2013 Ford Escape Complaint Log

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, there was an abnormal noise detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who stated that oil was leaking and that the transmission needed to be serviced. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect. The failure mileage was unknown.

Wheels/tires-swelled lug nuts.My car is available for inspection. If I don't have safe tires it puts anyone on the road in danger as well as my self and anyone in my car! yes, Confirmed by Griffin Ford. Waukesha Wisconsin no warnings

The contact owns a 2013 Ford Escape. The contact stated while driving 40 MPH, the vehicle failed to accelerate with an unknown warning light illuminated. The vehicle was towed to an independent mechanic but was not diagnosed or repaired. The contact was informed that the turbo charger needed to be replaced; and was referred to an authorized dealer for assistance. The manufacture was notified of the failure. The approximate failure mileage was 175,000.

The contact owns a 2013 Ford Escape. The contact stated while driving at undisclosed speeds, the check engine warning light illuminated with the "Engine Overheating" message displayed. In addition, the vehicle stalled. The vehicle was towed to a dealer where the radiator, valves, gasket, cylinder head, thermostat, and several other unknown parts were replaced. The contact stated that the failure recurred repeatedly. The vehicle was towed to a different dealer where the vehicle was several other unknown repairs were performed. The contact stated that the failure persisted, and the vehicle was taken back to the first dealer where several more unknown repairs were performed. The contact stated that the failure recurred, and the vehicle was not repaired. The contact discovered NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 93,652.

The contact owns a 2013 Ford Edge. The contact stated while driving approximately 25 MPH, the vehicle was vibrating abnormally. The coolant warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with a coolant hose leak. The coolant hoses were replaced; however, the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

The contact owns a 2013 Ford Escape. The contact stated while in the vehicle with the engine idling for 10 minutes, the contact then attempted to park the vehicle however, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was restarted and taken to an independent mechanic to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The failure had recurred twice. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 104,575.

Started car while in our garage and a message came on the dash 'Steering Assist Fault'. Wife could not move steering wheel. We turned car off and restarted. Steering was back to normal. No message was displayed. This was scary because what if it happened while driving?

The contact owns a 2013 Ford Escape. The contact stated that while driving approximately 30 MPH, the engine temperature gauge went to HOT, the vehicle decelerated, and the engine went into LIMP Mode. The engine overheated warning light was illuminated. The vehicle was taken to the mechanic who diagnosed the vehicle and determined that the water pump failed and needed to be replaced. The water pump was replaced, and coolant was added. The coolant level was low immediately. The failure persisted and the engine seized. The vehicle was towed to the dealer to be diagnosed and the contact was informed that there was coolant intrusion into cylinders #2 and #3. The contact was informed that the long block assembly and manifold needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 146,000.

The contact owns a 2013 Ford Escape. The contact stated that after driving the vehicle and coming to a stop, she was unable to shift into Park. The parking brake was activated because the gear shifter would not fully engage in Park. The gear selector indicated that the vehicle was in Neutral. The contact turned off the vehicle in an attempt to correct the failure however, the vehicle would not restart. The vehicle was towed to the residence. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 18V471000 (Power Train) however, the VIN was not included. The local dealer and manufacturer were notified of the failure. The approximate failure mileage was 144,000.

Transmission developed a sudden delay when put into drive and jumped suddenly into gear and then shake between higher gears and then started running as if in neutral so that I could only coast it or pull the shifter into S mode where it would move forward very slowly for about a 1/4 mile at which time it quickly began running hot. It was only then that a warning came on that stated: ENGINE FAILURE SERVICE ENGINE SOON. Transmission mechanics refuse to internally assess or attempt any repairs due to "closed" system and are recommending a $4K complete replacement. My VIN number has no recalls related to this issue.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 15 MPH uphill, the shifter cable fractured, and the vehicle started to reverse. The contact attempted to depress the brake pedal; however, the vehicle continued to reverse. The contact used the parking brake to stop the vehicle and then attempted to restart the vehicle. The vehicle was unable to restart. There were no warning lights illuminated. The vehicle was towed to a local auto body shop and diagnosed with shifter cable failure. The vehicle was repaired; however, the vehicle was towed to another local mechanic due to the check engine light being illuminated, and also because the vehicle was unable to start. The vehicle was then towed to another local mechanic who replaced a fuse and the battery. The mechanic then informed the contact to tow the vehicle to an authorized Ford dealer for further assistance. The vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 155,000.

