2016 Ford Escape Complaint Log

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the engine misfired and the check engine warning light illuminated. The vehicle was taken to another dealer where it was diagnosed with coolant intrusion into cylinder #1, and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure had been persistent for a year. In addition, the contact stated that the vehicle was taken to the previous dealer several times due to the failure; however, the failure could not be duplicated. The contact stated that the check engine warning light illuminated intermittently. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 80,000.

Vehicle check engine light goes on usually during hot weather. Vehicle stalls and hesitates on acceleration causing unsafe conditions with traffic, intersections, etc.

I know Ford issued a recall for the backup cameras failing on 2020 year models, including the Ford Escape. However, I have consistently had this same issue with my 2016 Escape. In the middle of backing up, the camera will go completely out, and I am not able to see anything behind the car. This is extremely dangerous, as I have 4 young grandchildren, not to mention other kids in our neighborhood who ride bikes, etc. This should also be addressed in the Ford recall for backup cameras. This issue occurs every time I drive the car - it works for about 5 - 10 seconds, then stops working. So the date below is just today's date, but it happens almost every day.

Vehicle over heated and had to pull over to cool it down. Got vehicle home safe and check engine light was on. 116867 T1.0 for diag verified customer's concern. Quick test P1299, P0217, P0219 for over temp condition. removed spark plugs and found coolant intrusion into all the cylinders, WSM direction is to replace the long black. This same issue is happening with other Escapes and are on the recall list. I am requesting my VIN/car be added to the recall for the same issue.

We have 2016 Ford Escape Ecoboost 1.6L that has the very same issues as in the recall for the car but our vin number was not included in the recall. This car was taken to the Ford dealership for all services, recommend services, oil changes. I have all the receipts for this. In August of 2023 I took the car in for oil change and they said everything passed inspection. Copy of record to follow. Then in October of 2023 the transmission had error code and had to be towed to dealership. Was told transmission had to be replaced. Fords cost took to another transmission shop they verified transmission needed to be replaced. Paid 4,000 for it to be done. Then in December of 2023 another light came on in the car...check engine light...car again had to be towed to Ford dealership...this time engine needed to be replace at the cost of nearly 10,000 dollars...and then the most recent issue....turbocharge has blown seals with oil leak as told before...but not a totally different reason..for engine problems so with oil leak also need manifold replacement..these 2 things $6,140.50 plus the $17,755.88 for transmission and engine repair would cost $23.896.38. Something needs to be done about this Escape. I do not know why it was not included in the very limited recall that Ford issued for this call. But, it seems very obvious that it should be. The car new was $28,300.00. Please help....this car is in need of being replaced by Ford not repaired at this point since not included in the originally recall when as you can see certainly should have been. Let me know if there is anything that can be done by yall to help solve this issue.

The contact owns a 2016 Ford Escape. The contact stated that on numerous occasions while driving approximately 65 MPH, the vehicle decelerated to 20 MPH while the accelerator pedal was depressed. The contact stated that while the accelerator pedal was depressed on an incline, the engine revved but the vehicle failed to accelerate. No warning lights illuminated. The vehicle was not diagnosed or repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline for assistance. The failure mileage was approximately 89,000.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle failed to shift into gear as needed and stalled. The vehicle failed to go forward or reverse. The driver was able to shift into park, and the transmission service needed message was displayed. There were no warning lights illuminated. The vehicle was taken to a transmission shop and the contact was informed that the transmission needed to be repaired. The vehicle was towed to the local dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,000.

The contact owned a 2016 Ford Escape. The contact stated while driving 70 MPH with her husband seated in the front passenger’s seat, the steering wheel became difficult to turn, and the contact lost control of the vehicle. The brake pedal was depressed but failed to respond. The contact proceeded to exit the highway on an off-ramp and was successful in bringing the vehicle to a stop when the vehicle regained normal function. The contact also stated that the failure recurred while driving onto the highway with the traction control warning light illuminated. The contact proceeded to the coast at a slow speed to the residence. The local dealer was contacted and informed the contact that the vehicle was not covered under warranty. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 22V413000 (POWER TRAIN) as the probable cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 93,000.

Car suddenly stalled out and stopped. Restarted and stalled again, and several more times. Diagnosed with fuel pump failure.

