2017 Ford Escape Complaint Log

My 2017 Ford Escape overheated and engine failed while driving because the block was compromised due to a known manufacturing defect. See Technical Service Bulletin 19-2346. A Ford dealership diagnosed the defect, documented the case, and replaced the engine. My son's safety was compromised while he maneuvered the failed vehicle to the side of the road. This was caused because a critical vehicle component broke which had the potential to cause loss of vehicle control and injury to people inside or outside the vehicle. The failure occurred without warning.

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle experienced an abnormal jerking with the transmission warning light illuminated. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 103,818.

Rear trail arm bushings are gone on both sides

Coolant leaking into the engine cylinders - it's a known problem with 1.5L and 2.0L Ecoboost Engines for Ford Escapes and other vehicles manufactured between 2013-2019, ours is a 2017. Ford was sued with a class action lawsuit for the 1.6L engines but no fix or recalls for the other engines experiencing the same problem. Please help! this is very dangerous as it can cause the engine to seize and no warning! More details here: Engines in their Ford vehicles overheat due to an internal coolant / antifreeze leak that allows coolant to enter into the cylinders of the engine. In many cases, the defect is alleged to have caused total engine failure and to require replacement of the engine block. While some consumers report the check engine light comes on to alert them to the issue, others state they got no warning. Similarly, some consumers note they saw blue or white smoke coming from their vehicles to alert them to the issue. Several observed that their vehicle misfired when coolant leaked into the cylinders. The most common vehicle PCM codes reported as associated with misfire related to the internal coolant leak are P0316 and P0302. Consumers additional report that the prevalence of the problem has caused replacement parts to be on backorder, causing significant increased wait times for vehicle repair. Ford previously recalled certain 2013 and 2014 Ford vehicles equipped with the 1.6L engine for a similar issue under recall campaigns 12V551 and 17V209. No such recall has been made, however, for vehicles with the 1.5L and 2.0L Ford Ecoboost engines presenting similar problems.

While idling in park vehicle transmission moved to reverse and backed away from me only to be restrained by a large bush. Rear bumper and exhaust damaged.

Car engine stopped running while driving. Car was taken to dealer, they said transmission but Ford Corporate says they have no record of the issue. How is that? The car is doing the same thing again and I am afraid to drive it, if it would start. Now ,it won't even start. How are they allowed to keep this stuff secret? I know nothing will happen , but the next time this occurs someone could die as it doesn't care where it shuts off.

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle was shuddering. The engine began to overheat with the check engine warning light illuminated intermittently. The vehicle also ran rough. The contact took the vehicle to a certified mechanic who stated that the head gasket needed to be replaced. The contact took the vehicle to another certified mechanic who stated that the engine needed to be replaced. The contact then decided to take the vehicle to a dealer and was notified of coolant intrusion into the cylinders which caused the engine failure. The dealer replaced the engine. The contact had not yet retrieved the vehicle to confirm if the fix had repaired the vehicle. The manufacturer was made aware of the failure and referred the contact to the NHTSA. The approximate failure mileage was 115,000.

The contact owns a 2017 Ford Escape. The contact stated that after shifting in to reverse, the vehicle drove forward instead. There were no warning lights illuminated. The contact also stated that after starting the vehicle, the vehicle failed to accelerate immediately. The contact manually shifted the gear shifter and the vehicle then started immediately; with the normal mode warning light illuminated. The vehicle was driven to the local dealer who diagnosed a failure with the shifter cable. The vehicle was not repaired. The contact and dealer referenced the failure to NHTSA Campaign Number: 22V413000 (Power Train). The approximate failure mileage was 59,784.

