2019 Ford Edge Complaint Log

The lug nuts have swelled on all of the wheels of my Ford Edge. The lug nut wrench that Ford included with the vehicle is now unusable because it will not fit the lug nuts. This becomes a safety issue because my wife and I can no longer change a flat tire on her vehicle. We sometimes drive in areas with little or no lighting. It is also a financial issue because I will have to hire a tow truck company to replace the flat tire and then purchase new lug nuts to make the vehicle safe. I understand this is a wide spread problem with Ford vehicles. I can’t believe the government has not made Ford do a recall on these lug nuts. I guess once again big industry gets preferential treatment over the safety of the citizens.

The Edge was taken in for routine service at 24,920 miles. I was informed that brake inspection and tire rotation could not be performed unless I purchased new lug nuts at an additional cost of $201. This was due to "SWOLLEN" LUG NUTS which apparently is not uncommon and is still being ignored by Ford.

The contact owns a 2019 Ford Edge. The contact stated while entering the vehicle, she became aware that the driver's side door was squeaky and difficult to open. The vehicle was taken to the dealer, who diagnosed a failure with the driver's side door check arm attachment point. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Action Number: PE23013 (Structure). The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 50,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the "AWD Fault - Contact Service Department" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rear drive unit actuator motor, actuator bolts, fuel strap bolts, drive shaft bolts, rear wheel bearing bolts and rear axle nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 12,500.

The contact owns a 2019 Ford Edge. The contact stated that on numerous occasions at start up and while driving or with the vehicle idling, the air bag warning light intermittently illuminated. The vehicle was taken to Auto Zone to be diagnosed. The contact was informed that the air bag was faulty. The contact stated that the air bag warning light was reset; however, the failure recurred. The contact stated that the service warning light illuminated, and a message displayed on the instrument panel “See Owner's Manual”. The dealer and the manufacturer were notified of the failure and the contact was informed that the VIN was not included in a recall and advised to call the NHTSA Hotline. The failure mileage was approximately 63,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds, his wife noticed white smoke coming from the exhaust pipe. The contact then stated that he noticed an abnormal odor. The vehicle was taken to an independent mechanic where the contact was informed that anti-freeze had leaked into the exhaust and diagnosed that both head gasket failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,500.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, the vehicle shuddered and stalled. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where the failure was related to Ford Technical Service Bulletin Number: 19-2208 (Coolant In Cylinders). The vehicle was not repaired. There was no further information provided. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was approximately 61,220.

The contact owns a 2019 Ford Edge. The contact stated while driving 75 MPH, the sunroof imploded and shattered inadvertently. The contact stated that the sunroof shade guard was closed at the time of the failure. The contact exited the highway and veered to the side of the roadway. The contact then drove for 40 Minutes to the residence and parked the vehicle. The dealer was notified of the failure and informed the contact that the vehicle was unsafe to drive. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 77,000.

Transmission has been in the dealer multiple times due to transmission slipping, exhibiting a shudder/buck/jerk/hesitation to shift while accelerating and driving up to 35 mph. The software in the powertrain control module (PCM) was reset on multiple visits in an attempt to correct the issue prior to the physical partial repair of the transmission. At Odometer reading 69,685 mi Services Performed Vehicle serviced Automatic transmission cooler flushed Oil and filter changed Torque converter replaced Transmission checked Transmission fluid flushed Transmission rebuilt This vehicle is now out of warranty and is starting to experience transmission performance issues again (02/2026).

2019 ford edge sel ecoboost 2.0L. Studders when accelerating. Only 90k miles on it and needs a new transmission and torc converter. There are thousands of edges with this problem make for fix it.

The contact owns a 2019 Ford Edge. The contact stated that on several occasions while driving over 35 MPH, the vehicle started to shake non-stop. The contact believed that the failure was associated with NHTSA Campaign Number: 20V550000 (Power Train). The vehicle was taken to a dealer where it was diagnosed that a software update was needed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.

engine coolant sucked into motor. Check engine light and temp light came on. Luckly was intown and doing 40 mph. Copy of repair order from dealer uploaded.

After 60,0000 miles the car started having engine problems, and Ford told us that it would need a new transmission and Engine. When asked about the warranty they said there is none (Purchased car new from Ford). In doing research we noticed that there where similar issues for previous year models of the Edge.