Car wouldn’t shift properly. Had to drift off to side of road. Could then shut car off and restart but could only go a little bit and problem reoccurred. It was dangerous if other cars were around and not able to get to side of road. Check Transmission came on dash. Car has 68000 miles on this shouldn’t happen. Escape should have been recalled like other 2016 transmission problems! Needed to be towed! Dealer says new transmission is needed $7000! This is my 3rd escape and never had this problem. Car isn’t driven hard - pleasure use The consumer stated that this is a known issue with other 2016 Ford Escapes.

The Power Steering Control Module failed as I was driving with my children in the car and I lost all power steering abilities. The car was taken to the dealership service department and reproduced and confirmed by the dealership. This part was replaced and it happened again 5 days after receiving the vehicle back. The Light that comes on states "Power Steering Assist Failure." this light began to happen when driving in very congested conditions and intermittently. After the repair and when the light came back on I was driving with my 4 year old in the car and completely lost power steering.

The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 60 MPH, an abnormally loud sound was coming from the front undercarriage of the vehicle. The contact steered to the side of the road where it was observed that the undercarriage cover was detached. The vehicle was taken to the dealer where it was diagnosed that the undercarriage cover needed to be replaced. The manufacturer was made aware of the failure. The failure mileage was 50,000.

At about 57,200 miles, the NHTSA Safety Recall 22S43 - North America Non-FSA Multi Vehicle Line Shifter Cable Bushing was performed by Wright Ford of Redmond, OR. This recall was to prevent detachment of the shifter control line from the transmission. On July 17, 2023 at about 58,900 miles, the shift control line detached from the transmission. Thus, the exact scenario the recall was intended to prevent/fix, occurred about 1,600 miles after the work was completed by Wright Ford. The shift control line was then repaired by [XXX] Auto Repair of Baker City, OR. He said the shifter had become completely disconnected but that the parts were still intact and he was able to reconnect. He could see no reason for this disconnect to have occurred. This suggests that (1) the recall fix did not work, or (2) the recall fix work was done incorrectly by the local Ford dealer, or (3) the replacement parts from Ford were defective. There were no initial warnings other than while driving at about 25 mph we were unable to shift from S to D mode. Once we came to a full stop and turned off the engine, the shifter was moved to P. However, it would not then move to any other position. Attempts to start the engine gave a warning that the vehicle was not in Park. The brake-shift interlock reset, hidden under the shift bezel, was used to release the shifter and move it to the N position for towing 25 miles to a repair shop. The repair shop successfully reconnected the shift line at the transmission and thereafter the vehicle was able to be driven. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Escape. The contact stated while driving at an undisclosed speed, the temperature sensor illuminated, and the vehicle overheated. The contact stated he was able to drive the vehicle to the shoulder of the roadway. The vehicle was taken to the dealer, where it was diagnosed as having coolant intrusion and a warped engine block. The contact was informed that the engine block needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 128,000.

I purchased the Goodyear Assurance tires (235/55R17) when I purchased my Escape with the understanding that they had a life of 80,000 miles. They're barely through the halfway point and show signs of cracking and wire protrusion. We ran over a screw and they hole was beyond repair and the technician pointed out how the tire was failing. All four are being replaced for safety concerns.

The lug nuts on all of my tires are swollen beyond the size of the provided tire iron. This makes it impossible to change a flat tire and causes the nuts to become damaged when they tires get balanced and rotated. Two tire technicians have explained that this is common on Ford vehicles. I now have to buy replacements for all of my tires.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 40 MPH, the vehicle began chugging and lunging. The vehicle was steered to the side of the road into a parking lot and restarted but the failure persisted. On another occasion while driving at an undisclosed speed, the vehicle began lunging and chugging. The contact stated that while attempting to place the vehicle in park(P), the gear selector was stiff. The vehicle was towed to an independent mechanic where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was then towed to another independent mechanic where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 90,796.

TRIED TO REMOVE THE TIRES ON MY 2016 FORD ESCAPE TO ADD BRAKE PADS. THE TIRE TOOL IN CAR WOULD NOT FIT ON ANY OF THE TIRE NUTS. THE TOOL WOULD FIT ON THE JACK CONNECTOR. ALSO TRIED 19MM SOCKET. GOOGLE SEARCH SAID A LOT OF PEOPLE WERE HAVING THIS PROBLEM. I HAD THE FORD DEALERSHIP REPLACE MY TIRES 2 MONTHS AGO AND THEY SAID NOTHING ABOUT THE SWOLLEN LUG NUTS.