On 6/23/22 while driving in heavy stop and go traffic, the engine starting turning high rpm's. After about going 1/4 mile with this issue, the transmission failed. We were able to pull into a parking lot and out of traffic. The car displayed a transmission fault code on the display. Car has been well maintained, and at less than 82K miles, transmission has failed. We first started having an intermittent engine skip about 2 weeks ago. Our mechanic could not confirm the issue as there were no check engine lights or codes being displayed. We had the coil packs replaced at their recomendation, since this is another common complaint with the Escape. The transmission and engine issues seem to be common with this model, but Ford has not issued a recall. We are going to be out of pocket over $6k to repair a car with less than 82k miles.

The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the temperature gauge indicated that the engine was hot. Additionally, a warning chime sounded in the vehicle. The next day, the contact stated that the same failure occurred while driving 40 MPH. The vehicle was taken to an independent mechanic and it was discovered that coolant had leaked into the engine cylinders. The contact then drove the vehicle to a dealer where they confirmed the failure and gave him an estimate for a new engine block. The manufacturer was notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was 90,767.

While driving home from work the piston cracked causing the engine to fail. No advanced warning lights until vehicle started missing and the engine light came on at that time. The vehicle was only 500 miles over the power train warranty. It had 60,500 miles o. It when ot happened.

Traveling on I-77 in Bland County Virginia. I was doing 70 mph and had to slow to 40 mph due to a tractor trailer. Brakes failed, made it off the interstate safely. I went to a garage. They installed front brake pads which did not help. Upon checking, they recommended a vacuum pump as my brakes were no better and all of the oil was leaking out of my car. I checked with Ford and my warranty expired on May 16, 2022. Cannot even drive the car due to the oil and brake issue. The vacuum pump had disintegrated.

Check engine light came on, took to dealership. I was informed that coolant is leaking into the cylinders causing misfiring and engine would need to be replaced. I was told this is a known issue for my car but no recall is issued for this problem by Ford.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 70 MPH and attempting to accelerate to overtake a semi-truck, the vehicle failed to accelerate while depressing the accelerator pedal. The contact stated that the vehicle started losing motive power. The vehicle was towed to the local dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 47,488.

The contact owns a 2017 Ford Escape. The contact received an alert from her insurance provider that her vehicle was included in NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while at a complete stop, the vehicle hesitated upon depression of the accelerator pedal without warning. The contact placed the vehicle into park(P) and then into drive(D) but the hesitation persisted. The contact performed the same maneuver again as the vehicle jerked and slowly began to accelerate. The contact coasted the vehicle into a gas station and had the vehicle towed to a dealer. The dealer diagnosed the vehicle with transmission failure and informed her that the transmission would not be covered under the recall. The manufacturer was notified of the failure and informed her that the vehicle would not be covered under the recall or under warranty. The vehicle was not repaired. The failure mileage was 137,000.

Vehicles equipped with the base 6 speed select-shift transmission may sometimes fail to accelerate when merging or going up-hill. This issue created a hazardous situation for my family when a car came into our lane and the escape wouldn't accelerate to avoid collision. Luckily the driver of the oncoming car just missed us.

6/17/22 drove from VA to NY check engine light came on, took it to Ford dealership Simmons-Rockwell, in Hornell NY, they completed a diagnostic test and told me that my SUV needed to have long block replaced due to coolant leaking into cylinder 1. Its a known manufacturing defect in the aluminum motor. Affecting all Ford vehicles from 2013-2020. Repair cost $8800. Ive contacted Ford Corp. to see if they will cover the repair since its a known defect and they keep pushing me off to the dealership and the dealership said they cant do anything until they hear from Ford Corp. What can i do?

The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light illuminated on the instrument panel. The vehicle was taken to the dealer and the contact was informed that the purge valve was defective and needed to be replaced. The vehicle was repaired; however, three days later, the check engine warning light returned and the engine started sputtering when started. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that coolant had leaked into cylinders #2 and #4. The manufacturer was notified of the failure and informed her that the vehicle was not under recall. The vehicle remained in the possession of the dealer unrepaired. The failure mileage was approximately 117,000.

