2020 Ford Ecosport Complaint Log

Oil pump failure at 70000 miles leaving daughter stranded

On December 30, 2022 I was driving my EcoSport when the "low oil pressure" light first came on followed by the "check engine" light. I immediately pulled to the side of the road and called the dealership where my vehicle was just serviced for The Works the week before and spoke to the service advisor. I asked what the problem could be since it was just serviced and he said it sounds like the engine. I had to have my car towed (thank goodness for AAA) to the dealership. The warranty on the powertrain/engine was up at 60K miles and I was at 72,000. I paid out of pocket almost $6300 for the new engine. I have NEVER had to pay for any engine in all the years I have owned and driven any make/model of car. I am very disappointed with how FORD handled this problem.

Driving on the interstate the low oil pressure light came on no check engine lights or anything . The oil pump is belt driven aka wet belt and the rubber teeth come off stopping up the oil pump and causing it not to work properly . With the rubber pieces going into the motor the rubber melts causing issues with the pistons and engine block. The Ford dealership recommends not replacing just the oil pump because of all the other issues the rubber belt causes because it melts inside the engine . So I am left with no choice but to replace the engine at a cost of 5,000.00. Why there hasn't been a recall is questionable . I am in the process of getting said motor replaced but does that mean every 2 years it will have same issues ?

A couple year ago I got a random pop up saying low oil pressure I pulled over immediately and started hearing a noise. I called around and got told I should tow the car to a mechanic. Then, I was told I had to get a new engine, and that was not cheap. I have also had the problem where every time I get into the car the screen turns off and says “turning off to save battery” sometimes the screen turns back on and sometimes it stays off not allowing me to see navigation. Plus when this happens it sometimes turns my whole dash and air conditioning off, and I am unable to use the reverse camera. Now there was a recent recall on my vehicle for the low oil pressure warning. But I have also had multiple problems with the auto start stop function where I have to manually turn it off every time I get into the car, the reasoning is because multiple times on the road the car would not start and I would have to put the car in park and restart the car but on hills it really has a problem starting.

The Brake system emits a squeaking, moan/groan sound when backing up. The vehicle is available for inspection upon request. The concern was that any sound not usual to the operation of the vehicle is a warning of a potential problem. No warning lights appeared. This problem was inspected, confirmed/diagnosed at a Ford dealer in Huntington, WV. The problem was supposed to be remedied with the replacement of the rear braking system(pads, rotors. and slides). The vehicle had 19,736 miles on it but the dealer said it was not a warranty item and charged $600.00 for the repair. The problem was not corrected. The manufacturer was contacted. A Ford representative contacted the dealer and was convinced by the dealer that nothing could be done to remedy this condition. Hence it still poses a threat to the safety of the vehicle. I researched the issue via the internet and found a considerable number of postings relating the same problem from other 2018-2020 Ford Ecosport owners. The results of their efforts mirrored mine. A video of the problem (post repair) is available but not able to download in this format.

The contact owns a 2020 Ford EcoSport. The contact stated that while the vehicle was idling, the vehicle stalled with the check engine warning light illuminated. On another occasion, while driving at an undisclosed speed, the RPM fell, and the vehicle stalled. The contact was able to restart the vehicle. The contact stated that occasionally, several attempts were needed to start the vehicle. The contact stated that the instrument panel displayed a message that the emissions control system had detected a restricted fuel vapor tube. The contact took the vehicle to the dealer who replaced the engine however, the failure persisted. The manufacturer was made aware of the failure and opened a case. The approximate failure mileage was 66,000.

I rear ended a car got a concussion because my airbags did not deploy

The contact's girlfriend owns a 2020 Ford EcoSport. The contact stated while driving at various speeds, the vehicle stalled. An unknown warning light was illuminated. The contact stated that the vehicle was no longer being driven due to safety concerns. The vehicle was taken to the dealer, where the contact was informed that the battery needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), which the contact related to the failure; however, the part to do the recall repair was not yet available. The local dealer and AutoNation Ford Orange Park(7700 Blanding Blvd, Jacksonville, FL 32244) were contacted. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

I purchased the 2020 Ford Ecosport in July 2022 from bulter Ford in milledgville ga I have been having problems with the car barely pulling up a hill when driving and I can feel the car jerking while driving feeling like it's going to cut off in the road I have been to the bulter shop 5 times and nothing is working it is still doing the same thing they say they can't find anything wrong I have not had a good ride out of the 8 month I have had the car I need help

Hill start failure

Suspension will start going up and down not safe while driving

205/50/17 Tires were cut with knife

While driving my 2020 Ford Ecosport it spontaneously caught fire and exploded on Sunday, May 29th. •I purchased my 2020 Ford Ecosport from Ford or Helfman Ford in Stafford Texas on Monday, May 25th, 2020. I immediately had problems with the vehicle and have taken the vehicle in multiple times for overheating issues and the check engine light coming on. •May 25th, 2020 – overheating and coolant light came on. Vehicle taken to Planet Ford in Dallas May 28, 2020. Vehicle repaired and picked up from Planet Ford on May 29th, 2020. •May 30th, 2020 - check engine light came back on. Vehicle taken back to Planet Ford in Dallas June 2, 2020 and I picked it up. Vehicle repaired and picked and I picked June 5, 2020. •April 2nd, 2021, I took it the vehicle to Helfman Ford for routine maintenance and the continuous check engine light problem. I received the car back the same day with paperwork stating that they could not re-create the problem. •August 4th 2021, I took it back to Helfman Ford, vehicle was running very rough and was extremely loud. On 10/06/2020 the vehicle was returned after extensive repairs were done to exhaust and engine under warranty (see repair invoice). •My check engine light and coolant light continued to come on sporadically producing the same error messages in the Ford app for my car. •On May 7, 2022 My check engine light come back on and I received an error message that I had never seen prior but as soon as I stopped the message went away •On May 17, 2022 I took the car in one final time too Planet Ford Dallas. They replaced the coolant sensor but were not able to replicate the error and I was told since they could not produce the error, •On May 29, 2022 at 2:08 while driving the check engine came on, and I lost all engine power. Smoke started coming from the engine area and within seconds from exiting the vehicle the engine was on fire and the car exploded.

