2021 Ford Ecosport Complaint Log

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 25V126000(Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Ford EcoSport. The contact stated while driving 25 MPH and depressing the accelerator pedal, the gear shifter engaged independently. A dealer was contacted. The contact stated that the failure had occurred on several occasions. The contact received notification of NHTSA Campaign Number: 25V126000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure; however, the manufacturer was unable to confirm when the parts would become available. The failure mileage was 74,000. VIN tool confirms parts not available.

I am filing this complaint regarding critical safety issues with my 2021 Ford Ecosport that arose immediately after an engine replacement performed under Recall #23S64 (Engine Oil Pump Belt and Tensioner Replacement). On [XXX], I dropped off my vehicle at Covert Ford-Lincoln in Austin, TX, for the recall repair. The dealership replaced the engine, but since then, my vehicle has developed severe defects directly resulting from Ford’s improper repair procedures. On [XXX], I picked up the vehicle. Within 20 miles, it abruptly shut off while in motion and would not restart, creating a serious safety hazard. The vehicle was towed back to the dealership, where they blamed the issue on a faulty battery—despite no prior issues. I paid $300 for a replacement. During a test drive, the check engine light illuminated, and the dealership diagnosed a knock sensor issue, which they claimed was unrelated to the engine replacement. They charged me nearly $200 for the repair, saying it was “bad timing.” On April 11, 2025, after nearly two months without resolution, I visited the dealership to find the vehicle still unrepaired. I also discovered damage to the hood while in their care and was informed of additional issues, including unusual piston sounds from the new engine. These problems, including the engine shutdown, knock sensor failure, and piston damage, were nonexistent before the recall repair and are clear consequences of Ford’s mishandling of the engine replacement. These unresolved defects have rendered my vehicle unsafe and unusable for over two months. I am requesting that Ford replace my vehicle or issue a full refund, as the recall repair has caused systemic and ongoing failures. Ford must take responsibility for ensuring the safety and reliability of their vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact stated while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The vehicle was restarted after several attempts. The vehicle was driven to the residence. The contact stated that the failure had occurred while driving over a bridge. The dealer was made aware of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 11,226. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were unavailable. The dealer was contacted. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

1)the engine is malfunctioning and its available for inspection 2)In the middle of the night on the highway alone I wasn't sure if my car was going to completely stop on me while driving and cause a wreak 3)About two months ago it was confirmed that I had a recall through the dealership, and it was supposed of have been repaired during that time but wasn't complete. 4)It was inspected two months ago by ford dealership 5)Yes ! the car was making a weird noise driving and engine was vibrating. I stopped at AutoZone and they plugged it up and it read the Anti braking system results said failure

The contact owns a 2021 Ford Ecosport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufactured had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle lost motive power. The "Power Train Malfunction" warning light was illuminated. The contact stated that the vehicle was pushed to the side of the road and failed to restart. The vehicle was towed to the residence and then towed to the dealer the following day. The contact was informed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact stated that on another occasion, while driving 50 MPH, the vehicle jerked and briefly lost motive power. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was approximately 106,000.

2021 Ford EcoSport SES 2.0L gets an Engine Coolant Over-Temperature and Service Engine Soon Warning. In each instance, the Ford service center replaced the engine coolant temperature sensor and/or its associated wiring. In a short time after the repair, the same issue reoccurs (over six times now). Engine is not actually experiencing an over-temp issue, it is just that the sensor/wiring is faulty. When the issue occurs, the car is put into limp mode with reduced power/acceleration, sometimes at highway speeds or when accelerating onto the highway. I've been caught in traffic at highway speed then the car suddenly loses power in limp-mode forcing me to move over to slow lane or to pull over to the shoulder to avoid impeding traffic.

Five days prior I had car assessed at mechanics ,it was good. Day of incident car started and drove fine. Low oil light come on. I pulled over checked oil level it was fine. I checked the car on my Ford app. There was nothing on the app saying there was a problem. Car drove fine I drove about a hour the car oil lights flashed again. Then the car completely shut down while I was driving. I immediately tried to steer car off the road. The steering was hard.I was trying to give it gas to get it off the road but the car was instantly dead hunk of metal. The car made no noise. I have heard of limp mode but I didn't experience that. I went drove 70 to 0 really fast.I was lucky no one was immediately behind me or was in fast lane because I would of been hit .I had car towed to a ford dealership. It was determined that the engine recalled part is why it broke down. Unknown time when car will be repaired. No rental. No help . I own the car. It is sitting at a ford dealership.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (ENGINE AND ENGINE COOLING) and 25V126000 (POWER TRAIN); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The contact stated while driving 15 MPH, the brake pedal was depressed and failed to respond. The oil warning light was illuminated. The contact stated that if felt like the transmission was slipping; however, the regained power and speed. The contact went to the dealer and asked about the parts for the recall repairs; however, the contact was informed that parts were still not available. The manufacturer was made aware of the failure and offered the contact an Extended Customer Satisfaction warranty. The failure mileage was approximately 81,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

[XXX] Número [XXX] Dirección [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I was driving my vehicle and a loud clunking noise came from the engine, then a flashing engine oil pressure low signal came on the dashboard, the car wouldn’t go over 45 mph and the brake was hard. I had the car towed to the dealership and was told it needs a new engine due to the recall and it would take months to have it fix because there’s no parts but before they can fix my car they have to fix the one that’s been sitting I their lot for almost 3 months. I was told maybe we can help you get into another car. I went to the dealer and I was told there is nothing they can do and that my car will be sitting in their lot for many months. I called Ford customer service and I was told that the dealership has not dismantled my vehicle yet and order parts to fix it and that there is a back order on parts to fix the issue. I don’t have money to rent a car and I need my vehicle to go to my doctors appointment, take my husband to work. I don’t have good credit and because the I owe too much money on the car they won’t help me. I’m very stressed out about this situation.