The engine failed causing driving to be erratic due to engine surges and loss of power. This created safety issues for myself and others. Called to get serviced June 15 and the next available appointment was July 7. The car went out of warranty between June 15 and July 7. Dealer confirmed that the engine needed to be replaced because the radiator fluid was leaking into it. The check engine light came on, went to AutoZone and they referred me to dealer resulting in the June 15 call.

The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 25 MPH the engine temperature warning light illuminated. The vehicle was steered to the side of the road where condensation was observed on the ground under the front of the vehicle. Additionally, The contact stated that when powered on the gear did not shift smoothly from gear to gear. The vehicle was taken to a dealer where it was diagnosed that the engine and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.

The contact owns a 2017 Ford Escape. The contact stated that while shifting the vehicle into park, the vehicle surged forward and went over an embankment without warning. The air bag deployed upon impact. The contact did not sustain any injuries and did not seek medical attention. A police report was filed. The vehicle was towed to an independent mechanic and they were unable to repair the vehicle, the vehicle was then towed back to his home. The contact then received a notification in the mail for NHTSA Campaign Number: 22V413000(Power Train) which he linked to his failure. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 102,000.

I bought this car with only about 6000 miles and at about 108,000 the gears started giving issues and basically it stopped engaging and had to be towed to Folsom Ford dealership. It was then diagnosed to having issue with the transmission and I was quoted that labor charge ONLY will be $5000.00. Since it was too much I shopped around and decided to tow it to another garage where it was completed for $4141.00 with everything included. Now this morning I received a recall notice confirming issue in transmission and FYI it was a big risk when in a busy freeway (I-5 North) just before Sacramento Airport my vehicle just stopped and had to push my car on the side of the freeway, and anyone could have hit but thank god I came out safe. I would really appreciate if FORD can refund/reimburse whatever I paid to get this fixed and on top of this I paid about $600.00 to get a rental to go to my work. I am attaching herewith all relevant invoices and receipts:

The contact owns a 2017 Ford Escape. The contact stated when parked the lift gate would independently start to close while she was loading the trunk. The contact stated that the lift gate failure had become constant and eventually became locked and could not be raised or lowered. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer who determined that the lift gate automatic system needed to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 43,000.

1.5L EcoBoost engine may exhibit low coolant level, white exhaust smoke and/or runs rough condition with or without an illuminated malfunction indicator light (MIL) with only diagnostic trouble codes (DTCs) P0300, P0301-P0304, P0316, P0217, P1285 and/or P1299 stored in powertrain control module (PCM). This may be due to coolant intrusion into the cylinder. To resolve the condition, follow the Service Procedure to replace the short block and head gasket. Yes, it is available for inspection Safety issue could arise when engine malfunctions Vehicle has been inspected by two different auto repair shops Yes, the check engine light went on when the car started to malfunction

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2017 Ford Escape. The contact stated that while her son was driving the vehicle, the power train failed and the vehicle had to be towed to a dealer. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after parking and exiting the vehicle; upon return to the vehicle, the contact noticed that the vehicle had rolled away into the middle of the parking lot. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was 29,940. VIN tool confirms parts not available.

On 06/07/2022 I started my car in the morning and as I put the car in reverse I was greeted with a message "engine is hot pull over safely" the heat gauge was all the way to the top. After 1/2 block I turned around and pulled back in the driveway. The engine was running roughly and kept turning off. We opened the hood to check the coolant and it was empty. We put water in the radiator so I could go to a nearby store for antifreeze/coolant, but the car was running so roughly and wouldn't accelerate, so after a couple of blocks I turned around and went back to my driveway. Trouble shooting research uncovered many many 2017 Ford Escape eco boost models have had this exact experience, yet there are no recalls... Please advise my next steps regarding proceeding from here. My car only has 42,000 miles on it and I still have 4 yrs of payments to make...

