2018 Dodge Durango Complaint Log

UCONNECT RADIO CONTINUOUSLY HAS WEATHER ALERT POP-UPS THAT ARE A BIG DISTRACTION WHILE DRIVING. A WEATHER ALERT THAT IS PERTINENT TO THE AREA THAT YOU ARE IN WOULD BE ACCEPTABLE, BUT ALERTS FOR COUNTIES THAT ARE 100-400 MILES AWAY CAUSES CONTINUAL SPAMMING OF THE RADIO, WHICH IS A HUGE DISTRACTION TO A DRIVER. CONTACT TO BOTH SIRIUS XM AND FCA HAVE YIELDED NO RESULTS. THERE IS NO WAY IN THE OPTIONS TO DISABLE THIS FEATURE AND NO UPDATE HAS BEEN PROVIDED FROM THE MANUFACTURER.

WATER POOLING INSIDE RACE TRACK TAILLIGHT CAUSING OUTAGES IN PARTS OF TAILLIGHT

PROBLEM WITH BOTH USB OUTLETS. POWER GOES IN AND OUT WHILE DRIVING. PURCHASED THE VEHICLE BRAND NEW ON 09/19/2018. THEY REPLACED THE RADIO AND STILL HAVING THE SAME PROBLEM. TOOK VEHICLE BACK ON THIS DATE 01/21/2019.

I WAS COMING THREW THE WV AREA COMING DOWN A HILL MOVING TOWARD THE CAR TUNNELS. JUST AS I WAS COMING DOWN THE HILL THE CAR INCRESSINED THE SPEEDS FROM 70 TO 75 AND THEN FROM THERE TO 80. (ADAPTIVE CRUISE CONTROL)I TRIED TO CONTACT THE CAR OWNERS THAT I RENTED FROM AND THEY WOULDN'T PROVIDE ANY INFORMATION ARE CONTACT ME BACK TO MAKE THE REPORT ON THE VEHICLE .

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.

Multiple occasions I have taken my vehicle to the local dealership I bought it brand new only owner any time it rains my vehicle stops. I have been going down the highway and it has just shut down in the middle of the highway. My vehicle will no longer start after this last rain and snow dealership is not helping and pretty much says I’m on my own still in the vehicle is paid off and I have had nothing but issues with electrical the car randomly shifting out of gear, brake lights leaking because I feel with water and floorboards, becoming soaked when it rains

TL* THE CONTACT OWNS A 2018 DODGE DURANGO, EQUIPPED WITH BRIDGE STONE TIRES, TIRE LINE: ECOPIA, TIRE SIZE:265-50R-20 N/A, AND DOT 7XUMEC13017. THE TIRES WERE THE ORIGINAL TIRES. THE CONTACT STATED THAT WHILE DRIVING ABOUT 55 MPH, THE TIRE BELTS ON THE REAR DRIVER'S AND THE REAR PASSENGER'S SIDE TIRES FRACTURED AND AND CAUSED THE TIRES TO VIBRATE. THE DEALER WAS NOT CALLED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT TIRE SHOP AND REPLACED THE TWO TIRES. THE VEHICLE AND THE TIRE FAILURE MILEAGES WERE APPROXIMATELY 25,000.

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 43 MPH OVER AN ICY PATCH IN THE ROAD, THE VEHICLE CRASHED INTO A GUARDRAIL, THREE TELEPHONE POLES, AND A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED A SHOULDER INJURY AND MEDICAL ATTENTION WAS PROVIDED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT LOT. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. A SPECIAL INSPECTOR COLLECTED THE EVENT DATA RECORDER AND INFORMED THE CONTACT THAT THE FRONT PASSENGER SIDE IMPACT WOULD NOT CAUSE THE AIR BAGS TO DEPLOY. THE FAILURE MILEAGE WAS 5,000. THE VIN WAS NOT AVAILABLE. *DT*JB

A FEW DAYS AFTER THE PURCHASE THE CAR FELT A STRONG BLOW IN THE TRANSMISSION WHEN GOING FROM PARKING TO D OR FROM THE PARKING TO R. I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND AFTER A SIMPLE INSPECTION THEY SAID THEY DID NOT FIND ANYTHING I THINK I'LL TAKE IT WHEN I HAVE THE FIRST MAINTENANCE AND TELL THEM TO GO BACK TO REVIEW SINCE IT IS DOING IT MORE AND MORE FREQUENTLY.