My engine light came on today and the code P0299 popped. It’s for the turbo. I’m reading that this happens a lot and they have had to replace the turbo completely

Backup camera glitches and goes to the radio screen mid-reverse. I’ve nearly hit a tree. This has begun happening frequently. Sometimes the camera won’t even turn on.

The contact owns a 2016 Ford Escape. The contact stated while stopped at a stop light, the contact attempted to accelerate however, the vehicle failed to move. The contact stated that there was an abnormal sound coming from the vehicle with the Transmission Fault warning light illuminated. The contact turned off and restarted the vehicle however, the vehicle failed to respond as needed. The contact was able to drive the vehicle home. The vehicle was towed to the dealer and stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train) and that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 86,914.

I order a nav upgrade from Ford $299, was unable to install it Ford said go to dealer, car was going to dealer for abs sensor bad and vehicle collision sensor bad, dealer fixed other two problems but couldnt upgrade nav and while dealer tried they killed the whole radio/sync/nav/handsfree turn the touch screen black and unresponsive. Now they want $1000 plus for APIM replacement. I could live without the navigation update but now Ford's sync update killed my APIM/sync/radio/handsfree and I cannot live without that.

DRIVING DOWN THE HIGHWAY A VEHICLE PULLED IN FRONT OF ME STEPPED ON BRAKES AND PEDDLE WAS HARD, HAD NO BRAKES, GOT IT TOWED HOME AND FOUND THE PUMP DRIVE COUPLING PART # BB5Z-6K269-A, THE BOLT HEAD SHEARED OFF INSIDE THE cAM SHAFT HOUSING CAUSING THE VACUUM PUMP NOT TO WORK CAUSING NO BRAKES.

Back up camera does not work. Screen either goes black or multitude of colors. Sometimes it flips to just see ground.

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the back-over prevention camera failed to operate as designed and displayed a blank image on the screen. The vehicle was taken to an independent mechanic but was not diagnosed. The vehicle was repaired with the passenger’s side door being replaced. The manufacturer was made aware of the failure. The failure mileage was 118,000.

The contact owns a 2016 Ford Escape. The contact stated while driving 30 MPH, the check engine warning light illuminated. Additionally, while starting the vehicle, there was smoke coming out the exhaust pipe and the vehicle would not properly accelerate. The vehicle was towed to an independent mechanic who stated that the engine was blown and needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 144,000.

My 2016 Ford Escape was in park and when I tried to put it in drive it went backwards almost into the car behind me. Luckily they saw something happening and backed up or I would of hit them. It wouldn't shift into gear. I put it in sport mode to get it to move forward then moved it into a safe location and shut it off. It was a hot day so I thought maybe it was overheating. It started fine and went about a mile before shuddering and refusing to shift into gear. I managed to get it home but the Transmission Fault Service Now light came on as I was pulling into the driveway. Had it towed to the dealership and was told it wasn't the recall bushing that went but a part inside my transmission and it would be $8200 for a new transmission. What if I had been on the highway when this happened? This is a serious safety issue which could of caused a crash and injury.

I have a sunroof and water leaks in and gets the headliner wet on both sides on the area vertically between windshield and front windows. I have had my front windshield replaced to ensure it wasn’t a windshield leak from a seal issue. It don’t fix the problem. I had my sunroof replaced in case it was that and it didn’t fix the issue either. I had the drain tubes for the sunroof flushed multiple times and it didn’t fix the issue either. This has been inspected/looked at by multiple auto places and it can not be located to the source of how water keeps getting in. Every time it rains it gets the headliner wet. There is no warning lamp indicating an issue. It is available for inspection should anyone else need to inspect it to try to find the source of why water gets in. It leaves water stains in my headliner. This is a safety issue if water gets into the car and the water can damage other components of the car. This issue has been ongoing for the last year approximately and I have brought the car in multiple times to address this but no one can locate the source so far.