After arriving at my designation 250 miles from my home my I arrived safely but when leaving from there the car would start. I waited 20 minutes before I tried starting it and it started. I was there for the weekend for a graduation. Sunday the car started and I proceeded to come home to the same distance. I stopped at Costco in Portland, Or. which was about 5:30 evening. I went to put my groceries in the car but the hood would not open. I tried to use the Fob but again it would not start. I took the key out of the Fob and opened the door and the horn started blasting and the car lights started blinking. My son was in Portand, Or. as well and meet me at Costco. He opened the Fob and put in a new battery but that did not work. We figured that it was probably dead even though it was never used and new. He went and bought a 5 pack of batteries. We tried again and again it would not start. Before I called him I had gotten hold of my roadside insurance and since it was not considered an accident nor anyone hurt, they said it would take about 1 to 2 hours to get there. That's when I called my son. After numerous times trying to get it started with a new battery it finally started. Drove home with my son following behind and made it home. I was thinking that it was just the Fob but it started to do the same thing in days to come. As of today July 11, 2022 my car has been at the dealer where I bought it since May 23, 2022. I took it there for an oil change, which I always do and it's been there almost 2 months. I did send a letter to Ford Motor Company , Customer Relationship Center in Dearborn, MI 48126. I believe that my 2022 Ford should be considered a safety defect. I'm just glad that, had my car lost power on the freeway or any other place it I would not had any control over it. I did not mention that my granddaughter was with me when I drove the 250 miles.

While stopped at a red light the car spontaneously shut off and had to be put in park and restarted. This happened 3 times in the past 2 weeks on extremely hot days. No engine warning light has come on.

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact had experienced a failure while stopped at a traffic sign. The contact stated that the vehicle rolled forward at approximately 2 MPH and lightly crashed into a vehicle in front of him. There was no damage or injuries. The contact was aware of NHTSA Campaign Number: 22V413000 (Power Train), however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure. The failure mileage was approximately 60,000. Parts distribution disconnect.

I’ve had my 2017 Ford Escape EcoBoost since December 3, 2020, I first noticed a problem around late November 2021 (after Thanksgiving). I would put fuel in my car and it would putter (idled low) when I started it back up. As this issue became progressively worse, I began to notice around mid January 2022 that I would have to refill my antifreeze at least once per 2wks but there wasn’t any leakage on the ground, check engine light came on but went off on its own a few days later. In late March 2022 the check engine light came back on and stayed on, so on May 23, 2022 I took it to CarX for an engine diagnosis. The diagnostic revealed misfire codes concerning #4 coil and to replace sparks plugs, also an EVAP Purge Valve Solenoid Assembly would be required (I have an image of the print-out for the diagnostic). I’ve had the #4 coil and spark plugs replaced by a reputable mechanic (on 6/1/2022), ordered the purge valve solenoid (which hasn’t arrived yet), and I have had the air filter replaced. In spite, of these initial repairs the car has run hot (on 6/4/2022), and the radiator reservoir is extremely low. When it did start this morning (6/5/2022), it took 3 tries for the engine to turn over, and there was blueish white smoke coming from the tail pipe. I’ve researched the vin number and noticed that there are no recalls, despite numerous complaints of this nature. Sadly, now my vehicle won’t start at all.

On June 4th I parked my car at my house and left it running. As I went to walk into my house my car started moving. I was able to get into the car and put it back in park but not before it ran into my house.

The contact owns a 2017 Ford Escape. The contact's wife was driving approximately 35 MPH, the vehicle started shaking and vibrating and was difficult to steer. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer where it was diagnosed that the vehicle had coolant leak into the cylinders. The dealer determined that the engine had to be replaced and related the failure to TSB 19-2208: 2.0 L Eco Boost - Coolant in Cylinders, White Exhaust Smoke. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,000.

While I was driving on the freeway during traffic times, the vehicle would not accelerate upon pushing the gas pedal at first. All of a sudden it would jerk forward very fast. This could have caused me to unintentionally rear end the car in front of me or get stuck without being able to move with cars coming fast behind me. This could have cause an accident and myself or others could have been harmed. This happened multiple times during one trip. The check engine light came on a few days prior to this incident. The codes were ran for the check engine light and came up for "emissions" issues. The vehicle is currently at Norm Reeves Ford in Cerritos, Ca. They are stating it is a "flywheel issue and pump not properly aligning with the clutch". I am estimated to be charged $4,660.00 in repairs.