The computer issues a high engine temperature warning without physical indication of high temperature on the dash thermometer. This results in reducing engine power into “limp mode”. The temperature indicator immediately rises to maxim high. The engine does not shut off but there is no power. The safety concern is: if this condition would occur while in fast moving traffic around a city belt-way, the sudden loss of power and speed reduction could make the vehicle susceptible to a rear end collision or endanger other drivers trying to avoid a slow moving vehicle tryin to get off the road.

Both of my windshield wipers completely stopped working. The cost would be over a grand to fix it. Seems like a common issue with this car. Beyond dangerous! My car has 74,000 miles on it.

In my driveway two times so far my power assist failed giving me an error on my drivers screes automatic power assist failure. The steering became almost impossible to move and I had to shut off the car then restart it to clear the error. On the Ford Forums apparently there are lots of other people who are experiencing this same failure and it is showing up on new and older vehicles as well. Also this is a cross model problem and is a defective design from The Ford motor company and should be delt with. Thank you.

The contact owns a 2013 Ford Escape. The contact stated that he noticed that fuel had been leaking from underneath his vehicle. The contact then called the dealer who informed him that his vehicle was not included in NHTSA Campaign Number: 13V584000 (Fuel System, Gasoline). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 132,000.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 30mph when the vehicle lost engine power. The contact stated fuel pump warning light was illuminated. The contact was able to pull over and towed the vehicle to a local mechanic where it was informed that the vehicle had experienced a fire but was extinguished due to the water pump bursting. The vehicle was diagnosed with needing the engine and fuel pump replaced but was not repaired. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 13V584000 (Fuel System, Gasoline) however the VIN was not included. The manufacturer was informed of failure and told the contact to call NHTSA. The failure mileage was approximately 96,000.

There’s record of this model and several ford models experiencing steering rack issues, getting damage to a point in witch stops the operation and locks the steering wheel.

The bushing that attaches the transmission shifter cable to the transmission were degraded o and cause the bushing to detach from the transmission. The condition did not allow me to move the shift lever to Park and remove the ignition key, while the transmission may not be in Park, with no warning message or audible chime.

The contact owns a 2013 Ford Escape. The contact stated that while driving at various speeds, the vehicle had experienced vibration, hesitation, and jumping on several occasions. The vehicle also stalled without warning. The vehicle was towed to the local dealer who diagnosed the vehicle and determined that the failure was caused by engine coolant intruding into cylinder #2 causing damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 115,000. The contact stated that the motor was replaced with a Ford factory motor by an authorized Ford dealer. The contact paid out of pocket for these repairs, but they have concerns that they were sold the same exact model that caused the vehicle to have issues.

The contact's daughter owns a 2013 Ford Escape. The contact stated that while her daughter was heading out to start the vehicle, there was a leak coming from underneath the engine compartment. The contact also stated that her daughter needed to refill the antifreeze very frequently. Additionally, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the coolant hose and another unknown component needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact was made aware of NHTSA Campaign Number: 12V431000 (Engine and Engine Cooling) however, the VIN was not included in the recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 135,000.

I recently had a potentially deadly encounter while driving on an interstate. While traveling at 55 mph, my (automatic transmission) vehicle suddenly shifted into first gear on its own. I can’t begin to explain how much stopping force that created on the vehicle and my body, so much so that it caused the vehicle to momentarily skid. Had it not been for my seat belt and an alert tractor trailer driver, the result could have been deadly. This is the second time this has happed with my vehicle. After the first time that this happened the vehicle went to an ASE Certified mechanic shop for evaluation. After an extended period of time, the mechanic could find nothing wrong with the vehicle. As is common knowledge, if an “error code” isn’t produced, a mechanic can only hope to replicate the same event to help assist in diagnosing the problem. After this last incident, I noticed a display (not an error code) which read: ENGINE MALFUNCTION SERVICE NOW. Armed with this information the mechanic called Ford for more information. To my dismay, Ford would not elaborate, give insight, share, or even acknowledge such a problem exist with their vehicles. I conducted my own research with this issue, only to find out that Ford are the masters at vehicles randomly shifting to first gear for no apparent reason. All of the recalls for Ford vehicles about this problem and my vehicle is not listed. I find it very difficult to believe that I am the only person to have experienced this same issue in the same vehicle. Peoples lives are at stake.

