2018 Ford Ecosport Complaint Log

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an unknown dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 70 MPH, the oil pump light illuminated. The vehicle lost motive power while driving up a hill. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 59,700. VIN tool confirms parts not available.

Feb 2024 in the mail regarding an upcoming recall for my vehicle I called my local Ford dealer asked them what I needed to do. They told me parts were currently unavailable and that I should continue to drive my car as normal and give them a call back in May or call them if a light came on my dash. May 15, 2024 I drove my vehicle to Birmingham Alabama. [XXX] I got in my vehicle drove it approximately 500 feet. The low oil pressure light came on two seconds later my engine failed. I was towed to a local Ford dealer in Birmingham, Alabama, where I was told that Because of the current recall on my car, it has made my engine fail now I am in need of a new engine and I live in Springfield Illinois. My car is currently 8 1/2 hours away from me sitting at a dealership and I have no car to drive , I have reached out to manufacturer three days in a row with no hope or answers on how this would be resolved. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 40 MPH, the "Low Engine Oil Pressure" warning light was illuminated. The contact pulled off the roadway and the vehicle stalled. The contact stated that the vehicle was towed to a dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed, and the engine was damaged and needed to be replaced; however, the parts to repair the vehicle were not available. The vehicle was not repaired. The failure mileage was 30,217. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The low oil pressure warning light illuminated, and the vehicle sputtered. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair would not be available until the first quarter of 2025. In addition, the contact was informed that the failure was due to an oil pump failure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, was unable to confirm when the part would be available. The failure mileage was 75,111. VIN tool confirms parts not available.

To Whom It May Concern, I am submitting this complaint regarding my 2018 Ford EcoSport, which is affected by Recall 23S64 related to a serious engine defect. I am currently making payments on this vehicle, yet it continues to be unsafe and unreliable, with repeated engine issues that have not been resolved despite temporary repairs. I purchased the car in May 2024 from a dealership. Within two hours of driving it off the lot, the car began to shake, and the check engine light started flashing. It could not accelerate properly or keep up with traffic, and I had to return it for repairs, where it stayed for approximately two weeks. More recently, while driving two hours away from home, I experienced another severe incident. The car again began to shake, and multiple warning lights appeared on the dash: the check engine light, engine oil pressure light, and the "See Manual" warning. Once again, the vehicle was unable to accelerate safely, putting me and others on the road at serious risk. I was told this was connected to Recall 23S64, and an interim engine replacement was performed. However, even after this, I am still experiencing ongoing engine issues, including shaking, poor acceleration, and a flashing check engine light. This recall has been open since December 2023, and Ford initially stated that remedy parts would be available by the end of Q1 2025. It is now late April 2025, and there are still no parts available and no updated timeline. I have reached out to Ford and the dealership multiple times, and both have refused to offer a buyback or permanent solution, even though I have explicitly stated that I no longer feel safe in the vehicle. I fear that Ford is waiting for someone to be seriously injured before taking meaningful action. Meanwhile, I am stuck making monthly payments on a car that I cannot rely on and do not feel safe driving. I am requesting that the NHTSA investigate this matter and pressure Ford to take responsibility.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at undisclosed speeds and entering the garage, the brakes became inoperable. The contact turned off the vehicle to stop the vehicle from continuing to drive forward. The dealer was contacted. The contact discovered an unknown NHTSA Campaign Number; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,629.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the engine seized. The vehicle was towed to the dealer where it was diagnosed with engine failure due to coolant leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 53,572.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 40 MPH, the low oil pressure warning light illuminated. The vehicle was taken to the dealer where the oil level was inspected and topped off; however, the failure persisted. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unavailable. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving 5 MPH, the contact heard an abnormal grinding sound coming from the vehicle. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was repaired, but the failure recurred. While driving at an undisclosed speed, the contact heard an abnormal grinding sound again. The parking assist message was displayed. The vehicle was taken to an independent mechanic, who referred the contact to the local dealer. The contact called the local dealer and had the vehicle towed, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, and depressing the accelerator pedal the vehicle failed to accelerate. The contact stated that the vehicle went into LIMP mode and would not restart. The contact had the vehicle towed to the dealer who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

