2021 Dodge Durango Complaint Log

Rear spoiler flew off on highway as I was on my way to my son‘s [XXX] birthday party with a vehicle full of children. This is a major concern because it could have endanger the people in the vehicle as well as the people outside of the vehicle on the highway. This was a disaster. No one was hurt, but I have full intentions on contacting my attorney. After research there was a recall for 2021 through 2023 on spoilers for the Dodge Durango possibly not being intact and could potentially fly off. I purchased this vehicle with less than 500 miles on it at the end of 2023 December to be exact I was never notified of a recall and after a year and a half later, it happened to me. What should I do and how should I proceed? I have pictures and videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Cylinders 5 misfire EGR valve malfunction

Vehicle cranking but not starting until after turning off car and then starting it again. Happens after short trips and I go to start my car again after 1-2 hrs

DRL on left side does not work. After looking online it looks as if this is a common issue and most likely 2021 models are no longer working. It is safety hazard due to it being a light.

I have been having issues with the start button, the engine cranking but not turning over. It will crank for 30 seconds, not start, all the lights come on and usually on the second attempt the car will start. Also I have powered off the radio while driving for a second, then the screen will not turn back on.

On [XXX] my Durango started leaking coolant and steaming while I was driving. The steam was rising through the openings in the hood and was getting on the windshield. The coolant was pouring on the ground. I had to stop the car to prevent it from overheating. I had the vehicle towed to the dealer and they told me a coolant hose had broken at the rear of the engine. I did some research on this specific leak. I have a friend with the same year and model/trim as my Durango who also had the same exact problem just past 30K miles. When I looked online, I can find many instances of this same failure. Here's one example that includes some excellent photos of the issue: [XXX] The Dodge PN for this failed component is: 55038042AJ. This part is common for 2011-2025 Durangos and is on at least the 6th engineering revision as evidence by is cross compatibility with 55038042AE, 55038042AF, 55038042AG, 55038042AH, 55038042AI. This issue is systemic and dangerous. The engine can lose all coolant and overheat without warning. It spills coolant on the roadway creating a hazardous condition and the driver's view can be obstructed by the coolant on the windshield and in the air. There was no advance warning of this failure and I don't expect this sort of failure when a vehicle is so new and well maintained. The dealer fixed my vehicle at a cost of over $1700 for this repair which was just barely past the manufacturer's warranty term for the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car shut off while driving.

Racetrack taillight got water inside of it. Full Rear taillight is now not functioning and I have no brake lights.

PLEASE READ LETTER IN THE UPLOADED DOCUMENTS

DRL’s stopped working

I attempted to pull off from sitting @ a red light & the System Electronic Stability Control along with shift selector illuminated. At that time it causes this vehicle to not move. Transmission light came on as well & everything is blinking

Driver side daytime running light failure. The entire headlight assembly must be replaced. There is reduced visibility, which is a safety concern. The cost to repair is $1,800, which is outrageous for a single headlight assembly. LEDs should not fail at 80K mileage on a car that is less than six years old. This appears to be a known defect on Dodge Durangos.

Vehicle fitted with optional high-performance Brembo brakes as part of the tow-n-go package. Front calipers are seized at just over 40k miles. Passenger side pads worn 1/4" more than drivers side. Luckily did not cause an accident however this seems to be a very common problem with these brakes if you google it, many similar reports. Vehicle barely 4 years old. $5k+ repair bill at a Dodge dealer for new calipers, discs and pads and Dodge won't cover it under (now expired) warranty even though the uneven pad wear was missed at last service (so much for safety inspection).

The racetrack tail LED lights burn out and fail. It is a safety concern because of visibility and since they are vulnerable to water damage from rain or car washes, the light assembly can get corroded and burn out other electrical components. This leads to failure of backup lights, license plate lights, and rearview backup camera. The problem has been reproduced thousands of times as is evident by all the Durango's on the road exhibiting the same burned out tail lights. There is no warning or message, etc. prior to failure. The cost to repair is an outrageous $2000 (parts & labor) at minimum.

I've read a bunch of complaints about the drivers side daytime running lights having an electrical issue and the lights stop working. It's a common theme that it's only the drivers side which indicates faulty wiring which could possibly lead to a fire sometime. Ours is now not functioning. It just stopped working yesterday and I started to investigate it on my own.

