1999 Ford E-450 Speed Control & Cruise Problems

DRIVER REPORTED INTERMITTENT CRUISE CONTROL ISSUE. WHEN RESEARCHING POSSIBLE SOLUTIONS TO THE ISSUE BECAME AWARE OF CRUISE CONTROL DEACTIVATION SWITCH ISSUE. IT IS UNDER FORD RECALL 05S28. IT IS BY ALL ACCOUNTS, A FIRE HAZARD. ON 6/23/2015 TOOK THE VEHICLE IN TO A FORD DEALER IN ROCHESTER, N.Y.FOR SERVICE UNDER THE RECALL. THE SERVICE ADVISOR CALLED SAYING FORD HAD DECLINED SERVICE, AND THE REPAIR WORK WOULD BE CHARGEABLE. FORDS STANCE WAS THAT THE VEHICLE "SHOULD HAVE BEEN BROUGHT IN EARLIER". WE RECEIVED NO RECALL NOTICES ON THIS VEHICLE, CASE IN POINT NEITHER THE GIRL THAT SETS THE SERVICE APPOINTMENTS, OR THE SERVICE ADVISOR AT THE DEALER COULD 'GET THE VIN TO GO IN" THIS RECALL IS IS FORDS RESPONSIBILITY TO REPAIR THE VEHICLE, COVERING FULLY WHAT NEEDS TO BE DONE.

TL*THE CONTACT OWNS A 1999 FORD E450. THE CONTACT RECEIVED A RECALL NOTICE FOR THE VEHICLE SPEED CONTROL: CRUISE CONTROL IN NOVEMBER OF 2007. HE TOOK THE VEHICLE TO THE DEALER FOR REPAIR. AFTERWARDS, FORD SENT A SECOND RECALL NOTICE STATING THAT THEY REPLACED THE HARNESS WITH A FAULTY PART AND THAT IT NEEDED TO BE REPAIRED A SECOND TIME. ON FEBRUARY 28, 2008, THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER FOR THE SECOND REPAIR. AFTER THE REPAIR, THE CONTACT NOTICED THAT HIS CRUISE CONTROL NO LONGER OPERATED AT ALL WHILE DRIVING 55 MPH. THE DEALER INFORMED THE CONTACT THAT HE HAD TO SIGN A PAPER STATING THAT THEY WOULD INSPECT THE VEHICLE. IF IT WAS DETERMINED THAT THE FAILURE WAS NOT RELEVANT TO THE RECALL, HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR. THE MANUFACTURER STATED THAT NOTHING COULD BE DONE. THE PURCHASE DATE AND RECALL NUMBER WERE UNKNOWN. THE CURRENT MILEAGE WAS 38,676 AND FAILURE MILEAGE WAS 38,646.