Steering Assist Failure

The contact called on behalf of his son who owns a 2013 Ford Escape. The contact stated that the engine was constantly overheating, with the coolant and engine oil level constantly low. The coolant level warning light was illuminated. The vehicle was taken to an independent mechanic, where it was it was diagnosed that the engine block was cracked, and that coolant and oil was leaking into the engine block. The independent mechanic informed the contact that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling); however, the VIN was not included. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 150,000.

My son was driving up a hill on January 26, 2022 and the car stalled. I called the Ford dealer and they said I had to take it in and pay for the repairs. This is a 2013 Ford Escape and I was reading on the internet that these cars have these problems. My son said there was no warning lights before this happened, it just stalled on a busy, dangerous highway. Thank God he was not hurt. I don't know what else to do. This problem should get taken care of with so many people having the same issue.

The contact owns a 2013 Ford Escape. The contact stated that after returning from an independent mechanic and driving at 55 MPH, the vehicle shut-off with the "coolant level low" warning message illuminated on the instrument panel. With the assistance of a State Trooper, the contact was able to pull the vehicle off to the side of the highway and add water to the coolant reservoir. The contact then took the vehicle back to the mechanic where the vehicle was diagnosed with a defective coolant level sensor. The dealer was then notified of the failure and informed the contact that there was no recall associated with the vehicle. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle had yet to be repaired. The failure mileage was approximately 113,500.

The contact owns a 2013 Ford Escape. The contact’s husband stated while driving approximately 25 MPH, the steering wheel became difficult to turn. The contact’s husband was able to pull over and restart the vehicle and functionality was returned. The contact stated that there was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed with needing the steering unit replaced; however, the vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2013 Ford Escape. The contact stated while driving at approximately 55 mph, there was smoke coming from underneath the hood and from behind the vehicle without warning. The contact stated that the failure progressively got worst and the smoke was gray. The contact said a third-party driver had stopped and advised that he saw flames. The contact opened the hood and saw the smoke. The fire department was not called and the contact did not have to put out any flames. The vehicle was towed to an independent mechanic who diagnosed that the engine head was cracked on the back side of the motor. The independent mechanic advised that there was a recall associated with the failure NHTSA Campaign Number: 13V583000 (Engine). The contact did not take the vehicle to a local dealer, however, the dealer was contacted and advised that there were no open recalls. The vehicle was not repaired. The manufacturer had been informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 158,000.

My power control steering module is failing. A ford dealership told me the part in my car was defective and they have updated the part years ago. I was told the part alone will cost me around $1,000+ and that I have to pay out of pocket. Ford dealership said the part is on backorder until December 2022 and that I can only get the part through their manufacture. This is extremely dangerous and my steering could go at anytime!

I bought my car at the end of winter in 2018, and every winter, when it gets 20 degrees or below, every few weeks, my engine overheating light will come on after 10 minutes of driving it. When I look at my coolant, it is right at the minimum line every time. I have since learned to keep a bottle of coolant in my car as well as a funnel to fill it just a little. Afterward, it would drive okay. Every shop I have taken it to states there are no leaks, and it was working just fine. I've also been told that it's a common issue with the 2013 Ford Escape, and I will have to continue to fill it. This has been an issue as I have been stuck on the freeway with my 3 and 7 year old numerous times trying to get under my hood with the car shut off in negative degree weather. I DO NOT feel safe getting out of the car to fill the coolant with my children in the backseat on a freeway with cars flying past me. Winter of 2022, the issue became worse. I was turning and saw smoke pouring out of my hood, and my check engine light came on. Luckily, I was right by my destination, where it quit working altogether and coolant emptied altogether. My husband, a former mechanic, is replacing the overflow coolant reservoir hose, which broke. The head gasket appears to be okay; however, he believes there may be tiny cracks in the head gasket which would explain why all of the shops I've been to state there is no leak. My vehicle is available for inspection upon request. My kids safety, my safety, and those on the road are at risk every time my vehicle stalls, especially with no heat. At times, my hood is frozen shut, and I cannot open it right away, so my kids and I freeze until I can get the hold open while I hope no one hits my car while the roads are icy. No one has been able to reproduce the issue at a shop. My check engine light comes on periodically every winter but will disappear the same day. It also came on moments before the hose burst.

The contact owns a 2013 Ford Escape. The contact stated while her husband was driving 25 MPH, the engine overheating warning light was illuminated before the vehicle stalled. The driver was able to restart the vehicle. The driver added engine coolant but continue to experience failure. The vehicle was not drivable. The driver towed the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The mechanic also noticed that the engine was cracked. The vehicle was not diagnosed or repaired. A dealer was not contacted. The contact attempted to call the manufacturer but was unable to speak to a representative. The failure mileage was approximately 130,000. There was a faulty fuel injector which caused it to not pass emissions. After taking care of that problem, the coolant would run dry very quickly, in a matter of minutes. At this point, the engine light came on and the car just stopped dead in the middle of the street. Consumer sold the vehicle due to hazard.