Rear tail light has water intrusion which causes malfunction. Driving at night, can be extremely dangerous as the rear lights are damaged and do not light up, making the vehicle more difficult to see

Vehicle was parked/backed in on a right slope. Crunk the vehicle and it instantly started rolling and we couldn’t get it to stop. My safety and others safety was at risk because the vehicle could’ve hit anyone walking in the parking lot, incoming vehicle or easily hit the building where people live. The state highway patrol did come out and have a look at the vehicle. There were not any warning lights on at all.

The drivers side daytime running light led failed at approximately 56,000 miles and less than 4 years. The dealer (Dover Dodge) has informed me that the LED can’t simply be replaced , but the entire headlight has to be replaced for $1,400 dollars including labor. This component is not supposed to fail so early. It is unreasonable and premature for a component like this to fail and the only recourse is to replace the entire headlight assembly. I believe this is a design flaw that Dodge should recall or at the minimum extend the warranty on. It is not safe that my daytime running light will remain off on the drivers side. This condition will certainly lower my visible presence on the road.

Driver's side daytime running light (part of the headlight) stopped working. Internet search indicates this is a common problem. Vehicle & part are available for inspection upon request. I have not brought this issue to the dealer yet. I only noticed it when someone else was driving it.

Drive lights on driver side always stop working or work improperly, after looking into it I see its such a common complaint and always on drivers side, dodge refuses to look into it although it cant be a coincidence that its always on Durangos and always on the driver side exact same light. Theres was no warning lights on dash and fuses are good.

I noticed this morning when approaching the car that there was an oil spot under the car. I checked the oil and it is two courts low. There is oil puddled on the frame rails under the coolant reservoir. When I took the coolant cap off, there's nothing but oil in the tank. We have yet to have the car towed and inspected by a certified mechanic. The car drove normal and was within normal operating range when parked. Car has been serviced by a local certified shop at all intervals.

The driver side headlight fixture has gotten moisture into it. This has caused the "racetrack" LED daylight running light around the headlight to fail. After doing research, this is a common issue amount 2021 and up Dodge Durangos. At this time, there is also a class action lawsuit for the rear LED lighting using probably the same design that is also failing. The fix is replacing the headlight housing which is approximately $1,500+ for part and repair. Yes, this can be inspected upon request. The safety risk is that only one of the daylight running lights works so visibility will be poor for other drivers. My inspection mechanic noticed this issue and described it being the moisture in the headlight to be the most direct cause of the malfunction. There were no warnings that the equipment was failing. It would be on one day then off the next and then it stopped working completely.

The contact owns a 2021 Dodge Durango. The contact stated while driving approximately 70 MPH, the vehicle lost motive power. Several unknown warning lights were illuminated, and an alarm sounded. The contact was able to pull to the side of the road. The contact turned off and restarted the vehicle. The contact stated that while attempting to shift from park(P) to drive(D), the gear shifter became stuck in park(P). The vehicle was towed to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle operated as needed after a while. The contact stated that the failure recurred several times while driving. The vehicle was towed to Newnan Peachtree Chrysler Dodge Jeep Ram (53 Hollz Pkwy, Newnan, GA 30265); however, the failure could not be duplicated. The vehicle was then towed to John Thornton Chevrolet (1971 Thornton Rd, Lithia Springs, GA 30122). The check engine warning light and an unknown warning light were illuminated. The dealer diagnosed that bank #1 camshaft position actuator two (2) and the CAN BUS communication outline had failed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage 80,000.

The drivers side daytime running lamps no longer work. This feature is supposed to allow other drivers to see me during the day when headlights are not needed to see. I have checked the fuse and it is good. I also toggled the option off and back on in settings. Passenger side works but not the drivers. This part has to be faulty since everyone on the dodge forums state that only the drivers side on their vehicle quit working.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (BACK OVER PREVENTION); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Daytime running LED does not work and headlight is not properly lit in the dark. Headlight assembly is not covered by extended warranty.

Drivers side LED running light died - this issue has been all over the internet on 2021 Durango SXT Plus, and other Durango vehicles with LED bulbs. Bulbs themselves cannot be replaced - the entire housing must be, and the price is extreme for the product. This is a Dodge safety issue, not a personal one!