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling ) and 25V126000 (Power Train); however, the part to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (ENGINE AND ENGINE COOLING) and 25V126000 (POWER TRAIN); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A thud then a minor vibration no computer warning strong smell of burning oil analog temp gauge going pass the 1/2 point. Had car serviced for this told by dealer no problem with water system. Driving home from dealer analog gauge at 1/2 point just a 2 miles from dealer. Other outstanding recall not addressed in a timely manner over 1 year no information no letter just your website to tell me about that one.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Car has experienced loss of power randomly. Dealership wray ford of bossier city Louisiana sold car without disclosing recalls or defects. Unwilling to help in situation

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated, and the vehicle later failed to start. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notifications of NHTSA Campaign Numbers: 23V905000 (Engine and Engine Cooling) and 25V126000 (Power Train); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that the “Service Transmission” message was displayed on the instrument panel. The dealer was contacted. The manufacturer was not made aware of the failure. The failure mileage was 7,200. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The back hatch window shattered for no reason. The car was parked at home. There was no reason for it to explode as it did. No road damage, the hatch had not been opened for days. The window just shattered.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Exiting interstate 55 and auto stop shut car off. This has happened about 3 times. Once at a red-light. Another one I dont remember. Last was exit ramp. Scary bc of traffic behind me. Coasted car to side of road. Seems to be an issue as I'm slowing speed or stopped. Have to shut car off and restart. Not SAFE.

Vehicle engine stalled while driving on interstate highway, and it went into limb mode. Vehicle seized and was unresponsive and unable to move. It was incredibly hazardous. Vehicle was towed to the nearest Ford dealership. To date, dealership has not provided a rental vehicle and is unresponsive to recall assistance.

The contact owns a 2021 Ford EcoSport. The contact stated that the differential was leaking fluid. The contact also stated that the vehicle failed to immediately start after refueling. The engine warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The vehicle was taken to an independent mechanic who determined that the engine oil pump needed to be replaced. The mechanic referred the contact to the local dealer. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 80,000.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving approximately 35 MPH, the vehicle was losing forward momentum. The contact stated that the "Low Oil Pressure" warning light was illuminated, and a warning chime had sounded. The contact stated that the vehicle stalled. The contact had the vehicle towed to the residence. The vehicle was not taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving at various speeds, the message "Charge System Fault" displayed on the instrument panel. The contact stated that the vehicle almost stalled, and the vehicle was running rough. The contact was aware of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact had taken the vehicle to a local dealer, who diagnosed the vehicle and determined that the oil pump had failed and damaged the engine. The contact was informed that several parts needed to complete the repair were on a national back order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 56,971.

The contact owns a 2021 Ford EcoSport. The contact stated that while driving 70 MPH, the vehicle decelerated to 50 MPH. The vehicle was shaking abnormally. The phone App alerted the contact that there was a powertrain malfunction and reduced power. The "Service Engine Soon" message was displayed. The oil and maintenance warning lights were illuminated. The vehicle was taken to the local dealer, but was not diagnosed or repaired. The vehicle was taken to the local dealer previously, where it was diagnosed with engine and powertrain failures. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to the local dealer. The failure mileage was approximately 101,000.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was restarted, but the failure persisted. Additionally, the purge valve had previously been replaced; however, the vehicle failed to restart immediately after refueling. The contact stated that before purchasing the vehicle, the vehicle was a dealer buyback. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 46,000. VIN tool confirms parts not available.

Car looses power mid drive since (has happened since Sept 2024.) Powertrain light sensor comes on and car throttles low, cuts completely off sometimes. Numerous Powertrain malfunction/ reduced power notifications on My ford app.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made not aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact stated there was an abnormal squeaking noise coming from the vehicle. The contact stated that the engine was overheating, and the vehicle lost motive power. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 55,000.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, there was a loud clanking sound coming from the engine. There was no warning light illuminated. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 45,642. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic. The contact was informed that the oil pump tensioner assembly and oil pump drive belt had failed, and the engine needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately, 33,693. The VIN was not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle was taken to the independent mechanic for a routine oil change, and the mechanic stated that the oil belt was not pumping the oil correctly. Additionally, the contact observed a knocking sound coming from the engine compartment. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 90,250.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. No warning light was illuminated. The local dealer was contacted, and the vehicle remained at the dealer until the parts became available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000. VIN tool confirms parts not available.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts unavailable.

The contact owns a 2021 Ford EcoSport. The contact received notification of NHTSA Campaign number: 23V905000 (ENGINE AND ENGINE COOLING). The contact stated that while driving at 35 to 40 MPH, the engine stalled. However, the vehicle rolled slowly; the contact stated an abnormal sound could be heard coming from the engine. The contact was able to pull to the side of the road and received unknown alerts via the Ford app. The vehicle was towed to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed to take the vehicle to another dealer. The vehicle was towed to another dealer and was not driven since. The failure mileage was approximately 9,657.

Engine failure at 9,664 miles. Took to dealership and advised coolant leaked into engine resulting in failure and inability to operate vehicle.