I saw a recall for newer years of Ford products where the camera wasn't working and it is a safety hazard. My 2016 Escape rear camera has not been working properly for many years. It appears to me that it is a software problem because the camera will be upside-down OR roll upside down. I updated the firmware on my car, but it still doesn't work. There are Youtube videos out there, because it is a common problem with the Escape. [XXX] Please add the 2016 Escapes to your current recall. Here is a link to the recall for the newer Ford Products.[XXX] I have attached recent still pics of my car-cam upside down and I tried to attached a (short )14 second video of it rolling upside down, but your website does not allow videos to be uploaded? So I made the video into a .gif and uploaded it so you could see the rolling camera that happened today. The rolling camera problems does happen a lot, but not as much as the upside down feed. As you can see from the photographs, the directional lines that are supposed to show the direction a driver is backing up, are NOT present either. A person backing up, using the upside down feed, will NOT see the direction they are backing up. The attached photos were all taken within the last couple days, you can check the date and time they were taken on each photo. Please contact me if you want me to send you the original video that I took today. Please help me with this problem. I am not the sole person to have this problem with older Ford products. Please enlarge the recall to older vehicles, this problem has been going on a long time. I appears to be a software problem that needs to be addressed. Having the back up camera feed be upside down or rolling so that nothing is visible in the camera, is a danger to others standing behind the car INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Auto was purchased from a dealership on 5/31/2023. We drove less than a mile down the road and a warning for "hood ajar" came on. We immediately pulled over only to find the hood was latched. Over the next few months there were numerous other warning/electrical items that came up: trunk ajar warning, problems opening the trunk, back up camera would often go black when car was in reverse, car would start honking like the alarm was going off when it was just sitting in garage with nobody near the car. The car was brought to the dealer on 6/14/23 for a separate recall issue and an electrician was supposed to look at these issues but they weren't at the dealership when we arrived for our scheduled appt. Couldn't get a new appt for a few weeks so went to our local auto shop who confirmed the issues and felt we could try a new battery which he put in on 6/30/23. Went to the Ford dealership on 8/31/2023 and they said we needed to have the APIM replaced and the rear park aid camera and latch. We couldn't afford these repairs. Since then we have taken the car in for tire rotation/oil change. This past week the car will not start unless we jump it with a battery cable. We looked into recalls and found out our VIN isn't under the recall. Obviously, these are safety issues that we had hoped would be covered by the recall. Your help would be greatly appreciated.

The contact owns a 2016 Ford Escape. The contact stated that while driving at approximately 50 MPH, the RPMs started to increase however, the vehicle lost motive power and decelerated to approximately 35 MPH. After restarting the vehicle, the failure persisted. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 74,959.

I have a 2016 Ford Escape. Left the grocery store and the service engine soon light came on. The car went into safe mode and would only go 10 miles a hour. I was able to get it to the dealership and they told me it was the engine. They are waiting on the part. I was reading all these statements and ford needs to do better. 2 years ago the transmission went. The dealership that put the transmission in did not put all the bolts on when I took it to the dealership they told me the transmission was about to fall out! I wish I could get rid of this vehicle!

Engine control computer malfunction is causing the engine, SYNC, bluetooth, brake lights, and rearview camera to malfunction.

My hazard lights start blinking Turn signals start blinking Doors lock and unlock all without warning Have not had checked out at dealer It costs $139.00 per hour to diagnosis BOUGHT CAR 5/25/23 The car had been in accident before I bought it

engine coolant leaking into cylinders 1&2, causing check engine light to come on, misfires (over a period of 6 months)and block to crack. Had to replace. Bought escape in April 2023, Have car loan plus personal loan to pay for repairs. This was caused by defective design. Caused finical hardship for us. Could have caused engine overheating and fire. I will download one document for engine replacement, I have to many to download.

The contact owns a 2016 Ford Escape. The contact stated while his wife was driving approximately 35 MPH and accelerating to highway speeds, the vehicle started to overheat. The contact stated that the high engine temperature warning light was displayed on the instrument panel. The contact stated that coolant was added, and the vehicle was able to be driven to the intended destination. The vehicle was turned off and was unable to be restarted. The vehicle was towed to an independent mechanic, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 100,000.

The contact owns a 2016 Ford Escape. The contact stated that while his wife was driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic, who retrieved a code indicating a failure of the fuel separator sensor. Further investigation determined that the sensor was stuck in the open position, potentially exposing the vehicle occupants to toxic fumes. The contact stated that the diagnosis was confirmed by a second independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 32,825.

Rear passenger door came open while driving with my granddaughter in vehicle. No warning just flew open while driving. Vehicle is at dealer getting door latch replaced. There were recalls for the exact same problem on several ford escapes but apparently mine is not in that recall. I want this looked into please. As this could have caused injury or death if my granddaughter had not been properly restrained. Do not have any report from dealer as is still in shop being repaired.

