2009 Dodge Journey Complaint Log

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN ATTEMPTING TO TURN OFF THE VEHICLE, THE KEY BECAME STUCK IN THE IGNITION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS WERE UNAVAILABLE TO PERFORM THE REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

MY CARS CHECK ENGINE LIGHT CAME ON, HAD IT HOOKED UP TO A FIND OUT WHAT THE CODE WAS. CAME BACK THE TIPM WAS DEFECTED. SINCE I PURCHASED THIS CAR BACK IN 2010 I HAVE HAD RECURRING PROBLEMS WITH THE CAR NOT STARTING AT WILL. SOMETIMES AFTER SITTING FOR AN UNDISCLOSED TIME IT WILL RESTART ONLY TO SHUT IT OFF AND HAVE IT HAPPEN AGAIN. I WAS TOLD THE TIPM MAY VERY WELL BE RESPONSIBLE FOR THE PROBLEM. AFTER CONTACTING CHRYSLER THEY STATED THEY HAVE NO KNOWLEDGE OF THE ISSUE

2009 DODGE JOURNEY. CONSUMER WRITES IN REGARDS TO WIRELESS IGNITION NODE RECALL REPLACEMENT PARTS REIMBURSEMENT. *SMD THE CONSUMER STATED CHRSYLER INFORMED HIM, HE WOULD NOT RECEIVE REIMBURSEMENT, BECAUSE THE PART DID NOT FAIL WHILE HE WAS DRIVING. THE CONSUMER STATED THE PART FAILED, WHEN HE TRIED TO START THE VEHICLE. *JB

TL* THE OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE ENGINE FAILED TO START. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000. UPDATED 7/9/15*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED ON 6-11-2015 UNDER THE RECALL. UPDATED 9/18/15 *JS

TL*THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE THE REAR HATCH DOOR WAS OPEN, SHE WENT TO RETRIEVE SOMETHING FROM THE VEHICLE AND THE HATCH DROPPED DOWN INDEPENDENTLY ONTO THE CONTACTS HEAD. AS A RESULT, THE CONTACT SUSTAINED INJURIES TO THE NECK WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 103,028.

CARRY IT TO THE DEALER DUE TO ANTI FREEZE LINK AND TIRE WONT KEEP AIR. THEY FIXED THE THERMOSTAT BOTH AND FIXED THE ANTIFREEZE PROBLEM AND DID A GREAT JOB I DON'T HAVE NO PROBLEM. WHAT I DO HAVE A PROBLEM WITH I WAS CHARGE $8.91 FOR A O RING WA 07011001 I KNEW NOTHING ABOUT NOR DO I KNOW WHY OR WHAT IT WAS FOR WASN'T TOLD ABOUT IT UNTIL IT WAS DONE AND TIME FOR ME TO PAY FOR THERE SERVICES.BUT THE PROBLEM AM HAVING NOW IS IT WONT START AND I SEE OTHER OWNERS HAVING THE SAME PROBLEM AND NO ONE FROM THE COMPANY IS TRYING TO HELP US THIS IS NOT OUR FAULT WHERE CAN WE GET HELP....... PLEASE HELP US. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. ALSO, THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE REVERSING FROM A PARKING SPOT, THE ENGINE STALLED. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION WIN MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED UNDER THE NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY AWD. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC BUT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. DJR

POWER STEERING FLUID LEAKS, I HAVE LOOKED UP RECALLS AND FOUND ON SOME YEARS OF DODGE JOURNEYS THAT THERE HAVE BEEN RECALLS DUE TO CRIMPED LINES THAT LEAK AND CAN CAUSE ENGINE FIRES DUE TO THE FLUID LEAKS, ALSO I FOUND THAT THERE WAS A RECALL ON MY VEHICLE THAT DID NOT GET SERVICED BEFORE I BOUGHT THE CAR AT THE DEALERSHIP. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING ON SEVERAL OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 71,812. UPDATED 03/17/15*LJ UPDATED 10/15/2015*JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE VEERED TO THE LEFT SIDE OF THE ROAD INTO TERRAIN. THE VEHICLE THEN ROLLED OVER MULTIPLE TIMES UNTIL COMING TO A STOP IN A WATER DRAIN DITCH. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND HER DAUGHTER SUSTAINED INJURIES THAT REQUIRED MEDICAL ATTENTION. THE DRIVER'S RIGHT SIDE OF THE FACE WAS SEVERELY BRUISED AND NECK AND SPINE TRAUMA WAS SUSTAINED. THE CONTACT NEEDED AN MRI ON THE WRIST, ARM, NECK, AND LOWER LUMBAR AREA TO FURTHER DIAGNOSE THE EXTENT OF HER INJURIES. THE CONTACT'S DAUGHTER HAD A KNOT ON HER FOREHEAD AND WAS TREATED FOR A POSSIBLE CONCUSSION. A POLICE REPORT WAS FILED. THE VEHICLE WAS AFFECTED BY NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE DEALER STATED THAT THE PARTS NEEDED WERE NOT AVAILABLE. THE VEHICLE WAS TAKEN IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS DESTROYED. THE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT LOW SPEEDS AND ATTEMPTING TO PARK, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.