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 65 MPH, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY AND NO ALARM SOUNDED. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TOWED. THE VEHICLE WAS TAKEN TO MIKE SMITH CHRYSLER JEEP DODGE RAM (409-840-3560, LOCATED AT 1945 I-10, BEAUMONT, TX 77701) AND REPAIRED, BUT THE REPAIR SPECIFICS WERE NOT DISCLOSED. AFTER THE VEHICLE WAS RETRIEVED, THE SEAT BELT BECAME INOPERABLE AND WOULD NOT RETRACT OR UNLATCH. THE VEHICLE WAS TAKEN TO ISLAND CHRYSLER DODGE JEEP RAM (844-673-0276, LOCATED AT 1239 HYLAN BLVD, STATEN ISLAND, NY 10305) WHERE IT WAS STATED THAT THE SEAT BELT WAS USED INCORRECTLY. THE CONTACT WAS NOT PROVIDED ANY FURTHER EXPLANATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000.

WITH LESS THAN 4000 MILES ON MY BRAND NEW CAR, THE TRANSMISSION DROPS FROM 8TH GEAR TO NEUTRAL (AND WOULD GO FROM REVERSE TO NEUTRAL) AND LOSE ALL POWER WHILE DRIVING. THE ENGINE WILL REV AND NOTHING HAPPENS. YOU HAVE TO PLACE THE VEHICLE IN PARK, TURN THE CAR OFF AND BACK ON TO GET IT TO WORK AGAIN. IT HAPPENED WHILE MAKING TURNS (LEFT AND RIGHT), DRIVING DOWN THE INTERSTATE, REVERSING, PULLING OUT OF PARKING SPACES, ON CITY STREETS, HIGHWAYS AND INTERSTATES, AND WHILE STATIONARY. THIS IS A SERIOUS SAFETY ISSUE. THIS HAPPENED SEVERAL TIMES (AFTER BEING SERVICED) AND NEARLY CAUSING ACCIDENTS. AT ONE POINT, I WAS DRIVING AT APPROXIMATELY 80MPH ON THE HIGHWAY, IN TRAFFIC, AND THE TRANSMISSION DROPPED TO NEUTRAL WITH THE ENGINE LIGHT COMING ON. THE ENGINE LIGHT DOES NOT STAY ON. I HAVE DONE A LITTLE RESEARCH AND HAVE FOUND WHERE THIS HAS HAPPENED TO MULTIPLE NEW DODGE DURANGO OWNERS. I CAN GET COPIES OF THE SERVICE RECORDS IF NEEDED. *DT *JS *DT CONSUMER STATED ENTIRE TRANSMISSION WAS REPLACED. UPDATED 11/7/18*JB

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING IN THE RAIN, THE SUN ROOF AND WINDSHIELD LEAKED. THE LEAKS CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF A PARKING LOT SINCE THE STAR CONNECTOR WAS AFFECTED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND REPAIRED, BUT THE PARTS THAT WERE REPLACED WERE UNKNOWN. THE CONTACT STATED THAT THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC. SEALANT WAS PLACED IN THE LEAK AREAS; HOWEVER, AFTER HEAVY RAIN, THE VEHICLE SHUT OFF AGAIN DUE TO WATER ENTERING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE MOST RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS OPENED, WHICH WAS ASSIGNED TO A CASE MANGER. AN UNKNOWN LOCAL DEALER CALLED THE CONTACT AND STATED THAT, PER THE MANUFACTURER, THE WINDSHIELD NEEDED TO BE REPLACED IN ORDER TO REPAIR THE VEHICLE. A LOANER VEHICLE WAS TO BE PROVIDED DURING THE CONTACT'S VISIT TO THE DEALER. THE FAILURE MILEAGE WAS 11,200.