Driving in traffic when suddenly a large volume of smoke was pouring out from my vehicle obscuring the view of everyone behind me. Pulled over and shut down, found coolant all over engine bay and had vehicle towed to dealership. Dealership replaced hose assembly under warranty but was without vehicle for 6 weeks waiting on the part.

The day time running light on the driver's side has gone out. Being a lighting issue, this affects visibility of the vehicle and therefore is a safety issue.

ABS module and Traction control lights have come on.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Went to the Chrysler Dodge Jeep Ram dealership in Lawrenceburg, IN last year and was told that spoiler failed a recall inspection and needed to be replaced. Unfortunately, spoilers were on back order and would take several months to get in. A month or so later, my local body shop took my Dodge Durango to the Dodge dealership in Batesville, IN for repairs after someone ran into my vehicle while it was parked in a parking lot. The Batesville dealership did another inspection for the spoiler recall and cleared the inspection stating that the spoiler passed inspection. So now I have one dealership (Lawrenceburg, IN) saying that there is a "gap" and that the spoiler in fact needs replaced, but that they can't fix it because they will not be reimbursed by Chrysler since the recall for my Durango has been "cleared" by the Batesville, IN Dodge dealership. After contacting the second dealership, they still claim that the spoiler is fine and refuse to fix it either. I admit, I don't know what I am looking for, but I also see a gap between the spoiler and where it is attached to the vehicle. It also seems to be loose. So, my question is, what exactly is the spoiler recall on 2021 Dodge Durango's? Should I be concerned that it's not getting fixed? Most importantly, who will be responsible if this thing comes off and injurers someone driving behind me?

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The daytime running light on the drivers side went out mind you the car only has 65000 miles on it and appears to be an ongoing issue with this vehicle upon research.

LF DRL not working only on this side. Vehicle was taken to dealership, I have an extended warranty but was told this was not covered. There are 4 other Durangos in my town with the same problem. I have also been online and found numerous forums with other people having the same issue. I would like have this noted so that Dodge can acknowledge this issue and fix it.

All electrical systems are periodically malfunctioning. This includes power windows, door locks, lane assist, heating and cooling/climate controls, heated steering wheel, screen displays, radio controls, steering wheel controls, shifter, etc. all of these things will turn on and off by themselves while driving. Lane assist has frequently turned on and off while driving and jerks the steering wheel. Park assist turns on and off while driving. The vehicle does not always turn off with the push button stop and has to be attempted several times. I have been locked inside my vehicle because the electric locks will not release without several attempts. Power windows frequently do not work. Back hatch frequently will not release, leaving the back of the vehicle inaccessible. It has shifted into neutral by itself while driving requiring me to pull to the side of the road and physically move the shifter back and forth. It was taken to the dealership where they stated there were so many error codes they could not clear them all. I am currently waiting on an electrical wiring part that they say will fix it because they’ve “seen this before”. It is 1000 miles beyond the basic warrantee and my purchased extended warrantee will not cover the $700 repair because it is considered normal corrosion wear. It is really not safe to drive and it has taken weeks for the dealership to address the issue, waiting on an ordered part that may fix it.

While driving paved road noticed a cloud of smoke behind the vehicle. Immediately pulled to the side of the road and shut vehicle off. After checking under the vehicle found coolant leaking from the engine compartment, there was no coolant in the expansion tank either. Any driving would have resulted in engine destruction. Called a tow truck. After waiting on the side of the road for 5 hours for tow truck, vehicle was taken to the nearest dealer on the flatbed. At the dealer, technician stated, it is a frequent occurrence on this brand of the vehicle, and they are very familiar with repairing it. Dealership repair, exposed burst/hole, from inside out, in the coolant hose. Glad it did not happen in the winter; I might not be typing this message.