2009 DODGE JOURNEY HAS A RECALL ( L25) ON THE WIN MODULE DETENT RING , THIS VEHICLE WAS SOLD TO ME BY A DEALERSHIP IN 2012 WITH NOTHING SHOWING ON THE CAR FAX OF THIS RECALL. THE RECALL CAUSE THE KEY TO SLIP FROM THE IGNITION AND COMPLETELY SHUTTING THE CAR DOWN WHILE MOVING. THE KEY INADVERTENTLY MOVES AND THE ENGINE SHUT DOWN , DEPOWERING THE AIR BAGS, POWER STEERING AND POWER BRAKING. WHEN INITIALLY CALLING IN THE COMPLAINT , CHRYSLER/ DODGE EXPLAINED THAT THERE IS NO FIX OR PART YET AVAILABLE. I FURTHER EXPLAINED AS A SINGLE MOTHER THIS WAS A HUGE SAFETY HAZARD , BECAUSE IN MULTIPLE OCCASIONS I HAVE BEEN ON A FREEWAY OR STREET AND ALMOST ROLLED INTO ANOTHER CAR , ROLLING DOWN BACKWARDS ON A FREEWAY RAMP UNABLE TO BRAKE OR TELEPHONE POLE. DODGE/CHRYSLER STATED I WOULD JUST HAVE TO WAIT OR TAKE IT TO A DEALERSHIP FOR A TEMPORARY FIX.( THIS SAME TEMPORARY FIX IS NOTED IN THE DODGE DEALER SYSTEM NOT TO PUT IN THE NEWER YEAR PARTS INTO AN OLDER MODEL CAR ) AFTER CALLING AND GOING UP TO THEIR RECOMMENDED DEALERSHIPS FOR DODGE THE SERVICE DEPARTMENT STATES THEY HAVE THEIR HANDS TIED BECAUSE THERE IS STILL NO PART AVAILABLE FOR THE YEAR OF MY CAR. THEY ALSO STATED I WOULD HAVE TO PAY OUT OF POCKET ALMOST 700 DOLLARS FOR A TEMP FIX USING A NEWER MODEL CAR THAT MAY OR MAY NOT FIX IT . I AM COMPLETELY TERRIFIED TO DRIVE MY CAR THAT I HAVE TO CONTINUE TO PAY ON AND DODGE/CHRYSLER IS COMPLETELY BRUSHING OFF THE ISSUE. GOD FORBID IF WE ARE HARMED OR EVENTUALLY IN AN ACCIDENT WAITING 3 YEARS LATER FOR A REPAIR FOR THIS VEHICLE PART. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLES POWER REDUCED WITHOUT WARNING. IN ADDITION, THE CONTACT STATED THAT THERE WAS AN ABNORMAL SOUND COMING FROM THE VEHICLE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE BATTERY DRAINED. REPLACED BATTERY AND WIPERS STAYED ON CONTINUOUSLY. MULTI FUNCTION SWITCH WAS INOPERATIVE WHICH CONTROLS THE TURN SIGNALS, HIGH AND LOW BEAM, AND FOG LIGHTS. FACTORY NAVIGATION WITH SURROUNDING AREA CAUGHT FIRE WITH NO KEY IN THE IGNITION WHILE CAR WAS PARKED IN DRIVEWAY RESULTING IN TOTAL LOSS OF VEHICLE. *TR