In June 2023 while operating my 2019 Ford Edge with at the time 62,000 miles on it at the time. I was on a highway when the engine coolant warning light came on in vehicle . I pulled off the highway as I was endanger and the vehicle was acting erratically which almost caused an accident I then went to a gas station and had coolant restored as it had run out completely without notice or reason the mechanic advised I speak with dealer. I brought vehicle to local mechanic, who advised that the engine was blown unserviceable. He stated that he had seen this issue many times before and stated that the Ford Eco-boost engine had a widespread problem of the engine block cracking then coolant entering the engine destroying it. He said he had seen this many times over many years. He said the coolant was leaking from the tail-pipes which was a tell tale sign of the issue. he said there was a long history of engine problems with Ford Edge Eco-boost engines dating back to 2012. I looked on line and a great deal of history and documentation were present, even a large federal class action law suit based in California. The Colonial Ford Dealership in Plymouth Ma confirmed everything that the mechanic had told me but denied any responsibility saying they were not aware of any history or re-call, they charged me 7,400.00$ to replace the engine. A letter from Ford Corp said they were not responsible until a re-call is ordered The U.S. GOV should step and work to stop Ford from doing this to customers and not until after someone is killed or injured.

Vehicle began shuddering and jerking under acceleration around 95k miles. In some cases the vehicle will stall out when accelerating which makes left turns and merging dangerous. Vehicle was diagnosed as having a failing torque converter. Cost to replace was quoted over $3,000. The 2017-18 models were recalled for this issue but not the 2019 models despite having the same engine and transmission.

Vehicle had history of making clunking sound when moving from stopped position to moving. Intermittent issues with pausing/ hesitating acceleration. June 2023, progressed to bucking, shuddering, fluctuating RPM. No lights, codes Had serviced, tune up, etc. Dx'ed needing new transmission due to faulty torque converter. Vehicle parked until ordered transmission arrives ( has been on back order, was to be released 8/11/2023, waiting to be received).

The sunroof on my vehicle exploded spontaneously today.

I took my car in to have it serviced after I noticed it shuddering when accelerating. Mostly at a lower speed, 1st-3rd gear. I am now being told that I have to have the torque converter replaced which is going to cost me around $4700. This is from the Ford dealership by the way. My vehicle is right at 70k miles so something like this should not be broken already. After doing some research it appears that a lot of other 2019 Ford Edges are having the same issues due to bad transmission fluid at the time of production. I think that there should be a recall done so that people can get the transmission flushed and filled with new fluid, or get help paying for the converter to be replaced. And of course, my power train warranty ran out on it on 5/19/23.

The contact owns a 2019 Ford Edge. The contact stated while accelerating from a complete stop, the vehicle shuddered and hesitated to respond. There was no warning light illuminated. The contact stated that the failure also occurred while driving at various speeds. The vehicle was taken to an independent mechanic, where the failure could not be duplicated. The dealer was notified of the failure and advised the contact that there would be a cost for a diagnostic test. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 80,000.

Edge was running fine first trip of the day. Second trip, it lurched several times when placing it in drive. Drove to a gas station, filled tank, car barely got out of the parking lot and on to a busy street before transmission failed. Took it to a repair shop who states it needs a new transmission. 2019 Edge with under 90,000. Bought used 3 months ago.

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

The contact owns a 2019 Ford Edge. The contact stated that while performing routine maintenance to the passenger’s side rear tire, the lug tool provided with the vehicle was unable to fit the lug nuts. The vehicle was taken to the dealer where it was determined that the lug nuts had expanded. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 47,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle was driving uncontrollably and was driving from side to side without warning. The vehicle was taken to the dealer and the vehicle was aligned, but the failure continued. The vehicle was taken to another dealer and the contact was informed that the shocks needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 37,000.

I had no warning my car just stalled and there was no coolant and white smoke coming from tailpipes. 2.0L EcoBoost coolant intrusion can lead to corrosion, misfires, overheating, fouled spark plugs, engine fires, and complete engine failure. It has been such a problem in early model 2.0L EcoBoosts that Ford issued a technical service bulletin.

I was driving down the road when out of nowhere my sunroof started raining glass in the inside of my car!! There was no Crack or stone that hit it nothing!! There needs to be a recall on this had I known this was an issue I never would have bought a vehicle with a sunroof gad I known!! The Ford dealership said they hadn't heard about anything like this happening but where I was suppose to have it fixed they had another ford 2019 edge same thing happend! I now have to pay 500 dollars for something that's not my fault! I did research and there have been issues with the sunroof randomly exploding and shattering! Please do better ford! There so quick to put a recall on something that isn't safety related but an exploding sunroof isn't an issue?!? Not happy!!

