2017 Dodge Grand Caravan Complaint Log

I bought my car in 2022 and am about to have to fix the transmission for the SECOND time for 3,000 dollars and am also being told the motor is going out. My neighbor had my same car and had the same issues. Transmission and motor failure.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the vehicle failed to start with message "NO FUSE" displayed. The contact stated that the vehicle was jump-started however, the check engine warning light illuminated. The vehicle was taken to an independent mechanic who diagnosed the failure as voltage B sensor low, system voltage low, and two unknown manufacturer fault codes. The vehicle was not repaired. The contact stated that the independent mechanic advised him to contact the manufacturer for recall information. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The contact researched recalls on NHTSA.gov and found NHTSA Campaign Number: 18V524000 (Electrical System) however, the VIN was not included in the recall. The approximate failure mileage was 70,158.

Two days after getting the vehicle inspected prior to a long road trip; the check engine light came on. Apparently, Dodge Vans commonly have a cylinder two misfire.My online research indicates this is an expensive repair and isn’t covered under warranty. We have 89k miles.

Lock actuator on passenger side sliding door broke. Can not open door. This is a known problem on the Dodge Caravans. Although I have a 2017 Dodge Grand Caravan, the Dodge hotline said my vin # is not included. But yet lock actuator is broken. There has been a service advisor issued just not for my vin #.

The rear sway bar mount on frame had completely broken off and the sway bar was making a loud clunking sound as we were driving which caused difficulty to control the vehicle. Upon inspection, mechanic found that the sway bar had broken away from the bottom axle area. This caused the body of the vehicle to be off center which caused the vehicle to rub the left tire which in turn rubbed the fuel neck and rubbed off the protected rubber coating. It was advised to not drive the vehicle as it was not safe. We have an independent mechanics report.

Passenger sliding door buzzing and locking shut, creating a major safety issue not being able to get out quickly in an emergency. The door actuator on same year grand caravans were affected according to NHTSA recent probe. Chrysler is repairing those with inoperable doors, but my vin is not included in the 2022 bulletin! I have the same year van and same problem. The sliding door components are supposed to last the life of the vehicle and not break or jam doors within 4 years.

Our 2017 back sliding doors won’t open we had to get people out by the front passenger door. It will not open manually. This was very scary! Especially when the kids are freaking out.

Drivers sliding back door stuck in lock position. Will not unlock or open even manually. I have two special needs kids and I bought the double doors for safety in a crash. (Previous vehicle I had to climb through the window to get kiddo). Will not manually open. Used a fix of pushing the lock to unlock position and hitting the unlock on my key fob and it finally unlocked and opened. Need to at least be able to manually open door for kids!!

The sliding door on the passenger side will not open at all. It is due to a failing actuator. It is a well known issue and a great safety concern.

The driver's side door will no longer open, whether automatically or manually. You cannot manually unlock the door from the inside or open it from the inside, which poses a safety issue, in my opinion.

A loud buzzing noise when locking or unlocking doors. Sounds like it’s coming from the automatic sliding door on drivers side.

Driver side back sliding door stuck in lock position, does not open automatically or manually

My driver's side rear sliding door will not open or unlock. The locking mechanism inside the door panel is seized up and will not release the lock, so the door cannot be opened. This is unsafe because I now only have one door that passengers can exit from the back and if something were to happen to the other back door, people could be trapped. I regularly transport my nieces that are [XXX] , [XXX] , and [XXX] and it makes it very difficult to reach them and if there were an accident on the right side of the car we would not be able to reach them from the left and they would not be able to get out due to the fact that they are in car seats and would need to be taken out by an adult. I have received documentation that states this is a known issue for my Year, Make, and Model, and there is apparently a class action lawsuit about it, but based on the mileage of my car, I won't qualify to have it fixed. I was just made aware that this is a known issue and the car had 70,000 miles on it when I bought it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The passenger side automatic sliding door has stopped working. Can’t open it manually either. The door is stuck in a closed position and can’t even unlock the door. This is a safety issue due to in an emergency we can get out of the vehicle using that door.

Driver side sliding door will not open. Will not unlock either manually or with the keyfob or the unlock/lock within the car. This is a safety issue for my 3 kids in the back. Unable to use one exit jn case of emergency.

The lock actuator on the sliding door is stuck in the lock position and the other side is going out making a loud sound. Only 63k miles. If both go out how could a person who can’t walk get out? You could be trapped or get hurt getting out the trunk or front. Or what it is was stuck open?

The driver side sliding door of the van is stuck in a locked position. It cannot be unlocked manually or remotely. There is no way for a passenger to open that door in event of emergency.