I CURRENTLY OWN A 2009 DODGE JOURNEY, THE DRIVER SIDE MASTER POWER SWITCH STOPPED WORKING. THE ENTIRE POWER SWITCH IS NOT INOPERABLE. THE DRIVER SIDE MIRRORS, CAR LOCKS ARE CURRENTLY ARE NOT WORKING BUT THE BACK WINDOWS ARE WORKING. THE DRIVER SIDE HEAT VENT BLOWS COLD AIR WHILE THE DRIVER SIDE BLOWS HOT AIR. I CURRENTLY AM AWAITING SUPPLIES FOR A CURRENT RECALL SO BEGIN TO RESEARCH THESE TWO CONCERNS. I FIND THAT OVER 46, 500 PEOPLE HAVE EXPERIENCED THE MASTER POWER SWITCH SUDDENLY BECOMING INOPERABLE WITH A PREVIOUS RECALL CORRECTING THIS ISSUE. I CONTACTED CHRYSLER TO INQUIRE ABOUT GETTING THIS RECALL DONE WHILE PLACING MY CAR IN THE SHOP FOR THE CURRENT OUTSTANDING RECALL. I WAS TOLD THAT MY CAR WAS MADE TWO MONTHS AFTER THE RECALL PERIOD MEANING THAT I WOULD HAVE TO PAY FOR THOSE REPAIRS OUT OF POCKET.

WE ARE ON OUR THIRD SET OF FRONT BRAKES AND SECOND SET OF REAR. NOW THEY ARE SAYING MY REAR BRAKES HAVE 5% BRAKE LEFT. SO, I WILL NEED NEW BRAKES AND ROTORS. THE GUY AT DODGE BLAMED MY WIFE FOR THE WAY SHE DRIVES. PT HERE IS NO PROBLEM WITH THE WAY SHE DRIVES. *TR

TL-THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. DJR UPDATED 3/4/15*CN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE STALLED. THE FAILURE OCCURRED ON THREE OCCASIONS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS AND ELECTRICAL SYSTEM); HOWEVER, THE PART FOR THE RECALL WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED THE FAILURE. PARTS DISTRIBUTION DISCONNECT.

THIS IS THE 3RD TIME THE CAR HAS LEFT ME STRANDED. THE IGNITION WILL NOT TURN OVER. THE BATTERY IS FINE, THE TANK IS FULL. I RECEIVED A RECALL FOR THE IGNITION FOB BUT WAS TOLD BY THE DEALER THAT THE PART IS NOT IN. ITS BEEN MORE THAN 6 MONTHS. I'D LIKE TO KNOW WHAT MY RIGHT ARE. ISN'T THE MANUFACTURER OBLIGATED TO FIX THE KNOWN/ADMITTED PROBLEM? *TR

IN OCT., 2014 I RECEIVED A RECALL NOTICE L25/NHTSA 14V-373. I HAVE CALLED MY DEALER AND CHRYSLER'S VEHICLE SAFETY HOTLINE TWICE, AND AGAIN TODAY. BOTH REPORT THAT "THE PROBLEM IS IN THE IGNITION SWITCH, BUT THAT "THE REPAIR PARTS ARE NOT AVAILABLE, NOR DO THEY HAVE AN ETA FOR THEIR ARRIVAL". LAST EVENING MY CAR'S ENGINE SHUT OFF WHILE I WAS DRIVING AT ABOUT 40 MPH. I RESTARTED AND IT STOPPED AGAIN. I HAD PLENTY OF GAS AND THE CAR HAS RUN NORMALLY SINCE. HOWEVER, THE CAR BEHIND ME ALMOST DIDN'T STOP IN TIME. HOW CAN THIS VEHICLE BE SAFE TO DRIVE? WHAT IF I HAD BEEN GOING 65 MPH ON THE INTERSTATE? I WAS EMPLOYED FOR MANY YEARS IN THE MANUFACTURING INDUSTRY AND NEVER HEARD OF PLACING , OR RECEIVING AN ORDER WITHOUT OBTAINING A DELIVERY COMMITMENT. WHAT IS GOING ON HERE? *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) WAS RECEIVED IN JANUARY OF 2015. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/18/15*LJ UPDATED 2/10/16 *JS UPDATED 4/4/18*JB *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 60 MPH, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY. IN ADDITION, ALL THE WINDOWS ROLLED UPWARDS AND DOWNWARDS INTERMITTENTLY. ALL THE WARNING LIGHTS ON THE INSTRUMENT CLUSTER ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO MULTIPLE INDEPENDENT MECHANICS WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHEN THE FOB WAS PLACED IN THE IGNITION, THE ENGINE DID NOT START. THE VEHICLE WAS PREVIOUSLY REPARED PER NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT WAS ALSO EXPERIENCING ELECTRICAL FAILURES THROUGHOUT THE VEHICLE. ALSO, BOTH SIDE VIEW MIRRORS WERE NOT WORKING, IN ADDITION TO ALL OF THE DOOR LOCKS, MASTER CONTROL UNIT, AND CHILD SAFETY LOCKS. THE VEHICLE WAS UNABLE TO DETECT THAT THE DRIVER'S SIDE DOOR WAS OPEN. ALSO, THE PASSENGER SIDE WINDOWS WERE NONFUNCTIONAL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE MULTIPLE REPAIRS WERE MADE ON SEVERAL OCCASIONS. THE MECHANIC REPLACED NUMEROUS MODULES, FUSES, AND RELAYS; HOWEVER, THE FAILURES RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ADDITIONAL FAILURES AND THERE WAS NO FURTHER REPAIRS OR DIAGNOSTIC TESTS. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING AT 40 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM) AND BELIEVED THE FAILURE WAS RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 09/03/15*LJ UPDATED 10/26/2017*CN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