Vehicle stalled while out driving. White smoke coming from exhaust tail pipes & smell of gas from inside the vehicle which cause me to become dizzy & lightheaded. Engine started choking out & popping & white smoke coming from under hood. I cut vehicle off & call for roadside assistance- vehicle transported to Waldorf Ford Service Center. Vehicle diagnosed with ERG coolant leak coming from EGR cooler. Had to replace EGR cooler. Cost $1433.32. Solutions Warranty paid $607.82. I had to pay $825.50 which I am not happy about & I want Ford company to refund my $825.50. This issue was a Ford company problem that they were aware of since 2010. I bought this vehicle used on 11/29/2021 w/49,083 miles. Also in 3/28/2023 there was problem with turbo engine Waldorf Ford had to replace the turbo- cost me $400 - Solutions Warranty paid $800 to repair the turbo problem. Ford Company have faulty engine problems with Eco Boost engines. I want Ford company held accountable for my vehicle engine problems & I want Ford Company to refund my money spent on faulty Eco engines that they sold to consumer-Me. I am retired & dint have money to pay out to big Ford Company due to their negligence. Thank you [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2019 Ford Edge. The contact stated while driving approximately 55 MPH, the vehicle started to lunge forward. The contact stated that the RPM’s was elevated; however, the vehicle failed to respond as needed. The contact stated that the wrench symbol was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission clutch packs had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 91,000.

What component or system failed or malfunctioned, and is it available for inspection upon request? FaultyTorque Converter, which should not be going out on a 2019 model with 70k miles. Yes. How was your safety or the safety of others put at risk? Torque Converter can go out at any given moment. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford Dealer Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No. No warnings or codes. Pictures uploaded are screenshots from other people having the same issue. These should last the life of the vehicle.

My car is a 2019 Ford Edge I almost got into a accident because the transmission went out of gear and the car would slow down and sometimes just speed up

Jerks when accelerating. Does not accelerate properly when accelerating from a stopped position. Reactions times slower due to the torque converter. FORD has diagnosed it as the torque converter. There are forums online stating this exact problem with other 2019 Edges.

Car shuts down after fueling, shudders while driving. Read forum https://www.fordforums.com/threads/2019-ford-edge-sel-trans-issues.315266/ Ford needs to own up to issues since ppl are being jeopardized while driving. I am retired, help my elderly parents and young grand children. I can't afford these "fixes" or new vehcile. Need help. 1st time I realized the problem I was pulling out of gas station and stalled in traffic

My 2019 Ford Edge was sitting in my garage over the weekend at the end of March. I got in on Monday morning to find my sunroof had shattered. Upon further examination, nothing fell in or on the car. The sunroof had actually blown upwards.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the oil warning light was illuminated and there was black smoke coming from underneath the rear end of the vehicle. The vehicle was towed to the dealer, who informed the contact that the EGR cooler needed to be replaced. The contact related the failure to Technical Service Bulletin: 20-2234. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

Vehicle shudders and shakes at low speeds. Been doing this since 43k miles and it now reflects it as a possible torque converter problem.

When at the dealer for an oil change and tire rotation I was informed the dealer could not rotate tires because the lugnuts were bad and needed replacing. I stated our 2011 Ford Edge had the same issue. The manager said that ford has an issue with the lugnuts for several years. It cost me $172.80 for the new lugnuts AND I had to make another appointment because they did' nt have any in stock.

The contact owns a 2019 Ford Edge. The contact stated while driving 60 MPH, the temperature gauge was rising with the check engine warning light illuminated. The contact stated white smoke was coming from the tailpipe. The contact parked the vehicle on the side of the road and added coolant because the coolant level was low. The contact continued driving to his residence, but the vehicle started to misfire. The contact continued driving to his residence. The contact took the vehicle to an independent mechanic, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 71,000.

My 2019 Ford Edge feels like the automatic transmission is slipping upon acceleration from a stop. This happens thru 1st/2nd gear. Sometimes there is a bumping noise underneath. The gas mileage has decreased significantly. I have to be careful when pulling out into traffic as the stalling could cause an accident. I did research online and found a recall (NHTSA Recall ID: 18V390000, 17V42700) which includes 2017-2018 Ford Edges. The recall is for failed torque converter connections. My edge was built 9/2018. I have called the dealership to take the Edge in for service and the serviceman ironically, over the phone, immediately diagnosed the problem as the torque converter. A transmission should last 150,000 to 200,000 miles. I feel my Edge should have fallen into the above mentioned recall.

The car shudders and jerks/lunges forward around 35-40 mph and I am afraid that I’m going to rear end someone should it lunge forward!

This incident is related to the rear view camera and the sync/radio interface in my vehicle. The recent recall for ford explorers in relation to the rear cameras are also present in the ford edge. In addition to these issues, when I am driving my rear view camera will turn on while driving. This has occurred on the freeway and has impacted how my car reacts to collision assists, lane keeping/departure functions. I have taken my car to ford and they have neglected the issue and said there is nothing they can do. I have left voicemails to get my car looked at again and reported to ford but seeing the recall headlines today about ford suvs I wanted to report that this is also happening yo ford edges and has caused issues for me. I believe this to be a glitch in the sync software. This has been an ongoing issue but has most recently occurred to me yesterday. I have video of this behavior as well but included a photo - you can see the car is in drive and the rear view camera is active.