In February of 2024, the transmission on this vehicle was bucking and jerking. I took it to Ford and they assessed it as transmission failure. I had the transmission replaced. On Thursday May 2, 2024, having only driven approximately 3,000 miles in the interim, the new transmission went while I was driving 50 mph on a highway. The vehicle had a loud bang and jerk and would not go more than 10 mph. Nothing on the dash lit up to warn of any problem. Thankfully it was very early in the morning so there was little traffic. I was able to turn around and drive on the shoulder back to my house. During that time I could hear what sounded like parts bouncing around and the vehicle sounded like it was stuck in 2nd gear. I had it taken by flatbed to my mechanic, who confirmed that the transmission is again damaged beyond repair. This vehicle has the same defective transmission as the Focus. It is a lemon and should be subject to recall or at the very least the extension of warranty made by Ford for the Focus. They know that this is a defect in the design and they should be held accountable for their error. Had it been rush hour, I could have been killed or at the very least grievously injured.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that while driving at undisclosed speeds, the coolant message was displayed. The contact pulled over to the side of the road and refilled the coolant reservoir; however, the vehicle failed to accelerate as needed. The contact pulled over to the side of the road and the vehicle was towed to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving approximately 30 MPH, the vehicle unexpectedly started losing motive power. The Oil Pressure warning light was illuminated. The vehicle was taken to a local dealer where the failure was linked to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 58,000. The VIN was not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving 30 MPH, the "Low Oil Pressure" warning light illuminated. The contact drove back to the residence and the vehicle was towed to a local dealer. The vehicle was diagnosed, and the dealer determined that the oil pump had failed and damaged the engine. The contact was advised by the dealer that the vehicle did not qualify for an engine replacement due to the high mileage. The failure mileage was approximately 100,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate. No warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 29,011.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The contact stated while driving approximately 35 MPH, the contact heard an abnormal knocking sound from the engine compartment. The contact stated that several warning lights were illuminated. The contact stated that the vehicle was able to pull off the roadway. The contact stated that the vehicle was towed to a dealer. The vehicle was diagnosed, and it was determined that the oil pump had failed, and the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 93,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Ecosport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the engine was vibrating while driving. The vehicle was later taken to the local dealer who determined that the oil pump drive belt had failed. The vehicle was not repaired. The failure mileage was 60,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at various speeds, the vehicle hesitated upon the depression of the accelerator pedal with the check engine warning light flashing on the instrument panel. The failure persisted, and the check engine warning light remained solid on the instrument panel. The vehicle was initially taken to an independent mechanic where the vehicle was diagnosed with a defective canister purge valve. The manufacturer was then notified of the failure and referred the contact to a local dealer. The vehicle was taken to a dealer where another diagnostic test was performed, and the contact was provided the same diagnosis. The contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 42,000.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low oil pressure warning light illuminated, and the vehicle stalled. The vehicle was towed to the dealer where the failure was diagnosed as a blown engine and that the engine needed to be replaced. The manufacturer was made aware of the failure and informed the contact that the failure was due to a lack of oil changes. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 59,565. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while his wife was driving approximately 55 MPH, the "Oil" warning light illuminated, and there was a knocking sound coming from the engine compartment. The vehicle was immediately parked and later towed to the local mechanic who diagnosed that the engine oil pump had failed. The vehicle was later towed to the local dealer who confirmed the diagnosis. The contact was informed that the failure was related to the NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) but the parts were not yet available. The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 65,000. The VIN was not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the low engine oil pressure warning light illuminated. In addition, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the engine oil pump had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated. The vehicle was towed to an independent mechanic. The contact was unaware whether the vehicle was diagnosed; however, the independent mechanic made her aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The dealer was made aware of the failure but confirmed that parts were not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the oil pressure warning light illuminated. The contact was able to pull over to the side of the road and inspect the vehicle; however, no failure was found. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted and while attempting to start the vehicle, there was an abnormally strong cracking noise coming from the front of the vehicle. The vehicle was taken to a local dealer and remained with the dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.

Stop in the middle of the road , loss power while I’m driving ,suddenly stop !

The contact owns a 2018 Ford EcoSport. The contact stated the vehicle failed to start. The contact had to depress the Push-to-Start button three times before the vehicle would start. After driving for 15 minutes, the engine overheated. The contact pulled over. The vehicle was restarted, but there was smoke detected. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was not contacted. The failure mileage was approximately 47,000.