SINCE APPROXIMATELY 4,000 MILES WE HAVE EXPERIENCE NUMEROUS ELECTRICAL ISSUES. OUR BACK-UP CAMERA, NAVIGATION, RADIO, AND A/C WORK INTERMITTENTLY. THE DEALER INITIALLY FELT THE BATTERY WAS BACKFEEDING THE SYSTEM CAUSING A SHORT. THAT WAS QUICKLY CHANGED AND WE ARE STILL JUST WAITING FOR AN ANSWER. WHILE PARKED OVERNIGHT, ONE OF THE MAP LIGHTS CAME ON AND COULD NOT BE TURNED OFF. THE OVERHEAD CONTROL PANEL WAS REPLACED DUE TO AN OPEN CIRCUIT. MOST RECENTLY, WHEN SHIFTED INTO REVERSE, THE "R" INDICATOR ON THE SHIFTER AND DISPLAY WOULD BLINK AND THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. THE ENGINE WOULD REV, BUT THE VEHICLE WON'T REVERSE. THIS HAS OCCURRED ON BOTH A FLAT SURFACE WHILE TRYING TO BACK OUT OF A DRIVEWAY AND ONCE ON A HILL WHILE BACKING OUT OF A PARKING SPOT. WHILE ON THE HILL, THE CAR ROLLED FORWARD WHILE ENGAGED IN REVERSE. WE DO HAVE A VIDEO BUT ARE UNABLE TO UPLOAD.

CANNOT FILL FUEL TANK PROPERLY. WITHOUT MESSING WITH HOW FAR TO PUT FUEL NOZZLE IN OR FLIP ENTIRELY UPSIDE DOWN.IT WILL NOT FILL THE FUEL TANK. IT HAS BEEN HAPPENING FOR THE 22000 MILES I HAVE OWNED THIS BRAND NEW DURANGO. BUT TODAY I HAVE HAD ENOUGH

DOGS IN VEHICLE IN FRONT PASSENGER SIDE AND REAR PASSENGER SIDE. DOG IN FRONT MAY HAVE COME IN CONTACT WITH SWITCH OR CONTROL BACK\LOMBAR SEAT REST OPENED TO FOLD OPEN TO REAR ( SLEEP POSITION ) FRONT BACK REST TRAPPED AND CRUSHED DOG SLEEPING ON REAR PASSENGER SIDE, REQUIRED EMERGENCY STOP ON HIGHWAY TO ATTEMPT TO LOCATE SEAT SWITCH IN ORDER TO RELEASE DOG FROM POSITION. DOG ( 48 POUNDS ) SUFFERED MAJOR INJURIES, INTERNAL BLEEDING AND LIVER DAMAGE DUE TO RAT TRAP LIKE SETUP OR FRONT SEAT VIOLENT MOTION TOWARDS REAR AND NO SAFETY RESTRAINT MECHANISM TO PREVENT SEAT FROM PINNING REAR PASSENGERS IN PLACE. WILL SUBMIT CIVIL COURT CASE TO RECOVER LOSSES AND MEDICAL FEES FOR INJURED PET. THIS VEHICLE PRESENTS A MAJOR SAFETY HAZARD CONSIDERING THERE ARE NO SAFETY MECHANISMS PREVENTING THE FRONT SEAT FROM OPENING IN SUCH A MANNER. HAVE OWNED LOTS OF CARS AND HAVE BEEN DRIVING WITH DOGS FOR 25 YEARS NOW AND NEVER COME ACROSS SOMETHING LIKE THIS BEFORE, WILL GET RID OF THIS VEHICLE ASAP

