TAILLIGHTS FILL WITH WATER. (ALSO KNOWN AS THE RACETRACK LIGHT). THE TAILLIGHT ASSEMBLLY WILL FILL WITH WATER FROM RAIN WATER OR A SIMPLE CAR WASH. THIS CAUSES THE REAR TAILLIGHT TO FLICKER ON AND OFF OR BURN OUT COMPLETELY. THIS IS AN ON GOING ISSUE WITH THE 2014 AND NEWER DURANGO. THIS IS A DESIGN FLAW FROM DODGE AND THEY WILL NOT COVER IT AND MAKE IT RIGHT. DODGE HAS ALSO NOT UPDATED THIS DESIGN TO IMPROVE IT EITHER. AFTER REPLACEMENT IT WILL ONLY BE A MATTER OF TIME BEFORE IT WILL DO IT AGAIN. THIS IS A BIG SAFETY ISSUE AND THERE SHOULD BE A RECALL ON THIS POORLY DESIGNED PART. THEN ON TOP OF IT, THE LOCAL DODGE DEALER WILL CHARGE YOU $1200 FOR A NEW ONE. I ATTACHED SOME PICTURES. I ALSO TOOK VIDEO OF THE WATER DRAINING OUT OF THE TAILGATE AND TAILLIGHTS FLICKERING ON AND OFF BUT COULDN'T UPLOAD THEM.

The display screen seems to be separating from the internal screen. The this separation is causing touch input that is not done by me. It causes random changes including the display of the back up camera while driving in a forward motion. This can be alarming to the driver as it makes you think your vehicle has come out of gear into reverse as well as serve as a general distraction. The first few times it happened to me, I slammed on breaks in traffic almost causing an accident. The dash/console also randomly reset itself.

The infotainment system screen is delaminating like on many others and cause the screen to act like there’s a ghost touching the screen randomly Val’s people changes stations and scares me it will be full blast out of nowhere And then there’s the rear center racetrack taillight it fills with water and the bottom right is burnt out like on millions of otheres it should be a recall it does it it on all model years starting with 2014 to current it’s not sealed properly from factory I even bought a new assembly at 1,400$ and it lasted a year my Durango is a 2018

SUV ONLY HAS 42K MILES AND THE MOTOR THAT CONTROLS THE WINDOW FLUID JUST STOP WORKING. THE WIPERS WORK BUT WHEN YOU PUSH THE BUTTON FOR THE WIPES TO SPRAY THE WIDOWS THE MOTOR STOP SOUND AND WILL NOT SPRAY

THE RACETRACK LIGHT BAR (ATTACHED TO THE DECK LID) HAS GOTTEN WATER INSIDE IT, (IT WAS THIS WAY WHEN I BOUGHT IT) AND NOW THE LIGHT IS NO LONGER WORKING. THIS IS A COMMON PROBLEM ON THE DODGE DURANGO, AS I HAVE SEEN MULTIPLE PEOPLE WHO ARE HAVING THIS PROBLEM.