There has been multiple instances that the right-side brake light has failed, even after being replaced with new bulbs. It has happened 2 times before, and I have seen numerous other Ecosports that have this problem as well. It is not a bulb problem, but a wiring problem. Not sure if this is worth submitting on here, but I can’t be the only one that has done it so far.

After about a year after purchasing my 2020 Ford EcoSport The seat belt on the driver's side is stretched out and doesn't hold in my opinion tightly enough for me to feel safe, hoe can I remedy this, My only complaint is so far driver's seat belt if I can get this fixed through Ford Motor Company, I could breathe a safe sigh of relief.

The contact owns a 2020 Ford EcoSport. The contact stated while the vehicle was parked, the contact attempted to depress the accelerator pedal; however, there was a loss in automotive power. The failure occurred on several occasions. No warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2020 Ford Ecosport. The contact stated that while the gear shifter was in park, the contact exited the vehicle to retrieve an item and without warning, the vehicle started rolling backwards. The contact ran and entered the vehicle and slammed on the brake pedal to stop the vehicle. The vehicle was not diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 17,904.

The contact owns a 2020 Ford Ecosport. The contact stated that while stopped and attempting to make a left turn, another vehicle ran a red light and T-boned his vehicle. Due to the impact, his vehicle slammed into a guardrail on a bridge, nearly knocking the vehicle over the bridge. The contact stated that all curtain side airbags were deployed; however, his driver and passenger side airbags did not deploy. The contact stated that he was trapped in the vehicle and had to wait for authorities to assist him out of the vehicle. The contact was rushed to the hospital but decided to leave after a long wait in the emergency room. The contact stated that he did have soreness to his right shoulder and right arm. A police report was filed (210066310). The whereabouts of the other driver were unknown. The vehicle was towed to an independent body shop where it remained in their possession after the contact was given an estimate for repair. Upon investigation, the contact linked his failure to NHTSA Campaign Number: 20V791000(Air Bags). The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 20,310.

Car was parked in the driveway and back windshield shattered out of no where. We were outside when we heard the explosion as it happened.

FOR SOME REASON SCREEN ON MY ENTERTAINMENT CENTER ON ECOSPORT GOES BLACK. SO FAR I HAD TWO SOFTWARE UPDATES AND ONE SCREEN REPLACEMENT BUT THE PROBLEM STILL APPEARS. I AM SO PISSED OFF WITH THIS THAT MY DEALER IS NOT ABLE TO FIX THIS PROBLEM. FOR SOME REASON SCREEN ON MY ENTERTAINMENT CENTER ON ECOSPORT GOES BLACK. SO FAR I HAVE HAD TWO SOFTWARE UPDATES AND ONE SCREEN REPLACEMENT BUT THE PROBLEM STILL APPEARS. I AM SO PISSED OFF WITH THIS THAT MY DEALER IS NOT ABLE TO FIX THIS PROBLEM ALWAYS THIS PROBLEM APPEARS WHEN I TURN THE GEAR FROM PARKING TO DRIVE OR DRIVE TO PARKING OBVIOUSLY WHEN I SWITCHED THE GEARS, NEVER WHEN I DRIVING SO FAR ON 1/7/21, 1/20/21, 2/12/21, 4/15/21

The contact owns a 2020 Ford EcoSport. The contact stated that upon placing the vehicle in reverse(R), there was an abnormal scraping sound coming from the vehicle. There was no warning light illuminated. The vehicle was taken to a dealer where the failure was acknowledged; however, the dealer could not determine the cause of the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle related to the failure. The vehicle was not repaired. The failure mileage was approximately 23.

THIS CAR WAS HIT AND THE SEAT BENT. I AM STILL DEALING WITH HIP NECK KNEE AND SHOULDER INJURIES. IT WAS A RENTAL CAR. I WAS SITTING AT A RED LIGHT. AN 8 TON BOX TRUCK HIT IT GOING APPROX 45 MPH. I SUSTAINED A CONCUSSION. 2 MONTHS LATER I HAD A HEMORRHAGIC STROKE.

TL* THE CONTACT OWNS A 2020 FORD ECOSPORT. THE CONTACT STATED THAT WHILE DRIVING OR WHILE IN REVERSE, THE BRAKE PEDAL WAS DEPRESSED AND THE CONTACT HEARD AN ABNORMAL SOUND. THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO CAGUAS EXPRESSWAY MOTORS, CAGUAS, 00725, PUERTO RICO AND WAS INFORMED THAT THE BRAKE DRUM AND PLATE NEEDED TO BE ADJUSTED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND WAS INFORMED THAT UNKNOWN REPAIRS TO THE BRAKES WERE BEING PERFORMED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,600.