Vehicle warning indicated to restart car. Pulled over and car did not restart. Dealership indicated that the power steering belt broke the crank sensor on the motor and if the sensor was broke it would not start. They stated that they wouldn’t look for any other issues if it was the sensor that was out and that was the reason for the car not starting so they would not look further. Diagnostics was run but they only pinpointed the initial Pcode failure and worked on that specific issue. There was an open recall on the vehicle at the time the vehicle was in the shop but that was overlooked. The vehicle failed to operate properly the day AFTER I picked up the vehicle. The vehicle was driven for 5hrs, next morning the vehicle was going 25mph when the transmission became faulty. Vehicle would not accelerate past 20mph in any position. Had to tow it to another service location. Looking up vehicle history, it appears that Ford Motor company is aware that this year/model vehicle has this same issue but have been unwilling to issue a Recall or Service notice to fix/alleviate the problem. This vehicle has apx 89,000 miles and it is currently unusable. Many forums indicate they have had the SAME issue but never received any help from ford although it is a known issue. Dealership reported transmission related codes talking about ratio is incorrect. Not electrical but commanding the gears and causing a slip. Codes observed: Pcode: P0731 P0733 P0734 P0735 Transmission will require replacement as the vehicle will stop moving completely yet the dealership claims that the recall is only for the transmission shift at park and is unrelated.

We took our car in for oil change and tire rotation, we were informed by service manager tires couldn't be rotated because lug nuts couldn't be removed, did we want lug nuts replaced which we did, after done ask why did the lug nuts fail on a car with less than 21000 miles was told it was a split lug nut poorly designed and when seal breaks and swells they can't be removed. In my mind this is a safety issue as we wouldn't have been able to change a flat tire if the service department couldn't change and we wouldn't have known this issue existed had we not had the car in for oil change and tire rotation. So if we had had a tire issue on the highway we would not been about to change our tire, leaving us stuck on the road. I don't have a clue the number of cars on the road with lug nuts that couldn't be removed. I believe Ford should replace all these poorly designed lug nuts

The contact owns a 2017 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated shortly after receiving the recall notification, the vehicle failed to shift from park(P) to drive(D). The contact stated no warning light was illuminated. The contact was able to continue driving the vehicle. The contact took the vehicle to the local dealer, where he was informed that parts were not yet available to complete the recall repair. The vehicle was not diagnosed or repaired. The local dealer: Koons Woodbridge Ford (13779 Noblewood Plaza, Woodbridge, VA 22193: (571) 339-3077) was also contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was 34,294. The consumer stated the vehicle was repaired and the problem is resolved.

Coolant leaking into the engine, confirmed by dealer, recommends replacing engine, $7,000 quote to replace. Engine sputters, especially when starting, symptoms started June 2022 Told engine will at some point fail, causing traffic risk to owner and others depending on the situation of failure.

