2018 Ford Ecosport Complaint Log

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 35 MPH, an abnormal sound was coming from the engine. The brake pedal was depressed, and the vehicle failed to respond. The contact was able to coast to the side of the road. The message "Low Oil Pressure" was displayed on the instrument panel, and the check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that the engine oil pump had failed and needed to be replaced. The vehicle received an interim repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The vehicle remained parked. The failure mileage was approximately 66,000. VIN tool confirms parts not available.

In mid-2024, I was notified of a recall (23S64 / 23V905) involving the engine oil pump belt. When I attempted to schedule repairs, I was told parts were not available. I was instructed to watch for loss of oil pressure and speed and to pull over immediately if it occurred. In January 2025, my vehicle lost oil pressure and speed while driving. I pulled over and had it towed. Ford directed me to a dealer, but multiple dealers within 200 miles said parts would not be available until March 2025. I brought my vehicle to a Ford dealer in [XXX] in March 2025. It remained there over 7 months until October 17, 2025. I was told parts were unavailable, and instead of fixing the defect, the engine was replaced with another engine subject to the same recall. Shortly after, the vehicle broke down again due to issues related to the repair. I later received another recall notice and returned the vehicle on February 25, 2026. As of March 23, 2026, the dealer still has my vehicle and cannot complete repairs due to lack of parts. This recall causes sudden loss of oil pressure and engine power, creating a serious safety risk. Ford has not provided a timely or effective remedy. My vehicle has approximately 50,000 miles and has been out of service for extended periods. All repair documentation is in my car that is currently at the dealership. They do not email or text or give digital proof. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was involved in a front end collision [XXX] that caused my vehicle to be totaled and me to be transported to the hospital via an ambulance. I purchased the vehicle with the understanding that it had numerous safety features including airbags throughout. During this accident my impact completely crumpled my engine compartment and left portions of my engine were left lying around. The only airbag to deploy was the skirt one below the steering wheel column. The curtain one over my driver door and the steering wheel one did not deploy. I sustained a concussion, post concussion syndrome, chest wall injury, hematoma and abrasions to my left arm and both legs. The bruises sustained to my abdomen make it look like I am still wearing my seatbelt. The post concussion syndrome has caused me memory loss for the entire day, before and after the accident other than a moment here or there. I cannot remember the accident or what led up to it. I continue to have headaches and nausea. I am really just looking for answers on why my other airbags did not deploy. Ford has declined to inspect the airbags unless I agree to have the vehicle brought to one of their inspection locations. Thank you [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Diagnostic tool says "Loss of Communication with steering wheel column" "loss of connection with ABS module" and "loss of connection with power steering module"

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated while driving 60 MPH, the oil pressure warning light illuminated with an abnormal, knocking sound coming from the vehicle. The contact's husband immediately pulled over and left the vehicle on the side of the highway. The vehicle was later towed to a local dealer where it was confirmed that the failure was related to the recall; the vehicle remained with the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The vehicle was not repaired. The failure mileage was approximately 49,000.

The contact owns a 2018 Ford EcoSport. The contact stated that the air bag warning light was illuminated. The vehicle was serviced under NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); but the recall repair failed to repair the vehicle. The contact stated that the vehicle hesitated, and the engine failed after the recall repair. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 50,000.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 20 MPH and attempting to complete a turn, the Auto START/STOP feature activated and turned the vehicle off, with the message "Shift to Park(P) to Manually Restart" was displayed. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. The battery warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with a piston, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 125,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while pulling into the garage and depressing the brake pedal, the engine revved significantly. The contact stated upon shifting to park(P), the vehicle jerked and remained parked. The contact then turned off the vehicle. There was no warning light illuminated. Additionally, the contact stated while at a complete stop and depressing the brake pedal, the vehicle rolled forward unintendedly. The contact parked and turned off the vehicle temporarily. The vehicle was taken to the dealer, where the contact was informed that the failure could not be duplicated. The vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while her brother was driving approximately 35 MPH, the low oil pressure warning light illuminated, and the vehicle stalled. The driver was able to pull over to the side of the road. The vehicle failed to restart and was towed to the driver's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

Component failure: LUG NUTS. Unable to remove the WHEEL because of SWOLLEN lug nuts. This is a massive safety issue.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the check engine warning light illuminated. The message that there was “No Oil Pressure” was displayed. The vehicle decelerated and stalled. The vehicle was restarted but failed to accelerate above 20 MPH. The contact pulled over safely. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had failed, and the engine needed to be replaced. After the engine replacement, the mechanic informed the contact that there was engine oil leaking onto the ignition coil. The vehicle was not repaired. The dealer informed the contact that the additional repairs would be an out-of-pocket expense. The manufacturer was contacted, and opened a case, but no additional assistance was provided. The failure mileage was approximately 91,000.