I HAVE 3 MAJOR ISSUES. 1 WHILE DRIVING THE ENTIRE CENTER CONSOLE ELECTRICAL SYSTEM HAS LOCKED COMPLETELY UP, TURNING THE AIR OFF AND NOT ALLOWING ANY CHANGE TO THE SYSTEM UNTIL THE VEHICLE IS PULLED OVER AND SHUT OFF, CONTINUING WITH ELECTRICAL 2X'S I'VE SHUT THE CAR OFF AND THE RADIO WOULD NOT TURN OFF, UNTIL THE BATTERY WAS DISCONNECTED WHICH RESET THE ENTIRE SYSTEM. MY SECOND ISSUE IS WHEN STARTING THE VEHICLE THERE IS ALMOST A GRINDING NOISE ASSOCIATED WITH THE START UP. THIRD THE CAR SEEMED TO BE STUCK ON CRUISE CONTROL BUT WITH ENOUGH TIME TO PUSH ENOUGH BUTTONS AND SHIFT TO NEUTRAL IT CAME OUT OF CRUISE, THE CAR HAS 3000 MILES ON IT AND I PAY?D ALMOST 50 GRAND FOR A BRAND NEW VEHICLE AND IT CONTINUALLY HAS ISSUES, IS THERE/WILL THERE BE A TECHNOLOGY FIX? *TR

CANNOT DISABLE WEATHER POP-UPS FROM SIRIUSXM TRAVEL LINK SERVICE OR FROM UCONNECT NAVIGATION SCREEN. THESE POP-UPS TAKE UP THE ENTIRE SCREEN, AND REQUIRE YOU TO TOUCH 1 OF 2 BUTTONS ON THE SCREEN TO MAKE IS DISAPPEAR. THESE ALERTS CAN BE FOR HIGH WIND, HOT/HUMID WEATHER, ETC AND MAY NOT BE RELEVANT TO YOUR PHYSICAL LOCATION. THEY CAN POP UP WHILE THE VEHICLE IS IN MOTION OR STATIONARY. THE ALERTS HAPPEN ON A DAILY BASIS, AND YOU WILL GET THE SAME ALERTS MULTIPLE TIMES IF STARTING/STOPPING YOUR VEHICLE IN THE SAME DAY. IT IS DANGEROUS TO HAVE TO PRESS A BUTTON ON THE SCREEN TO BE ABLE TO SEE YOUR NAVIGATION DIRECTIONS, ESPECIALLY WHEN IN A POPULATED AREA WITH TRAFFIC SIGNALS AND A DENSE POPLULATION OF VEHICLES.

WE PURCHASED OUR 2018 DODGE DURANGO SRT IN 02/2018. AFTER 300 MILES, ALL DASH LIGHTS LIT UP AND A TROUBLE CODE OF ESC WAS DISPLAYED. WE BROUGHT IT TO THE DEALER WHO ADVISED THERE WAS WATER PENETRATION OF A WIRING HARNESS CONNECTOR WHICH LEAD TO THE AXLE ACTUATOR SHORTING OUT. IT WAS REPAIRED BY CLEANING THE CONNECTOR AND REPLACING THE ACTUATOR. WE PICKED UP OUR DURANGO 4 DAYS LATER AND DROVE IT AN ADDITIONAL 990 MILES AT WHICH TIME THE SAME ISSUE HAPPENED - LIGHTS, ESC MESSAGE. WE DROPPED IT OFF AT THE DEALER ON MARCH 26, 2018 AND THEY ADVISED THE SAME ISSUE OCCURRED, WATER PENETRATED THE HARNESS CONNECTOR AND SHORTED OUT THE AXLE ACTUATOR. PARTS ARE NOT READILY AVAILABLE AT THIS TIME AS THE DEALER INDICATED ALL THE AWD DURANGOS ARE HAVING THIS ISSUE. THE HARNESS IS ON BACK ORDER THROUGH THE MIDDLE OF APRIL. I'VE CONTACTED FIAT/CHRYSLER AND ON THE FIRST REPAIR, THEY COVERED AN EXTENDED WARRANTY TO 85 MONTHS FOR US. IN MY SECOND CONTACT WITH THEM, I WAS ADVISED THIS WILL BE AN ONGOING ISSUE AS THEY HAVE NO FIX FOR THE HARNESS CONNECTOR ISSUE AND ACTUATOR PROBLEM. THE DEALERSHIP ADVISED ONCE REPAIRED THE SECOND TIME, THE ISSUE WILL RECUR ONCE DRIVEN IN WET WEATHER. BOTH ISSUES OCCURRED AS MY WIFE AND I WERE DRIVING, WHICH RESULTED IN THE LOSS OF AWD, CRUISE, AND OTHER SAFETY FUNCTIONS OF THE VEHICLE. BOTH TIMES IS HAPPENED, WE WERE DRIVING IN WET AND/OR SNOWY WEATHER. *TT *CN *JS *TT