AS I WAS TURNING INTO A SUBDIVISION A LOUD KNOCKING NOISE FOLLOWED BY A SQUEAL AND MY ENGINE COMPLETELY SHUT DOWN AND SEIZED. I HAVE A LITTLE OVER 83,000 MILES ON MY 2009 DODGE JOURNEY. THERE WERE NO INDICATIONS OF ANY PROBLEMS. IT WAS ONE OF THE QUIETEST VEHICLES I HAVE EVER OWNED, AND THIS HAPPENED OUT OF NO WHERE. THE SHOP HAS INFORMED US THAT THE ENGINE IS COMPLETELY SEIZED AND NEEDS TO BE REPLACED. THE MECHANIC HAS NOT SEEN SUCH SILVERY OIL IN A LONG TIME. THIS COMES ACROSS LIKE A MANUFACTURE ERROR SUCH AS YOUR RECALL FOR THE ROD BEARING IN YOUR 2012. CAN SOMEONE PLEASE INVESTIGATE THIS. I JUST MADE MY THIRD PAYMENT ON THIS VEHICLE, AND NOW I AM WITHOUT A VEHICLE, AFTER OWNING IT FOR 87 DAYS AT THE TIME OF INCIDENT. AN OIL CHANGE WAS DONE APPROXIMATELY 1000 MILES PRIOR TO THE INCIDENT AND THERE WERE ABSOLUTELY NO WARNING SIGNS. WE NEED OUR VEHICLE, AND IT IS GOING TO COST $4000 TO FIX, AND WE STILL OWE OVER $10,000 BECAUSE WE PURCHASED IT ON SEPTEMBER 25, 2014 AND THIS HAPPENED ON DECEMBER 22, 2014. THIS HAS TO BE A MANUFACTURING ISSUE. PLEASE ADVISE AS TO WHAT TO DO TO HAVE THIS FIXED. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE STALLED AND THE KEY WARNING LIGHT ILLUMINATED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 103,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AFTER BEING PARKED FOR TEN HOURS; HOWEVER, THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V139000 (ELECTRICAL SYSTEM). THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 5/18/15*CN UPDATED 10/5/2017*CN

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CONSUMER STATED THAT ON MULTIPLE OCCASIONS THE IGNITION SWITCH TURNS OFF. THIS FAILURE OCCURS WHILE DRIVING. THE CONSUMER WOULD PULL TO RESTART THE VEHICLE. UPDATED 10/8/2015*JS

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE CONTACT CHARGED THE BATTERY AND WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE REPAIRS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/09/15*LJ UPDATED 06/9/2015 *JS