See attached document for complaint

TSB 21-2389 - this issue was addressed with ford with no resolution.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH in the snow, the AWD malfunction warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the wire leading to the rear differential was fractured. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle could not be covered under warranty. The failure mileage was approximately 58,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the engine was shuddering. The vehicle was taken to the dealer where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with a failed torque converter. The contact was informed that the torque converter needed to be replaced again. The vehicle was not repaired. Additionally, the contact stated that the failure had first occurred in 2023 and the torque converter was replaced. The manufacturer was made aware of the issue, and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 41,202.

Engine, coolant leaking from system. This our second engine and has only been been in the car 3 months less than 3000 miles! This is a on going problem with the ford eco boost engine!

The coolant of the vehicle is getting low after being filled each time. Upon research the 2019 Ford Edge models and Ford’s 2.0L EcoBoost engines are having the same problem. The coolant level gets below low and can even cause engine fire. Upon inspection from the mechanic, it is proven that the coolant fluid level decreases rapidly after filling and can be a leak that might can even cause vehicle fire.

So bacially my friends have had a problem with there st ford edge 2019-2022 where if there is salt on the rear window it shatters it or if the rear defroster heats up to fast it will shatter the rear window on the ford edge st it could be unsafe if it shatter while driving most happened when in park and closed the doors.

I took my vehicle into the dealership after identifying that when putting fuel in, the vehicle was prone to stalling after getting fuel (typically when fueling from E). I brought the vehicle to the dealership extremely low on fuel, at which point they were able to recreate the issue and were able to identify an error code. The fact that I had brought the vehicle in at least 8 other times and the vehicle had not shown any lights or any error codes is extremely concerning. They had to replace the purge valve. The vehicle is clearly indicating that this is a worsening condition and it becomes more frequent. The vehicle is stalling more frequently. Why wouldn't the vehicle begin to show error codes and lights when the item STARTS to go bad, rather than in very specific situations and only after an extended period of time? This is absolutely a safety concern - anything that is going to cause a vehicle to stall while in the roadway should trigger a code or lights or error messages when it STARTS to occur, not when it is almost completely expired. By that point, the driver, pedestrians and others may ALSO be expired. It is absolutely not safe, and it is crazy that after going to the dealership 8+ times, them driving and testing the vehicle multiple times, that it doesn't show up as an error code until almost 2 years after the behavior started.

Vehicle backup camera having blurred image, no image, and camera not available. Similar issue as the recall on 2O20 Ford Edge Recall NHTSA campaign number: 22V151 and Ford’s recall 22S14.

The start/stop technology works from time to time. Example. At a complete stop icon appears and show’s technology off- the device is NOT off. At times the technology will engage at a complete stop then suddenly turns off with in seconds. At times when this device is on one can hear a rattling noise. When leaving from a complete stop and applying the gas petal lightly the vehicle jumps/hop roughly 6” to 1’ without adding additional pressure to the gas petal. When using the advanced cruise control with NO vehicle in front of mine and have set the mileage which can been seen on the control panel the vehicle will keep the mileage speed for 3-6 seconds then decrease in speed up to 10-12 miles. If applying the brake when using cruise control and re-engage the speed (res button) the vehicle speeds up continuously at a very fast unsafe pace. The advance lane shift will warn me (turn red based on which lane it thinks I have crossed) I have steered out of my lane (low setting) but haven’t cross any lanes. Will use turn signals to change lane and lane shift turns red again to inform me I have steered out of my lane. This should not happen. Back up camera at times screen is black. Rear sensors when backing up even with large objects (persons- adult, another vehicle, garbage truck) will not notify me of objects. Now I can see the objects and don’t proceed but the sensors don’t go off and there are four. Brought vehicle to Akins ford in ga. Went for observation ride. The foreman noticed many issues including cruise control, after braking- suv leaping, sensors, backup camera. but felt there were no safety issues.

While driving on the freeway, we heard a loud crash, thinking a tire had blown out. Instead, it was the moon/sun roof glass that shattered/imploded. It was a clear day, no bridges overhead or large trucks on the road. Thankfully, the panel was closed so glass didn't fall into the vehicle, but the glass panel was completely damaged. Aside from being very scary, it could have been extremely dangerous had it been open or if glass would have flown all over the freeway. We immediately cleared off the glass and taped the perimeter of the panel to keep the remaining glass intact. There was no warning and there was no signals on the dash after it happened. We reported it to our insurance AAA, and the issue has since been fixed. The company that repaired it was through our insurance recommendation and they said it was not the first time they had seen this issue happen.