Drivers side sliding door locked after passenger entered vehicle. Door would not unlock both electrically and manually. Passengers needed to exit vehicle thru passenger side. What would the result have been if vehicle were in an accident? This could still happen. I called dealer and was informed this is a common problem. A Technical Service Bulletin has been issued, but is not a covered repair. Cost of repair is around $500 per door. TSB number is 23-017-20

The driver's side sliding door is stuck and locked. Unable to manually unlock nor use key fob nor use button above the rearview mirror. My children were unable to exit out that side and now fear it happening to the passenger side as well. Upon googling and reading many different websites it seems that this has been happening out of the blue for years and with MANY different years of this van. We were given no warnings, no noises, nothing to make us aware there could be a problem with the door.

The component that failed are the passenger sliding doors. The actuator has failed. Both passenger sliding doors do not close automatically. Sometimes the door will lock and remain stuck. Sometimes the doors do not lock at all. This poses a safety threat if door can not be closed properly. Vehicle can not be driven until doors close. The failure of the mechanical issue also poses a higher theft risk since I can not lock my sliding doors at times. This is sliding door issue is a well known issue according to research via web. Many Grand caravan owners are experiencing the sliding door actuator problem. YouTube videos has acknowledged this problem. I have been to Ontario, CA Dodge dealership and had my driver door actuator repaired as this was also the cause of my driver door not locking. Dodge denied this is a issue. As of 2021, Dodge has discontinued the Grand Caravan model.

Left sliding door is stuck. Unable to open inside and outside. Some times the smell of burned plastic. In state of emergency it is impossible to evacuate from the car.

The driver's side automatic rear door will not open or close. The locking mechanism appears to be stuck and will not lock or unlock.

The contact owns a 2017 Dodge Grand Caravan. The contact stated the driver's side and passenger’s side sliding side doors and locks failed to lock as designed. There were no warning lights illuminated. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and advised him to have the vehicle diagnosed. The failure mileage was approximately 50,000.

Passenger rear sliding door will not open even manually

Drive side sliding door doesn't work,a safety problem if get in accident people could be trapped . Worked 2 days ago, Nothing will make it open Says need to unlock door but won't unlock, Carry my grand kids ,worry about get in crash an can't get them out .

Passenger side rear sliding door is stuck closed. I transport my grandchildren in this vehicle and this poses a SERIOUS safety hazard if involve in an accident or fire!

Driver side passenger door will not open locked or not will not budge open.

Rear sliding door actuator for the door lock seized causing the door to be permanently shut with no way to manually open it. This is a safety issue that should be addressed.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that both the driver’s and passenger’s side sliding door locks would remain stuck in the locked position. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 120,000.

In January 2022,at approximately 75,000 miles, vehicle began to have a major oil leak and smell of oil in the cabin. A mechanic determined the oil filter housing had failed and it was replaced for $808.63.Mechanic also stated this is a very common issue with Dodge 3.6L engines. No warning lamps illuminated. Dodge customer service was contacted about the problem and stated there were no open recalls and would not reimburse me for the repairs.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the rear passenger's sliding door would not open as needed. Additionally, the front driver's side window would not roll up as needed. The vehicle was taken to an independent mechanic for the passenger's side sliding door and diagnosed that the door actuator was positioned upside down. The vehicle was repaired, however, there was an abnormal buzzing sound coming from the passenger's side door. The vehicle was taken back to the mechanic, who diagnosed that the door actuator needed to be replaced. The vehicle was not repaired. The vehicle was later taken to an independent mechanic for the front driver's side window and diagnosed with a faulty window regulator. The window regulator was replaced. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in the X98 (Sliding Door Actuator) Extended Warranty. The manufacturer referred the contact to file a complaint with NHTSA. The failure mileage was 59,943.

Rear sliding door is stuck shut and will jot open with any power buttons nor manually. This poses a safety hazard should there be an emergency.

Drivers side passenger door lock stuck in locked position. Door will not open automatically and can not be opened manually.

Door lock actuator and latch failed rendering sliding doors in operable. In the even of a crash this can result in fatalities from not being able to exit the vehicle.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that after driving to her residence and parking the vehicle, she attempted to unlock the rear passenger’s sliding doors however, the doors failed to unlock. The contact attempted to use the key fob as well as manually attempting to unlock the doors however, the doors failed to open. The contact stated that the rear seat passengers climbed into the front of the vehicle to exit the vehicle. There was no warning light illuminated. Neither the dealer nor the manufacturer was contacted. The vehicle was not repaired. The approximate failure mileage was 90,000.

The passenger sliding door power lock has failed, and will not operate. Yes it is available for inspection upon request. The lack of power locks on the passenger sliding door is a danger because it's supposed to lock automatically when you get up to speed to prevent accidental openings. Those back seats are also where young children in car seats are placed (it's a minivan, after all), and they can be unable to operate the door manually. In addition, I only recently noticed it would not lock, but I have no idea when it started failing, so having an unlocked door when you THINK it's locked is also dangerous. Yes, the problem has been reproduced. Yes, the vehicle has been inspected by a dealership. No, there were no warning lamps, messages, or other symptoms, and I do not know when it may have started. I only noticed it in January 2022, when one of my passengers (a child) was impatient to get into the car, and simply happened to start pulling on what we THOUGHT was a locked door. I hadn't unlocked the vehicle yet, so I checked, and, indeed, all the other doors were still locked. I eventually figured out the problem, that this door, the passenger sliding door, has a malfunctioning power lock.