I purchased this car on [XXX] and the car ran good for two weeks. On [XXX] I drove the car from Fort Worth Tx to Houston which is roughly 290 miles. I got 30 mins to my destination and and the oil pressure light came on. I thought it was maybe because of the long drive so I pulled over at a Mcdonalds and let the car sit for about 15 mins. I turned the car back on and now both the oil pressure light and check engine light was on. I got back on the road but decided not to get back on the highway after about 5 mins of driving the car shut off at a light and would not cut back on. My family was stuck on side of the road for over 3 hours with the car in the middle of the street waiting for a tow truck. I had the car towed to my destination and called a mobile mechanic to come out the next morning to stated the timing chain or belt bad broken in the engine. I called the dealership and they were rude and would not allow me to speak to the owner. I called the bank and they said nothing could do. I called Ford and was informed of the recall but there was no parts available. I was told that the recall would not be fully in effect until the second quarter ; May or June. I am a [XXX] student working part time who saved up enough money for a down payment. Now I am on the hook for paying over $700 a month for insurance and a car I cannot drive. I am back to paying for daily ride shares. This was my first time buying a car and what a terrible experience it has been. I am stuck between ruining my credit or waiting on Ford to fix the problem. I filed a report to Ford and received a case #[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was driving when the Low Engine Oil Pressure alert came on the dash without the check engine light. The engine turned off minutes later after turning into a quick oil change garage so I was towed to the Ford dealer. Two weeks later I am told the oil pump was reading zero psi (not working) and therefore the engine seized and now needs to be replaced without even addressing the oil pump issue that caused the engine to seize. I had no warning or indication about any issue while driving. Also, a recall letter from Ford states how this vehicle's engine can stop running when driving. How is anyone supposed to know? Any guidance will be gladly embraced. Thank you.

The contact owns a 2018 Ford EcoSport. The contact stated while driving at an undisclosed speed, the exhaust system was abnormally loud. The contact stated that the exhaust system sounded like a race car. The vehicle was taken to the dealer where it was diagnosed with exhaust system failure. The contact was informed that the exhaust system needed to be welded again. The vehicle was not repaired. Additionally, the contact stated that the failure had previously occurred in April 2024, and the exhaust system was welded by the dealer. The manufacturer was made aware of the failure but did not assist. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 56,000.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the vehicle stalled. The low engine oil pressure warning light was illuminated. The vehicle was towed to the residence, and then to the dealer. The vehicle was diagnosed, and the contact was informed that the hydraulic oil pump had detached and gone through the engine. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 53,000. VIN tool confirms parts not available.

Engine oil pressure caused the engine to seize while driving oil pressure warning lights came on

The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the engine and oil pressure warning lights illuminated. The vehicle was making an abnormal sound. The vehicle was towed to the local dealer where it was diagnosed that the engine and oil pump tensioner had failed, and an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The manufacturer was contacted. The failure mileage was approximately 78,000.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the low oil pressure warning light illuminated. The check engine warning light was also illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) for which the VIN was included; however, the part to do the recall repair was not yet available. The manufacturer was not notified of the failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 6,600. VIN tool confirms parts not available.

Kept getting a message on the dash saying low oil pressure then the car just completely stopped on me and wouldn't start no longer

The contact owns a 2018 Ford EcoSport. While the contact's wife was driving at undisclosed speeds, the low oil pressure warning light illuminated. The contact's wife stopped the vehicle. The vehicle was towed to an independent mechanic where it was diagnosed with an oil pump drive belt failure. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 125,000.

The contact owns a 2018 Ford EcoSport. The contact stated that while driving at an undisclosed speed, the Oil Pressure, Check Engine and Battery warning lights illuminated, and the vehicle stalled. The vehicle was not able to be restarted and was towed to a local dealer. The contact was informed that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated that when the vehicle was started, the vehicle was shaking and making a rattling sound. The contact stated that the failure was worsening. The vehicle was taken to the dealer where it was diagnosed with an oil pump tensioner failure. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