The contact owns a 2013 Ford Escape. The contact stated while driving approximately 10 MPH, the vehicle was jerking. There were no warning lights illuminated. The vehicle was taken to the local dealer who diagnosed a failure with the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train) for which the VIN was included. The approximate failure mileage was 80,000.

TRANSMISSION HAS SUDDENLY STARTED SLIPPING

The contact owns a 2013 Ford Escape. The contact stated upon driving from a complete stop, the vehicle hesitated and surged forward. There was no warning light illuminated. Additionally, the contact stated that while driving at various speeds, the accelerator pedal was depressed but the vehicle hesitated to respond. The vehicle was taken to the dealer where it was diagnosed that no issues were found. The contact received a recall notification of NHTSA Campaign Number: 22V413000 (Power Train). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000. VIN tool confirms parts not available.

The contact owns a 2013 Ford Escape. The contact stated that while driving at an undisclosed speed, the "Low Coolant", "Pull Over Car Overheating" warning messages were displayed, and the check engine warning light was illuminated. The vehicle was towed to an independent mechanic and diagnosed with a coolant level sensor kit failure. The vehicle was not repaired and remained with the independent mechanic. The dealer and manufacturer were made aware of the failure but informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 54,000. Consumer stated while driving in a school zone approximately 20mph, current temperature was 14 degrees. This has been a recurring problem.

Car will not start when temperature outside is near or below freezing. Message "no key detected" displays on the console. Lights flash with clicking noises while the car tries to start. This happened in 2020. It seemed to be resolved. In the past couple months it has happened multiple times. Each time the dealership returned car "fixed" to no avail. This has left me stranded multiple times.

Backup camera is fuzzy/blurry and screen blacks out occasionally when backing up. I've had "Camera Unavailable, Contact Ford Dealership" pop up on screen. At the same time the safety beeping goes out. I rely on this as it's hard to see with blindspots pulling out of parking spaces. I've almost been hit and almost hit others. First happened in January 2022. I've taken it in to Ford Services and they told me to wait until it stops working altogether before fixing. This is a safety issue. The fuzzy/blurred screen has been this way since I purchased vehicle in 2016

The sensor for cooling system goes off for low coolant even though there is a full amount of coolant in the vehicle. Causes a bunch of codes to activate and throws vehicle into "limp" mode while saying the vehicle needs to be turned off immediately. Only some vehicles received recall notice per automotive service center, but others do not even though there is plenty of complaints online about the same issue. Having a vehicle go into "limp" mode while driving in traffic and/or on highway is extremely dangerous.

The engine temp light came on. Checked the coolant level and it was low. Coolant was added to correct the low coolant level. This happened several time and now the engine barely runs. This happened over a period of a week. Dealer stated that the engine needs to be replaced at a cost of approx $8000. The car has only 59,000 miles on it.

The contact's friend owns a 2013 Ford Escape. The contact stated while driving 35 MPH, the cabin would fill up with exhaust and fuel fumes to the point of having to roll the windows down to clear the cabin odor. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed however, the cause of the odor was not yet determined. The contact was also informed of an open recall for NHTSA Campaign Number: 20V331000 (Latches, Locks, Linkages). The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 120,125.

Case Number: CAS-34813627-B3B3D7 On January 2nd, 2022, without warning my ABS and traction control lights went on, my speedometer fell to zero, and all of the digits usually shown (MPG, miles to empty, amount of time driven, and miles driven) were replaced by dashes. After about 10 - 15 seconds, the information came back, the speedometer worked, and the dash warning lights went off. This has occurred multiple times a day since Jan 2 while I drive my car. The Ford website described a recall that fit the description of the issues I have been having and, according to my VIN, I was eligible to get the system serviced. I took my car in to Wade Ford in Atlanta, GA on January 5, 2022. A diagnostic test reported code PC0031, but only codes P1934 and P062C are considered eligible. I called Ford and opened a case (see Line 1). After waiting a few hours to hear back from Ford, I had to check in at work and perform a COVID test to remain eligible to work the rest of this week per their COVID protocol. On my way there, my throttle became unresponsive as I was getting on the highway. The acceleration came back a few seconds later, narrowly avoiding the car behind me running into my bumper. After testing, I returned to the dealership to find no progress had been made due to Ford being unresponsive. The agent has not responded or updated me, but she stated on an earlier call she was working on consulting her supervisor on my case. Further attempts to call Ford have been unsuccessful. Because this issue is not recognized under any Ford warranty, I have no lease or lease reimbursement options. The cost of having Ford fix the bug they downloaded into my car is into the hundreds of dollars. Even if Ford does decide to fix the issue, I have no assurance this issue won't happen again at the next software update. My vehicle is not safe to be driven at this point. Suddenly having no reliable vehicle is affecting my work and medical appointment schedules, costing me time and money.