Today- 5/22/2023 - Ford dealer attempted to perform sync3 software update from version 1 to version 3 as promoted and advertised by Ford Motor Co. This was performed by dealer after personal attempts at Wi-Fi and flash drive update processes failed. Following dealer attempted sync 3 update, no update could be accomplished and the synch 3 system is now not active- no radio, Bluetooth( hands free phone usage), no rear camera or safety alarm for potential obstacles when backing up. I was informed the issue is a common result due to defective APIM module. Yet Ford promotes/ provides the software updates ( free) thru their website/ dealers. I have filed a claim with Ford today and initially told there is nothing they can do, but I can purchase a new APIM module ($750) and have it installed ($300) that may correct this.

Rear view camera stopped working almost a year ago, and out of no where the transmission stopped working. I recently just got an oil change and asked for the works to get my whole car checked out and that report as all the reports before it came back with no issues. So found it surprising that this happened.

The contact owns a 2016 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate and then lost motive power. The "Transmission Failure, Service Now" message was displayed. The vehicle was towed to the dealer, where NHTSA Campaign Number: 22V413000 (Power Train) recall repair was performed; however, the dealer determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that she had not received notification of NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 150,000.

The contact owns a 2016 Ford Escape. The contact stated that while his daughter was stopped at a stop light, she depressed the accelerator pedal however, the vehicle failed to respond. No warning lights were illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was repaired. The contact then stated that he received notification of NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was taken back to the dealer where the recall repair was completed; however, the failure recurred. The contact stated that while his daughter was driving at an undisclosed speed, she heard an abnormal sound under the hood. The contact then instructed his daughter to steer the vehicle off the roadway. No warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the vehicle was not included in a recall. The manufacturer was notified of the failure and the contact was provided the number to the NHTSA Hotline. The failure mileage was approximately 150,000.

i had just got done driving for about an hour and stopped for about 5 minutes. i left the car running and came back out to it. when i put it in reverse it wasn’t going so i put it back in park and waited a few minutes. i tried it again and it worked a little bit but it still wasn’t shifting right. i was able to get reversed but when i shifted to drive and it wouldn’t drive/shift. So i decided to just park it and leave it.

The contact owns a 2016 Ford Escape. The contact stated that while stopped on several occasions, the vehicle was idling rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that there was a misfire in cylinder #1. The vehicle was not repaired. The contact stated that an undisclosed DTC code was reset however, approximately a week later the code reappeared. The engine then started overheating and coolant was added to the coolant reservoir was administered. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Escape. The contact stated while driving 60 MPH, the vehicle was not shifting correctly. The contact stated that the service transmission warning light was illuminated. The contact was able to pull over and turn off the vehicle. The vehicle was towed to the dealer and the dealer stated that the transmission needed to be replaced and that NHTSA Campaign Number: 22V413000 (Power Train) was repaired properly and that the recall repair was not the cause of the transmission failure. The vehicle was not repaired. The manufacturer was contacted, and a case was filed and the contact was advised to contact the NHTSA Hotline. The failure mileage was 118,000.

The contact owns a 2016 Ford Escape. The contact stated while driving 35 MPH, there was an abnormal knocking sound coming from the vehicle. The vehicle was taken to the dealer to be diagnosed. The contact was informed by the dealer that the engine and the turbo needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that the warranty had expired. No additional assistance was provided. The approximate failure mileage was 109,000.

The contact owns a 2016 Ford Escape. The contact stated that the back over prevention camera had started to lose functionality intermittently. The contact stated that he previously had the camera replaced. The contact stated that the camera inoperable warning light was also illuminated intermittently. The contact had taken the vehicle to a local dealer, where it was not diagnosed but not repaired. The dealer advised the contact to call the manufacturer for assistance. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was approximately 165,000.

The transmission failed at 116,00 miles with no warning. The warning light went on after the transmission failed and the car would not move. The dealer replaced the transmission at a cost of $5600. Also, the lug nuts swelled and could not be removed with the lug wrench supplied by Ford.

The contact owns a 2016 Ford Escape. The contact stated that while driving at various speeds, the check engine warning light remained illuminated, with the engine overheating and the message Cylinder Number One Misfire was displayed. The vehicle was taken to the local mechanic who diagnosed that coolant was present inside cylinder #1 and the engine needed to be repaired. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 123,000.

The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the message "Transmission Fault - Service Now" was displayed and the vehicle lost motive power. The vehicle was later towed to the local dealer who diagnosed that engine coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The contact stated that the vehicle was previously serviced for the same failure and the transmission and engine was replaced. The failure mileage was 100,000.