The contact owns a 2018 For EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated while driving at approximately 35 MPH, the vehicle lost motive power and stalled. The contact stated there was no warning light illuminated. The contact stated that the vehicle failed to restart and was towed to a local dealer. The dealer diagnosed the vehicle and determined that the oil pump had failed, causing the engine to seize. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 28,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 5-10 MPH and depressing the brake pedal to come to a complete stop, the vehicle failed to respond and crashed into another vehicle. The air bags did not deploy. Additionally, the contact stated that the brake pedal fractured, causing her right foot to go through the pedal. The contact sustained whiplash, and cuts and bruises on the right foot. The other driver did not sustain injuries. The contact was able to continue driving. No police report was filed. The vehicle was taken to an independent mechanic, where it was diagnosed with an oil leak, but the source of the leak could not be determined. The check engine warning light was illuminated. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which she related to the failure; however, the part to do the recall repair was not yet available. The dealer and the manufacturer were not notified of the failure. The failure mileage mileage was approximately 65,000.

the car has check engine light on and low engine oil pressure light on. it is not drivable which means i do not have a car to drive. how do i get to work for a year? taking a year to get it resolved is terrible. they should provide a rental car or solution much faster. it is a safety issue to not have this solved.

Oil pump malfunctioned and engine is now unrepairable

As a result of the aforementioned recall, my car stalled in March 2024. The letter I got from Ford stated, word for word, “Ford has not issued instructions to stop driving your vehicle under this safety recall.” I feel they are responsible and should assist me with transportation. This has cause a huge hardship in my family.

UNKNOWN I was taking my car in for an oil change and to ask about the recall when it died in the middle of a very busy intersection at a red light. Right before the car died the engine light, oil light, and battery light all flashed and dinged. I got towed to ford. NOW HERES THE KICKER they said the problems my car is having is 100% due to the recall as my oil pump was failing, BUT because my engine wasnt getting enough oil it possibly shot my engine. So they told me since the recall was so new and not "official" yet that i had one of two options. 1) leave my car there for god knows how long until the recal is "official" which could take a year 2) pay a ball park of 8000$ to just replace my engine now and have my car back in a few weeks. Now i dont know about you. But i dont have 8000$ just in my back pocket. So as a one car family household we are now without a car. BUT I was also told that if the recall doesn't cover my engine damage or any other damage that these failing parts THAT MY CAR NEEDS TO FUNCTION i have to pay for everything out of pocket. Honestly i am devastated and dont understand how a recall for something so major and important for the car to function isnt being handled more quickly. And the longer you run your car "because the recall said its fine" the more you are damaging your engine. I am out of a vehicle that nothing can be done about as well as i will never have 8000$ to just spare...

The contact owns a 2018 Ford EcoSport. The contact stated while driving 70 MPH, the vehicle stalled and failed to accelerate as needed. The oil pressure warning light was illuminated. The contact was able to drive the vehicle to the residence. The contact then received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. A local independent mechanic diagnosed the vehicle at the residence, and it was determined that the oil pump needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2018 Ford EcoSport. The contact stated while driving 60 MPH, the oil and check engine warning lights illuminated. The contact was able to move the vehicle to the next exit before the vehicle stalled. The vehicle was towed to a local dealer where it was diagnosed as an engine failure associated with NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,000. VIN tool confirms parts not available.

I am reaching out to express my deep concern regarding the ongoing issue with my 2018 Ford Ecosport, which has been affected by the recent recall notice 23S64 / NHTSA 23V905. As per the recall, my vehicle displayed low oil pressure on Friday, March 29, 2024 resulting in Immediate engine failure. Despite promptly bringing my car to multiple dealerships I have been without my vehicle for over three months, as we are now approaching July. To make the matter worse I am continuing to make my monthly finance obligation for a car that I do not have. In addition, I have to come out of pocket for additional transportation and tow trucks. This situation has been extremely distressing, as I rely heavily on my vehicle for essential daily tasks. As a full-time working mother with a teenager who is actively involved in school activities such as baseball, transportation is vital for us. Additionally, managing household responsibilities alongside my professional commitments further underscores the importance of having a reliable means of transportation. Despite having paid almost $5,000 for an extended warranty, I have been informed that due to the national recall, my warranty coverage is effectively superseded. This leaves me without the support and service I paid for, adding to the frustration and inconvenience. I am making public my complaint in the hopes of drawing attention to this matter and urging Ford to expedite resolution efforts. Whether it be expedited repairs, temporary alternative transportation arrangements, or any other form of support, I am in dire need of a swift resolution to this issue. Your prompt attention and assistance in this matter would be greatly appreciated. I trust in Ford’s commitment to customer satisfaction and hope for a positive outcome to this situation.