The contact owns a 2018 Ford Eco Sport. The contact stated that while driving at 45 MPH, the vehicle began to shake. The driver decreased the speed to 30 MPH. There was an abnormal rattling noise detected. The low oil pressure light was flashing. The vehicle was taken to an independent mechanic, who determined the failure was due to the drive belt. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 75,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

My partner lost acceleration on the highway, abruptly and without warning. We took the while to a Ford dealership for diagnostics. They found that the turbocharger had come loose and was grinding against the engine. Metal infiltrated into the oil, large pieces settled in the oil pan. The dealership says the vehicle needs a new engine and turbocharger, wants us to pay $8,100 for it. The dealership denies the issue is related to the active recall and ongoing class-action lawsuit, even though the circumstances align perfectly down to the mileage range in which this issue is expected to occur.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at approximately 70 MPH, the low engine oil pressure warning light illuminated. The contact pulled over and the vehicle was towed to a dealer where it was diagnosed that the oil drive belt needed to be replaced. The VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part was not yet available for the recall repair. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 60-65 MPH, the vehicle stalled. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was towed to the local dealer, who referred the contact to another mechanic for assistance. The vehicle was towed to an independent mechanic who replaced the canister purge valve. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle keeps breaking down and constant maintenance is needed. From oil pump to engine and alternator issues. Worst purchase ever

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 64,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, while the vehicle was stopped at a traffic signal, it stalled. After several attempts, the vehicle restarted. The “Service Vehicle Soon” warning light was illuminated, and an unknown, orange-colored light was displayed. The contact stated that the vehicle stalled while driving uphill. The vehicle was taken to the dealer; however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the failure had worsened. The manufacturer was made aware of the issue. The manufacturer contacted four dealers and confirmed that parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 60,000.

The contact owned a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle stalled with the low oil pressure warning light illuminated. The vehicle was restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.

My engine light came on in September 2024. I took it to the Ford dealership and they told me it was my purge valve. I had my mechanic replace my purge valve and my engine light went off. 24 hours later my engine light came back on. I took it to the Ford dealership and they said the valve was loose and they fixed it. My engine light was off when they gave me my vehicle back. 2 fays layer my engine light came back on. While driving on I-45 my car shut off and stalled. I talked with the Ford corporate office and they informed me about my car's safety recall and that they will not have the parts until next year. I wanted to have my car be a total loss and purchase a 2024 Ford Escape. I was not approved and Ford is trying to give me my car back. I no longer feel safe driving behind the wheel of a car that has an increasing chance of shutting off and causing a crash.

I have a new engine last 2022 cause of engine oil pump belt and now engine oil pressure come out and diagnosed with the same caused why I need to change my engine.and now it was on a recall I called dealership and they said they could just fix it by interim parts because the remedy parts will not come out by 1st quarter of 2025 and they didn’t offer me a free rental car or other option for me to go to work.Everytime I drive the car will stop or turned off by it’s own which I’m scared that might get me into accident.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the contact became aware of a knocking sound coming from the engine with the low oil warning light illuminated. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that the oil pump tensioner assembly and oil pump drive belt had failed and needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at various speeds, a plastic gear meshing sound was present coming from the engine compartment and the message "Low Oil Pressure" was displayed while the vehicle was idling. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure and informed the contact that the VIN was not included in the NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 55,900.

My vehicle was identified as part of the safety recall in 2023. In 2024 my car started struggling and the low engine oil pressure warning started showing on my dash. The check engine light and service soon indicator lights started showing on the dash as well. The car was just past 71,000mi. When I purchased the car it was at about 60,000mi. Since the issues seemed related to the recall I went to a Ford dealer. My car was checked with the dealer and I was given a loaner vehicle. I was told that my car’s engine needed to be replaced. I drove a loaner car from September 2024 to April 2025 as my car waited for an engine to be sent to my dealer. Once the engine was replaced I was told that I also would have to purchase a battery since my car hadn’t been driven for so long. I now have my car returned to me but I am nervous to drive it with the same recall issue still outstanding. Parts for the recall remedy were announced to be available by the end of the first quarter of 2025 but they are not. There is also not any updates to when parts will be available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while coming to a complete stop while driving 5-6 MPH, the vehicle made an abnormal popping sound. The contact stated that the low oil pressure warning light was illuminated. The contact was able to drive to the residence nearby. The vehicle was taken to an independent mechanic the following day. The mechanic determined that the engine oil pump had failed and needed to be replaced. The vehicle was not repaired. The dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 54,000. VIN tool confirms parts not available.