The driver side passenger door is stuck on lock, it will not open from outside or inside or with the fob, this creates a safety issue for removing my children in case of an accident or being able to get to them in case of an emergency.

The sliding door drivers side has malfunctioned. Stuck in lock position. Cannot unlock or lock. The door is stuck closed. I’ve tried everything to try to open it. Will not open. Passengers cannot get out. I presume it’s the acutater that I cannot afford to get fixed. This is a safety issue.

Rear door makes a buzzing sound when door is unlocked. Door also does not seem to function properly when closing and opening.

The sliding door on the passenger side stopped working and will not open manually or with the buttons on the remote or the buttons in the car.

The contact owns a 2017 Dodge Grand Caravan. The contact stated her children were able to open the passenger’s side sliding door while the vehicle was locked, and the contact noticed that the door would not lock securely as designed. On another occasion, while trying to open the driver’s side sliding door, the door would not unlock. The contact unlocked the vehicle with the key fob, but the door would not unlock. The contact also attempted to unlock the door manually, but the door failed to unlock. The vehicle was taken to the dealer and the contact was informed that the vehicle needed to be diagnosed. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall. No additional assistance was provided. The failure mileage was 110,000.

Since I purchased my 2017 Dodge Caravan, a piece of the door panel came off while driving down the road. The rear air cuts in and out. The horn cuts in and out. The driver side sliding door will stick shut and not open and when it does open it makes a loud buzzing sound every time the door opens or locks. Now at 110,000 miles, the car not starting, then starting but acting like its about to die. Battery and alternator both tested good and we are being told it is probably a faulty computer system.

1. The engine failed, and the engine light came on. It is available for inspection upon request. 2. It started shaking, slowing down, and it felt like it was going to stall, therefore, putting myself and others at risk. To this day, once in awhile I continue to feel it shake. 3. I've spoken to a mechanic about it, and he knew of this issue. He gave me information about it and referred me to the manufacturer. No others have inspected it. 4. The Dept of Motor Vehicles, and it failed inspection today on 7/2/22. 5. Check engine light appeared when the problem first started. They first appeared back around November 2021. Note: The spark plugs and coils were replaced 3 times in an effort to resolve this issue, and after that I found out that there was an issue reported with this back in 2011-2013 and is still occurring even though the company has stated that they fixed the problem according to my research.

Our drivers side back sliding door lock mares a loud buzzing sound but doesn’t lock. This is a huge safety issue as my 3year child sits by that door and could potentially open the door. There has been no warning signs. Our van is only 4 years old it should be having expensive issues like this.

The Driver side sliding door does not open, and the passenger side sliding door does not lock. Both pose a danger in the event of an emergency or can cause an emergency when a passenger opens door in moving vehicle. The stow and go seats in second row do not always latch and can begin closing when a passenger is sitting on the seat.

The rear passenger driver side door of my 2017 Dodge Grand Caravan is stuck in the "locked" position. It will not open automatically when I press any of the buttons and I cannot manually open because it is stuck in the locked position. I called my Dodge dealer today, October 28th, and they said they would have to diagnose the problem and the earliest diagnostic appointment they have is December 7th! I told them it is a safety issue and I have kids that sit in the back and need to be able to get out in case of an emergency, so is there any way they can just get it "unstuck" so I can manually do it. I don't care if they can't get it to work automatically, but physically so we can open and close it. He said "no"! It sounds like an "actuator problem", but without diagnosing, there is nothing they can really do. So now I am stuck with what I consider a very unsafe vehicle and they're not too concerned about it. Is there anything you can do to help me with this problem?

While driving the car will not shift through the gears. No warning lights came on and all fluids are at proper levels. Vehicle is making a whining noise.

While coming out of a curve I stepped on the throttle but the car didn’t respond. It acted like the transmission had failed. I then swerved to the shoulder so we wouldn’t be rear ended but a semi which was following us. I put the vehicle in park and turned it off. When I restarted the vehicle it wouldn’t come out of 1st gear. I have since had the vehicle inspected and was told the tans axle pump was bad which is a known recall for the previous 2 years. But can’t find out if the 2017 is part of the recall. The vehicle on has 88,000 miles on it so the transmission shouldn’t have any issue.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the driver's side rear sliding door would not unlock or open. The door lever was inoperable. The dealer was made aware of the failure and the contact was on his way to have the vehicle diagnosed. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact to take the vehicle to a dealer for diagnosis. The failure mileage was approximately 64,000.

The contact owns a 2017 Dodge Grand Caravan. The contact stated that the passenger’s side sliding door could not be opened electronically or manually. The cause of the failure was not yet determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 60,000. The VIN was not available.