I WAS UNABLE TO ADD FUEL TO THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME UNTIL DODGE REPLACED THE FUEL FILLER NECK ASSEMBLY. THE FUEL WOULD POUR OUT ONTO THE GROUND OR THE PUMP WOULD KEEP SHUTTING OFF BEFORE THE TANK WAS FULL.

THE ENTIRE 8.4" SCREEN ON THE DASHBOARD FLASHES ON AND OFF CONTINUALLY WHETHER THE VEHICLE IS RUNNING OR NOT. SEEMS LIKE THERE IS A MAJOR SHORT IN THE ELECTRICAL SYSTEM. WHILE THIS ISSUE IS HAPPENING YOU HAVE NO CONTROL OVER HEATING, VENTILATION, RADIO, NAVIGATION, APPS OR APPLE CAR PLAY. ALSO, WHILE DRIVING AT NIGHT THE FLASHING SCREEN CAUSES A HAZARDOUS DISTRACTION IN AN OTHERWISE DARK VEHICLE.

I LEASED MY CAR 2018 DODGE DURANGO , I HAD IT FOR A WEEK AND A HALF AND THEN IT STARTED TO MALFUNCTION. THE SCREEN ON MY CAR HAS BEEN REBOOTING FOR ABOUT A WEEK NOW LEAVING ME WITH NO RADIO, GPS, BACK UP CAMERA, AND ALL OTHER EMERGENCY FUNXTIONS THAT COME WITH WITH SYSTEM. I GOT THE CAR BECAUSE OF ITS RADIO AND SYSTEM. NOW I HAVE A $50,000 CAR AND I CANT DRIVE IT BUT I STILL HAVE TO PAY AT THE END OF THE MONTH. THAT IS NOT RIGHT AND I NEED SOME SORT OF COMPENSATION. THIS IS RIDICULOUS.

I BOUGHT A 2018 DURANGO FROM DODGE IN APRIL OR MAY 2019 SUPPOSEDLY "NEW". ITS HAD 2995 MILES ON IT FROM THEM JOYRIDING IN IT THROUGH TOWN. IT HAS BEEN IN AN ACCIDENT AND THEY DIDN'T DISCLOSE IT BUT CHARGED ME BRAND NEW PRICE. 6 MONTHS AFTER PURCHASING THE WINDSHIELD STARTS CRACKING ON THE SIDE WHERE IT GETS GLUED ON TO THE VEHICLE DUE TO WEATHER CHANGE. OF COURSE SINCE THE DEALERSHIP CHANGED HANDS MAGICALLY THERE IS NOTHING THEY WILL DO AND I CONTACTED DODGE AND THEY REFUSE TO HELP ME. THIS CRACK IS NOT DUE FROM A ROCK OR ANYTHING I DID IT SHOWED UP OVER NIGHT.

Anti lock brakes do not work. First icy conditions it locked up easily. 94B recall was supposed to be "first quarter of 2025"