2018 Ford Ecosport Complaint Log

CONTACTED DEALER SALES WITH ATTACHED PHOTO. STATES ALL THE CARS ARE LIKE THIS. THIS IS A MOVABLE STARRING COLUMN JUST BEHIND BRAKE BAD. A LOSE SHOE STRING CAN BE CAUGHT IN HERE DISABLE STEERING. THE FLOOR MAT WAS RUBBING AGAINST THIS AND MY WIFE THOUGH THE STEERING WAS THE ISSUE. IT REALLY IS. A SIMPLE INEXPENSIVE COVER IS NEEDED

RADIO RESETS AT RANDOM WHEN ENTERING THE VEHICLE AND WHEN STANDING NEAR THE VEHICLE. A LOUD "POP" SOUND CAN BE HEARD WHEN THIS HAPPENS AND THE RADIO RESETS ITSELF TO AM 530. THIS CAN HAPPEN MULTIPLE TIMES A DAY WITH NO WARNING AS TO WHEN EXCEPT FOR THE ABOVE DESCRIBED SOUND.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while the transmission was shifted into reverse, or while diving during rainy weather, there was an abnormal sound coming from the rear wheels. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the battery needed to be replaced. The vehicle was repaired out-of-pocket. The local dealer was contacted on several occasions about the recall repair; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 400.

ON THE HIGHWAY EXCELERATING TO MOVE PAST A SEMI.MY GAS PEDAL GOT STUCK TO THE FLOOR. IT WAS AT NO FAULT OF A FLOOR MAT. I TRIED TO PULL IT UP, PUSH IT DOWN., USE CRUISE CONTROL NOTHING UN STUCK IT. THIS ALL WITH A CRYING BABY AND 2 TODDLERS IN THE CAR. SURROUNDED BY SEMIS.LUCKILY THE BREAKS WORKED AND I WAS ABLE TO BRING THE VEHICLE TO THE SIDE OF THE RD. AFTER PUTTING ON HAZARDS AND LEAVING MY FOOT ON THE BREAK I PULLED THE EMERGENCY BREAK PUT THE CAR IN PARK AND TURNED OFF THE IGNITION. THE PEDAL STAYED STUCK.

1. The back up camera and screen glitch, freeze, go black unpredictably. 2. I've backed into objects, thankfully so far nothing that has caused major damage. It is potentially very dangerous, as sometimes it freezes mid back-up and there is an optical illusion. 3. I'm not quite sure what the question is. The problem is intermittent, and to have all of the issues with the vehicle checked is cost prohibitive and time prohibitive. It malfunctions out of nowhere. 4. I do not know if the dealership inspected when they replaced my engine and turbo , then 3 days later vacuum hose as a "temporary" band aid to the unresolved safety recall 23V905. 5. There is no warning which is dangerous.

1. The vehicle jumps when being put into gear and sometimes slips or is delayed as well. It also has a sound that goes along with it. This has been a problem since the first started driving the vehicle. Like many issues with this vehicle it is not consistent, however I estimate that this happens 75% of the time. 2. I have bumped are in my car port multiple times. I've stayed very vigilant as, it has jumped a couple times when I'm in a parking lot at a busy shopping area and people are walking in the lot. It feels very unstable and unpredictable. The whole car jerks. 3. I have been to the dealership for other issues related to the auto start stop not working and engine failure from the 23V905 recall. I am not sure if this was part of the inspections. 4. There are no warning indicators for this. It happens and is jarring. Note below, it is not one incident date, it is constant.

DOORS WILL NOT LOCK FROM DOOR OUTSIDE HANDLE IN OR AFTER RAIN.. CAR HAS PASSIVE ENTRY/PUSH BUTTON START. HAVE TO USE INSIDE SWITCH OR LOCK FOB. UNLOCK FEATURE WORKS. HAVE SEEN OTHERS WITH SAME COMPLAINT. FOUND THIS OUT AFTER CAR WAS LEFT UNLOCKED FOR OTHERS TO ENTER UNINVITED. ON GOING PROBLEM. CAR BELONGS TO MY DAUGHTER.

THE ENGINE WILL RANDOMLY SHUT OFF WHEN IN PARK MODE DUE THE AUTO-STOP START FEATURE NOT DISENGAGING CORRECTLY. FORD HAS NOT BEEN ABLE TO REPRODUCE THE PROBLEM AND DOESN'T HAVE A SOLUTION.

Over 400 power train codes since day that it was purchased. Kept getting run around on issue. Finally was “fixed”. Now a new power train code. Vehicle has reduced power mid drive and has trouble accelerating from a stop. Both issues have almost cause accidents. Car has had several times where vehicle would have a clicking sound when trying to start and has not started at times. Dealership now several months out to repair again.

SUNROOF SHATTERED. I WENT TO OPEN MY SUNROOF AS I WAS PULLING OUT OF THE DRIVEWAY AND NOTICED THAT MY INSIDE COVER WAS WET. I LOOKED UP AND SAW THAT THE GLASS WAS SHATTERED. THE CAR HAD BEEN PARKED FROM 7/7-10/2018 IN THE DRIVEWAY.

MY 2018 FORD ECOSPORT AUTO SHUTOFF/RESTART FEATURE MALFUNCTIONED CAUSING ME TO CRASH INTO ANOTHER CAR. FORD HAS NOT INSPECTED MY CAR AS OF YET BUT THEY HAVE DECLINED MY REQUEST FOR A LOANER CAR CITING THAT THEY HAVE DETERMINED THAT THE ACCIDENT WAS NOT DUE TO MECHANICAL MALFUNCTION. FURTHERMORE THE PARTS THAT MY MECHANIC NEEDS IN ORDER TO FIX THE CAR ARE ON BACKORDER WITH NO ETA PROVIDED BY FORD. ACCIDENT WAS ON 4/30/18. TODAY IS 7/19/18. MY COMPLAINT IS THAT THE CAR MALFUNCTIONED AND FORD WILL NOT ASSIST WITH FURTHER INVESTIGATION, NOR WILL THEY PROVIDE NEEDED PARTS IN A TIMELY MANNER.

MY WIFE AND DAUGHTER WERE INVOLVED IN A CAR ACCIDENT ON MARCH 14 2018, THEY GOT HIT PRETTY GOOD IN ALL ANGLES OF THE CAR. THE CAR WAS DECLARED TOTAL LOSS. MY CONCERN IS .. WHY, ANY OF THE AIR BAGS ON THE CAR DEPLOYED ? NONE OF THE AIRBAGS, EVEN THE ONES ON THE SIDES, WENT OFF. I CALLED MY LOCAL DEALER SHIP, THEY TOLD ME THE CAR NEEDS TO BE CRASH IN THE FRONT AREA IN ORDER TO DEPLOY. HERE COMES MY CONCERN, IS THAT A GOOD SAFETY SYSTEM FOR THIS VEHICLE? I AM NOW GOING TO TRY TO GET ANOTHER VEHICLE SINCE IAM WITHOUT ONE RIGHT NOW. THE VEHICLE WAS GOING APPROXIMATELY AT 60 MILES WHEN THIS HAPPENED, IT HAPPENED IN THE HIGHWAY. THE OTHER DRIVER WAS AT FAULT. POLICE REPORT STATES IT.

The car suddenly lost oil pressure and the engine light came on. I immediately pulled to the side of the road and my vehicle was trailered to a Ford service center. They termined that the engine needed to be replaced. Now I receive a recall for this same issue but we already paid fir a new engine replacement.