vehicle will no longer drive it will shift out of gear but won't actually move and when it did drive it wouldn't shift right I am making payments on a car I can't drive and was told needed a new transmission more than likely but now is being recalled

The contact's daughter owns a 2013 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The vehicle was taken to the dealer, who informed the contact that the steering gear box needed to be replaced. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 97,000.

Coolant leaks due to hole in cylinder head causing overheated engine.

My 2013 Ford Escape was not included in the safety recall 18S20. I had the exact failure that is described in recall. Shift cable bushing that attaches to shift lever on transmission came off and vehicle was stuck in reverse. The bushing was soft crumbing apart and would not stay on the transmission lever. Vehicle missed recall date by 8 days. This vehicle should of been part of the recall 18S20 and for all safety reasons that it was issued for. Ford refused to repair the part under the recall, so very close to recall start date and a $1.53 part.

The fuel wiring harness has exposed wires that are making the car miss and stall.

On 12-22-2021during routine vehicle servicing of my 2013 Ford Escape at Mac Haik Ford in Georgetown, TX, Invoice Number 776999, I was told by the Service Advisor that the mechanic was having troubles getting the wheels off to rotate and balance. Sophie Rosa, Service Advisor told me that the mechanic reported the lug nuts on the wheels were swollen and need replacement. She advised that if not replaced it would cause trouble if a flat tire occurred as the Ford issued lug nut wrench would not fit over the swollen lug nuts. I agreed to have the 20 lug nuts replaced at a cost of $5.36 each plus labor. I did not get the defective nuts returned to me. Checking on-line I found that swollen lug nuts is caused by chrome being overlaid on metal lug nuts which cause rust to occur and thereby causes the swelling to occur. This defect is caused by the Ford Company knowing full well that placing two different metals together can cause corrosive and rust problems.

The contact's wife owns a 2013 Ford Escape. The contact received notification of NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The local dealer was contacted on two separate occasions and the contact was informed that the parts were available; however, after the vehicle was taken to and left overnight at the dealer, the dealer called back and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact's wife had experienced an unknown failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 104,000. Parts distribution disconnect.

The contact owns a 2013 Ford Escape. The contact referenced NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on two separate occasions while the vehicle was idling, she attempted to accelerate but the vehicle failed to respond. The vehicle was towed to an independent mechanic where it was diagnosed that the shifter cable bushing was detached. The contact stated that there was an abnormal burning odor inside the vehicle. The contact stated that the failure recurred. The vehicle was towed to Pueblo Tires & Service where it was diagnosed that the shifter cable bushing failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was not diagnosed or repaired. The dealer was notified of the failure. The manufacturer was notified of the failure to take the vehicle to be diagnosed and have pictures taken. The failure mileage was approximately 100,000.

Starts easily but kills shortly after as though it has no power. Has done this for several years. Numerous mechanics are unable to pinpoint the cause.

The contact owns a 2013 Ford Escape. The contact stated while driving 25 MPH, the low coolant level message was displayed. The contact veered to the side of the road and noticed that the antifreeze was leaking from the radiator onto the ground. The contact looked underneath the vehicle and saw smoke. The contact then opened the hood and noticed that there was no antifreeze in the coolant reservoir. The contact contacted an independent mechanic who advised her to refill the coolant reservoir with water and to then take the vehicle to his location since she was 5 minutes away. The vehicle was taken to an independent mechanic where it was diagnosed that the heater hose assembly, the coolant return, and the vent tube assembly needed to be replaced. The parts were replaced. Additionally, the independent mechanic diagnosed that the fuel line hose directly connected to the ignition system was spraying out fuel. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in NHTSA Campaign Number: 13V584000 (Fuel System, Gasoline) due to the vehicle manufacture date. The failure mileage was approximately 121,805.