HAVE CHANGED BRAKES AND ROTORS 3 TIMES SINCE OWNING IT NEEDS,REPAIRED AGAIN, JUST REPAIRED IT LAST DECEMBER 2014

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

VEHICLE RANDOMLY WILL NOT START. EVERYTHING (LIGHTS, AIR, RADIO) WORKS EXCEPT IT WILL NOT START, MAKES A CLICKING NOISE BUT WILL NOT TURN OVER. WE HAVE PAID DODGE OVER 300 DOLLARS TO HAVE THIS ISSUE FIXED BUT IT KEEPS REOCCURING. FIRST TIME WE HAD TO HAVE IT TOWED THEY SAID IT WAS A SOFTWARE ISSUE AND BAD BATTERY. WE PAID FOR THAT AND NOT EVEN A WEEK LATER I WAS STRANDED OUT OF TOWN AT NIGHT WITH MY CHILDREN. DODGE HAD IT TOWED THR NEXT MORNING AND COULD NOT IDENTIFY THE ISSUE. WE HAVE SINCE HAD TO HAVE IT TOWED 2 OTHER TIMES BACK TO DODGE AND THEY HAVE FIXED THE STARTER AND ON THE LAST OCCASION THEY SAID NOTHING WAS WRONG. ONCE WE HAD THE BATTERY JUMPED TO GET IT STARTED AND IT IS A BRAND NEW BATTERY, HOWEVER THAT DOESNT ALWAYS WORK. WE ARE STILL DEALING WITH THIS ISSUE. WE RECEIVED A RECALL NOTICE IN THE MAIL FOR BAD IGNITION AND KEY ISSUES IN MAY AND WE STILL HAVE NOT BEEN ABLE TO GET IT FIXED. WE WERE TOLD BY DODGE THAT WE WOULD BE PUT ON A WAITING LIST FOR PARTS AND IT COULD BE MONTHS AS THERE ARE A LOT OF PEOPLE WHO ARE HAVING THR SAME ISSUES AND NOT ENOUGH PARTS ARE AVAILABLE. PLEASE LOOK INTO THIS ISSUE. NO, I DIDN'T CRASH BUT IT IS A SAFETY ISSUE WHEN YOU ARE STRANDED FAR AWAY FROM HOME AND NOONE CAN HELP YOU. IT IS EXPENSIVE WHEN I END UP HAVING TO PAY 100'S OF DOLLARS I'M TOWING. IF YOU GOOGLE THE ISSUE THERE ARE MULTIPLE COMPLAINTS OF THE SAME ISSUE AND DODGE KEEPS SAYING TO EVERYONE THAT THEY CAN NOT IDENTIFY THE ISSUE.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED MINOR INJURIES TO THE CHEST AND HANDS THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS DEEMED TOTALED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 125,000.

I WAS DRIVING APPROXIMATELY 10-15 MPH WHEN MY CAR SUDDENLY SHUT-OFF AND WOULD NOT RESTART. IT HAS A RECALL FOR THE WIN MODULE BUT THE DEALER DOES NOT HAVE THE PARTS TO FIX IT. IT IS CURRENTLY AT THE DEALER BEING LOOKED AT. THIS CAR HAS BEEN NOTHING BUT TROUBLE FROM THE BEGINNING. I HAVE BEEN THRU MORE SETS OF BRAKE PADS AND ROTORS THAN I EVER THOUGHT POSSIBLE. NOT TO MENTION ALL THE TIMES IT WAS TOWED TO DEALER BECAUSE IT WOULD NOT START AND WAS TOLD EVERY TIME THAT NOTHING WAS WRONG WITH IT. IT IS A KNOW PROBLEM WHICH THEY WILL NOT FIX. I HAVE ALSO HAVE NUMEROUS ELECTRICAL ISSUES INSIDE THE CAR. THESE CARS ARE WORTHLESS. *TR

THE FUEL GAUGE STOPPED WORKING CAUSING LOW FUEL TO FLASH ALL THE TIME AND THE CHECK ENGINE LIGHT TO STAY ON. TRANSMISSION TRIES TO SHIFT INTO ANOTHER LEVEL AT APPROX. SPEED OF 35 TO 40 MPH CAUSING BUCKING O RESURGING MOTION. *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. AFTER THE VEHICLE WAS REPAIRED ACCORDING TO AN UNKNOWN MANUFACTURER RECALL RELATED TO THE WIRELESS IGNITION RING, THE ABS LIGHT AND TRACTION CONTROL LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START UNLESS IT WAS IN THE NEUTRAL POSITION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000.

IN 10/14 I RECEIVED RECALL #L25/NHTSA 14V-373. ON 11/5/14 I CALLED MY DEALER AND WAS TOLD "NO PARTS AVAILABLE". "NO SCHEDULE". THE SAME DAY I CALLED CHRYSLER RECALL ASSIST. CENTER 1-800-853 AND WAS TOLD. "NO PARTS AVAILABLE OR SCHEDULE AVAILABLE. ON 12/4/14 CALLED ANTIOCH CHRYSLER/DODGE. "BRING THE CAR IN FOR DIAGNOSIS. I WASTED 1 HR! "NO PARTS AVAIL. OR SCHEDULED! WHEN YOU RECEIVE NOTICE FROM CHRYSLER THAT PARTS ARE AVAILABLE, CALL DEALER FOR APPOINTMENT." ACCORDING TO THE RECALL, THERE IS DANGER IN DRIVING THIS VEHICLE. "ENGINE SHUT OFF AND PASSIVE RESTRAINT SYSTEMS WOULD ALSO SHUT OFF. HOW CAN CHRYSLER NOT HAVE A SCHEDULE FOR PARTS AVAILABILITY. DO I ASSUME THAT THEY HAVEN'T BEEN ORDERED, OR IF SO, WERE ORDERED FROM AN INCOMPETENT MANUFACTURER? WHY RECALL AT ALL? *TR

TL* THE CONTACT OWNS A 2009 DODGE JOURNEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V373000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.