I own a 2018 Ford EcoSport, and I’ve been experiencing an issue with the swing gate. While driving, I’ll randomly get a notification that the gate is ajar, even though I haven’t opened it. If the vehicle is locked, the gate stays shut, but if it’s unlocked, the swing gate will sometimes open while I’m on the road. This issue happens more often when I’m driving on bumpy or uneven surfaces. It’s become a frequent problem, and I’m concerned about the safety risk.

There is an open recall on my car ford my car is now inoperable and is sitting one a dealership lot where I have been told I have to wait months before they diagnose then I can get a loaner or rental though ford till they fix the vehicle. I have a job and a child it’s my only car I owe 19000 on a car that is poorly designed and I can’t get to work ford has offered no solutions but to try to find a mother dealer shop which again car is inoperable and all the other dealerships have said the same thing no loaner cars and extended wait to even diagnose the problem before this I tired to report issues with the vehicle and the blew me off till the car stopped running

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact's husband connected the vehicle to the diagnostic machine. The contact retrieved a code for a misfire in cylinder #1. The vehicle was taken to the dealer and the spark plugs were replaced. The failure reoccurred. The contact stated that the failure had been persistent. The contact stated that the engine had previously been replaced, by a Nissan Dealer where the vehicle was purchased. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

See attached document for complaint.

Been dealing with the issue for almost a year and and a half. Went to the dealer and had to pay out of pocket for a temporary fix that they claimed was a lose hose clamp. After receiving a second letter stating to take it back to the dealer a second time and presented it and how an intern repair is available due to my car now leaking and burning oil and the service manager said they could not do anything and would not even look at my car and told me I had to wait the recalled parts are available although ford has offered an interm repair is allowed. This has been a headache for almost two years and I have contacted Ford telling me to take my vehicle in. Now I am at severe risk of my engine blowing up due to defective oil pump.

The contact owns a 2018 Ford EcoSport. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The check engine warning light remained illuminated. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was repaired; however, several weeks later, while attempting to start the vehicle, the vehicle failed to start. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the same dealer a second time, and the vehicle was diagnosed, and the contact was advised that the coolant hoses were faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 70,000.

The contact's client owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.

Can't open the hood either the latch or the cord is broken. It's very dangerous to drive the car while the engine oil is due to change. The latch or the cord is very defective. Also, airbag has been staying on the dashboard for a long time.

Sine there is a recall for my vehicle, it can no pass an emissions state inspection so i can register my vehicle

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that on several occasions while driving at various speeds, the vehicle hesitated and jerked abnormally while the transmission was shifting gear. The vehicle was taken to a dealer to be diagnosed. The contact was informed there were metal shavings found inside the transmission. The contact was informed that the transmission and torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 83,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving at approximately 40 MPH, the vehicle lost motive power and was vibrating abnormally. The contact was able to drive the vehicle back to the residence. The contact had not contacted a dealer or independent mechanic. The vehicle was not diagnosed or repaired. The failure mileage was approximately 181,000. VIN tool confirms parts not available.

While driving down the road the car started to make a weird clunking sound and started to jerk when I made a turns and continued to jerk until stopped. * Independent service removed and replaced the rear differential * There were no warning signs

When driving on the freeway, a low oil pressure alert came on, so the vehicle began to lose power and sound very bad. I had to stop on the freeway and pull over to a safe place on the road to check for any leaks or lack of oil. but everything was fine, I took him to a safe place away from the highway but the noise was constant so I had to ask for help from a tow truck to take him home since I was far from it

My car stalled at a red light and the car wouldn't move. Manufacturer refuses to fix my car even though there's a recall notice regarding my vehicles engine.

The contact owns a 2018 Ford EcoSport. The contact stated that upon coming to a complete stop at a stop light, the vehicle inadvertently lost motive power. The contact was able to push the vehicle over to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms part not available.