We own a 2021 Dodge Durgano SRT Hellcat which we received from the dealership on [XXX]. It has only 17,083 miles on it and the 50,000 mile stock Pirelli run flat tires are cording and coming apart at the interior of the tire. The vehicle has had recommended tire rotations every year at 5,000 to 6,000 mi. They have advised there is a MAJOR factory alignment issue causing the front tires to lean in at the top resulting in very abnormal wear to the interior of the tires. We have photo proof of our 2021 Durango with the alignment issue versus our 2018 Durango without it. We notified Dodge of this safety issue especially since they have three brand new Durangos for sale with this same issue. We were unaware of this issue until the tires started coming apart since this was a brand new car and factory alignment should not be set to destroy tires. We filed claim# [XXX] with Chrysler and they denied our claim to assist us with aligning the vehicle and replacing the tires and also showed refused to correct the issue for future customers purchasing their vehicles. We are currently in a battle with our local dealership HW Hunter Dodge (Lancaster, CA) to have the tires replaced and alignment issues corrected yet they are also refusing to help or be liable for the alignment problem on our vehicle and other vehicles they have sold or will be selling. This poses a serious safety hazard for anyone who has purchased a 2021 or newer Durango R/T, SRT, and SRT Hellcat which all have this camber issue at the top of the both front tires. Eventually, someone will experience a massive tire failure with their family in the vehicle and will either be seriously hurt if not worse. A recall should be issued for this problem immediately and replacement of damaged tires but both Dodge and Chrysler will not take any liability nor help with even looking into the issue. In the photos attached our 2021 Durango is White, our 2018 Durango is Red, and the black Durango is brand new for sale. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When driving the vehicle and pressing the brakes to stop, the brake pedal goes all the way to the floor. It takes several attempts of releasing and pressing the pedal before the brakes start to work again. The vehicle was taken to the Dodge dealer service, where they installed a computer to diagnose the issue. During their test drive, the same problem occurred, with the brakes not working. However, nothing registered on the computer. They bled the brakes, replaced the rear rotors, and returned the vehicle. Unfortunately, the same issue happened again. The vehicle was then taken to a private shop, where they changed the front brakes, bled the lines, and returned the vehicle. But the problem persisted, with the pedal still going straight to the floor. This issue has occured several times since purchasing the vehicle.

The DRL on these models seem to stop working within 3-4 years. I have only one working on the vehicle currently. Dealer is stating the light cost is $1000 plus install to fix. Apparently it’s a “known” issue by FCA. The safety concern is that when people first see it they have told me they thought I was a motorcycle. As only one DRL is working. The whole headlight should not have to be replaced in these as it is only the DRL that is bad. How do they expect people to pay for this.

My drivers side headlamp that is sealed the running light is out and apparently several other Dodge Durango owners have the same issue like it’s a defect when they were being made and it seems to be the one on the drivers side every time when you look up all the complaints about it! I am very unhappy about this situation and that a recall already hasn’t been made with all the vehicles that have this same exact problem instead because it’s sealed the dealerships want us to pay $1800 to get it replaced! If several other Dodge Durangos are having the same problem they should fix this issue moving forward! Our vehicle is only 3 years old! This could definitely cause an issue when it’s foggy outside and make it a very dangerous situation since we cannot change it ourselves! So this needs to be fixed!

Known issue of major electrical problems. Fuse block, alternator, and batteries needed to be replaced after car completely died while driving, leaving us stranded at major intersection. Daytime running light also died.

Driver side headlight Dlr LED running and turn signal went out.

My rear spoiler fell off going down the road, and was unable to find it.

The contact owns a 2021 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Dodge Durango. The contact stated that while driving at undisclosed speeds, the transmission was skipping gear. The contact stated that the vehicle failed to move forward or reverse. There were no warning lights illuminated. The check engine message was displayed. The vehicle was taken to an independent mechanic, who determined that the failure was due to the transmission. The mechanic informed the contact that the parts to repair the vehicle were on back order. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 84,000.

Around 50,000 or trailer brake service and traction control warning came on. Took into dealership was told it was hydraulic control unit and abs module that need replaced

Drivers side DRL goes out very quickly. This is a VERY common issue on 21 Dodge vehicles.

My 2021 Dodge Durango drivers side daytime running light went out around 55,000 miles. I do have an extended warranty through the manufacturer, but was informed that this is not a covered part despite it being a known issue and a “max care warranty”. The reason being that it is considered a “bulb” however to replace it requires the entire new left headlamp assembly to be replaced, per the dealership. This is a high cost of around $1650. Regardless of the cost, This is a safety issue and a concern for myself as well as others on the road. I understand that this is a known and ongoing problem with the 2021 dodge durangos in particular the drivers side daytime running light which does not have a safe, cost effective fix. I ask for you to take a look at the many people who have been impacted and the safety concern associated with this.

The EPS system failed while driving, the steering wheel became very stiff and hard to turn