2022 - driving to Maine from NJ in June. Transmission failed with no warning in traffic on [XXX] in Connecticut, almost caused a large accident and killed my girlfriend and I (car suddenly stopped moving in the middle lane). - Repaired at Colonial Ford in Danbury Connecticut. Receive repaired car 7/8/2022. July/2022 - car lacks power, dangerously so when accelerating, merging, or accelerating from stop. Took the vehicle to various dealers who held the car for weeks at a time, while lying to me, while not being able to “find the issue” that was clear as day. (dealers were Woodbridge ford and Duane ford in Summit, NJ) [XXX] - transmission failed again on [XXX] coming home from work (also almost caused a major accident but traffic was slower). 8/4/2022 - take my car back to Woodbridge Ford in NJ, they refuse to touch it (car is under ford warranty). They hold the car for 7 weeks and lie to me about everything. Ford corporate also lying to me about vehicle. After fighting with ford for 3 additional months, I had to call the GM of colonial ford in Danbury to explain the situation. They agree to repair under their warranty. Ford charges me $750 to tow the car up to Connecticut, do not reimburse me, and do not give me a rental at any point. I went almost a full year of making payments on a vehicle I haven’t used, and spent about $2500 in rental vehicles, mechanic appointments, towing fee, and loss of work opportunity due to lack of reliable transportation. Car now runs sluggishly and accelerates like a go kart. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Customer Satisfaction Program 21N12 Ford Motor Company P. O. Box 1904 Dearborn, Michigan 48121 June 09, 2022 Certain 2017-2019 Model Year Fusion and Escape Vehicles Equipped with a 1.5L GTDI Engine – Short Block Replacement After Coolant Intrusion REF: REF: Customer Satisfaction Program 19B37 - Supplement #4 Dated: June 09, 2022 Technical Service Bulletin (TSB) 22-2134 Dated: December 19, 2019 Fire Hazard ! Demand a recall NOW !

Liftgate trunk won’t open with key fob or button most times and my things are stuck in there sometimes overnight until it will just magically open.

3-4 times a year my 2017 Ford Escape doesn't automatically start after auto stop start turns the engine off and i have to shift into park and restart the car. This has happened basically since new.

The vehicle started over heating for no reason, filled the coolant with last oil change within a few days before. Would get to the point the car would stop driving. Happened a few times a day then spread out to less and less. Then happened randomly one day and the car never started again. It stays in a dangerous over heat mode where the car won’t start. I had to have it towed almost 60 miles home and then Uber myself home. We had the car looked at. Never diagnosed, but we were told we have a cracked head. Possible coolant leakage. Total Engine failure. The cause is because the vehicle is defective p

My blue Ford Escape has paint peeling near the left and right edge of the windshield area. This was first noticed in 2022. As of 2024, more paint is peeling.

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The contact owns a 2017 Ford Escape. The contact stated while driving approximately 25 MPH or exceeding 25 MPH, the vehicle was jerking. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer was not notified of the failure. The approximate failure mileage was 112,595.

The contact called on behalf of the owner of a 2017 Ford Escape. The contact stated while the driver was driving approximately 35 MPH, the check engine warning light illuminated and the vehicle overheated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was notified of an oil coolant failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.

The contact owns a 2017 Ford Escape. The contact stated upon starting the vehicle and shifting into drive(D), the vehicle failed to respond. The contact then shifted into reverse(R) however, the vehicle failed to respond. Additionally, the contact heard abnormal clicking sounds. The message "Transmission Fault - Service Now" was displayed. The vehicle was towed to a transmission specialist but was not diagnosed or repaired. The vehicle was then towed to the local dealer where it was diagnosed that there was an internal transmission failure and the transmission needed to be replaced. The vehicle was not repaired. The vehicle had been at the dealer for two months. The manufacturer was notified of the failure and informed the contact that they would partially cover the repair of the vehicle. The failure mileage was 76,000.

1. Check engine light came on, the vehicle was not leaking coolant underneath but was going thru coolant which I would fill repeatedly made appointment immediately, brought into Ford Dealership for first available appointment told Lower Cylanoid 1 crack and that the coolant was leaking thru that point into the engine, Mechanic stated this is a known issue, retired mechanic confirmed they have specifically hired mechanics just to fix the 1.5L and 2.0L engines in the Ford Escapes. They would replace the lower block of engine and they have a kit specifically made to order for this fix. Cost would be $7,500. 2. Called Ford Corporation in Houston, TX spoke to Operation Supervisor and CXS person-they confirmed this is a known issue but has not made the recall list anything they can do because of the vehicle not being inside the warranty, told me to save receipts for future recall told me to call (313)-322-3000 3. Called Customer Service said there is nothing they can do call the dealership